225 Csm jobs in Canada

Due to the high growth and traction of its new solution (WeActis), Mondata is looking for a dynamic and bilingual (English and French) Customer Success Manager to join our team. This exciting opportunity involves working closely with our enterprise clients to ensure their long-term success with WeActis, our integrated cybersecurity solution for Microsoft Teams. The ideal candidate will be highly autonomous, with a proven track record of building processes and establishing best practices for customer success. This role requires a people-person who can influence clients for renewals and upsells while aligning the internal team and providing feedback to the product team to continuously improve our solution.

As a Customer Success Manager, you’ll play a key role in aligning our solutions with the strategic goals of our clients. Your mission will be to enhance one-to-many client engagement, increase product adoption, and improve satisfaction, all while building long-lasting, productive relationships. You will collaborate cross-department with sales and product teams to ensure alignment on customer needs and drive continuous product improvements.

Roles & Responsibilities

• Establish and document customer success processes, workflows, and best practices for onboarding, adoption, renewal, and upsell, while building the CSM role at Mondata.

• Own the business relationship with enterprise clients, ensuring they achieve their goals and derive full value from WeActis.

• Lead client onboarding, including kick-off meetings, internal coordination, and tailored training to drive product adoption and success.

• Proactively engage clients to maintain satisfaction, drive renewals, and uncover upsell opportunities by aligning WeActis with customer needs.

• Analyze customer data and key success metrics to identify trends and deliver actionable insights for improving customer experience, adoption, and retention.

• Collaborate with sales (AEs and sales engineers), technical account managers (TAM), and product teams to ensure a seamless customer experience.

• Collect client feedback and provide strategic recommendations to the product team to guide the WeActis roadmap and feature enhancements.

• Build and nurture strong relationships with key stakeholders within client organizations, positioning yourself as a trusted advisor for their cybersecurity needs.

• Continuously refine and improve customer success processes to ensure an efficient and impactful customer journey.

Company Description:

Here’s your chance to join the passionate team at Mondata. Constantly growing since 2018, we are a young yet seasoned cybersecurity company. We are developing the cloud-based cybersecurity platform WeActis to help businesses of all sizes build the best defense against cyber threats. With Mondata and our WeActis platform, organizations can trust in their cybersecurity. With us, it’s simpler, more accessible, more inclusive—and most importantly, it delivers results!

Our Mission:

To provide organizations and their employees with the best defense against cyberattacks.

Our DNA:

Fun | Commitment | Performance | Communication | Innovation | Caring

If our DNA aligns with your values—if you’re someone who stands out in your field and wants to be part of a young, innovative team—send us your detailed profile.
Mondata will listen to you, support you in your career journey, and offer a range of benefits, including:

• Exciting projects at the forefront of technology

• Competitive market-based compensation

• Flexible 35-hour workweek

• Group insurance plan

• Telemedicine services

• Employer-contributed retirement plan

• Remote work

• “Lunch & Learn” sessions

If, like us, you enjoy:

• Working in a motivating and relaxed atmosphere

• Taking on significant responsibilities and having the chance to innovate

• Learning and growing while working with cutting-edge technologies

• Making a real impact and having your voice heard

• The prospect of unlimited career growth

• Seeing the results of your work

Join the journey of an "experienced" startup and treat yourself to a truly exciting career opportunity!

Your Profile  

• Proven experience as a Customer Success Manager (CSM) in B2B, enterprise client management, ideally within the SaaS or cybersecurity space. 

• Strong experience building and structuring customer success roles, processes, and documentation from the ground up. 

• Ability to influence clients for renewals and upsell opportunities, with a focus on long-term business value. 

• Highly autonomous, driven, and capable of thriving in a fast-paced, dynamic environment. 

• Strong communication and relationship-building skills, capable of engaging and aligning cross-functional teams. 

• Comfort working with internal teams, including sales, technical account managers, and product teams, to ensure alignment on customer needs and product development. 

• Fluent in both English and French, with the ability to manage relationships at multiple levels within client organizations (operations to strategic). 

You’ll stand out if  

• 7+ years of experience in a similar customer success management role. 

• Experience in cybersecurity and/or B2B SaaS. 

• Experience with CRM tools (preferably HubSpot) and Customer Success Platform (e.g. ChurnZero). 

• Combined customer success management and sales experience, especially in B2B SaaS, and project management experience will set you apart. 

• Familiarity with the Microsoft 365 environments, and/or experience working at Microsoft. 

