4,008 Customer Retention jobs in Canada

Job Description

Join easyhome — Canada’s largest lease-to-own business and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies , certified as a Great Place to Work® , and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams , and included on TIME Magazine’s 2025 list of Canada’s Best Companies . These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward.

At easyhome, we make more than home goods accessible — we help Canadians build brighter futures. Through flexible weekly and monthly payment plans, we give our customers the power to furnish their homes, improve their quality of life, and take steps toward stronger financial standing. If you’re passionate about making a difference, join us and be part of a team that empowers people to create comfortable, confident lives — one lease at a time.

Why work with us?

• Leverage our RRSP match and Employee Share Purchase Plan programs. 
• Employee discounts on furniture, electronics, and appliances. 
• Access 24/7 healthcare with Virtual Doctor Appointments. 
• Personalize your benefits with a customizable package including options for 100% coverage. 
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others. 
• Celebrate properly, with your birthday off PAID ! Along with paid vacation and personal days.  
• For complete picture of total rewards, please click here .

A Day in a life of a Customer Retention Specialist:

• Build strong customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
• Understanding customer's needs by providing the solutions that fits them best
• Communicate the terms and conditions of our financial products and how we can help them achieve their goals on a weekly and monthly basis
• Develop and maintain strong relationship with customers by interacting with them on a daily basis
• Support retail operations by managing customer accounts, collection activities, the merchandising and the maintenance of the store
• Manage accounts receivables by monitoring overdue accounts on a weekly basis

What we are looking for:

• Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction
• Ability to multitask and quickly learn a variety of tasks
• Full class driver’s license with a driver’s abstract in good standing
• Ability to lift 50+ pounds and move large home goods is considered an asset
• Able to pass background checks (criminal, employment)
• Some experience in a customer-facing environment
• Comfortable interacting with customers over the phone

Diversity, Inclusion, and Equal Opportunity Employment : 

 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

 Additional Information : All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  

 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

Job Description

Join easyhome , as a key brand under goeasy, easyhome is Canada’s largest lease-to-own business, where you can make a real difference in the lives of everyday Canadians! Welcome togoeasy ! Atgoeasy , our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such asCanada’s Top Growing Companies. We’re also thrilled to be certified as a Great Place to Work® and Best Places to Work with Most Trusted Executive Teams . These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. 

Join easyhome , Canada’s largest lease-to-own business, where you can make a real difference in the lives of everyday Canadians! We pride ourselves on helping our customers achieve their personal and financial goals by making home goods affordable through flexible weekly and monthly payment plans. Be part of a team that empowers people to create comfortable and happy homes while building solid credit foundations.

Why work with us?

• Leverage our RRSP match and Employee Share Purchase Plan programs. 

• Employee discounts on furniture, electronics, and appliances. 

• Access 24/7 healthcare with Virtual Doctor Appointments. 

• Personalize your benefits with a customizable package including options for 100% coverage. 

• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others. 

• Celebrate properly, with your birthday off PAID ! Along with paid vacation and personal days.  

• For complete picture of total rewards please click here   

A Day in a life of a Customer Retention Specialist:

• Build strong customer sales experiences by welcoming and engaging customers in person, over the phone, and by email

• Understanding customer's needs by providing the solutions that fits them best

• Communicate the terms and conditions of our financial products and how we can help them achieve their goals on a weekly and monthly basis

• Develop and maintain strong relationship with customers by interacting with them on a daily basis

• Support retail operations by managing customer accounts, collection activities, the merchandising and the maintenance of the store

• Manage accounts receivables by monitoring overdue accounts on a weekly basis

What we are looking for:

• Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction

• Ability to multitask and quickly learn a variety of tasks

• Full class driver’s license with a driver’s abstract in good standing

• Ability to lift 50+ pounds and move large home goods is considered an asset

• Able to pass background checks (criminal, employment)

• Some experience in a customer-facing environment

• Comfortable interacting with customers over the phone

Diversity, Inclusion, and Equal Opportunity Employment : 

 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

 Additional Information : All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  

 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above. 

Job Description

Join easyhome , as a key brand under goeasy, easyhome is Canada’s largest lease-to-own business, where you can make a real difference in the lives of everyday Canadians! Welcome togoeasy ! Atgoeasy , our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such asCanada’s Top Growing Companies. We’re also thrilled to be certified as a Great Place to Work® and Best Places to Work with Most Trusted Executive Teams . These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. 

Join easyhome , Canada’s largest lease-to-own business, where you can make a real difference in the lives of everyday Canadians! We pride ourselves on helping our customers achieve their personal and financial goals by making home goods affordable through flexible weekly and monthly payment plans. Be part of a team that empowers people to create comfortable and happy homes while building solid credit foundations.

