3,283 Customer Focused Professionals jobs in Canada

Job Description

Salary:

Schema App is a fast-paced, profitable SaaS company headquartered in Guelph, Ontario, and proud of our Canada-wide team. We are a smart, collaborative team on a mission to be a global leader in Enterprise Marketing Tech Innovation with a focus on content knowledge graphs. Schema App is proud to call SAP, Wells Fargo, and Henry Ford Health our customers. We are the leaders in a niche area of search engine optimization (SEO), called schema markup. Schema markup builds knowledge graphs that unlock AI and Search understanding of web content. Our comprehensive end-to-end solution empowers Enterprise Digital Marketing Teams to achieve organic search results, content insights and increased AI efficiency. Our technology is essential with the evolution of AI Search (ChatGPT, AI Overviews, and Gemini).

Visit Schema App at or on LinkedIn.

We are looking to hire a Customer Success Manager to join our growing team. The Customer Success Manager (CSM) serves as the strategic partner and trusted advisor to customers, ensuring they achieve measurable value and long-term success with our solutions. This role is accountable for driving retention, renewal, and expansion by deeply understanding customer goals, fostering strong multi-threaded relationships, and delivering proactive, data-driven support. The CSM also collaborates cross-functionallyespecially with Product and Salesto represent the voice of the customer and fuel continuous improvement and innovation.

Functional Accountabilities

• Own Strategic Relationships with Key Stakeholders: Build and maintain trusted advisor relationships across multiple levels and departments within customer organizations in order to show value, earn trust, and partner to deliver on results. Proactively multi-thread (building relationships with multiple key stakeholders across different levels and functions) ensuring account alignment and mitigating risk; driving both retention and expansion.
• Drive Retention & Customer Health: Monitor customer health, product adoption, and CSAT metrics. Lead proactive outreach and engagement strategies to reduce churn risk and support long-term customer value realization.
• Lead Expansion & Renewal Opportunities: Identify and pursue revenue growth opportunities through increased usage, upsells, and cross-sells. Own and lead renewal strategies, timelines, and conversations, ensuring timely execution, uplift revenue generation and alignment with company goals. Collaborate closely with internal teams to position value and execute account growth and retention strategies.
• Act as an Industry & Product Expert: Maintain deep knowledge of the companys offerings and the customer's industry. Provide insights, strategic recommendations, and best practices to drive innovation and value for the customer.
• Voice of Customer: Partner with internal teams (e.g., Product, Support, Sales, and Marketing) to advocate for customer needs, resolve issues efficiently, and ensure delivery of exceptional customer experiences.

Key Competencies

• Stakeholder Management: Proven ability to build rapport, influence across organizational levels, and manage executive expectations while multi-threading (building relationships with multiple key stakeholders across different levels and functions) effectively to reduce account risk. Ability to map customer goals to product solutions, think long-term with annual roadmap building, and anticipate customer needs.
  
• Customer-Centric Mindset: Passion for helping customers achieve success and deliver measurable outcomes through tailored strategies and ongoing value delivery.
  
• Commercial Acumen: Comfortable navigating contract terms, renewal timelines, and financial implications to support revenue protection and growth.
  
• Communication & Presentation Skills: Strong verbal and written communicator with the ability to clearly present strategies, progress, and insights to both technical and non-technical stakeholders.
  
• Project & Time Management, Data-Driven: Capable of managing multiple customers, timelines, and priorities simultaneously with strong follow-through. Skilled in using data to monitor customer health, drive engagement strategies, and make informed decisions.

• Lifelong Learner:Strong and active interest in personal learning and personal/professional growth - which serves as a measure for the pursuit of growth in self-awareness, wisdom, knowledge, and insight. Understands the customers industry landscape, emerging trends, and how the product can be leveraged to solve evolving challenges.

• Technical Proficiency:Ability to learn and communicate complex technical tools and structure while troubleshooting customer issues. Be an expert in Schema App Tools and processes and use them on behalf of customers to create and manage semantic schema markup resulting in a connected content knowledge graph.

Customer Success Manager Metrics

1. Customer Satisfaction Score: Measures how satisfied customers are with a specific interaction, milestone, or service.
2. Stakeholder Coverage: Tracks the number of active relationships per account across different roles and levels to avoid single points of failure.
3. Upsell / Expansion Revenue: Measures the amount of revenue generated from existing accounts through additional product usage or new features.
4. Renewal Rate: Tracks success in securing contract renewals before or by expiry dates.
5. Churn Rate: Tracks how many customers or how much revenue is lost during a given period.

