2 Customer Service Manager jobs in Guelph

Now Hiring: Driven Assistant Service Manager – Lead with Confidence, Elevate the Customer Experience, and Help Drive a High-Performing Service Team to Success

Are you a natural leader with a passion for customer service and the drive to succeed in a fast-paced automotive environment? As our Assistant Service Manager, you'll be at the heart of the action—supporting the Service Manager in leading the team, coordinating workflow, ensuring top-notch customer satisfaction, and keeping operations running smoothly

At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be We strive to hire exceptional employees who see themselves as trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade rs in all aspects of who they aspire to be daily.

Location: 2180 Eagle St N, Cambridge ON (Kia)

Wage: $100,000 + per year

The Assistant Service Manager is responsible for the day to day operations of our Automotive Service department. They hire, train, and motivate employees to meet and exceed business and customer expectations.

What You Will Be Doing:

• Experienced in providing exceptional customer service

• Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent management

• Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building
• Develop and implement a long-term strategy and action plan to attract and retain customers
• Coach team members to provide excellent customer service

• Recruit, develop, motivate, recognize and hold accountable an Auto Service team that will meet established objectives and targets for sales and profitability

• Improve sales and profitability for the Service Centre

• Effectively resolve customer and employee complaints and concerns
• Ensure compliance with Health and Safety and all other workplace regulations and policies
• Monitor the operating budget by tracking sales and expenses

• Promotes service safety and security procedures

• Other duties as required by management

What You Bring to the Table:

• 12 Grade Diploma or GED

• Minimum 5 years experience in the automotive service industry

• Minimum of 3 years of management experience in the automotive industry
• Excellent communication, interpersonal and time management skills
• Ability to adapt to a changing environment and meet deadlines

• Strong computer & leadership skills

• Valid Ontario G Driver's License

• Clean Driver's Abstract
• Automotive Technician's License is an asset
• Good communication skills and attention to detail

• Must have the ability to multi-task and work under pressure

• Must be willing to be flexible with work schedule

So why work for us?

• The 401 Group of Companies is privately owned and 100% Canadian
• 40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"
• A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.
• Personalized coaching, mentoring, and training focused on both individual growth and team success.
• Empowering you to grow with meaningful career path planning and advancement opportunities.
• Health & wellness benefit enrollment opportunities
• Employee referral bonus opportunities
• Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop Restaurant and Wine Bar.
• Perkopolis Enrollment
• On-site Parking

The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.

If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, or

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.