38 Crm Manager jobs in Canada
Customer Engagement Administrator
Posted 7 days ago
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Job Description
The Customer Engagement Administrator plays a pivotal role in local support of the national sales organization. The primary objective of the Customer Engagement Administrator is to act as a local resource to provide knowledge and support on use of tools and processes used every day by the sales organization. The Customer Engagement Administrator position removes the internal and customer sales process from the sales rep once the contract is signed. They coordinate all post signature sales activities to ensure proper sales execution and to remove administrative tasks from the Sales Reps.
**RESPONSIBILITIES:**
+ Supports sales with lease trade-up requests
+ Supports Sales with credit application requests
+ Supports Sales with Business Partner requests - new and changes
+ Support Sales with Data gathering and portfolio management
+ Coordinate agreement approvals and legal requirements
+ Supports deal structure and selection
+ Prepares order documents in Salesforce
+ Submits and enters revenue generating sales orders (Cash, Leases, Rentals, Refin. and Cr.& Rebills
+ Performs sales order audit and validation
+ Actions sales order deficiencies
+ Engages directly with customers for minor agreement adjustments (initials etc.)
+ Supports Sales and the Delivery team with customer quarterly business reviews (QBRs)
+ Provides order status and tracking to Sales and customer, as applicable
+ Supports and coordinate customer delivery requirements with Supply Chain
+ Provides back-order reporting and ETA by working closely with Supply Chain
+ Manage and process all miscellaneous orders (one off removals, relocations, wholesale, BT, ITAs')
+ Provides customers with copies of invoices and agreements, as requested
+ Coordinate customer disputes with the Shared Services team
+ Works in a shared mailbox to manage requests
+ Provides local support for basic user issues with SFDC and other sales related systems and processes
+ Serve as a central point of contact and support for the sales rep for post sales order-related issues
+ Assists customers with equipment relocation needs.
+ Assists with service reporting
+ Suggest ways to improve processes on an ongoing basis to drive efficiency and effectiveness
+ Liaison with other departments such as contracts, supply chain, AR, MDS/RMS, Leasing, Service Delivery to resolve issues for customers
+ CRS Support and resolution (investigate, follow-ups, obtain approvals)
+ Assists in execution of national sales programs and events locally.
+ Other duties as assigned by manager
**EDUCATION & EXPERIENCE:**
+ Post-Secondary Education (minimum 3 years) and/or relevant experience
+ Minimum of 3 years of customer support/customer service-related experience
+ Minimum of 3 years of billing/order-support experience is preferred
**SKILLS:**
+ Excellent verbal and written communication skills. Preference would be given to candidates fully bilingual in French and English.
+ Demonstrated proficiency with Baan and Salesforce.com (or experience with other CRM/Order platforms)
+ Demonstrated proficiency with Office 365 applications including Word, Excel and PowerPoint
+ Strong interpersonal skills; comfortable working with all levels of Management and key stakeholders
+ Ability to work in a time sensitive and deadline driven environment
+ Flexible and adaptable
+ Customer service focused
+ Independent and self-motivated
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Select the medical, dental, life, and disability insurance coverage that fits your needs.
+ Contribute to your financial security with Ricoh Canada's Retirement plan, with company matching contributions.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually.
+ Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.
Customer Engagement Expert
Posted 1 day ago
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Job Description
Reporting to the Customer Engagement Manager.The Customer Engagement Expert works directly with the Customer Engagement Management team, Supervisory team and all department staff to contribute to strong team dynamic amongst Fresh department staff.
**Job Responsibilities**
**Customer Service & Engagement**
- Greet customers and engage with them in accordance with their interest, being attentive to their needs
- Communicate with customers with high level of professionalism and with a positive and friendly nature
- Address and answer questions about products, and the natural foods industry
- Share stories about our products, vendors and farmers with customers
- Manage and resolve customer complaints effectively and understand when a situation requires a manager’s intervention
**Product Knowledge**
- Develop ongoing knowledge of nutrition, health, wellness, lifestyle and diets broadly and actively share knowledge with customers
- Transfer product and industry knowledge and expertise with Clerks through training programs
**Active Promotion of Products**
- Oversee demo program in accordance with both vendor-driven and marketing initiatives
- Assist in facilitating how-to’s
- Support ongoing interactive and engaging programs to educate customers on the value of products and services from the store.
- Communicate sales and promotions, make sales referrals, cross-sell and introduce new products
**Qualifications**
- High School diploma required
- 3-5 years retail experience
- High attention to detail, perceptive and attentive
- Expertise with Natural Foods Industry and its products
- Exceptional customer service skills
- Strong interpersonal communication – both verbal and written
- High initiative & Trouble shooting and problem-solving mindset
- Elevated sales skills
- Passion for sharing information and stories of products, services, vendors and experiences
- High EQ – developed ability to relate with people sensitively, tactfully, diplomatically and professionally at all times
- Perceptive and attentive to the needs of others
- Friendly, positive attitude and high energy
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- High care for product integrity and proper product handling
- Strong organizational skills & Self-motivated
- Computer knowledge & Time management skills
- High personal ethics and integrity
- Ability to work well under pressure & Dependability
**Essential Job Functions**
- Stand and walk for extended periods of time.
- Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist, reach above and below shoulders and squat.
- Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.
- Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)
Customer Engagement Supervisor
Posted 1 day ago
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Job Description
Community Natural Foods Customer Engagement Supervisors must possess genuine excitement to help our customers. The role is responsible for ensuring customers are served effectively, leave educated on the products within the store, and are provided answers for their questions. The target is to ensure proper application of CRE and maintain high customer satisfaction while growing sales.
**Work Performed**
**Daily Supervision**
- Planning and delegating the work of Clerks & Experts including the scheduling of daily shift rotations to ensure all Clerks are appropriately relieved when necessary and to ensure task variety to the team
- Schedule daily breaks of Clerks
- Train new Clerks and provide on-going training to members of the department
- Setting expectations of performance and providing feedback to Clerks in the moment regarding customer interactions and to ensure their compliance with procedures and best practices
- Actively managing the work of Clerks by engaging with them, assessing and supporting them and providing tools for development
- Enforce policy adherence
**Customer Service & Engagement**
- Greet customers and engage with them in accordance with their interest, being attentive to their needs
- Communicate with customers with high level of professionalism and with a positive and friendly nature
- Address and answer questions about products, and the natural foods industry
- Share stories about our products, vendors and farmers with customers
- Manage and resolve customer complaints effectively and understand when a situation requires a manager’s intervention
**Product Knowledge**
- Develop ongoing knowledge of nutrition, health, wellness, lifestyle and diets broadly and actively share knowledge with customers
**Active Promotion of Product**
- Support ongoing interactive and engaging programs to educate customers on the value of products and services from the store.
- Communicate sales and promotions, make sales referrals, cross-sell and introduce new products
**Qualifications**
- High School diploma required
- 3-5 years retail experience
- High attention to detail, perceptive and attentive
- In depth knowledge of the Natural Foods Industry and its products
- Exceptional customer service skills
- Strong interpersonal communication – both verbal and written
- Comfort directing staff and providing feedback
- Exceptional conflict resolution - willingness to directly address concerns when they arise
- High initiative, Trouble shooting and problem-solving mindset
- Product knowledge and sales skills
- Passion for sharing information and stories of products, services, vendors and experiences
- High EQ – developed ability to relate with people sensitively, tactfully, diplomatically and professionally at all times
- Perceptive and attentive to the needs of others
- Friendly, positive attitude and high energy
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- High care for product integrity and proper product handling
- Strong organizational skills & Self-motivated
- Computer knowledge & Time management skills
- High personal ethics and integrity
- Ability to work well under pressure and Dependability
Dynamics CRM Project Manager
Posted 4 days ago
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Job Description
Job Details
About R Systems
R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals. We Are Great Place to Work Certified in 10 countries with a full-time workforce (India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand)! We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.
