3,953 Customer Returns jobs in Canada

Job Description

Job Description

Are you passionate about delivering excellent customer service and supporting clients in a fast-paced environment? We are looking for a Customer Service Support Representative to join our team and assist our English-speaking clients located outside Quebec.

Key Responsibilities:

• Provide support to clients by transferring service requests to the appropriate department on a daily basis for English-speaking customers outside Quebec

• Respond to calls and other electronic inquiries daily from English-speaking customers outside Quebec

• Maintain accurate data related to service requests

• Act as a resource person for other administrative roles, as needed

Required Qualifications:

• High School Diploma (DES) completed

• Minimum of 1 year experience in a call center or customer service department

• Strong customer service orientation

• Well organized and able to multitask in a dynamic environment

• Flexible with work schedule

• Good computer skills, with the ability to use Outlook, Excel, and Word efficiently

• Exceptional communication skills in English (verbal and written) to serve 99% of clients located outside Quebec

• Functional in French (verbal and written)

• Spanish knowledge is an asset

Benefits Overview:

• Comprehensive benefits from day one: health care, dental care, employee assistance program (EAP), basic life insurance, accidental death & dismemberment (AD&D), long-term disability (LTD)

• Virtual healthcare (telemedicine)

• Employer-matched RRSP program

• Performance-based bonus eligibility (company & individual)

• Referral program

• Five (5) discretionary leave days per year

Don’t miss this opportunity — apply today!

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Vous êtes passionné par le service à la clientèle et souhaitez offrir un soutien de qualité dans un environnement dynamique ? Nous sommes à la recherche d’un(e) Représentant(e) du soutien au service à la clientèle pour se joindre à notre équipe et servir notre clientèle anglophone située à l’extérieur du Québec.

Principales responsabilités :

• Offrir un support aux clients en transférant les demandes de service à l’endroit approprié quotidiennement pour les clients anglophones situés à l’extérieur du Québec

• Répondre aux appels et aux demandes électroniques quotidiennes des clients anglophones situés à l’extérieur du Québec

• Maintenir les données reliées aux demandes de service

• Agir comme personne-ressource pour les autres postes administratifs, au besoin

Qualifications requises :

• Diplôme d’études secondaires (DES) complété

• Minimum d’une (1) année d’expérience dans un centre d’appel ou un service à la clientèle

• Forte orientation vers le service à la clientèle

• Capacité d’organisation et de multitâche dans un environnement dynamique

• Flexibilité d’horaire

• Bonne maîtrise de l’informatique et capacité à utiliser Outlook, Excel et Word efficacement

• Excellentes compétences en communication en anglais (oral et écrit) pour servir 99 % des clients situés à l’extérieur du Québec

• Français fonctionnel (oral et écrit)

• La connaissance de l’espagnol est un atout

Aperçu des avantages :

• Avantages sociaux complets dès le premier jour : soins de santé, soins dentaires, programme d’aide aux employés (PAE), assurance vie de base, assurance en cas de décès ou mutilation accidentels (DMA), invalidité de longue durée (ILD)

• Soins de santé virtuels (télémédecine)

• Régime enregistré d’épargne-retraite (REER) avec contrepartie de l’employeur

• Prime annuelle basée sur la performance de l’entreprise et de l’individu

• Programme de référencement

• Cinq (5) jours de congé discrétionnaire par année

Ne manquez pas cette occasion — postulez dès aujourd’hui !

