11 Crm Systems jobs in Canada

Job Description

Salary:

dcbel Inc. ( is a growing company developing technology and designing products that will make clean, efficient, and sustainable energy accessible to all because everyone in the world deserves energy without compromise.

dcbel at the leading edge of the residential energy revolution, enabling decentralized energy consumption and production through its vertically integrated suite of energy hardware and software products, and their supporting infrastructure. Our flagship product, the dcbel Home Energy Station, is a small wall mounted device that gives everyone ownership over their energy supply by using solar power to charge their EV and home, unlocking their EVs battery for backup power (V2H), and optimizing the energy flow between their solar panels, EVs, backup battery and the grid.

The opportunity

dcbel is seeking a strategic and analyticalCustomer Relationship Senior Business Analystto enhance how we engage with our customers. In this role, you will lead initiatives to optimise our CRM systems and processes, ensuring they align with business objectives and deliver exceptional customer experiences. This role involves leading CRM-related projects, providing strategic direction, and ensuring the CRM system aligns with business goals. The Customer Relationship Senior Business Analyst acts as a bridge between business stakeholders and technical teams, translating business needs into actionable system requirements.

Main responsibilities

• Lead CRM Projects: Oversee the planning, execution, and delivery of CRM-related projects, including implementations, upgrades, and enhancements.
• Requirements Gathering and Analysis: Elicit, analyze, and document business requirements for CRM systems, translating them into user stories and functional specifications.
• System Optimization: Continuously evaluate and improve the CRM system to enhance user experience, streamline workflows, and maximize efficiency.
• Stakeholder Management: Build and maintain strong relationships with stakeholders across various departments, acting as a central point of contact for CRM-related matters.
• Solution Design and Validation: Collaborate with technical teams to design and validate CRM solutions, ensuring they meet business requirements and align with strategic objectives.
• Data Analysis and Reporting: Analyze customer data, identify trends, and generate reports to provide actionable insights for business decision-making.
• Training and Support: Develop and deliver training programs for CRM users, providing ongoing support and guidance.
• Change Management: Develop and implement change management plans for new CRM releases, including communication strategies and user training.
  

Key requirements

• University degree or equivalent in management Sales and Marketing or Computer Science
• 5 years of relevant experience in sales and marketing solutions in the area of market analyst, b2c solutions, marketing campaign
• In-depth understanding of CRM systems (e.g., Salesforce, Microsoft Dynamics CRM) and their functionalities.
• Ability to analyze complex data sets, identify trends, and translate findings into actionable insights. Creating dashboards using Power BI or Dynamics in-built dashboards.
• Strong communication, interpersonal, and collaboration skills to work effectively with diverse stakeholders and third party developers
• Experience managing projects, including planning, execution, and delivery.
• Proven ability to gather, analyze, and document business requirements using various techniques
  
• Knowledge of MS Dynamics Sales Enterprise, Marketing and support modules, in particular, working with tables, forms and fields. Creation of business processes/rules
• Experience of ecomm best practices Creation of knowledge articles in Confluence, managing work in Jira
  
• Knowledge of Power Apps, Automations and Pages

Bonus skills

• Bilingual English and French.

Profile

• Excellent problem-solving skills to identify issues, propose solutions, and mitigate risks.
  

What's in it for you

• Be part of a company that is backed by numerous globally respected investors and has world-changing patents in an industry changing for the first time in history.
• Grow your professional experience amongst blue chip partners and a close-knit team of committed and experienced energy experts who deeply care about the work they do.
• Full benefits package including Health insurance, Health virtual care, employee stock options plan (ESOP) and flexible hours. Parking available or with our employer commute program a short walking distance from Metro Namur.

Job Description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy ! At goeasy , our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures , Canada’s Top Growing Companies , and the TSX30 , highlighting us as one of the top performers on the TSX . We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work®. These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome , easyfinancial , and LendCare . If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

Role Overview:

At goeasy, we're on the lookout for a visionary leader to revolutionize our customer experience. As Vice President, Customer Management & Engagement (Digital Products) , you’ll drive the strategy for the entire customer journey, from lifecycle management to digital product development and customer experience. Your focus will be on building customer loyalty, driving satisfaction, and fueling sustainable growth through innovative solutions and actionable insights.

