4,037 Customer Engagement jobs in Canada

Job Description

Job Description

We are hiring a Manager, Product Strategy and Customer Engagement on a one-year contract, to help shape and drive key initiatives across our clean energy and electrification portfolio. This role will play a critical part in advancing our growth strategy and refining our customer segmentation approach.

The role will span a wide range of solution types, including software platforms, infrastructure programs, advisory services, and regulatory products such as Clean Fuel Regulation credit management. This is a hands-on, execution-focused role ideal for someone who thrives at the intersection of planning, research, and operational delivery.

Key Responsibilities

New Product Development

• Support market research, user needs assessments, and competitive analysis to inform product development and lifecycle planning.

• Assist in drafting product documentation, internal communications, and training materials to support product rollout.

• Help compile business case inputs for new products or enhancements, including value proposition details and preliminary financial analysis.

• Assist in coordinating feedback and contributions from cross-functional teams, including product, engineering, operations, regulatory and commercial groups.  

Strategic Initiatives Development

• Assist in vendor and solution evaluations—identifying, analyzing, and comparing potential partners or platforms (e.g., software, infrastructure, technology vendors).

• Support the development and implementation of high-impact strategic initiatives, such as internal process improvements, new market entry plans, or cross-functional transformation projects.

• Gather internal and external stakeholder insights to shape initiative design and execution strategies.

Execution of Electrification Roadmaps and Strategic Studies

• Coordinate and execute various electrification roadmaps and strategic studies

• Prepare scopes of work with clear deliverables, timelines and outcomes

• Collaborate with clients to collect operational data and deliver valuable operational insights

• Attend client meetings to discuss the progress and present the results  

Clean Fuel Regulation & Credit Program Management

• Support the administration of clean fuel credit programs, including documentation, compliance tracking and forecasting.

Qualifications

• Bachelor’s degree in business, Engineering, Environmental Science or a related field.

• 5+ years of experience managing and executing product strategy in the areas of fleet electrification, energy policy, sustainability, or related fields.

• Experience working in or with the clean energy, electrification, or transportation sectors is preferred

• Strong research, analytical, data management and organizational skills.

• Proficiency in tools like Excel, PowerPoint, and data visualization platforms.

• Demonstrated experience in establishing and growing customer relationships

• Comfortable working in a fast-paced, cross-functional environment.

While all qualified candidates are invited to apply, we particularly welcome applications from women, persons with disabilities, First Nations, Métis and Inuit peoples, members of visible minorities, and 2SLGBTQ+ persons.

PowerON will accommodate candidates under the AODA legislation in all aspects of the hiring process. Please notify us if accommodation is required.

Overview Languages

English

Education Experience On the road

Work locations may vary. Frequent or constant travel is required from the employee.

Responsibilities Tasks Experience and specialization Area of specialization Benefits Financial benefits

Job Description

Job Description

CSN Lakeshore is looking for a dedicated and enthusiastic Client Relations Coordinator to join our team in Port Hope, ON . You’ll be the friendly and professional first point of contact for our clients, helping guide them through the automotive repair process with clarity and care. We’re seeking someone who is eager to learn, values teamwork, and is committed to making a positive impact on the customer experience.

Why Join Us?

At Lift Auto Group , we value our team members and offer a supportive work environment that fosters growth and development. You’ll be joining a company that prioritizes people and provides the tools and training you need to succeed.

Career Overview/Responsibilities:

Reporting to our highly experienced Location Manager, your duties will include:

• Greet and make customers feel welcome from the moment they enter the shop.
• Prepare and manage customer files, including preparing final invoicing and paperwork required for customer to pick up their vehicle.
• Obtaining customer signatures and deductible payments on final paperwork
• Close customer files with the relevant insurance company and communicate with insurance companies where necessary.
• Demonstrate superior communication skills, both in person and over the phone.
• Possess a professional and positive attitude with well-developed problem-solving skills.

Requirements

• Previous administrative experience required.
• Strong customer service, computer skills and attention to detail.
• Ability to manage multiple tasks in a fast paced work environment.
• Valid Full G drivers license is mandatory

Benefits

• 100% Company-Paid Comprehensive Coverage

• Career Development Opportunities
• Cutting Edge Facility
• Employee Centric Culture

If you're passionate about delivering exceptional customer service, eager to grow, and ready to be part of a great team —we want to hear from you !

Apply with Lift Auto Group today!

Job Description

Job Description

CSN Alaska Hi-Way is looking for a dedicated and enthusiastic Client Relations Coordinator to join our team in Fort St. John, BC . You’ll be the friendly and professional first point of contact for our clients, helping guide them through the automotive repair process with clarity and care. We’re seeking someone who is eager to learn, values teamwork, and is committed to making a positive impact on the customer experience.

Why Join Us?

