96 Customer Service Representatives jobs in Bolton

Job Description

Position Summary

The Client Services Manager is responsible for maintaining the client relationship for existing accounts. This role leads the development of account strategies by understanding the client's business and partnering with internal shared services to develop high-value market solutions to drive Archway’s value proposition for the purpose of revenue growth. The Client Services Manager must ensure strong executional delivery for day-to-day account management.

Key Results Area

· Execute defined tasks related to specific client requirements & ensure Client Services obligations & program specifications sold to the client are attained

· Ensure daily support needs are accounted for in the onboarding process. In addition, kick-off a 6-month post go-live effectiveness check of the rate card & SOW

· Manages weekly client status meetings

· Manage client health corrective actions with each department by coordinating discussions & communicating the plan of action in the weekly client health reporting

· Execute monthly financial assessments of each client, provide variance explanation to assigned FP&A

· Ensure all services are billed as defined by the SOW & rate card

· Facilitate Business Review content for clients by engaging Client Services Representative, Operations, Client Support & assigned Sales owner

· Identify new opportunities with clients and communicate effectively with the Sales team and the Line of Business leaders to drive additional profitable revenue growth

· Manage the workload between Client Services Manager & appropriately & ensure all Client Services Representatives understand their accountabilities & are actively executing their tasks to meet the Client Services expectations of the clients

· Work with direct report(s)through coaching and development, setting clear expectations, and recognizing and celebrating successes and behaviors

· All other duties as assigned

Skills & Qualifications

· Bachelor’s or advanced degree, preferably in business, or equivalent work experience

· Minimum 4-6 years successful major account management and/or sales experience

· Ability to develop, maintain, and deepen relationships with senior-level client contacts

· Track record of exceeding relationship management objectives

· Proven business acumen, judgment, and decision-making skills

· Ability to coach, mentor, and support the personal development of employees 

· Ability to prioritize and manage multiple tasks with sensitive deadlines and a changing environment

· Record of success as a self-starter who can work independently and in a team environment

· Strategic thinker with analytical aptitude and ability to manage detailed project requirements

· Proficient in the MS Office suite and able to learn new systems

· Aptitude for interpreting contracts and legal documents

· Ability to travel independently up to 20% or as may be required

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Job Description

Company Description

We are hiring Part Time Client Services Coordinators  to work at our Mississauga  office to provide exemplary service and support to our internal and external clients. Part Time day and evening shifts available (weekend rotation required). 

At Spectrum Health Care our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff.

Our people are the cornerstone of our business. By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals.

If you are passionate about caring for people, responsive to the needs of others, dedicated to providing quality care, and looking for a rewarding career in health care with a leading home health care provider, apply today! 

• Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services
• Liaises with clients, staff, and community partners
• Acts as a problem solver for clients and responds to inquiries from HCCSS and employees
• Reports client and staff concerns to Home Support Supervisor
• Liaises with the HCCSS representatives regarding client care
• Collects and entrees all pertinent client data into the computer system
• Provides lists, schedules, and performs other administrative duties to support the personal support worker and Nurse program

• Minimum of 2 years working in an office setting
• Must be able to work weekends 
• Ability to handle a high volume of calls while delivering exceptional customer service (healthcare industry experience an asset)
• Ability to multitask and prioritize
• High school diploma or equivalent
• Excellent English written and verbal communication skills (Additional language skills considered an asset)
• Excellent customer service and organizational skills
• Proficient in Word, Outlook and ability to learn proprietary software
• Medical terminology knowledge an asset but not required

Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click here to learn more about this esteemed honour.  

We thank all applicants, however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

If you require accommodation because of disability through the recruitment process, please contact Human Resources at ( ) for assistance.

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.

Job Description

Job Type: Full-Time
Location: Work from Home / Remote

We are looking for entry-level professionals who are passionate about helping others, building strong client relationships, and driving business growth — all from the comfort of your home.
If you’re a great communicator, naturally empathetic, and thrive in a goal-driven environment, this is your opportunity to grow your career while making a real impact.

What You’ll Do:

As a Customer Service & Sales Development Representative , you'll be the first point of contact for potential clients—offering support, guidance, and personalized solutions as they navigate their insurance needs.

• Respond to inbound client inquiries and qualify potential leads.

• Understand client goals and match them with the best insurance options.

• Provide clear, accurate information on policies, benefits, and next steps.

• Schedule appointments and manage follow-ups.

• Support the sales team by identifying upsell opportunities and nurturing relationships.

What We’re Looking For:

We value attitude and potential over experience — full training is provided.

• Strong communication and interpersonal skills.

• A service-oriented mindset with genuine care for helping people.

• Comfortable using email, CRM tools, and video conferencing.

• Self-motivated and disciplined in a remote work environment.

• Previous experience in sales, customer service, or lead generation is a plus (but not required).

What You’ll Get:

• Uncapped Commission Potential – Get rewarded for your results with performance-based pay .

• 100% Remote – Work from anywhere.

• Flexible Full-Time Hours – Create a schedule that works for you.

• No Cold Calling – We provide high-quality, pre-qualified leads.

• Growth Opportunities – Clear path for career advancement.

• Supportive Culture – Join a team that values people first.

Next Steps After You Apply:

After you apply, our team will review your application within a few business days. If you're selected, we'll contact you via phone, text, or email between Monday and Saturday. Most applicants receive a response within one week, so please add us to your safe sender list to avoid missing important updates.

About Us:

We provide recruitment solutions in the United States & Canada for Permanent, Temporary & Contract roles across the IT, Finance, Tech, Telecoms, e-Commerce and Non-profit sectors

Job Description

Bilingual Collections Agent – French & English

We are seeking a Bilingual Collections Agent to join our team! In this role, you will be responsible for securing billing payments from customers and maintaining positive client relationships while managing overdue accounts.

Responsibilities:

• Contact customers regarding unpaid accounts (via phone, email, or mail)

• Receive and post payments to customer accounts

• Advise and follow up with customers on outstanding balances

• Initiate repossession proceedings or service disconnections when necessary

• Maintain accurate records and account status updates in the system

Qualifications:

• Bilingual in French and English (verbal & written)

• 2–3 years of collections or call centre experience

• Experience with SAP, accounts receivable, credit collections, and invoicing

• Strong Microsoft Office Suite skills (Word, Excel, Outlook)

• Previous experience in billing, customer service, or a related field

• Strong ability to build rapport with clients

• Excellent communication, prioritization, and multitasking skills

Position Details:

• Full-time position

• Competitive pay based on experience

• Supportive team environment

To apply, please call or email with your resume.

Here at Express Employment Professionals, we are large enough to exceed all your needs and expectations, yet small enough to give you the one-on-one attention and customer service you deserve. We are experts in staffing, HR solutions and recruiting qualified workers to fill your needs. Our mission is to match great people with great jobs in our thriving community. Together, we will find a career solution to meet your needs!

Here at Express Employment Professionals, we are large enough to exceed all your needs and expectations, yet small enough to give you the one-on-one attention and customer service you deserve. We are experts in staffing, HR solutions and recruiting qualified workers to fill your needs. Our mission is to match great people with great jobs in our thriving community. Together, we will find a career solution to meet your needs!