Leading dynamic teams across digital engagement platforms (mobile app, online tools) and customer lifecycle strategy, you'll oversee key CX initiatives such as Voice of Customer, NPS, and sentiment analysis. You'll also lead the development of a powerful customer segmentation strategy, delivering personalized, impactful experiences that make a real difference for our customers and the business.

In this senior leadership position, you will directly influence how millions of Canadians interact with the goeasy brand, turning every touchpoint into an opportunity for meaningful connection and lasting value.

Customer Lifecycle & Engagement Strategy

• Lead enterprise strategy to deepen customer relationships throughout the lifecycle
• Develop and scale customer segmentation and lifecycle strategies
• Integrate segmentation and LTV frameworks into marketing, product, and personalization
• Optimize journeys across onboarding, activation, engagement, and retention
• Drive engagement KPIs including adoption, usage, cross-sell, churn reduction, and loyalty

Digital Product Ownership

• Own strategy, roadmap, and performance for digital products (mobile app, online account tools)
• Deliver intuitive, high-impact digital experiences that support customer self-service and satisfaction
• Use analytics and VOC insights to drive continuous product enhancement and business growth

Customer Experience & Satisfaction

• Lead CX strategy across all customer channels
• Oversee CSAT, NPS, and VOC programs to capture and apply customer feedback
• Partner cross-functionally to embed insights into product design and service delivery

Portfolio Growth & Customer-Centric Strategy

• Drive usage, retention, and LTV through personalized, data-driven engagement
• Use segmentation and predictive analytics to align customer needs with business goals
• Ensure compliance and alignment with risk and financial frameworks

Leadership & Collaboration

• Lead cross-functional teams across lifecycle, CX, analytics, and digital product
• Influence enterprise strategy and customer investment decisions
• Foster a culture of innovation, accountability, and customer empathy

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred
• 12+ years in customer management, digital product, lifecycle marketing, or transformation (preferably in financial services or consumer tech.
• Deep expertise in establishing measurement frameworks used to measure existing customer profitability; customer lifetime value (LTV)
• Deep expertise in digital product management including mobile app proficiency
• Proven track record of improving customer metrics and turning insights into strategic action.
• Strong leadership presence, communication skills, and ability to influence
• Highly data-driven with experience using analytics to drive change and optimize performance.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

#LI-RU1

Job Description

MOVING YOUR WORLD by focusing on your success:
FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow.  We stand behind our core values: trust, creating value, respect, reliability, and integrity. Ours is a culture that fosters creativity and empowerment, values work/life balance, and gives you the freedom to excel. At FUCHS we aim to nurture your capabilities, ideas and career.

Salary:
FUCHS offers competitive pay commensurate with experience in a similar position. The range for this position is $27.00 - $30.00 per hour, but actual compensation will vary depending upon a new hire’s experience and qualifications as well as internal equity. 

Your Responsibilities:
As a Customer Order Management Representative, you’ll be at the forefront of our order-to-cash process, ensuring everything runs smoothly and efficiently. This fast-paced role is perfect for someone who thrives on agility and excellent time management. Responsibilities include, but are not limited to:

•    Receive and process sales orders to ensure timely and complete delivery.
•    Assist in creating and maintaining new customer accounts.
•    Manage customer master data and handle pricing administration.
•    Address pricing variances with customers and the sales team.
•    Build and maintain strong relationships with our Canadian sales teams.
•    Process return authorizations and credit requests.

Qualifications we are looking for:
•    Post-secondary education or equivalent work experience.
•    3+ years in B2B customer service (preferably in an industrial/manufacturing environment).
•    Strong written and verbal English communication required, French language competency is a plus.
•    Microsoft Excel experience.
•    ERP experience (SAP preferred).
•    Exceptional communication and problem-solving skills, a proactive attitude, and the ability to thrive under pressure.
•    Experience with 3rd party customer portals, Ariba is a plus.
•    Ability to work flexible hours between a 7:30 am – 7:30 pm (ET) / 6:30 am – 4:30 pm (PT) timeframe.

These are your benefits:
FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals.  In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace.  The position also offers an excellent compensation package and a comprehensive suite of benefits. Detailed benefit information can be found at this link:

FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).

Do you have any questions? Rosalinda Almanza ( ) will be more than happy to answer them!

