257 Crm Consultant jobs in Canada

Job Description

Job Description

Job Title: Microsoft Consultant (CRM/ERP) – PST Hours

Location: Remote (Must be able to work Pacific Standard Time hours)
Job Type: Contract
Industry: Technology / Professional Services

About the Role:

We are seeking an experienced and highly motivated Microsoft Consultant with a strong background in CRM and ERP solutions to join our dynamic team. The ideal candidate will bring deep expertise in Microsoft Dynamics 365 (CRM and/or ERP), excellent communication skills, and the ability to collaborate across cross-functional teams in a fast-paced environment. This role requires working Pacific Standard Time (PST) hours, regardless of the consultant’s location.

Key Responsibilities:

· Lead and support the implementation, configuration, and optimization of Microsoft Dynamics 365 CRM and ERP systems.

· Analyze business processes and requirements to design tailored solutions leveraging Microsoft technologies.

· Collaborate with stakeholders, developers, and project managers to deliver solutions on time and within scope.

· Provide ongoing support, troubleshooting, and enhancements for existing Microsoft solutions.

· Assist in data migration, system integration, testing, and training for end users.

· Maintain up-to-date knowledge of Microsoft’s product roadmap, capabilities, and best practices.

Required Qualifications:

· Minimum 3–5 years of hands-on experience with Microsoft Dynamics 365 CRM and/or ERP (Finance & Operations, Business Central, or equivalent).

· Proven experience in implementation, configuration, and support of Microsoft solutions in business environments.

· Strong understanding of business processes across sales, customer service, finance, operations, and/or supply chain.

· Ability to gather and translate business requirements into functional and technical specifications.

· Experience with Microsoft Power Platform, Azure, and integrations with third-party systems is an asset.

· Excellent written and verbal communication skills.

· Strong troubleshooting and problem-solving abilities.

· Must be able to work full business hours in Pacific Standard Time (PST) .

Preferred Qualifications:

· Experience working in a consulting or client-facing role.

· Familiarity with Agile/Scrum methodologies.

Why Join Us?

· Work with a forward-thinking, collaborative team.

· Engage with cutting-edge technologies and diverse projects.

· Flexible, remote work environment (PST schedule).

Requirements

· Minimum 3–5 years of hands-on experience with Microsoft Dynamics 365 CRM and/or ERP (Finance & Operations, Business Central, or equivalent).

· Proven experience in implementation, configuration, and support of Microsoft solutions in business environments.

· Strong understanding of business processes across sales, customer service, finance, operations, and/or supply chain.

· Ability to gather and translate business requirements into functional and technical specifications.

· Experience with Microsoft Power Platform, Azure, and integrations with third-party systems is an asset.

· Excellent written and verbal communication skills.

· Strong troubleshooting and problem-solving abilities.

