27 Crm Implementation jobs in Canada
Project Manager (Software Implementation)
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Job Description
Salary:
JANA is focused on improving the integrity of gas pipeline systems through the application of advanced risk modeling technologies. Our models and software are defensible and highly predictive, allowing gas pipeline operators to take actions to reduce risk in their systems. And our Integrity Data suite enables pipeline operators to finally capture their pipeline asset data and unlock the value associated with this data.
- As an entrepreneurial company, we provide an exciting, dynamic and respectful work environment where you will be an important contributor to the JANA Team. Our Mission at JANA is Better Pipelines for a Better World we are true believers and inspire our employees to join us in this Mission!
- High-energy Collaborative Environment: JANA combines the energy of a start-up software organization with the discipline of a precision engineering firm.
- Social Events: Join the entire JANA Team for fun virtual Social Events like our Beer Club. We also like to get together for in-person events such as our Annual Birthday Bonspiel, Holiday events, our annual Company Picnic, and team events!
- Best-in-Class Benefits: JANA offers all employees a comprehensive benefits package including a Healthcare Spending Account, Medical, Dental, Life Insurance, AD&D, Drug coverage, Disability coverage, as well as a Wellness Benefit! JANA also provides employees with the opportunity to get support with mental wellness through our Employee Assistance Program.
- Giving Back: JANA is dedicated to giving back to our community. We hold an annual food drive for the Aurora Foodbank and have become one of their top contributors!
- JANA promotes a healthy work-life balance: Through our comprehensive vacation program, floater days, and a hybrid work environment (up to 20% a month in office) JANA employees are able to take time to rest and rejuvenate!
- Employee Recognition: We aim to Win, and we love to celebrate Wins with our People. We also offer a Phantom Share Program and annual bonuses!
Members of JANAs Project Management Office (PMO), JANAs Project Managers are single-threaded leaders that combine their specific knowledge & skills with the tools & techniques created by our PMO to deliver something of value to someone. This could be the delivery of a complete software implementation to a client or the delivery of a new feature to the Market Manager. Project Managers own their projects; they do not directly manage personnel or personnel budgets but must identify the skills and resources required to complete the scope of their projects on schedule, including the management of project budgets.
JANAs Project Managers are responsible for guiding projects from conception to completion, ensuring projects are completed on time and within budget. Several projects are typically in the process of being completed at any given time, and a Project Manager must be able to manage multiple aspects of the process simultaneously. Project Managers work cross-functionally and communicate to all parties involved in a project.
Responsibilities
- Manages and coordinates multiple projects throughout the project lifecycle.
- Accountable for meeting budget, timelines, and resource commitments
- Organizes and plans project tasks and schedules.
- Establishes goals and expectations and takes corrective action as needed to maintain and control project,scope, cost, schedule, and quality.
- Creates, manages, and drives resolution of issues log including description, ownership, and action plan.
- Documents and distribute all decisions and agreements related to the project.
- Defines, collects, monitors, and analyzes project metrics and prioritizes/resolves issues.
- Effectively communicates project expectations to team members and clients in a timely and clear fashion.
- Works with Sales & Market Management Teams to develop Statements of Work, including cost estimates andproject plans.
- Communicates project status to stakeholders and key project participants.
- Stays aware of company goals and strategies to ensure projects align with business priorities.
- Facilitates and encourages collaboration across departments to ensure projects are completed successfully.
- Facilitates Client project meetings, implementation workshops and training, as required.
- Determines and mitigates any project risks.
- Contributes and problem-solves any challenges to ensure project goals and objectives are met.
- Establishes and maintains project governance.
- Facilitates open information flow among project stakeholders.
- Ensures that the terms and conditions of the contract are met.
- Ensures adherence to project management standards and best practices.
- Provides support to project teams and keeps the teams informed of pertinent issues.
- Conducts project post-mortems and identifies successful and unsuccessful projects.
Leadership
- The JANA Way: Functions in alignment with JANAs Values and Professional Culture.
- Analytical Thinking: Summarizes information concisely and clearly identifies key elements, patterns, results, orrelationships; utilizes data to draw conclusions and make fact-based decisions.
- Collaboration: Works effectively with others to achieve positive results.
- Fast/Agile: Removes barriers to move faster, experiments and adapts, thrives under pressure and fast pace.
- Inspires Others: Leads by example and inspires the JANA team in a positive, high-performance way,demonstrating passion for the business and giving our people a reason to believe anything is possible.
