239 Customer Care jobs in Richmond Hill
Customer Care Representative
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Job Description
Are you ready to take the first step towards an exciting career in a company committed to your success? Marino’s Automotive Group is looking for a Part-Time Receptionist in Etobicoke!
The Receptionist will be the first point of contact for all incoming customers attending the dealership for an exceptional customer service experience. You will be responsible for coordinating all incoming inquiries over the phone from customers, directing customers to their respective department, and maintaining a high level of organization at the receptionist desk. If you are detail oriented, have a passion for customer service, and an ability to prioritize high volume tasks then this role is for you!
Job Duties:
- Work with customers to understand their needs.
- Confident in their approach with customers.
- Answer and direct phone calls in a prompt and friendly manner.
- Greet and assist customers as they come into the showroom.
- Experience communicating with clients in a professional manner via phone and email.
- Sustains a high attention to detail and a positive attitude in a fast-paced environment.
- Additional duties assigned.
Successful Candidates Possess:
- Experience in a receptionist role is considered an asset.
- 1-2 years of customer service.
- 1 year of administrative experience.
- Automotive experience is considered an asset.
- Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
- Excellent listening skills.
- Ability to problem solve and high attention to detail.
- Loves a fast pace environment.
- Computer skills and understanding of technology.
Why Work for Marino’s Automotive Group:
- A competitive benefits and compensation plan.
- A leadership team that believes personal growth, mentorship, ongoing training and support.
- As a family owned and operated organization servicing the GTA for 50 years, we have a family-like culture, where camaraderie and a sense of belonging make our workplace feel like a second home.
- A culture of inclusivity where every individual's unique perspective is valued and respected.
- We embrace a customer-centric culture, where every decision and action is guided by our commitment to providing exceptional service.
Marino’s Auto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.
We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.
No Agencies Please
Customer Care Specialist
Posted today
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Job Description
WHO WE ARE
We are a local family-owned dispensary that is expanding into Toronto from Maryland, USA. Our retail store is fully licensed to provide cannabis products to customers in Ontario. We are excited to bring our many years of cannabis experience from the USA into Canada! At Herbiculture, we believe that every team member plays a vital role to our success and we rely on each other to foster our growth both professionally and personally. Our team members work in manners that respect each other and hold each other accountable to do the right thing every day. If you want to work in a fast-paced startup company where your ideas will be heard, we’re the company for you! You will be able to make an impact on our operations and be able to grow with the company. We are striving to be a positive addition to our community by providing a friendly and approachable environment for anyone who is interested in our products.
WHAT WE OFFER
- Employee discounts for our products
- Environment where you are treated as a valued team member
- Ability to have your ideas heard and make positive changes in the company
- Recognition of potential and performance
- Competitive pay
- Additional paid personal emergency days off
WHO WE ARE LOOKING FOR
This role is perfect for you if you are passionate and curious about the cannabis industry and products. Other people describe you as friendly and approachable and you would go out of your way to help others. You are a problem solver who listens keenly to what others are saying and interprets their needs accordingly. You enjoy sharing your knowledge and experiences by educating and recommending the best products that fit each customer’s needs. You strive to provide the best customer service that every customer deserves. You are comfortable working in various roles where no two days would be the same and understand that you have to comply with rules and regulations that govern the Company.
WHAT YOU WILL BE DOING
- Warmly greeting and welcoming each guest/customer
- Maintaining a clean, welcoming, and comfortable atmosphere for everyone in the store
- Assisting customers by educating them about different promotions, products, and uses
- Ensuring every customer is aware of our promotions so they can get the best deal for their purchase
- Listening attentively to customers and recommending the appropriate products that fits their needs
- Ensuring that storefront is sufficiently stocked and that products are correctly displayed
- Efficiently operating the POS system, ATM terminals, and cash drawer in order to complete transactions and maintain accurate records
- Fulfilling cannabis orders
- Executing proper opening and closing procedures so that the store is well maintained for optimal operation
- Complying with Herbiculture’s policies, standards, and governing legislations
- Additional responsibilities specific to the client to whom the Customer Care Specialist is assigned may be given
YOUR ABILITIES:
- Able to provide and maintain high standard customer service skills in a fast-paced and busy environment
- Excellent verbal communication, interpersonal, and active listening skills
- Problem solving, negotiating, mediating, and conflict resolution skills
- Ability to multi-task for extended periods of time
- Willingness to work flexible hours, including evenings, weekends, and holidays
- Be detailed oriented
- Basic knowledge of math and computer functions
- Ability to work accurately, quickly, and efficiently
JOB REQUIREMENTS:
- At least 19 years of age according to the Cannabis Act and Regulations of Ontario
- A minimum of 2 years relevant experience in sales and/or customer service
- Ability to achieve a passing score for AGCO-required CannSell training course
- Comfortable with computers and other forms of technology
Preferred
· High school diploma, or equivalent; Bachelor’s degree preferred
Other
· Proficiency in Cantonese or Mandarin an asset
NEXT STEPS
If this sounds like you, then we want you to join us! Apply online with your resume and if we think you’re the person we’re looking for, we’ll reach out to learn more about you.
