58 Customer Centric Approach jobs in Edmonton

**Work Location:**
Edmonton, Alberta, Canada
**Hours:**
15
**Line of Business:**
Personal & Commercial Banking
**Pay Details:**
$22.50 - $28.33 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
**Department Overview:**
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
**Job Description:**
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a **Customer Experience Associate.** We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.
**In this role, you will:**
+ Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
+ Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
+ Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
+ Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
+ Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
+ Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
+ Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
+ Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
**Job Requirements:**
+ High School diploma and/or 1+ years of relevant experience
+ Undergraduate degree or equivalent is an asset.
+ Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
+ Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
+ A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
+ A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

**Work Location:**
Edmonton, Alberta, Canada
**Hours:**
15
**Line of Business:**
Personal & Commercial Banking
**Pay Details:**
$22.50 - $28.33 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
**Department Overview:**
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
**Job Description:**
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a **Customer Experience Associate.** We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.
**In this role, you will:**
+ Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
+ Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
+ Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
+ Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
+ Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
+ Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
+ Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
+ Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
**Job Requirements:**
+ High School diploma and/or 1+ years of relevant experience
+ Undergraduate degree or equivalent is an asset.
+ Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
+ Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
+ A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
+ A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

Job Description

Job Description

If you thrive in a team-oriented workplace that challenges your skills, drives your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!

Job Summary:

At Ainsworth, our customers are our top priority. As Customer Experience Representatives (CER’s) you will believe in high-quality customer experiences. Using phone calls and emails as your everyday working tools, you will be there to listen, support and problem solve our Ainsworth clients requests. We are looking for candidates who enjoy a challenging workday and who love helping customers.

Are you someone who cares about people? Do you like to problem solve and come up with effective solutions for clients? How about building new skills and taking on a challenge? If so, we would love to hear from you.

Key Responsibilities:

• Receive calls or emails requests from clients for various reasons related to service or daily operations of their sites.
• Responding efficiently and accurately to caller, explaining possible solutions and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information.
• Develop and maintain an understanding and working knowledge of our Remote Building Automation Alarms (RBAS) with an emphasis on triaging and acting upon remote monitoring system alarms.
• Create and complete work order requests on all incoming calls and email requests.
• Manage Work Order requests, close outs from client platforms to ensure SLA requirements are met.
• Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
• The CER is to monitor the SLA commitments on all work orders and if the SLA is at risk or will not be achieved, they will raise the issue with the appropriate department.
• Adhere to the Company’s Quality System operating procedures.
• Perform other duties as assigned by Management.

Qualifications:

• 1-3 years of previous experience in a customer service/support role
• College/university graduate or equivalent work experience
• Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
• Exceptional customer service, active listening, verbal and written communication skills, professional phone voice.

• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.

• Experience working in HVAC/Building Automation industry or a related field is an asset.
• Must be available to attend and successfully complete a two (2) week full-time paid training program.
• Language - English / French is an asset

Availability:

Available to work morning, afternoon, and rotational weekend shifts (Saturday).

Why work at Ainsworth (a GDI company)?

Ainsworth (a GDI company) is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:

Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation

Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives

Flexibility: Hybrid working models, where applicable

Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

While we appreciate all the applications we receive, we advise that only candidates under consideration will be contacted.

Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.

#LI-Onsite

Job Description

Job Description

About Avenir Energy Ltd. 

Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America. 

At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a full-time member of our team, you’ll enjoy: 

• Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance, including virtual healthcare. 

• Employee Assistance Program (EAP): Confidential support for you and your family to help improve health and well-being. 

• Retirement Planning: RRSP and TFSA options with employer-matching contributions to help you plan for your financial future. 

• Work-Life Balance: Generous vacation, floater days, and flexible time-off programs to ensure you have time to recharge. 

• Incentive Programs: Annual performance-based rewards for both individual and company achievements. 

Job Summary: Seasonal Customer Experience Representative 

At Avenir Energy, the Seasonal Customer Experience Representative (CXR) is a vital part of our mission to deliver best-in-class service to our customers. As the first point of contact, you’ll represent the company's values and play a key role in building lasting relationships. Whether through phone, email, social media, or chat, you’ll handle a variety of inquiries with professionalism, empathy, and efficiency. 

In this role, you will be responsible for managing customer accounts, ensuring that all information is accurate and up-to-date, and supporting customers throughout their interactions with our products and services. Your ability to provide timely, effective solutions will be key to maintaining high levels of customer satisfaction and helping Avenir Energy grow its footprint. Alongside solving problems, you’ll also identify opportunities for revenue growth through inside sales initiatives. 

This is more than just a customer service position—it’s an opportunity to be part of a dynamic team in a fast-paced, rapidly expanding company. You’ll have the chance to hone your skills in customer interaction, problem-solving, and sales while contributing to Avenir’s ongoing success. 