- Prioritization: Coordinates and organizes resources and people in efficient and effective ways to accomplish larger strategies and goals.
- Speaking/Presenting: Clearly articulates ideas, opinions and information in technical presentations and speeches so that the intended purpose is achieved and audience needs met.
- Problem Solving and Continuous Learning: With a skills-improvement mentality, able to analyze problems and formulate different points of attack to come up with viable solutions.
- Resourcing: Estimates the technical resources and participants needed to achieve project goals.
Required Skills & Experience
- 3+ years of client-facing project management experiencedelivering, at minimum, 2 full cycle software implementation projects.
- Experience managing data driven solutions and inherent challenges with complex client specific ETL requirements
- Demonstrated experience with project management lifecycle phases (Initiation through Closing), related deliverables and project artifacts.
- Excellent stakeholder management, communication, and presentation skills
- Experience managing multiple concurrent projects in a dynamic environment
- Ability to influence cross-functional teams without formal authority
- Project Management Professional (PMP) or equivalent (i.e., PRINCE2),preferred
- Ability to travel in the US and Canada up to 20%
- Undergraduate degree (in a STEM field, preferred)
Nice to have
- Experience in Oil and Gas Industry
- Knowledge of Gas Pipeline Integrity Management, Risk Management or Regulatory Reporting business processes
- Experience implementing risk modeling software solutions
JANA is committed to accommodating applicants with disabilities throughout the hiring process; in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the hiring process.By applying for a position with JANA, you understand that we use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You also understand that offers of employment are contingent upon the successful completion of a background check. The type of check performed is determined by the role and JANAs employment policies. Checks may include any of thefollowing: employment verification, employment references, SIN validation, education verification, criminal records check, search against global sanctions and government watch lists, and/or credit check. You will be notified during the hiring process which checks you are required to complete. We thank you for your interest. T his posting is for an open position. Only candidates selected for an interview will be contacted.
RQ09521 - Int. Solutions Designer - CRM
Posted today
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Job Description
RQ09521 - Int. Solutions Designer - CRM
Downtown, Toronto
Hybrid - 3 days in office
Contract (8+ months, possible extension)
Do you have a CRJMC security license? Are you willing to get one before the start date?
Must-haves:
- 10+ years of experience in software development and delivery track record in a range of technical roles
- 3 yrs of experience in AWS cloud using AWS Services and tools, including Lambda, AWS Connect, API Gateway, Amazon Lex, AWS CLI, Kinesis, S3, KMS, Glue, DynamoDB, RDS, Amplify, and other core AWS service s.
- Experience setting up environments and mechanism using tools such as JIRA, Confluence, Maven and Jenkins or similar tools
Nice-to-Haves:
- Public sector experience
RQ09437 - Sr. Solutions Designer - CRM
Posted today
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Job Description
RQ09437 - Sr. Solutions Designer - CRM
Downtown, Toronto
Hybrid - Candidate MUST work 3 days onsite and 2 days remote
Contract (9 months, possible extension)
2 Vacancies
Security Level CRJMC
Responsibilities:
- Ensure Accessibility standards are met (AODA)
- Design of hosting technology solutions based on the clients service specifications, standards, policies, best practices
- Planning, implementing and supporting complex CRM systems
- Documenting processes and technical designs and updating build books
- Configurating and integrating Salesforce with other applications using web services or other mechanisms
- Ensure development of application solution is implemented and in accordance with the business requirements
- Designing, developing, and implementing web applications that work across modern browsers and various platforms and mobile devices
- Conducting research and assessment of options for technical design issues
- Contributing to design/development project plans, including work breakdown and resources estimates
- Ensure unit testing meets expected functionality requirements
- Support User acceptance testing, defect management
- Ensuring compliance with architecture framework and system standards, and Agile Development Methodology
- Leading-edge technologies, design criteria including usability, security, and privacy for web and mobile applications
- Knowledge transfer and documentation as prescribed by the Project Manager and Manager
- Developing and maintaining system design models, program codes, technical documentation, and specifications
- Ensure development of application solution is implemented and in accordance with the business requirements.
MUST-HAVES:
- Demonstrated hands-on - experience designing, supporting, developing, maintaining, and configurating Sb
- Salesforce Certified Experience Cloud Consultant
- Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)
- Salesforce Dynamic Forms.
