5 Crm Software jobs in Canada
Customer Relationship Senior Business Analyst
Montréal, Quebec
dcbel Inc
Posted today
Job Viewed
Job Description
Job Description
Job Description
Salary:
dcbel Inc. ( is a growing company developing technology and designing products that will make clean, efficient, and sustainable energy accessible to all because everyone in the world deserves energy without compromise.
dcbel at the leading edge of the residential energy revolution, enabling decentralized energy consumption and production through its vertically integrated suite of energy hardware and software products, and their supporting infrastructure. Our flagship product, the dcbel Home Energy Station, is a small wall mounted device that gives everyone ownership over their energy supply by using solar power to charge their EV and home, unlocking their EVs battery for backup power (V2H), and optimizing the energy flow between their solar panels, EVs, backup battery and the grid.
The opportunity
dcbel is seeking a strategic and analyticalCustomer Relationship Senior Business Analystto enhance how we engage with our customers. In this role, you will lead initiatives to optimise our CRM systems and processes, ensuring they align with business objectives and deliver exceptional customer experiences. This role involves leading CRM-related projects, providing strategic direction, and ensuring the CRM system aligns with business goals. The Customer Relationship Senior Business Analyst acts as a bridge between business stakeholders and technical teams, translating business needs into actionable system requirements.
Main responsibilities
- Lead CRM Projects: Oversee the planning, execution, and delivery of CRM-related projects, including implementations, upgrades, and enhancements.
- Requirements Gathering and Analysis: Elicit, analyze, and document business requirements for CRM systems, translating them into user stories and functional specifications.
- System Optimization: Continuously evaluate and improve the CRM system to enhance user experience, streamline workflows, and maximize efficiency.
- Stakeholder Management: Build and maintain strong relationships with stakeholders across various departments, acting as a central point of contact for CRM-related matters.
- Solution Design and Validation: Collaborate with technical teams to design and validate CRM solutions, ensuring they meet business requirements and align with strategic objectives.
- Data Analysis and Reporting: Analyze customer data, identify trends, and generate reports to provide actionable insights for business decision-making.
- Training and Support: Develop and deliver training programs for CRM users, providing ongoing support and guidance.
- Change Management: Develop and implement change management plans for new CRM releases, including communication strategies and user training.
Key requirements
- University degree or equivalent in management Sales and Marketing or Computer Science
- 5 years of relevant experience in sales and marketing solutions in the area of market analyst, b2c solutions, marketing campaign
- In-depth understanding of CRM systems (e.g., Salesforce, Microsoft Dynamics CRM) and their functionalities.
- Ability to analyze complex data sets, identify trends, and translate findings into actionable insights. Creating dashboards using Power BI or Dynamics in-built dashboards.
- Strong communication, interpersonal, and collaboration skills to work effectively with diverse stakeholders and third party developers
- Experience managing projects, including planning, execution, and delivery.
- Proven ability to gather, analyze, and document business requirements using various techniques
- Knowledge of MS Dynamics Sales Enterprise, Marketing and support modules, in particular, working with tables, forms and fields. Creation of business processes/rules
- Experience of ecomm best practices Creation of knowledge articles in Confluence, managing work in Jira
- Knowledge of Power Apps, Automations and Pages
Bonus skills
- Bilingual English and French.
Profile
- Excellent problem-solving skills to identify issues, propose solutions, and mitigate risks.
What's in it for you
- Be part of a company that is backed by numerous globally respected investors and has world-changing patents in an industry changing for the first time in history.
- Grow your professional experience amongst blue chip partners and a close-knit team of committed and experienced energy experts who deeply care about the work they do.
- Full benefits package including Health insurance, Health virtual care, employee stock options plan (ESOP) and flexible hours. Parking available or with our employer commute program a short walking distance from Metro Namur.
This advertiser has chosen not to accept applicants from your region.
0
Third-Party Customer Relationship Management Specialist
Toronto, Ontario
TD Bank
Posted today
Job Viewed
Job Description
**Work Location:**
Toronto, Ontario, Canada
**Hours:**
37.5
**Line of Business:**
Technology Solutions
**Pay Details:**
91,200 - 136,800 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
The 3PCRM (Third-Party Customer Relationship Management) Specialist plays a vital role in overseeing and optimizing the relationship between the organization and its third-party partners. This individual will be responsible for managing issue resolution processes, ensuring compliance with 3PCRM protocols, and driving the effectiveness of program management initiatives related to third-party risk and performance.
