4,460 Customer Interaction jobs in Canada

Job Description

Description

Primary owner of a group of customers driving best practices and innovation to create more value for the business. The goal is to increase customer satisfaction, retention and adoption of key product and service features within a particular market segment. 

• Proactively anticipate customer needs and identify any potential opportunities or issues, lost sales. Create recommendations and facilitate actions accordingly.
• Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support. 
• Communicate frequently with customers on updates, information, concerns, and suggestions. 
• Identify potential upsell, new product, substitution, or replacement opportunities. slow moving products as well as obsolete/excess inventory in an effort to create a value strategy specific to the opportunity.
• Manage deliverables specific to meeting the team’s strategic objectives
• Communicate & coordinate with internal departments (Product Managers/Sales Team).
• Complete forms, applications and/or customer requests.
• Performs other related duties as required or assigned.

• Must be able to read, write and speak English, bilingual in French and English would be preferred
• Dependable; Displays Initiative, Self-Motivated
• Results & Goal Oriented
• Customer growth oriented
• Effective Communication skills – written & verbal, internal & external customers
• Strong Problem analysis and problem-solving skills, innovative
• Professional in all manners.
• High-level attention to detail, high level accuracy; reliable results
• High School diploma (required) 
• One to two years of relevant experience or training in customer service or office experience (required)

Job Description

Do you like to win? Do you want a career in an industry that is essential and stable? Keep reading!

We are looking for a dynamic and resourceful Customer Relations Representative to help perform a variety of tasks within our Insurance Agency. They will be assisting clients and making a difference, by performing various service-related tasks, to ensure our customers are in the right spot. A successful Customer Relations Representative will need to be flexible, well-organized and eager to learn, as well as work with a winning team to achieve Agency goals and objectives. We are looking for top prospects who will help to ensure clients are receiving the elevated level of service this Agency is known for.

Main Responsibilities

• Assists clients by applying changes, updates, substitutions, etc. to the policy contract; paying attention to details and taking care to meet the client's needs effectively, while advising and educating in order to ensure the client's complete satisfaction and retention.
• Establish customer relationships and follow up with customers, as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options and ensure clients have access to other team members, for discussions about additional offerings to meet their own unique needs.
• Relying on technical resources and Corporate support to ensure client questions are answered accurately and in a timely manner.

• Appropriate insurance licenses, i.e. OTL, LLQP as required.
• Professionalism, integrity and unwavering attention to detail.
• Ability to multitask.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Resourceful and responsible team member.
• Strong organizational and prioritization abilities.
• Customer service experience required.
• Second language is a plus.

Flexible work from home options available.

Job Description

Do you have a passion for philanthropy?

Do you enjoy helping others?

Are you looking for an opportunity that provides flexibility and a good work/life balance?

Funding Innovation has an existing vacancy and is looking for an individual to join our team as a Customer Relations Associate, working out of our Burlington, Ontario office. This job is expected to be performed in person at our offices during the training process, for the first three months. We will consider a hybrid option after training is completed. Using strong sales techniques, a successful candidate has the ability to make between $45,000 and $50,000. The compensation package includes hourly pay, a competitive commission, a team bonus plan and we offer a strong benefit package.

Customer Relations Associates are an integral part of our business. We are looking for candidates who can handle inbound/outbound calls with our successful bidders. Handing client inquiries from general to specific that may require looking for and providing information. You will:

• Be responsible for 80-100 outbound and 20-24 inbound calls per day
• Contact the successful bidders of our artwork and complete the sale
• Take customer through the sales/delivery process
• Provide customer with information regarding – charity, artist name, artwork information etc.
• Responsible for customer follow up for a minimum of 3 calls and 1 Email per customer
• Data Entry of all incoming bid slips
• Payment processing
• All other duties assigned

QUALIFICATIONS:

• Superior verbal and written communication skills.
• Well-developed interpersonal and organizational skills.
• Proficient computer/keyboarding skills are essential with experience using MS Office.
• Must be flexible and able to adapt to a dynamic environment.
• Reliability is critical and you must be able to work between Monday to Friday .
• Professional and positive behavior is a must.
• Ability to independently make decisions and handle complex inquiries.
• Sales experience is an asset
• Experience in a customer service field is preferred.