#QPQC

Pourquoi choisir Aerotek?Aerotek fait partie d''Allegis Group, soit l'agence de dotation en personnel no1 aux États-Unis. Nous sommes une entreprise privée qui compte plus de 250 bureaux en Amérique du Nord et qui travaille avec 95 % des entreprises du classement Fortune 500.Votre développement est la clé du succès.En tant qu''équipe de personnes motivées, nous nous poussons, ainsi que ceux qui nous entourent, à nous développer personnellement et professionnellement.Nous croyons que chaque personne possède un large éventail d''expériences et de perspectives uniques, ancrées dans un ensemble différent d''identités et d''attributs culturels. Nous sommes fiers d''établir des relations dans lesquelles nous cherchons à comprendre, à rencontrer les gens là où ils sont et à célébrer notre diversité, ce qui favorise nos performances, notre engagement et notre innovation.RésuméVeiller à ce que nos employés contractuels, nos clients et nos équipes de vente reçoivent un service supérieur dans les domaines des ressources humaines, de la comptabilité et du soutien administratif.Tâches et responsabilités essentiellesL''associé au support client (CSA) est chargé de s''assurer que nos clients, y compris, mais sans s''y limiter, les employés contractuels, les clients et les équipes de vente locales reçoivent un soutien supérieur en matière de ressources humaines, de paie et d''avantages sociaux. L''ASC est également le principal agent de liaison avec le siège social pour toutes les questions liées à la comptabilité. Les responsabilités spécifiques comprennent :Assurer le service client du front office (téléphone et réception).Compléter la paie interne.Gérer l''audit et la collecte des fiches de pointage (y compris contacter les entrepreneurs et/ou les clients pour les fiches de pointage manquantes) dans PeopleSoft et AHCS.Audit du rapport de facturation du temps et de l''audit.Gérer la distribution et l''explication des numéros de commission prévus et réels.Résolution de tous les problèmes liés aux spreads et aux commissions.S''assurer que les feuilles de temps pour les comptes d''exception AHCS sont soumises à l''associé de l''entreprise en temps opportun.Gérer le processus de chômage, y compris les réclamations et les audiences.Gérer le programme d''indemnisation des accidents du travail, y compris l''éducation, le dépôt des réclamations et les emplacements alternatifs de service léger.Gérer le traitement de la paie (tri, trucs et courrier).Résolution de tous les problèmes de paie et de facturation (ajustements, chèques perdus, problèmes de facturation, etc.)Gestion de tous les classements.* S''assurer qu''un approvisionnement adéquat de paquets de pré-emploi est disponible.Remplir les documents de pré-embauche avec les entrepreneurs.Gestion de l''entrepreneur et du programme d''avantages sociaux internes.Assurer la saisie précise et opportune des départs et des arrivées dans PeopleSoft.Audit des rapports New Starts.Gestion du dossier RH.Vente de dépôt direct ou dépôt électronique et CashPay à tous les entrepreneurs et clients.Gestion de l''utilisation de DHL ou FEDEX.Assurer le traitement en temps opportun des formulaires de crédit d''impôt.Assurer des niveaux adéquats de fournitures administratives et de cuisine.Gestion du compte P Card.Responsabilités de supervisionS''assurer que le plus haut niveau de service client est fourni à nos clients et employés internes et externes. L''ASC doit s''acquitter de ses responsabilités de surveillance conformément aux politiques de l''organisation et aux lois applicables.QualificationsPour effectuer ce travail avec succès, une personne doit être en mesure d''accomplir les tâches essentielles de manière satisfaisante. Les exigences énumérées ci-dessous doivent être remplies pour accomplir les tâches et responsabilités essentielles du poste.Formation et/ou expérienceDiplôme BA / BS en ressources humaines, commerce et comptabilité préféré.2 ans et plus d''expérience dans un poste lié au service à la clientèle.Capacité d''établir des priorités, d''organiser, de résoudre des problèmes et de respecter les délais et les objectifs.Capacité à communiquer efficacement et à assurer un suivi approprié.SummaryEnsuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. Essential Duties and ResponsibilitiesThe Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:* Ensuring front office customer service (telephone and reception desk).* Completing internal payroll.* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.* Time and Audit Billing report audit.* Managing the distribution and explanation of expected and actual commission numbers.* Resolution of all spread and commission related issues. * Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner. * Managing the Unemployment Process including claims and hearings.* Managing the Worker''s Compensation Program including education, filing claims and alternate light duty locations. * Managing the processing of payroll (sort, stuff and mail).* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)* Managing all filing.* Ensuring an adequate supply of Pre Employment Packets are on hand.* Completing pre employment paperwork with contractors.* Managing contractor and internal benefits program. * Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.* Audit of New Starts reports.* Managing the HR folder process.* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.* Managing the use of DHL or FEDEX.* Ensuring the timely processing of Tax Credit Forms.* Ensuring adequate levels of administrative and galley supplies.* Managing P Card account.Supervisory ResponsibilitiesTo ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization''s policies and applicable laws. QualificationsTo perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities. Education and/or ExperienceBA/BS degree in Human Resources, Business, and Accounting preferred.2 + years experience in a customer service related position.Ability to priorities, organize, problem solve and meet deadlines and goals.Ability to communication effectively and provide proper follow up.

Job Description

Job Description

Who we are…

Modern Campus is obsessed with empowering its 1,800+ higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt and administrative complexity. 

The Modern Campus engagement platform powers solutions for non-traditional student management, web content management, catalog and curriculum management, student engagement and development, conversational text messaging, career pathways, and campus maps and virtual tours. The result: innovative institutions can create a learner-to-earner lifecycle that engages modern learners for life, while providing modern administrators with the tools needed to streamline workflows and drive high efficiency. 

Learn how Modern Campus is leading the modern learner engagement movement at moderncampus.com and follow us on LinkedIn.

What’s the role?

The Customer Support Specialist Role is the front-line face of our highly regarded customer service team. This person will work with a dedicated team in a passionate and collaborative environment interacting with both business and technical team members, as well as our customers. Your prioritization, attention to detail, communication and problem-solving skills will contribute to the successful operation of leading entrepreneurial schools in the non-traditional education sector.

We are looking for the type of person that thrives under pressure to resourcefully deliver solutions that delight our customers.  This person will bring a combination of methodical problem solving  and creative thinking to address issues that come from a wide variety of product areas, business drivers and levels of experience.

In this role, you will be given an opportunity to be a major contributor to the trusted partnership we have with our customers, with a direct impact on our high levels of customer satisfaction, “reference ability” and retention.  Come join us at Modern Campus, where your opinion matters, your experience is valued and interesting work is part of the job!

• Customer Communication: Front line representative of the customer service team and the company, using clear and professional communication to convey the status and nature of the issue, including suggested workarounds.
• Issue Acknowledgement: Track and respond to inbound communication of support issues from customer email, ticket system entry or phone as well as any issues identified by our automated monitoring
• Severity Assessment: Ensure required information is taken in regarding the ticket and use that information to prioritize the ticket, attempt to resolve, or route to appropriate owner
• Identification: Leverage documentation, customer questions, related issues, SQL Queries, application logs and sandbox environments to reproduce, troubleshoot and understand the issue. Gather details and document issues appropriately with attention to detail and clear communication.
•  SLA Adherence: Uphold our customer commitments as part of a metrics-driven team with clear goals that contribute to high levels of customer satisfaction
• Subject Matter Expertise: Develop knowledge of the product, modules, industry to become a resource to customers, other team members and other teams
• Customer Advocacy: gain unique insight into the needs and issues facing customers as part of an important feedback loop, ensuring high quality deliverables.

What you offer…
 

• 1+ years of experience in a customer facing technical/software support role preferably at a SaaS and or enterprise software company
• Clear, professional quality written and verbal communication
• Strong critical thinking and problem solving skills
• Working knowledge of database concepts and the ability to generate troubleshooting SQL queries
• Pragmatic prioritization and time management
• Composure during high-pressure escalations  
• Motivated, hardworking and flexible
• Able to work effectively with minimal supervision in a close team environment
• Quick learner who enjoys a challenge
• While the following are not required, candidates should highlight any experience they have with:
  • Exposure to Java
  • Working knowledge of accounting/finance concepts
  • Familiarity with Crystal Reports (or similar software)
  • Experience supporting cloud hosted software
  • Experience with XML or JSON based web services
  • Education industry experience

What we offer…
 

• The base salary range* for this full-time position is between $50,000 - $60,000
• Remote first workplace – our employees get things done!
• Rewards and recognition programs
• Learning and development opportunities
• You will make a difference every day for universities trying to grow and students trying to learn.

Only qualified candidates selected for an interview will be contacted.