Requisition ID:
189694
Career Group:
Corporate Office Careers
Job Category:
E-commerce Mktg. & Digital Experience
Travel Requirements:
0 - 10%
Job Type:
Full-Time
Country: Canada (CA)
Province: Ontario
City: Toronto
Location: Sobeys Innovation Hub
Embark on a rewarding career with Sobeys Inc., celebrated among Canadau2019s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better u2013 great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
We are looking for a CRM Specialist (Salesforce Marketing Cloud) to support our Voilu00e0 loyalty marketing team. In this role, you''ll play a key part in delivering personalized and automated customer experiences using Salesforce Marketing Cloud. Familiarity with Salesforce Data Cloud is a huge asset, as youu2019ll be working with data integrations, personalization strategies, and dynamic content solutions.
Hereu2019s where youu2019ll be focusing:
Support, enhance and lead the technical development and deployment of customer journeys, automations, and personalized campaigns in Salesforce Marketing Cloud.
Implement, configure, and maintain Data Cloud integrations: mapping new data sources, understanding entity relationships, and ensuring accurate data flow into SFMC and MCP.
Activate real-time personalization using Marketing Cloud Personalization including tagging, event tracking, and personalized web/email experiences.
Build advanced SQL queries, AMPscript, and automations to support campaign targeting, segmentation, and dynamic content.
Collaborate cross-functionally with data teams, marketing stakeholders, and creative teams to ensure data activation aligns with business goals.
Translate marketing requirements into technical implementation plans and be able to discuss how the solutionu2019s specific features, characteristics, functionality, and design will meet business requirements.
What you have to offer:
At least 2 years of hands-on experience in Salesforce Marketing Cloud, ideally with SFMC certification.
Strong proficiency in Journey Builder, AMPscript, Email Studio, and automation tools.
Familiarity with Salesforce Data Cloud and proficiency in Marketing Cloud Personalization is preferred. Activating personalized experiences across channels is a strong asset.
2-5 years of marketing experience, with a focus on CRM, customer retention, or email marketing.
Strong knowledge of email marketing metrics and best practices (open rates, CTR, deliverability, etc.) and the ability to translate data into actionable insights that shape both creative and promotional strategy.
Experience with email coding (HTML, CSS), and familiarity with email testing tools like Litmus.
Experience with data analysis tools such as Google Analytics 4, Datorama, Tableau, or other relevant
Exceptional project management skills with proven ability to work collaboratively with creative teams and data teams for successful campaign execution.
Previous experience in e-commerce, retail or B2C industries is an asset.
#LI-Hybrid
At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better u2013 physically, financially and emotionally.
Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.
We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.
Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:
Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
Access to Virtual Health Care Platform and Employee and Family Assistance Program.
A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
Learning and Development Resources to fuel your professional growth.
Parental leave top-up
Paid Vacation and Days-off
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

Requisition ID:
189694
Career Group:
Corporate Office Careers
Job Category:
E-commerce Mktg. & Digital Experience
Travel Requirements:
0 - 10%
Job Type:
Full-Time
Country: Canada (CA)
Province: Ontario
City: Toronto
Location: Sobeys Innovation Hub
Embark on a rewarding career with Sobeys Inc., celebrated among Canadau2019s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better u2013 great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
We are looking for a CRM Specialist (Salesforce Marketing Cloud) to support our Voilu00e0 loyalty marketing team. In this role, you''ll play a key part in delivering personalized and automated customer experiences using Salesforce Marketing Cloud. Familiarity with Salesforce Data Cloud is a huge asset, as youu2019ll be working with data integrations, personalization strategies, and dynamic content solutions.
Hereu2019s where youu2019ll be focusing:
Support, enhance and lead the technical development and deployment of customer journeys, automations, and personalized campaigns in Salesforce Marketing Cloud.
Implement, configure, and maintain Data Cloud integrations: mapping new data sources, understanding entity relationships, and ensuring accurate data flow into SFMC and MCP.
Activate real-time personalization using Marketing Cloud Personalization including tagging, event tracking, and personalized web/email experiences.
Build advanced SQL queries, AMPscript, and automations to support campaign targeting, segmentation, and dynamic content.
Collaborate cross-functionally with data teams, marketing stakeholders, and creative teams to ensure data activation aligns with business goals.
Translate marketing requirements into technical implementation plans and be able to discuss how the solutionu2019s specific features, characteristics, functionality, and design will meet business requirements.
What you have to offer:
At least 2 years of hands-on experience in Salesforce Marketing Cloud, ideally with SFMC certification.
Strong proficiency in Journey Builder, AMPscript, Email Studio, and automation tools.
Familiarity with Salesforce Data Cloud and proficiency in Marketing Cloud Personalization is preferred. Activating personalized experiences across channels is a strong asset.
2-5 years of marketing experience, with a focus on CRM, customer retention, or email marketing.
Strong knowledge of email marketing metrics and best practices (open rates, CTR, deliverability, etc.) and the ability to translate data into actionable insights that shape both creative and promotional strategy.
Experience with email coding (HTML, CSS), and familiarity with email testing tools like Litmus.
Experience with data analysis tools such as Google Analytics 4, Datorama, Tableau, or other relevant
Exceptional project management skills with proven ability to work collaboratively with creative teams and data teams for successful campaign execution.
Previous experience in e-commerce, retail or B2C industries is an asset.
#LI-Hybrid
At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better u2013 physically, financially and emotionally.
Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.
We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.
Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:
Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
Access to Virtual Health Care Platform and Employee and Family Assistance Program.
A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
Learning and Development Resources to fuel your professional growth.
Parental leave top-up
Paid Vacation and Days-off
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

