262 Customer Focused Professionals jobs in Brampton

Job Description

The Customer Success Specialist manages a set of assigned accounts to help promote a high level of customer satisfaction, successful product use, and customer retention. They are the primary contact for customers, they understand customer success criteria, address questions, resolve issues and over time serve as a trusted RQ product advisor to help each customer reach their specific goals.

What you'll be doing:

25% - Get Customers Where They're Looking to Go

• As an RQ product and solution expert you take ownership of your customers and their success
• You successfully uncover what metrics each customer is measuring, and you'll use your knowledge of our software to help them achieve maximum value
• Proactively provide continuous insight into best practises (incl. marketing analytics, use of product features etc.), and ways customers can hit their individual targets, metrics, and user experience goals
• Have an eye for marketing and technical details - you understand technical subjects, and communicate them to our customers in non-technical terms

25% - Provide Proactive Service & Solve Problems Before They Happen

• You identify and resolve potential customer issues before they do. You will anticipate client needs and provide valuable insights to stop problems before they happen
• Stuff happens - Resolve issues with the help of the Technical Support team in a timely manner (based on defined SLAs), and expand RQ products use throughout the account
• You will respond to customer requests and issues as the highest priority (within defined SLAs)
• Provide admin training on customer's request, and when new features are released

25% - Drive Retention Rates & Build Your Accounts

• Maintain high customer renewal rates as a result of ongoing customer engagement and technical leadership
• Capture and maintain current customer accounts, and work with your sales team to identify growth opportunities
• Work with our sales and accounting teams to accurately renew yearly customers by ensuring all details are accurately captured and communicated

25% - Onboard New Customers

• As an RQ product and solution expert, you understand your customer's requirements; you recommend options to create the best user experience for their users; and then setup the system that delivers beyond customer's expectations
• Use your project management skills! You'll drive our new projects by capturing and implementing each customer's specific requirements. They have go-live targets, and it's your job to hit them
• Capture and document each specific customers requirements and setup. It's your job to set up the next Customer Success Specialist to deliver value, so ensure they know what's important to each customer, and what's included in their individual setup

Success Metrics, and What We'll Measure:

• Retention rate we want to partner with our customers for the long run
• Proactive engagement helping our customers be successful in meeting their targets
• Onboarding time - Effectively onboard customers into RQ Products as per agreed delivery schedule
• Build your territory - Contribute to growth your customer value; build your territory customer base by getting referred to potential customers; and identify potential accounts in your network

Job Type : Full time

Shift & Schedule :

• Workday: 9:00 am 5:00 pm, in office 3 days a week.
• After-hours work may be expected to hit your customer targets

Remuneration :

• Salary (base): $55,000 - $0,000 per year; On-Target Earnings: 60,000 - 70,000, uncapped
• Commission: Percent (%) of the Annual Contract Value (ACV) onboarded and retained
• Health benefit account ( 2,500)

Job Description

Salary:

About Audience Republic

Audience Republic is an all-in-one CRM and marketing platform built for events and venues. We work with some of the biggest names in the worldpowering events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RFS DU SOL, ODESZA, and Flume.

What Youll Do

As a CSM, youll manage a portfolio of customers across North America and UK/Europe driving retention, expansion, and product adoption. Youll work with venues, festivals, concert promoters, and artists to optimize their use of Audience Republic and grow their businesses.

Your key responsibilities include:

• Customer Onboarding & Activation - Guide new customers through onboarding for a smooth, high-impact activation.
• Product Adoption & Engagement - Monitor customer health scores, usage data, and trends to drive proactive engagement through regular check-ins, QBRs (Quarterly Business Reviews), and strategic consultations.
• Retention, Growth & Upsells - Drive retention, expansion revenue and upsells by demonstrating additional value.
• Churn Prevention & Risk Mitigation - Identify at-risk accounts early and implement strategic action plans to prevent churn.
• Collaboration & Cross-Functional Communication - Problem-solve issues proactively, working cross-functionally with Product and Support.