What we believe…

At Modern Campus, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply for our positions. Modern Campus is proud to be an equal opportunity workplace and is committed to bring on hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status (for US candidates).  If you require accommodations during any part of the interview process due to a disability, please let our recruiter know.

* Our salary ranges reflect the minimum and maximum target for new hires for the position within the US and Canada. Within the range, individual pay is determined by factors including job-related skills, experience, and relevant education or training.

 

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Job Description

Job Description

Job Advertisement - Customer Support Technician

Company: Real Time Networks Inc.

Address: 1833 Coast Meridian Rd. #16, Port Coquitlam, BC V3C 6G5, Canada

Job Title: Customer Support Technician

Number of positions: 1 vacancy

Working hours: 40h per week

Employment Type: Permanent. Full-time (5 days per week)

Location of employment: Port Coquitlam, BC.

Language of work: English

Anticipated Start Date: Immediately

Compensation:

• Annual Salary: $76,200
• Benefits: a comprehensive benefits program including extended medical and group insurance; RRSP matching and bonus eligibly after probationary period; Education Assistance benefits.
• 10 days of vacation and 5 personal days

About Real Time Networks

Looking to start your career with an exciting, growing company?

Real Time Networks Inc is a Port Coquitlam B.C. Canada based company experiencing rapid growth and continued success in the marketplace. We build solutions that provide security, safety and real-time tracking for keys, assets, and people. Real Time Networks specializes in smart solutions for managing critical assets and keys that deliver enhanced security, real-time accountability, and operational efficiency.

The opportunity

Are you a technically skilled problem solver with a passion for delivering exceptional customer support? We’re looking for a Customer Support Technician to join our dynamic team. In this role, you will support advanced key management systems, biometric technology, and networked hardware/software solutions used by clients across a variety of industries. You will serve as a technical front-line resource, resolving complex issues, guiding customers through installations and configurations, and ensuring smooth day-to-day operation of mission-critical systems.

This position combines hands-on troubleshooting, customer training, and cross-department collaboration. You will work closely with teams across Product Development, Engineering, and Operations to support field deployments, maintain system integrity, and deliver an outstanding customer experience. You will also contribute to internal knowledge sharing, mentor new team members, and help evolve our documentation and support practices.

If you thrive in technical environments, are confident communicating solutions, and enjoy making a measurable impact through your work, we’d love to hear from you.

Responsibilities:

• Serve as the primary point of contact for customer technical support via phone, video, and email, offering timely, accurate, and professional assistance.
• Diagnose, troubleshoot, and resolve hardware and software issues related to smart lockers, key management systems, biometric devices, and custom-configured technologies
• Build strong customer relationships by addressing complaints, offering effective solutions, and recommending proactive maintenance.
• Provide platform training and onboarding sessions for customers to ensure confident, independent use of the company’s systems.
• Deliver internal training and mentorship to junior team members and new hires, sharing product knowledge, troubleshooting techniques, and documentation practices.
• Lead or contribute to product demonstrations, technical walk-throughs, and client-facing support meetings.
• Participate in the 24/7 after-hours support rotation, including weekend and holiday coverage, to maintain consistent service delivery and business continuity for mission-critical systems.
• Manage tickets and queue to ensure timely responses aligned with Service Level Agreements (SLAs).
• Oversee and maintain inventory of hardware and electronic parts, ensuring appropriate stock levels and compatibility with various systems; coordinate with logistics and procurement teams for restocking and system-specific parts.
• Perform onsite service visits for installations, maintenance, and repairs, including travel across North America as required.
• Contribute to the development and continual improvement of standard operating procedures (SOPs), internal documentation, and client-facing knowledge base articles.
• Support the creation and updating of knowledge base articles and training materials for internal and external use.
• Collaborate cross-functionally with departments to support client needs, service rollouts, and complex deployment
• Ensure compliance with industry standards and internal security protocols, including information security, data protection, and proper handling of sensitive equipment.
• Communicate professionally with internal leadership and external stakeholders to provide issue updates, resolution plans, and post-resolution reports when needed.

