3,937 Customer Relationship jobs in Canada

Job Description

Job Description

Customer Relationship Manager -Thriving Beyond Limitations - One Conversation at a Time. This remote opportunity is designed for professionals who value meaningful connections and purposeful work.

Are you seeking flexible work opportunities that accommodate Chronic Health Concerns? Join a supportive environment that understands the importance of flexibility, well-being, and autonomy.

What we offer:
*Well-being focus: Personal and Leadership development opportunities.
*Flexible scheduling: Plan your workday around your health needs.
*Patience and Understanding: Progress at a pace that suits you.
*Remote Work: Enjoy the autonomy to manage your own schedule from home.
The Role:
*Comprehensive video training and mentorship provided.
*Flexible part-time or full-time opportunities.
*Engage in meaningful dialogue to support client success and satisfaction.
*Work independently with integrity and initiative.
*Ideal for those seeking stability and long term growth in a supportive environment

Who we're looking for:

*individuals who bring transferable professional skills and maturity to a role that values autonomy, empathy, and purpose.

*Those seeking to align work with personal well-being and meaningful contribution.

Why continue to work?
*Financial stability - performance based income.
*Improved self-esteem
* A renewed sense of purpose and usefulness
*Greater control over your condition
*Opportunities for connection and community
If this sounds like the right fit for you, please continue. Qualified candidates will be contacted with more information and the next steps in our process. Compensation details will be discussed during the interview process.
We are an equal opportunity organization. We celebrate diversity and are committed to creating an inclusive environment for all, including those managing chronic health concerns. Success is based on individual effort and results may vary.

Job Description

Job Description

Customer Service - remote position enabling a comfortable work environment.

Be the first voice of support. As a Customer Service Representative, you'll build real connections that make a difference - making meaningful, supportive contact with individuals navigating personal and professional change.

Are you seeking flexible work opportunities that accommodate Chronic Health Concerns? Join a supportive environment that understands the importance of flexibility, well-being, and autonomy.

What we offer:

Job Description

Job Description

Client Relations & Sales Manager

Company: Million Air Reports to: Executive Vice President of Global Development

Objective

The Client Relations & Sales Manager will attract, develop, and maintain client relationships through outstanding customer service while driving fuel sales, hangar sales, and event revenue at Million Air Vancouver Canada. They will ensure every tail is touched, tracking and engaging with all transient customers, optimizing hangar occupancy, and reviewing tenant status to maximize revenue. Additionally, they will be responsible for meeting sales KPIs, achieving growth and revenue targets, and reporting results directly to the EVP.

Key Responsibilities

• Client Relationship Development - Build and maintain relationships with corporate flight departments, private jet owners, and key industry partners.
• Direct Customer Engagement - Act as the primary contact for customers and senior executives, ensuring a seamless experience.
• Ensure Every Tail is Touched - Track and engage all transient aircraft, ensuring every customer is contacted and provided with outstanding service.
• Fuel Sales Growth - Develop and execute strategies to increase fuel sales, identifying and attracting new clients.
• Hangar Sales & Leasing - Market and fill available hangar space, ensuring optimal occupancy and revenue.
• Event-Driven Revenue - Plan and execute events that drive additional revenue and increase customer engagement.
• Meet Sales KPIs & Growth Targets - Consistently achieve sales performance goals, ensuring revenue and business growth targets are met.
• Industry Networking & Travel - Attend trade shows, seminars, and conferences, representing Million Air and expanding business opportunities.
• Market Analysis - Assess the territory's potential, track competitors, and determine the value of existing and prospective customers.
• Strategic Sales Planning - Personalize and execute a sales strategy for the location, coordinating with marketing and other departments.
• CRM & Reporting - Utilize CSI 2.0, WINGX, Salesforce, T-FBO, and FuellerLinx to log sales activity, track customer interactions, monitor fuel and hangar sales, and generate daily, weekly, and monthly reports for the EVP.
• Customer Service & Retention - Work with LSPs, Valet, and CSRs to welcome and retain new customers and tenants through exceptional service.
• Cross-Selling Million Air Services - Promote additional services, including maintenance, charter, and FBO offerings at other locations.
• Security & Badging Oversight - Manage the security badging system, ensuring proper access control for employees and customers.
• Problem Resolution - Address and resolve customer service issues, ensuring a high level of client satisfaction.

Qualifications

• Proven sales experience in private aviation, FBO operations, or luxury hospitality.
• Strong understanding of fuel sales, hangar leasing, and transient customer engagement.
• Proven ability to meet and exceed sales KPIs and revenue targets.
• Proficiency in CSI 2.0, WINGX, Salesforce, T-FBO, and FuellerLinx preferred.
• Excellent relationship-building, negotiation, and communication skills.
• Self-motivated, results-driven, and able to work independently.
• Willingness to travel and represent Million Air at industry events.
• Ability to thrive in a fast-paced, customer-focused environment.

Why Join Million Air?

• Lead sales efforts at a high-profile private aviation location.
• Be part of an industry leader known for excellence and innovation.
• Work with a dynamic team committed to redefining luxury aviation services.
• Opportunity for professional growth and performance-based incentives.

If you're ready to elevate your aviation sales career, apply now and join Million Air's mission to set the standard in private aviation!

Job Description

Job Description

Company Description

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

Job Description

WHAT'S THE JOB?

We are looking to hire a talented Call/ Receipt/ Dispatcher  to the Dexterra On Demand Team. The Call/ Receipt/ Dispatcher is crucial for ensuring that requests and services are handled efficiently and effectively, maintaining a high level of service for customers or clients.

Call/Receipt

• Respond promptly to customer inquiries, support requests, or emergency calls with exceptional communication skills.
• Collect detailed information from callers, including location, nature of the issue, and urgency, ensuring clear and accurate understanding.
• Provide initial assistance, troubleshoot issues where possible, or direct callers to appropriate resources with a client-focused approach.
• Document all call details and interactions in a tracking system for record-keeping and follow-up, maintaining meticulous records.
• Process various requests (e.g., service requests, inquiries, or confirmations) from clients, ensuring a high standard of client management.
• Input request information into a database or tracking system with precision and completeness.
• Keep clients informed about the status of their requests or any additional steps required, fostering strong client relationships.

Dispatch

• Organize and coordinate the deployment of personnel, vehicles, or resources based on incoming requests, demonstrating strong multitasking abilities.
• Utilize radios, phones, software, or other communication tools to relay information effectively to dispatch teams or field operatives.
• Assess the urgency and priority of requests to determine dispatch order, adapting quickly to changing needs.
• Monitor dispatched services to ensure timely response and delivery, adjusting schedules as necessary while managing multiple priorities
• Collaborate with clients, managers, and field teams to schedule work efficiently, balancing communication and operational demands.

WHAT’S IN IT FOR YOU?

• Be part of an industry that's more important than ever!
• Career advancement opportunities.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.

Follow Dexterra on LinkedIn and Facebook. 

Qualifications

WHO ARE WE LOOKING FOR?

• Minimum of 2 years of experience in a similar dispatching or client-facing role.
• Exceptional verbal and written communication skills to interact professionally with clients, managers, and team members.
• Demonstrate multitasking abilities to manage workflows, handle multiple requests, and oversee dispatch operations simultaneously.
• Ability to prepare Quotes for clients, including cost estimates based on service requirements and technician time.
• Quick problem-solving skills to address issues efficiently and identify effective solutions.
• High attention to detail to ensure all information is accurately recorded, processed, and communicated.
• Commitment to delivering a superior level of service to customers and clients.
• Strong client management skills to build and maintain positive relationships, address concerns, and ensure satisfaction.

Additional Information

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

ADP is hiring a **Director, Relationship Management**
- Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
- Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
- Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?
Well, this may be the role for you. Ready to make your mark?
As a Director, Relationship Management, in this position, reporting to the VP, you'll help our clients leverage ADP's exceptional business and technology solutions so they can focus on what matters most to them - growing their business.
ADP is looking for a leader for the Mid-market relationship management team. This is an influential role, with a team of over 13 professional relationship managers supporting ADP's clients. The role is an important pillar of the Client Success and is responsible for the health & optimization of our clients that use ADP Technology and HR services.
In addition to building strategic partnerships with our clients that choose ADP for their HR Technology needs; the role is also critical to maintaining ADP's position as the premier provider of Human Capital Management solutions. If you are interested in driving client strategy, building client relationships, managing a team, and are looking for a great growth opportunity, consider this role!
Ready to #MakeYourMark? Apply now!
To learn more about careers in Client Service at ADP, visit:
Assists the Client Success and Service Delivery Senior Leadership in creating a strategy for account coverage while building relationships with our clients and associates. This requires a strong combination of leadership, account management and relationship skills. The role is responsible for directing the overall client relationship and retention strategies through the leadership of the Mid-Market Relationship Managers.
- Demonstrates awareness and understanding of strategic goals and priorities of ADP, Human Capital Management (HCM) Product Growth strategy, and our clients.
- Gains commitment, alignment, and engagement to advance the interests of the Department and our clients supporting ADP Mission, Vision and Values.
- Ensures the delivery of World Class Service and the development/improvement of the overall client relationships including satisfaction and retention.
- Understands the perspective of the client and takes proactive steps to maximize client satisfaction, including building and communicating with stakeholders the client outreach programs as applicable.
- Builds a talent acquisition and retention strategy that puts the associate first -- you have a proven track record of building and sustaining high performing teams & culture.
- Responsible for developing the skills, competencies, client strategies and business/financial acumen of each of the team members.
- Contributes to achieving growth objectives through Sales leads and support and loss prevention programs to support the Service and Sales organizations.
- Key success metrics include year over year increases in metrics related to customer satisfaction indexes, client retention rates, associate Engagement and retention, number of reference-able clients and business growth measured by Sales/Starts/Upgrades/Revenue.
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
- Responsible for executing the direction of client support and retention strategies through the leadership of the Client Relationship Managers.
- Collaborates across all functions and business segments including Sales, Implementation, Service Centers, Support Centers, Legal, Finance, Product, Marketing, and other partners to ensure strategic, effective, efficient processes and client satisfaction.
- Ensures alignment to the Client Service Executives and service center model.
- Implements relationship management tools, initiatives, and organizational structures to meet changing client demands.
- Executes and upholds relationship management program standards, while seeking to innovate and evolve those programs.
- Prepares associates for growth opportunities and acts as a coach/mentor.
- Provides guidance, coaching and assistance as needed to ensure their development and professional growth.
- Supports the Relationship Management team in handling complex, escalated, and unresolved client issues. Is the primary point of escalation for the team & our internal partners such as Sales & Implementation.
- Collaborate with other Leaders and Executives on operational, financial, staffing and/or training strategies.
- Responsible for developing metrics, root cause reporting, client executive debriefs, health of the client reporting and all other data required to communicate the update/success/progress of the client experience.
TO SUCCEED IN THIS ROLE: Requirements
- Minimum 7-10 years of people leadership in a client-facing role (relationship management, client service, implementation, B2B experience preferred)
- Superior client service skills (both verbal and written communications) and strong active listening skills
- Expert level communication, influence, and negotiations skills with C-Suite Executives and internal stakeholders
- Ability to quickly consolidate and understand data around client success metrics (experience managing a business / P&L across a balanced set of KPIs such as NPS, Retention, Margin analysis are a must)
- Strong change management & transformational leadership. The successful candidate will have a proven track record of designing and implementing programs to drive client success
- Ability to collaborate and work effectively within cross functional teams, builds consensus, and breaks down organizational barriers
BONUS POINTS FOR THESE: Preferred Qualifications
- Bachelor's Degree or equivalent in management experience.
- English/French Bilingualism is strongly preferred.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Focus on your mental health and well-being. We take care of one another and offer support for your well-being. because healthy associates are happy ones.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
- Create. Innovate. Problem-solve. Shape the future of work with people you like.
- Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
- Go Global. With operations around the world, exciting new networking opportunities abound.
- Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
What are you waiting for? Apply today!
Jobs.adp.ca
#LI-LP1
#LI-Hybri
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

ADP is hiring a **Director, Relationship Management**
- Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
- Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
- Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?
Well, this may be the role for you. Ready to make your mark?
As a Director, Relationship Management, in this position, reporting to the VP, you'll help our clients leverage ADP's exceptional business and technology solutions so they can focus on what matters most to them - growing their business.
ADP is looking for a leader for the Mid-market relationship management team. This is an influential role, with a team of over 13 professional relationship managers supporting ADP's clients. The role is an important pillar of the Client Success and is responsible for the health & optimization of our clients that use ADP Technology and HR services.
In addition to building strategic partnerships with our clients that choose ADP for their HR Technology needs; the role is also critical to maintaining ADP's position as the premier provider of Human Capital Management solutions. If you are interested in driving client strategy, building client relationships, managing a team, and are looking for a great growth opportunity, consider this role!
Ready to #MakeYourMark? Apply now!
To learn more about careers in Client Service at ADP, visit:
Assists the Client Success and Service Delivery Senior Leadership in creating a strategy for account coverage while building relationships with our clients and associates. This requires a strong combination of leadership, account management and relationship skills. The role is responsible for directing the overall client relationship and retention strategies through the leadership of the Mid-Market Relationship Managers.
- Demonstrates awareness and understanding of strategic goals and priorities of ADP, Human Capital Management (HCM) Product Growth strategy, and our clients.
- Gains commitment, alignment, and engagement to advance the interests of the Department and our clients supporting ADP Mission, Vision and Values.
- Ensures the delivery of World Class Service and the development/improvement of the overall client relationships including satisfaction and retention.
- Understands the perspective of the client and takes proactive steps to maximize client satisfaction, including building and communicating with stakeholders the client outreach programs as applicable.
- Builds a talent acquisition and retention strategy that puts the associate first -- you have a proven track record of building and sustaining high performing teams & culture.
- Responsible for developing the skills, competencies, client strategies and business/financial acumen of each of the team members.
- Contributes to achieving growth objectives through Sales leads and support and loss prevention programs to support the Service and Sales organizations.
- Key success metrics include year over year increases in metrics related to customer satisfaction indexes, client retention rates, associate Engagement and retention, number of reference-able clients and business growth measured by Sales/Starts/Upgrades/Revenue.
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
- Responsible for executing the direction of client support and retention strategies through the leadership of the Client Relationship Managers.
- Collaborates across all functions and business segments including Sales, Implementation, Service Centers, Support Centers, Legal, Finance, Product, Marketing, and other partners to ensure strategic, effective, efficient processes and client satisfaction.
- Ensures alignment to the Client Service Executives and service center model.
- Implements relationship management tools, initiatives, and organizational structures to meet changing client demands.
- Executes and upholds relationship management program standards, while seeking to innovate and evolve those programs.
- Prepares associates for growth opportunities and acts as a coach/mentor.
- Provides guidance, coaching and assistance as needed to ensure their development and professional growth.
- Supports the Relationship Management team in handling complex, escalated, and unresolved client issues. Is the primary point of escalation for the team & our internal partners such as Sales & Implementation.
- Collaborate with other Leaders and Executives on operational, financial, staffing and/or training strategies.
- Responsible for developing metrics, root cause reporting, client executive debriefs, health of the client reporting and all other data required to communicate the update/success/progress of the client experience.
TO SUCCEED IN THIS ROLE: Requirements
- Minimum 7-10 years of people leadership in a client-facing role (relationship management, client service, implementation, B2B experience preferred)
- Superior client service skills (both verbal and written communications) and strong active listening skills
- Expert level communication, influence, and negotiations skills with C-Suite Executives and internal stakeholders
- Ability to quickly consolidate and understand data around client success metrics (experience managing a business / P&L across a balanced set of KPIs such as NPS, Retention, Margin analysis are a must)
- Strong change management & transformational leadership. The successful candidate will have a proven track record of designing and implementing programs to drive client success
- Ability to collaborate and work effectively within cross functional teams, builds consensus, and breaks down organizational barriers
BONUS POINTS FOR THESE: Preferred Qualifications
- Bachelor's Degree or equivalent in management experience.
- English/French Bilingualism is strongly preferred.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Focus on your mental health and well-being. We take care of one another and offer support for your well-being. because healthy associates are happy ones.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
- Create. Innovate. Problem-solve. Shape the future of work with people you like.
- Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
- Go Global. With operations around the world, exciting new networking opportunities abound.
- Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
What are you waiting for? Apply today!
Jobs.adp.ca
#LI-LP1
#LI-Hybri
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.