Why work with us?

• Leverage our RRSP match and Employee Share Purchase Plan programs. 

• Employee discounts on furniture, electronics, and appliances. 

• Access 24/7 healthcare with Virtual Doctor Appointments. 

• Personalize your benefits with a customizable package including options for 100% coverage. 

• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others. 

• Celebrate properly, with your birthday off PAID ! Along with paid vacation and personal days.  

• For complete picture of total rewards please click here   

A Day in a life of a Customer Retention Specialist:

• Build strong customer sales experiences by welcoming and engaging customers in person, over the phone, and by email

• Understanding customer's needs by providing the solutions that fits them best

• Communicate the terms and conditions of our financial products and how we can help them achieve their goals on a weekly and monthly basis

• Develop and maintain strong relationship with customers by interacting with them on a daily basis

• Support retail operations by managing customer accounts, collection activities, the merchandising and the maintenance of the store

• Manage accounts receivables by monitoring overdue accounts on a weekly basis

What we are looking for:

• Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction

• Ability to multitask and quickly learn a variety of tasks

• Full class driver’s license with a driver’s abstract in good standing

• Ability to lift 50+ pounds and move large home goods is considered an asset

• Able to pass background checks (criminal, employment)

• Some experience in a customer-facing environment

• Comfortable interacting with customers over the phone

Diversity, Inclusion, and Equal Opportunity Employment : 

 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

 Additional Information : All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  

 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above. 

Job Description

Join easyhome , as a key brand under goeasy, easyhome is Canada’s largest lease-to-own business, where you can make a real difference in the lives of everyday Canadians! Welcome to goeasy ! At goeasy , our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Canada’s Top Growing Companies. We’re also thrilled to be certified as a Great Place to Work® and Best Places to Work with Most Trusted Executive Teams . These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. 

Join easyhome , Canada’s largest lease-to-own business, where you can make a real difference in the lives of everyday Canadians! We pride ourselves on helping our customers achieve their personal and financial goals by making home goods affordable through flexible weekly and monthly payment plans. Be part of a team that empowers people to create comfortable and happy homes while building solid credit foundations.

Why work with us?

• Leverage our RRSP match and Employee Share Purchase Plan programs. 

• Employee discounts on furniture, electronics, and appliances. 

• Access 24/7 healthcare with Virtual Doctor Appointments. 

• Personalize your benefits with a customizable package including options for 100% coverage. 

• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others. 

• Celebrate properly, with your birthday off PAID ! Along with paid vacation and personal days.  

• For complete picture of total rewards please click here   

A Day in the life of a Delivery Specialist:

• Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email

• Support retail operations by supporting the merchandising and maintenance of the store

• Deliver best in class service when delivering our products to customers’ homes

• General maintenance on the truck and around the store daily

• Providing exceptional customer service throughout the moving process + addressing customer concerns and ensuring satisfaction

• Coordinate and finalizing paperwork with customers onsite

What we are looking for:

• Full class driver’s license with a driver’s abstract in good standing

• Ability to lift 50+ pounds and move large home goods

• Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction

• Some experience in a customer-facing environment

• Ability to multitask and work efficiently

• Able to pass background checks (criminal, employment, driving history)

Diversity, Inclusion, and Equal Opportunity Employment : 

 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

Additional Information : All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above. 

Job Description

Client Relations & Sales Manager

Company: Million Air Reports to: Executive Vice President of Global Development

Objective

The Client Relations & Sales Manager will attract, develop, and maintain client relationships through outstanding customer service while driving fuel sales, hangar sales, and event revenue at Million Air Vancouver Canada. They will ensure every tail is touched, tracking and engaging with all transient customers, optimizing hangar occupancy, and reviewing tenant status to maximize revenue. Additionally, they will be responsible for meeting sales KPIs, achieving growth and revenue targets, and reporting results directly to the EVP.