Company Link
Job Description:
- 12+ years of experience in It Project Manager and development
- 6+ MS Dynamics CRM
- PMP Certification
Why Join R Systems?
- Frequent Internal Hackathons: Engage in dynamic competitions with exciting prizes to keep your skills sharp.
- Cultural Celebrations: Strengthen our familial bonds through shared celebrations, fostering a sense of community.
- Diverse Project Exposure: Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands.
- Centre of Excellence (COE): Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path.
- E-Learning Platform: Gain access to comprehensive e-learning platforms coupled with a robust mentorship program to enhance your skills.
- Open Door Policy: Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment.
If you are passionate and excited about working in a fast-paced, innovative environment, we would love to hear from you!
R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits.
Employers have access to artificial intelligence language tools ( AI ) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Customer Engagement Account Executive
Posted 21 days ago
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Job Description
Job Category: Sales
Location: Canada - ON- TOR - Remote
**Meet Our Team:**
The product segment team has the mission of accelerating Pega's growth and scaling our business in specific product areas that are key to the growth and success of Pega and our clients. As a 1:1 Customer Engagement sales specialist, you will report directly into the Pega sales organization but enjoy close links with the product segment team through matrix reporting to Sales Leadership.
**Picture Yourself at Pega:**
You will have access to Pega's market-leading solutions, uncapped earning potential and the world's most innovative organizations as reference-able clients. You will be a thought leader, a true partner and a collaborator with clients seeking to rethink the way they run their business.
**What You'll Do at Pega:**
+ Penetrate new organizations/accounts or radiate within the existing customer base for 1:1 Customer Engagement opportunities and to meet or exceed defined booking targets.
+ Leverage MEDDPICC and Challenger selling principles for product segment opportunities by providing insight to the customer as the basis of the commercial conversation, teaching customers something new/valuable about how to compete in their market.
+ Through training, become deeply conversant in Pegasystems' value propositions for 1:1 Customer Engagement including the technology, differentiators, customer references and solutions to learn how to map solutions to client needs and develop an expertise in Pegasystems for the product segment.
+ Work and sell with Partners on opportunities.
**Who You Are:**
+ Comfortable dealing with senior executives in marketing, retention, customer experience, (digital) channels, data and analytics, customer value management.
+ Excellent communication skills with the ability to interact with both senior business and IT managers within large blue-chip organizations.
+ Comfortable working in an entrepreneurial, high growth and pressurized environment
+ Able to grasp new technology concepts quickly and think creatively.
+ Able to communicate and organize up, down and across the organization to get desired outcomes.
**What You've Accomplished:**
+ Bachelor's Degree or equivalent work experience.
+ 8-10+ years' selling complex enterprise software solutions to major organizations and / or equivalent in a marketing services / consultancy / agency environment.
+ Extensive knowledge of the CMO, Retention Executive, Revenue Officer etc., Next Best Action, predictive analytics and real-time marketing services and products from an enterprise technology perspective.
+ Thorough understanding of the Digital Marketing landscape including Paid Media & Social.
**Pega Offers You:**
+ Gartner and Forrester Analyst acclaimed technology leadership across our categories of products
+ The opportunity to join, contribute to and learn from, the market-leading global team
+ Continuous learning and development opportunities
+ An innovative, inclusive, agile, flexible, and fun work environment
+ Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
+ **_#LI-NM1_**
Job ID: 22365
**AI in Action -** Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
**Culture -** At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
**Export Compliance -** For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
**Accommodations -** If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.
Customer Engagement & Service Manager
Posted today
Job Viewed
Job Description
Job Description
Customer Experience & Service Manager
Toronto, On
Manufacturing
Competitive Salary $105,000-145,000, plus Bonus and Benefits
Our client, a global leader in specialized electronics manufacturing, is seeking to add a critical role to their growing leadership team. The Customer Experience & Service Manager is responsible for the end-to-end customer service function, encompassing order fulfillment, service operations, and post-sales support. The position manages the complete customer order lifecycle—from sales orders to shipping and invoicing—while also overseeing the management of product maintenance, repairs, and returns. The role requires active leadership in managing service technicians, handling Return processes and collaborating with internal subject matter experts to resolve complex technical issues.