We exist to make an impact on society and to empower & provide opportunities to our clients & communities in ways never previously imagined. We want teammates who live for this and who will exhibit our shared values. To learn more about Funding Innovation and the charities we support, visit our website at: and by watching our videos at

If you want to work someplace fun, entrepreneurial and creative, where your work truly matters, Funding Innovation could be your next great adventure. To apply, press the apply now button.

BGC Funding Innovation is committed to building a diverse workforce representative of the communities we serve. We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation . Accommodation will be provided in all parts of the recruitment and assessment (if applicable) process as required under BCG Funding Innovation’s accessibility policies and procedures. Applicants must make their accommodation needs known upon requests for interviews.

Job Summary:
We are looking for a friendly, solution-focused Customer Support Representative to assist clients by providing product/service information, resolving issues, and ensuring a positive customer experience. This role involves interacting with customers via phone, email, chat, or social media to address inquiries and concerns efficiently.

• Respond to customer inquiries via phone, email, chat, or social platforms
• Provide accurate information about products, services, or policies
• Resolve customer issues promptly and professionally
• Document customer interactions and follow up as needed
• Escalate unresolved issues to appropriate departments
• Maintain a high level of customer satisfaction
• Identify customer needs and provide personalized solutions
• Stay updated on company products, promotions, and policies

• Excellent verbal and written communication
• Strong problem-solving and conflict-resolution skills
• Patience, empathy, and active listening
• Ability to multitask and manage time effectively
• Familiarity with CRM systems and customer support tools
• Basic technical troubleshooting abilities

• Previous experience in customer service, call center, or support roles is preferred
• Experience with CRM tools (e.g., Zendesk, Salesforce) is an asset

• High school diploma or equivalent (required)
• Post-secondary education in communications, business, or a related field is a plus
• On-the-job training is often provided

Customer Support Representative

Are you a seasoned customer service professional who loves assisting accountants? We're seeking a customer support representative to help clients with platform inquiries and corporate secretarial expertise.

Join our team as a Customer Support Representative, where you'll be an essential part of our customer support team. We're looking for someone with a strong customer-focused mindset and a proven track record of delivering outstanding service. In this role, you'll offer first-line support to Thomson Reuters' customers, ensuring their needs are met efficiently and effectively.

This role can be based in Sydney or Melbourne.

About the Role

In this opportunity as Customer Support Representative , you will:

• Assist customers with questions about company, trust, SMSF setup and various other related topics
• Help with product navigation
• Answer phone calls, emails and processing web forms in a timely manner, adhering to the Service Level Agreements (SLA) & consistently meet/exceed team OKRs
• Liaise with product teams to provide customer feedback for improvements
• Log, track, update and resolve all service requests from customers in the service management system.
• Provide proactive and timely progress and status updates to clients and contribute to a positive business relationship with customers.
• Act as a subject matter expert (SME) on our products.

About You

You’re a fit for the role of Customer Support Representative if you have the following required qualifications:

• Minimum 2 years in a customer support role within a technology company
• Strong focus on customer service
• Attention to detail
• High standard of written and communication skills.
• Passionate about exceeding personal and team goals.
• Ability to work with minimal direct supervision.

#LI-LK1

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact:  We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Job Description

JOB TITLE: Customer Support Specialist
DEPARTMENT: Customer Success
REPORTS TO: Support Manager
JOB STATUS: Full Time (Salary)
LOCATION: Remote Canada

About Kindsight:

Kindsight builds technology that helps fundraisers make a difference. For decades, Kindsight has supported the education, healthcare, and nonprofit sectors with fundraising tools and the largest charitable giving database on the market. And as the giving sector evolves, so does Kindsight. As the leader in fundraising intelligence, Kindsight leverages real-time data and AI to help thousands of organizations around the world identify, manage, and engage with donors - at any scale. With purpose-built CRMs that corral all of that donor information and campaign tracking into one place, donor prospect research tools that offer proactive insights and real-time donor intel, and generative AI that creates personalized, meaningful content drafts at scale, Kindsight’s product suite is truly changing the game for donor fundraising.