Key Responsibilities

• Client Relationship Development - Build and maintain relationships with corporate flight departments, private jet owners, and key industry partners.
• Direct Customer Engagement - Act as the primary contact for customers and senior executives, ensuring a seamless experience.
• Ensure Every Tail is Touched - Track and engage all transient aircraft, ensuring every customer is contacted and provided with outstanding service.
• Fuel Sales Growth - Develop and execute strategies to increase fuel sales, identifying and attracting new clients.
• Hangar Sales & Leasing - Market and fill available hangar space, ensuring optimal occupancy and revenue.
• Event-Driven Revenue - Plan and execute events that drive additional revenue and increase customer engagement.
• Meet Sales KPIs & Growth Targets - Consistently achieve sales performance goals, ensuring revenue and business growth targets are met.
• Industry Networking & Travel - Attend trade shows, seminars, and conferences, representing Million Air and expanding business opportunities.
• Market Analysis - Assess the territory's potential, track competitors, and determine the value of existing and prospective customers.
• Strategic Sales Planning - Personalize and execute a sales strategy for the location, coordinating with marketing and other departments.
• CRM & Reporting - Utilize CSI 2.0, WINGX, Salesforce, T-FBO, and FuellerLinx to log sales activity, track customer interactions, monitor fuel and hangar sales, and generate daily, weekly, and monthly reports for the EVP.
• Customer Service & Retention - Work with LSPs, Valet, and CSRs to welcome and retain new customers and tenants through exceptional service.
• Cross-Selling Million Air Services - Promote additional services, including maintenance, charter, and FBO offerings at other locations.
• Security & Badging Oversight - Manage the security badging system, ensuring proper access control for employees and customers.
• Problem Resolution - Address and resolve customer service issues, ensuring a high level of client satisfaction.

Qualifications

• Proven sales experience in private aviation, FBO operations, or luxury hospitality.
• Strong understanding of fuel sales, hangar leasing, and transient customer engagement.
• Proven ability to meet and exceed sales KPIs and revenue targets.
• Proficiency in CSI 2.0, WINGX, Salesforce, T-FBO, and FuellerLinx preferred.
• Excellent relationship-building, negotiation, and communication skills.
• Self-motivated, results-driven, and able to work independently.
• Willingness to travel and represent Million Air at industry events.
• Ability to thrive in a fast-paced, customer-focused environment.

Why Join Million Air?

• Lead sales efforts at a high-profile private aviation location.
• Be part of an industry leader known for excellence and innovation.
• Work with a dynamic team committed to redefining luxury aviation services.
• Opportunity for professional growth and performance-based incentives.

If you're ready to elevate your aviation sales career, apply now and join Million Air's mission to set the standard in private aviation!

Job Description

Customer Service - remote position enabling a comfortable work environment.

Be the first voice of support. As a Customer Service Representative, you'll build real connections that make a difference - making meaningful, supportive contact with individuals navigating personal and professional change.

Are you seeking flexible work opportunities that accommodate Chronic Health Concerns? Join a supportive environment that understands the importance of flexibility, well-being, and autonomy.

What we offer:

Job Description

Company Description

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

WHAT'S THE JOB?

We are looking to hire a talented Call/ Receipt/ Dispatcher  to the Dexterra On Demand Team. The Call/ Receipt/ Dispatcher is crucial for ensuring that requests and services are handled efficiently and effectively, maintaining a high level of service for customers or clients.

Call/Receipt

• Respond promptly to customer inquiries, support requests, or emergency calls with exceptional communication skills.
• Collect detailed information from callers, including location, nature of the issue, and urgency, ensuring clear and accurate understanding.
• Provide initial assistance, troubleshoot issues where possible, or direct callers to appropriate resources with a client-focused approach.
• Document all call details and interactions in a tracking system for record-keeping and follow-up, maintaining meticulous records.
• Process various requests (e.g., service requests, inquiries, or confirmations) from clients, ensuring a high standard of client management.
• Input request information into a database or tracking system with precision and completeness.
• Keep clients informed about the status of their requests or any additional steps required, fostering strong client relationships.

Dispatch

• Organize and coordinate the deployment of personnel, vehicles, or resources based on incoming requests, demonstrating strong multitasking abilities.
• Utilize radios, phones, software, or other communication tools to relay information effectively to dispatch teams or field operatives.
• Assess the urgency and priority of requests to determine dispatch order, adapting quickly to changing needs.
• Monitor dispatched services to ensure timely response and delivery, adjusting schedules as necessary while managing multiple priorities
• Collaborate with clients, managers, and field teams to schedule work efficiently, balancing communication and operational demands.

WHAT’S IN IT FOR YOU?

• Be part of an industry that's more important than ever!
• Career advancement opportunities.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.

Follow Dexterra on LinkedIn and Facebook. 

WHO ARE WE LOOKING FOR?

• Minimum of 2 years of experience in a similar dispatching or client-facing role.
• Exceptional verbal and written communication skills to interact professionally with clients, managers, and team members.
• Demonstrate multitasking abilities to manage workflows, handle multiple requests, and oversee dispatch operations simultaneously.
• Ability to prepare Quotes for clients, including cost estimates based on service requirements and technician time.
• Quick problem-solving skills to address issues efficiently and identify effective solutions.
• High attention to detail to ensure all information is accurately recorded, processed, and communicated.
• Commitment to delivering a superior level of service to customers and clients.
• Strong client management skills to build and maintain positive relationships, address concerns, and ensure satisfaction.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.