206 Customer Engagement jobs in Brampton

Job Description

Job Description

Customer Experience & Service Manager

Toronto, On

Manufacturing

Competitive Salary $105,000-145,000, plus Bonus and Benefits

Our client, a global leader in specialized electronics manufacturing, is seeking to add a critical role to their growing leadership team. The Customer Experience & Service Manager is responsible for the end-to-end customer service function, encompassing order fulfillment, service operations, and post-sales support. The position manages the complete customer order lifecycle—from sales orders to shipping and invoicing—while also overseeing the management of product maintenance, repairs, and returns. The role requires active leadership in managing service technicians, handling Return processes and collaborating with internal subject matter experts to resolve complex technical issues.

The ideal candidate brings strong operational management skills along with exceptional communication abilities, ensuring every customer interaction reflects the highest standards of responsiveness, accuracy, and professionalism. A passion for process improvement and operational excellence is critical.

The Role:

• Oversees the customer order process, including order processing and confirming sales orders, coordinating shipments, and ensuring timely delivery.

• Oversees and ensures the accuracy of order details in the ERP system (quantities, prices, and delivery dates).

• Monitors order progress and proactively resolves any fulfillment or documentation issues to ensure timely delivery of shipments and customer satisfaction.

• Coordinates with Operations, Logistics, and Finance to ensure accurate billing and documentation.

• Collaborates with Warehouse and Logistics teams to facilitate timely picking, packing, shipping, and delivery of orders.

• Oversees and manages customer inquiries related to order status, product availability, and delivery schedules

• Collaborates with the planning area to ensure optimal stock levels and prevent stockouts or overstock situations.

• Provides proactive support to Sales, Marketing, and Field Operations by addressing order-related queries and providing timely information.

• Ensures compliance with all relevant regulations and industry standards in the order management process.

• Manages the company's Return Authorization process, including receiving, tracking, evaluating, and closing cases related to returns, order modifications, cancellations, and exchanges.

• Supervises and schedules service technicians, ensuring they have the tools, resources, and training to meet service commitments.

• Maintains service documentation, repair logs, and service-level metrics.

• Tracks and reports on service KPIs (turnaround time, repair quality, customer satisfaction).

• Manages organization of service calls, troubleshooting, diagnoses, and repairs.

• Manages scheduled preventative maintenance services according to Standard Operating Procedures.

• Drives safety culture for technicians ensuring the safe and correct use of equipment and tools.

• Oversees contract management of 3rd party service providers including validation, qualification, negotiation, and management.

• Supports distributor on-boarding and technical product support.

• Serves as the primary escalation point for customer service and technical issues, ensuring timely resolution.

• Interfaces with internal Subject Matter Experts (engineering, product development, quality assurance) to troubleshoot and resolve complex product issues.

• Provides technical support guidance to customers and coordinate with service teams to address on-site or remote service needs.

• Acts as the primary liaison for customer inquiries related to orders, repairs, and ongoing product performance.

• Builds and maintains strong relationships with customers, encouraging long-term loyalty and repeat business.

• Identifies and implements process improvements in service delivery, order management, and customer communications.

• Partners with product and operations teams to relay customer feedback and drive product/service enhancements.

• Develops, tracks, and analyzes KPIs related to order processing, service performance, and customer feedback to drive operational excellence and continuous improvement.

• Manages and develops direct reports.

• Considers quality in all aspects of the job and respects procedures and norms.

The Ideal Candidate:

• Bachelor's degree or diploma in Mechanical, Electrical engineering or a related field.

• 8-10 years of related experience within a technical/engineering environment dedicated to manufacturing devices with intricate electronic and mechanical interfaces.

• 3-5 years of experience managing small teams.

• Experience in working collaboratively within a broader team (e.g., sales, engineering, marketing).

• Demonstrated success in building consensus with technical leaders.

• Strong problem-solving and conflict resolution skills.

• Excellent interpersonal and communication skills (verbal and written).

• Superior attention to detail.

• Strong computer skills and proficiency with Microsoft Office suite products (Word, Excel, PowerPoint).