Requisition ID:
190844
Career Group:
Corporate Office Careers
Job Category:
Technology Solutions - Marketing
Travel Requirements:
0 - 10%
Job Type:
Full-Time
Country: Canada (CA)
Province: Ontario; Nova Scotia
City: Mississauga / Stellarton
Location: Tahoe Office, Foord St. Office
Embark on a rewarding career with Sobeys Inc., celebrated among Canadau2019s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better u2013 great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team!
We currently have a full-time opportunity for a Business Analyst. This role can be based out of one our main offices including: Stellarton, NS; Mississauga, ON.
Hereu2019s where youu2019ll be focusing:
As a Business Analyst with Sobeys you will:
Work as a liaison among stakeholders to understand the objectives, policies, and operations of various functions within the organization, and recommend solutions that enable strategic goals to be met.
Partnering with SBA to assist in creating business cases to justify new initiatives, programs, and services and technology.
Responsible for the development of business requirements for IT solutions including but not limited to business reports, systems and applications and vendor programs.
Facilitate, plan, and prepare requirements gathering sessions by identifying the right participants, preparing the appropriate material, reviewing the project scope, identifying key assumptions and obtain final sign-off of the detailed business requirements.
Take initiative in an ongoing effort to improve products, services, or processes to deliver optimum results.
Is resourceful, seeks alternatives and broad input, measures outcomes.
Contribute to UAT & SIT testing. Alleviate roadblocks as needed and raise changes in requirements following appropriate process.
Responsible for RTM creation and governance ensuring requirement lifecycle is documented from beginning to end.
May support the development of user training material as required.
Improve business processes by defining the existing u201cAs-Isu201d process and the new u201cTo-Beu201d process using proper methodologies.
Assist in project planning and monitoring activities for projects and initiatives.
Work closely with the Solution teams to provide business requirements clarifications to aid in the development of solutions to production incidents and maintenance requests.
#LI-Hybrid
What you have to offer:
An Undergraduate Degree or 3+ years related experience in Business Analysis.
Experience gathering business requirements, business process reengineering, process mapping and application testing.
Ability to prototype and/or process map at the requirements stage to firm up and validate requirements.
Ability to complete a detailed business case for incoming project/initiatives requests that include cost/benefit analysis.
Ability to complete detailed business requirements documents.
Ability to walk through the detailed business requirements document with the end-users of the system or process and make any final modifications.
Ability to resolve conflict between functional groups.
At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better u2013 physically, financially and emotionally.
Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.
We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.
Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:
Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
Access to Virtual Health Care Platform and Employee and Family Assistance Program.
A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
Learning and Development Resources to fuel your professional growth.
Parental leave top-up
Paid Vacation and Days-off
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

Location: Edmonton, AB, Canada
Date Posted: Aug 6, 2025
Job ID: R25358

Job Status: Full-Time



Description

As a Business Analyst you provide a self-starting attitude and hold a strong aptitude towards data. Under the direction and guidance of the team you will develop, maintain, and manage the data system, data, and dashboards that are needed to support various Operating Groups and Shared Services. Supporting Operations, you will assist with a variety of duties including technology initiatives and digital transformations.

You will leverage Microsoft Power Platform tools: Power Apps, Power Automate, Power BI, and Power Virtual Agents to design, develop, and implement innovative solutions that enhance business processes and drive efficiencies. The analytics portion of the role primarily focuses on the InEight and JDE platforms, facilitating the integration of operational and financial aspects throughout the project management lifecycle. Additionally, your responsibilities extend to PMIS reporting, analytics, and potential future complementary products or services.

Come join the Ledcor team in Edmonton, AB!

