185 Customer Engagement jobs in Brampton

Job Description

We are hiring a Manager, Product Strategy and Customer Engagement on a one-year contract , to help shape and drive key initiatives across our clean energy and electrification portfolio. This role will play a critical part in advancing our growth strategy and refining our customer segmentation approach.

The role will span a wide range of solution types, including software platforms, infrastructure programs, advisory services, and regulatory products such as Clean Fuel Regulation credit management. This is a hands-on, execution-focused role ideal for someone who thrives at the intersection of planning, research, and operational delivery.

Key Responsibilities

New Product Development

• Support market research, user needs assessments, and competitive analysis to inform product development and lifecycle planning.

• Assist in drafting product documentation, internal communications, and training materials to support product rollout.

• Help compile business case inputs for new products or enhancements, including value proposition details and preliminary financial analysis.

• Assist in coordinating feedback and contributions from cross-functional teams, including product, engineering, operations, regulatory and commercial groups.  

Strategic Initiatives Development

• Assist in vendor and solution evaluations—identifying, analyzing, and comparing potential partners or platforms (e.g., software, infrastructure, technology vendors).

• Support the development and implementation of high-impact strategic initiatives, such as internal process improvements, new market entry plans, or cross-functional transformation projects.

• Gather internal and external stakeholder insights to shape initiative design and execution strategies.

Execution of Electrification Roadmaps and Strategic Studies

• Coordinate and execute various electrification roadmaps and strategic studies

• Prepare scopes of work with clear deliverables, timelines and outcomes

• Collaborate with clients to collect operational data and deliver valuable operational insights

• Attend client meetings to discuss the progress and present the results  

Clean Fuel Regulation & Credit Program Management

• Support the administration of clean fuel credit programs, including documentation, compliance tracking and forecasting.

Qualifications

• Bachelor’s degree in business, Engineering, Environmental Science or a related field.

• 5+ years of experience managing and executing product strategy in the areas of fleet electrification, energy policy, sustainability, or related fields.

• Experience working in or with the clean energy, electrification, or transportation sectors is preferred

• Strong research, analytical, data management and organizational skills.

• Proficiency in tools like Excel, PowerPoint, and data visualization platforms.

• Demonstrated experience in establishing and growing customer relationships

• Comfortable working in a fast-paced, cross-functional environment.

While all qualified candidates are invited to apply, we particularly welcome applications from women, persons with disabilities, First Nations, Métis and Inuit peoples, members of visible minorities, and 2SLGBTQ+ persons.

PowerON will accommodate candidates under the AODA legislation in all aspects of the hiring process. Please notify us if accommodation is required.

Job Description

Company Description

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

WHAT'S THE JOB?

We are looking to hire a talented Call/ Receipt/ Dispatcher  to the Dexterra On Demand Team. The Call/ Receipt/ Dispatcher is crucial for ensuring that requests and services are handled efficiently and effectively, maintaining a high level of service for customers or clients.

Call/Receipt

• Respond promptly to customer inquiries, support requests, or emergency calls with exceptional communication skills.
• Collect detailed information from callers, including location, nature of the issue, and urgency, ensuring clear and accurate understanding.
• Provide initial assistance, troubleshoot issues where possible, or direct callers to appropriate resources with a client-focused approach.
• Document all call details and interactions in a tracking system for record-keeping and follow-up, maintaining meticulous records.
• Process various requests (e.g., service requests, inquiries, or confirmations) from clients, ensuring a high standard of client management.
• Input request information into a database or tracking system with precision and completeness.
• Keep clients informed about the status of their requests or any additional steps required, fostering strong client relationships.

Dispatch

• Organize and coordinate the deployment of personnel, vehicles, or resources based on incoming requests, demonstrating strong multitasking abilities.
• Utilize radios, phones, software, or other communication tools to relay information effectively to dispatch teams or field operatives.
• Assess the urgency and priority of requests to determine dispatch order, adapting quickly to changing needs.
• Monitor dispatched services to ensure timely response and delivery, adjusting schedules as necessary while managing multiple priorities
• Collaborate with clients, managers, and field teams to schedule work efficiently, balancing communication and operational demands.

WHAT’S IN IT FOR YOU?

• Be part of an industry that's more important than ever!
• Career advancement opportunities.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.