Schedule 
This is an in-office position. Our standard office hours are 8:00 AM to 5:00 PM, Monday through Friday, and team members are typically scheduled for approximately 40 hours per week within that time frame. While most work will occur during these hours, you may occasionally be expected to work outside of them—including evenings or weekends—depending on business needs. 

This is a Seasonal role, with a target start date of Sept 2, 2025 and a target end date of May 2, 2026. 

Key Responsibilities: 

• Open and manage customer accounts by recording and maintaining accurate account information. 

• Respond to a high volume of customer inquiries across multiple channels, meeting an 85% Service Level. 

• Obtain and evaluate relevant information to handle customer inquiries, orders, and complaints with speed and professionalism. 

• Direct or escalate requests and unresolved issues to the appropriate resource for prompt resolution. 

• Identify opportunities to increase revenue through inside sales initiatives. 

• Perform customer and credit verifications, including using tools like Equifax, and handle credit card pre-authorizations. 

• Maintain accurate records of customer interactions and transactions, ensuring transparency and accountability. 

• Collaborate with internal departments to ensure smooth service delivery. 

• Other duties as assigned to support branch and customer service operations. 

Qualifications: 

• Excellent interpersonal skills with a strong focus on delivering an exceptional customer experience. 

• Strong communication and listening abilities to effectively manage customer interactions. 

• Knowledge of customer service principles, practices, and relevant computer applications (Office 365, ERP, CRM). 

• Solid data entry and administrative skills with attention to detail and accuracy. 

• Proven ability to multi-task, prioritize, and handle stress in a fast-paced environment. 

• Problem-solving capabilities and the initiative to be a self-starter. 

• Flexibility to adapt to changing priorities and customer needs. 

• Full professional proficiency in both English and French is an asset. 

Knowledge & Skills: 

• Strong customer service acumen with a results-driven mindset. 

• Proficiency in managing customer accounts, sales processes, and clerical duties. 

• Understanding of credit and financial processes. 

• Proficiency in modern communication tools and software systems. 

• Ability to work both independently and as part of a collaborative team. 

 Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage of the hiring process. By applying for a position with Avenir Energy, you understand that we use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You also understand that offers of employment are contingent upon the successful completion of appropriate background checks. The type of checks performed is determined by the role and Avenir Energy’s employment policies. You will be notified during the hiring process which checks you are required to complete. We thank you for your interest. Only candidates selected for an interview will be contacted. 

Powered by JazzHR

pgxznRSeqM

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making-and our story is still unfolding.
We're here for it. We think you should be too. We're looking for a driven professional with an inclusive mindset to join our team as a Team Leader, Customer Experience & Outreach
Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Assistant Store Leader, Design & Trade you lead your team to meet daily sales goals - and exceed customer expectations. With a constant eye on the sales floor, you adjust staffing as needed to be sure every customer gets personal attention. You're a mentor. You coach and develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them for advancement on the sales team.
A day in the life as a Team Leader, Customer Experience & Outreach.
+ Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.
+ Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
+ Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
+ Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
+ Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
+ Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions.
+ Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
+ Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.
What you'll bring to the table.
+ Your sense of personal style with a discerning eye and passion for design and home furnishings
+ Strong communication and interpersonal skills
+ High school diploma/GED or equivalent
We'd love to hear from you if you have.
+ 1+ years customer service or retail experience
+ Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
+ Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night
Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

**Work Location:**
Edmonton, Alberta, Canada
**Hours:**
15
**Line of Business:**
Personal & Commercial Banking
**Pay Details:**
$22.00 - $27.21 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
**Department Overview:**
_This particular posting is open to those who identify as_ **_First Nation (Status and Non-Status), Inuit, and Métis_** _with interest in the Customer Experience Associate role. For other opportunities, both for_ **_First Nation, Inuit, and Métis_** _communities and others, please_ visit the TD Career Site ( .
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
**Job Description:**
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a **Customer Experience Associate.** We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.
**In this role, you will:**
+ Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
+ Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
+ Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
+ Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
+ Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
+ Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
+ Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
+ Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
**Job Requirements:**
+ High School diploma and/or 1+ years of relevant experience
+ Undergraduate degree or equivalent is an asset.
+ Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
+ Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
+ A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
+ A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
_At TD, we recognize there is more work to be done on our collective journey towards Truth and Reconciliation. That's why, we're applying our business, people and philanthropy to help create a more inclusive and sustainable tomorrow for_ **_First Nation, Inuit, and Métis_** _communities across Canada. We believe this is a key step forward on our journey towards Truth and Reconciliation._
_We're committed to the ongoing development and growth of colleagues, so that they can unlock their full potential and achieve their career goals. We treat colleagues with the same care, warmth and respect that we show our customers, and we know that caring colleagues and supportive leaders are what makes TD unique. To learn more, visit_ Indigenous Talent at TD ( **_._**
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

**National Account Manager -** **Food Service Management**

Reports To

VP, National Accounts

Location

Alberta, Manitoba, Ontario or Halifax

Type

Full Time

Closing Date

Ongoing

**Company Overview**

Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.