What you bring:

Education and Experience:

• Post-secondary education, preferably in an IT, Electronics, or related discipline
• Relevant certifications in IT support or systems administration.
• 5 years of customer support or technical support roles
• Proven experience leading training sessions, product demos, and onboarding support for clients or internal team members.
• Experience troubleshooting and supporting a range of hardware and software systems
• Proven knowledge of networking fundamentals, and endpoint management.

Technical Skills

• 5 years of hands-on experience in technical customer service, IT help desk, or field support roles
• Strong technical aptitude with a solid understanding of IT and network concepts.
• Proven experience in troubleshooting hardware/software systems, including key management and biometric platforms, and low-voltage electronics.
• Experience using ticketing and collaboration tools such as TeamSupport, HubSpot, Slack, SharePoint, and Microsoft 365
• Solid grasp of IT and network fundamentals, including diagnosing connectivity issues.
• Strong critical thinking and troubleshooting skills; able to assess, prioritize, and resolve complex technical issues effectively.
• Comfortable communicating with both technical, non-technical and managerial stakeholders.
• Ability to work independently while also contributing in a cross-functional team environment.
• Organized and responsive under pressure; capable of managing multiple priorities with a proactive, customer-first mindset
• Self-motivated and proactive, with a collaborative approach and a can-do attitude.

Travel Requirement:

• This role may require occasional travel to customer sites.
• Clean driving record and ability to rent a car is considered an asset.

Diversity & Inclusion

RTN is an equal opportunity employer who is committed to an inclusive and diverse workforce, equity in employment and fostering a barrier-free environment.

We strive to include perspectives from those that vary by race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team.

How to apply

Only applications sent to the  with a resume and cover letter will be considered. In the subject line of your email, please indicate Customer Support Technician and "RTN Way" in the body of the email to demonstrate your attention to detail and ensure that your application is processed correctly.

Real Time Networks thanks all applicants for their interest and advises that only those selected for an interview will be contacted. No phone calls please.

Contact Information

Real Time Networks Inc.

1833 Coast Meridian Rd. #16, Port Coquitlam, BC V3C 6G5, Canada

Phone 1- x201

Email:

Company Description

Real Time Networks is a leading provider of intelligent security and asset management solutions designed to help organizations improve operational efficiency, accountability, and compliance. Our suite of smart lockers, key management systems, and real-time monitoring tools empowers customers in industries like healthcare, law enforcement, education, and enterprise to secure and manage their critical assets with confidence. With a commitment to innovation, customer success, and seamless integration, we deliver customized, scalable solutions that evolve with the needs of modern organizations.

Company Description

Real Time Networks is a leading provider of intelligent security and asset management solutions designed to help organizations improve operational efficiency, accountability, and compliance. Our suite of smart lockers, key management systems, and real-time monitoring tools empowers customers in industries like healthcare, law enforcement, education, and enterprise to secure and manage their critical assets with confidence. With a commitment to innovation, customer success, and seamless integration, we deliver customized, scalable solutions that evolve with the needs of modern organizations.

Job Description

Job Description

Submit your application by August 27th 2025 to join our team! We may start reviewing candidates as applications are received.

JOB TITLE: Customer Support Specialist
DEPARTMENT: Customer Success
REPORTS TO: Support Manager
JOB STATUS: Full Time (Salary)
LOCATION: Remote Canada

About Kindsight:

Kindsight builds technology that helps fundraisers make a difference. For decades, Kindsight has supported the education, healthcare, and nonprofit sectors with fundraising tools and the largest charitable giving database on the market. And as the giving sector evolves, so does Kindsight. As the leader in fundraising intelligence, Kindsight leverages real-time data and AI to help thousands of organizations around the world identify, manage, and engage with donors - at any scale. With purpose-built CRMs that corral all of that donor information and campaign tracking into one place, donor prospect research tools that offer proactive insights and real-time donor intel, and generative AI that creates personalized, meaningful content drafts at scale, Kindsight’s product suite is truly changing the game for donor fundraising.

Position Summary:
We are looking for an excellent communicator with a passion for researching issues who can help us continue building strong relationships with our users.  Join us today and make a meaningful impact for charities and services in communities all around the world! 