Follow Dexterra on LinkedIn and Facebook. 

WHO ARE WE LOOKING FOR?

• Minimum of 2 years of experience in a similar dispatching or client-facing role.
• Exceptional verbal and written communication skills to interact professionally with clients, managers, and team members.
• Demonstrate multitasking abilities to manage workflows, handle multiple requests, and oversee dispatch operations simultaneously.
• Ability to prepare Quotes for clients, including cost estimates based on service requirements and technician time.
• Quick problem-solving skills to address issues efficiently and identify effective solutions.
• High attention to detail to ensure all information is accurately recorded, processed, and communicated.
• Commitment to delivering a superior level of service to customers and clients.
• Strong client management skills to build and maintain positive relationships, address concerns, and ensure satisfaction.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

Job Description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy ! At goeasy , our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures , Canada’s Top Growing Companies , and the TSX30 , highlighting us as one of the top performers on the TSX . We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work®. These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome , easyfinancial , and LendCare . If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

Role Overview:

At goeasy, we're on the lookout for a visionary leader to revolutionize our customer experience. As Vice President, Customer Management & Engagement (Digital Products) , you’ll drive the strategy for the entire customer journey, from lifecycle management to digital product development and customer experience. Your focus will be on building customer loyalty, driving satisfaction, and fueling sustainable growth through innovative solutions and actionable insights.

Leading dynamic teams across digital engagement platforms (mobile app, online tools) and customer lifecycle strategy, you'll oversee key CX initiatives such as Voice of Customer, NPS, and sentiment analysis. You'll also lead the development of a powerful customer segmentation strategy, delivering personalized, impactful experiences that make a real difference for our customers and the business.

In this senior leadership position, you will directly influence how millions of Canadians interact with the goeasy brand, turning every touchpoint into an opportunity for meaningful connection and lasting value.

Customer Lifecycle & Engagement Strategy

• Lead enterprise strategy to deepen customer relationships throughout the lifecycle
• Develop and scale customer segmentation and lifecycle strategies
• Integrate segmentation and LTV frameworks into marketing, product, and personalization
• Optimize journeys across onboarding, activation, engagement, and retention
• Drive engagement KPIs including adoption, usage, cross-sell, churn reduction, and loyalty

Digital Product Ownership

• Own strategy, roadmap, and performance for digital products (mobile app, online account tools)
• Deliver intuitive, high-impact digital experiences that support customer self-service and satisfaction
• Use analytics and VOC insights to drive continuous product enhancement and business growth

Customer Experience & Satisfaction

• Lead CX strategy across all customer channels
• Oversee CSAT, NPS, and VOC programs to capture and apply customer feedback
• Partner cross-functionally to embed insights into product design and service delivery

Portfolio Growth & Customer-Centric Strategy

• Drive usage, retention, and LTV through personalized, data-driven engagement
• Use segmentation and predictive analytics to align customer needs with business goals
• Ensure compliance and alignment with risk and financial frameworks

Leadership & Collaboration

• Lead cross-functional teams across lifecycle, CX, analytics, and digital product
• Influence enterprise strategy and customer investment decisions
• Foster a culture of innovation, accountability, and customer empathy

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred
• 12+ years in customer management, digital product, lifecycle marketing, or transformation (preferably in financial services or consumer tech.
• Deep expertise in establishing measurement frameworks used to measure existing customer profitability; customer lifetime value (LTV)
• Deep expertise in digital product management including mobile app proficiency
• Proven track record of improving customer metrics and turning insights into strategic action.
• Strong leadership presence, communication skills, and ability to influence
• Highly data-driven with experience using analytics to drive change and optimize performance.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

#LI-RU1

Job Description

“How do you live in the moment?”

We are passionate about ‘Making Every Moment Matter™. We are seeking a candidate that shares our values - a person who has a passion to make a difference, who has a strong moral compass and who has a commitment to teamwork. The ideal candidate is a warm and loving person who makes meaningful connections with those they are caring for.

The Employee Engagement Specialist reports to the Executive Director and in collaboration with the Director of Care, Department Heads and the Director of Talent Management the Employee Engagement Specialist conducts a wide range of support functions to implement talent management strategies and plans for workforce needs. This role considers immediate and long-term staffing requirements. In alignment with the organization’s talent management strategies and vision, the Specialist lead the TM function in the Home in areas such as recruitment & onboarding, retention, culture & employee engagement, wellness & absenteeism, performance management, talent development and workforce planning. The Specialist will provide monthly metrics and analyze trends, gaps and best talent management practices in the Home.

