3,063 Customer Relationship Management jobs in Canada
Third-Party Customer Relationship Management Specialist
Posted 28 days ago
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Job Description
Toronto, Ontario, Canada
**Hours:**
37.5
**Line of Business:**
Technology Solutions
**Pay Details:**
91,200 - 136,800 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
The 3PCRM (Third-Party Customer Relationship Management) Specialist plays a vital role in overseeing and optimizing the relationship between the organization and its third-party partners. This individual will be responsible for managing issue resolution processes, ensuring compliance with 3PCRM protocols, and driving the effectiveness of program management initiatives related to third-party risk and performance.
**Key Responsibilities**
+ Oversee and manage daily issue management operations relevant to third-party partners, ensuring timely identification, escalation, and resolution of problems impacting business continuity and compliance.
+ Own and continuously improve the 3PCRM process framework, including documentation, workflow optimization, and stakeholder alignment.
+ Develop and execute 3PCRM program management strategies that drive accountability, transparency, and risk mitigation across the third-party lifecycle.
+ Monitor key risk indicators and metrics related to third-party engagements; analyze trends, provide actionable insights, and recommend corrective actions as needed.
+ Collaborate with internal and external stakeholders-including Legal, Compliance, Procurement, and business units-to ensure alignment of third-party policies and procedures.
+ Coordinate and facilitate regular status meetings, reviews, and reporting of 3PCRM program and issue management performance to senior leadership.
+ Support audits, risk assessments, and regulatory compliance efforts related to third-party management.
+ Maintain comprehensive records of issue management activities, risk assessments, and remediation efforts.
+ Champion best practices in third-party relationship management, driving continuous improvement and innovation in all 3PCRM processes.
+ Challenge Vendor Managers and Control Analysts on the quality and adequacy of evidence provided, ensuring that risk reduction controls are robust, effective, and appropriately justified.
+ Review and dispute risk reduction controls, verifying that presented measures achieve the intended level of risk mitigation and compliance with organizational standards.
**Qualifications**
+ Good to have Experience in 3PCRM, issue management operations, or third-party program management in a complex, regulated environment.
+ Strong understanding of Cyber Security Controls, compliance requirements, and industry standards
+ Proven ability to manage multiple issues simultaneously with excellent organizational and problem-solving skills.
+ Exceptional communication and stakeholder management abilities, with experience influencing cross-functional teams.
+ Analytical mindset with proficiency in data analysis, reporting, and the use of risk management technology platforms.
+ Demonstrated integrity, adaptability, and a continuous improvement approach to program and process management.
**Preferred Skills**
+ Familiarity with third-party management systems and tools(Nice to Have)
+ Experience in regulated industries such as finance, healthcare, or technology.
+ Proficiency in process mapping and workflow automation.
+ Ability to navigate complex organizational structures and drive consensus.
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
Customer Service
Posted today
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Job Description
Company Description
The staffing solutions division of GDKN is a leading provider of end-to-end solutions in the temporary staffing space. With companies across the globe laying critical emphasis on their human resources management, demand for temporary staffing is rapidly growing because it improves focus on core/critical activities and can be adapted to the seasonal nature of business, addresses business uncertainties and the demand for rapid growth. In short, temporary staffing creates a very nimble human capital platform which allows organizations to maximize their productivity and flexibility at all times.
GDKN is one of the very few minority business enterprises in North America that has the status of Preferred vendor with world’s largest corporations in various industries including:
- Electric
- Gas
- Telephone Utilities
- Manufacturing
- Defense
- Banking/Financial,
- Information Technology
- Healthcare/Pharmaceutical
The Customer Service Support 1
*Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment.
*In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.
*Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.
*Assist in updating internal stakeholders on order status and any issues.
*Support the generation of order related documents as outlined in established processes.
*Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
*Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.
*Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives.
*Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
*Other duties as assigned
Minimum Qualifications
*High school diploma, secondary education level or equivalent
*Two years of related work experience.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Customer Service
Posted 4 days ago
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Job Description
Date posted: October 16, 2025
Pay: CA$17.53-CA$27.46 per hour
Job description: Customer Service
Job Overview:
We are seeking an enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring a positive experience. This role requires strong communication skills, a knack for problem-solving, and the ability to handle various customer interactions effectively.
Duties
Respond promptly to customer inquiries via phone, and in person.
Provide accurate information regarding products and services.
Assist customers with processing loans, and receiving payments.
Maintain a professional demeanor.
Collaborate with team members.
Qualifications
Proven experience in a customer service role is preferred.
Strong communication skills in English; bilingual or multilingual candidates are highly desirable.
Ability to analyze customer needs and provide tailored solutions.
Excellent phone etiquette and interpersonal skills.
A positive attitude and the ability to work well alone.
-Casual
-Flexible Hours
- Part time/ Full time
Benefits:
Flexible schedule
On-site parking
Work Location: In person
Application method
Email:
Customer Service Expert / Customer Service Representative
Posted today
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Job Description
Job Description
JOB DESCRIPTION
Do you like people? Do you like pizza? We are searching for an awesome Customer Service Expert to join our team at Domino's!
The Customer Service Expert’s role is crucial within the Domino’s system. We pride ourselves on offering fast and friendly service with a smile, and our CSEs lead the way in doing so. Within our fast paced environment, the role is primarily to offer top quality customer service by phone and in person at the counter. Customer Service Experts are expected to know Domino’s products and the current offers in order to provide customers with the correct order and best value based on their needs. A uniform is provided. Customer Service Experts are expected to be presentable by following Domino’s personal image and grooming standards.
Customer Service Experts will take orders by phone-in customers, as well as customers at the store. They are expected to manage the cash drawer when accepting payment for orders and returning change. CSEs will also handle customer concerns using the approach taught during Domino’s onboarding and orientation.
In secondary roles, Customer Service Experts will help make quality products, label boxes, cut pizzas and prepare orders for delivery or to be served to in-store customers. CSEs also help in maintaining the store’s professional image by participating in the cleaning tasks assigned to all team members.
- Flexible schedules
- Very competitive earnings
- Staff pizzas
- Career growth opportunities
Domino's is an equal opportunity employer.
REQUIREMENTS
- Previous Domino's experience, or experience making pizzas is beneficial
- Friendly and well spoken
- Good math skills to handle cash handling for in-store customer payments
- Speak English fluently in order to serve customers
- Focus on cleanliness and personal hygiene
- Must speak English
- Must have SIN and be legally permitted to work in Canada
- Must be able to work at least two of Friday, Saturday and Sunday shifts
- Food handling certification is preferred
ABOUT THE COMPANY
At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!
Customer Service Representative
Posted today
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Job Description
We are looking for a dedicated and enthusiastic Customer Service Representative to join our remote team. The ideal candidate will have at least 1 year of experience in customer support and a passion for delivering outstanding service. You will be responsible for responding to customer inquiries, resolving issues efficiently, and ensuring a positive customer experience through multiple communication channels.
Key Responsibilities:- Respond to customer inquiries via email, chat, and phone in a timely and professional manner
- Resolve product or service problems by clarifying the customer's issue, determining the cause, and offering the best solution
- Maintain detailed and accurate records of customer interactions using CRM software
- Escalate complex issues to the appropriate department or team lead as needed
- Follow communication procedures, guidelines, and policies
- Provide feedback on the efficiency of the customer service process
- Stay up to date with product knowledge, company updates, and service offerings
- Minimum 1 year of experience in a customer service or support role
- Excellent verbal and written communication skills in English
- Strong problem-solving and conflict-resolution abilities
- Comfortable using remote tools such as Slack, Zoom, and CRM platforms (e.g., Zendesk, Fresh desk, Salesforce)
- Ability to multitask, prioritize, and manage time effectively in a remote environment
- High level of empathy, patience, and a customer-first attitude
- Reliable internet connection and a quiet workspace
Company Details
Customer Service And Support
Posted today
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Job Description
The Customer Service Representative is responsible for providing exceptional service to customers by handling inquiries, resolving complaints, and offering accurate information about products and services. The role requires excellent communication, problem-solving skills, and a strong focus on customer satisfaction while maintaining a positive and professional attitude.
Key Responsibilities:- Respond promptly to customer inquiries via phone, email, chat, or in-person.
- Provide accurate information about products, services, pricing, and policies.
- Handle and resolve customer complaints in a calm and efficient manner.
- Process orders, forms, applications, and requests accurately.
- Maintain customer records by updating account information in the system.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
- Escalate complex or unresolved issues to the appropriate department when necessary.
- Collaborate with other team members to improve customer experience and service efficiency.
- Adhere to company policies, procedures, and performance standards.
- Collect and report customer feedback to help improve products and services.
- High school diploma or equivalent (Bachelor’s degree preferred).
- Proven experience in customer service, call center, or client support roles.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency with CRM systems (e.g., Zendesk, Salesforce, Freshdesk) and Microsoft Office tools.
- Ability to multitask, prioritize, and manage time effectively.
- Positive attitude, patience, and empathy toward customers.
- Team-oriented mindset with a focus on collaboration and continuous improvement.
- Experience in retail, telecommunications, banking, or e-commerce industries.
- Familiarity with sales support or technical assistance.
- Multilingual communication skills.
- Customer satisfaction (CSAT) and Net Promoter Score (NPS).
- First-call resolution rate.
- Response and resolution times.
- Quality assurance and call monitoring scores.
- Customer retention and feedback.
Company Details
CUSTOMER SERVICE REPRESENTATIVE
Posted 1 day ago
Job Viewed
Job Description
The Company Specialises in ;
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.
# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.
# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.
Company Details
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CUSTOMER SERVICE REPRESENTATIVE
Posted 3 days ago
Job Viewed
Job Description
The Company Specialises in ;
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.
# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.
# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.
Company Details
CUSTOMER SERVICE REPRESENTATIVE
Posted 3 days ago
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Job Description
Location: Canada (Remote / On-site / Hybrid)
Job SummaryThe Customer Service Representative is responsible for delivering exceptional service to customers by responding to inquiries, resolving issues, and providing information about the company’s products or services. The role requires strong communication skills, attention to detail, and the ability to maintain professionalism in all interactions.