Who You Are

Were looking for someone who is:

• Experienced in SaaS Customer Success At least 3+ years in a Customer Success role within a SaaS company.
• Startup-Proven Comfortable working in a fast-paced startup environment, with a self-starter mentality and a solution-focused approach.
• Ownership-Driven Takes full responsibility for managing their book of business like an entrepreneur.
• Industry Knowledge (Nice to Have) Experience in the music or events industry is a plus but not required.

How We Work

These arent just valueswe live by them:

• #Customer Obsessed - You'll be obsessed with our customer, becoming an expert on their problems and how to solve them. You'll be focused on contributing to an amazing experience for our customers.
• #Raise The Bar - You are always pushing the boundaries of what you are capable of. You'll be constantly improving and levelling up your skills.
• #Massive Impact - You think like an owner, and always focus on making an impact on collective goals, not just your own individual goals.
• #Hungry & Humble - You really want it, are resilient and tenacious. You have a strong work ethic, but also have the humility to receive feedback, or be open to new approaches.

Job Description

Customer Success Manager

Location: Toronto, ON (In-office minimum 4 days/week)
Type: Full-Time

About TitanFile

TitanFile is the leading secure file sharing and client collaboration platform built for
professionals. Our clients — including top law firms, financial institutions, and enterprises — rely
on us to share sensitive information seamlessly, compliantly, and with confidence.

Trusted by regulated industries, we’re known for our uncompromising approach to security,
performance, and user-centric innovation. As we scale, we’re looking for a Customer Success
Manager (CSM) to strengthen relationships with our most strategic clients and drive long-term
growth and retention.

The Opportunity

As a Customer Success Manager, you’ll be a trusted advisor to a portfolio of mid-market and
enterprise clients. You’ll lead onboarding, adoption, and executive engagement while
proactively managing renewals and uncovering upsell opportunities. You’ll interface with
stakeholders across legal, compliance, and IT — often at the C-level.

This is a high-impact role with both strategic and commercial accountability. You should be
comfortable traveling to the U.S. for onsite sessions with high-touch clients.

Key Responsibilities

Revenue Growth & Retention
● Own a book of business with mid market and enterprise client
● Lead all aspects of the customer lifecycle: onboarding, adoption, QBRs, renewals, and
expansion
● Execute sales-aligned talk tracks to uncover and close upsell opportunities
● Drive strong Net Revenue Retention (NRR)

Data-Driven Customer Engagement
● Build and deliver usage reports and ROI stories using Excel and PowerPoint
● Run QBRs with actionable insights tailored to each stakeholder group
● Identify and address underutilization with scalable engagement strategies

Stakeholder Management & Advocacy
● Build deep relationships with IT and business stakeholders
● Engage with C-level executives to reinforce strategic alignment and ROI
● Be the voice of the customer internally to influence product and support roadmaps

Onboarding & Enablement
● Deliver white-glove onboarding tailored to industry-specific workflows and security needs
● Ensure clients are successfully set up for long-term success
● Support training and best-practice enablement across departments

Cross-Functional Collaboration
● Work closely with Sales, Product, and Support teams to deliver a cohesive experience
● Surface client feedback and influence roadmap priorities
● Help evolve internal playbooks for managing complex customer journeys

What You Bring

Experience
● 3–5 years in B2B SaaS Customer Success or Account Management
● Managed enterprise clients with multiple stakeholders
● Direct ownership of a multi-million dollar portfolio
● Hands-on experience working with IT teams
● Proven ability to upsell, retain, and expand in a high-touch environment
● Comfortable conducting in-person meetings and traveling to the U.S.

Skills
● Strong commercial acumen with confidence in sales-driven conversations
● Advanced proficiency in Excel and PowerPoint for reporting and presentation
● Outstanding communication skills across technical and executive audiences
● Tech-savvy, with an aptitude for learning and storytelling
● Self-starter who thrives in fast-paced, high-accountability environments

What We Offer
● High-ownership role managing strategic clients in regulated industries
● Competitive salary and bonus
● Generous vacation and comprehensive health & dental benefits
● Join a fast-growing Canadian tech company
● A culture built around customer obsession and collaboration

Why Join Us
Our team is made up of high-performing professionals and we work towards solving two of the
biggest challenges in the digital age: communication and privacy. We provide opportunities to
build a career and grow professionally; there is no limit to what you can accomplish here! Does
this sound like the perfect opportunity for you? Apply today to join our outstanding team!
TitanFile is an equal opportunity employer. Please reach out to for
accommodations in the hiring process.

