216 Customer Focused Professionals jobs in Brampton

Job Description

Customer Success Manager

Location: Toronto, ON (In-office minimum 4 days/week)
Type: Full-Time

About TitanFile

TitanFile is the leading secure file sharing and client collaboration platform built for
professionals. Our clients — including top law firms, financial institutions, and enterprises — rely
on us to share sensitive information seamlessly, compliantly, and with confidence.

Trusted by regulated industries, we’re known for our uncompromising approach to security,
performance, and user-centric innovation. As we scale, we’re looking for a Customer Success
Manager (CSM) to strengthen relationships with our most strategic clients and drive long-term
growth and retention.

The Opportunity

As a Customer Success Manager, you’ll be a trusted advisor to a portfolio of mid-market and
enterprise clients. You’ll lead onboarding, adoption, and executive engagement while
proactively managing renewals and uncovering upsell opportunities. You’ll interface with
stakeholders across legal, compliance, and IT — often at the C-level.

This is a high-impact role with both strategic and commercial accountability. You should be
comfortable traveling to the U.S. for onsite sessions with high-touch clients.

Key Responsibilities

Revenue Growth & Retention
● Own a book of business with mid market and enterprise client
● Lead all aspects of the customer lifecycle: onboarding, adoption, QBRs, renewals, and
expansion
● Execute sales-aligned talk tracks to uncover and close upsell opportunities
● Drive strong Net Revenue Retention (NRR)

Data-Driven Customer Engagement
● Build and deliver usage reports and ROI stories using Excel and PowerPoint
● Run QBRs with actionable insights tailored to each stakeholder group
● Identify and address underutilization with scalable engagement strategies

Stakeholder Management & Advocacy
● Build deep relationships with IT and business stakeholders
● Engage with C-level executives to reinforce strategic alignment and ROI
● Be the voice of the customer internally to influence product and support roadmaps

Onboarding & Enablement
● Deliver white-glove onboarding tailored to industry-specific workflows and security needs
● Ensure clients are successfully set up for long-term success
● Support training and best-practice enablement across departments

Cross-Functional Collaboration
● Work closely with Sales, Product, and Support teams to deliver a cohesive experience
● Surface client feedback and influence roadmap priorities
● Help evolve internal playbooks for managing complex customer journeys

What You Bring

Experience
● 3–5 years in B2B SaaS Customer Success or Account Management
● Managed enterprise clients with multiple stakeholders
● Direct ownership of a multi-million dollar portfolio
● Hands-on experience working with IT teams
● Proven ability to upsell, retain, and expand in a high-touch environment
● Comfortable conducting in-person meetings and traveling to the U.S.

Skills
● Strong commercial acumen with confidence in sales-driven conversations
● Advanced proficiency in Excel and PowerPoint for reporting and presentation
● Outstanding communication skills across technical and executive audiences
● Tech-savvy, with an aptitude for learning and storytelling
● Self-starter who thrives in fast-paced, high-accountability environments

What We Offer
● High-ownership role managing strategic clients in regulated industries
● Competitive salary and bonus
● Generous vacation and comprehensive health & dental benefits
● Join a fast-growing Canadian tech company
● A culture built around customer obsession and collaboration

Why Join Us
Our team is made up of high-performing professionals and we work towards solving two of the
biggest challenges in the digital age: communication and privacy. We provide opportunities to
build a career and grow professionally; there is no limit to what you can accomplish here! Does
this sound like the perfect opportunity for you? Apply today to join our outstanding team!
TitanFile is an equal opportunity employer. Please reach out to for
accommodations in the hiring process.