• Knowledge of ERP and Quality Management systems.

JOBID#

**Administrator I, Customer Engagement**
The Customer Engagement Administrator plays a pivotal role in local support of the national sales organization. The primary objective of the Customer Engagement Administrator is to act as a local resource to provide knowledge and support on use of tools and processes used every day by the sales organization. The Customer Engagement Administrator position removes the internal and customer sales process from the sales rep once the contract is signed. They coordinate all post signature sales activities to ensure proper sales execution and to remove administrative tasks from the Sales Reps.
**RESPONSIBILITIES:**
+ Supports sales with lease trade-up requests
+ Supports Sales with credit application requests
+ Supports Sales with Business Partner requests - new and changes
+ Support Sales with Data gathering and portfolio management
+ Coordinate agreement approvals and legal requirements
+ Supports deal structure and selection
+ Prepares order documents in Salesforce
+ Submits and enters revenue generating sales orders (Cash, Leases, Rentals, Refin. and Cr.& Rebills
+ Performs sales order audit and validation
+ Actions sales order deficiencies
+ Engages directly with customers for minor agreement adjustments (initials etc.)
+ Supports Sales and the Delivery team with customer quarterly business reviews (QBRs)
+ Provides order status and tracking to Sales and customer, as applicable
+ Supports and coordinate customer delivery requirements with Supply Chain
+ Provides back-order reporting and ETA by working closely with Supply Chain
+ Manage and process all miscellaneous orders (one off removals, relocations, wholesale, BT, ITAs')
+ Provides customers with copies of invoices and agreements, as requested
+ Coordinate customer disputes with the Shared Services team
+ Works in a shared mailbox to manage requests
+ Provides local support for basic user issues with SFDC and other sales related systems and processes
+ Serve as a central point of contact and support for the sales rep for post sales order-related issues
+ Assists customers with equipment relocation needs.
+ Assists with service reporting
+ Suggest ways to improve processes on an ongoing basis to drive efficiency and effectiveness
+ Liaison with other departments such as contracts, supply chain, AR, MDS/RMS, Leasing, Service Delivery to resolve issues for customers
+ CRS Support and resolution (investigate, follow-ups, obtain approvals)
+ Assists in execution of national sales programs and events locally.
+ Other duties as assigned by manager
**EDUCATION & EXPERIENCE:**
+ Post-Secondary Education (minimum 3 years) and/or relevant experience
+ Minimum of 3 years of customer support/customer service-related experience
+ Minimum of 3 years of billing/order-support experience is preferred
**SKILLS:**
+ Demonstrated proficiency with Baan and Salesforce.com (or experience with other CRM/Order platforms)
+ Demonstrated proficiency with Office 365 applications including Word, Excel and PowerPoint
+ Strong interpersonal skills; comfortable working with all levels of Management and key stakeholders
+ Excellent verbal and written communication skills
+ Ability to work in a time sensitive and deadline driven environment
+ Flexible and adaptable
+ Customer service focused
+ Independent and self-motivated
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Select the medical, dental, life, and disability insurance coverage that fits your needs.
+ Contribute to your financial security with Ricoh Canada's Retirement plan, with company matching contributions.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually.
+ Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Job Description

Job Description

We are hiring a Manager, Product Strategy and Customer Engagement on a one-year contract, to help shape and drive key initiatives across our clean energy and electrification portfolio. This role will play a critical part in advancing our growth strategy and refining our customer segmentation approach.

The role will span a wide range of solution types, including software platforms, infrastructure programs, advisory services, and regulatory products such as Clean Fuel Regulation credit management. This is a hands-on, execution-focused role ideal for someone who thrives at the intersection of planning, research, and operational delivery.

Key Responsibilities

New Product Development

• Support market research, user needs assessments, and competitive analysis to inform product development and lifecycle planning.

• Assist in drafting product documentation, internal communications, and training materials to support product rollout.

• Help compile business case inputs for new products or enhancements, including value proposition details and preliminary financial analysis.