With over 57,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2024 that ended July 2, 2024, the company generated sales of more than $68 billion USD.

Sysco, one of Canada’s Best Employers 2024, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?

For more information, visit or follow us @SyscoCanada at facebook.com/SyscoCanada; twitter.com/SyscoCanada or instagram.com/SyscoCanada

**For a full list of opportunities, visit** ** primary focus of this role is to cultivate and manage relationships with both site locations and customer head offices, with the aim of enhancing sales, profitability, and service levels for Sysco’s Canadian operations. This involves executing various responsibilities promptly, courteously, and with a high level of professionalism.

**Role Responsibilities:**

- Manages the day-to-day business processes between national customers and the regional sites.
- Resolves issues that may arise from both the Canadian Support Centre (CSC) and site’s perspective.
- Effectively delivers on customer's evolving expectations and ensuring service levels are maintained.
- Proactively meets customer needs by fostering productive relationships, ensuring satisfaction, and promoting loyalty.
- Adeptly handles a range of issues arising from both site and customer perspectives, including product/vendor matters, inventory management, supply chain logistics, service levels, and compliance adherence
- Reviews and analyzes daily, weekly, and monthly reports relative to sales, inventory, credit, and service levels. This may include (but not limited to) vendor velocity requests, sales usage or invoice usage requests and routing information summaries requested by Canada Support Centre.
- Conducts and participates in daily, weekly, and monthly internal and external meetings/conference calls, as prescribed by the customer. Coordinates the inclusion of appropriate internal stakeholders.
- Works in collaboration with the VP National Accounts (VP NA), Directors, Account Managers, Analysts, Trade Management and Merchandising to identify new penetration opportunities and capture lost sales opportunities. Focuses on profitability and strategic case growth.
- Liaises with vendors to maintain strong working relationships, and works through contracts, fill rates, and product options. Coordinates culinary product presentations for customers.
- Coordinates the setup of new items/vendors, obtain logistical quotes, and communicates customer-directed initiatives (organizing new menu items) and promotions.
- Manages inventory level for (focus on proprietary items) by reviewing and addressing slow-moving/obsolete/expiring stock keeping units (SKUs) and communicates with planners about limited-time-offer items and changes in sales patterns. Maintains NBBD concerning expiration date and brand standards.
- Collaborates with pricing team and implements contract pricing, pricing catalogues, rebates, and premium allowances.
- Reviews and rectifies bill-back and contract pricing challenges. Maintains customer pricing catalogues. Works closely with the national pricing team to ensure proper pricing is implemented. Investigates and corrects any pricing questions.
- Coordinates with BT team and Analysts on all data reporting required by the client (e.g. Velocities, Vendor Short, Sub Report).
- Builds and maintains positive relationships with major healthcare chains and hospital groups.
- Manages and maintains Customer Service handbooks.
- Participates in back-of-house integrations (e.g.: Arrowstream Transmission Maintenance).
- Attends customer and industry events as needed.
- Fully utilizes internal Customer Relationship Management (CRM) tools (including Sysco 360) to manage contacts and track opportunities and results. Populates SPS activity including customer contacts, profiles, and notes.

**Supporting Responsibilities**

- Collaboratively supports the preparation and participate in requests for information/request for proposals.
- Supports the preparation and participates in contract renewals and negotiations.
- Supports the preparation and delivery of customer Business Reviews focused on identifying opportunities and building alignment with the customers goals and key performance indicator (KPI) metrics.
- Participates in onboarding and offboarding of new concepts as well as franchise locations.
- Reviews Short Reports to Franchisees/Inbound Short Reports.
- Reviews customer allocation requests.
- Communicates contracted proprietary cost updates.
- Actions customer updates to LCR or DC Catalogues.
- Supports Credit team in ensuring the client’s accounts are in terms with Sysco on a corporate and site level.
- Participates in promotion planning as the liaison for the customer and the appropriate internal stakeholders.

**Personal Responsibilities:**

- Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
- Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their supervisor.
- Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
- Perform other duties as assigned.

**Qualifications/Skills/Job Requirements (About you):**

- Minimum two (2+) years job related experience within a sales or marketing role.
- Post-secondary Degree or Diploma in a business-related field; equivalent experience may be considered.
- Experience in the food service industry is an asset.
- Intermediate proficiency in Microsoft Office including Excel, Word, PowerPoint, Outlook, etc.
- Valid driver’s license in good standing with access to a vehicle is required. Some travel is required (up to 10%).
- Excellent verbal and written communication skills
- Must be detail oriented, business minded, and able to probe into information to get results.
- Demonstrated sales growth and success with a customer and business focused approach.
- Understanding & application of key selling skills concepts, principles, and applications.
- Excellent relationship management experience, time manager, business acumen, initiative, and desire to succeed are required.

Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.

External candidates submit cover letter & resume via Purpose:***

**Connecting the world to share food and care for one another**

***Our Mission:***

**Delivering success for our customers through industry-leading people, products and solutions**

***Our Identity:***

**Together we define our future of foodservice and supply chain**

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

**Here’s a sample of the many benefits Sysco colleagues enjoy:**

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Voluntary Optional Insurance • Parental Leave Plan • Company Pension Plan • Group RRSP & TFSA • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Colleague Resource Groups

(*benefits may vary based on location or bargaining unit)

At John Deere, we run so life can leap forward. This powerful purpose is our promise to humankind that we will dream, design, and deliver breakthrough products that sustain our world for generations to come. The world is counting on us to feed billions of people and build vital infrastructures in villages, towns and megacities. And we live up to the legacy our founder forged in a one-room blacksmith's shop nearly two centuries ago by creating a culture that brings out the best in all of us. A culture where great ideas thrive because every voice is heard.
**Title:** Territory Customer Support Manager -
**Primary Location:** Canada (CA) - Alberta - Edmonton
**Function:** Customer Experience (CA)
**Onsite/Remote:** Remote Position
**New or Existing Postion:** New Postion
**Salary Range:** $88,848.00 - $33,272.00
**Referral Bonus:** 2,000.00
_Candidates applying for this position must be legally eligible to work in Canada._
**Your Responsibilities**
As a **Territory Customer Support Manager** for John Deere's C&F Division in **Edmonton, Alberta** , you will drive dealer process implementations to resolve concerns with channel partners and customers. As part of these activities, you will communicate with factories on technical issues and solutions. You will also be tasked with increasing the service capabilities of the dealers to drive an improved customer experience and support increasing service sales. In addition, you will:
+ Routinely travel to assigned dealer locations in Alberta and BC and periodic travel to the USA
+ Resolve product and performance issues with channel partners/customers and communicate with factories on appropriate issues and solutions.
+ Manage efforts to develop channel partners product support capabilities through: Service ADVISOR, Dealer Technical Assistance Center (DTAC), Technician training, tools, facilities, warranty administration; to improve customer satisfaction.
+ Develop channel partner's service management/profitability capabilities Increase dealers' Connected Support capabilities Drive service capacity growth on the territory through improving technician recruitment, retention and efficiency and Certified Rebuild Centers.
+ Administer product support policies and/or processes, as well as track and report competitive performance.
+ Administer warranty and Product Improvement Programs (PIP) and resolve reimbursement issues.
**What Skills You Need**
+ Proactive mindset with excellent communication skills who thrives on facilitating problem resolution and working in a team environment.
+ Knowledge of dealers and other distribution channels.
+ Experience executing on or leading execution on longer-term items while managing day-to-day issues and challenges.
+ Knowledge of dealer product support capacity and competencies.
+ Knowledge of construction industry (products, customers, markets and competitors)
+ Ability to work independently with strong decision making capabilities.
**What Makes You Stand Out**
+ Field experience calling on dealers with regular customer contact, knowledge of dealer/distribution network, and broad product knowledge in Construction or Forestry equipment.
+ Experience influencing effectively and managing the execution of work through others.
+ Experience with John Deere machinery and equipment.
+ Customer support experience with customer interaction regarding products, parts, and services.
+ Factory experience with regular interfacing with design, engineering, and manufacturing and focused product-specific knowledge.
**Education**
Ideally you will have a degree or equivalent related work experience in the following:
+ Bachelor's degree in Business, Management, Engineering, Technology, Agricultural Sciences, Marketing, or equivalent discipline (4 years or equivalent)
In accordance with the John Deere Accommodation Policy, reasonable accommodation of any of these qualifications may be considered. An equal opportunity employer, John Deere requires a diversity of people, perspectives and ideas to address the complex challenges of its global business.
This position will be posted for a minimum of 7 business days and unposted when a qualified pool of candidates is achieved.
The information contained herein is not intended to be an exhaustive list of all responsibilities, duties and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
_The company uses artificial intelligence (AI) in screening, assessing, and selecting applicants for open positions._

**Description**
Job Title: Customer Service Associate
Who we are:
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions:
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
What you can expect:
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
+ Comprehensive extended health care plans for full-time Team Members
+ Company-Paid Life and AD&D Insurance
+ A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
+ Paid time off from work for leisure or other hobbies
+ A range of mental health services to assist you in managing daily life
204 Mayfield Common NW, Edmonton, AB T5P 4B3