Job Description

Description

To respond to the priorities of the Government of Ontario through the passage of the Bill 5, Protect Ontario by Unleashing Our Economy Act 2025, the resource may be partially assigned to Bill 5 related projects or initiatives on an as needed basis.

Responsibilities

• Conducts support, maintenance, prototyping and configuration of a complex Oracle Siebel Solution
• Hands-on configuration and troubleshooting of issues of Siebel implementation and its integration with subsidiary systems such as PEP, ONE-KEY, ERDMS, Oracle Service Cloud, GIS (ArcGIS) in Development and Production environments
• Development and configuration of integration of Siebel with other ministry applications using web services or other mechanisms
• Conduct root cause analysis to troubleshoot and resolve defects/incidents resolve issues
• Documenting processes and technical designs and updating build books
• Provide accurate estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy
• Engaging with LRC and program staff to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process
• Design and develop prototypes and proof of concepts
• Document build books, working with LRC staff on actual implementation document performance measures of the new environments
• Knowledge and experience to evaluate fit/gap analysis between high-level requirements and Oracle Siebel Public Sector capabilities
• Research Oracle tools and techniques to inform / recommend improved design, functionality and/or performance
• Develop unit testing scripts to confirm successful installation/configuration
• Developing prototype integration framework to ensure the successful implementation using Open UI scripting, EAI, EIM, ETL web services and REST service
• Develop build books, working with LRC staff on actual implementation; documenting performance measures of new environments
• Plan and develop data migration and/or integration (ETL or web services) from other ministry solutions to the Siebel solution
• Ensure compliance with I&IT and Communication standards and directives, (e.g. AODA, digital design principles and web style guides)
• Ensure designs are re-sizable / scalable for multiple screen platforms
• Recommend development and support technologies that provide more efficient code management
• Ensure web pages are AODA compliant and are compatible across multiple browser technologies
• Develop testing scripts to ensure integrity during change
• Define diagnostic methods to help incident management
• Engage with LRC staff to troubleshoot problems in DR/RR migration and LOV migration

Knowledge Transfer Requirements

• Knowledge transfer is expected to occur throughout the duration of the assignment through regular meetings, touchpoints, and working sessions with LRC staff
• All design, development, artefacts, and source code, including all relevant and complete documents must be transferred to the ministry in the designated repositories provided
• Dedicated knowledge transfer sessions will be scheduled to ensure completeness of knowledge transfer and all documentation is shared, and allow LRC staff to ask clarification and/or follow up questions

SkillsExperience and Skill Set Requirements

Software Development Experience - 40%

• 10+ years experience (including recent experience) solutioning and hands-on configuring complex Siebel Public Sector solutions including the use of integration with Siebel e-Services, Siebel Remote, Siebel EAI, EIM, SMARTScript, Web Services and Siebel BI Publisher
• 10+ years experience integrating with Single Sign On solutions like OID, ONe-Key, GO-PKI, and Public Secure
• 5+ years of hands on experience in developing Web Services using SOAP
• 5+ years experience developing integration using REST service
• 5+ hands on experience customizing Siebel Open UI and PM/PR scripting
• 5+ years hands-on developments experience with Siebel Smart Scripts and Task based UI
• 4+ years hands on experience with Jscript boostrap framework
• 10+ years experience developing unit testing scripts
• 10+ years setting up and developing solutions with multi-organization data structures and data visibility
• 10+ years experience configuring picklist and list -of-value (LOV) for multiple organizations and multiple languages
• 2+ years experience configuring in Siebel IP 20.x

Technical Skills - 25%

• 10+ years of demonstrated and hands on experience with Siebel Public Sector 8.x
• 10+ years demonstrated and hands experience with Siebel EAI, Web Service, Data transformation and integration
• 10+ years with Siebel data modelling and EIM
• 5+ years of hands on experience with Siebel OpenUI and PM/PR scripting
• 10+ years demonstrated and hands experience with Siebel e-services, Siebel EIM, BI Publisher reports, Javascript, HTML5 and CSS.
• 5+ years demonstrated and hands experience with the planning of ETL migrations of data from legacy solutions to the new Siebel solution using tools like EIM and development of custom data loaders

