8 Customer Service Manager jobs in Winnipeg

Job Description

Are you passionate about helping others and thrive in a customer-focused environment? If so, we may have an opportunity for you!
Broadstreet Properties is looking for a full-time Customer Service Representative to join our team! The role is located in Broadstreet Manitoba Regional Office, responding to inquiries related to our residential properties throughout Western and Central Canada. Applicants must be available to work a variety of 8 hour shifts as our Call Centre operates 24 hours per day, 365 days per year.

Your contribution to the team includes:

• Respond to client inquiries in a professional and timely manner
• Troubleshoot client issues and provide viable solutions
• Document client interactions in appropriate database or software
• Support clients with tips to ensure routine issues obstacles are avoided
• Place maintenance orders with accuracy
• Utilize conflict resolution skills to ensure a high level of client service
• Adhere to both corporate and departmental policies and procedures
• Promoting company in a positive image to all current and potential clients

What you need to be successful:

• Minimum 3 years’ experience in the customer service industry
• Advanced level of proficiency with MS Office Suite and data entering
• Minimum 45 wpm typing speed
• Strong attention to detail and multi-tasking skills
• Ability to deal with clients in a sensitive and tactful manner
• Available to work irregular hours within 24 hour open time frame

The perks:

• Employer paid extended health, vision, and dental coverage (including family)
• Employee and Family Assistance Program
• Yearly health and wellness benefit
• RPP eligibility after one year
• Employee recognition program
• In-house professional development opportunities

Why Broadstreet?

Broadstreet Properties Ltd. is a family owned and operated property management company, partnered with Seymour Pacific Developments, that manage multi-family residential communities. We are a growing organization made up of diverse team members who are motivated to continuously innovate our approach to asset management. We consider employee wellbeing a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone.

Broadstreet Properties Ltd. practices equal opportunity hiring and onboarding processes to ensure equal access and participation for everyone. We understand that we have a responsibility for ensuring a safe, dignified, and welcoming environment and we are committed to creating an inclusive environment for all employees irrespective of race, colour, religion, sexual orientation, gender identity, or any other status protected by law. We believe in integrating people with disabilities into our workforce by removing barriers and meeting accessibility needs.

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Job Description

Are you passionate about helping others and thriving in a customer-focused environment? Do you excel in sales and have a knack for closing deals? If so, we have an exciting opportunity for an experienced Sales Representative with residential property management knowledge.

As a Sales Representative, you will play a crucial role in driving our sales efforts and expanding our client base. This position involves responding to inquiries related to our residential rental properties, engaging potential clients, and converting leads into signed leases. You will need to be available to work a variety of eight-hour shifts, as our call centre operates 24 hours per day, 365 days a year.

Your contribution to the team includes:

 •   Respond to client inquiries in a professional and timely manner
 •   Engage potential clients and understand their needs to provide tailored property solutions
 •   Conduct virtual showings and provide thorough information about unit features, amenities, and lease terms
 •   Negotiate lease agreements and close rental transactions
 •   Troubleshoot client issues and provide viable solutions for first-call resolution
 •   Utilize conflict resolution skills to ensure a high level of client satisfaction
 •   Document client interactions in an appropriate database or software
 •   Collaborate with the marketing team to develop and implement sales strategies
 •   Perform other duties as required

What you need to be successful:

The perks:

• Employer paid extended health, vision, and dental coverage (including family)
• Employee and Family Assistance Program
• Yearly health and wellness benefit
• RPP eligibility after one year
• Employee recognition program
• In-house professional development opportunities

Why Broadstreet?

Broadstreet Properties Ltd. is a family owned and operated property management company, partnered with Seymour Pacific Developments, that manage multi-family residential communities. We are a growing organization made up of diverse team members who are motivated to continuously innovate our approach to asset management. We consider employee wellbeing a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone.

Broadstreet Properties Ltd. practices equal opportunity hiring and onboarding processes to ensure equal access and participation for everyone. We understand that we have a responsibility for ensuring a safe, dignified, and welcoming environment and we are committed to creating an inclusive environment for all employees irrespective of race, colour, religion, sexual orientation, gender identity, or any other status protected by law. We believe in integrating people with disabilities into our workforce by removing barriers and meeting accessibility needs.

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Job Description

Description

Primary owner of a group of customers driving best practices and innovation to create more value for the business. The goal is to increase customer satisfaction, retention and adoption of key product and service features within a particular market segment. 

• Proactively anticipate customer needs and identify any potential opportunities or issues, lost sales. Create recommendations and facilitate actions accordingly.
• Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support. 
• Communicate frequently with customers on updates, information, concerns, and suggestions. 
• Identify potential upsell, new product, substitution, or replacement opportunities. slow moving products as well as obsolete/excess inventory in an effort to create a value strategy specific to the opportunity.
• Manage deliverables specific to meeting the team’s strategic objectives
• Communicate & coordinate with internal departments (Product Managers/Sales Team).
• Complete forms, applications and/or customer requests.
• Performs other related duties as required or assigned 

• Must be able to read, write and speak English, bilingual in French and English would be preferred
• Dependable; Displays Initiative, Self-Motivated
• Results & Goal Oriented
• Customer growth oriented
• Effective Communication skills – written & verbal, internal & external customers
• Strong Problem analysis and problem-solving skills, innovative
• Professional in all manners.
• High-level attention to detail, high level accuracy; reliable results
• High School diploma (required) 
• One to two years of relevant experience or training in customer service or office experience (required)

Job Description

Description

Primary owner of a group of customers driving best practices and innovation to create more value for the business. The goal is to increase customer satisfaction, retention and adoption of key product and service features within a particular market segment. 

• Proactively anticipate customer needs and identify any potential opportunities or issues, lost sales. Create recommendations and facilitate actions accordingly.
• Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support. 
• Communicate frequently with customers on updates, information, concerns, and suggestions. 
• Identify potential upsell, new product, substitution, or replacement opportunities. slow moving products as well as obsolete/excess inventory in an effort to create a value strategy specific to the opportunity.
• Manage deliverables specific to meeting the team’s strategic objectives
• Communicate & coordinate with internal departments (Product Managers/Sales Team).
• Complete forms, applications and/or customer requests.
• Performs other related duties as required or assigned.

• Must be able to read, write and speak English, bilingual in French and English would be preferred
• Dependable; Displays Initiative, Self-Motivated
• Results & Goal Oriented
• Customer growth oriented
• Effective Communication skills – written & verbal, internal & external customers
• Strong Problem analysis and problem-solving skills, innovative
• Professional in all manners.
• High-level attention to detail, high level accuracy; reliable results
• High School diploma (required) 
• One to two years of relevant experience or training in customer service or office experience (required)

Job Description

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

We are looking for a highly skilled and experienced Service Manager to oversee all maintenance functions and shop operations across our Manitoba locations, managing a fleet of approximately 400 units. This role provides direct supervision of shop staff and works closely with the Location Manager and regional maintenance leadership. The successful candidate will have a Red Seal Technician License (Heavy Duty or Automotive), strong mechanical knowledge, and proven experience in a supervisory capacity. We are now hiring in Winnipeg, MB

Major Responsibilities

• Schedules and administers fleet maintenance of 400 units throughout the province of Manitoba, assists in troubleshooting problems with equipment. Communicates availability of vehicles for service with dispatch and other operations personnel.
• *In relation to subordinates, is responsible for hiring; firing; approving salary increases or decreases; training and employee development; planning and directing the work; disciplining; handling employee complaints or grievances; and handling performance reviews. While the Manager Maintenance is required to make personnel-related recommendations, some actions require further approval.
• Works closely with the location manager and region maintenance management providing status of maintenance and budget requirements. May review financial and budget variances, review repair orders or code and approve account payable documents.
• Ensures compliance on a day-to-day basis with State, Federal and Company requirements. Ensures a safe environment exists and that all maintenance and related activities are in conformance with company policies and regulatory requirements.
• Reviews repair orders. May order fuel for vehicles, order parts, and subcontract repair work.
• Initiates and implements projects that improve efficiency and/or reduces operating costs.
• Ensures that maintenance technicians are trained on current operating procedures, are properly equipped, and motivated so that the maintenance program can be accomplished in a safe, timely and cost effective manner.
• Supervises bus fueling. May arrange services for building and ground keeping.
• Completes special projects as assigned. Required to perform hands-on work activities.

Education or Certifications Required

• High School diploma or equivalent (Required)
• Technical training (Preferred)
• Heavy Duty or Automotive Red Seal Technician License (Required)
• Valid driver's license with required endorsements

Experience or Skills Required

• Minimum 5 years of mechanical supervisory experience
• Experience maintaining diesel engines and/or school bus fleets (Preferred)
• Ability to lift 20-50 lbs
• Strong written and verbal communication skills
• Computer proficiency (maintenance software, email, spreadsheets)

First Student is a leading provider of school transportation services. We operate in 460 locations across the US and Canada, working with school districts to provide safe, reliable, and cost-effective transportation for five million students per school day. We employ more than 48,000 people and operate and maintain over 43,000 buses.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment. We encourage applications from women, persons with a disability, Indigenous peoples and members of a visible minority. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all. First is committed to providing reasonable accommodation at all stages of the hiring process and encourage all applicants who may require such accommodation to let us know.

Job Description

Reporting Relationship: The Assistant Service Manager will report to the Service Manager.

Job Summary:

The Assistant Service Manager is responsible for creating and maintaining a high level of customer satisfaction

as well as overseeing the Service Consultant team. This position assists with daily operations including selling, follow up, and customer retention. Additionally, the Assistant Service Manager ensures productivity and continuous improvement goals are met for Technicians. This position offers an exciting opportunity for professional with service experience to take the next step in their careers. This position is better suited for professionals with excellent communication and customer service skills as well as the ability to maintain a high level of organization in an environment with multiple distractions. Valid driver's license and transportation to work are also required.

Qualifications:

• Minimum 2 years of experience as a Service Consultant is preferred
• Experience delivering the highest level of customer satisfaction in a fast-paced environment
• Strong technical knowledge and extensive practical experience in vehicle repairs is required
• Thrive in a collaborative environment, where teamwork is essential
• A desire to move forward in the Automotive Service industry
• High attention to detail with proven people management and organizational skills
• A commitment to continuous learning and professional development
• Comfortable leveraging technology for most day-to-day functions
• Proven leadership skills and ability to successfully mentor team members
• Exceptional communication skills (in person, on the phone, email, and written)
• Clear Credit and Criminal Record Check
• Valid driver's license, clean driving record, and transportation to work are required

What Birchwood Can Offer You:

• Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success

• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options

• RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment

• Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus

• Career development opportunities & internal promotions

• Learning & development opportunities

• Wellness program

• Corporate discounts & group savings plan

• Volunteer program – Dollars for Doing

• Company events – Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: