5,343 Customer Operations jobs in Canada

Objectif de ce Poste:

Le/la Superviseur(e), Service à la Clientèle et Opérations, est responsable de la supervision des activités quotidiennes des Spécialistes du Service à la Clientèle et des Opérations. Il/elle veille à l’efficacité du transport de marchandises, au respect des réglementations, ainsi qu’à un service à la clientèle exceptionnel. En plus de la supervision de l’équipe, le rôle implique une participation active aux processus opérationnels : gestion du transport, coordination des expéditions, et communication avec les parties prenantes internes et externes.

Principales Responsabilités:

 Connaissances et Qualifications:

Role Purpose:

The Supervisor, Customer Service & Operations is responsible for overseeing the daily activities of the Customer & Operations Specialists, ensuring efficient freight movement, compliance with regulations, and exceptional customer service. In addition to supervising the team, this role actively participates in operational processes, managing transportation, coordinating shipments, and maintaining communication with internal and external stakeholders.

Key Responsibilities:

Knowledge & Qualifications:

Job Description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 
 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Job Summary

Is a skilled specialist that works on assignments requiring considerable judgement. Focus is on tasks using considerable skilled judgement and has deep understanding of standard operating procedures. Supports the overall team.

Responsibilities

Queue Management / Reporting

• Reviews work orders in the queue and handles skilled requests which require deep understanding of standard operating procedures and adherence to commitment times

• Reviews expedited requests and handles or re-directs to appropriate team members

• Supports cross functional teams by collaborating on customer tickets

• Maintains detailed written records of all work activity

• Ensures any necessary reporting is complete and accurate; executes ad-hoc reporting requests

• Creates Purchase Orders (PO's) and Purchase requests (PR's)

• Assigns locks and keys for both Equinix and customer keys, where applicable

• Supports creating reports to customers (e.g. power or access)

• Updates local asset databases and other systems

Installations

• Handles requests requiring skilled rack and stack support of customer equipment

• Able to read skilled installation spreadsheet plans and supports implementing installations accordingly

• Supports the building and installation of difficult and challenging installs; which may include: intra-cage fiber tray, ladder rack, customer equipment and cabinets; overhead cable trays, cage mesh, cabinets, and cable management/support systems; grounds cabinets and two-post racks; performs tape changes and back-up updates

• Recognizes and raises advanced capacity concerns for infrastructure expansions needs and cabling

• Performs quality checks on both cross-connects and on-site support tickets, and suggests improvements

Cross-Connect

• Supports challenging datacenter cross-connect work requiring deep understanding of operating procedures for installs, terminations, modifications, and testing

• Installs and tests challenging cross-connect circuits, which may include: switched, multiplexed, etc.

Testing / Troubleshooting

• Supports skilled requests on standard layer 1, 2 and 3 cross connect certification testing

• Supports the troubleshooting of skilled circuits (i.e., switched, multiplexed, etc.)

• Supports advanced testing and troubleshooting

Stakeholder Partnership

• Monitors stock levels and proactively addresses needs for reordering of materials in partnership with proper teams

• Provides escalation support for work order expedites

• Partners with internal stakeholders on cross functional work

Customer Management

• Supports customer satisfaction through timely and precise order execution and quality assurance checks

• Delivers a high level of service and an excellent customer experience when interfacing with customers

• Supports sensitive customer situations

• Manages time expectations on new deployments and existing alterations

• Supports customers on-site by through access control and escorting services

• Point of Contact (POC) for supporting skilled customer requests, exceptions or escalations

Projects

• Supports advanced installations; provides input and identifies problems with drawings and assists with verification of custom projects

• Supports vendors on various Data Center related projects

• Performs quality assurance on new customer installation or deployments 

Training

• Supports standard operating procedures and best practices to maintain a high level of service is maintained

• May coach others on operations procedures and basic safety

• May provide coaching and mentorship to  more junior team members

Qualifications

• Typically requires a high school diploma and 4-6 years of equivalent work experience

The targeted pay range for this position in the following location is / locations are:

Canada : 67,200 - 100,800 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program : An Employee Assistance program is available to all employees.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

Join Our Dynamic Team Passion, Performance, and Perks Await

Are you ready to embark on a rewarding journey in a health club environment?