**Key Responsibilities**
+ Oversee and manage daily issue management operations relevant to third-party partners, ensuring timely identification, escalation, and resolution of problems impacting business continuity and compliance.
+ Own and continuously improve the 3PCRM process framework, including documentation, workflow optimization, and stakeholder alignment.
+ Develop and execute 3PCRM program management strategies that drive accountability, transparency, and risk mitigation across the third-party lifecycle.
+ Monitor key risk indicators and metrics related to third-party engagements; analyze trends, provide actionable insights, and recommend corrective actions as needed.
+ Collaborate with internal and external stakeholders-including Legal, Compliance, Procurement, and business units-to ensure alignment of third-party policies and procedures.
+ Coordinate and facilitate regular status meetings, reviews, and reporting of 3PCRM program and issue management performance to senior leadership.
+ Support audits, risk assessments, and regulatory compliance efforts related to third-party management.
+ Maintain comprehensive records of issue management activities, risk assessments, and remediation efforts.
+ Champion best practices in third-party relationship management, driving continuous improvement and innovation in all 3PCRM processes.
+ Challenge Vendor Managers and Control Analysts on the quality and adequacy of evidence provided, ensuring that risk reduction controls are robust, effective, and appropriately justified.
+ Review and dispute risk reduction controls, verifying that presented measures achieve the intended level of risk mitigation and compliance with organizational standards.
**Qualifications**
+ Good to have Experience in 3PCRM, issue management operations, or third-party program management in a complex, regulated environment.
+ Strong understanding of Cyber Security Controls, compliance requirements, and industry standards
+ Proven ability to manage multiple issues simultaneously with excellent organizational and problem-solving skills.
+ Exceptional communication and stakeholder management abilities, with experience influencing cross-functional teams.
+ Analytical mindset with proficiency in data analysis, reporting, and the use of risk management technology platforms.
+ Demonstrated integrity, adaptability, and a continuous improvement approach to program and process management.
**Preferred Skills**
+ Familiarity with third-party management systems and tools(Nice to Have)
+ Experience in regulated industries such as finance, healthcare, or technology.
+ Proficiency in process mapping and workflow automation.
+ Ability to navigate complex organizational structures and drive consensus.
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
Toronto, Ontario, Canada
**Hours:**
37.5
**Line of Business:**
Technology Solutions
**Pay Details:**
91,200 - 136,800 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
The 3PCRM (Third-Party Customer Relationship Management) Specialist plays a vital role in overseeing and optimizing the relationship between the organization and its third-party partners. This individual will be responsible for managing issue resolution processes, ensuring compliance with 3PCRM protocols, and driving the effectiveness of program management initiatives related to third-party risk and performance.
**Key Responsibilities**
+ Oversee and manage daily issue management operations relevant to third-party partners, ensuring timely identification, escalation, and resolution of problems impacting business continuity and compliance.
+ Own and continuously improve the 3PCRM process framework, including documentation, workflow optimization, and stakeholder alignment.
+ Develop and execute 3PCRM program management strategies that drive accountability, transparency, and risk mitigation across the third-party lifecycle.
+ Monitor key risk indicators and metrics related to third-party engagements; analyze trends, provide actionable insights, and recommend corrective actions as needed.
+ Collaborate with internal and external stakeholders-including Legal, Compliance, Procurement, and business units-to ensure alignment of third-party policies and procedures.
+ Coordinate and facilitate regular status meetings, reviews, and reporting of 3PCRM program and issue management performance to senior leadership.
+ Support audits, risk assessments, and regulatory compliance efforts related to third-party management.
+ Maintain comprehensive records of issue management activities, risk assessments, and remediation efforts.
+ Champion best practices in third-party relationship management, driving continuous improvement and innovation in all 3PCRM processes.
+ Challenge Vendor Managers and Control Analysts on the quality and adequacy of evidence provided, ensuring that risk reduction controls are robust, effective, and appropriately justified.
+ Review and dispute risk reduction controls, verifying that presented measures achieve the intended level of risk mitigation and compliance with organizational standards.
**Qualifications**
+ Good to have Experience in 3PCRM, issue management operations, or third-party program management in a complex, regulated environment.