Core Values

• Growth Mindset: We are adaptable, nimble, and resilient. We are always learning.
• Resourceful: We are resourceful, take action on opportunities, and dont give up.
• One Team: We are collaborative, we win and learn together.
• We are Humble: We know what we are good at as people and as a company. We share what we know, admit what we dont, and seek clarity through curious questions.

Life @ Schema App

• Culture focused on your growth: Weekly 1:1 with conversations around Professional Development
• Great benefits for health & wellness, and your coverage starts as soon as you do.
• RRSP matching!
• Flex days to re-energize on top of vacation days and you dont work on your birthday.
• You choose where you work - home or headquarters in Guelph. The sales team comes into the office 1-2 times per week.
• The Culture Club keeps our virtual team connected through fun and innovative events.
• Diverse smart team! The more inclusive we are, the better our work will be.
  

Schema Apps purpose is to build meaningful connections, with each other, our customers, and the data so that we are all understood. We are a team of smart people helping each other solve hard problems.

Job Description

Salary: 70,000 to 85,000

About Fobi:

Fobi is a trailblazer in mobile wallet pass marketing, offering a robust, multi-channel platform designed to empower companies in crafting and deploying impactful wallet pass campaigns. These campaigns include ticketing, event access, and promotional activities aimed at augmenting revenue streams such as ticket, merchandise, food, and beverage sales and bolstering advertising and sponsorship engagements. By enhancing customer retention and loyalty, Fobi sets the stage for transformative marketing strategies in today's digital landscape.

Job Overview:

Working with the VP of Marketing, the Customer Success Manager (CSM) is responsible for building strong relationships with our customers, ensuring their satisfaction, and driving customer success. You will act as our customers' key point of contact, guiding them through onboarding, training, and ongoing support. This role requires a proactive approach to problem-solving and a commitment to understanding and addressing customer needs. This is a new role for the organization, so you will not only be contributing to client projects but also helping to develop the CSM role.

Key Responsibilities:

• Customer Onboarding: Lead the onboarding process for new customers, ensuring a smooth and efficient setup and integration of our products and services.
• Product Training: Conduct training sessions and workshops to educate customers on product features, functionalities, and best practices. Assist with the creation of training materials as needed.
• Customer Support: Support customers by addressing their inquiries, resolving issues, and ensuring their satisfaction.
• Feedback Collection: Gather and analyze customer feedback to identify areas for improvement and work with the development team to implement changes.
• Relationship Management: Build and maintain strong, long-lasting customer relationships, acting as a trusted advisor and advocate for the customer.
• Customer Success Plans: Develop and implement customer success plans to drive product adoption, retention, and growth.
• Cross-Functional Collaboration: Work closely with the Project, Development, and Marketing Managers to ensure a cohesive approach to customer success.
• Uncovering Revenue Opportunities: Identify and pursue upsell and cross-sell opportunities within the customer base to drive additional revenue growth.
• Client Sign-Offs: Ensure client sign-offs on project milestones and deliverables, confirming that customer expectations are met.
• Issue Escalation: Manage and escalate customer issues as necessary, ensuring timely resolution and customer satisfaction.
• Reporting and Metrics: Monitor and report on key customer success metrics, including customer satisfaction, product usage, and retention rates.

Experience:

• A minimum of 3-5 years of experience in customer success, account management, sales, or a related customer-facing role is required.
• Proven track record of managing customer relationships and delivering successful outcomes.
• Experience in a SaaS or technology company, as well as in a managed service company, is preferred.

Skills:

• Exceptional verbal and written communication skills, with the ability to convey complex concepts clearly and persuasively.
• Strong interpersonal skills to build and maintain relationships with customers, internal teams, and stakeholders.
• Highly organized with the ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Proficiency in project management principles and practices, with experience in coordinating and leading projects.
• Ability to understand and explain technical products and services to customers.
• Strong analytical skills to interpret customer data, identify trends, and make data-driven decisions.

Technical Proficiency:

• Proficiency in HubSpot CRM, Jira, Confluence, & Trello.
• Familiarity with customer success tools and platforms.
• Understanding data analysis and reporting tools (e.g., Excel, PowerBI, Google Analytics).

