64 Customer Service Manager jobs in Toronto

Job Description

JOB SUMMARY:
The Sell In and B2B Customer Service Manager is in charge of the day-to-day operations of our customer service team and ensuring an outstanding customer satisfaction to all our US and Canada Sell In and B2B customers.
The Sell In and B2B Customer Service Manager will be managing and optimizing all aspects of the order processing from creation to delivery, ensuring orders are delivered on time, in full, and comply with customers’ requirements.
The Sell In and B2B Customer Service Manager is also responsible for the maintenance of the entire customer database in a timely and accurate manner.

JOB RESPONSIBILITIES:

• Responsible for daily operations of the Sell In and B2B Customer Service department
  • Internal and external communication and teamwork are essential.
    • Communicate with our customers to ensure customer satisfaction
    • Collaborate with our sales teams, supply chain team and warehouse operations teams to provide in a timely manner all inquiries from our customers
    • Ensuring that our products are efficiently and accurately delivered to our customers and in compliance with our customers’ requirements :
      • Order acknowledgment
      • Delivery notification
      • Tracking information
    • Monitoring and reporting on department KPIs, aligning internal operational KPIs with customer metrics and develop performance scorecards
    • Optimizing all aspects of the fulfillment process, from order receipt to delivery, ensuring a customer centric experience
    • Support warehouse with delivering high service level and the flawless execution of order management processes
    • Develop collaborative supply chain solutions through cross-functional partnerships that drive mutual benefits for external customers and internal business partners
    • Coordinate with operations on service issues to ensure that the root cause analysis and corrective/preventive actions are robust
    • Provide strategic supply chain expertise and insights to the commercial teams for competitive differentiation
    • Manage customer claims, credits and returns.
• Lead a team of customer service representatives.
  • Ensure continuous training and coaching customer service representatives on best practices
  • Maintain comprehensive and completed documentation.
• Help maintaining an accurate customer master data in a timely manner
• Proactively develop processes and procedures :
  • Fostering a culture of continuous processes improvement
  • Identifying opportunities to enhance efficiency, improve operational performance, reduce costs and minimize customer complaints
  • Leveraging emerging supply chain capabilities and technology such as EDI  to improve customer collaboration and service

• % of order shipped in full
• Customers Chargebacks
• Customers Claims
• % of EDI orders

• Proven experience in a customer service management role
• Strong leadership skills with the ability to motivate and inspire a team
• Experience in project management is preferred

• Exceptional verbal and written communication skills with customers. Different functions and seniority level
• Understanding of B2B business
• Excellent organizational and time-management skills in a fast-paced environment with deadlines
• High degree of attention to details, but ability to see the big picture
• Ability to multitask and prioritize
• Strong problem solving and conflict management skills
• Strong leadership skills with experience managing a team
• Strong process management skills
• Proficiency in ERP system (plus if experience with SAP S/4)
• Advanced Microsoft Office, especially Excel
• Knowledge of inventory management practices and fulfilment operations
• Fluent in English

• • Able to occasionally travel to US

All Applicants:

L'Occitane's Privacy Statement

United States Applicants Only:

Employee Rights

FMLA: Posters

FMLA Special Rules for Returning Military Members (USERRA)

Powered by JazzHR

Socs2wy8Cq

Job Description

CMP Group Ltd. (CMP) is a global manufacturing company with 6 manufacturing and distribution facilities throughout Canada, the United States, Italy, Australia, and China. CMP supplies the recreational and commercial marine industries with a broad range of products for various industry segments, including anchoring & ground tackle, corrosion, dock & boat accessories, and steering & controls. CMP manufactures and distributes products under the brands, Martyr, Rocna, Vulcan, Titan, Panther, Dock Edge, Octopus, Intellisteer, Sanitation Equipment and, Trollmaster.

Reporting to the Chief Financial Officer, the Corporate Customer Service Manager is responsible for championing the position of the “customer” by managing the order workflow , customer support processes, and providing prompt and accurate technical information for all company products as well as managing the day-to-day operations of the customer service department across North America.