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Job Description

TITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.

As a Customer Success Manager , you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.

• Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
• Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
• Build strong relationships with key stakeholders to drive engagement and long-term success.
• Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
• Analyze customer usage data to proactively address risks and drive retention strategies.
• Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.

• Work with a dynamic and innovative team in a fast-growing SaaS startup
• Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
• Enjoy the flexibility of remote work and a healthy work-life balance
• Competitive compensation package and opportunities for professional growth and development

At TITAN, we embrace diversity as a source of innovation and strength. We’re dedicated to creating an inclusive environment where everyone’s unique perspectives are valued and celebrated.

• 2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company (must ).
• Excellent verbal and written communication skills with strong customer-facing abilities, including a willingness to meet clients onsite and lead business discussions.
• Experience in identifying upsell/cross-sell opportunities and working closely with Sales.
• Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs - a must.
• A can-do approach with strong problem-solving skills and the ability to work under pressure.
• Fluent in English; additional languages are a plus.
• Ability to work remotely across EST/PST time zones.
• Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent experience.

Job Description

About Us:

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

How We Work:

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

• One team, One mission
  Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
• Own it
  We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
• Accountable to our customers
  We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
• Excellence in execution
  Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results.
• Be bold, fail fast, learn faster
  We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

The Role:

The Enterprise Customer Success Manager (CSM) is a customer-facing professional who will lead the post-sales lifecycle for Nitro's portfolio of business customers. The CSM will develop and execute the strategy to ensure customers are provided with educational experiences (from formal education to self-help) to realize value from Nitro products quickly.

As the "voice of the customer" for Nitro, the CSM must be an active listener and strategic thinker who can strike the appropriate balance between the customer's needs and the company's business objectives.

Responsibilities:

• Serve as the primary post-sales point-of-contact for Nitro's portfolio of Enterprise business customers (100-130 accounts)
• Drive engagement & adoption to cultivate customer partnerships
• Own customer satisfaction and retention among a portfolio of business accounts
• Proactively work directly with a diverse portfolio of business customers, typically within IT, interacting with various levels of management ranging from Directors to C-level executives
• Ensure a successful onboarding and Nitro rollout among new customers
• Proactively identify customer health risks, and effectively leverage internal teams to mitigate non-renewal (churn) risk
• Partner with sales to identify expansion and up-sell opportunities in the post-sales cycle
• Act as a liaison between internal teams to ensure high-priority customer needs are being met; coordinating with sales, marketing, product, support and engineering teams to escalate high-impact customer needs

Success Criteria:

• Strong commitment to ensuring customers' business objectives are achieved
• Ability to prioritize customer needs and elevate the issues that will have the most impact on customer satisfaction, retention and growth
• Ability to effectively manage customer expectations and create realistic expectations
• Strong communication skills, both written and verbal, with excellent attention to detail
• Proactive, positive, self-starter with a passion for continually improving the processes around you
• Proven track record of working in a customer-facing environment and developing/driving internal initiatives to increase user engagement and satisfaction
• Ability to work in a team-based, collaborative environment

Requirements:

• Bachelor's Degree or equivalent work experience
• 3-5 years of experience in B2B account management, customer support, customer success or consulting roles
• Commitment to Nitro's mission and values
• Travel up to 10% of the time

Nice to have:

• Proficiency in additional languages desired (not required)

Why Nitro?
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:

Flex Time Off
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments.

Hybrid Work
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.

Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.

#LI-DK1 #LI-Hybrid

Job Description

Customer Success Manager
Location: Remote
Department: Customer Success
Reports to: Director, Customer Operations
About Us
Soutron Global is a B2B SaaS company transforming how archives, libraries, cultural institutions, and corporate enterprises manage information, objects, and digital collections—at the very heart of their organizations. We serve organizations across multiple industry sectors worldwide, helping them preserve history, unlock knowledge, and deliver impact.
Role Overview
As a Customer Success Manager, you will play a pivotal role in ensuring our clients realize maximum value from our SaaS solutions. You will act as a trusted advisor, guiding customers through onboarding, adoption, and renewal, while proactively identifying opportunities to drive customer satisfaction, product utilization, and account expansion. This role requires a blend of relationship management, problem-solving, and strategic thinking, with a focus on helping clients achieve their business goals through our platform.
This is a remote role, offering you the autonomy to manage client relationships while collaborating closely with our global Customer Success, Sales, and Product teams.