What We Offer:

• Competitive salary and benefits package.
  • $70,000 to $85,000
  • Employee stock options.
  • Extended health benefits.
• A dynamic, innovative, and inclusive hybrid work environment. Typically, two days in the office per week, more as required.
• Opportunities for professional growth and development.
• A chance to be a part of a leading company in the emerging field, shaping the future of mobile wallet pass utility and value.

Fobi is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Description

Salary:

CUSTOMER SUCCESS REPRESENTATIVE

Critical Environment Technologies Canada Inc.

#145, 7391 Vantage Way, Delta, BC V4G 1M3

ABOUT US:

Critical Environment Technologies (CET) is a leader in the design & manufacture of gas detection and indoor air quality systems. CET focuses on quality product and unmatched service and support. CET sells over 50 different products and has sold over 50,000 units in 23 countries, including all US states and Canadian provinces. Our controllers, transmitters and self-contained systems are installed in commercial HVAC, institutional, municipal and industrial applications including parkades, refrigeration plants, commercial swimming pools, water purification plans, arenas, wineries, breweries, and wastewater treatment plants.

ABOUT THE JOB:

CET is looking for a world class Customer Success Representative to join our team. As part of the Customer Success team, you will bring your expertise and winning personality to deliver exceptional service and solutions to customers in a high-energyenvironment. The Customer Success team first and foremost is a team that prioritizes our customers needs. Along with delivering excellent value to our customers, you will collaborate with many of our internal customers across the company such as Production, Supply Chain, and Engineering.

This is an in-office role based in Delta, BC. Monday Friday 8 am 4:30 pm

KEY RESPONSIBILITIES:

• Deliver an exceptional customer experience such that our customers keep coming back

• 
  Respond promptly and professionally to customer inquiries via emails, phone calls, and web chats while adhering to defined SLAs
• 
  Maintain a friendly and empathetic communication style, aiming to leave a positive impression on customers
• 
  Serve as the initial contact for customers, representing the company's values and dedication to customer satisfaction
• 
  Collaborate closely with internal teams to ensure customer requests are directed to the relevant departments, such as technical support, sales, or field service
• 
  Assist with order entry and service coordination when required, ensuring accurate and efficient processing
  

JOB REQUIREMENTS:

• 1-3 yrs experience in a customer service role
• Collaborative attitude, able to work effectively within a team and across departments
• Strong communication skills - both in written and verbal.
• Strong customer service orientation with a genuine desire to assist customers and exceed their expectations
• Demonstrated ability to manage multiple tasks and priorities while maintaining attention to detail
• Able to deal with people tactfully, diplomatically, and professionally at all times
• High school diploma or equivalent. Associate's or bachelor's degree in business, communications, or a related field is a plus

Job Description

What you'll do

• Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.
• Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities
• Advise customers on solution features, configuration options, and system processes and procedures
• Configure and customize new customer instances, as well as understand and configure interfaces to third-party applications
• Manage changes to requested solutions, including following the documented change request process for scope and billing management
• Onboard clients, including creating training material and conducting effective training calls and/or visits with clients
• Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise
• Provide proactive outreach at all stages of the customer lifecycle
• Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions
• Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels
• Participate in customer support standby rotations when the regular support team is unavailable
• Assist, if requested, in the sales process, providing technical sales support

Skills you'll need

• Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution
• One or more years of experience managing software implementation projects
• Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment
• Excellent communication and presentation skills
• Must be personable and enjoy working with people in an entirely customer-facing role
• Knowledge of project management/delivery methods and tools
• Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
• Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
• Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
• Working knowledge of Scrum and other Agile methodologies
• Bonus: previous experience with programming, or ability to write simple database queries and scripts
• Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
• Experience in the Workforce Management domain preferred
• Experience with Salesforce (or other CRM) desired
• Ability to travel (job requires up to 30% travel)
• Comfortable working as needed in a remote environment with video-conferencing tools

What you'll get

• Competitive wages
• ESPO (employee stock option program)
• Medical/dental vision coverage
• 401(k)
• Flexible PTO and 10 paid holidays per year
• Career advancement opportunities

Job Description

Job Summary:

This exciting role will be the face of the company for our marketplace and purchase program. The successful candidate must care deeply about solving avoidable wasted food and have excellent Customer Success Lead will manage the online marketplace and work closely with customer’s orders, confirming accuracy, and ensuring vendor commitments in accuracy and pricing. The Lead must also possess strong communication, interpersonal, and organizational skills to interact successfully with vendors, non profit customers and managers in responding to customer inquiries and resolving issues or complaints.