+ Strong understanding of Cyber Security Controls, compliance requirements, and industry standards
+ Proven ability to manage multiple issues simultaneously with excellent organizational and problem-solving skills.
+ Exceptional communication and stakeholder management abilities, with experience influencing cross-functional teams.
+ Analytical mindset with proficiency in data analysis, reporting, and the use of risk management technology platforms.
+ Demonstrated integrity, adaptability, and a continuous improvement approach to program and process management.
**Preferred Skills**
+ Familiarity with third-party management systems and tools(Nice to Have)
+ Experience in regulated industries such as finance, healthcare, or technology.
+ Proficiency in process mapping and workflow automation.
+ Ability to navigate complex organizational structures and drive consensus.
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
This advertiser has chosen not to accept applicants from your region.
1
RQ08851 - Software Developer - CRM - Senior
Toronto, Ontario
Rubicon Path
Posted today
Job Viewed
Job Description
Job Description
Job Description
Description
To respond to the priorities of the Government of Ontario through the passage of the Bill 5, Protect Ontario by Unleashing Our Economy Act 2025, the resource may be partially assigned to Bill 5 related projects or initiatives on an as needed basis.
Responsibilities
- Conducts support, maintenance, prototyping and configuration of a complex Oracle Siebel Solution
- Hands-on configuration and troubleshooting of issues of Siebel implementation and its integration with subsidiary systems such as PEP, ONE-KEY, ERDMS, Oracle Service Cloud, GIS (ArcGIS) in Development and Production environments
- Development and configuration of integration of Siebel with other ministry applications using web services or other mechanisms
- Conduct root cause analysis to troubleshoot and resolve defects/incidents resolve issues
- Documenting processes and technical designs and updating build books
- Provide accurate estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy
- Engaging with LRC and program staff to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process
- Design and develop prototypes and proof of concepts
- Document build books, working with LRC staff on actual implementation document performance measures of the new environments
- Knowledge and experience to evaluate fit/gap analysis between high-level requirements and Oracle Siebel Public Sector capabilities
- Research Oracle tools and techniques to inform / recommend improved design, functionality and/or performance
- Develop unit testing scripts to confirm successful installation/configuration
- Developing prototype integration framework to ensure the successful implementation using Open UI scripting, EAI, EIM, ETL web services and REST service
- Develop build books, working with LRC staff on actual implementation; documenting performance measures of new environments
- Plan and develop data migration and/or integration (ETL or web services) from other ministry solutions to the Siebel solution
- Ensure compliance with I&IT and Communication standards and directives, (e.g. AODA, digital design principles and web style guides)
- Ensure designs are re-sizable / scalable for multiple screen platforms
- Recommend development and support technologies that provide more efficient code management
- Ensure web pages are AODA compliant and are compatible across multiple browser technologies
- Develop testing scripts to ensure integrity during change
- Define diagnostic methods to help incident management
- Engage with LRC staff to troubleshoot problems in DR/RR migration and LOV migration
Knowledge Transfer Requirements
- Knowledge transfer is expected to occur throughout the duration of the assignment through regular meetings, touchpoints, and working sessions with LRC staff
- All design, development, artefacts, and source code, including all relevant and complete documents must be transferred to the ministry in the designated repositories provided
- Dedicated knowledge transfer sessions will be scheduled to ensure completeness of knowledge transfer and all documentation is shared, and allow LRC staff to ask clarification and/or follow up questions
SkillsExperience and Skill Set Requirements
Software Development Experience - 40%
- 10+ years experience (including recent experience) solutioning and hands-on configuring complex Siebel Public Sector solutions including the use of integration with Siebel e-Services, Siebel Remote, Siebel EAI, EIM, SMARTScript, Web Services and Siebel BI Publisher
- 10+ years experience integrating with Single Sign On solutions like OID, ONe-Key, GO-PKI, and Public Secure
- 5+ years of hands on experience in developing Web Services using SOAP
- 5+ years experience developing integration using REST service
- 5+ hands on experience customizing Siebel Open UI and PM/PR scripting
- 5+ years hands-on developments experience with Siebel Smart Scripts and Task based UI
- 4+ years hands on experience with Jscript boostrap framework
- 10+ years experience developing unit testing scripts
- 10+ years setting up and developing solutions with multi-organization data structures and data visibility
- 10+ years experience configuring picklist and list -of-value (LOV) for multiple organizations and multiple languages
- 2+ years experience configuring in Siebel IP 20.x
Technical Skills - 25%
- 10+ years of demonstrated and hands on experience with Siebel Public Sector 8.x
- 10+ years demonstrated and hands experience with Siebel EAI, Web Service, Data transformation and integration
- 10+ years with Siebel data modelling and EIM
- 5+ years of hands on experience with Siebel OpenUI and PM/PR scripting
- 10+ years demonstrated and hands experience with Siebel e-services, Siebel EIM, BI Publisher reports, Javascript, HTML5 and CSS.