Essential Responsibilities:

- Collaborates with business SMEs and application teams to gather, analyze, and validate business requirements, processes, and pain points
- Partners with the Business Applications Manager to design, test, and deliver new solutions and enhancements
- Designs and integrates Power Platform applications with SharePoint, Dynamics 365, PMIS, APIs, and enterprise data platforms
- Supports PMIS integration and sync needs throughout implementation phases, from migration to automation
- Conducts testing and script development for Power BI, Power Apps, and core business solution integrations
- Delivers training and user support to drive adoption of Power Platform solutions
- Creates and maintains technical documentation, including user guides and system architecture
- Provides ongoing maintenance and support, while staying informed on InEight, JDE, and broader application landscape integrations

Qualifications:

- 2+ years of experience developing applications and analytics using Power Platform
- Skilled in gathering business requirements, documenting processes, and translating them into low-code technical solutions
- Proficient in Power Apps, Power BI, Power Automate, Dataverse, and familiar with DAX, M Query, SQL, and data modeling
- Strong knowledge of Microsoft 365 tools, including Outlook, PowerPoint, Visio, Word, Excel, SharePoint, and Teams
- Experienced in integration platforms, data flow analysis, and familiar with Microsoft Azure services
- Strong interpersonal and communication skills for both technical and non-technical audiences
- Demonstrated ability to manage multiple priorities and deliver within Agile development environments
- Knowledge of Python, Databricks, and Agile methodologies

Work Conditions:

- Flexible hybrid schedule, with the expectation of working in the office 2-3 days per week

Additional Information

The Ledcor Group of Companies is one of North America’s most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes.

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

*Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via* *email**. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our* *I&D page*.

7008 Roper Road NW, Edmonton, AB

**Business Analyst**

# Parrish & Heimbecker

Join our team that shares your Passion & Heart for Canadian agriculture! Parrish & Heimbecker, Limited (P&H) has an opportunity for a motivated, forward-thinking, and dedicated individual as a Business Analyst based in Cambridge or Guelph, Ontario.

# Work and grow with a family-owned company.

P&H’s roots go back over 110 years. We have always been a Canadian, family-owned and managed agri-business that understands the qualities and conditions needed for meaningful growth. Our corporate culture values are family values; honesty and integrity with a focus on listening and continuous learning. Like family, we support our staff to always do better.
With over 70 locations spanning from coast to coast, and trade links around the globe, P&H is growth-oriented, diversified and vertically integrated with operations spanning across grain merchandising, flour milling, crop input distribution and animal feed production.

# Benefits

Parrish & Heimbecker Ltd has a people-first approach therefore, we offer many perks to our hard-working staff! Some of our benefits include:

- Learning and Development Programs
- Dental, Vision, and Extended Health Care
- Tuition Reimbursement
- Employee Assistance Program
- Paid Time Off
- RRSP Matching
- Wellness Program
- Company Events

Your Role
As a Business Analyst, the successful candidate will work with subject matter experts to illicit and document requirements aimed at improving efficiency (people, processes, and technology) for internal and external stakeholders.

**Please note this is not a developer position.**

# Day to Day

- Lead discovery sessions with various subject matter experts, identifying key performance indicators (KPIs) and business objectives.
- Analyze information and data to form recommendations.
- Create both current and future-state workflows, as well as document requirements solutions.
- Provide functional design specifications for both new projects and significant enhancements, including any reporting or dashboard requirements.
- Collaborate with the Project Manager and Software Solutions Manager to create implementation strategies.
- Establish quality assurance (QA) activities including creating test cases, identifying testers, and monitoring QA deficiencies.
- Work with the Learning and Development team to identify training requirements.

# Required Qualifications

- Post-secondary education
- Knowledge in the fundamentals of organizational change management
- Proven analytical, critical thinking, and effective problem-solving capabilities resolving complex or ambiguous business challenges
- Strong project management skills with a demonstrated ability to coordinate cross-functional work teams toward successful task completion
- Practical experience generating comprehensive process documentation and reports
- Skilled in the use of Microsoft 365 Application Suite, specifically Visio

# Preferred Qualifications

- Experience in the Agricultural or Milling Industries
- Completed or working towards a Business Analyst diploma or certification
- Experience with project and user testing management

To apply and learn more visit us at

We thank all applicants, but only those selected for an interview will be contacted.