The ideal candidate brings strong operational management skills along with exceptional communication abilities, ensuring every customer interaction reflects the highest standards of responsiveness, accuracy, and professionalism. A passion for process improvement and operational excellence is critical.
The Role:
• Oversees the customer order process, including order processing and confirming sales orders, coordinating shipments, and ensuring timely delivery.
• Oversees and ensures the accuracy of order details in the ERP system (quantities, prices, and delivery dates).
• Monitors order progress and proactively resolves any fulfillment or documentation issues to ensure timely delivery of shipments and customer satisfaction.
• Coordinates with Operations, Logistics, and Finance to ensure accurate billing and documentation.
• Collaborates with Warehouse and Logistics teams to facilitate timely picking, packing, shipping, and delivery of orders.
• Oversees and manages customer inquiries related to order status, product availability, and delivery schedules
• Collaborates with the planning area to ensure optimal stock levels and prevent stockouts or overstock situations.
• Provides proactive support to Sales, Marketing, and Field Operations by addressing order-related queries and providing timely information.
• Ensures compliance with all relevant regulations and industry standards in the order management process.
• Manages the company's Return Authorization process, including receiving, tracking, evaluating, and closing cases related to returns, order modifications, cancellations, and exchanges.
• Supervises and schedules service technicians, ensuring they have the tools, resources, and training to meet service commitments.
• Maintains service documentation, repair logs, and service-level metrics.
• Tracks and reports on service KPIs (turnaround time, repair quality, customer satisfaction).
• Manages organization of service calls, troubleshooting, diagnoses, and repairs.
• Manages scheduled preventative maintenance services according to Standard Operating Procedures.
• Drives safety culture for technicians ensuring the safe and correct use of equipment and tools.
• Oversees contract management of 3rd party service providers including validation, qualification, negotiation, and management.
• Supports distributor on-boarding and technical product support.
• Serves as the primary escalation point for customer service and technical issues, ensuring timely resolution.
• Interfaces with internal Subject Matter Experts (engineering, product development, quality assurance) to troubleshoot and resolve complex product issues.
• Provides technical support guidance to customers and coordinate with service teams to address on-site or remote service needs.
• Acts as the primary liaison for customer inquiries related to orders, repairs, and ongoing product performance.
• Builds and maintains strong relationships with customers, encouraging long-term loyalty and repeat business.
• Identifies and implements process improvements in service delivery, order management, and customer communications.
• Partners with product and operations teams to relay customer feedback and drive product/service enhancements.
• Develops, tracks, and analyzes KPIs related to order processing, service performance, and customer feedback to drive operational excellence and continuous improvement.
• Manages and develops direct reports.
• Considers quality in all aspects of the job and respects procedures and norms.
The Ideal Candidate:
• Bachelor's degree or diploma in Mechanical, Electrical engineering or a related field.
• 8-10 years of related experience within a technical/engineering environment dedicated to manufacturing devices with intricate electronic and mechanical interfaces.
• 3-5 years of experience managing small teams.
• Experience in working collaboratively within a broader team (e.g., sales, engineering, marketing).
• Demonstrated success in building consensus with technical leaders.
• Strong problem-solving and conflict resolution skills.
• Excellent interpersonal and communication skills (verbal and written).
• Superior attention to detail.
• Strong computer skills and proficiency with Microsoft Office suite products (Word, Excel, PowerPoint).
• Knowledge of ERP and Quality Management systems.
JOBID#
Digital Product Manager - Customer Engagement
Posted today
Job Viewed
Job Description
Job Description
Company Description
Who we are:
At RCL - Reitmans (Canada) Limited, we live and breathe fashion and customer experience every day. We believe that fashion is about more than just style — it's about empowering our customers with the confidence to shine when it matters most.