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Job Description

Westburne, a Division of Rexel Canada Electrical Inc. is a leading full-service distributor of electrical, automation, distribution, utility and renewable energy products.  Our branches across Canada provide services to a diverse customer base with local access, support and availability for a wealth of products.   At Westburne, we are relentless in our drive to be the best at enhancing the success of our customers by delivering products, services and responsiveness second to none. Our employees enjoy a stable and safe work environment, receive competitive compensation, benefits and pension packages, have access to on-going training and development as well as opportunities for continued growth within the organization. We are currently recruiting for a Customer Success Manager.   Reporting to the Industrial Solutions team, the Customer Success Manager is responsible for selling & delivering on-site services that support customer operations in process and discrete manufacturing.  The Customer Success Manager is a dynamic role with analytical, technical and sales responsibilities. Position Summary This position is responsible for the management and Annual Recurring Revenue (ARR) target associated to all contracts and software subscriptions within portfolio of site-based accounts. The Customer Success Manager takes ownership in individual overall development of technical and commercial skills, utilizing defined competency development and execution plans. This individual needs to demonstrate growth within existing account for both Annual Recurring Revenue (ARR) and general RA business Marketing Competencies: 1. Able to analyze market conditions, develop an annual business plan and coordinate its implementation. 2. Ability to develop and implement strategies to attack competition and grow market penetration 3. Be able to articulate Rockwell Automation’s value proposition in the Services space both commercially and financially. 4. Administer and implement marketing, promotion programs, and product launches for Rockwell Automation’s Services businesses. Sales Leadership Competencies: 1. Responsible for effectively influencing a multi-disciplinary team of people on behalf of customers within assigned portfolio 2. High level of responsiveness to customer issues when they arise 3. Genuine interest in making customers successful – Collaborates with others to reach that goal 4. Strives for quality and optimal customer service 5. Maintains a positive mindset when working in high stress commercial issues 6. Level headed demeanor in a variety of situations dealing with customer expectations 7. Level headed demeanor when facing internal/operational obstacles 8. Promoting customer needs as the key driver for business goals and initiatives 9. Manage multiple streams of work in parallel to achieve objectives 10. Balance customer expectations with profitability requirements Technical Competencies: 1. Comprehending needs and requirements of customers in order to bring strategic value to them 2. Works in complex environments; manages different customer work styles 3. Works on complex issues where analysis of data requires in-depth evaluation of variable factors 4. Exercises judgment selecting appropriate solutions Minimum qualification requirements: 1. University Degree 2. 2-5 years working with customers in a commercial and/or technical capacity 3. Knowledge on how services are organized and delivered 4. Commercial & Financial acumen 5. Independent knowledge in one or more industry/application 6. Leads negotiation conversations with executives 7. Proven written and verbal communication and presentation skills to all levels of the organization up to the Executive level delivering a coherent message about our value proposition Key Responsibilities of an Effective Distributor Customer Success Manager 1. Leverages data and workflow insights to implement Onboarding, Adoption, Expansion, and Renewal strategies tailored to each account in the portfolio. 2. Converts available customer data into tangible value by engaging with Services contracts and software subscriptions. 3. Regularly communicates the value provided to customers through a structured approach, including Business Reviews (BRs) and other communication methods. 4. Consistently meets contract retention targets. 5. Analyzes customer data and insights to suggest modifications or enhancements to existing contracts and subscription scopes that can enhance customer outcomes. Collaborates with Sales to initiate Expansion efforts based on these recommendations. 6. Prepares proposals and quotations, processes purchase orders, and manages invoicing. 7. Utilizes Westburne CRM and ERP systems for transactions with customers and partners. 8. Manages logistics, non-disclosure agreements, contracts, and document organization related to services and contracts. 9. Cultivates a collaborative team environment with Sales, Delivery, and Rockwell Automation sales team members to enhance the customer experience. Works closely with team members to ensure optimal service delivery. 10. Provides feedback to relevant Rockwell Automation teams to ensure customer insights are communicated effectively. How to Apply * If this is the right position for you, click apply. * We thank all candidates for their interest, however, only candidates selected for interviews will be contacted. * If you require any accommodation in the application process, please contact us with the “Need Help” button in Fitzii.

Job Description: Customer Success with Purpose: Protect Retention. Fuel Growth. Drive Impact in Higher Education. At Acuity Insights, Customer Success is more than renewals; it’s where trust is earned, programs expand their adoption, and partners feel heard in their own language and context. Higher education programs face a real challenge: how to fairly select students who will succeed, and how to support them once they’re admitted, all while doing so in a scalable, defensible way. Our suite of assessment products helps them go beyond grades to see the whole person, widen access to education, and identify learners who need support along the way. As our next Bilingual Customer Success Manager, you’ll guide French-speaking partners through this journey. You’ll play a key role in protecting revenue and fueling growth through consultative expansion, while also building trusted, referral-worthy relationships and bringing partner insights into Product, Sales, and Engineering. Build revenue, strengthen partnerships, and sharpen your CSM skills, while also discovering the added impact of shaping fairness and learner success in higher education. This is a fully remote role open to candidates based anywhere in Canada.The Role You’ll Play From the moment you join, this role is about more than managing accounts; it’s about supporting French-speaking partners in higher education and ensuring their needs are reflected in how we grow. Supporting these programs isn’t just about translation; it’s about understanding the culture, language, and context that shape how they approach admissions and learner success.In your first months, you’ll learn the rhythm of the admissions cycle, onboarding programs in the winter, supporting them through application season, and joining in year-end reviews. You’ll begin leading renewal conversations and guiding partners through migration changes with clarity and care.As you grow, you’ll expand beyond retention into consultative growth, spotting opportunities to strengthen admissions and learner success with new assessment tools, and weaving expansion opportunities into everyday conversations.Over time, you’ll play a leadership role within Acuity’s French working group, helping share insights, build playbooks for expansion, and contribute to how our assessments evolve as they mature.What You’ll Help Make Possible Your work will have impact far beyond your own accounts. By supporting health education programs in medicine, nursing, and speech, you’ll help shape admissions and learner success for thousands of future professionals. Protecting and expanding these relationships is critical to both Acuity’s growth and to ensuring education remains fair, human, and scalable.Protect retention and renewals, ensuring programs continue to rely on our suite of assessments to evaluate applicants holistically and fairly.Drive growth, surfacing expansion opportunities, guiding pilots into paid adoption, and supporting early use of new tools that extend into learner success.Advocate for French-speaking partners, making sure their perspectives inform how we evolve products, design go-to-market strategies, and create resources for adoption. The results will be tangible: higher retention, measurable expansion, and a meaningful contribution to Acuity’s growth targets. But just as importantly, your work will ripple outward into classrooms, clinics, and communities: helping schools admit and educate students who bring human skills like empathy, resilience, and integrity into the professions that shape our world.What Success Looks Like Success in this role isn’t about instant wins; it’s about building trust, confidence, and momentum with both partners and your team. In your first six months, you’ll be fully ramped, with retention metrics on track and renewal readiness in place across your portfolio.By the end of your first year, your commercial impact will be visible: you’ll have embedded upsell into renewals, guided pilots into paid adoption, and contributed directly to net revenue retention goals. You’ll also be recognized internally as a confident advocate, sharing French-speaking partner insights with Product, Sales, and Engineering.Consistent engagement hygiene will be part of your rhythm, keeping client health data current in ChurnZero, following up on time, and documenting partner touchpoints clearly.Over the longer term, you’ll take on a leadership role in our French working group, driving measurable expansion, shaping playbooks, and influencing how Customer Success scales. Who You’ll Work With You’ll report to a Team Lead for Assessments Customer Success Managers, and be part of a close-knit team of three. Alongside another pod of three CSMs and their Team Lead, you’ll make up the Assessments CS team, a group that shares the rhythm of the admissions cycle and supports each other through change. Across Acuity, you’ll also be connected to a broader group of CSMs spanning Assessments, Program Experience (One45/Analytics), and Platform. You’ll learn from peers, build shared practices across pods, and trade insights that strengthen how we serve partners across all products. Day to day, your partnerships will extend well beyond Customer Success:Sales, to ensure smooth handoffs, align expectations, and support renewals and referrals.Product, to share partner insights that shape roadmap priorities and product–market fit.Support & Operations, to resolve issues quickly and keep partners confident through challenges.Enablement & Training, to co-create scalable resources that make onboarding and adoption easier. At Acuity, stepping up isn’t about hierarchy; it’s about leaning in where you can make a difference, advocating confidently across teams, and knowing your peers will do the same for you.What You Bring to the Table You’ve built the foundation for success in Customer Success or account management roles, whether in SaaS, service industries, or other client-facing environments. You’ve owned a book of business with retention and growth targets, guided customers through transitions, and shown that you can step forward with confidence, building trust with clients while advocating for their needs inside your organization.Bilingual relationship builder. Fluent in French and English, you’ve built partnerships that go beyond renewals, earning the kind of trust where clients recommend your services to others.Retention & growth mindset. You’ve managed accounts with renewal targets and see growth as a natural extension of trust, surfacing upsell opportunities and guiding pilots into paid adoption.Confident advocate. You’ve represented clients directly with Product, Engineering, Sales, or Marketing, ensuring their voices were heard and acted on without relying on someone else to step in.Consultative partner. You’ve used data, research, or insights to guide client decisions, strengthening admissions practices or improving learner success.Adaptable problem-solver. You’ve shown curiosity and resilience when faced with ambiguity, quickly picking up new tools like