• Onboarding & Implementation : Guide new customers through successful onboarding and product adoption, ensuring a smooth handoff from Sales.
• Customer Relationship Management : Build strong, long-term relationships with client stakeholders, acting as their primary point of contact and advocate.
• Value Realization : Understand client business objectives and ensure our platform delivers measurable value aligned with their goals.
• Account Growth : Partner with Sales to identify upsell and cross-sell opportunities, contributing to revenue growth through customer expansion.
• Retention & Renewals : Drive high customer retention by proactively managing risk, addressing concerns, and ensuring timely renewals.
• Customer Advocacy : Champion the voice of the customer internally, providing feedback to Product and Operations teams to shape roadmap priorities.
• Enablement & Best Practices : Deliver product training, webinars, and resources to empower clients to fully leverage our SaaS solutions.
• Metrics & Reporting : Monitor customer health, usage data, and success metrics; maintain accurate records in CRM and success platforms.

• SaaS Customer Success : 5+ years of proven experience in Customer Success, Account Management, or related client-facing roles in a B2B SaaS environment.
• Relationship & Communication : Exceptional verbal, written, and presentation skills; ability to influence and build trust with executive and operational stakeholders.
• Strategic Thinking : Experience in driving business outcomes for customers by aligning technology solutions with organizational goals.
• Problem-Solving : Strong analytical and troubleshooting skills with a proactive, solution-oriented mindset.
• Technical Aptitude : Comfortable engaging with SaaS platforms, CRM systems, and customer success tools.
• Remote Work : Ability to work effectively and independently in a distributed, global team environment.

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Job Description

Salary: 55k + OTE

About us:

Cira Apps Limited is a SaaS company with solutions that enhance Office 365 productivity for iPhone and Android business users. CiraSync, the flagship product, is used by more than 12,000 companies to provide productivity gains and cost savings of contact and calendar automation.

Cira Apps Ltd is a B2B provider of high-quality enterprise software, and our customers are businesses around the world that range in size from 10 to 10,000+ employees. Our team is smart, humble and focused on customer delight. Our current NPS score is 73 and that's excellent. We have great products that our customers love.

Role Overview

As a Customer Success Manager at Cira Apps, youll be the trusted guide for our customers, ensuring they unlock the full potential of our solutions while achieving their own goals. This role combines strategic thinking, problem-solving, and a customer-first mindset to deliver exceptional experiences and drive mutual success.

What Youll Do

As a Customer Success Manager, youll play a vital role in our customers journey. Heres how youll make an impact:

• Be the primary point of contact for assigned customers, ensuring they feel supported
• Collaborate with customers to understand their unique challenges and objectives, crafting tailored solutions to help them be successful
• Lead onboarding and implementation sessions, ensuring a seamless transition and quick adoption of our software
• Proactively monitor customer health and engagement, identifying opportunities for growth and potential risks
• Deliver training and resources to empower customers
• Partner with sales and product teams to share customer insights that drive product improvements and expansion opportunities
• Use data-driven insights to create success strategies and demonstrate ROI to stakeholders

What you'll bring

Were looking for someone who thrives on creating meaningful connections and delivering value. Heres what makes you a great fit:

• Bachelors degree preferred or equivalent work experience
• You have a track record of success in a Customer Success Manager, Account Management, or related field. SaaS experience preferred
• You are customer obsessed and strive to deliver exceptional customer experiences
• Excellent communication and organizational skills
• You have experience dealing with multiple decision-makers
• You have strong data analysis skills, with the ability to source and interpret data and take actions based on the insights derived from them
• You have excellent time management skills, with the ability to prioritize tasks
• Youre a problem solver with the ability to innovate and analyze alternative solutions
• Youre detail focused and execute with excellence while owning the outcome
• Knowledge and experience leveraging CRM tools, Salesforce.
• Knowledge and experience leveraging Microsoft 365

Bonus points if youre bilingual and can support our diverse customer base

Why Join Us?