What You'll Do:
● Responsible for providing client support for Kindsight products via email, telephone, and chat
● Apply analytical skills and technical troubleshooting knowledge to solve user and product problems ranging from simple to complex
● Analyze, track and resolve customer questions in a prompt and accurate manner to ensure the highest level of client satisfaction
● Assist in the setup of Kindsight products within integrated system
● Contributing to the knowledge base and creating user-friendly help articles, documentation, tutorials, videos, guides, etc.
● Work with the onboarding team to bring best-in-class value training to our amazing clients
● Prioritize issues based on severity and customer impact
● Maintaining and expanding knowledge of Kindsights products, staying up-to-date with new functionality and compliance changes
● Build and maintain positive client experience, perception, and satisfaction
● Work in a collaborative team environment to enhance customer and internal knowledge of Kindsight products
● Other related duties, as assigned

What We're Looking For:
● 2+ years’ work experience in a related role demonstrating excellent analytical, organizational and a high amount of emotional intelligence
● Exceptional verbal and written communication skills, and the ability to explain complex concepts to non-technical people. Demonstrating empathy and patience in every customer interaction
● Basic understanding of desktop software and network infrastructure with an emphasis on how technology works within small to mid-sized organizations
● Excellent time management and prioritization skills in continually changing work environment
● Experience and understanding of cloud-based solutions (SaaS)
● Experience with Salesforce.com is an asset
● Willingness to learn – enthusiastic and willing to do whatever it takes to get the job done!

Compensation Range: $38,000-$45,000 CAD Base Salary Annually, based on experience, market benchmarks and role complexity. We aim to offer fair, competitive pay that reflects your skills and the market.

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Job Description

Job Description

BILLING & CUSTOMER SUPPORT SPECIALIST NEEDED

We are currently searching for an individual to join our team in Billing & Client support capacity. The candidate must be a self motivated, well organized person that is looking for a full time hourly position with possible advancement. A background in customer service, and/or administrative work would be an asset. Will work alone in our Innes / Tenth Line office majority of the time at beginning and will be there to make outbound calls and direct traffic to our other locations.

MUST BE FLUENT IN ENGLISH AND FRENCH! Contract is for on a 90 Day Trial Basis with Renewal option based on Development

DUTIES AND RESPONSIBILITIES INCLUDE:

- Daily Outbound Billing Calls to Existing Clients who have past due payments

- Act as Liason between our Head Office Billing department and our clients to work through solutions for billing issues

- Routine Client Support Calls to assist in other (Non-Billing) Client Service transactions

- Assist Team in Answering Incoming Phone Traffic and Re-Routing Calls

- MUST BE ORGANIZED & COMFORTABLE ON PHONE

- Must be able to work alone with little supervsion (Lot's of Support though)

- Assist Team where Needed with Other Support & Administrative Duties

40 HOURS PER WEEK - MONDAY THROUGH FRIDAY 9:00 - 5:00 $18.00 HOURLY

ROOM FOR ADVANCEMENT TO FULL TIME SALARIED TEAM MEMBER ONCE LICENSED

LOCATED IN ORLEANS (INNES & TENTH LINE)

KEVIN J CARRUTHERS DESJARDINS INSURANCE AGENCIES

IF THIS POSITION IS OF INTEREST TO YOU - PLEASE FORWARD YOUR RESUME BY EMAIL AND YOU WILL BE CONTACTED FOR AN INTERVIEW TIME,

Job Description

Job Description

As one of Canada’s largest and fastest growing cryptocurrency trading platforms, NDAX has set the bar high for the country’s fintech industry and is constantly leading the way in terms of security and innovation. We’re on a mission to empower more Canadians to unlock the full potential of digital finance. To address the various needs in the Canadian cryptocurrency space, NDAX has assembled a multidisciplinary team with diverse backgrounds, including finance, technology, engineering, compliance, marketing, and more.

We're proud to have been recognized as one of Canada’s Best Workplaces by Great Place to Work®.

Are you passionate about cryptocurrency and ready to explain it to anyone, from an expert to a novice? Do you thrive in a fast-paced environment? If yes, we have the job for you!

