2,988 Customer Service Professionals jobs in Canada
Customer Service
Posted 20 days ago
Job Viewed
Job Description
We are seeking a highly motivated and customer-focused individual to join our team at Climate Control Systems of Greenwood INC as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving inquiries and issues in a timely and efficient manner.
Responsibilities:- Answer incoming customer calls and emails promptly and professionally
- Assist customers with product inquiries, orders, and returns
- Resolve customer complaints and issues with a sense of urgency
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure customer satisfaction
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in Microsoft Office and CRM software
- High school diploma or equivalent
If you are a team player with a passion for providing exceptional customer service, we want to hear from you! Apply now to join our dynamic team at Climate Control Systems of Greenwood INC.
Company Details
Customer Service
Posted 3 days ago
Job Viewed
Job Description
At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.
You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.
So, if you’re looking to do what you love, we could be a perfect match.
By joining the RONA family, you’ll enjoy many benefits, such as:
- An inclusive and safe working environment
- Promotion of work-life balance
- Exclusive employee discounts
- Benefits: insurance (certain conditions apply), annual salary review, etc.
- Opportunities for advancement within the company
- An employer that’s involved in the community
- Teamwork and ongoing training
- A comprehensive training program for all new hires
- A student incentive program
- And much more!
Become a member of our Rona customer service team and make a real difference to our customers' day. By joining our team, you'll have the opportunity to develop your customer service skills while evolving in a dynamic environment where every day brings new challenges and successes.
Your role:- Greet customers and ensure a good customer experience
- Assist customers in loading products in their cart or vehicle
- Bring carts for customers who need assistance and collect carts in the parking lot
- Assist the customer service and checkout teams
- Return all merchandise left at the returns desk to the appropriate departments
- Stay informed of promotions and flyers
- Follow the store’s policies and procedures on loss prevention and health and safety in the workplace
- Other related tasks to ensure the store runs smoothly
- Excellent customer service skills
- Ability to work independently in a fast paced environment
If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
Customer Service
Posted 3 days ago
Job Viewed
Job Description
At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.
You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.
So, if you’re looking to do what you love, we could be a perfect match.
By joining the RONA family, you’ll enjoy many benefits, such as:
- An inclusive and safe working environment
- Promotion of work-life balance
- Exclusive employee discounts
- Benefits: insurance (certain conditions apply), annual salary review, etc.
- Opportunities for advancement within the company
- An employer that’s involved in the community
- Teamwork and ongoing training
- A comprehensive training program for all new hires
- A student incentive program
- And much more!
Become a member of our Rona customer service team and make a real difference to our customers' day. By joining our team, you'll have the opportunity to develop your customer service skills while evolving in a dynamic environment where every day brings new challenges and successes.
Your role:- Greet customers and ensure a good customer experience
- Assist customers in loading products in their cart or vehicle
- Bring carts for customers who need assistance and collect carts in the parking lot
- Assist the customer service and checkout teams
- Return all merchandise left at the returns desk to the appropriate departments
- Stay informed of promotions and flyers
- Follow the store’s policies and procedures on loss prevention and health and safety in the workplace
- Other related tasks to ensure the store runs smoothly
- Excellent customer service skills
- Ability to work independently in a fast paced environment
If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
Customer Service
Posted 1 day ago
Job Viewed
Job Description
At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.
You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.
So, if you’re looking to do what you love, we could be a perfect match.
By joining the RONA family, you’ll enjoy many benefits, such as:
An inclusive and safe working environment
Promotion of work-life balance
Exclusive employee discounts
Benefits: insurance (certain conditions apply), annual salary review, etc.
Opportunities for advancement within the company
An employer that’s involved in the community
Teamwork and ongoing training
A comprehensive training program for all new hires
A student incentive program
And much more!
Become a member of our Rona customer service team and make a real difference to our customers' day. By joining our team, you'll have the opportunity to develop your customer service skills while evolving in a dynamic environment where every day brings new challenges and successes.
Your role: Greet customers and ensure a good customer experience
Assist customers in loading products in their cart or vehicle
Bring carts for customers who need assistance and collect carts in the parking lot
Assist the customer service and checkout teams
Return all merchandise left at the returns desk to the appropriate departments
Stay informed of promotions and flyers
Follow the store’s policies and procedures on loss prevention and health and safety in the workplace
Other related tasks to ensure the store runs smoothly
What we're looking for: Excellent customer service skills
Ability to work independently in a fast paced environment
If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
Customer Service Professional
Posted 2 days ago
Job Viewed
Job Description
Our customers are our top priority. In this dynamic and ever-evolving role, you will take a proactive approach to every interaction, ensuring a high-quality Manulife/John Hancock experience. This position is part of our US Retirement Participant Center, where you will be responsible for handling inbound requests from 401(k) participants. Your tasks will include providing account information, processing investment changes and transactions (such as withdrawals and loans), making account information updates, assisting with website navigation in a UX-driven environment, and helping participants make informed decisions to live easier and better lives.
This is a full-time **hybrid** opportunity requiring you to be in-office just three **(3) days per week** (Tuesday, Wednesday & Thursday). We are open Monday through Friday 8 am to 10 pm (all times are Eastern) and although shifts can start between 8 am to 2 pm and rotate, the preferred shifts for this opening are 10 am to 6 pm, 11 am to 7 pm and 12 pm to 8 pm. Within those boundaries, successful candidates must be available for shifts that vary according to business demands.
Since we serve US customers, our department remains open during **Canadian statutory holidays that don't overlap with US statutory holidays** (Victoria Day, Canada Day, Civic Holiday, Canadian Thanksgiving, Boxing Day, etc.).
**Position Responsibilities:**
+ Providing excellent customer service on approximately 30-40 (inbound) calls per day.
+ Process transactions (account/investment changes, withdrawals, loans).
+ Provide information and insight on retirement accounts the participant may have, typically related retirement plan-specific provisions.
+ Assist customers with the completion of appropriate forms, explain rejections.
+ Keep current with company policies, procedures, and processes.
+ Meet metrics relative to customer feedback (surveys), first contact resolution, productivity, accuracy, and reliability.
+ Recommend client centered resolutions to issues and identify and initiate exceptions within guidelines.
**Qualifications:**
+ Background in customer service (at least 2 years is ideal).
+ Excellent communication skills, both verbal and written are required. Bilingualism in English/Spanish is an asset.
+ Ability to deal with a wide variety of personalities in a professional manner.
+ Confidence to handle unclear/unfamiliar expectations from customers.
+ Assisting callers with website and app navigation/registration/account reset.
+ Managing time effectively within a high volume and fast paced work environment, including the ability to work through multiple cases simultaneously in a timely manner.
+ Aptitude to build positive relationships between customer/company, effectively organize, prioritize and multi-task. Attention to detail.
+ Assuming responsibility and taking ownership until resolution.
+ Capacity to work independently or with minimal direction, within a team.
+ Knowledge of our business policies, procedures, and concepts.
+ Post-secondary education with industry certification is preferred or equivalent work experience.
+ Knowledge of 401k/pension plans (or Canadian equivalents) is an asset.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**À propos de Manuvie et de John Hancock**
La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l'adresse .
**Manuvie est un employeur qui souscrit au principe de l'égalité d'accès à l'emploi**
Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d'attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d'un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l'ascendance, du lieu d'origine, de la couleur, de l'origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l'orientation sexuelle, des caractéristiques génétiques, du statut d'ancien combattant, de l'identité de genre, de l'expression de genre, de l'âge, de l'état matrimonial, de la situation de famille, d'une invalidité ou de tout autre motif protégé par la loi applicable.
Nous nous sommes donné comme priorité d'éliminer les obstacles à l'accès égalitaire à l'emploi. C'est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d'accommodement raisonnable dans le cadre du recrutement, écrivez à .
**Région de référence du salaire**
Halifax, Nova Scotia
**Modalités de travail**
Hybride
**L'échelle salariale devrait se situer entre**
$37,425.00 CAD - $62,375.00 CAD
Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à pour obtenir l'échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l'expérience et l'éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l'entreprise et au rendement individuel.
Manuvie offre aux employés admissibles une vaste gamme d'avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d'aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d'épargne-retraite (y compris des régimes de rente et un programme international d'actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d'éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.
Customer Service Professional
Posted 2 days ago
Job Viewed
Job Description
Our customers are our top priority. In this dynamic and ever-evolving role, you will take a proactive approach to every interaction, ensuring a high-quality Manulife/John Hancock experience. This position is part of our US Retirement Participant Center, where you will be responsible for handling inbound requests from 401(k) participants. Your tasks will include providing account information, processing investment changes and transactions (such as withdrawals and loans), making account information updates, assisting with website navigation in a UX-driven environment, and helping participants make informed decisions to live easier and better lives.
This is a full-time **hybrid** opportunity requiring you to be in-office just three **(3) days per week** (Tuesday, Wednesday & Thursday). We are open Monday through Friday 8 am to 10 pm (all times are Eastern) and although shifts can start between 8 am to 2 pm and rotate, the preferred shifts for this opening are 10 am to 6 pm, 11 am to 7 pm and 12 pm to 8 pm. Within those boundaries, successful candidates must be available for shifts that vary according to business demands.
Since we serve US customers, our department remains open during **Canadian statutory holidays that don't overlap with US statutory holidays** (Victoria Day, Canada Day, Civic Holiday, Canadian Thanksgiving, Boxing Day, etc.).
**Position Responsibilities:**
+ Providing excellent customer service on approximately 30-40 (inbound) calls per day.
+ Process transactions (account/investment changes, withdrawals, loans).
+ Provide information and insight on retirement accounts the participant may have, typically related retirement plan-specific provisions.
+ Assist customers with the completion of appropriate forms, explain rejections.
+ Keep current with company policies, procedures, and processes.
+ Meet metrics relative to customer feedback (surveys), first contact resolution, productivity, accuracy, and reliability.
+ Recommend client centered resolutions to issues and identify and initiate exceptions within guidelines.
**Qualifications:**
+ Background in customer service (at least 2 years is ideal).
+ Excellent communication skills, both verbal and written are required. Bilingualism in English/Spanish is an asset.
+ Ability to deal with a wide variety of personalities in a professional manner.
+ Confidence to handle unclear/unfamiliar expectations from customers.
+ Assisting callers with website and app navigation/registration/account reset.
+ Managing time effectively within a high volume and fast paced work environment, including the ability to work through multiple cases simultaneously in a timely manner.
+ Aptitude to build positive relationships between customer/company, effectively organize, prioritize and multi-task. Attention to detail.
+ Assuming responsibility and taking ownership until resolution.
+ Capacity to work independently or with minimal direction, within a team.
+ Knowledge of our business policies, procedures, and concepts.
+ Post-secondary education with industry certification is preferred or equivalent work experience.
+ Knowledge of 401k/pension plans (or Canadian equivalents) is an asset.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Giới thiệu về Manulife và John Hancock**
Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập .
**Manulife là Nhà sử dụng lao động không phân biệt đối xử**
Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng. Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân. Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ.
Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với .
**Referenced Salary Location**
Halifax, Nova Scotia
**Working Arrangement**
Kết hợp
**Salary range is expected to be between**
$37,425.00 CAD - $62,375.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
Customer Service Professional
Posted 2 days ago
Job Viewed
Job Description
Our customers are our top priority. In this dynamic and ever-evolving role, you will take a proactive approach to every interaction, ensuring a high-quality Manulife/John Hancock experience. This position is part of our US Retirement Participant Center, where you will be responsible for handling inbound requests from 401(k) participants. Your tasks will include providing account information, processing investment changes and transactions (such as withdrawals and loans), making account information updates, assisting with website navigation in a UX-driven environment, and helping participants make informed decisions to live easier and better lives.
This is a full-time **hybrid** opportunity requiring you to be in-office just three **(3) days per week** (Tuesday, Wednesday & Thursday). We are open Monday through Friday 8 am to 10 pm (all times are Eastern) and although shifts can start between 8 am to 2 pm and rotate, the preferred shifts for this opening are 10 am to 6 pm, 11 am to 7 pm and 12 pm to 8 pm. Within those boundaries, successful candidates must be available for shifts that vary according to business demands.
Since we serve US customers, our department remains open during **Canadian statutory holidays that don't overlap with US statutory holidays** (Victoria Day, Canada Day, Civic Holiday, Canadian Thanksgiving, Boxing Day, etc.).
**Position Responsibilities:**
+ Providing excellent customer service on approximately 30-40 (inbound) calls per day.
+ Process transactions (account/investment changes, withdrawals, loans).
+ Provide information and insight on retirement accounts the participant may have, typically related retirement plan-specific provisions.
+ Assist customers with the completion of appropriate forms, explain rejections.
+ Keep current with company policies, procedures, and processes.
+ Meet metrics relative to customer feedback (surveys), first contact resolution, productivity, accuracy, and reliability.
+ Recommend client centered resolutions to issues and identify and initiate exceptions within guidelines.