• Assist in coordinating feedback and contributions from cross-functional teams, including product, engineering, operations, regulatory and commercial groups.  

Strategic Initiatives Development

• Assist in vendor and solution evaluations—identifying, analyzing, and comparing potential partners or platforms (e.g., software, infrastructure, technology vendors).

• Support the development and implementation of high-impact strategic initiatives, such as internal process improvements, new market entry plans, or cross-functional transformation projects.

• Gather internal and external stakeholder insights to shape initiative design and execution strategies.

Execution of Electrification Roadmaps and Strategic Studies

• Coordinate and execute various electrification roadmaps and strategic studies

• Prepare scopes of work with clear deliverables, timelines and outcomes

• Collaborate with clients to collect operational data and deliver valuable operational insights

• Attend client meetings to discuss the progress and present the results  

Clean Fuel Regulation & Credit Program Management

• Support the administration of clean fuel credit programs, including documentation, compliance tracking and forecasting.

Qualifications

• Bachelor’s degree in business, Engineering, Environmental Science or a related field.

• 5+ years of experience managing and executing product strategy in the areas of fleet electrification, energy policy, sustainability, or related fields.

• Experience working in or with the clean energy, electrification, or transportation sectors is preferred

• Strong research, analytical, data management and organizational skills.

• Proficiency in tools like Excel, PowerPoint, and data visualization platforms.

• Demonstrated experience in establishing and growing customer relationships

• Comfortable working in a fast-paced, cross-functional environment.

While all qualified candidates are invited to apply, we particularly welcome applications from women, persons with disabilities, First Nations, Métis and Inuit peoples, members of visible minorities, and 2SLGBTQ+ persons.

PowerON will accommodate candidates under the AODA legislation in all aspects of the hiring process. Please notify us if accommodation is required.

Job Description

Job Description

Bilingual - French & English

Description de l'entreprise :

Ici, l'excellence rencontre l'innovation dans le monde de la dentisterie et de la chirurgie buccale. En tant que distributeur premier de dispositifs médicaux spécialisés et de produits pharmaceutiques, nous sommes fiers de notre engagement envers un service exceptionnel et la sensibilisation à la marque. Opérant à la pointe de l'industrie, nous servons des cliniques dentaires et de chirurgie buccale non seulement au Canada, mais aussi au-delà.

Notre mission est claire - offrir les normes les plus élevées d'expertise chirurgicale, d'innovation et de service centré sur le patient. Nous ne sommes pas seulement des distributeurs ; nous sommes des partenaires dans la restauration et l'amélioration de la santé bucco-dentaire, de la fonction et de l'esthétique. Notre objectif est de garantir que chaque patient puisse sourire en toute confiance, sachant qu'il a reçu les meilleurs soins possibles.

Ce qui nous distingue, c'est notre dévouement inébranlable à l'excellence. Nous faisons constamment progresser nos compétences, adoptons les technologies de pointe et favorisons une culture d'intégrité, d'empathie et de professionnalisme. Dans le domaine en constante évolution de la chirurgie buccale, nous prospérons en partageant des connaissances, en collaborant et en embrassant le changement. Nous croyons en tirant le meilleur parti des outils fournis, en repoussant les limites et en fixant de nouveaux standards en matière de soins aux patients.

Notre culture d'entreprise est un témoignage de nos valeurs - partage, collaboration et recherche inlassable de l'excellence. Nous comprenons que l'avenir de la chirurgie buccale est façonné par les efforts collectifs de notre équipe. Ensemble, nous remodelons le paysage de la chirurgie buccale et établissons de nouvelles normes de soins qui reflètent notre engagement envers le bien-être des patients.

Représentant fièrement des marques leaders de l'industrie, nous veillons à ce que notre portefeuille de produits reflète la plus haute qualité dans chaque catégorie respective. Rejoignez-nous dans cette excitante aventure alors que nous redéfinissons l'avenir de la chirurgie buccale, un sourire à la fois. Ici, la clé du succès réside dans notre passion collective, notre expertise et notre recherche inlassable de l'excellence.