- 5+ years demonstrated and hands experience with the planning of ETL migrations of data from legacy solutions to the new Siebel solution using tools like EIM and development of custom data loaders
Installation, Design, Configuration, Integration and Troubleshooting - 20%
- 10+ years of hands on experience installing, designing and configuring complex Siebel Public Sector systems including use of Siebel ADM, Oracle OID for single Sign on authentication and Siebel server to server encryption for high sensitive data.
- 10+ experience troubleshooting and resolving issues of large complex Siebel Public Sector that including integration with several systems and use of Single sign-on.
- 10+ years of hands on experience in integrating Siebel Public Sector with non-Siebel systems like ESRI, Address Lookups (e.g Canada Post), SaaS solutions like Oracle Service Cloud and traditional middlewares like BizTalk
- 10+ years of hands on experience on development best practices and standards with Siebel Repository
- 5+ years of demonstrated and hands on experience on AODA, WCAG and assistive technologies
- Experience and understanding of Workspace and parallel development
- Experience with evaluating and documenting Siebel upgrade paths
Methodologies, Documentation and Soft Skills - 15%
- Demonstrated knowledge and understanding of Oracle development methodologies, tools, and resources
- Demonstrated experience with documentation of technical blueprints, build-books and procedure manuals
- Experience with documenting processes and enhancement build books
- Demonstrated ability to research and recommend Oracle tools and techniques that could be leveraged
- Experience with developing prototype build books
- Experience with documenting performance measures of the new environments
- Experience working in an agile project delivery team
- Excellent analytical, problem-solving and decision-making skills
- Strong collaboration skills with a proven track record for building strong working relationships
- A demonstrated team player with a track record for meeting deadlines
- Strong verbal and written communication skills
- Strong communication skills to present technical designs/solutions to business clients
Must haves:
- Siebel Public Sector 8.x (10+ years) with 2+ year experience with Oracle Siebel 20.0 and above
- Siebel EAI, EIM (10+ years)
- Siebel data model (10+ years): Data model extension
- Siebel Remote (10+ years): Docking Object, Siebel Anywhere
- Siebel OpenUI (7+ years): PM/PR Scripting
- Siebel Smart Scripts and Task Based UI (5+ years)
- Siebel e-Services ( 10+ years)
- Oracle BI Publisher Report
- Oracle Service Cloud (OSC)
- Java Enterprise Edition (J2EE), Java, JavaScript, jQuery, Jscript bootstrap framework, HTML 5, and CSS (5+ years)
- REST web service (using JSON) (5+ years)
Nice to have:
10+ years demonstrated and hands experience with Siebel e-services, Siebel EIM, BI Publisher reports, Javascript, HTML5 and CSS.
This advertiser has chosen not to accept applicants from your region.
2
Senior Director, Customer Relationship Management - Corporate Real Estate
Toronto, Ontario
Manulife
Posted 4 days ago
Job Viewed
Job Description
The Senior Director, Client Relationship Management - Corporate Real Estate will act as the strategic interface between Corporate Real Estate (CRE) and internal business units, championing workplace requirements that align with business priorities and enhance the colleague experience. This leader will cultivate strong, trust-based relationships with senior collaborators to understand evolving business needs and translate them into integrated accommodation strategies.
This role will collaborate closely with CRE's Design & Strategy and Facilities Management teams to ensure workplace solutions are not only future-ready and aligned to business goals, but also operationally effective and experience-driven.
**Key Responsibilities**
+ Serve as the primary CRE liaison for assigned internal business units and food services acting as a trusted advisor to senior leadership.