- Experience implementing AODA- compliant solutions
- Security Level CRJMC
Nice-to-Have:
Public sector experience
RQ09437 - Solutions Designer - CRM - Senior
Posted today
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Job Description
Job Description
NOTE
Assignment Type: This position is currently listed as "Hybrid" and consultants will be required to work onsite at the work location 3 days a week and 2 days from home. The details of this arrangement will be confirmed with the Hiring Manager.
Extension/Amendment Attestation: The Statement of Work (SOW) shall expire on March 31, 2026. No extensions will be allowed.
===
Responsibilities:
- Ensure Accessibility standards are met (AODA)
- Design of hosting technology solutions based on the clients service specifications, standards, policies, best practices
- Planning, implementing and supporting complex CRM systems
- Documenting processes and technical designs and updating build books
- Configurating and integrating Salesforce with other applications using web services or other mechanisms
- Ensure development of application solution is implemented and in accordance with the business requirements
- Designing, developing, and implementing web applications that work across modern browsers and various platforms and mobile devices
- Conducting research and assessment of options for technical design issues
- Contributing to design/development project plans, including work breakdown and resources estimates
- Ensure unit testing meets expected functionality requirements
- Support User acceptance testing, defect management
- Ensuring compliance with architecture framework and system standards, and Agile Development Methodology
- Leading-edge technologies, design criteria including usability, security, and privacy for web and mobile applications
- Knowledge transfer and documentation as prescribed by the Project Manager and Manager
- Developing and maintaining system design models, program codes, technical documentation, and specifications
- Ensure development of application solution is implemented and in accordance with the business requirements.
Salesforce Experience 30%
· 5+ years of experience (including recent experience) solutioning and hands-on configuring in Salesforce
· Salesforce Certified Platform Developer I
· Salesforce Certified OmniStudio Developer
· Salesforce Certified Experience Cloud Consultant
· Salesforce Certified Administrator
· 3+ years experience with LWC
· Salesforce Dynamic Forms.
Design, Analysis, Development and Configuration 35%
· Demonstrated experience supporting, developing, maintaining, and configurating Salesforce solutions
· Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments
· Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms
· Demonstrated experience designing and supporting the development of prototypes and proof of concepts
· Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues
· Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments
· Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities
· Experience conducting diagnostics and determining methods to help incident management
· Experience implementing AODA compliant solutions
· Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)
· Experience on Integration: Salesforce with Internal Applications
· Should have clear understanding on Security settings, governor limits, platform limitations
· Good experience in implementing Continuous Integration/Continuous Delivery (CI/CD) preferably worked in Salesforce implementation project
· Should be comfortable working in Agile epics, user stories, features, story points, etc.
· Knowledge on MuleSoft is a plus.
Management and Communication Skills 15%
· Strong verbal and written communication skills
· Strong interpersonal and negotiation skills
· Strong consulting skills to engage with all stakeholders
· Demonstrated experience monitoring progress, resolving problems and reporting regularly to business and I&IT management decision-makers
· Demonstrated experience developing and/or supporting the development of training and communication materials in support of large system implementations
· Demonstrated team player with a track record for meeting deadlines.
Analytical and Problem-Solving Skills 15%
· Excellent analytical, problem-solving, and decision-making skills
· Proven and demonstrable troubleshooting and analytical experience
· Demonstrated experience in analyzing and resolving any problems, issues, or concerns with systems applications, hardware, software, or telecommunications
· Experience with providing application fixes to support the user acceptance testing and deployment activities
· A motivated, flexible, detail-oriented, and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines
· Testing and deployment activities.
Public Sector Experience 5%
· Previous experience working in Government or Public Sector organizations.
MUST HAVES:
Demonstrated Hands On - experience designing, supporting, developing, maintaining, and configurating Salesforce solutions
Salesforce Certified Experience Cloud Consultant
Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)
Salesforce Dynamic Forms.
Experience implementing AODA compliant solutions
RQ09521 - Int. Solutions Designer - CRM
Posted 17 days ago
Job Viewed
Job Description
Downtown, Toronto
Hybrid - 3 days in office
Contract (8+ months, possible extension)
Do you have a CRJMC security license? Are you willing to get one before the start date?
Must-haves:
- 10+ years of experience in software development and delivery track record in a range of technical roles
- 3 yrs of experience in AWS cloud using AWS Services and tools, including Lambda, AWS Connect, API Gateway, Amazon Lex, AWS CLI, Kinesis, S3, KMS, Glue, DynamoDB, RDS, Amplify, and other core AWS service s.