NDAX is currently looking to hire a part-time Customer Support Representative. As a customer support agent at Ndax, you will become one of the faces and names associated with our brand, so it is vital that you are friendly, understanding, patient, and kind to every Ndax client.

In this position, you will interact with customers to provide information in response to inquiries about products and services; you will also handle and resolve client's questions and complaints. Excellent communication abilities and data entry skills are essential for candidates.

Our clients have different levels of trading experience; there will not be a one-fit-all solution for every customer – being able to understand each customer's needs and meet them at their level is an important skill for any member of our customer support team.

Key Responsibilities

• Respond to customer service live chats, emails, telephone calls, and voicemails
• Maintain customer relationships by handling questions and concerns with speed and professionalism
• Resolve customer complaints, manage database records, draft status reports on customer service issues
• Provide a great experience and build loyalty with every customer you talk to
• Stay on top of promotions, product launches, and cryptocurrency trends
• Create value through superior customer service and expert product knowledge

Requirements

• Self-motivated with an ability to solve problems on-the-fly
• Passionate for customer satisfaction with strong interpersonal communication skills
• An enthusiastic learner with a desire for continual growth
• Available full-time and have flexible schedules that meet business needs, including morning and evening shifts
• Cryptocurrency Experience or Interest: Previous experience in cryptocurrency-related roles would be a strong asset.

Benefits

• Full-time employees are eligible for the benefits plan (health-dental-vision)
• Technically strong, friendly, approachable people to work with
• Flexible working schedule

You will be supporting our residential customers & Partners (D2C & B2B), installation partners (SHIP), and internal teams across the journey: Pre-Installation: Educate, nurture, and assist prospects with product understanding, readiness, and qualification. Act as a trusted advisor, helping guide expectations and next steps. Installation: Be a reliable partner to installers and customers, addressing real-time questions and ensuring all necessary tools and documentation are available. Post-Installation: Support onboarding, usage, and any troubleshooting required via app, chat, phone, or email. Proactively gather insights to improve our processes, content, and service delivery. Continuous Feedback Loop: Actively capture and document customer feedback, and share it with product, operations, and marketing teams to improve the overall experience. In this role, you will: Respond to customer inquiries via email, phone, chat, SMS/WhatsApp and in-app support with professionalism, empathy, and accuracy. Own and resolve customer issues, coordinating across teams and escalating when necessary. Guide customers & installers through onboarding and ensure they feel supported at each touchpoint. Partner with the revops, marketing and product team on communications, campaigns, and content creation (FAQ, knowledge base, proactive emails). Support product and operations teams with testing, reporting bugs, and documenting patterns from support trends. Identify improvement opportunities across the customer journey and contribute to cross-functional projects. Contribute to the development and continuous refinement of customer service documentation and training. Maintain a customer-first, feedback-informed service mindset. Grow within the support team by deepening product expertise and stepping into Level 2/3, product, IS or Eng specializations over time Required skills and experience: 24 years of experience in customer support, success, or similar customer-facing roles (tech/startup/EV/clean energy sectors preferred) Experience working cross-functionally with sales, operations, and marketing teams Outstanding verbal and written communication skills in English (French, Spanish, Mandarin/Cantonese is an asset) Proven ability to stay calm and composed in high-pressure or ambiguous situations Demonstrated passion for technology, sustainability, and learning Comfortable using ticketing platforms, CRMs, and support tools (e.g., Dynamics 365, Jira Salesforce, Intercom) and Contact Center Omnichannel (Talkdesk, Genesis, Etc) Self-starter, resourceful, and solution-oriented mindset Willingness to work flexible shifts, including early mornings, evenings, or weekends as needed Strong organizational skills and ability to manage time independently Physical Requirements Prolonged periods sitting at a desk and working on a computer Occasional onsite participation or hands-on testing may be required High Tech Genesis Inc. is an Equal Opportunity Employer. Diversity and inclusion are at the core of our values. Please advise High Tech Genesis of any accommodation measures you may require. Please be advised: 1. Applicants must have the legal right to work in Canada. 2. Kindly submit your resume in MS Word format upon application for this position. Begin your exciting career with us by