+ Gain deep insight into each business unit's strategy, headcount forecast, and functional needs to shape real estate plans and workplace solutions.
+ Partner with the Design & Strategy team to develop experience-forward, business-aligned environments.
+ Collaborate with Facilities Management to ensure day-to-day operations support a high-quality colleague experience.
+ Lead regular accommodation reviews and strategic planning sessions with business leaders to align space needs with business growth.
+ Represent business unit perspectives in enterprise-level portfolio planning and CRE decision-making.
+ Analyze occupancy, utilization, and colleague feedback data to identify and implement continuous improvement opportunities.
+ Drive alignment and accountability across CRE functions to deliver integrated, impactful workplace outcomes.
**Key Accountabilities**
+ Business Unit Satisfaction: Establish baseline satisfaction metrics within 90 days; demonstrate measurable improvement by year-end.
+ Workplace Strategy Alignment: Co-develop at least one long-term workplace solution or pilot per key business unit.
+ Space Optimization: Identify and action improvements in space utilization across at least 25% of supported business units.
+ Colleague Experience Feedback Loop: Launch or enhance a mechanism for capturing and acting on experience data.
+ Cross-Functional Collaboration: Establish effective working models with Design & Strategy and Facilities Management teams.
+ Strategic Roadmaps: Deliver 1-3 year accommodation roadmaps aligned to business and CRE strategies.
+ Executive Engagement: Conduct regular senior collaborator reviews and maintain high engagement across assigned business units.
**Qualifications**
+ 10+ years of progressive experience in corporate real estate, workplace strategy, or a related field.
+ 5+ years in a senior-level business partner, strategic advisory, or relationship management role.
+ Proven success working cross-functionally with design, strategy, and operational teams in a complex organization.
+ Strong understanding of workplace trends, including hybrid work, employee experience, and change management.
+ Excellent collaborator management, communication, and influencing skills.
+ Strategic thinker with the ability to balance business requirements, operational realities, and human-centered design.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$105,750.00 CAD - $190,350.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
This role will collaborate closely with CRE's Design & Strategy and Facilities Management teams to ensure workplace solutions are not only future-ready and aligned to business goals, but also operationally effective and experience-driven.
**Key Responsibilities**
+ Serve as the primary CRE liaison for assigned internal business units and food services acting as a trusted advisor to senior leadership.
+ Gain deep insight into each business unit's strategy, headcount forecast, and functional needs to shape real estate plans and workplace solutions.
+ Partner with the Design & Strategy team to develop experience-forward, business-aligned environments.
+ Collaborate with Facilities Management to ensure day-to-day operations support a high-quality colleague experience.
+ Lead regular accommodation reviews and strategic planning sessions with business leaders to align space needs with business growth.
+ Represent business unit perspectives in enterprise-level portfolio planning and CRE decision-making.
+ Analyze occupancy, utilization, and colleague feedback data to identify and implement continuous improvement opportunities.
+ Drive alignment and accountability across CRE functions to deliver integrated, impactful workplace outcomes.
**Key Accountabilities**
+ Business Unit Satisfaction: Establish baseline satisfaction metrics within 90 days; demonstrate measurable improvement by year-end.
+ Workplace Strategy Alignment: Co-develop at least one long-term workplace solution or pilot per key business unit.
+ Space Optimization: Identify and action improvements in space utilization across at least 25% of supported business units.
+ Colleague Experience Feedback Loop: Launch or enhance a mechanism for capturing and acting on experience data.
+ Cross-Functional Collaboration: Establish effective working models with Design & Strategy and Facilities Management teams.
+ Strategic Roadmaps: Deliver 1-3 year accommodation roadmaps aligned to business and CRE strategies.
+ Executive Engagement: Conduct regular senior collaborator reviews and maintain high engagement across assigned business units.
**Qualifications**
+ 10+ years of progressive experience in corporate real estate, workplace strategy, or a related field.
+ 5+ years in a senior-level business partner, strategic advisory, or relationship management role.
+ Proven success working cross-functionally with design, strategy, and operational teams in a complex organization.
+ Strong understanding of workplace trends, including hybrid work, employee experience, and change management.
+ Excellent collaborator management, communication, and influencing skills.
+ Strategic thinker with the ability to balance business requirements, operational realities, and human-centered design.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$105,750.00 CAD - $190,350.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
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