- Experience setting up environments and mechanism using tools such as JIRA, Confluence, Maven and Jenkins or similar tools
Nice-to-Haves:
- Public sector experience
RQ09437 - Sr. Solutions Designer - CRM
Posted 21 days ago
Job Viewed
Job Description
Downtown, Toronto
Hybrid - Candidate MUST work 3 days onsite and 2 days remote
Contract (9 months, possible extension)
2 Vacancies
Security Level CRJMC
Responsibilities:
- Ensure Accessibility standards are met (AODA)
- Design of hosting technology solutions based on the clients service specifications, standards, policies, best practices
- Planning, implementing and supporting complex CRM systems
- Documenting processes and technical designs and updating build books
- Configurating and integrating Salesforce with other applications using web services or other mechanisms
- Ensure development of application solution is implemented and in accordance with the business requirements
- Designing, developing, and implementing web applications that work across modern browsers and various platforms and mobile devices
- Conducting research and assessment of options for technical design issues
- Contributing to design/development project plans, including work breakdown and resources estimates
- Ensure unit testing meets expected functionality requirements
- Support User acceptance testing, defect management
- Ensuring compliance with architecture framework and system standards, and Agile Development Methodology
- Leading-edge technologies, design criteria including usability, security, and privacy for web and mobile applications
- Knowledge transfer and documentation as prescribed by the Project Manager and Manager
- Developing and maintaining system design models, program codes, technical documentation, and specifications
- Ensure development of application solution is implemented and in accordance with the business requirements.
MUST-HAVES:
- Demonstrated hands-on - experience designing, supporting, developing, maintaining, and configurating Sb
- Salesforce Certified Experience Cloud Consultant
- Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)
- Salesforce Dynamic Forms.
- Experience implementing AODA- compliant solutions
- Security Level CRJMC
Nice-to-Have:
Public sector experience
RQ09579/RQ09580/RQ09581 - Sr. Solutions Designer - CRM
Posted today
Job Viewed
Job Description
Job Description
RQ09579/RQ09580/RQ09581 - Sr. Solutions Designer - CRM
1 stone rd, Guelph. Ontario
Hybrid work position - 3 days a week in Guelph office
Contract 8+ months
2 vacancies
- Undertakes the design of hosting technology solutions based on the clients service specifications, standards, policies, best practices and cost models, in order to meet client Salesforce Public Sector Solutions CRM application business requirement and project/initiative deliverables. General Skills
- Knowledge of Salesforce Public Sector Solutions CRM applications, operating systems, environments, database technologies, programming languages and communication protocols.
- Develop end-to-end features across Salesforce, Mulesoft, and other services.
- Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion and migrations.
- An understanding of how to develop complex Salesforce Sales Cloud features, breaking down the work into components and milestones that stakeholders can easily understand
- Write concise, well-crafted code and tests.
- Provide detailed estimates and work breakdown structure for assigned tasks
Must-Have:
- 5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code
- Certified Salesforce Platform Developer I or equivalent experience
- Salesforce Certified OmniStudio Developer
- Salesforce Certified Experience Cloud Consultant
- Salesforce Certified Administrator
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RQ09579/RQ09580/RQ09581 - Sr. Solutions Designer - CRM
Posted 13 days ago
Job Viewed
Job Description
RQ09579/RQ09580/RQ09581 - Sr. Solutions Designer - CRM
1 stone rd, Guelph. Ontario
Hybrid work position - 3 days a week in Guelph office
Contract 8+ months
2 vacancies
- Undertakes the design of hosting technology solutions based on the clients service specifications, standards, policies, best practices and cost models, in order to meet client Salesforce Public Sector Solutions CRM application business requirement and project/initiative deliverables. General Skills
- Knowledge of Salesforce Public Sector Solutions CRM applications, operating systems, environments, database technologies, programming languages and communication protocols.
- Develop end-to-end features across Salesforce, Mulesoft, and other services.
- Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion and migrations.
- An understanding of how to develop complex Salesforce Sales Cloud features, breaking down the work into components and milestones that stakeholders can easily understand
- Write concise, well-crafted code and tests.