Whether through bold ideas at the design table or seamless experiences in our stores and digital channels, our goal is to create unforgettable moments. With a strong portfolio of brands and a passionate, creative team, we constantly reimagine what’s possible in fashion retail.
Job DescriptionAbout the Customer Engagement and Loyalty Team
At RCL, the Customer Engagement & Loyalty team designs and builds stronger, lasting relationships with our customers across our three brands – Reitmans, RW&CO, and PENN.
Our mission is to connect brand creativity with data-driven precision, orchestrating seamless, meaningful, omnichannel, and personalized fashion experiences that make every customer feel recognized and valued. By doing so, we increase CLTV and inspire brand advocacy.
The Opportunity
As Digital Product Manager, Customer Engagement, you will shape the future of how RCL connects with customers. Reporting to the Director, Customer Engagement & Loyalty, you will own the lifecycle and evolution of customer engagement products, including loyalty platforms, CRM tools, and journey orchestration solutions.
You will turn strategy into scalable product roadmaps, ensuring technology investments deliver measurable business value. Leading a team of product owners and managing external partners, you’ll enable cross-functional delivery across Digital, Customer Activation, Marketing, and IT for all RCL brands.
What You’ll Do
Planning & Strategy
- Translate engagement strategy into product roadmaps that drive customer growth across the lifecycle.
- Lead customer journey mapping and prioritize lifecycle communications.
- Define and prioritize features based on business needs, customer impact, and ROI.
Execution & Delivery
- Partner with IT and vendors to deliver solutions on time and on budget.
- Track and share product performance with stakeholders.
- Oversee change management, training, and adoption for internal users.
Stakeholder & Team Leadership
- Communicate product vision, roadmap, and priorities across RCL.
- Manage and mentor a team of product owners to deliver results.
Innovation & Continuous Improvement
- Stay ahead of technology and market trends to evolve engagement products.
- Drive test-and-learn initiatives to boost engagement and retention.
What You Bring
- Univserty degree in related fields of study
- 8+ years in product management, product ownership, or lifecycle marketing, with direct CRM and loyalty platform experience.
- 3+ years leading teams and managing complex product roadmaps.
- Strong financial acumen, with experience building business cases and measuring ROI.
- Proficiency in agile methodologies, marketing automation tools (e.g., Salesforce Marketing Cloud, Braze, Klaviyo), and analytics (SQL, GA4, MicroStrategy).
- Solid knowledge of data privacy compliance (CASL) and experience managing external vendors.
- Bilingualism and excellent collaboration and communication skills.
- Experience in fashion, retail, or e-commerce are strong assets.
Additional Information
What Sets Us Apart:
- Ultimate flexibility: Enjoy a hybrid work environment that ensures the perfect balance between work and personal life.
- Well-being first: Access a comprehensive benefits program designed to take care of you.
- Flexible time off: Paid leave, sick days, and vacation time to recharge and spend quality time with loved ones.
- Exclusive discounts: Enjoy 50% off regular-priced items from Penningtons, Reitmans, and RW&CO.
- Referral rewards: Refer friends and earn a bonus for helping us grow our talented team.
- Growth opportunities: Annual bonuses, career advancement, and tuition reimbursement to help you reach your professional goals.
Total rewards are aligned with your employment status, offering different perks depending on whether you're full-time, part-time, or under contract.
If this inspires you…let’s talk. Send us your resume today!
By the way, did you know that RCL - Reitmans (Canada) Limited has several hundreds of stores all across Canada and three fashion apparel banners? Get ready to join the Canadian fashion retail icon, with a great success story where you can have a voice and make a real difference.
There are many ways to wear a career at RCL! #ReadytoRCL
Reitmans (Canada) Limited is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for providing an accessible candidate experience.
We thank all applicants. Only selected candidates will be contacted.
#LI-Hybrid
#LI-HV1
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