Due to the high growth and traction of its new solution (WeActis), Mondata is looking for a dynamic and bilingual (English and French) Customer Success Manager to join our team. This exciting opportunity involves working closely with our enterprise clients to ensure their long-term success with WeActis, our integrated cybersecurity solution for Microsoft Teams. The ideal candidate will be highly autonomous, with a proven track record of building processes and establishing best practices for customer success. This role requires a people-person who can influence clients for renewals and upsells while aligning the internal team and providing feedback to the product team to continuously improve our solution.

As a Customer Success Manager, you’ll play a key role in aligning our solutions with the strategic goals of our clients. Your mission will be to enhance one-to-many client engagement, increase product adoption, and improve satisfaction, all while building long-lasting, productive relationships. You will collaborate cross-department with sales and product teams to ensure alignment on customer needs and drive continuous product improvements.

Roles & Responsibilities

• Establish and document customer success processes, workflows, and best practices for onboarding, adoption, renewal, and upsell, while building the CSM role at Mondata.

• Own the business relationship with enterprise clients, ensuring they achieve their goals and derive full value from WeActis.

• Lead client onboarding, including kick-off meetings, internal coordination, and tailored training to drive product adoption and success.

• Proactively engage clients to maintain satisfaction, drive renewals, and uncover upsell opportunities by aligning WeActis with customer needs.

• Analyze customer data and key success metrics to identify trends and deliver actionable insights for improving customer experience, adoption, and retention.

• Collaborate with sales (AEs and sales engineers), technical account managers (TAM), and product teams to ensure a seamless customer experience.

• Collect client feedback and provide strategic recommendations to the product team to guide the WeActis roadmap and feature enhancements.

• Build and nurture strong relationships with key stakeholders within client organizations, positioning yourself as a trusted advisor for their cybersecurity needs.

• Continuously refine and improve customer success processes to ensure an efficient and impactful customer journey.

Company Description:

Here’s your chance to join the passionate team at Mondata. Constantly growing since 2018, we are a young yet seasoned cybersecurity company. We are developing the cloud-based cybersecurity platform WeActis to help businesses of all sizes build the best defense against cyber threats. With Mondata and our WeActis platform, organizations can trust in their cybersecurity. With us, it’s simpler, more accessible, more inclusive—and most importantly, it delivers results!

Our Mission:

To provide organizations and their employees with the best defense against cyberattacks.

Our DNA:

Fun | Commitment | Performance | Communication | Innovation | Caring

If our DNA aligns with your values—if you’re someone who stands out in your field and wants to be part of a young, innovative team—send us your detailed profile.
Mondata will listen to you, support you in your career journey, and offer a range of benefits, including:

• Exciting projects at the forefront of technology

• Competitive market-based compensation

• Flexible 35-hour workweek

• Group insurance plan

• Telemedicine services

• Employer-contributed retirement plan

• Remote work

• “Lunch & Learn” sessions

If, like us, you enjoy:

• Working in a motivating and relaxed atmosphere

• Taking on significant responsibilities and having the chance to innovate

• Learning and growing while working with cutting-edge technologies

• Making a real impact and having your voice heard

• The prospect of unlimited career growth

• Seeing the results of your work

Join the journey of an "experienced" startup and treat yourself to a truly exciting career opportunity!

Your Profile  

• Proven experience as a Customer Success Manager (CSM) in B2B, enterprise client management, ideally within the SaaS or cybersecurity space. 

• Strong experience building and structuring customer success roles, processes, and documentation from the ground up. 

• Ability to influence clients for renewals and upsell opportunities, with a focus on long-term business value. 

• Highly autonomous, driven, and capable of thriving in a fast-paced, dynamic environment. 

• Strong communication and relationship-building skills, capable of engaging and aligning cross-functional teams. 

• Comfort working with internal teams, including sales, technical account managers, and product teams, to ensure alignment on customer needs and product development. 

• Fluent in both English and French, with the ability to manage relationships at multiple levels within client organizations (operations to strategic). 

You’ll stand out if  

• 7+ years of experience in a similar customer success management role. 

• Experience in cybersecurity and/or B2B SaaS. 

• Experience with CRM tools (preferably HubSpot) and Customer Success Platform (e.g. ChurnZero). 

• Combined customer success management and sales experience, especially in B2B SaaS, and project management experience will set you apart. 

• Familiarity with the Microsoft 365 environments, and/or experience working at Microsoft. 

Job Description

We are hiring a Manager, Product Strategy and Customer Engagement on a one-year contract, to help shape and drive key initiatives across our clean energy and electrification portfolio. This role will play a critical part in advancing our growth strategy and refining our customer segmentation approach.

The role will span a wide range of solution types, including software platforms, infrastructure programs, advisory services, and regulatory products such as Clean Fuel Regulation credit management. This is a hands-on, execution-focused role ideal for someone who thrives at the intersection of planning, research, and operational delivery.

Key Responsibilities

New Product Development

• Support market research, user needs assessments, and competitive analysis to inform product development and lifecycle planning.

• Assist in drafting product documentation, internal communications, and training materials to support product rollout.

• Help compile business case inputs for new products or enhancements, including value proposition details and preliminary financial analysis.

• Assist in coordinating feedback and contributions from cross-functional teams, including product, engineering, operations, regulatory and commercial groups.  

Strategic Initiatives Development

• Assist in vendor and solution evaluations—identifying, analyzing, and comparing potential partners or platforms (e.g., software, infrastructure, technology vendors).

• Support the development and implementation of high-impact strategic initiatives, such as internal process improvements, new market entry plans, or cross-functional transformation projects.

• Gather internal and external stakeholder insights to shape initiative design and execution strategies.

Execution of Electrification Roadmaps and Strategic Studies

• Coordinate and execute various electrification roadmaps and strategic studies

• Prepare scopes of work with clear deliverables, timelines and outcomes

• Collaborate with clients to collect operational data and deliver valuable operational insights

• Attend client meetings to discuss the progress and present the results  

Clean Fuel Regulation & Credit Program Management

• Support the administration of clean fuel credit programs, including documentation, compliance tracking and forecasting.

Qualifications

• Bachelor’s degree in business, Engineering, Environmental Science or a related field.

• 5+ years of experience managing and executing product strategy in the areas of fleet electrification, energy policy, sustainability, or related fields.

• Experience working in or with the clean energy, electrification, or transportation sectors is preferred

• Strong research, analytical, data management and organizational skills.

• Proficiency in tools like Excel, PowerPoint, and data visualization platforms.

• Demonstrated experience in establishing and growing customer relationships

• Comfortable working in a fast-paced, cross-functional environment.

While all qualified candidates are invited to apply, we particularly welcome applications from women, persons with disabilities, First Nations, Métis and Inuit peoples, members of visible minorities, and 2SLGBTQ+ persons.

PowerON will accommodate candidates under the AODA legislation in all aspects of the hiring process. Please notify us if accommodation is required.

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to peoples homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the makingand our story is still unfolding.

Were here for it. We think you should be too. Were looking for a driven professional with an inclusive mindset to join our team as an Assistant Store Leader - Customer Experience & Outreach.

Determined and motivating, Assistant Store Leader - Customer Experience & Outreach empower the sales team to deliver the exceptional customer experience that we're known for. You're a natural leader, engaging and inspiring. You're well connected to the pulse of the sales floor and see the big picture, working to create a consistent image and optimistic mood in the store. As an Assistant Store Leader - Customer Experience & Outreach, you own customer resolution. Always in the customer's corner, you're empowered to make timely decisions to accommodate their needs and address their concerns. A mentor, educator and coach, you develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day.

A day in the life as an Assistant Store Leader.

• In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.
• Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD).
• Collaborate with Store Leader and other functional Assistant Store Leaders during new season planning and execution
• Analyze results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.
• Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.
• Stay up to date on all store initiatives and communications that are received, sharing with associates when appropriate.

What you'll bring to the table.

• Your sense of personal style with a discerning eye and passion for design and home furnishings
• Strong communication, interpersonal, and problem solving skills
• Strong delegation skills in support of execution and driving results
• Proven ability to build a culture focused on success and teamwork

Wed love to hear from you if you have

• 2+ years customer service or retail leadership experience
• High school diploma/GED or equivalent, Associate degree or equivalent preferred

• Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends

Job Description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to  goeasy ! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as  Waterstone Canada’s Most Admired Corporate Cultures ,  Canada’s Top Growing Companies , and the  TSX30 , highlighting us as one of  the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women , and having one of the Most Trusted Executive Teams , and included on TIME Magazine’s 2025 list of Canada’s Best Companies .  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome ,  easyfinancial , and  LendCare .

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

Role Overview

Type: 18 Month Contract

Are you a strategic, data-driven digital product leader ready to transform the way customers engage with financial services? We are looking for a Senior Product Manager, Customer Engagement Platforms to lead the vision, roadmap, and execution of our mobile apps and customer portal. This 18-month contract role is a chance to deliver frictionless, impactful digital experiences that drive customer satisfaction, operational efficiency, and business growth across our brands.

Own & Lead the Digital Product Vision

• Define and evolve the strategic roadmap for our mobile app (goeasy Connect ) and web-based customer portals.
• Build a data-informed product vision that balances short-term delivery with long-term innovation.
• Act as the product owner for key digital platforms, ensuring alignment with both customer needs and business priorities.

