1 Customer Service Manager jobs in Oshawa

**Kelly is hiring!**
We're looking for enthusiastic, motivated individuals to join our client's team as **Service Manager** in **Port Perry, ON** !
In this permanent role, you'll help our client oversee their daily operations in their service department
**What You'll Do:**
+ Assign and manage service jobs to technicians based on skill and workload to ensure timely, high-quality service.
+ Review work orders for accuracy and customer satisfaction, ensuring timely and professional service delivery.
+ Provide technical guidance to technicians on repairs, adjustments, and diagnostics according to manufacturer specifications.
+ Ensure work orders are accurately documented and closed promptly for billing.
+ Oversee warranty processing to ensure claims are completed efficiently and correctly.
+ Track and manage service reporting (PDI, DAR, PIP).
+ Promote a collaborative and respectful working relationship between the Service Department and other dealership departments.
+ Lead and manage the service team, including Technicians, Apprentices, and Service Writers.
+ Schedule team members, monitor accountability, and ensure optimal department staffing.
+ Conduct yearly performance reviews and provide ongoing coaching and development.
+ Oversee training compliance and support staff in completing required programs.
+ Assist in recruitment, onboarding, and mentorship of new employees and apprentices.
+ Support apprentices with trade school registration and progress tracking.
+ Serve as the primary point of contact for customers requiring service, ensuring all interactions are timely, clear, and professional.
+ Confirm work order details and manage customer communications regarding service needs, timelines, and follow-ups.
+ Ensure a high standard of accuracy and transparency in all customer-facing documentation.
**What We're Looking For:**
+ Proven experience managing a service department or similar operational role.
+ Licensed Technician (310, 421 or 425 licence) and specialized knowledge of agricultural equipment
+ Strong organizational and multitasking skills.
+ Excellent communication and interpersonal abilities.
+ Proficiency in technical documentation and process management.
**Compensation:**
+ Competitive salary of $90,000
+ Medical Benefits
+ RRSP Program
+ Vacation pay
If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further, and **apply today!**
**_Why Kelly®?_**
_As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined._
**_About Kelly®_**
_At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world._
_Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known._
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.