*P&H is committed to building a skilled and diverse workforce that is reflective of Canadian society. As a result, Parrish & Heimbecker, Limited is an equal opportunity employer and is in compliance with the Employment Equity Act. P&H welcomes and encourages applications from women, aboriginal people, people with disabilities and members of visible minorities. Accommodations in relation to the job selection process are available upon request for both internal and external candidates taking part in all aspects of the recruitment process.*

jiQBdDcHKl

**Business Analyst**

**Position Snapshot**
**Business area: Nestlé Purina PetCare Canada**
**Location: Mississauga, ON located at 2500 Royal Windsor Dr, Mississauga ON L5J 1K8; Hybrid**

**A little bit about us**
As a company made up of pet owners, we believe that pets and people are better together. If you share our passion for pets and you're looking for a career where you can take ownership, collaborate and contribute to challenging, satisfying and meaningful work, then you are the type of person we want at Nestlé Purina PetCare Canada. We are a leader in the pet care and pet nutrition industry, producing Canada’s best loved brands including Beneful ®, Beyond ®, Dog Chow ®, Cat Chow ®, Fancy Feast®, Friskies®, Tidy Cats®, Pro Plan®, Purina ONE® and many more. Join us in enriching the lives of pets and the people who love them.

**What to Expect:**
As a Business Analyst, you will be providing analytics and insights to support the development of data sources and drive strategies that align with our key business objectives and drivers. The successful candidate will be responsible for managing multiple assignments, consistently delivering high-quality work, and utilizing their expertise in analytics, data visualization, simulations, modelling, and storytelling to find solutions for various business and technical challenges.

**A day in the life:**

- Conduct promotional analysis/evaluations to drive Key Performance Indicators and optimize investment.
- Provide input to support Account Plans, Volume Submissions, and Trade Spend Management.
- Collaborate with the account team to improve numerical findings and advocate for standard methodologies in promotions.
- Act as the liaison in communication between cross-functional groups internally, focusing on Customer Insights, Trade Development (e.g., new item launches, seasonal opportunities), Sales Finance, Supply Chain, Accounts Receivable, etc.
- Manage and develop customer administration, including contracts, New Product Forms, pricing adjustments, customer listing base/distribution.
- Provide additional support as required on an ad-hoc basis within the Customer Business Team.

**Role Requirements**

- 2+ years of progressive data analysis experience coupled with 1-2 years of experience within a sales function
- Post secondary education in a Business-related field
- Previous experience in the extraction and analysis of POS data such as Retail Link, Nielsen, IRI, etc.
- Excellent understanding of technology: MS Office: Excel, PowerPoint, advanced forecasting software, network applications related to sales information

**Preferred Skills**

- SAP and Power BI experience is an asset
- Able to handle and prioritize multiple projects and tasks
- Financial competence and an understanding of Profit & Loss drivers

**Benefits**

- Flexible and hybrid work arrangements
- Excellent training and development programs as well as opportunities to grow within the company
- Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
- Additional discounts on a variety of products and services offered by our preferred vendors and partnerships
- Bring your dog to work!

**What you need to know**
We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

#

# **#LI-Hybrid**

Job Description

Job Description

Salary: 70/h

We are looking for a highly motivated, dynamic, and dedicated Dynamics 365 functional consultant to join our project delivery team. The ideal candidate will be a self-starter, takes initiative, anticipate issues before they become a problem, and identify opportunities for improvement while focusing on delivering an outstanding user experience.

This is a contractual hybrid role for a period of 6-12 months, with the potential for extension. The candidate must work from the Toronto office 3 days/ week.

Key Responsibilities:

1. Business Analysis & Requirement Gathering

• Conduct stakeholder interviews and workshops to gather business and functional requirements.
• Analyze existing business processes and identify opportunities for optimization via Dynamics 365 CE.
• Translate business requirements into detailed functional specifications and user stories.
• Document use cases, business process flows, and solution design documents.

2. Solution Design & Configuration

• Design scalable Dynamics 365 CE solutions that align with business goals and Microsoft best practices.
• Configure out-of-the-box functionality including entities, fields, forms, views, charts, dashboards, workflows, and business rules.
• Customize CRM using no-code/low-code solutions, including Power Apps and Power Automate.
• Support the extension of CRM using third-party tools or integration frameworks when needed.

3. Implementation & Delivery

• Lead or support CRM project implementation phases, including development, testing, deployment, and go-live.
• Collaborate with technical consultants and developers to deliver custom plugins, integrations, and extensions.
• Assist with data migration planning, mapping, and execution.
• Conduct end-to-end system testing, integration testing, and user acceptance testing (UAT).

4. Training & Support

• Develop user manuals, training guides, and deliver training workshops for key users and administrators.
• Provide post-go-live support, system health checks, and continuous improvement recommendations.
• Act as a subject matter expert (SME) for Dynamics CRM across the organization or client base.

5. Project Coordination & Stakeholder Communication

• Participate in Agile/Scrum or Waterfall ceremonies (daily stand-ups, sprint reviews, planning, etc.).
• Create and maintain project documentation, including RAID logs, status reports, and change requests.
• Manage stakeholder expectations and ensure successful delivery of CRM initiatives on time and within scope.

Work Experience:

• Minimum 3-5 years of hands-on experience implementing Microsoft Dynamics 365 CE/CRM.
• Deep understanding of Dynamics 365 modules: Sales, Customer Service, Marketing, Field Service (optional).
• Experience with Power Platform tools: Power Apps (Canvas and Model-driven), Power Automate, and Power BI.
• Proficiency in using CRM customization tools: Advanced Find, Solution Management, Business Process Flows, Security Roles, etc.
• Experience with CRM SDK, JavaScript, and REST APIs (basic understanding for functional support).
• Familiarity with Azure Integration Services (Logic Apps, Service Bus, API Management) is a plus.
• Understanding of data management, data quality, and GDPR compliance in CRM context.
• Experience with build, promote and release of management processes.

Required Skills:

• Knowledge of extensibility tools (Microsoft Power Platform, Power Apps, Portals, Power Automate, Power BI, APIs, etc.)
• Knowledge of Azure tools (App services, B2C, Storage Accounts, etc.)
• Knowledge of deployment tools (e.g. TFS, Azure DevOps, etc.)
• Excellent interpersonal and communication skills with both technical and non-technical stakeholders.
• Strong analytical and problem-solving mindset.
• Ability to work independently and collaboratively across functional and cross-functional teams.
• Adaptability to fast-paced environments with multiple priorities.
• Attention to detail and commitment to delivering high-quality solutions.

Education & Certifications :

• Computer Science and/or Management and/or Software Engineering and/or Administration, or equivalent
• Any Dynamics certification will be considered an asset like:
  • Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230)
  • Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) (Preferred)
  • Agile or Scrum certification is a plus

We offer a competitive rate/hour, casual workspace, and great people to collaborate with. If this job sounds perfect for you, please apply.

Job Description

Job Description

Salary: $65,000+

Job Description

We are seeking a detail-oriented and analytical Business Analyst to join our dynamic team. The ideal candidate will play a crucial role in bridging the gap between IT and business objectives, utilizing data-driven insights to enhance operational efficiency and drive strategic decision-making. This position requires a strong understanding of various analytical tools and methodologies, as well as the ability to communicate effectively with stakeholders across all levels of the organization.

Responsibilities
Interviewing internal and external stakeholders to develop solution requirements and captured user stories. Liaison between business users and business partners, managing relationships and monitoring all requirements updates
Preparing Business Requirement Documents (BRDs), System Design flows, Sequence Diagrams providing the appropriate scope of work for the team
Create low-fidelity prototype and test end-to-end scenarios, going through the life cycle of application development
Conducting User Acceptance Testing (UAT) and collaborating with the QA teams to write Use cases, test strategies, preparation of testing data for quality assurance.
Providing technical solutions/system solutions to fix real-time technical issues.
Support, consult and interact with stakeholders, partners and customers
Analyzes customer requirements and translates those requirements into technical design specifications

Qualifications
Degree in computer science or business management and related fields
5+ years of BA experience
Familiar with Agile methodology, ASAP methodology and Design Thinking
Having excellent problem-solving skills to identify improvement opportunities and suggest product road maps
Ability to work as an individual contributor as well as a team player
Requires cross platform integration knowledge
Experience with SAP technologies is a plus
Experience with full life-cycle implementations