5,898 Customer Service Representatives jobs in Canada

In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.
**Job Description:**
**Job Description:**
Parsons is seeking a motivated and client-focused **Client Services Manager** to join our Infrastructure team in Manitoba. In this role, you will be responsible for managing and strengthening relationships with key clients, ensuring their needs are met, and driving the success of infrastructure projects across the region. As the primary liaison between clients and internal teams, you will oversee service delivery, resolve challenges, and identify opportunities to enhance client satisfaction and project outcomes. This position offers the opportunity to work on impactful projects that shape the future of Manitoba's infrastructure.
**What You'll Be Doing:**
+ Serve as the main point of contact for clients, ensuring clear communication and alignment of project goals.
+ Collaborate with internal teams to deliver tailored solutions that meet client needs and exceed expectations.
+ Monitor client accounts, analyze feedback, and proactively address concerns to maintain strong relationships.
+ Develop strategies to improve client retention, satisfaction, and overall service delivery.
+ Identify opportunities for business growth and work with leadership to expand Parsons' presence in Manitoba's infrastructure sector.
+ Ensure projects are delivered on time, within scope, and in alignment with Parsons' high standards of quality and professionalism.
**What Required Skills You'll Bring:**
+ Demonstrated ability to make strategic decisions, influence outcomes, and proactively identify client needs to strengthen relationships and uncover growth opportunities.
+ Solid understanding of project management principles and methodologies, with prior experience managing complex infrastructure projects.
+ Knowledge of industry practices, regulations, and the design process for infrastructure projects.
+ Proven ability to manage interdisciplinary teams, mentor professionals, foster collaboration, and navigate change management effectively to drive team success and project outcomes.
+ Strong written and verbal communication abilities, including preparing reports, presentations, and correspondence, as well as engaging in public meetings and negotiations to support client and stakeholder collaboration.
+ Skilled in managing disputes professionally and constructively, ensuring positive outcomes while maintaining strong client and team relationships.
+ Exceptional ability to manage multiple tasks and priorities efficiently, with a focus on delivering high-quality results that align with organizational goals.
+ Experience working with Indigenous communities, demonstrating cultural sensitivity, collaboration, and the ability to build meaningful partnerships.
**What Desired Skills You'll Bring**
+ Experience working with Indigenous communities, demonstrating cultural sensitivity, collaboration, and the ability to build meaningful partnerships.
**Education and Typical Experience:**
+ CAPM/PMP certification or eligibility to obtain within 6 months.
+ 5+ years of related work experience.
+ A broad general technical and business background.
This position is part of our Critical Infrastructure team.
For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people's quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers' visions-and to help them see what's next!
We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as health, vision, dental, employer paid provincial care premiums, Defined Contribution Pension Plan (DCPP), Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), life insurance, paid time off, sick leave, all province observed holidays off, and gym membership discounts to fit your busy lifestyle!
Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Parsons equally employs representation at all job levels for indigenous peoples, women, individuals with disabilities, and visible minorities.
We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .
About Us
Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.
For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.

Client Services Representative
**Job Number:** JO-2506-10990
**Location (City, State):** Ontario, Canada
**Employee Group:** Regular
**Shift:** Day
**Travel:** 0%
**Site Name:** Mississauga, Canada
**Is Remote Eligible:** No
**Pay:** CA$60,300.00 - CA$102,500.00 per year
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Client Service Representative
At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for a Client Service Representative.
Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world's best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands. Click Here to Learn More About Radial
Role Summary:
The Client Service Representative (CSR) will serve as a single point of contact for Radial clients. The CSR will serve as the single point of contact and manage day-to-day communications between assigned client groups and Radial for all fulfillment needs and will interact with clients and site leadership on a daily basis through email, phone calls, text messages, etc. as necessary.
Responsibilities:
+ Primary contact for customers related to all operational inquiries, reporting, KPI's, etc in support of the fulfillment Site Director.
+ Assisting customers in resolving all questions and issues.
+ Trouble resolution root cause both operational and systemic, with internal escalation & communication as required.
+ Making sound business decisions and resolving escalated customer issues in a professional manner.
+ Tracking, reporting and making suggestions regarding the current impact of policies and procedures on the customer experience. Communicate these points effectively to site leadership
+ Providing exceptional service by assisting customers via phone, email, chat, and text.
+ Processing requests in customer service, escalation, and other queues correctly and efficiently.
+ Managing projects with minimal supervision.
+ Following up on status of issues forwarded to other Radial personnel to ensure that client's/customer's concerns are addressed promptly. Solve issues through research (system, in the operation, collaborating with customer and leadership, etc) as much as possible
+ Assisting with floor support.
+ Maintaining a high level of customer knowledge (forecast, product, policies, procedures, promotions, etc).
+ May be required to complete other duties as assigned.
Qualifications:
+ Experience in a warehouse setting
+ Strong interpersonal and communication skills - within the company and with customers
+ Experience with Warehouse Management Systems (WMS); reporting and troubleshooting.
+ Knowledge of department processes and SOPs
+ Collaborative approach and excellent problem-solving ability
+ Strong attention to detail and ability to meet deadlines
+ Superior written and oral communication skills, coupled with technical acumen
+ High School diploma or equivalent.
+ Strong Microsoft Office Suite skills including Word, Excel, Outlook and Teams are required
+ Flexibility to work a non-traditional schedule on a year-round basis including extended hours
+ Must be able to hear and understand verbal instructions
+ Must possess capability to walk or stand for extended periods of time
+ Must be able to lift up to 50 pounds to push or pull carts of up to 100 pounds
+ Must be able to climb stairs, to bend, stoop, kneel and grasp products
Travel:
+ This position is not remote.
+ No travel will be required.
Benefits:
+ Opportunities to develop and explore career advancement
+ Competitive benefits package including supplemental medical, dental, vision, life insurance and disability
+ RRSP with company matching
+ Generous PTO, holiday, and vacation time
+ Employee assistance plans and more!
Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any other group or class protected by applicable federal, state or local law.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
Want to join an organization with an inclusive work culture? No need to look any further. Apply now!
Click Here for All Open Jobs at Radial
Access this link to review our privacy notice: Radial, Inc. Privacy Notice for Candidates | Radial
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Apply for the Client Services Representative position
Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

**DESCRIPTION**
The Client Service Manager will be responsible for all aspects of day-to-day client management and operations while growing the client relationship and driving sales.
Focusing on:
+ Revenue growth
+ Margin delivery
+ Client satisfaction and retention
+ Quality execution of programs
+ Expanding services/solutions utilized by client
+ Delivery of program-specific training to District Managers and National Field Execution team
+ Development of field tools to collect meaningful field information for our clients
+ Analysis of impact of programs
**RESPONSIBILITIES**
**Essential Functions of this Position:**
1. Drive revenue growth with existing client and secure new opportunities - focus on increasing sales and growing margin by maximizing all revenue opportunities.
2. Identify and drive key initiatives that deliver mutually beneficial results for Mosaic and our clients.
3. Respond to and resolve issues in a timely way, balancing customer satisfaction, quality, and relevance.
4. Outline data reporting requirements, analyze business results, report on key insights.
5. Partner with the Mosaic field and internal operations leaders to develop the client strategic plan and communicate as necessary to accomplish client objectives.
6. Participate in or lead new business development activities as required.
7. Manage program communication to field management team and merchandisers.
8. Monitor and communicate to stakeholders any new product introductions, merchandising changes, training initiatives and special event needs from the client to the field team.
9. Seek out and share best practices.
10. Other duties as assigned.
**QUALIFICATIONS**
**Minimum Education Requirements:**
+ Bachelor's degree in business, marketing, or related fields
**Experience Requirement**
1. Five or more years of account management or operation/management experience in a retail merchandising environment OR any similar combination of education & experience
2. Experience in Cosmetics would be an asset
3. Excellent relationship building skills; proven success in relationship building and management
4. Interact with all key client contacts to understand expectations, upcoming initiatives/product launches, and in-store execution needs
5. Outstanding organizational skills, attention to detail, and prioritization of tasks
6. Experience developing, tracking, and monitoring cross-functional processes (requiring a proficiency in Excel)
7. Experience in anticipating client needs and developing solutions
8. Experience in the general retail landscape
9. Experience in executing resets within multiple channels is ideal (drug, mass, or grocery) or various other projects within a retail environment
**Knowledge, Skill and Ability Requirements**
1. Ability to build relationships with all key stakeholders (e.g. Merchandising, Operations, HR, Finance, etc.)
2. Knowledge and ability to work with the finance contact to ensure all invoicing is accurate and timely.
3. Ability to produce quality field execution.
4. Ability to regularly connect with our clients and participate in quarterly business reviews and business planning meetings, as applicable.
5. Ability to manage client expectations and help to make all plans operational at the store level.
6. Great analytical skills - strong attention to detail.
7. Proficiency in Excel required.
8. Strong verbal communication and presentation skills.
9. Ability to drive for results.
10. Persuasive selling and ability to influence skills.
11. Assertive, creative team player.
12. Sense of urgency required.
**ABOUT US**
Acosta, and its subsidiaries, is an Equal Opportunity Employer
**Job Category:** Marketing
**Position Type:** Full time
**Business Unit:** Sales
**Salary Range:** $65,000.00 - $70,000.00
**Company:** Mosaic Sales Solutions Canada Operating Co
**Req ID:** 6830