Benefits:

• Salary range - $95000 to $ (based on experience)
• Extended Benefits Plan (Vision/Dental/Prescription/etc.) as of your first day
• Performance, Education & Referral Programs
• Quarterly town halls, summer BBQ’s, quarterly pizza lunch and Winter Holiday Party
• And much more!

Responsibilities:

• Responsible for the direct supervision of team members across North America. This includes, but is not limited to, selection, training, performance evaluation and development, skills assessment, discipline and termination.
• Manages and assess service statistics and prepare detailed reports on their findings.
• Fosters a cooperative team environment conducive to the sharing of information and training to promote independent decision making.
• Responds to escalated customer concerns and issues.
• Facilitates training programs to enhance customer service performance and staff development.
• Ensures that the customer service department is effective in the processing and expedition of customer orders.
• Action-oriented approach to efficient resolution of product/service requests for customers.
• Initiates and supports continuous improvement efforts that increase customer satisfaction and revenue throughout all areas of responsibility.
• Supports the development and ensures implementation of new systems and processes that improve efficiency. 
• Leverages company database tools to create efficiency in logistics and customer satisfaction.
• Responsible for overseeing the management of the Master data for customers in the ERP system  
• Works collaboratively with customers and all internal departments to drive customer satisfaction throughout the organization
• Maintains and ensures process workflow, standard operating procedures (SOP) and documentation are up to date. 
• Supports the Finance team with the administration of collections initiatives and ensures that cash and credit card sales are paid prior to being released to shipping.  
• Provides basic quotation services
• Timely and accurate sales lead information.
• Facilitates Customer Returns and oversees the returns process and works with other functional groups in the organization to expedite the processing of credits.
• Facilitates Warranty Claims and oversees the Warranty process.
• Participates or provides resources as exhibitor at trade shows as required.

Quality:

• Participate in Quality Audits as an Internal Auditor or Auditee.
• Ensures that subordinates participate in internal audits as required.
• Closes outstanding Quality Reports within 14 days of issue.

Team Building:

• Conducts and documents 1X1 meetings with direct reports, conduct annual performance review.
• Attends and participate in 1X1 meetings with the CFO.
• Participates and contributes in the Steering Committee Meetings.

Training:

• Work with direct reports to develop training plans for all employees

Safety:

• Promotes safe work practices as outlined by CMP and the Provincial regulations

Requirements:

• Bachelor’s Degree in business or equivalent
• 7 to 10 years of experience in customer service within a manufacturing industry, with at least 3 to 5 years in a management role
• Demonstrated ability to lead a customer service migration to an e-commerce based operating environment
• Proven track record from championing change and innovation within the organization
• Must be able to develop a strong understanding of all CMP products and their applications
• Must have outstanding problem solving skills and the ability to demonstrate a high level of responsiveness towards urgent customer issues
• Must exhibit superior communication skills and the ability to maintain professionalism in times of great adversity and pressure
• Works collaboratively and creates a sense of trust and reliability with internal team and customers
• Demonstrates a strong work ethic and flexibility towards the needs of the business
• Focused on details and follow through
• Must demonstrate a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
• Excellent team performance management and on-the-job coaching skills

• Comfortable providing hands on support when required
• Experience using CRM (Zoho would be an asset)
• Experience using an ERP system (Visual would be an asset)
• Comfortable travelling within Canada and to the USA (valid passport needed)
• French language skills an asset (spoken and written)

Hours

• 8:00 am – 4:30 pm, Monday to Friday
• Hybrid - (3 days in the office and 2 days from home)

CMP values diversity and encourages applications from all qualified individuals who are legally entitled to work in Canada. We welcome applications from candidates with disabilities, and accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation please contact Human Resources. We thank all applicants for their interest and advise that only those selected for an interview will be contacted.

Job Description

Customer Experience & Service Manager

Toronto, On

Manufacturing

Competitive Salary $105,000-145,000, plus Bonus and Benefits

Our client, a global leader in specialized electronics manufacturing, is seeking to add a critical role to their growing leadership team. The Customer Experience & Service Manager is responsible for the end-to-end customer service function, encompassing order fulfillment, service operations, and post-sales support. The position manages the complete customer order lifecycle—from sales orders to shipping and invoicing—while also overseeing the management of product maintenance, repairs, and returns. The role requires active leadership in managing service technicians, handling Return processes and collaborating with internal subject matter experts to resolve complex technical issues.