Aperçu du poste :

En tant que Spécialiste de l'engagement client, vous serez principalement responsable de servir les besoins commerciaux et des clients actuels tout en stimulant la croissance de l'entreprise et en élargissant notre base de clients. Le Spécialiste de l'engagement client est responsable d'améliorer la satisfaction et la fidélité des clients en garantissant une expérience positive à chaque point de contact.

Rémunération :

• Salaire de base annuel 50 000,00$ - 55 000,00$
• Incitatif: 12 000,00 annuellement sans plafond (mesuré et payé mensuellement)

Avantages :

• Soins dentaires
• Programme d'aide aux employés
• Soins de santé étendus
• Assurance vie
• Congés payés
• Régime de retraite avec participation de l'employeur
• Soins de la vue
• Travail à domicile

Spécialiste de l'engagement client:

• Appeler les clients actuels et nouveaux pour détailler la gamme de produits
• Mettre à jour toutes les informations de contact avec les informations clients actuelles dans notre système CRM
• Gérer les contrats existants et nouveaux avec la base de clients
• Informer les clients des promotions et des événements à venir
• Communiquer avec les représentants et les clients concernant les commandes et les retours
• Ajuster les scripts de vente et l'approche pour mieux répondre aux besoins des clients Présenter les représentants commerciaux sur le terrain pour rencontrer les clients Présenter des séminaires de formation continue aux clients
• Traiter les commandes web et clients au Canada
• Initier des appels sortants aux clients actuels pour vérifier les besoins en produits
• Initier des appels sortants aux non-clients pour générer des prospects et des opportunités
• Autres tâches selon les besoins

Compétences requises :

• Organisé, autonome et soucieux du détail
• Excellentes compétences en communication en français, tant à l'écrit qu'à l'oral
• Excellente manière au téléphone
• Familiarité et/ou capacité à travailler avec SAP ou un système CRM équivalent Compétences avancées avec Microsoft Office, en mettant l'accent sur Excel
• Capacité à travailler de manière autonome et en équipe.
• Au moins un an d'expérience dans la vente interne, le service client ou la gestion de comptes.
• Expérience dentaire préférable

Horaire :

• Quart de travail de 8 heures
• Quart de jour
• Du lundi au vendredi

Veuillez noter qu'un questionnaire vidéo sera envoyé sous peu.

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The Customer Engagement Specialist interacts with current clients while also prospecting new clients to support our outside sales team. As a specialty pharmaceutical and medical device distributor, we are committed to providing exceptional service to the thousands on dental and oral surgery clinics that we serve in Canada.

Customer Engagement Specialist:

• Call current and new clients to detail product suite
• Update all contact information with current customer information within our CRM system
• Manage existing and new contracts with customer base
• Inform clients of promotions and upcoming events
• Communicate with representatives and clients in regards to orders and returns
• Adjust sales scripts and approach to better service the needs of customers
• Introduce field sales representatives to meet with customers
• Introduce Continuing Education Seminars to client
• Process web and client orders in Canada
• Initiate outbound calls to current clients to verify product needs
• Initiate outbound calls to non-clients to generate leads and opportunities
• Other duties as assigned

Requirements

• Organized, self-starter, and detail oriented
• Excellent communication skills, written and spoken
• Excellent phone manner
• Familiarity and/or able to work with SAP or equivalent CRM system
• Proficient skills with Microsoft Office, with a focus on Excel
• Able to work independently and within a team environment
• 1+ year of experience in an inside sales, customer service or account executive role
• Dental experience preferred
• French, speaking, and writing is required

Job Type: Full-time, permanent

Salary : $50,000.00 - $55,000.00 per year + uncapped commissions

Benefits

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Remote work environment

Please note a video questionnaire will be sent shortly.

Job Description

Job Description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to  goeasy ! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as  Waterstone Canada’s Most Admired Corporate Cultures ,  Canada’s Top Growing Companies , and the  TSX30 , highlighting us as one of  the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women , and having one of the Most Trusted Executive Teams , and included on TIME Magazine’s 2025 list of Canada’s Best Companies .  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome ,  easyfinancial , and  LendCare .