Duties/Responsibilities:

• Conduct demos of our platform to new and existing suppliers
• Account relations - Including assisting with onboarding and troubleshooting.
• Receive, coordinate and process incoming orders in our online platform
• Coordinate and schedule delivery of orders with vendors and non-profits
• Pricing out 3rd party logistics and vendors as needed
• Prepare PO’s, and Invoice customers
• Prepare standard operating procedures, knowledge-based documents such as summaries and responses to frequently asked questions.
• Manage the department and ensure the team complies with company guidelines particularly related to quality of service.
• Train new employees in the company's customer service policies, procedures, and best practices.
• Collect data and prepare reports on customer complaints and inquiries.
• Prepare monthly reports summarizing the assigned customer success team performance.

Required Skills/Abilities:

• Must be personable and enjoy working in a customer facing role with people in nonprofit and for profit organizations
• Strict attention to detail.
• Min 5 years of customer success experience required, preferably in the food industry or Consumer Packaged Goods industry.
• Accounts payable and receivable experience with some knowledge of Xero
• Knowledge of project management/delivery methods and tools
• Organized, detail-oriented, and able to support many clients at once.
• Ability to deal with ambiguity and structure the unstructured
• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
• Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
• Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation to the technical or management Teams
• Comfortable using and learning software, including Google Suite, MS Office (Excel), ticketing/tracking systems and Salesforce.
• Excellent verbal and written communication skills.
• Ability to problem solve and resolve customer complaints and issues while maintaining a professional and calm demeanour.

Salary: $60,000 + benefits package

Location: Hybrid - Office in Vancouver + Remote (Must reside in British Columbia)

Job Description

We are looking for multiple (3) Customer Success Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

• 2+ years of Customer Success Management, Consulting or Project delivery for a global B2B tech, SaaS or enterprise software business
• Analytical: Strong analytical skills with an aptitude for translating quantitative and qualitative customer data into action plans.
• Technology and systems: Comfortable with the following software: JIRA, Microsoft 365, Salesforce, Atlassian
• Experience onboarding customers and participating in pre-sales meetings

Bonus points if you have:

• Knowledge of Directory services (DirSync, AADSync, Active Directory / domains) and messaging platforms (platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)

Perks:

• Competitive Salary!
• Health and dental benefits
• Plenty of vacation time
• Opportunity for career progression
• Completely remote work!

If this role sounds like something you might be interested in, please click apply!

Job Description

Company Description

Assent is the supply chain sustainability management solution for the world’s most responsible, sustainability-focused complex manufacturers. The #1 business risk for complex manufacturers is hidden. Most supply chains were never built with sustainability in mind, and most manufacturers do not have deep visibility into their supply chain risks while outsourcing the majority of their production. Shaped by regulatory experts, customers and suppliers, Assent is the foundation manufacturers need for cross-enterprise sustainability. At Assent, your work will help bring transparency, sustainability, and fairness to the global community. 

We’re one of the fastest-growing technology companies - from $5 million to $0 million ARR in under five years! As the global leader in supply chain sustainability management, we provide transparency into the supply chains of some of the world's largest and most successful companies, including 75 percent of Fortune 500 companies. In our most recent funding round, we raised 350 Million USD in funding led by Vista Equity Partners. This funding will allow us to continue to scale with purpose, and add exceptional talent to our already remarkable team. Assent is the first North American software company to achieve both B Corporation Certification and Advanced Status with United Nations Global Compact. This reflects our deep commitment to embed sustainability not only across our organization, but as part of how we drive positive impacts for our communities and the customers we serve.

Join our Talent Community to stay in touch and learn more!

Position Summary

Customer Success Associate (CSA) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal CSA, is highly organized with impeccable attention to detail and excellent interpersonal skills. Overall the CSA responsible for customer health metrics and retention.

Key Requirements & Responsibilities 

• Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones; 

• Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.

• Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics. 

• Participate in and potentially lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews: 

  • Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;

  • Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported. 

  • Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams. 

• Oversee the initial launch of compliance programs with support, engaging with Assent's Professional Services team to ensure quality product configuration during implementation.

• Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.