Responsibilities:

• Supports all human resources initiatives at the Home level including but not limited to: recruitment & onboarding, retention, culture & employee engagement, wellness & absenteeism, performance management, talent development and workforce planning.
• Measures and tracks outcomes of all talent management initiatives at the Home level.
• Supports the Director, Talent Management and other key stakeholders to explore and implement future enhancements to talent management initiatives and programs
• Demonstrates attitudes and beliefs consistent with being person-centered
• Acts as the Home’s internal expert in HRIS in order to be a resource for the optimum use and benefits of the software system
• In partnership with operations, ensures optimal employee utilization during shifts
• May need to work day/evening/night shifts to fully support employee engagement
• Supports and implements recruiting processes, tools, resources and training
• Coordinates recruiting efforts within the Home by sourcing candidates using traditional posting sites, educational institutions, co-op, student or subsidized programs, local media, social media, industry specialty sites to obtain candidates for postings
• Supports managers in coaching, mentoring and developing employees through the talent development and succession planning processes
• Manages the employee engagement survey process in the Home, assesses trends, gaps and outcomes and partners with operations to create action plans.
• Supports operations in the management of the wellness and absenteeism program, addresses concerns with management and employees as necessary and aligns with the collective agreement in the Home
• Aligns home priorities with overall organization’s talent management strategy
• Other duties as assigned and or indicated in Job Task Inventory

Qualifications:

The qualifications needed to join our family are as follows:

• Certification in HR (Minimum of a Degree/Diploma or equivalent in Human Resources, Business, Development)
• CHRP designation (Certified Human Resources Professional) an asset
• Minimum of 2 – 3 years of human resources generalist experience
• Minimum of two (2) years of experience working in Long Term Care and /or in the healthcare industry an asset
• Well-developed interpersonal skills and demonstrated ability to interact efficiently and courteously (with residents, management, employees, volunteers and external providers)
• Strong consultative skills
• Labour relations experience an asset
• Strong analytical and organizational skills
• Works well under pressure and in stressful situations
• Ability to work independently and within a team
• Must have the ability to be flexible to work days, evenings, nights and weekends to meet with employees as necessary
• Good understanding of HR platforms, software and G-Suite/Microsoft Office
• To show evidence of being focused on people’s feelings when interacting and knowing how to turn a task into positive social interaction.
• To undertake and meet all legal requirements within a context of promoting individuals’ rights and measuring/reducing elements of risk.
• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one
• As a condition of employment, candidates are required to submit documented results of TB testing (within the last six months or within 14 days upon hire) or a chest X-ray (within the last year), as per Public Health requirements
• Two supervisory references required
• Provide proof of all required vaccines. The Employer strongly recommends to “stay up to date” with the recommended vaccines. Vaccination requirements are subject to changes as determined by the Employer.

What do we offer you?

• Competitive wages
• Employee benefits
• Employee perks
• Employee and Family Assistance Program
• Support for personal and professional growth

We look forward to speaking with you and Making Every Moment Matter™. Although we appreciate all applicants' interest, only those selected for further consideration will be contacted.
We strive to be diverse, inclusive, fair, equitable and accessible by addressing barriers and promoting dignity and respect for all. If you require accommodation at any time during the recruitment process, please contact the hiring manager.

Progress Career Planning Institute (PCPI) is a not-for-profit organization that provides skill training, employment and settlement services to a diverse population, to reach their full potential. The organization is also the proud founder and presenter of the IEP Conference, a unique forum for internationally educated professionals. PCPI’s success in delivering quality service is based on a business-like approach, supported by knowledgeable caring staff, user-friendly resources, and innovative programming.

PCPI is seeking a dynamic communicator who is experienced in developing strategic outreach plans, establishing community and employer partnerships, and who is a relationship builder, with a proven record of maintaining nurturing relationships.