Installation, Design, Configuration, Integration and Troubleshooting - 20%

• 10+ years of hands on experience installing, designing and configuring complex Siebel Public Sector systems including use of Siebel ADM, Oracle OID for single Sign on authentication and Siebel server to server encryption for high sensitive data.
• 10+ experience troubleshooting and resolving issues of large complex Siebel Public Sector that including integration with several systems and use of Single sign-on.
• 10+ years of hands on experience in integrating Siebel Public Sector with non-Siebel systems like ESRI, Address Lookups (e.g Canada Post), SaaS solutions like Oracle Service Cloud and traditional middlewares like BizTalk
• 10+ years of hands on experience on development best practices and standards with Siebel Repository
• 5+ years of demonstrated and hands on experience on AODA, WCAG and assistive technologies
• Experience and understanding of Workspace and parallel development
• Experience with evaluating and documenting Siebel upgrade paths

Methodologies, Documentation and Soft Skills - 15%

• Demonstrated knowledge and understanding of Oracle development methodologies, tools, and resources
• Demonstrated experience with documentation of technical blueprints, build-books and procedure manuals
• Experience with documenting processes and enhancement build books
• Demonstrated ability to research and recommend Oracle tools and techniques that could be leveraged
• Experience with developing prototype build books
• Experience with documenting performance measures of the new environments
• Experience working in an agile project delivery team
• Excellent analytical, problem-solving and decision-making skills
• Strong collaboration skills with a proven track record for building strong working relationships
• A demonstrated team player with a track record for meeting deadlines
• Strong verbal and written communication skills
• Strong communication skills to present technical designs/solutions to business clients

Must haves:

• Siebel Public Sector 8.x (10+ years) with 2+ year experience with Oracle Siebel 20.0 and above
• Siebel EAI, EIM (10+ years)
• Siebel data model (10+ years): Data model extension
• Siebel Remote (10+ years): Docking Object, Siebel Anywhere
• Siebel OpenUI (7+ years): PM/PR Scripting
• Siebel Smart Scripts and Task Based UI (5+ years)
• Siebel e-Services ( 10+ years)
• Oracle BI Publisher Report
• Oracle Service Cloud (OSC)
• Java Enterprise Edition (J2EE), Java, JavaScript, jQuery, Jscript bootstrap framework, HTML 5, and CSS (5+ years)
• REST web service (using JSON) (5+ years)

Nice to have:

10+ years demonstrated and hands experience with Siebel e-services, Siebel EIM, BI Publisher reports, Javascript, HTML5 and CSS.

Job Description

Salary:

ABOUT EVENTCONNECT

At EventConnect, weve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between.

EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, professionalism, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

EVENTCONNECT OFFERS

• Competitive salary and benefits
• Casual but energetic work environment made for todays workers
• Performance-driven culture
• Growth opportunities
• IT equipment provided
• A culture of teamwork, celebrations of success, social gatherings and goal-oriented work

ABOUT THE ROLE

At EventConnect, our clients are the focus of our teams each and every day. As aCustomer Success Specialist, you are the first point of contact for our individual athletes and team players. You will have the opportunity to leave the best first impression of their experience with our team which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations.

RESPONSIBILITIES

• Assist clients with questions about the overall platform by telephone, email & live chat

• Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating
• Continuously working to troubleshoot queries
• Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
• Support individual reservations within team blocks
• Monitor hotel compliance with rooming lists
• Completing, tracking and reporting support tickets through CRM system
• Data input

QUALIFICATIONS

• Ability to multitask and be agile in a fast-paced environment
• Ability to quickly identify and assess customers' needs to achieve satisfaction
• Accepts and welcomes new challenges
• Accountable for being a team member and contributing to goals
• Friendly, professional and confident nature both on the phone and through email communications
• Strong problem solving skills and ability to collaborate with others
• Ability to gauge your client and adjust your approach
• Organized approach to completing your work to ensure clients and hotel relationships are strengthened
• Detail oriented and precise team player who enjoys working with others
• CRM experience
• A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
• Minimum of 1 year experience in tech support or customer service role
• Previous experience in hotel management or sales would be considered an asset
• Travel Industry Council of Ontario (TICO) certification is preferred. Applicants that doe not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.

EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.

We thank all candidates who apply, Only those selected for screening and an interview will be contacted.

Job Description

RQ08837 - Senior Software Developer CRM (IBM BPM/ Apex Coaches/ AngularJS/ Java)

Toronto, Ontario

Hybrid work: 2 days in the office at 40 St. Claire Avenue West, Toronto. and 3 days remote from home office within Ontario.