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

Role Overview

Type: 18 Month Contract

Are you a strategic, data-driven digital product leader ready to transform the way customers engage with financial services? We are looking for a Senior Product Manager, Customer Engagement Platforms to lead the vision, roadmap, and execution of our mobile apps and customer portal. This 18-month contract role is a chance to deliver frictionless, impactful digital experiences that drive customer satisfaction, operational efficiency, and business growth across our brands.

What You’ll Do:

Own & Lead the Digital Product Vision

• Define and evolve the strategic roadmap for our mobile app (goeasy Connect ) and web-based customer portals.
• Build a data-informed product vision that balances short-term delivery with long-term innovation.
• Act as the product owner for key digital platforms, ensuring alignment with both customer needs and business priorities.

Deliver Best-in-Class Customer Experiences

• Champion a mobile-first, customer-first mindset in all product decisions.
• Design seamless, intuitive user journeys for loan applications, payments, account management, and self-service features.
• Lead UI/UX standards across platforms, ensuring accessibility and usability best practices.
• Optimize conversion, engagement, and satisfaction through continuous improvements and experimentation.

Drive Cross-Functional Execution

• Collaborate with technology, marketing, operations, analytics, and third-party vendors to bring your product vision to life.
• Manage and prioritize product backlogs, define user stories, and lead Agile ceremonies.
• Partner with QA/UAT teams to validate functionality, ensuring smooth and high-quality launches.

Be the Voice of the Customer & Market

• Use research, data, and usability testing to uncover pain points and prioritize enhancements.
• Translate customer insights into actionable requirements and features.
• Stay ahead of digital and fintech trends, ensuring our platforms remain competitive and innovative.

What You Bring:

• 5–7 years of experience in digital product management or ownership, ideally in fintech, financial services, or eCommerce .
• Proven success launching and optimizing mobile apps and web portals with measurable business impact.
• Strong command of product management frameworks (Agile, Scrum), backlog management, and delivery processes.
• Data-driven mindset with hands-on experience using product analytics tools (GA, Mixpanel, Amplitude, etc.).
• Deep knowledge of UX best practices, mobile-first design, and digital experimentation (A/B testing, usability studies).
• Ability to synthesize complex technical, business, and customer requirements into clear roadmaps.
• Experience managing agencies or vendors, especially digital design and development teams.
• Technical literacy in web/mobile platforms, API integrations, design systems, and SEO best practices.
• Collaborative and entrepreneurial spirit; thrives in fast-paced, dynamic environments where ownership and impact are key.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week , from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Diversity, Inclusion, and Equal Opportunity Employment :

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above. 

**Company Description**
**WHO ARE WE?**
Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job u2013 we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, thatu2019s something weu2019re truly proud of. Work That Matters, People Who Care.
**Job Description**
**WHAT''S THE JOB?**
We are looking to hire a talented
**Call/ Receipt/ Dispatcher**
to the Dexterra On Demand Team. The Call/ Receipt/ Dispatcher is crucial for ensuring that requests and services are handled efficiently and effectively, maintaining a high level of service for customers or clients.
**Call/Receipt**
Respond promptly to customer inquiries, support requests, or emergency calls with exceptional communication skills.
Collect detailed information from callers, including location, nature of the issue, and urgency, ensuring clear and accurate understanding.
Provide initial assistance, troubleshoot issues where possible, or direct callers to appropriate resources with a client-focused approach.
Document all call details and interactions in a tracking system for record-keeping and follow-up, maintaining meticulous records.
Process various requests (e.g., service requests, inquiries, or confirmations) from clients, ensuring a high standard of client management.
Input request information into a database or tracking system with precision and completeness.
Keep clients informed about the status of their requests or any additional steps required, fostering strong client relationships.
**Dispatch**
Organize and coordinate the deployment of personnel, vehicles, or resources based on incoming requests, demonstrating strong multitasking abilities.
Utilize radios, phones, software, or other communication tools to relay information effectively to dispatch teams or field operatives.
Assess the urgency and priority of requests to determine dispatch order, adapting quickly to changing needs.
Monitor dispatched services to ensure timely response and delivery, adjusting schedules as necessary while managing multiple priorities
Collaborate with clients, managers, and field teams to schedule work efficiently, balancing communication and operational demands.
**WHATu2019S IN IT FOR YOU?**
Be part of an industry that''s more important than ever!
Career advancement opportunities.
Whereas other companies are downsizing, we are growing!
Be #1 on day 1 by joining an industry leader.
Follow Dexterra on LinkedIn ( Facebook ( .
**Qualifications**
**WHO ARE WE LOOKING FOR?**
Minimum of 2 years of experience in a similar dispatching or client-facing role.
Exceptional verbal and written communication skills to interact professionally with clients, managers, and team members.
Demonstrate multitasking abilities to manage workflows, handle multiple requests, and oversee dispatch operations simultaneously.
Ability to prepare Quotes for clients, including cost estimates based on service requirements and technician time.
Quick problem-solving skills to address issues efficiently and identify effective solutions.
High attention to detail to ensure all information is accurately recorded, processed, and communicated.
Commitment to delivering a superior level of service to customers and clients.
Strong client management skills to build and maintain positive relationships, address concerns, and ensure satisfaction.
**Additional Information**
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteransu2019 status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