The ideal candidate brings strong operational management skills along with exceptional communication abilities, ensuring every customer interaction reflects the highest standards of responsiveness, accuracy, and professionalism. A passion for process improvement and operational excellence is critical.

The Role:

• Oversees the customer order process, including order processing and confirming sales orders, coordinating shipments, and ensuring timely delivery.

• Oversees and ensures the accuracy of order details in the ERP system (quantities, prices, and delivery dates).

• Monitors order progress and proactively resolves any fulfillment or documentation issues to ensure timely delivery of shipments and customer satisfaction.

• Coordinates with Operations, Logistics, and Finance to ensure accurate billing and documentation.

• Collaborates with Warehouse and Logistics teams to facilitate timely picking, packing, shipping, and delivery of orders.

• Oversees and manages customer inquiries related to order status, product availability, and delivery schedules

• Collaborates with the planning area to ensure optimal stock levels and prevent stockouts or overstock situations.

• Provides proactive support to Sales, Marketing, and Field Operations by addressing order-related queries and providing timely information.

• Ensures compliance with all relevant regulations and industry standards in the order management process.

• Manages the company's Return Authorization process, including receiving, tracking, evaluating, and closing cases related to returns, order modifications, cancellations, and exchanges.

• Supervises and schedules service technicians, ensuring they have the tools, resources, and training to meet service commitments.

• Maintains service documentation, repair logs, and service-level metrics.

• Tracks and reports on service KPIs (turnaround time, repair quality, customer satisfaction).

• Manages organization of service calls, troubleshooting, diagnoses, and repairs.

• Manages scheduled preventative maintenance services according to Standard Operating Procedures.

• Drives safety culture for technicians ensuring the safe and correct use of equipment and tools.

• Oversees contract management of 3rd party service providers including validation, qualification, negotiation, and management.

• Supports distributor on-boarding and technical product support.

• Serves as the primary escalation point for customer service and technical issues, ensuring timely resolution.

• Interfaces with internal Subject Matter Experts (engineering, product development, quality assurance) to troubleshoot and resolve complex product issues.

• Provides technical support guidance to customers and coordinate with service teams to address on-site or remote service needs.

• Acts as the primary liaison for customer inquiries related to orders, repairs, and ongoing product performance.

• Builds and maintains strong relationships with customers, encouraging long-term loyalty and repeat business.

• Identifies and implements process improvements in service delivery, order management, and customer communications.

• Partners with product and operations teams to relay customer feedback and drive product/service enhancements.

• Develops, tracks, and analyzes KPIs related to order processing, service performance, and customer feedback to drive operational excellence and continuous improvement.

• Manages and develops direct reports.

• Considers quality in all aspects of the job and respects procedures and norms.

The Ideal Candidate:

• Bachelor's degree or diploma in Mechanical, Electrical engineering or a related field.

• 8-10 years of related experience within a technical/engineering environment dedicated to manufacturing devices with intricate electronic and mechanical interfaces.

• 3-5 years of experience managing small teams.

• Experience in working collaboratively within a broader team (e.g., sales, engineering, marketing).

• Demonstrated success in building consensus with technical leaders.

• Strong problem-solving and conflict resolution skills.

• Excellent interpersonal and communication skills (verbal and written).

• Superior attention to detail.

• Strong computer skills and proficiency with Microsoft Office suite products (Word, Excel, PowerPoint).

• Knowledge of ERP and Quality Management systems.

JOBID#

Job Description

Description

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

As a Client Service Associate at CI Financial, you will be instrumental in collaborating with internal and external stakeholders to provide top-notch client support to our Financial Advisors. In this role, the successful candidate will work to gather information and create solutions in order to provide excellent support to our advisors. The Client Experience Team is the ‘go to’ for our Investment Advisor clients and the corresponding relationship is based on the trust they have in our expertise and ability to support them effectively.

We are looking for someone who works calmly in a fast-paced environment and ensures work is completed in a timely fashion. This is a client-facing role that requires a heightened level of experience working within the financial services industry. After your initial training period, you will service a set group of advisors allowing you to get to know them and their business. You will also be part of a team so that you are working with a consistent group of team members which will empower you to collaborate to provide amazing service.