Herbiculture is dedicated to offer Equal Employment Opportunity. We welcome all applicants and employees equally regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinance.
Bilingual Customer Care Representative
Posted today
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Job Description
Reporting to the Manager, Customer Contact Centre, the Bilingual Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, Global Security & Marketing teams.
The Work
- Deliver exceptional customer service to EQ Bank's prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank's suite of products and offerings
- Field large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank's response and resolution SLAs
- Own the digital-onboarding experience and help customers onboard successfully, resolve issues if any and communicate status to all stakeholders involved in a timely manner
- Strive to resolve customer issues and queries at first contact and escalate issues in accordance to EQ Bank's complaints handling process
- Communicate effectively with customers and propagate EQ Bank's core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationships
- Execute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies and Code of Conduct and Ethics
- Identify, recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product delivery
Shifts :
- Training Period: 6 weeks: 9:00 AM to 5 :00 PM
- After the initial training period, the 4 main shifts are: 8 AM to 4 PM, 12 PM to 8 PM, 2PM-10PM and 4- midnight with a range of staggered start times in between
- Shifts will be assigned as per business needs but will be shared several weeks in advance and set for 1-2 months
- The incumbent should be prepared to work evening shift and also on weekends
Let's Talk About You
- 1-3 years of call center and/or customer service experience is required for this role
- Post-secondary degree or certification in related field of study is desirable such as hospitality or finance
- Previous banking experience is considered an asset
- Strong ability to adapt to change
- Demonstrated ability to own an issue and drive to resolution
- Demonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oral
- Excellent verbal and written communication skills
- Excellent problem-solving skills and ability to work in a fast-paced environment
- Experience working with a high degree of autonomy and self-direction
- Ability to understand and use different software (CRM, Microsoft Office Suite)
- Ability to communicate in French and English is essential (truly bi-lingual both conversationally and in written channels like live chat)
Training Associate, Customer Care
Posted today
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Job Description
Join a Challenger
Being a traditional bank just isn't our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.
How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you're passionate about redefining the future of banking—while having fun—this could be your next big opportunity.
Our company continues to grow, and today we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform ) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.
Purpose of the Job
The Training Associate plays a key role in supporting the delivery, design and coordination of training programs for new and existing Customer Care team members. This includes onboarding sessions, upskilling sessions, and new system and/or process training. The training associate's role will be assessing learner progress as well as maintaining accurate and engaging training materials. The training associate will ensure learners are supported throughout their training journey and they will contribute to a positive and well-managed learning experience.
Let's talk about the role- Assist in delivering new hire, upskill, and systems training sessions, both virtually and in person as needed.
- Apply adult learning principles to facilitate effective training in remote environments with large classroom sizes.
- Maintain class control and engagement throughout sessions.
- Tracks learner's progress to set learning objectives
- Help maintain and update training materials to reflect current processes and policies.
- Create and format training content such as PowerPoint presentations, guides, and job aids.
- Support virtual classroom facilitation and help address basic performance or engagement issues.
- Track quiz scores and feedback and help identify learning gaps.
- Share observations and trends with the Learning & Content Manager for follow-up.
- Conduct post-training surveys and assist in evaluating training effectiveness.
- Coordinate logistics such as scheduling sessions, booking rooms, and preparing materials.
- Communicate training updates and reminders to staff.
- Collaborate with subject-matter experts to ensure training content is accurate and relevant.
- 1–2 years of experience supporting or delivering training to adult learners, preferably in remote or customer care settings.
- Demonstrated ability to manage large virtual classrooms and maintain learner engagement.
- Experience providing feedback and coaching in a supportive environment.
- Familiarity with instructional tools and basic content creation.
- Working knowledge of DBCC SOPs, systems, policies, and promotions.
- Proficiency in Microsoft Suite Programs, such as Word, PowerPoint, and Excel.
- Strong organizational and communication skills.
- Ability to manage multiple tasks and adapt to different learning styles.
- Team-oriented mindset with a focus on supporting performance and identifying gaps.
- Strong interest in pursuing, or currently working toward, a certification in Adult Education or Adult Learning & Development.
- Flexibility to work various shifts as needed.
What we offer (For full-time permanent roles)
uD83DuDCB0 Competitive discretionary bonus
Market leading RRSP match program
uD83EuDE7A Medical, dental, vision, life, and disability benefits
uD83DuDCDD Employee Share Purchase Plan
uD83DuDC76uD83CuDFFD Maternity/Parental top-up while you care for your little one
uD83CuDFDD Generous vacation policy and personal days
uD83DuDDA5 Virtual events to connect with your fellow colleagues
uD83CuDF93 Annual professional development allowance and a comprehensive Career Development program
uD83DuDC9B A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone's diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can't wait to get to know you
Bilingual Customer Care Representative
Posted 3 days ago
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Job Description
Bilingual Customer Care Representative
Techtronic Industries Inc.
Full-Time | Permanent | North York, ON (Canada)| E1
**Job Description:**
**About TTI Canada**
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, outdoor equipment, and floorcare products? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like **Milwaukee®, RYOBI®, and Hoover®** , we're not just about delivering outstanding performance but also about creating exceptional development for our people. If you're passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it's at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we're a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.
**Location:** North York (Head Office)
**POSITION DESCRIPTION**
The Bilingual Customer Care Representative will be acting as the voice of our company. You will be addressing live problems submitted by our customers via phone, email, and chats, in both English and French. You will be responsible for all aspects of customer care, including customer inquiries, troubleshooting, order entry, and delighting our customers by resolving their issues and needs in a timely and pleasant manner.
**What You Will Do:**
+ Answer customer inquiries in English and French regarding all products via phone, email and live chats in a timely and friendly manner.
+ Provide customer support including troubleshooting and assistance concerning product repair, use, and warranty.
+ Handle escalated customer inquiries, disputes, and problems within department guidelines.
+ Continually seek out ways to improve customer satisfaction.
+ Develop sound Product Knowledge.
**What You Will Bring:**
+ Must be bi-lingual (French/English)
+ Post-secondary education or equivalent experience
+ Exceptional communication skills - written and oral
+ Initiative and strong organizational skills
+ Must be proficient in computer skills and Microsoft Office applications, particularly Excel, Word, and Power Point
**What You Will Benefit From**
+ Extensive health benefits, including vision and dental care
+ Retirement Savings Plan with Employer Matching Contributions
+ Competitive Base Salary
+ Paid time off and employee discount programs
+ Annual $500 Wellness Program allowance
**Visit our:** Company Website ( **,** LinkedIn ( **and** Instagram ( **today**
_Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive._
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
We endeavor to make this site accessible to any and all users. If you need to contact us regarding technical accessibility of our website call . This number is only for technical accessibility issues, not general employment or job posting inquiries.
Customer Care Specialist II
Posted today
Job Viewed
Job Description
Job Description
About the Company
Fortis partners with diagnostics and life sciences companies to design, validate, and manufacture solutions to solve their complex development problems. Fortis’ tailored approach and end-to-end capabilities accelerate the work of its customers as they bring the next generation of medicines and diagnostics to market. Fortis serves a global customer base and has offices across the world including four R&D sites and cGMP manufacturing in three ISO 13485 certified facilities in North America.
About the Role
Fortis Life Sciences is seeking a reliable, detail-oriented Customer Care Specialist to support our Diagnostics Solutions Business Unit. This dynamic role is central to customer engagement and operational execution—serving as a key liaison between our customers and internal teams. Responsibilities span customer service, sales and account support, logistics coordination, purchasing, and general office administration.
The ideal candidate thrives in a fast-paced environment, is highly organized, and demonstrates strong communication and problem-solving skills.
Key Responsibilities
Customer Service- Serve as the first point of contact for customer inquiries via phone, email, and online platforms
- Process and enter customer orders accurately into the ERP/CRM system
- Communicate product availability, pricing, lead times, and order status
- Resolve customer issues promptly and professionally
- Maintain up-to-date customer records and proactively follow up to ensure satisfaction
Account Management Support
- Act as a liaison between customers and internal teams including Sales, Supply Chain, and Operations
- Support forecasting and demand planning by gathering customer insights and order trends
- Coordinate product additions, delivery timelines, and status updates with customers
- Facilitate the flow of inquiries to appropriate team members for resolution
- Partner with the commercial team to deliver a consistent and responsive customer experience
Sales Support & Accounts Receivable
- Assist in preparing quotes, order acknowledgments, and sales orders and documentation
- Track and communicate order status to both customers and internal stakeholders
- Support the generation of sales reports and maintenance of CRM records
- Follow up on outstanding invoices and assist in payment resolution in coordination with Finance
Shipping & Receiving Support
- Assist with shipping documentation, labeling, and packaging during peak times or staff absences
- Verify incoming shipments and maintain accurate receiving records
- Support inventory control and organization
Purchasing Support
- Enter and track purchase orders and follow up with vendors on delivery schedules
- Provide backup for purchasing staff as needed, including resolving discrepancies with suppliers
General Office Administration
- Greet visitors, answer main phone lines, and support front-desk functions
- Perform scanning, filing, and basic clerical tasks
- Order and manage office supplies, ensuring administrative areas are well stocked
- Support ad hoc projects and cross-functional administrative tasks
Experience & Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- Minimum 2 years of experience in customer service, administrative support, or sales operations
- Familiarity with invoicing, AR, or basic accounting is a plus
- Strong written and verbal communication skills
- Proficient in Microsoft Office Suite; experience with ERP/CRM platforms (e.g., D365, Salesforce) preferred
- Excellent organizational skills with the ability to manage multiple tasks and priorities
- Self-starter with a positive, team-oriented mindset
Work Environment
- Office-based position with occasional support in warehouse or shipping areas
- May involve occasional lifting (up to 30 lbs) during shipping/receiving coverage
- Standard Monday–Friday business hours, with flexibility depending on operational needs
Mission and Values
We have an incredibly talented group of intelligent, down-to-earth individuals who are committed to developing and manufacturing only the highest quality products. Our mission: “Pursuing a Healthier World by Creating Tomorrow’s Science Today” is complemented by our core values (EXCITE):
- Excellence - We believe in solving for root cause. No shortcuts, no “band-aids.”
- Customer First - We prioritize the experience and outcomes of our customers above all.
- Integrity - We are honest and accountable, holding ourselves to a high standard of ethical conduct.
- Trust - We believe an engaged, empowered team begins with a foundation of trust. We trust our team members to make the right decisions and to be driven by and evaluated on results.
- Entrepreneurship - We encourage smart risk taking. We value novel mistakes in the pursuit of innovation.
Fortis is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Fortis also prohibits harassment of applicants or employees based on any of these protected categories. It is also Fortis’ policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Customer Care Specialist II
Posted today
Job Viewed
Job Description
Job Description
About the Company
Fortis partners with diagnostics and life sciences companies to design, validate, and manufacture solutions to solve their complex development problems. Fortis’ tailored approach and end-to-end capabilities accelerate the work of its customers as they bring the next generation of medicines and diagnostics to market. Fortis serves a global customer base and has offices across the world including four R&D sites and cGMP manufacturing in three ISO 13485 certified facilities in North America.
About the Role
Fortis Life Sciences is seeking a reliable, detail-oriented Customer Care Specialist to support our Diagnostics Solutions Business Unit. This dynamic role is central to customer engagement and operational execution—serving as a key liaison between our customers and internal teams. Responsibilities span customer service, sales and account support, logistics coordination, purchasing, and general office administration.
The ideal candidate thrives in a fast-paced environment, is highly organized, and demonstrates strong communication and problem-solving skills.
Key Responsibilities
Customer Service- Serve as the first point of contact for customer inquiries via phone, email, and online platforms
- Process and enter customer orders accurately into the ERP/CRM system
- Communicate product availability, pricing, lead times, and order status
- Resolve customer issues promptly and professionally
- Maintain up-to-date customer records and proactively follow up to ensure satisfaction
Account Management Support
- Act as a liaison between customers and internal teams including Sales, Supply Chain, and Operations
- Support forecasting and demand planning by gathering customer insights and order trends
- Coordinate product additions, delivery timelines, and status updates with customers
- Facilitate the flow of inquiries to appropriate team members for resolution
- Partner with the commercial team to deliver a consistent and responsive customer experience
Sales Support & Accounts Receivable
- Assist in preparing quotes, order acknowledgments, and sales orders and documentation
- Track and communicate order status to both customers and internal stakeholders
- Support the generation of sales reports and maintenance of CRM records
- Follow up on outstanding invoices and assist in payment resolution in coordination with Finance
Shipping & Receiving Support
- Assist with shipping documentation, labeling, and packaging during peak times or staff absences
- Verify incoming shipments and maintain accurate receiving records
- Support inventory control and organization
Purchasing Support
- Enter and track purchase orders and follow up with vendors on delivery schedules
- Provide backup for purchasing staff as needed, including resolving discrepancies with suppliers
General Office Administration
- Greet visitors, answer main phone lines, and support front-desk functions
- Perform scanning, filing, and basic clerical tasks
- Order and manage office supplies, ensuring administrative areas are well stocked
- Support ad hoc projects and cross-functional administrative tasks
Experience & Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- Minimum 2 years of experience in customer service, administrative support, or sales operations
- Familiarity with invoicing, AR, or basic accounting is a plus
- Strong written and verbal communication skills
- Proficient in Microsoft Office Suite; experience with ERP/CRM platforms (e.g., D365, Salesforce) preferred
- Excellent organizational skills with the ability to manage multiple tasks and priorities
- Self-starter with a positive, team-oriented mindset
Work Environment
- Office-based position with occasional support in warehouse or shipping areas
- May involve occasional lifting (up to 30 lbs) during shipping/receiving coverage
- Standard Monday–Friday business hours, with flexibility depending on operational needs
Mission and Values
We have an incredibly talented group of intelligent, down-to-earth individuals who are committed to developing and manufacturing only the highest quality products. Our mission: “Pursuing a Healthier World by Creating Tomorrow’s Science Today” is complemented by our core values (EXCITE):
- Excellence - We believe in solving for root cause. No shortcuts, no “band-aids.”
- Customer First - We prioritize the experience and outcomes of our customers above all.
- Integrity - We are honest and accountable, holding ourselves to a high standard of ethical conduct.
- Trust - We believe an engaged, empowered team begins with a foundation of trust. We trust our team members to make the right decisions and to be driven by and evaluated on results.
- Entrepreneurship - We encourage smart risk taking. We value novel mistakes in the pursuit of innovation.
Fortis is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Fortis also prohibits harassment of applicants or employees based on any of these protected categories. It is also Fortis’ policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
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Customer Care Specialist II
Posted today
Job Viewed
Job Description
Job Description
About the Company
Fortis partners with diagnostics and life sciences companies to design, validate, and manufacture solutions to solve their complex development problems. Fortis’ tailored approach and end-to-end capabilities accelerate the work of its customers as they bring the next generation of medicines and diagnostics to market. Fortis serves a global customer base and has offices across the world including four R&D sites and cGMP manufacturing in three ISO 13485 certified facilities in North America.
About the Role
Fortis Life Sciences is seeking a reliable, detail-oriented Customer Care Specialist to support our Diagnostics Solutions Business Unit. This dynamic role is central to customer engagement and operational execution—serving as a key liaison between our customers and internal teams. Responsibilities span customer service, sales and account support, logistics coordination, purchasing, and general office administration.
The ideal candidate thrives in a fast-paced environment, is highly organized, and demonstrates strong communication and problem-solving skills.