**Qualifications:**
+ Background in customer service (at least 2 years is ideal).
+ Excellent communication skills, both verbal and written are required. Bilingualism in English/Spanish is an asset.
+ Ability to deal with a wide variety of personalities in a professional manner.
+ Confidence to handle unclear/unfamiliar expectations from customers.
+ Assisting callers with website and app navigation/registration/account reset.
+ Managing time effectively within a high volume and fast paced work environment, including the ability to work through multiple cases simultaneously in a timely manner.
+ Aptitude to build positive relationships between customer/company, effectively organize, prioritize and multi-task. Attention to detail.
+ Assuming responsibility and taking ownership until resolution.
+ Capacity to work independently or with minimal direction, within a team.
+ Knowledge of our business policies, procedures, and concepts.
+ Post-secondary education with industry certification is preferred or equivalent work experience.
+ Knowledge of 401k/pension plans (or Canadian equivalents) is an asset.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Halifax, Nova Scotia
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$37,425.00 CAD - $62,375.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
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Customer Service And Helpdesk - Customer Service
Posted 3 days ago
Job Viewed
Job Description
Job Title
Customer Service Representative
Job Overview
As a Customer Service Representative at US Pharmacy Group, you will play a vital role in ensuring the satisfaction and well-being of our customers. You will be the first point of contact for clients seeking assistance with their pharmaceutical needs, providing exceptional service and support while upholding our commitment to healthcare excellence.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and in-person regarding prescriptions, product information, and service-related issues.
- Assist customers in navigating their insurance benefits, ensuring clarity in medication coverage and payment options.
- Maintain accurate customer records and documentation of interactions, concerns, and resolutions.
- Educate customers on pharmacy services, including medication management, refill processes, and health programs.
- Work collaboratively with the pharmacy team to resolve discrepancies and enhance customer experiences.
Required Skills and Qualifications
- High school diploma or equivalent; some college coursework in healthcare or customer service is preferred.
- Proven experience in customer service, preferably in a healthcare or pharmacy setting.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle sensitive information in a confidential and professional manner.
- Proficiency in using pharmacy software and Microsoft Office Suite.
Preferred Skills
- Familiarity with insurance policies and billing practices.
- Knowledge of medication therapies and pharmaceutical terminology.
- Bilingual (Spanish/English) skills are a plus.
- Previous experience in a retail pharmacy environment.
Working Conditions
The Customer Service Representative role is primarily office-based, with a dynamic environment focused on teamwork and customer interactions. You may be required to work flexible hours, including evenings and weekends, to meet customer needs. The position involves prolonged periods of computer use and communication over the phone.
Company Details
Customer Service Representative
Posted 4 days ago
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Job Description
A Customer Service Representative is responsible for providing assistance, information, and support to customers regarding products or services. Their duties include answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. Customer Service Representatives often handle incoming calls, emails, or chat inquiries, maintain accurate records of customer interactions, and may also process orders or provide product recommendations. Strong communication skills, empathy, and the ability to navigate customer service platforms are essential for success in this role, as Customer Service Representatives serve as the frontline of support for the organization.
Duties / Responsibilities:- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Refer unresolved customer grievances to designated departments for further investigation.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking: Talking to others to convey information effectively.
- Service Orientation: Actively looking for ways to help people.
- Persuasion: Persuading others to change their minds or behavior.
- Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
- Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Writing: Communicating effectively in writing as appropriate for the needs of the audience.
- Coordination: Adjusting actions in relation to others' actions.
- Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
- Negotiation: Bringing others together and trying to reconcile differences.
Company Details
Remote Customer Service
Posted 6 days ago
Job Viewed
Job Description
We are seeking a motivated and customer-focused Remote Customer Service Representative to join our team. The ideal candidate will be responsible for providing excellent customer service and support to our clients via phone, email, and chat. This role offers the flexibility of working remotely from the comfort of your own home.
Responsibilities:- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide product information and assistance to customers
- Process orders, returns, and exchanges
- Assist customers with account maintenance and troubleshooting
- Escalate complex issues to the appropriate department for resolution
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities
- Ability to work independently and efficiently in a remote environment
- Previous customer service experience is a plus
- Proficiency in Microsoft Office and CRM software
- Customer-focused mindset
- Attention to detail
- Ability to multitask and prioritize workload
- Adaptability and flexibility
- 1-2 years of customer service experience preferred
- Experience working remotely is a plus