The Community and Employer Engagement Specialist (CEES) is responsible for developing, nurturing and maintaining a network of community agencies, industry and employer partnerships and building long-term employment opportunities for jobseekers. The ideal candidate will use strategic approaches to achieve outcomes for job seekers and employer partners by exhibiting and presenting resources and information to large audiences both virtually and in person at industry conferences, boards of trade, and community events, and represent PCPI at community planning tables and working groups, leading workforce initiatives alongside industry to develop innovative, effective, and coordinated recruitment campaigns. The CEES will use their presence in the community to build brand awareness for PCPI and its services.

CORE RESPONSIBILITIES:

• Learn the IES service delivery guidelines and use them to assist with developing resources and to respond immediately and accurately to inquires
•  Uphold high customer service standards ensuring all calls and emails are answered and assistance provided in the first call
• Develop and implement a strategic outreach plan to increase community awareness about PCPI’s employment programs, and available talent pool
• Utilize social media, cold calls, events and in person visit to make connections and to increase PCPI service delivery awareness
• Build partnerships across various sectors and identify opportunities for collaboration and business development
• Establish and maintain a database of network contacts and actively engage contacts to stay informed on job leads and referrals
• Nurture the relationships and partnerships formed ensuring positive interactions, professionalism and responsiveness
• Work with employers to identify their HR needs and assist with job postings as needed
• Visit employers’ work environment and assess their RHHR needs, assisting with job postings and referrals
• Support employers in identifying the skills and competencies that are required to perform job tasks, as well as matching the competencies with clients’ capabilities
• Collaborate with Employment Consultant-Retention consultants to respond to job postings in a timely manner
• Use WCG-IES database system to enter required KPI data, within set timelines
• Continually assess and analyse the job market to identify companies, sectors hiring and/or laying off and make timely connections
• Develop presentations and promotional program videos to promote the services at trade shows, conference, to community service providers and employers
• Attend presentations at local job fairs and other employer-related networking events
• Represent PCPI at planning tables, chamber of commerce/boards of trade, and on advisory boards/meeting
• Host events including job fairs to connect employers and clients
• Establish memorandum of understanding with community partners to leverage resources and referrals
• Follow-up with referrals and employment commitments to support PCPI client volume and outcomes
• Write reports to keep management and WCG informed on efforts and outcomes resulting from planned activities.

OTHER RESPONSIBILITIES:

• Display a high level of personal integrity and professionalism when representing PCPI
• Provide services in accordance with contractual commitments, IES guidelines, performance requirements and PCPI policies, and procedures
• Other duties as required, including going beyond the job description as needed

Qualification and essential requirements

• Posses a post-secondary degree, or diploma in a related field (e.g., sales and marketing, business administration and/or sociology
• Experience working in an outcomes / target-based environment
• Strong customer service and relationship management skills with a proven sales aptitude
• Experience in providing workforce development information to employers; assessing employer needs and recommending appropriate supports and local resources
• Excellent administrative and organizational skills; ability to prioritize
• Excellent interpersonal skills coupled with strong verbal communications skills, comfortable presenting information in group settings
• Proven event management skills
• Ability to work independently with limited supervision as well as work within a team
• Knowledge of local labour market trends
• Results driven with creative approach to idea generation and problem solving
• Ability to working in fast paced environment with changing workloads
• Experience in Employment Ontario would be ideal, but not essential
• Knowledge of the local industries and labour market
• Fluency in French and/or a second language, an asset
• Solid understanding of confidentiality and other professional codes of conduct
• Strong digital literacy skills, including MS Office suite, especially Excel and Word
• Employment conditional on obtaining a criminal record check
• Experience delivering presentations and facilitating workshops
• Possess cultural sensitivity and experience working with people of diverse backgrounds
• Possess organizational, planning and time management skills
• Demonstrated interpersonal, analytical, and creative problem-solving skills
• Self-directed with experience working as part of a team and independently
• Possess a valid driver’s license and an automobile

WORKING CONDITIONS

In- person office setting, traveling within the GTA and working occasionally evenings as needed.

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If this sounds like an opportunity for you to apply your education, skills, and experience to the position, and to join a team of professionals, then we want to hear from you.

PCPI offers a competitive salary of $55,000 per year with health and dental benefits and 2% RRSP contribution.

In keeping with our commitment to equity, diversity and inclusionin our work environment, we encourage applications from persons from diverse backgrounds.

No telephone enquiries please .

We thank all candidates for their interest; however, only those whose skills match with the required competencies will be invited for an interview.