At Lift Auto Group , we value our team members and offer a supportive work environment that fosters growth and development. You’ll be joining a company that prioritizes people and provides the tools and training you need to succeed.

Career Overview/Responsibilities:

Reporting to our highly experienced Location Manager, your duties will include:

• Greet and make customers feel welcome from the moment they enter the shop.
• Prepare and manage customer files, including preparing final invoicing and paperwork required for customer to pick up their vehicle.
• Obtaining customer signatures and deductible payments on final paperwork
• Close customer files with the relevant insurance company and communicate with insurance companies where necessary.
• Demonstrate superior communication skills, both in person and over the phone.
• Possess a professional and positive attitude with well-developed problem-solving skills.

Requirements

• Previous administrative experience required.
• Strong customer service, computer skills and attention to detail.
• Ability to manage multiple tasks in a fast paced work environment.
• Valid Class 5 drivers license is mandatory.

Benefits

• 100% Company-Paid Comprehensive Coverage

• Career Development Opportunities
• Cutting Edge Facility
• Employee Centric Culture

If you're passionate about delivering exceptional customer service, eager to grow, and ready to be part of a great team —we want to hear from you !

Apply with Lift Auto Group today!

Job Description

Job Description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to  goeasy ! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as  Waterstone Canada’s Most Admired Corporate Cultures ,  Canada’s Top Growing Companies , and the  TSX30 , highlighting us as one of  the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women , and having one of the Most Trusted Executive Teams , and included on TIME Magazine’s 2025 list of Canada’s Best Companies .  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome ,  easyfinancial , and  LendCare .

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

Role Overview

Type: 18 Month Contract

Are you a strategic, data-driven digital product leader ready to transform the way customers engage with financial services? We are looking for a Senior Product Manager, Customer Engagement Platforms to lead the vision, roadmap, and execution of our mobile apps and customer portal. This 18-month contract role is a chance to deliver frictionless, impactful digital experiences that drive customer satisfaction, operational efficiency, and business growth across our brands.

What You’ll Do:

Own & Lead the Digital Product Vision

• Define and evolve the strategic roadmap for our mobile app (goeasy Connect ) and web-based customer portals.
• Build a data-informed product vision that balances short-term delivery with long-term innovation.
• Act as the product owner for key digital platforms, ensuring alignment with both customer needs and business priorities.

Deliver Best-in-Class Customer Experiences

• Champion a mobile-first, customer-first mindset in all product decisions.
• Design seamless, intuitive user journeys for loan applications, payments, account management, and self-service features.
• Lead UI/UX standards across platforms, ensuring accessibility and usability best practices.
• Optimize conversion, engagement, and satisfaction through continuous improvements and experimentation.

Drive Cross-Functional Execution

• Collaborate with technology, marketing, operations, analytics, and third-party vendors to bring your product vision to life.
• Manage and prioritize product backlogs, define user stories, and lead Agile ceremonies.
• Partner with QA/UAT teams to validate functionality, ensuring smooth and high-quality launches.

Be the Voice of the Customer & Market

• Use research, data, and usability testing to uncover pain points and prioritize enhancements.
• Translate customer insights into actionable requirements and features.
• Stay ahead of digital and fintech trends, ensuring our platforms remain competitive and innovative.

What You Bring:

• 5–7 years of experience in digital product management or ownership, ideally in fintech, financial services, or eCommerce .
• Proven success launching and optimizing mobile apps and web portals with measurable business impact.
• Strong command of product management frameworks (Agile, Scrum), backlog management, and delivery processes.
• Data-driven mindset with hands-on experience using product analytics tools (GA, Mixpanel, Amplitude, etc.).
• Deep knowledge of UX best practices, mobile-first design, and digital experimentation (A/B testing, usability studies).
• Ability to synthesize complex technical, business, and customer requirements into clear roadmaps.
• Experience managing agencies or vendors, especially digital design and development teams.
• Technical literacy in web/mobile platforms, API integrations, design systems, and SEO best practices.
• Collaborative and entrepreneurial spirit; thrives in fast-paced, dynamic environments where ownership and impact are key.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week , from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Diversity, Inclusion, and Equal Opportunity Employment :

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above. 