Key Responsibilities
Customer Service- Serve as the first point of contact for customer inquiries via phone, email, and online platforms
- Process and enter customer orders accurately into the ERP/CRM system
- Communicate product availability, pricing, lead times, and order status
- Resolve customer issues promptly and professionally
- Maintain up-to-date customer records and proactively follow up to ensure satisfaction
Account Management Support
- Act as a liaison between customers and internal teams including Sales, Supply Chain, and Operations
- Support forecasting and demand planning by gathering customer insights and order trends
- Coordinate product additions, delivery timelines, and status updates with customers
- Facilitate the flow of inquiries to appropriate team members for resolution
- Partner with the commercial team to deliver a consistent and responsive customer experience
Sales Support & Accounts Receivable
- Assist in preparing quotes, order acknowledgments, and sales orders and documentation
- Track and communicate order status to both customers and internal stakeholders
- Support the generation of sales reports and maintenance of CRM records
- Follow up on outstanding invoices and assist in payment resolution in coordination with Finance
Shipping & Receiving Support
- Assist with shipping documentation, labeling, and packaging during peak times or staff absences
- Verify incoming shipments and maintain accurate receiving records
- Support inventory control and organization
Purchasing Support
- Enter and track purchase orders and follow up with vendors on delivery schedules
- Provide backup for purchasing staff as needed, including resolving discrepancies with suppliers
General Office Administration
- Greet visitors, answer main phone lines, and support front-desk functions
- Perform scanning, filing, and basic clerical tasks
- Order and manage office supplies, ensuring administrative areas are well stocked
- Support ad hoc projects and cross-functional administrative tasks
Experience & Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- Minimum 2 years of experience in customer service, administrative support, or sales operations
- Familiarity with invoicing, AR, or basic accounting is a plus
- Strong written and verbal communication skills
- Proficient in Microsoft Office Suite; experience with ERP/CRM platforms (e.g., D365, Salesforce) preferred
- Excellent organizational skills with the ability to manage multiple tasks and priorities
- Self-starter with a positive, team-oriented mindset
Work Environment
- Office-based position with occasional support in warehouse or shipping areas
- May involve occasional lifting (up to 30 lbs) during shipping/receiving coverage
- Standard Monday–Friday business hours, with flexibility depending on operational needs
Mission and Values
We have an incredibly talented group of intelligent, down-to-earth individuals who are committed to developing and manufacturing only the highest quality products. Our mission: “Pursuing a Healthier World by Creating Tomorrow’s Science Today” is complemented by our core values (EXCITE):
- Excellence - We believe in solving for root cause. No shortcuts, no “band-aids.”
- Customer First - We prioritize the experience and outcomes of our customers above all.
- Integrity - We are honest and accountable, holding ourselves to a high standard of ethical conduct.
- Trust - We believe an engaged, empowered team begins with a foundation of trust. We trust our team members to make the right decisions and to be driven by and evaluated on results.
- Entrepreneurship - We encourage smart risk taking. We value novel mistakes in the pursuit of innovation.
Fortis is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Fortis also prohibits harassment of applicants or employees based on any of these protected categories. It is also Fortis’ policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
High Rise Customer Care Coordinator
Posted today
Job Viewed
Job Description
High Rise Customer Care Coordinator
Location: Toronto, Ontario
The Company
Tribute Communities is an award-winning builder with over 40 years' experience who has built more than 40,000 homes and condominium suites across the GTA.
Tribute has won many awards for our workmanship and dedication to service, but also for our business practices which were recognized with the Desjardins Award for Large Business from the Ontario Chamber of Commerce.
Job Brief
We are looking for a hard-working High Rise Residential Customer Care Coordinator. You will work together with the High-Rise Customer Care Team and will be responsible for assisting the Customer Care Manager.
What's in it for you?
You will appreciate our comprehensive Health Care Benefits Plan, and other perks; such as, but not limited to: Work-Life Balance, Tuition Reimbursement, Corporate Partnership with GoodLife, Employee Assistant Program, and amazing Corporate Events.
What's in it for us?
Our ideal candidate has proven administrative experience, preferably in the Residential Construction Industry or in the Customer Service experience. Our ideal candidate is organized and motivated to work in a team focused and fast-paced environment.
Position Responsibilities
- Assist the Customer Care Manager with administrative office work.
- Assist with Tarion 30 Day and Year End deficiencies.
- Answer phone calls, reply to emails from Purchasers and Trades.
- Prepare packages for trades to include work orders, drawings, etc.
- Maintain organized Customer Care site office. You will be required to demonstrate skills in keeping schedules current, as well as maintaining a timely and accurate flow of paperwork.
- Basic understanding of Microsoft Office (Excel and Word) and QA-PAD.
- Possess a positive attitude with a strong focus on working together
- Possess very strong time management skills. You will be able to handle a wide variety of tasks and demands
- Be articulate in English and have a professional demeanor.