• Coordinate user permissions in the Assent platform with Platform Operations.

• Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.

• Possess beginner regulatory knowledge in order to consult with clients in program direction;

• Work with the team to identify and drive improvements in product offerings, processes, systems, and tools.

• Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.

• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs

Your Knowledge, Skills and Abilities

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications

• Good communication skills in English, both verbal and written, with consideration and clarity. Additional languages are a plus.

• Completion of University, College, and/or Post Graduate Certificate in a related field, or equivalent work experience.

• Basic understanding of customer management and/or project management principles.

• Exposure to technology/SaaS and/or Professional Services environments preferred.

• Ability to build relationships in a collaborative environment with various stakeholders.

• Basic time management and organizational abilities, capable of prioritizing tasks.

• Eagerness to learn and stay updated on changing regulations.

• Emotional intelligence, with self-awareness and adaptability.

• Curiosity and problem-solving skills.

• Proactive in understanding and addressing others' needs, with clear communication.

• Team player mentality, willing to assist others and contribute expertise.

• Open to feedback and willing to improve.

• Proficiency in MS Office Suite, Google Applications, and other productivity tools.

At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.

Life at Assent

• Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

• Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

• Life at Assent: There is purpose beyond your work. We provide our team members with volunteer days, flexible work options and opportunities to get involved in corporate giving initiatives.

• Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

• Work The Way That Works for You: Your work and life should be balanced in a way that is purposeful for you. We offer flexible working environments for our team. Choose a space that meets your unique needs.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact and we will be happy to help.  

Job Description

We are looking for multiple (3) Customer Success Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

• 2+ years of Customer Success Management, Consulting or Project delivery for a global B2B tech, SaaS or enterprise software business
• Analytical: Strong analytical skills with an aptitude for translating quantitative and qualitative customer data into action plans.
• Technology and systems: Comfortable with the following software: JIRA, Microsoft 365, Salesforce, Atlassian
• Experience onboarding customers and participating in pre-sales meetings

Bonus points if you have:

• Knowledge of Directory services (DirSync, AADSync, Active Directory / domains) and messaging platforms (platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)

Perks:

• Competitive Salary!
• Health and dental benefits
• Plenty of vacation time
• Opportunity for career progression
• Completely remote work!

If this role sounds like something you might be interested in, please click apply!

Job Description

Job Summary:

This exciting role will be the face of the company for our marketplace and purchase program. The successful candidate must care deeply about solving avoidable wasted food and have excellent Customer Success Lead will manage the online marketplace and work closely with customer’s orders, confirming accuracy, and ensuring vendor commitments in accuracy and pricing. The Lead must also possess strong communication, interpersonal, and organizational skills to interact successfully with vendors, non profit customers and managers in responding to customer inquiries and resolving issues or complaints.

Duties/Responsibilities:

• Conduct demos of our platform to new and existing suppliers
• Account relations - Including assisting with onboarding and troubleshooting.
• Receive, coordinate and process incoming orders in our online platform
• Coordinate and schedule delivery of orders with vendors and non-profits
• Pricing out 3rd party logistics and vendors as needed
• Prepare PO’s, and Invoice customers
• Prepare standard operating procedures, knowledge-based documents such as summaries and responses to frequently asked questions.
• Manage the department and ensure the team complies with company guidelines particularly related to quality of service.
• Train new employees in the company's customer service policies, procedures, and best practices.
• Collect data and prepare reports on customer complaints and inquiries.
• Prepare monthly reports summarizing the assigned customer success team performance.

Required Skills/Abilities:

• Must be personable and enjoy working in a customer facing role with people in nonprofit and for profit organizations
• Strict attention to detail.
• Min 5 years of customer success experience required, preferably in the food industry or Consumer Packaged Goods industry.
• Accounts payable and receivable experience with some knowledge of Xero
• Knowledge of project management/delivery methods and tools
• Organized, detail-oriented, and able to support many clients at once.
• Ability to deal with ambiguity and structure the unstructured
• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
• Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
• Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation to the technical or management Teams
• Comfortable using and learning software, including Google Suite, MS Office (Excel), ticketing/tracking systems and Salesforce.
• Excellent verbal and written communication skills.
• Ability to problem solve and resolve customer complaints and issues while maintaining a professional and calm demeanour.

Salary: $60,000 + benefits package

Location: Hybrid - Office in Vancouver + Remote (Must reside in British Columbia)