**Company Description**
**WHO ARE WE?**
Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job u2013 we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, thatu2019s something weu2019re truly proud of. Work That Matters, People Who Care.
**Job Description**
**WHAT''S THE JOB?**
We are looking to hire a talented
**Call/ Receipt/ Dispatcher**
to the Dexterra On Demand Team. The Call/ Receipt/ Dispatcher is crucial for ensuring that requests and services are handled efficiently and effectively, maintaining a high level of service for customers or clients.
**Call/Receipt**
Respond promptly to customer inquiries, support requests, or emergency calls with exceptional communication skills.
Collect detailed information from callers, including location, nature of the issue, and urgency, ensuring clear and accurate understanding.
Provide initial assistance, troubleshoot issues where possible, or direct callers to appropriate resources with a client-focused approach.
Document all call details and interactions in a tracking system for record-keeping and follow-up, maintaining meticulous records.
Process various requests (e.g., service requests, inquiries, or confirmations) from clients, ensuring a high standard of client management.
Input request information into a database or tracking system with precision and completeness.
Keep clients informed about the status of their requests or any additional steps required, fostering strong client relationships.
**Dispatch**
Organize and coordinate the deployment of personnel, vehicles, or resources based on incoming requests, demonstrating strong multitasking abilities.
Utilize radios, phones, software, or other communication tools to relay information effectively to dispatch teams or field operatives.
Assess the urgency and priority of requests to determine dispatch order, adapting quickly to changing needs.
Monitor dispatched services to ensure timely response and delivery, adjusting schedules as necessary while managing multiple priorities
Collaborate with clients, managers, and field teams to schedule work efficiently, balancing communication and operational demands.
**WHATu2019S IN IT FOR YOU?**
Be part of an industry that''s more important than ever!
Career advancement opportunities.
Whereas other companies are downsizing, we are growing!
Be #1 on day 1 by joining an industry leader.
Follow Dexterra on LinkedIn ( Facebook ( .
**Qualifications**
**WHO ARE WE LOOKING FOR?**
Minimum of 2 years of experience in a similar dispatching or client-facing role.
Exceptional verbal and written communication skills to interact professionally with clients, managers, and team members.
Demonstrate multitasking abilities to manage workflows, handle multiple requests, and oversee dispatch operations simultaneously.
Ability to prepare Quotes for clients, including cost estimates based on service requirements and technician time.
Quick problem-solving skills to address issues efficiently and identify effective solutions.
High attention to detail to ensure all information is accurately recorded, processed, and communicated.
Commitment to delivering a superior level of service to customers and clients.
Strong client management skills to build and maintain positive relationships, address concerns, and ensure satisfaction.
**Additional Information**
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteransu2019 status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

**Company Description**
**WHO ARE WE?**
Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job u2013 we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, thatu2019s something weu2019re truly proud of. Work That Matters, People Who Care.
**Job Description**
**WHAT''S THE JOB?**
We are looking to hire a talented
**Call/ Receipt/ Dispatcher**
to the Dexterra On Demand Team. The Call/ Receipt/ Dispatcher is crucial for ensuring that requests and services are handled efficiently and effectively, maintaining a high level of service for customers or clients.
**Call/Receipt**
Respond promptly to customer inquiries, support requests, or emergency calls with exceptional communication skills.
Collect detailed information from callers, including location, nature of the issue, and urgency, ensuring clear and accurate understanding.
Provide initial assistance, troubleshoot issues where possible, or direct callers to appropriate resources with a client-focused approach.
Document all call details and interactions in a tracking system for record-keeping and follow-up, maintaining meticulous records.
Process various requests (e.g., service requests, inquiries, or confirmations) from clients, ensuring a high standard of client management.
Input request information into a database or tracking system with precision and completeness.
Keep clients informed about the status of their requests or any additional steps required, fostering strong client relationships.
**Dispatch**
Organize and coordinate the deployment of personnel, vehicles, or resources based on incoming requests, demonstrating strong multitasking abilities.
Utilize radios, phones, software, or other communication tools to relay information effectively to dispatch teams or field operatives.
Assess the urgency and priority of requests to determine dispatch order, adapting quickly to changing needs.
Monitor dispatched services to ensure timely response and delivery, adjusting schedules as necessary while managing multiple priorities
Collaborate with clients, managers, and field teams to schedule work efficiently, balancing communication and operational demands.
**WHATu2019S IN IT FOR YOU?**
Be part of an industry that''s more important than ever!
Career advancement opportunities.
Whereas other companies are downsizing, we are growing!
Be #1 on day 1 by joining an industry leader.
Follow Dexterra on LinkedIn ( Facebook ( .
**Qualifications**
**WHO ARE WE LOOKING FOR?**
Minimum of 2 years of experience in a similar dispatching or client-facing role.
Exceptional verbal and written communication skills to interact professionally with clients, managers, and team members.
Demonstrate multitasking abilities to manage workflows, handle multiple requests, and oversee dispatch operations simultaneously.
Ability to prepare Quotes for clients, including cost estimates based on service requirements and technician time.
Quick problem-solving skills to address issues efficiently and identify effective solutions.
High attention to detail to ensure all information is accurately recorded, processed, and communicated.
Commitment to delivering a superior level of service to customers and clients.
Strong client management skills to build and maintain positive relationships, address concerns, and ensure satisfaction.
**Additional Information**
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteransu2019 status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.