Job Description

Job Description

Job Summary:

The Client Services Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.

Duties/Responsibilities:

• Help build the infrastructure and standard operating procedures for the department
• Help create company guidelines particularly related to quality of service
• Manage the department and ensure the team complies with company guidelines particularly related to quality of service.
• Prepare knowledge-based documents such as summaries and responses to frequently asked questions.
• Hire entry-level customer success employees.
• Train new employees in the company's customer service policies, procedures, and best practices.
• Organize and oversee the schedules and work of the department.
• Conduct performance evaluations that are timely and constructive.
• Handle discipline and termination of employees as needed and in accordance with company policy.
• Monitor or review calls or other correspondence between representatives and customers.
• Ensure that representatives are informed about changes to company products and services.
• Collect data and prepares reports on customer complaints and inquiries.
• Prepare monthly reports summarizing the assigned customer success teams performance.
• Assist with budget preparation for the Customer Success department.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Bachelor's degree in business, technology or similar
• At least five years of customer success experience required.
• At least two years of experience in a supervisory role preferred.
• At least two years of experience in customer service or customer success in the manufacturing industry
• Excellent communication and presentation skills
• Must be personable and enjoy working with people in an entirely customer-facing role
• Knowledge of project management/delivery methods and tools
• Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
• Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
• Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
• Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
• Experience in the Food & Beverage or Consumer Packaged Goods domain preferred
• Experience with Salesforce (or other CRM) desired
• Ability to travel (job requires up to 30% travel)
• Comfortable working as needed in a remote environment with video-conferencing tools
• Excellent management and supervisory skills.
• Excellent verbal and written communication skills.
• Extensive knowledge of customer service procedures and principles.
• Organized with attention to detail.
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour.
• Ability to coach and mentor customer success representatives.

Job Description

Job Description

Job Summary:

The Client Services Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.

Duties/Responsibilities:

• Help build the infrastructure and standard operating procedures for the department
• Help create company guidelines particularly related to quality of service
• Manage the department and ensure the team complies with company guidelines particularly related to quality of service.
• Prepare knowledge-based documents such as summaries and responses to frequently asked questions.
• Hire entry-level customer success employees.
• Train new employees in the company's customer service policies, procedures, and best practices.
• Organize and oversee the schedules and work of the department.
• Conduct performance evaluations that are timely and constructive.
• Handle discipline and termination of employees as needed and in accordance with company policy.
• Monitor or review calls or other correspondence between representatives and customers.
• Ensure that representatives are informed about changes to company products and services.
• Collect data and prepares reports on customer complaints and inquiries.
• Prepare monthly reports summarizing the assigned customer success teams performance.
• Assist with budget preparation for the Customer Success department.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Bachelor's degree in business, technology or similar
• At least five years of customer success experience required.
• At least two years of experience in a supervisory role preferred.
• At least two years of experience in customer service or customer success in the manufacturing industry
• Excellent communication and presentation skills
• Must be personable and enjoy working with people in an entirely customer-facing role
• Knowledge of project management/delivery methods and tools
• Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
• Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
• Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
• Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
• Experience in the Food & Beverage or Consumer Packaged Goods domain preferred
• Experience with Salesforce (or other CRM) desired
• Ability to travel (job requires up to 30% travel)
• Comfortable working as needed in a remote environment with video-conferencing tools
• Excellent management and supervisory skills.
• Excellent verbal and written communication skills.
• Extensive knowledge of customer service procedures and principles.
• Organized with attention to detail.
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour.
• Ability to coach and mentor customer success representatives.

Job Description

Job Description

Job Summary:

The Client Services Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.

Duties/Responsibilities:

• Help build the infrastructure and standard operating procedures for the department
• Help create company guidelines particularly related to quality of service
• Manage the department and ensure the team complies with company guidelines particularly related to quality of service.
• Prepare knowledge-based documents such as summaries and responses to frequently asked questions.
• Hire entry-level customer success employees.
• Train new employees in the company's customer service policies, procedures, and best practices.
• Organize and oversee the schedules and work of the department.
• Conduct performance evaluations that are timely and constructive.
• Handle discipline and termination of employees as needed and in accordance with company policy.
• Monitor or review calls or other correspondence between representatives and customers.
• Ensure that representatives are informed about changes to company products and services.
• Collect data and prepares reports on customer complaints and inquiries.
• Prepare monthly reports summarizing the assigned customer success teams performance.
• Assist with budget preparation for the Customer Success department.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Bachelor's degree in business, technology or similar
• At least five years of customer success experience required.
• At least two years of experience in a supervisory role preferred.
• At least two years of experience in customer service or customer success in the manufacturing industry
• Excellent communication and presentation skills
• Must be personable and enjoy working with people in an entirely customer-facing role
• Knowledge of project management/delivery methods and tools
• Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
• Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
• Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
• Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
• Experience in the Food & Beverage or Consumer Packaged Goods domain preferred
• Experience with Salesforce (or other CRM) desired
• Ability to travel (job requires up to 30% travel)
• Comfortable working as needed in a remote environment with video-conferencing tools
• Excellent management and supervisory skills.
• Excellent verbal and written communication skills.
• Extensive knowledge of customer service procedures and principles.
• Organized with attention to detail.
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour.
• Ability to coach and mentor customer success representatives.

Job Description

Job Description

Salary: $46,500/yr

Position: Client Services Associate

Employment: Full-time (40 Hours/Week), 11am-7pm

Location: Dundas, ON Head Office (In Office)

Salary: $6,500/yr

Were looking for an enthusiastic Client Services Associate who is self-motivated and passionate about amazing customer service . If you love talking to people, solving problems and being surprisingly helpful, then this role is for you!

As an integral part of the customer-facing team this role provides support and guidance to employers, employees and job seekers who have varied needs related to their health and safety training and the use of Worksite's online learning system. The Client Services Associate sees that clients and prospective clients have an amazing experience throughout their entire time with Worksite.

Based out of our Dundas, ON head office , this full-time role (40hrs/wk) works 11am - 7pm daily, with possible shifts from Sunday to Saturday.

As a Client Services Associate you can expect to:

• Interact with people by phone, chat and email to resolve questions about online and instructor-delivered health and safety training
• Assist with basic technical support related to Worksites online training courses
• Register customers in instructor-led training held at Worksite locations across Canada
• Provide basic occupational health and safety guidance and redirect customers to appropriate internal subject matter experts as required
• Moderate distance learning (Zoom) training sessions for both the instructor and the students
• Follow up with existing clients to support them with any questions about their training purchases
• Explore customer needs through conversation and build rapport
• Identify areas to improve customer experience based on customer feedback and your own observations

About You

Youll be a perfect fit for this energetic team if:

• You love talking to people, learning what they need, and helping them find a solution
  
• You think outside the box when it comes to solutions that are surprisingly helpful to ensure our clients are happy
• You can navigate the internet and apps at lightning speed, but you are genuinely patient and understand that not everyone has the great technical skills that you have.

Youll need to bring:

• Experience in a relationship-centric communications-based role such as customer service or technical support
• Experience with a CRM and/or client support system (Zendesk preferred)
• Strong verbal and written communication skills
• Proficiency with computer tech/IT an asset
• Able to legally work in Canada
  

Why A Career At Worksite Safety Is For You

We are looking for a great person to join a great team and we offer a work environment that can see you develop your career with an established leader in the industry. Worksite also offers:

• Competitive base salary
• Three weeks vacation
  
• Health benefits package (100% company paid) including 2000 in annual spending accounts
• Free parking
• Ongoing career development and learning
• Exciting and collaborative work environment
• Working on an awesome team with a great company culture!
  