Contract, 9 months with possibility of extension

Must haves:

• 5+ years of development experience using IBM BPM and Apex Coaches
• Experience or knowledge of IBM Business Automation Workflow
• Experience with integrating AngularJS and IBM BPM
• Experience with interfacing with relational databases utilizing Java
• Experience with performing integration between IBM BPM and web services in an enterprise service business architecture
• Experience with triaging, troubleshooting and resolving incidents within a production environment
• Experience with Oracle Designer 10g and 11g
• IBM AppScan Rational Quality Manager Rational Performance Tester
• Public Sector experience, SOA-based Public Sector modernization initiatives would be an asset
• AODA experience

Job Description

Salary:

ABOUT EVENTCONNECT

At EventConnect, weve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between.

EventConnect's head office is located in downtown London, Ontario Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

EVENTCONNECT OFFERS

• Competitive salary and benefits
• Casual but energetic work environment made for todays workers
• Performance-driven culture
• Growth opportunities
• IT equipment provided
• A culture of teamwork, celebrations of success, social gatherings and goal-oriented work

ABOUT THE ROLE

At EventConnect, our clients are the focus of our teams each and every day. As a Customer Success Specialist, you are the first point of contact for our individual athletes and teams players. You will have the opportunity to leave the best first impression of their experience with our team, which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations.

RESPONSIBILITIES

• Assist clients with questions about the overall platform by telephone,email &live chat

• Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating
• Continuously working to troubleshoot queries
• Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
• Support individual reservations within team blocks
• Monitor hotel compliance with rooming lists
• Completing, tracking and reporting support tickets through CRM system
• Data input

QUALIFICATIONS

• Must live in Canada to be eligible for this role.
• Ability to multitask and be agile in a fast-paced environment
• Ability to quickly identify and assess customer's needs to achieve satisfaction
• Accepts and welcomes new challenges
• Accountable for being a team member and contributing to goals
• Friendly, professional and confident nature both on the phone and through email communications
• Strong problem solving skills and ability to collaborate with others
• Ability to gauge your client and adjust your approach
• Organized approach to completing your work to ensure clients and hotel relationships are strengthened
• Detail oriented and precise team player who enjoys working with others
• CRM experience
• A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
• Minimum of 1 year experience in tech support or customer service role
• Previous experience in hotel management or sales would be considered an asset
• Travel Industry Council of Ontario (TICO) certification is preferred. Applicants who do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.

EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.

We thank all candidates who apply, Only those selected for screening and an interview will be contacted.

Job Description

Salary:

ABOUT EVENTCONNECT

At EventConnect, weve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.

EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation,intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

EVENTCONNECT OFFERS

• Competitive salary and benefits
• Casual but energetic work environment made for todays workers
• Performance-driven culture
• Growth opportunities
• IT equipment provided
• A culture of teamwork, celebrations of success, social gatherings and goal-oriented work

ABOUT THE ROLE

At EventConnect, our clients are the focus of our teams each and every day. As a Customer Success Specialist, you are the first point of contact for our individual athletes and teams players. You will have the opportunity to leave the best first impression of their experience with our team, which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations.

RESPONSIBILITIES

• Assist clients with questions about the overall platform by telephone,email &live chat

• Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating
• Continuously working to troubleshoot queries
• Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
• Support individual reservations within team blocks
• Monitor hotel compliance with rooming lists
• Completing, tracking and reporting support tickets through CRM system
• Data input

QUALIFICATIONS

• Ability to multitask and be agile in a fast-paced environment
• Ability to quickly identify and assess customers' needs to achieve satisfaction
• Accepts and welcomes new challenges
• Accountable for being a team member and contributing to goals
• Friendly, professional and confident nature both on the phone and through email communications
• Strong problem solving skills and ability to collaborate with others
• Ability to gauge your client and adjust your approach
• Organized approach to completing your work to ensure clients and hotel relationships are strengthened
• Detail oriented and precise team player who enjoys working with others
• CRM experience
• A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
• Minimum of 1 year experience in tech support or customer service role
• Previous experience in hotel management or sales would be considered an asset
• Travel Industry Council of Ontario (TICO) certification is preferred. Applicants who do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.

EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.

We thank all candidates who apply. Only those selected for screening and an interview will be contacted.