Deliver Best-in-Class Customer Experiences

• Champion a mobile-first, customer-first mindset in all product decisions.
• Design seamless, intuitive user journeys for loan applications, payments, account management, and self-service features.
• Lead UI/UX standards across platforms, ensuring accessibility and usability best practices.
• Optimize conversion, engagement, and satisfaction through continuous improvements and experimentation.

Drive Cross-Functional Execution

• Collaborate with technology, marketing, operations, analytics, and third-party vendors to bring your product vision to life.
• Manage and prioritize product backlogs, define user stories, and lead Agile ceremonies.
• Partner with QA/UAT teams to validate functionality, ensuring smooth and high-quality launches.

Be the Voice of the Customer & Market

• Use research, data, and usability testing to uncover pain points and prioritize enhancements.
• Translate customer insights into actionable requirements and features.
• Stay ahead of digital and fintech trends, ensuring our platforms remain competitive and innovative.

• 5–7 years of experience in digital product management or ownership, ideally in fintech, financial services, or eCommerce .
• Proven success launching and optimizing mobile apps and web portals with measurable business impact.
• Strong command of product management frameworks (Agile, Scrum), backlog management, and delivery processes.
• Data-driven mindset with hands-on experience using product analytics tools (GA, Mixpanel, Amplitude, etc.).
• Deep knowledge of UX best practices, mobile-first design, and digital experimentation (A/B testing, usability studies).
• Ability to synthesize complex technical, business, and customer requirements into clear roadmaps.
• Experience managing agencies or vendors, especially digital design and development teams.
• Technical literacy in web/mobile platforms, API integrations, design systems, and SEO best practices.
• Collaborative and entrepreneurial spirit; thrives in fast-paced, dynamic environments where ownership and impact are key.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week , from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Diversity, Inclusion, and Equal Opportunity Employment :

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above. 

Job Description

ABOUT TRIBUTE TECHNOLOGY:

At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users, whether that is a family, a funeral home, or an online publisher. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, and Ukraine.

ABOUT YOU:

Tribute Technology seeks a Manager of Account Management who excels in cultivating outstanding customer relationships and possesses a unique combination of passion, experience, people-centered leadership, and a proven history of steering organizational change.
As a player / coach, the Manager of Account Management will lead and mentor a team of account management professionals, as well as ensure customer satisfaction, retention, and revenue growth through effective relationship management for their accounts.

KEY RESPONSIBILITIES:

• Drive customer retention and expansion by leading team of Account Managers
• Lead and inspire a team of Account Managers, providing ongoing enablement, coaching, and development, including sharing and shaping Customer Success process, best practices, and strategies
• Cultivate and maintain strong relationships with key stakeholders at customer organizations, understanding their business goals and challenges
• Act as trusted advisor to customers, ensuring they realize the full value of our platform and proactively addressing their evolving needs
• Collaborate with the sales team to identify cross-sell opportunities
• Develop and implement strategies to improve customer retention and reduce churn, directly impacting revenue growth
• Monitor customer engagement and health metrics to proactively mitigate risk and deliver tailored success plans
• Measure and report on key KPIs, including customer satisfaction, retention rates, and revenue impact
• Cross-collaborate with internal teams to advocate for the voice of the customer
• Partner closely with sales, product, and services teams to advance Tribute’s mission and approach to customer engagement
• Regularly monitor account health and user adoption across a large portfolio of accounts, and report on key performance indicators to Commercial team leadership

QUALIFICATIONS AND EXPERIENCE:

• 5+ years of experience in Customer Success or Account Management Enterprise SaaS
• Proven track record of exceeding retention and expansion quotas
• Proven ability to manage large (several thousand) logo portfolio
• Experience leading a CS or Account Management team in a digital-led or scaled engagement model
• Proven ability to coach and manage CS/Account Management professionals, especially in structured, playbook-driven environments with dynamic customer engagement.
• Commercially aware, with the ability to coach Account Managers on how to identify value stories, spot expansion signals, and partner effectively with AEs.
• Operationally observant, with a strong eye for inefficiencies, friction, or process breakdowns — and a collaborative mindset for surfacing improvements that can inform broader systems thinking.
• Highly self-motivated and accountable - you take ownership of your team’s results and raise the bar on what great looks like.
• Analytical and outcome-oriented, with a track record of using performance data to drive individual and team-level improvements.
• Exceptional communication, presentation, and negotiation skills, with executive presence
• Bachelor’s degree in a relevant field required; advanced degree or MBA is a plus

WHAT WE OFFER YOU:

• Competitive salary
• Great benefits package (401k Match, Cigna for health, vision, dental, PTO, Paid Holidays. . .)
• An outstanding collaborative work environment
• Fully Remote in North America

#LI-remote

WORK ENVIRONMENT / PHYSICAL DEMANDS:

Psychological conditions:

• Contact with clients on a regular basis, multiple priorities and deadlines, pressure of sales targets

We are committed to maintaining inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted in relation to this or any other job opportunity or testing, please advise a representative in a timely manner of the accommodation measures which are required in order to enable you to be assessed in a fair and equitable manner. All information received relating to accommodation measures will remain confidential. Please note that we will not automatically consult accommodation requests from prior selection processes.

