5,204 Csp jobs in Canada

Job Description

Client-serving programs at the Dragonfly Centre are facilitated by a multi-disciplinary team to provide prevention, assessment, referral, counselling, crisis support, and follow-up services to individuals and family members affected by sexual assault/abuse.

The Client Support & Crisis Practitioner works within this team supporting the daily operations of Client Service programs and responding to urgent client needs. This position is based out of the Bonnyville office.

PRIMARY RESPONSIBILITIES:

• Support the daily operation of Client Service programs.
• Respond to client walk-ins and crisis calls at the Bonnyville Office.
• Monitor and respond to requests on the crisis chat platform.
• Ensure appropriate coverage for crisis response when required.
• Provide individual support for clients including care-calls, pre-counselling stabilization, system navigation, transition planning, post-counselling maintenance and supportive counselling.
• Primary and co-facilitation of waitlist groups, family/caregiver support workshops.
• Support clients and families towards self-efficacy and personal wellness by providing information on the impact of trauma, affirming their resilience and promoting thoughtful informed decision-making.
• Providing appropriate community resources, referral options, and soft transfers to other human service providers.
• Maintain appropriate documentation and record keeping within Client Management System (CaseWorks).
• Assist with special projects and other duties as assigned by the supervisor.

QUALIFICATIONS:

• Post-secondary degree in Human Services field required; equivalent combination of education and experience may be considered.
• Previous counselling experience in sexual assault preferred.
• Minimum 2-5 years experience in the field of counselling, mental health, or social services.
• Demonstrate ability in written and oral communication.
• Valid driver’s license and reliable transportation.
• Proficient in MS Office, (Outlook, Word, Excel) and case management database.
• Detail-oriented and well organized.
• An understanding of women’s issues, social justice advocacy, diversity and anti-oppressive practice an asset.

WHAT DCSC OFFERS:

• Competitive salary.
• Full health benefits.
• RRSP program.
• Generous paid vacation time.
• Strong focus on staff wellness and work-life balance.
• Professional development opportunities.

Recruitment Supported by Lakeland HR Solutions.

Job Description

We help our clients to recognize business diversification opportunities and execute the right solution for them. We work with some of the nation’s largest communication clients to help maintain and expand their customer base. We act as the middleman between our clients and their customers, focusing on creating personalized, lasting relationships. Through these interactions, we are able to educate customers on products and services that may be a fit for their lifestyle while spreading brand awareness for our clients.

We would not be where we are today without our client management team, they are hands down the lifeline of our company. We have just opened up a spot on our team for an Entry Level Client Support Specialist . This individual will be trained from the ground up by our leadership core and be provided with the opportunity to grow within the ranks into higher roles of leadership and management.

Responsibilities of the Entry Level Client Support Specialist Will Include:

• Becoming an expert on all client product and service knowledge to be able to answer all customer questions
• Mastering the full sales cycle in order to complete sales orders for specific customers
• Establishing continued communication with customers so they may stay informed on any product or service orders
• Working with other members of the Sales & Marketing team to share tips to be able to learn from one another and improve as a team
• Attending daily team meetings where goals are discussed and standards are set
• Receiving ongoing training that focuses on leadership development

We Are Looking for Our Entry Level Client Support Specialist To:

• Be self-driven and open to learning all aspects of our business
• Be a people person and able to work both independently and as part of a team
• Have excellent communication skills and be comfortable conducting presentations to select client customers
• Bring a positive, upbeat, team-oriented attitude on a daily basis
• Be able to carry themselves in a professional manner when working with the team and customers

Job Description

Description de l'entreprise

Spécialiste de l'Expérience Client & Support

Nous recherchons un professionnel dynamique et centré sur le client pour rejoindre notre département Service à Domicile (revêtements de fenêtres sur mesure). Ce rôle hybride implique de soutenir les clients tout au long du processus prévente en préqualifiant les prospects et en répondant aux demandes, ainsi que de fournir un support après-vente pour garantir une satisfaction client complète. Le candidat idéal sera à l'aise à la fois sur le terrain des ventes et dans un environnement de bureau, alliant d'excellentes compétences en service client à de solides capacités organisationnelles.

Support Prévente :

• Préqualifier les prospects en comprenant leurs besoins et en déterminant les solutions appropriées.
• Répondre aux demandes des clients par téléphone, e-mail et en personne, en fournissant des informations détaillées sur les produits et des conseils.
• Planifier et coordonner les consultations à domicile pour les clients potentiels.
• Maintenir des enregistrements précis des interactions avec les clients et des prospects dans le système CRM.

Support Après-Vente :

• Fournir un suivi aux clients pour garantir leur satisfaction avec les produits et services.
• Traiter et résoudre tout problème ou préoccupation après-achat, en coordonnant avec les départements concernés si nécessaire.
• Aider les clients avec l'installation des produits et répondre à leurs questions sur l'utilisation.
• Effectuer des enquêtes de satisfaction client pour recueillir des commentaires et améliorer la qualité du service.

Service Client :

• Offrir un service client exceptionnel en comprenant et en répondant aux besoins des clients de manière prompte et efficace.
• Collaborer avec l'équipe de vente pour assurer une expérience client transparente.
• Rester informé sur les connaissances produites et les tendances de l'industrie pour fournir une assistance informée aux clients.

• Diplôme d'études secondaires ou équivalent ; un diplôme universitaire est un plus.
• Expérience avérée dans un rôle de service client ou de support commercial.
• Excellentes compétences en communication et en relations interpersonnelles.
• Capacité à gérer plusieurs tâches et à gérer efficacement son temps dans un environnement de travail hybride.
• Maîtrise des systèmes CRM et de la suite Microsoft Office.
• Solides compétences en résolution de problèmes et souci du détail.
• Flexibilité pour travailler à la fois sur le terrain des ventes et dans un environnement de bureau selon les besoins.

Job Description

Do you like to win? Do you want a career in an industry that is essential and stable? Keep reading!

We are looking for a dynamic and resourceful Customer Relations Representative to help perform a variety of tasks within our Insurance Agency. They will be assisting clients and making a difference, by performing various service-related tasks, to ensure our customers are in the right spot. A successful Customer Relations Representative will need to be flexible, well-organized and eager to learn, as well as work with a winning team to achieve Agency goals and objectives. We are looking for top prospects who will help to ensure clients are receiving the elevated level of service this Agency is known for.

Main Responsibilities

• Assists clients by applying changes, updates, substitutions, etc. to the policy contract; paying attention to details and taking care to meet the client's needs effectively, while advising and educating in order to ensure the client's complete satisfaction and retention.
• Establish customer relationships and follow up with customers, as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options and ensure clients have access to other team members, for discussions about additional offerings to meet their own unique needs.
• Relying on technical resources and Corporate support to ensure client questions are answered accurately and in a timely manner.

• Appropriate insurance licenses, i.e. OTL, LLQP as required.
• Professionalism, integrity and unwavering attention to detail.
• Ability to multitask.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Resourceful and responsible team member.
• Strong organizational and prioritization abilities.
• Customer service experience required.
• Second language is a plus.

Flexible work from home options available.

Job Description

Description

Primary owner of a group of customers driving best practices and innovation to create more value for the business. The goal is to increase customer satisfaction, retention and adoption of key product and service features within a particular market segment. 

• Proactively anticipate customer needs and identify any potential opportunities or issues, lost sales. Create recommendations and facilitate actions accordingly.
• Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support. 
• Communicate frequently with customers on updates, information, concerns, and suggestions. 
• Identify potential upsell, new product, substitution, or replacement opportunities. slow moving products as well as obsolete/excess inventory in an effort to create a value strategy specific to the opportunity.
• Manage deliverables specific to meeting the team’s strategic objectives
• Communicate & coordinate with internal departments (Product Managers/Sales Team).
• Complete forms, applications and/or customer requests.
• Performs other related duties as required or assigned.

• Must be able to read, write and speak English, bilingual in French and English would be preferred
• Dependable; Displays Initiative, Self-Motivated
• Results & Goal Oriented
• Customer growth oriented
• Effective Communication skills – written & verbal, internal & external customers
• Strong Problem analysis and problem-solving skills, innovative
• Professional in all manners.
• High-level attention to detail, high level accuracy; reliable results
• High School diploma (required) 
• One to two years of relevant experience or training in customer service or office experience (required)

Job Description

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

• Responsible for the supervision of the Customer Relations employees in a shift work environment.
• Ensures a strong presence on the gaming floor to deliver exceptional customer service.
• Ensures compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.
• Responsible for fostering a safe and efficient work environment, while maintaining an open door policy.
• Accountable for staff, assisting with hiring, training, evaluations, recognition and development.
• Involved in planning and executing site promotions with the Customer Relations Manager and your strong organizational skills will allow for balancing multiple responsibilities in operational demands and employee engagement.
• Other duties as required.
• Lives the brand

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• A post-secondary diploma in Marketing or a Business related discipline
• A minimum of two (2) years of special events coordinator and/or public relations experience
• A minimum of one (1) year of supervisory experience in the service industry
• Working knowledge of computer application packages, such as MS Office
• The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

SKILLS

• Strong leadership, organizational, interpersonal, analytical, verbal and written communication skills
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

PHYSICAL DEMANDS

• The working conditions are those typically found in an indoor, climate controlled office environment. Will be exposed to casino related factors including but not limited to excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the Casino and/or Hotel areas.

• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Physical Demands:

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions:

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Job Description

Description

Primary owner of a group of customers driving best practices and innovation to create more value for the business. The goal is to increase customer satisfaction, retention and adoption of key product and service features within a particular market segment. 