At Cira Apps, our mission is to simplify and streamline the way businesses manage contacts. As part of our team, youll work in a supportive, innovative environment where your contributions make a real impact. We value collaboration, creativity, and the unique perspectives our team members bring.

Cira Apps is committed to a diverse and inclusive workplace. Cira Apps is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify us at

Job Description

Salary:

Important Info

• Location: Remote in EST
  

Ready to build the future of robotics with us?

Avidbots is growing fast and were looking for a passionate Customer Success Manager to join our team. If youre driven by innovation, excited by cutting-edge technology, and thrive in a collaborative environment, we want to hear from you.

What youll do:

• Lead Customer Onboarding by understanding the goals/success criteria of the customer and ensuring the company (various teams including deployment, tech support, CPG, RA, and field service) deliver an autonomous cleaning solution that hits their goals
• Keep Customers Successful by proactively measuring their usage and account health and if needed working with various teams to deliver a plan to get back on track
• Handle Subscription Renewals and Robot Relocations
• Provide Ongoing Refresher Training on the Avidbots Command Center as needed
• Prepare for and deliver QBRs with clients to go over their usage, successes, challenges and solutions

• Gather and relay customer feedback to the product team, helping inform development priorities and feature enhancements.
  

What were looking for:

• 3+ years of experience in a Sales and/or Customer Success role, preferably in the tech industry
• Ability to build and maintain great relationships with multiple customers
• Experience using Salesforce or a similar CRM
• Strong verbal and written communication skills
• Data Driven and analytical
• Ability to travel when required
  
• Successfully complete pre-employment onboarding requirements that may include criminal/civil background checks

Bonus points if you have:

• Experience identifying renewal or expansion opportunities
  

Why you'll love working here:

• Work with innovative robotics technology thats shaping the future of autonomous cleaning
• Grow alongside a fast-expanding company with exciting career development opportunities
• Collaborate with a global team and be part of a dynamic, diverse, and inclusive workforce
• Access comprehensive benefits including health, dental, and wellness coverage
• Thrive in a collaborative environment where your ideas and contributions truly matter

About Avidbots:

Avidbots is a leader in autonomous cleaning solutions, transforming the way commercial and industrial spaces maintain cleanliness. Our robots, including Neo 2 and Kas, combine advanced navigation and data-driven insights to deliver efficient, sustainable cleaning across industries like retail, airports, and warehouses.

***Applicants must be currently authorized to work in Canada/US for any employer

Diversity & Inclusion at Avidbots:

Avidbots is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We celebrate the unique perspectives that come from our multicultural team, including our roots as a company founded by international students. Our leadership holds the same standards of respect and inclusivity as every team member. We pride ourselves on providing a safe, respectful environment free from discrimination or hate, and we embrace diversity in all its forms whether race, religion, gender, or sexual orientation.

If you require accommodation during the recruitment process, please let us know. Were happy to provide support.

Job Description

Valorx is looking for a Custom Success Manager to partner with our customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention.
Here’s what you’ll be doing:

• Proactively own and manage the success of customers.
• Work with customers to align partnership expectations, build and execute onboarding plans.
• Collaborating with other business functions to ensure client success. For example, you will work closely with Sales, Business Development, Support, Marketing and Product teams.
• Managing a book of existing clients, taking responsibility for securing retention as well as driving growth.
• Partner with the greater sales team to develop and execute a plan for driving results within your customers, working collaboratively to secure successful renewals and expansions.

• 3+ years’ experience in an Account Management or Customer Success role.
• B2B sales experience (SaaS preferred)
• Strong writing, strategic thinking, ability to prospect efficiently, and strong planning skills.
• Ability to adapt, or willing to learn how to develop a growth mindset.
• Motivated with a competitive drive, eager to learn, and humble.
• A proven track record of renewals achievement.

• Strong network within the Salesforce ecosystem
• Experience in the SaaS/Cloud space a big plus

• Competitive salary
• Empathetic and collaborative culture that embraces diversity.
• Professional development and substantial growth opportunities
• Creative freedom and the ability to make a mark in our company.
• Flexible working hours

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