**Company Description**
**WHO ARE WE?**
Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job u2013 we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, thatu2019s something weu2019re truly proud of. Work That Matters, People Who Care.
**Job Description**
**WHAT''S THE JOB?**
We are looking to hire a talented
**Call/ Receipt/ Dispatcher**
to the Dexterra On Demand Team. The Call/ Receipt/ Dispatcher is crucial for ensuring that requests and services are handled efficiently and effectively, maintaining a high level of service for customers or clients.
**Call/Receipt**
Respond promptly to customer inquiries, support requests, or emergency calls with exceptional communication skills.
Collect detailed information from callers, including location, nature of the issue, and urgency, ensuring clear and accurate understanding.
Provide initial assistance, troubleshoot issues where possible, or direct callers to appropriate resources with a client-focused approach.
Document all call details and interactions in a tracking system for record-keeping and follow-up, maintaining meticulous records.
Process various requests (e.g., service requests, inquiries, or confirmations) from clients, ensuring a high standard of client management.
Input request information into a database or tracking system with precision and completeness.
Keep clients informed about the status of their requests or any additional steps required, fostering strong client relationships.
**Dispatch**
Organize and coordinate the deployment of personnel, vehicles, or resources based on incoming requests, demonstrating strong multitasking abilities.
Utilize radios, phones, software, or other communication tools to relay information effectively to dispatch teams or field operatives.
Assess the urgency and priority of requests to determine dispatch order, adapting quickly to changing needs.
Monitor dispatched services to ensure timely response and delivery, adjusting schedules as necessary while managing multiple priorities
Collaborate with clients, managers, and field teams to schedule work efficiently, balancing communication and operational demands.
**WHATu2019S IN IT FOR YOU?**
Be part of an industry that''s more important than ever!
Career advancement opportunities.
Whereas other companies are downsizing, we are growing!
Be #1 on day 1 by joining an industry leader.
Follow Dexterra on LinkedIn ( Facebook ( .
**Qualifications**
**WHO ARE WE LOOKING FOR?**
Minimum of 2 years of experience in a similar dispatching or client-facing role.
Exceptional verbal and written communication skills to interact professionally with clients, managers, and team members.
Demonstrate multitasking abilities to manage workflows, handle multiple requests, and oversee dispatch operations simultaneously.
Ability to prepare Quotes for clients, including cost estimates based on service requirements and technician time.
Quick problem-solving skills to address issues efficiently and identify effective solutions.
High attention to detail to ensure all information is accurately recorded, processed, and communicated.
Commitment to delivering a superior level of service to customers and clients.
Strong client management skills to build and maintain positive relationships, address concerns, and ensure satisfaction.
**Additional Information**
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteransu2019 status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.