Position Summary:
We are looking for an excellent communicator with a passion for researching issues who can help us continue building strong relationships with our users.  Join us today and make a meaningful impact for charities and services in communities all around the world! 

What You'll Do:
● Responsible for providing client support for Kindsight products via email, telephone, and chat
● Apply analytical skills and technical troubleshooting knowledge to solve user and product problems ranging from simple to complex
● Analyze, track and resolve customer questions in a prompt and accurate manner to ensure the highest level of client satisfaction
● Assist in the setup of Kindsight products within integrated system
● Contributing to the knowledge base and creating user-friendly help articles, documentation, tutorials, videos, guides, etc.
● Work with the onboarding team to bring best-in-class value training to our amazing clients
● Prioritize issues based on severity and customer impact
● Maintaining and expanding knowledge of Kindsights products, staying up-to-date with new functionality and compliance changes
● Build and maintain positive client experience, perception, and satisfaction
● Work in a collaborative team environment to enhance customer and internal knowledge of Kindsight products
● Other related duties, as assigned

What We're Looking For:
● 2+ years’ work experience in a related role demonstrating excellent analytical, organizational and a high amount of emotional intelligence
● Exceptional verbal and written communication skills, and the ability to explain complex concepts to non-technical people. Demonstrating empathy and patience in every customer interaction
● Basic understanding of desktop software and network infrastructure with an emphasis on how technology works within small to mid-sized organizations
● Excellent time management and prioritization skills in continually changing work environment
● Experience and understanding of cloud-based solutions (SaaS)
● Experience with Salesforce.com is an asset
● Willingness to learn – enthusiastic and willing to do whatever it takes to get the job done!

Compensation Range: $38,000-$45,000 CAD Base Salary Annually, based on experience, market benchmarks and role complexity. We aim to offer fair, competitive pay that reflects your skills and the market.

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Job Description

Salary:

At TransPlus, our software powers the engine that keeps trucking businesses on the road, on time and on budget. As a member of the Customer Support team, your efforts will help ensure our customers experience first-class service when they need it most. From answering incoming calls to connecting directly to client machines, you will interact with customers using multiple tools with the goal of providing timely, high-quality resolutions.

The ideal candidate enjoys working in a collaborative, fast-paced environment and excels at prioritizing tasks to complete goals in a timely manner. You leverage open communication with multiple people and departments to get the job done. You are organized, detailed and accountable. You embrace opportunities to learn and identify opportunities for process improvement for the betterment of the organization. You enjoy interacting with customers through multiple channels of communication and expertly navigate challenging interactions with composure and respect.

We are currently seeking a Customer Support Specialist to join our growing organization. We offer comprehensive benefits, an inclusive working environment and the potential for hybrid work. Responsibilities and qualifications outlined below.

Responsibilities

• 
  Assist customers via multiple channels of communication including telephone, email and chat
• 
  Document, action, manage and resolve customer requests in a timely, professional manner
• 
  Leverage internal resources including documents, videos and co-workers to increase knowledge and job effectiveness
• 
  Perform technical duties related to TransPlus software troubleshooting and issue resolution
• 
  Coordinate customer environment updates as required
• 
  Work collaboratively with fellow Support Team members to provide exceptional service

Qualifications

• 
  1-2 years experience in a customer service role preferred
• 
  Extraordinary interpersonal skills, high EQ
• 
  Fluent in core Microsoft applications including Windows, Office Suite etc.
• Trucking industry experience preferred but not required
• 
  Experience with Salesforce Service Cloud would be a plus but is not required
• 
  Outstanding verbal and written communication skills
• 
  Proven ability to multitask and successfully manage competing, time-sensitive priorities
• 
  A willingness and ability to proactively seek and retain applicable knowledge
• 
  Composure under pressure; the innate ability to keep calm and carry on!

Learn more about TransPlus, we look forward to hearing from you!