WHAT YOU WILL DO

• Collaborate within a team approach to support Advisors in process-related matters and handle complex inquiries.
• Directly engage with operations and back office team members to process documentation and troubleshoot operational and

Job Description

Company Description

Your happiness and well-being are top priorities at Spectrum!  We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more! 

We are hiring Full Time Client Services Coordinators  to work at our Mississauga  office to provide exemplary service and support to our internal and external clients. Full Time day and evening shifts available (weekend rotation required). 

By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies  and a committed member of a team of highly skilled healthcare professionals. 

• Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services
• Liaises with clients, staff, and community partners
• Acts as a problem solver for clients and responds to inquiries from HCCSS and employees
• Reports client and staff concerns to Home Support Supervisor
• Liaises with the HCCSS representatives regarding client care
• Collects and entrees all pertinent client data into the computer system
• Provides lists, schedules, and performs other administrative duties to support the personal support worker and Nurse program

• Minimum of 2 years working in an office setting
• Must be able to work weekends 
• Ability to handle a high volume of calls while delivering exceptional customer service (healthcare industry experience an asset)
• Ability to multitask and prioritize
• High school diploma or equivalent
• Excellent English written and verbal communication skills (Additional language skills considered an asset)
• Excellent customer service and organizational skills
• Proficient in Word, Outlook and ability to learn proprietary software
• Medical terminology knowledge an asset but not required

Job Description

Position Summary

The Client Services Manager is responsible for maintaining the client relationship for existing accounts. This role leads the development of

Job Description

Description

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

WHAT YOU WILL DO

• Act as the primary service contact for Investment Counsellors, HNW or UHNW Wealth Advisors, and end-clients 
• Investigate

Job Description

Description

DESCRIPTION

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so. 

The Supervisor will oversee the day to day operations of CI’s Client Services Inbound team and will be responsible for leading, coaching, motivating and developing a team of Financial Services Representatives (FSRs) toward achieving departmental service standards and organizational goals. The incumbent will also liaise with other business units to ensure exceptional service is delivered in an efficient and effective manner.

Fixed Term Contrac t: 12 months contract

WHAT YOU WILL DO

• Actively monitor and manage the activities of the call centre to ensure service levels are met. 

• Monitor, coach, motivate and provide career development to the team. Actively engage in succession planning through identifying and mentoring upcoming leaders.

• Collaboratively establish employee goals and conduct periodic performance review and assessments. Take necessary disciplinary action when applicable. 

• Complete side by side shadowing and feedback

• Prepare analytics to enhance employee development

• Foster a climate of mutual respect, open communication, approachability, as well as fair and consistent treatment of FSRs

• Promote service excellence by consistently evaluating processes, procedures and/or practices and identifying potential for improvement. Communicate findings/recommendations and assist in the implementation/coordination of needed changes.

• Build a good rapport with staff, peers, and other department units

• Actively participate in regular meetings and maintain an open communication with other business units

• Actively participate in the interview and selection process of potential FSRs

• Participate and represent the Financial Service Centre on various projects and initiatives

WHAT YOU WILL BRING

• Minimum of 2 years progressive experience in a Financial Service Role

• Proven experience as a call centre Supervisor or similar position

• Successful completion of the Canadian Securities Course or IFIC Sales Course is considered an asset

• Good understanding of CI’s products, policies and procedures

• Keep current on company news and industry trends

• Proven coaching and mentoring skills

• Excellent relationship-building skills

• Strong analytical and problem-solving skills

• Excellent communication and leadership skills

• Ability to delegate effectively

• Strong organizational skills and ability to multi-task

• Willingness and ability to make decisions

• Advanced conflict resolution skill required

• Fluency in French is considered an asset

Only qualified candidates selected for an interview will be contacted.

CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and we are committed to providing accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, or require this posting in an additional format, please contact us at , or call . If you are contacted by CI regarding a job opportunity or testing and require accommodation in any stage of the recruitment process, please use the above contact information. We will work with all applicants to determine appropriate accommodation for individual accessibility needs.