Anytime Fitness Winnipeg is on the lookout for a vibrant team member with a friendly personality and a genuine passion for helping others. If you thrive in a multi-disciplinary role, where every day brings new challenges and opportunities—from sales and marketing to customer service and administration—then this position is perfect for you

What We're Looking For:

• Incredibly friendly and personable individuals
• Fitness enthusiasts with a genuine passion
• Honest, punctual, and reliable team players
• Creative and self-motivated go-getters
• Responsibilities Include: driving membership sales, providing exceptional customer service, conducting engaging gym tours, handling phone calls and other correspondence, maintaining a clean and organized gym environment

Qualifications:

• If you're enthusiastic about a healthy lifestyle and love helping others share that enthusiasm, this is the job for you No experience is strictly required, but preferred experience is listed below.
• Experience in the fitness industry is a plus, but a successful track record in sales and marketing is highly valued and an asset.
• Experience in sales for at least (1) one year is desirable, and a one (1) year background in customer service is also preferred.

Duties and Responsibilities:

• Effectively utilizing our CRM System for tasks such as answering calls and emails, and managing POS Systems for cash and electronic transactions.
• Mandatory participation in team-building activities, including workshops, training sessions, and staff meetings.
• Conducting regular audits to ensure adherence to club policies.
• Maintaining the overall cleanliness of the facility, covering offices, storage areas, gym floors, washrooms, and more.
• Active engagement on our Social Media Platforms, involving the creation of posts, video reels, stories, and other content.
• Providing assistance to prospects, leads, and existing members in the membership sales process, including sign-ups and renewals.
• Assisting existing members with inquiries related to membership, exercises, equipment usage, and facilitating connections with personal trainers.
• Welcoming members into the gym, offering information in person and over the phone, and conducting gym tours to assist members, prospects, and leads.
• Additionally, you may be required to fulfill other duties as directed by management.

Compensation:

• Starting hourly rate at $17
• Overtime pay upon manager approval
• Bi-monthly payday via direct deposit

Job Type: Part Time or Full Time, Permanent

Benefits:

• Team bonuses
• Paid statutory holidays
• Sick Leaves
• Extended health benefits program
• Free access to all our gyms 24/7

Join Our Team and Enjoy:

· Casual Dress: Comfortable and relaxed uniforms.

· Generous Company Events: Fun and engaging gatherings.

· Extended Health Care: Comprehensive benefits for your well-being.

· Gym Access: Stay active with 24/7 gym convenience.

· Store Discount: Exclusive discounts on everyday essentials.

· Vision Care: Support for optimal eye health.

· Wellness Program: Resources and initiatives for a healthier life.

· Fun and exciting team activities

Work Location: In person. We have locations in Charleswood, Transcona, Osborne, and Riverbend in Winnipeg, and in the town of Selkirk. You can be available to work at one or more locations.

Join our dynamic team where passion, hard work, and a competitive spirit drive us to make a real impact in the lives of our members every day. Our work is not only fulfilling, but we also believe in generously rewarding exceptional performance

While we appreciate everyone's interest, only the most qualified candidates will hear from us. Thanks for considering this exciting opportunity

Job Types: Part-time, Permanent

Pay: $17.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Vision care
• Wellness program

Work Location: In person

Job Description

Customer Service Representative - Operations Department:
We are looking for a goal-oriented, motivated & organized customer service professional who has a passion for helping people live and grow together to join our close-knit team.

A little about us:

• We are friendly, hardworking, a little weird, and enjoy having fun together.
• We support our clients, communities and each other. We create connections and generate progress through learning, listening, and understanding.
• We are driven by solutions and focus on the positive. We know that big ideas take courage and that together, we can do anything and that anything is possible.
• We share information freely. We are authentic, respectful, and act with integrity. We take ownership of our mistakes and are not afraid of new truths or new ideas.
• Do you want to know more? Visit our website

Perks for You:

• Paid days off on your birthday and job anniversary.
• 4 paid volunteer days off per year.
• RRSP matching contributions.
• Health & Dental Benefits.
• Team socials and parties.
• Wellness and Social Committees.
• Employee referral program.
• Education Funding Program.
• Opportunities for growth.

If you are energized by working with people and want to join an amazing team that is the same, this could be the position for you. You’ll bring a desire to learn, grow, and help others and we’ll train you on the world of property management. Whether you’re looking to make a change from working as a server, running a store, or wanting to explore a new career, we want to hear from you!

This is YOU to a ‘T’:

• You are confident, kind, patient, and an active listener.
• You enthusiastically support positive changes and see opportunities rather than challenges.
• You use systems to keep organized and know how to effectively manage a high volume of emails and tasks.
• You love solving problems for people and helping your whole team succeed.
• You thrive in a demanding environment.
• You are able to effectively flow between different tasks seamlessly.
• You challenge chaos with solutions, smiles, and the right amount of humor.

A day in the life of an Ops Coordinator looks like this:

• Daily reception desk duties shared with the team of fellow Operations Coordinators.
• Consistently demonstrate customer service excellence.
• Manage emergencies with a decisive and calm demeanor, able to troubleshoot the situation and find positive solutions.
• Assist the Property Manager with obtaining quotes, scheduling maintenance, and confirming jobs with tradespeople at their direction.
• Effectively managing a high volume of phone and email correspondence.
• This position may require working in two offices on a rotating schedule.
• Other duties as assigned.
• For those interested, this position offers the opportunity to grow into our Property Manager Trainee position.

Position Details:

• Full-time in-office position, based out of our head office in Langford.
• While we prefer a full-time candidate, we welcome applications from qualified part-time candidates who can commit to a minimum of 25 hours per week, with a schedule of 9:00 AM to 2:00 PM Monday to Friday.
• $40,000-$50,000 annually.
• Two weeks paid vacation.
• Office hours are Monday through Friday, 8:30 am - 5 pm, with a 1-hour lunch break.

We are looking for someone who will fit in well with our values and our team. To apply for this position, please submit your resume and cover letter outlining why your skills, experience and personality will allow you to shine in a customer centric role as an Operations Coordinator. We are looking forward to reviewing your application!

Please note that only candidates selected for the interview process will be contacted.

With 55+ employees, 3 offices, and over 39 years in the business of property management, we are a friendly, interactive and hardworking group of people focused on developing and improving our organization and contributing to our community. We offer fun and professional working environment, maintaining an inclusive, small business feel while constantly striving to improve and develop as a company. We welcome team members who approach each day with positivity and enjoy working to help others live and grow together.

Company Description

Nous consacrons nos efforts à créer des expériences et à raconter des histoires et nous sommes toujours à la recherche de gens brillants, énergiques et axés sur le service à la clientèle pour nous aider à réaliser notre mission. Nous offrons donc une variété d’occasions intéressantes à des candidats qui partagent notre passion et qui veulent se joindre à une culture dynamique et enrichissante, que ce soit au siège social, dans nos centres de distribution ou dans l’un de nos 170 magasins Indigo, Indigospirit, Chapters et Coles au Canada.

À PROPOS DE NOUS

Nous jouons selon nos propres règles, les voici :

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We play by the following rules:

Job Description

Le gestionnaire des activités clients est responsable de l’expérience client et des résultats des ventes omnicanaux. La personne gère une équipe qui maîtrise le modèle de service d’Indigo et qui sait suggérer et vendre des produits, des offres promotionnelles et des programmes à la clientèle d’Indigo. La personne est responsable des multiples canaux de vente des magasins et s’assure que la clientèle a une expérience de magasinage fluide en déterminant les points à améliorer et en ciblant les lacunes par rapport à la performance du magasin. Elle contribue à la création d’un environnement et d’une culture de magasin qui favorisent la mobilisation, la croissance et le perfectionnement des membres de l’équipe. 

VOTRE RÔLE

Opérationnelles 

Personnelles 

Culturelles 

The Customer Operations Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell Indigo’s products, promotions, and programs to our customers. They are responsible for the store’s omni-businesses, ensuring our customers have a frictionless shopping experience by identifying areas to improve and addressing gaps in store performance. They help create an environment and store culture that promotes employee engagement, growth, and development. 

WHAT YOU'LL DO: 

Functional 

People 

Cultural 

Qualifications

 À PROPOS DE VOUS

WHO YOU ARE: