3,379 Customer Service Representatives jobs in Canada

Job Description

Position Summary
The Client Relations Specialist  is responsible for supporting MPEX clients by answering questions and resolving issues through phone or email communications. They conduct remote meetings to help clients achieve their Key Performance Indicators (KPIs), which vary based on the client's size, service level, and specific needs, while ensuring that all aspects of the client's health, maintenance, and retention are managed effectively.

Essential Duties and Responsibilities

• Learn and convey knowledge of all technical stacks utilized within the organization
• Provide exceptional customer service and support
• Scheduling web-based meetings or phone calls with clients (as needed)
• Work collaboratively with other trainers and system experts to fully help client tickets
• Identify problems and make recommendations on how to overcome the issues.
• Promptly address and resolve client issues, maintain detailed records of client interactions, and collaborate with internal teams to ensure client satisfaction and retention, all aimed at fostering a mutually successful relationship between clients, the sales team, the development team, and operational departments.
• Conduct thorough testing to ensure that resolved product issues are fully addressed and functioning correctly, providing feedback and further troubleshooting as necessary to maintain product quality and client satisfaction.
• Other duties as needed.

Knowledge, Skills, and Abilities

• Excellent organizational and time management skills, personable, well-spoken, good communication skills (verbal and written), and technical skills necessary.
• General working knowledge of Microsoft Office is preferred.
• Prior experience with payroll software/applications  required.
• Excellent verbal and written communication skills in both English and French.
• Critical thinking skills and a high level of emotional intelligence are required.
• Payroll management experience required
• Time & Attendance and HR experience is a plus
• Must be able to perform in a team-oriented, deadline-driven environment

Education & Experience

• DEC in Computer Science required
• Minimum of 1 to 3 years of experience in a related field.
• Familiarity with providing web-based training, communications, and payroll management knowledge.
• Knowledge of general database design and usage (especially relational databases), and all other Microsoft Office products.
• Must have excellent oral and written communication skills as well as attention to detail

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting

Job Description

Who We Are

Founded in 1873, Ganong stands as Canada’s oldest family-owned and operated chocolate company. With a proud heritage and unwavering commitment to quality, we produce our renowned confections in Canada’s Chocolate Town — St. Stephen, New Brunswick.

The Role

Reporting to the Chief Revenue Officer, the Client Relations Manager plays a key role in managing and nurturing existing customer and private label relationships while developing new business opportunities aligned with Ganong’s strategic priorities and production capabilities. This role serves as a vital bridge between our clients and internal operations, ensuring seamless communication and alignment between customer expectations and manufacturing demands.

The Opportunity

Join Ganong and become part of our story — where crafting confections to inspire life’s sweetest moments is at the heart of everything we do. Guided by our core values of safety, integrity, boldness, quality, heritage, and fun , we offer an inclusive culture that blends tradition with innovation. Discover opportunities for growth and impact as you help us build lasting partnerships and deliver exceptional value to our customers.

Who You Are

You’re a proactive relationship builder who thrives on connecting customer needs with production realities. You enjoy leading demand calls, collaborating with internal teams, and ensuring that every client receives timely, accurate communication about volumes, timing, and project updates. You’re equally comfortable managing budgets, coordinating production schedules, and driving efficiency improvements that deliver measurable results.

With a strong sense of ownership, you take initiative to identify cost-saving opportunities, track performance, and propose ideas for growth that align with Ganong’s capabilities. You excel at juggling multiple projects, leading cross-functional meetings, and following through to ensure every detail is executed flawlessly. Dependable, detail-oriented, and calm under pressure, you bring both professionalism and a customer-first mindset to every interaction — helping strengthen long-term relationships that support Ganong’s continued success.

Qualifications

• Proven dependability and strong attendance record
• Demonstrated accountability and ownership of work
• Strong multitasking and organizational skills
• Excellent attention to detail and ability to work under pressure
• Administrative proficiency, including Microsoft Office Suite
• Previous customer service or client relations experience
• Experience in a manufacturing or production environment considered an asset

Join Our Sweet Team

Become an integral part of Ganong as the Client Relations Manager , helping us deliver excellence every day. If this sounds like the perfect step in your career, apply online today. We’re actively reviewing and interviewing eligible candidates on a rolling basis, so don’t delay in submitting your application. We appreciate all applicants’ interest, but only those selected for interviews will be contacted.

#cooke-dnp

Job Description

Qui Nous Sommes

Fondée en 1873, Ganong est la plus ancienne entreprise canadienne de chocolat appartenant à la même famille et exploitée par celle-ci. Fière de son héritage et de son engagement indéfectible envers la qualité, notre entreprise fabrique ses célèbres confiseries dans la « ville du chocolat » du Canada — St. Stephen, au Nouveau-Brunswick.

Relevant du chef des revenus (Chief Revenue Officer), le ou la gestionnaire des relations clients joue un rôle clé dans la gestion et le développement des relations avec les clients existants et les partenaires de marques privées, tout en identifiant de nouvelles occasions d’affaires en lien avec les priorités stratégiques et les capacités de production de Ganong. Ce poste agit comme un pont essentiel entre nos clients et nos opérations internes, assurant une communication fluide et une parfaite concordance entre les attentes des clients et les exigences de la production.

Joignez-vous à Ganong et devenez partie intégrante de notre histoire — où l’art de créer des douceurs pour inspirer les moments les plus sucrés de la vie est au cœur de tout ce que nous faisons. Guidés par nos valeurs fondamentales — sécurité, intégrité, audace, qualité, héritage et plaisir — nous offrons une culture inclusive alliant tradition et innovation. Découvrez des possibilités de croissance et d’impact tout en contribuant à bâtir des partenariats durables et à offrir une valeur exceptionnelle à nos clients.

Vous êtes une personne proactive qui excelle dans la création et le maintien de relations solides, capable de relier les besoins des clients aux réalités de la production. Vous aimez diriger des appels de planification de la demande, collaborer avec des équipes internes et veiller à ce que chaque client reçoive une communication exacte et rapide concernant les volumes, les délais et les mises à jour de projets. Vous êtes à l’aise dans la gestion des budgets, la coordination des calendriers de production et l’amélioration de l’efficacité pour obtenir des résultats mesurables.

Doté(e) d’un fort sens des responsabilités, vous prenez l’initiative d’identifier des occasions d’économies, de suivre la performance et de proposer des idées de croissance alignées sur les capacités de Ganong. Vous excellez dans la gestion de multiples projets, la direction de réunions interfonctionnelles et le suivi rigoureux des détails pour une exécution sans faille. Fiable, minutieux(se) et calme sous pression, vous apportez professionnalisme et souci du client à chaque interaction — contribuant ainsi à renforcer des relations durables qui soutiennent le succès continu de Ganong.

• Fiabilité éprouvée et excellent dossier d’assiduité
• Sens aigu des responsabilités et de l’appropriation du travail
• Excellentes compétences en organisation et en gestion de priorités multiples
• Grande attention aux détails et capacité à travailler sous pression
• Compétence administrative, incluant la suite Microsoft Office
• Expérience préalable en service à la clientèle ou en gestion de relations clients
• Expérience dans un environnement manufacturier ou de production considérée comme un atout

Devenez un membre essentiel de Ganong en tant que gestionnaire des relations clients, et contribuez à offrir l’excellence chaque jour. Si ce poste représente la prochaine étape idéale de votre carrière, postulez en ligne dès aujourd’hui. Nous examinons activement les candidatures et menons des entrevues de façon continue — ne tardez donc pas à soumettre la vôtre. Nous remercions tous les candidats de leur intérêt; seules les personnes retenues pour une entrevue seront contactées.

Job Description

Role Title:

Remote Client Relations & Marketing Specialist
Location:
Remote – open to applicants based in the UK, USA, Canada, Australia, Ireland, Netherlands, Germany, or Sweden.
About the Role
We are seeking experienced professionals to take on a Remote Client Relations & Marketing Specialist role. You will engage with prospects, share structured presentations, and guide them through the onboarding journey while working within an established remote system.
This is a self-directed role designed for individuals who thrive in performance-based environments and who are motivated by both personal and professional growth.
Key Responsibilities
• Conduct professional interviews with qualified candidates.
• Deliver marketing presentations and share resources digitally.
• Nurture relationships with prospects and clients over time.
• Apply structured marketing and client engagement systems.
• Participate in regular professional mentorship and training.
Rewards & Growth
• Earnings aligned to performance and results.
• Flexible remote pathway with professional development focus.
• Access to mentorship and proven growth systems.
• Collaborative team environment with ongoing support.
Additional Information:
This is a self-employed / independent contractor role. You’ll be working with established systems and receive full training and mentorship. Please note this is not a salaried position, earnings are commission-based and linked to results.
Next Steps:
If you’re ready to explore a structured, flexible way of applying your professional skills, we’d love to hear from you.

English

Work must be completed at the physical location. There is no option to work remotely.

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Job Description

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

• Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
• Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
• Supporting MS Office 365
• Supporting Microsoft Teams environments
• Supporting Virtual Desktops (VMware)
• Supporting Adobe Acrobat DC
• Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
• Maintaining hardware inventory, asset database and systems documentation
• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
• Re-installing/imaging desktops and laptops as needed
• Installing, configuring, desktop and network printers
• Assisting with security-related updates or patches
• Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
• Performing other duties as assigned

Requirements:

• Diploma in Computer Science/Engineering or equivalent experience.
• 1 to 3 years of experience in a technical support or IT customer service environment.
• Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
• CompTIA certified candidates will be given preference
• Detailed oriented, superior problem solving and troubleshooting ability
• Commitment to customer satisfaction through planning follow-up
• Excellent communication and customer service skills
• A proven track record of working with users at various ability levels
• The ability to use good judgment and multi-task within an ever-changing environment
• Experience in a 24×7 environment delivering high availability or mission-critical applications
• A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

• Competitive salary
• Paid vacation
• Health and dental benefits
• Flexible work arrangements

If this sounds like the right fit, please click and apply to this posting.

Job Description

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

• Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
• Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
• Supporting MS Office 365
• Supporting Microsoft Teams environments
• Supporting Virtual Desktops (VMware)
• Supporting Adobe Acrobat DC
• Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
• Maintaining hardware inventory, asset database and systems documentation
• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
• Re-installing/imaging desktops and laptops as needed
• Installing, configuring, desktop and network printers
• Assisting with security-related updates or patches
• Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
• Performing other duties as assigned

Requirements:

• Diploma in Computer Science/Engineering or equivalent experience.
• 1 to 3 years of experience in a technical support or IT customer service environment.
• Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
• CompTIA certified candidates will be given preference
• Detailed oriented, superior problem solving and troubleshooting ability
• Commitment to customer satisfaction through planning follow-up
• Excellent communication and customer service skills
• A proven track record of working with users at various ability levels
• The ability to use good judgment and multi-task within an ever-changing environment
• Experience in a 24×7 environment delivering high availability or mission-critical applications
• A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

• Competitive salary
• Paid vacation
• Health and dental benefits
• Flexible work arrangements

If this sounds like the right fit, please click and apply to this posting.