  

If this role is the right fit for you, please submit your resume and cover letter. We thank all those that apply, however, only those selected for further consideration will be contacted.

A Little More About Us

Worksite is one of Canadas leading providers of occupational health and safety services and was listed on Growth 500 as one of Canada's Fastest Growing Companies for three consecutive years by Canadian Business and Maclean's.

We help workers stay safe, and we help employers make it happen. We believe that work life should be enjoyable, and that creating a safe workplace should be enjoyable too. We do that through providing our clients with excellence in advice and service, as well as delivering high-quality online, instructor-led training, and safety products.

Worksite is committed to providing a diverse and inclusive workplace. We encourage applications from all qualified candidates, including those with disabilities, and will make all reasonable accommodations needed to ensure fairness in the recruitment, assessment and selection process.

For more, please check out:

Our Values

Building Together - We work collaboratively because we know that everyone has great ideas and unique perspectives build a better result. We are stronger when we are all-in as one team.

Growing Through Experimentation - We relentlessly pursue our vision by improving and expanding what we do, experimenting with new ideas, and valuing tests over assumptions.

Being Surprisingly Helpful - We look for ways to surprise and delight by going above and beyond to help others, even when we don't stand to gain anything from it.

Enjoying our Work Life - Because our lives are better when we enjoy our work, we build genuine, positive, and supportive relationships with each other and inject a little fun wherever we can.

Job Description

Job Description

Client Services Representative - Desjardins Agent Team Member

Location: Burlington, ON
Job Type: Full Time

Position Overview:

Are you self driven?, energetic passionate individual that is looking for a challenge? We are looking for a high energy, self motivated individual to join our team. Lets us help you lay the ground work to one day open your own office!

We've in business for over 24 years and we have serving our Burlington community since 1996.

Responsibilities:

• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Work with the agent to establish and meet marketing goals.

Requirements:

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Successful track record of meeting sales goals/quotas preferred
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Proactive in problem-solving
• Dedicated to customer service
• Ability to multi-task
• Ability to make presentations to potential customers
• Property & Casualty license (preferred/must be able to obtain)
• Within 6 months must be willing to obtain LLQP

Salary range: $42500 - $5000 / Year including base salary and commision.

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.

Job Description

Job Description

Job Summary:

The Client Services Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.

Duties/Responsibilities:

• Help build the infrastructure and standard operating procedures for the department
• Help create company guidelines particularly related to quality of service
• Manage the department and ensure the team complies with company guidelines particularly related to quality of service.
• Prepare knowledge-based documents such as summaries and responses to frequently asked questions.
• Hire entry-level customer success employees.
• Train new employees in the company's customer service policies, procedures, and best practices.
• Organize and oversee the schedules and work of the department.
• Conduct performance evaluations that are timely and constructive.
• Handle discipline and termination of employees as needed and in accordance with company policy.
• Monitor or review calls or other correspondence between representatives and customers.
• Ensure that representatives are informed about changes to company products and services.
• Collect data and prepares reports on customer complaints and inquiries.
• Prepare monthly reports summarizing the assigned customer success teams performance.
• Assist with budget preparation for the Customer Success department.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Bachelor's degree in business, technology or similar
• At least five years of customer success experience required.
• At least two years of experience in a supervisory role preferred.
• At least two years of experience in customer service or customer success in the manufacturing industry
• Excellent communication and presentation skills
• Must be personable and enjoy working with people in an entirely customer-facing role
• Knowledge of project management/delivery methods and tools
• Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
• Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
• Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
• Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
• Experience in the Food & Beverage or Consumer Packaged Goods domain preferred
• Experience with Salesforce (or other CRM) desired
• Ability to travel (job requires up to 30% travel)
• Comfortable working as needed in a remote environment with video-conferencing tools
• Excellent management and supervisory skills.
• Excellent verbal and written communication skills.
• Extensive knowledge of customer service procedures and principles.
• Organized with attention to detail.
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour.
• Ability to coach and mentor customer success representatives.