- Have a valid Driver's License, access to a vehicle with Valid Auto Insurance, and the ability to travel to multiple job sites throughout Toronto and the GTA
- Able to work well in a high stress environment
Required Skills and Experience
· Excellent communication skills – both written and verbal
· Superior time management, organizational and multi-tasking skills
· Ability to prioritize and work under strict deadlines
· Positive attitude, team player and professional demeanor
Tribute Communities will ensure special accommodations are made for persons with disabilities, as requested, during the selection process. Accessible formats of this document are available free upon request.
Job Type: Fixed term contract
Contract length: 6 months
Pay: $45,000.00 per year
Benefits:
- Company events
- Employee assistance program
Location:
- Toronto, ON M4S 2A9 (preferred)
Work Location: In person
Program Manager, Safety & Customer Care
Posted 11 days ago
Job Viewed
Job Description
Lyft is seeking an experienced Program/Project Manager to drive transformational initiatives across our Safety & Customer Care (SCC) organization. We are looking for an exceptional candidate that will lead complex, enterprise-scale programs at the intersection of AI innovation, operational excellence, and customer experience transformation. You'll work directly with VPs and senior leadership to execute complex/strategic initiatives that impact our global support organization, our network of BPO partners across multiple continents, and millions of customer interactions annually.
The Safety & Customer Care (SCC) team is responsible for keeping riders & drivers on our platform safe and helping users resolve their issues quickly so they can get back on the road. SCC plays a key part in delivering on Lyft's overall strategy by guaranteeing the promises we make to our customers and making things right when they go wrong. We work with a wide variety of teams & stakeholders across the company to build a safe, seamless and delightful experience for Lyft's community of drivers and riders.
**Responsibilities:**
+ **Strategic Program Leadership** : Own & drive 3-5 concurrent org-wide programs with multiple cross-functional stakeholders. Build alignment and cement decision making thoughtfully and efficiently. Define program strategy, success metrics, and ROI models for executive decision making
+ **AI & Technology Transformation** : Lead complex technical migrations coordinating between Engineering, Product, Legal, and Operations teams.
+ **Operational Excellence at Scale** : Plan and successfully implement new programs, processes, and systems to improve execution and productivity across 1000+ team members
+ **Stakeholder & Change Management** :Build trust and influence across all organizational levels without formal authority while navigating complex organizational dynamics to drive consensus among competing priorities across teams.Maintain a consistent communication strategy for informing execs, leadership, teams & stakeholders of progress, and roadblocks (with actions)
**Experience:**
+ Minimum 5+ years of Project Management experience
+ Bachelor's degree in Business, Engineering, Computer Science, or related field
+ Strong systems thinker with exceptional organizational / project management skills
+ Experience with conversational AI platforms and LLM implementations in production environments
+ Successful track record effortlessly managing multiple, concurrent, high visibility initiatives
+ Concise, direct, clear communicator with a proven ability to navigate difficult messages, eliminate ambiguity, and tactfully drive accountability
+ Ability to think both tactically and strategically, and drive complex conversations that result in actionable insights
+ Passion for Lyft, the ride-sharing community, and a drive to make a meaningful impact
+ Ability to dive deeply into a problem and quickly assess risks and dependencies
+ **Core Competencies:**
+ **Systems Thinking:** Ability to see connections between disparate workstreams and optimize for global rather than local maxima
+ **Executive Presence:** Comfort presenting to and challenging C-suite executives while maintaining collaborative relationships
+ **Data-Driven Decision Making:** Balance quantitative analysis with qualitative insights to drive informed decisions
+ **Ambiguity Navigation:** Thrive in undefined problem spaces while creating structure and clarity for teams
+ **Cultural Intelligence:** Navigate diverse stakeholder groups across US, LATAM, and EU markets with sensitivity and effectiveness
+ **Technical Fluency:** Speak credibly with engineers about system architecture while translating complexity for non-technical audiences
Bonus: Strong technical acumen with hands-on experience in **AI/ML implementations** , platform migrations, or enterprise SaaS deployments
**Benefits:**
+ Extended health and dental coverage options, along with life insurance and disability benefits
+ Mental health benefits
+ Family building benefits
+ Child care and pet benefits
+ Access to a Lyft funded Health Care Savings Account
+ RRSP plan to help save for your future
+ In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service
+ Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
+ Subsidized commuter benefits
Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.
Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
The expected base pay range for this position in the Toronto area is CAD $108,000 - $135,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.