- Provide detailed estimates and work breakdown structure for assigned tasks
Must-Have:
- 5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code
- Certified Salesforce Platform Developer I or equivalent experience
- Salesforce Certified OmniStudio Developer
- Salesforce Certified Experience Cloud Consultant
- Salesforce Certified Administrator
Gestionnaire de projet, solutions PGI et CRM
Posted today
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Job Description
Job Description
Salary:
propos de nous
Big Bang est une socit dexperts-conseils qui aide les organisations optimiser et simplifier les processus par la planification dune stratgie numrique, par le dploiement de solutions daffaires et par la ralisation dharmonisation organisationnelle. Notre objectif est de crer de la valeur tangible pour nos clients en les aidant rationaliser les systmes oprationnels, notamment par linterconnexion de linformation entre les systmes, par lunification de la stratgie et de la technologie, et par le soutien au dveloppement de lexpertise organisationnelle. Nous avons pour vision doffrir chaque personne de chaque organisation un accs direct linformation qui lui permet de faire le meilleur travail possible, et ce, en tout temps et nimporte o. Grce notre sige Montral (Canada) et nos bureaux en France, lle Maurice, Toronto et aux tats-Unis, nous servons des entreprises de toutes tailles partout dans le monde.
Rle
Big Bang est la recherche d'un ou d'une gestionnaire de projet pour grossir les rangs de notre quipe en pleine croissance. Relevant du directeur de l'exploitation, le ou la gestionnaire de projet participera activement la gestion des quipes de consultation PGI et CRM pour excuter les projets d'implantation, d'intgration et de soutien continu de solutions de gestion infonuagiques pour nos clients. De plus, cette personne se verra confier les tches d'analyste d'entreprise et de gestionnaire de compte pour les clients actuels. Le candidat ou la candidate doit dmontrer de solides comptences pour toutes les phases en gestion de projets et une orientation vers la satisfaction client.
Responsabilits principales
Gestion de projets (40%)
- Assumer la responsabilit de la livraison russie de toutes les phases des projets
- Assumer la responsabilit de l'ensemble de la qualit, des engagements, de l'adhrence l'chancier et du respect du budget pour les projets et les activits de soutien en continu
- Grer efficacement le cadre, les risques, le changement, la ngociation, la communication et les contretemps du projet
- Crer et grer les chanciers de projet, organiser les activits, tablir la squence d'excution et dterminer les ressources et les interdpendances
- Travailler avec les membres de l'quipe pour fixer les estimations et pour cerner les ressources pertinentes
- Participer au processus de vente
Analyse d'entreprise (30%)
- Analyser les processus d'affaires actuels et dfinir de nouveaux processus qui amlioreront l'efficacit oprationnelle de notre client
- Coordonner la collecte des exigences, la planification, la conception, l'implantation et la validation avec les usagers
- Rdiger les documents de projet et rviser la documentation: processus d'affaires, guides d'usager, plans de test, documentation des systmes, procdures et dfinition du cadre
- Concevoir et mettre jour les documents de formation et donner de la formation au personnel cl de notre client
- Agir en tant que facilitateur et participer l'implantation de changements organisationnels
- Estimer les cots et les efforts requis pour la livraison de projets d'envergure complexes
Gestion de compte (30%)
- Gagner la confiance du client et btir des relations qui vont au-del du cycle de vie du projet
- Chercher et valuer des opportunits d'affaires auprs des comptes assigns
- Grer et rsoudre les enjeux tout en fournissant un service la clientle hors pair
Qualifications et exigences
- Baccalaurat en gnie informatique ou logiciel, en science de l'informatique ou dans une discipline quivalente
- Un minimum d'une trois annes d'exprience dans un rle similaire (essentiel)
- Excellentes aptitudes pour la communication et les relations interpersonnelles (comptences relationnelles)
- Excellentes habilets pour la documentation
- Matrise de l'anglais et du franais
- Matrise des concepts relatifs aux processus d'affaires (essentiel)
- Exprience en informatique (essentiel)
- Capacit prouve pour le travail multitche tout en dmontrant de l'initiative et de la crativit
- Aptitudes pour le leadership et la gestion d'quipes de projet
- Exprience avec au moins un PGI, CRM ou logiciel de commerce lectronique
Temprament et aptitudes
- Attitude positive, persuasive, motivante et encourageante pour l'entourage
- Apprentissage rapide, efficace et efficient
- Rsilience leve
- Esprit d'quipe
- Dynamique
- Orientation client
Nombre de poste(s): 2
Dplacements: Oui (10 15% du temps)