Salesforce or ChurnZero, and staying resourceful as priorities evolve.Francophone market experience. You’ve supported French-speaking clients before and understand that serving this market means more than translation; it’s about cultural nuance, trust, and advocacy.Growth Path This role is designed for CSMs who strengthen customer partnerships, deliver retention and growth outcomes, and build confidence as commercial and cross-functional advocates. As you demonstrate impact, you’ll grow into advanced skills that prepare you for a Senior CSM role:Strategic account planning, building long-term success plans across multiple products.Data-driven insights, using portfolio trends to identify risks, opportunities, and outcomes.Executive communication, engaging senior academic leaders with confidence and clarity.Change management, guiding partners through migrations and multi-product adoption.Process improvement & peer leadership, contributing to playbooks and mentoring teammates. By developing these skills, you’ll be well-positioned to expand your scope and influence how Customer Success scales at Acuity.How We Support You Compensation & GrowthFair, transparent salary. The hiring salary for this role is $80,000 – $5,000 CAD base (within a broader internal pay band), plus a 10,000 variable component tied to retention outcomes. The final offer will reflect experience, scope, market alignment, and internal equity.Learning budget. 3,000 annually for professional or personal development.Long-term value. Access to employee stock options as part of our shared growth. Flexibility & Well-BeingRemote-first work. Fully remote within Canada, with up to 6 weeks per year to work internationally.Generous time off. In addition to statutory holidays, you’ll have a two-week company-wide closure in December, self-directed vacation (most take 4–6 weeks), and one Friday off per month from February to November.Health benefits. Comprehensive coverage from day one for you and any dependents via Equitable Life of Canada.Retirement planning. GRSP matching program with up to 2% salary contribution. Family & CommunityParental leave. 16-week top-up beyond EI, no matter your role in growing your family.People-first culture. A caring, inclusive environment where learning, balance, and belonging are prioritized.What to Expect From the Process Whether you apply directly, are referred, or connect with a recruiter or hiring manager, you’ll be given equal consideration. Every application is reviewed by a real person, with care and attention to your experience, skills, and motivation, as well as the qualities that help people thrive here. We don’t use AI to evaluate applications. If you don’t meet baseline requirements (such as Canadian residency and valid work authorization), you may be automatically screened out. During conversations, we may use AI-powered note-taking to support focus and accuracy, but all decisions are made by people. We view hiring as a two-way conversation. Our goal is to learn about your career journey, abilities, and interests while giving you the insight you need to decide whether this role and team feel like the right fit. Here’s what the process looks like:Application Review & Response. A human carefully reviews your application. You’ll hear back from us either way.Conversation with Recruiter. A recruiter will connect for a phone call to learn more about your background and goals, and to share details about the role, team, company, and culture.Practical Exercise & Team Conversations. You’ll receive a short, job-relevant exercise to prepare ahead of time. You’ll first walk a small group of future teammates, leaders, and collaborators through your approach, then move into 1:1 conversations with each, including one that will be conducted primarily in French. This stage is both a chance to demonstrate how you’d approach real aspects of the role and to explore mutual fit with the team.Decision & Follow-Up. After consolidating feedback, the hiring manager makes a decision, typically within 2-4 business days.Offer Conversation & References. If it’s a mutual match, we’ll walk through the offer together. Any offer is contingent on reference checks. We know our process is a meaningful time commitment, and we truly appreciate the effort and energy you invest in getting to know us. We aim to make every step thoughtful, transparent, and worthwhile, for you as much as for us.Our Story & Purpose We believe everyone has incredible potential. At Acuity Insights, our mission is to uncover it, nurture it, and help bring it to life. Our journey began with a bold idea: to improve how we assess people, not just by academic metrics, but by who they are. In partnership with McMaster University, we developed Casper in 2004 to measure the durable, human skills that matter in health professions and other fields where people work with people. That vision came to life with the founding of Altus Assessments in 2014. Meanwhile, One45 started in 1998 at the University of British Columbia, helping medical education programs digitize complex processes like curriculum management, scheduling, and assessment. Over time, it became a trusted partner to programs across North America and beyond. In 2021, Altus Assessments acquired One45, and in 2022, we unified as Acuity Insights, a single, growing organization with a shared purpose and broader vision. What started as two distinct products is now one integrated mission supported by our Analytics solution, which delivers actionable insights to drive continuous improvement across the learner journey. Today, our platform supports students and institutions from admissions to graduation across North America, the U.K., Australia, New Zealand and Saudi Arabia. As we continue to grow, we’re committed to being more than a software provider. We’re trusted thought leaders and valued advisors in higher education, offering practical solutions, strategic insights, and guidance that help our partners make confident, informed decisions.Life at Acuity Insights We’re a remote-first team of 135+ people who care deeply about our work and about each other. While we collaborate virtually across time zones, we make space for connection through thoughtful rituals, candid conversations, and the occasional in-person meetup when we can. Our core values (caring, curious, and driven) shape how we show up for each other, our partners, and the learners and educators we serve. We listen with intention, build with purpose, and hold ourselves to high standards without losing sight of empathy and balance. We’re committed to inclusion and belonging, not just in principle but in practice. Diverse perspectives make us better, more creative, more resilient, and more equipped to solve meaningful problems. Our policies are designed to support equity, flexibility, and well-being. If you’re looking for purposeful work, room to grow, and a team that’s as thoughtful as it is ambitious, we hope you’ll consider bringing your expertise to Acuity and helping shape the future of higher education.