We are not sponsoring visas at this time.

Job Description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy ! At goeasy , our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures , Canada’s Top Growing Companies , and the TSX30 , highlighting us as one of the top performers on the TSX . We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work®. These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome , easyfinancial , and LendCare . If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

Role Overview:

At goeasy, we're on the lookout for a visionary leader to revolutionize our customer experience. As Vice President, Customer Management & Engagement (Digital Products) , you’ll drive the strategy for the entire customer journey, from lifecycle management to digital product development and customer experience. Your focus will be on building customer loyalty, driving satisfaction, and fueling sustainable growth through innovative solutions and actionable insights.

Leading dynamic teams across digital engagement platforms (mobile app, online tools) and customer lifecycle strategy, you'll oversee key CX initiatives such as Voice of Customer, NPS, and sentiment analysis. You'll also lead the development of a powerful customer segmentation strategy, delivering personalized, impactful experiences that make a real difference for our customers and the business.

In this senior leadership position, you will directly influence how millions of Canadians interact with the goeasy brand, turning every touchpoint into an opportunity for meaningful connection and lasting value.

Customer Lifecycle & Engagement Strategy

• Lead enterprise strategy to deepen customer relationships throughout the lifecycle
• Develop and scale customer segmentation and lifecycle strategies
• Integrate segmentation and LTV frameworks into marketing, product, and personalization
• Optimize journeys across onboarding, activation, engagement, and retention
• Drive engagement KPIs including adoption, usage, cross-sell, churn reduction, and loyalty

Digital Product Ownership

• Own strategy, roadmap, and performance for digital products (mobile app, online account tools)
• Deliver intuitive, high-impact digital experiences that support customer self-service and satisfaction
• Use analytics and VOC insights to drive continuous product enhancement and business growth

Customer Experience & Satisfaction

• Lead CX strategy across all customer channels
• Oversee CSAT, NPS, and VOC programs to capture and apply customer feedback
• Partner cross-functionally to embed insights into product design and service delivery

Portfolio Growth & Customer-Centric Strategy

• Drive usage, retention, and LTV through personalized, data-driven engagement
• Use segmentation and predictive analytics to align customer needs with business goals
• Ensure compliance and alignment with risk and financial frameworks

Leadership & Collaboration

• Lead cross-functional teams across lifecycle, CX, analytics, and digital product
• Influence enterprise strategy and customer investment decisions
• Foster a culture of innovation, accountability, and customer empathy

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred
• 12+ years in customer management, digital product, lifecycle marketing, or transformation (preferably in financial services or consumer tech.
• Deep expertise in establishing measurement frameworks used to measure existing customer profitability; customer lifetime value (LTV)
• Deep expertise in digital product management including mobile app proficiency
• Proven track record of improving customer metrics and turning insights into strategic action.
• Strong leadership presence, communication skills, and ability to influence
• Highly data-driven with experience using analytics to drive change and optimize performance.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

#LI-RU1

Job Description

Account Management/Sales Representative

Les Laboratoires Vaporus Inc. - Saint-Laurent, QC

Job Description

Les Laboratoires Vaporus Inc. is a vaping product manufacturer and distribution company looking for a dynamic, creative, motivated and goal-orientated person to help us with our sales initiatives.

Duties/Responsibilities:

• Cold calls/Prospects for new business development (B2B
• Autonomous Lead Generation
  
• Identify new sales opportunities by using up-selling and cross-selling techniques
• Manage and solve conflicts/concerns with clients
• Prepare, deliver, and follow up on proposals
• Entering orders
• Promote awareness of new products
• Meet and exceed sales goals
• Maintain sales database

Desired Skills & Experience:

• Excellent command of French and English, verbal and written
• Experience in a business-to-business sales position
  
• Driven and able to work autonomously
• Attentive to details, tight organizational and time management skills
• Confident and persuasive
• Proficient with MS Office
• Willing to travel

Perks and Benefits:

* 50 000 - 75 000$ + commission

* Free Parking

Job Type: Full-time

Required education:

• High school or equivalent