• Proactively anticipate customer needs and identify any potential opportunities or issues, lost sales. Create recommendations and facilitate actions accordingly.
• Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support. 
• Communicate frequently with customers on updates, information, concerns, and suggestions. 
• Identify potential upsell, new product, substitution, or replacement opportunities. slow moving products as well as obsolete/excess inventory in an effort to create a value strategy specific to the opportunity.
• Manage deliverables specific to meeting the team’s strategic objectives
• Communicate & coordinate with internal departments (Product Managers/Sales Team).
• Complete forms, applications and/or customer requests.
• Performs other related duties as required or assigned 

• Must be able to read, write and speak English, bilingual in French and English would be preferred
• Dependable; Displays Initiative, Self-Motivated
• Results & Goal Oriented
• Customer growth oriented
• Effective Communication skills – written & verbal, internal & external customers
• Strong Problem analysis and problem-solving skills, innovative
• Professional in all manners.
• High-level attention to detail, high level accuracy; reliable results
• High School diploma (required) 
• One to two years of relevant experience or training in customer service or office experience (required)

Job Description

Lauréat du prix du Meilleur Service Client 2023 dans son entité Marine et de l’Innovateur Digital de l’année 2022, APRIL Canada est un courtier grossiste spécialisé dans l’assurance de dommages. Nous distribuons nos solutions à un réseau de 4 000 courtiers partenaires (B2B) grâce à des produits innovants et sur mesure. Nous proposons une large gamme d’assurances pour particuliers et entreprises, avec des produits flexibles, compétitifs et parfaitement adaptés aux besoins spécifiques des assurés.

Faisant partie du groupe APRIL basé en France, APRIL Canada emploie actuellement 100 personnes réparties entre ses bureaux de Brossard et Toronto. Le groupe, présent à l’international avec plus de 2 700 collaborateurs, se distingue par son expertise en gestion des risques complexes, en particulier pour des segments de niche nécessitant un haut niveau de spécialisation. Nous recherchons actuellement un assistant service support et client. Votre mission consistera à effectuer diverses tâches en support aux souscripteurs.

Veuillez noter que le terme masculin est utilisé dans cette description de poste par souci de simplicité et de lisibilité, et il englobe bien entendu les personnes de tous genres.

Ce que nous attendons de toi pour ce poste :

Le candidat appuiera les souscripteurs dans leurs tâches quotidiennes et travaillera aux côtés d'une superbe équipe, soudée et motivée à offrir à nos courtiers un service client hors du commun. Le candidat que nous recherchons se reconnaîtra dans nos valeurs : faire confiance, oser, innover et faire simple. Ce poste est basé à notre siège social de Brossard sur le Boulevard Lapinière et est également facilement accessible en transport en commun.

Tes tâches incluront :

• Effectuer les suivis d’informations manquantes auprès de nos courtiers
• Traiter le flux de documents et les classer dans nos dossiers électroniques
• Assister les souscripteurs avec les avenants, renouvellements et les nouvelles affaires
• Maintenir des relations d’affaires positives avec nos courtiers
• Gérer la boite courriel générale
• Faire le suivi des divers documents administratifs et informations manquantes pour compléter les dossiers avec nos courtiers.

Ce poste est pour toi si tu as :

• Une formation ou expérience professionnelle pertinente au poste
• Une connaissance de Policy Works (un atout)
• Une excellente connaissance de la suite Office (Excel, Outlook, Word)
• Une bonne compréhension de l’anglais, puisque le poste exige de répondre à des appels anglophones et certains courriels pour les clients hors Québec
• Un dynamisme et un très bon esprit d’équipe
• Une très bonne discipline dans l’organisation de ton travail et des échéanciers.

Chez APRIL, nos valeurs se vivent au quotidien ; voici celles qui te permettront de te sentir bien chez nous :

• L’humain est au cœur de toutes nos actions. Nous faisons confiance aux employés.
• L’esprit d’équipe est très important. Nous nous aidons et nous nous respectons. Les forces de l’un comblent les faiblesses de l’autre. Quand l’un d’entre nous gagne, nous gagnons tous.
• L’intrapreneuriat est fortement encouragé. Les postes se définissent en fonction des employés.
• Nous remettons en question les façons de faire pour aller plus loin.
• Nous avons une politique de portes ouvertes : les directeurs sont toujours à l’écoute et la coopération entre équipes est encouragée.

Travailler chez APRIL, c’est « payant » :
• Reconnu comme l’un des meilleurs employeurs dans le secteur de l’assurance par Top Insurance Workplace 2022, nous offrons à nos collaborateurs un grand nombre d’avantages :
• Horaire de travail flexible (35 h par semaine) ainsi que des possibilités de télétravail. Conciliation travail/famille au cœur du modèle de l’entreprise.
• Programme d'avantages sociaux compétitifs, incluant l'assurance collective, programme d’aide aux employés et télémédecine pour les employés et leurs familles.
• Prime d'encouragement à l'épargne (REER collectif, 2,5 % de participation employeur).
• Intéressement (programme de participations aux bénéfices) pour tous les employés dès la première année.
• Offre de formation continue, possibilité de formation payée par l’employeur.
• Équipement au bureau comme à la maison.
• Stationnement gratuit.
• Salaire compétitif.
• 3 semaines de vacances dès la 1ère année ainsi que 5 congés mobiles par année, une journée de bénévolat par année, deux jours offerts pendant les fêtes de Noël, ainsi qu’une journée offerte pour la fête d’anniversaire.

Si l’aventure APRIL te tente, postule sans hésiter auprès des ressources humaines.