Job Description

Salary:

About Introhive

Introhive is an AI-powered Relationship Intelligence platform that helps firms overcome data silos and unlock actionable relationship insights that drive collaboration and growth.

Weve grown a lot since we began our journey in 2012, but our core mission remains the same To revolutionize the way companies manage, nurture, and leverage their relationships to unlock value, drive growth, and delight customers.

Introhive is the fastest growing B2B relationship intelligence platform, recognized as a category leader in sales intelligence and data quality management software by G2 Crowd, a top 10 fastest growing technology company in Deloittes Fast 50Awards three years in a row, and the MarTech 2020 Breakthrough Award winner for Best CRM Innovation.

Trusted by industry-leading brands such as KPMG, Freshfields, CBRE, and Deloitte, Introhive supports over 250,000 users in 90+ countries.

Job Summary

As a Customer Success Manager (CSM), youll be a trusted advisor and strategic partner to our customers, guiding them throughout their post-sales journey. Your mission is to ensure they achieve maximum value from our solutions by driving adoption, strengthening relationships, and helping them reach their business goals.

What You'll Do

• Partner with customers to define success plans, key objectives, and measurable outcomes.
• Build and maintain strong relationships with stakeholders at all levels, acting as a strategic consultant and advocate.
• Monitor account health, analyze usage trends, and proactively address risks to ensure long-term satisfaction and retention.
• Drive product adoption by helping customers unlock the full potential of our platform.
• Resolve escalations quickly and effectively by collaborating across internal teams.
• Lead renewal conversations while identifying opportunities for upselling and cross-selling aligned with customer needs.
• Collaborate with Sales, Product, Marketing, and other teams to deliver seamless customer experiences.
• Represent the customers voice internally, sharing insights that shape product development and company strategy.
• Nurture customers into advocates who are eager to share their success stories.

What We're Looking For

• 510 years of experience in Customer Success, Account Management, or a related customer-facing role in SaaS or technology.
• Proven success driving renewals, account growth, and customer satisfaction.
• Exceptional communication skillsable to translate complex ideas into clear, actionable guidance.
• Strong relationship-building ability with a wide range of customers, from SMBs to large enterprises.
• Data-driven and detail-oriented, comfortable with reporting and analysis.
• Tech-savvy and quick to learn new platforms (experience with CRMs or customer success tools a plus).
• Adaptable multitasker who thrives in a fast-paced, dynamic environment.
• Bachelors degree in Business Administration or equivalent experience.
  

Success Looks Like

• Customers consistently adopt and expand usage of our solutions.
• High retention and renewal rates driven by proactive engagement.
• Strong customer advocacy demonstrated through referrals, case studies, and testimonials.
• Internal teams benefit from customer insights that inform product innovation.
• Youre recognized by customers as a trusted partner who adds measurable value to their business.

Why Introhive?

At Introhive, we believe people do their best work when they feel trusted, empowered, and supported. Thats why we value outcomes over hours, curiosity over perfection, and collaboration over ego. You'll have room to grow, tools to succeed, and a team thats got your back.