228 Customer Service Representatives jobs in Brampton

Job Description

Position Summary

The Client Services Manager is responsible for maintaining the client relationship for existing accounts. This role leads the development of account strategies by understanding the client's business and partnering with internal shared services to develop high-value market solutions to drive Archway’s value proposition for the purpose of revenue growth. The Client Services Manager must ensure strong executional delivery for day-to-day account management.

Key Results Area

· Execute defined tasks related to specific client requirements & ensure Client Services obligations & program specifications sold to the client are attained

· Ensure daily support needs are accounted for in the onboarding process. In addition, kick-off a 6-month post go-live effectiveness check of the rate card & SOW

· Manages weekly client status meetings

· Manage client health corrective actions with each department by coordinating discussions & communicating the plan of action in the weekly client health reporting

· Execute monthly financial assessments of each client, provide variance explanation to assigned FP&A

· Ensure all services are billed as defined by the SOW & rate card

· Facilitate Business Review content for clients by engaging Client Services Representative, Operations, Client Support & assigned Sales owner

· Identify new opportunities with clients and communicate effectively with the Sales team and the Line of Business leaders to drive additional profitable revenue growth

· Manage the workload between Client Services Manager & appropriately & ensure all Client Services Representatives understand their accountabilities & are actively executing their tasks to meet the Client Services expectations of the clients

· Work with direct report(s)through coaching and development, setting clear expectations, and recognizing and celebrating successes and behaviors

· All other duties as assigned

Skills & Qualifications

· Bachelor’s or advanced degree, preferably in business, or equivalent work experience

· Minimum 4-6 years successful major account management and/or sales experience

· Ability to develop, maintain, and deepen relationships with senior-level client contacts

· Track record of exceeding relationship management objectives

· Proven business acumen, judgment, and decision-making skills

· Ability to coach, mentor, and support the personal development of employees 

· Ability to prioritize and manage multiple tasks with sensitive deadlines and a changing environment

· Record of success as a self-starter who can work independently and in a team environment

· Strategic thinker with analytical aptitude and ability to manage detailed project requirements

· Proficient in the MS Office suite and able to learn new systems

· Aptitude for interpreting contracts and legal documents

· Ability to travel independently up to 20% or as may be required

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Job Description

Company Description

Your happiness and well-being are top priorities at Spectrum!  We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more! 

We are hiring Full Time Client Services Coordinators  to work at our Mississauga  office to provide exemplary service and support to our internal and external clients. Full Time day and evening shifts available (weekend rotation required). 

By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies  and a committed member of a team of highly skilled healthcare professionals. 

• Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services
• Liaises with clients, staff, and community partners
• Acts as a problem solver for clients and responds to inquiries from HCCSS and employees
• Reports client and staff concerns to Home Support Supervisor
• Liaises with the HCCSS representatives regarding client care
• Collects and entrees all pertinent client data into the computer system
• Provides lists, schedules, and performs other administrative duties to support the personal support worker and Nurse program

• Minimum of 2 years working in an office setting
• Must be able to work weekends 
• Ability to handle a high volume of calls while delivering exceptional customer service (healthcare industry experience an asset)
• Ability to multitask and prioritize
• High school diploma or equivalent
• Excellent English written and verbal communication skills (Additional language skills considered an asset)
• Excellent customer service and organizational skills
• Proficient in Word, Outlook and ability to learn proprietary software
• Medical terminology knowledge an asset but not required

Job Description

Salary: $50 - $55,000

Electronic Products Recycling Association (EPRA) is a recognized, industry-led, not-for-
profit organization that operates regulated recycling programs across Canada.

We provide environmental compliance programs for manufacturers, distributors, retailers and
other suppliers of electronics and represent the largest network of qualified processors and
drop-off locations in Canada. Our mandate is to ensure end-of-life electronics are collected,
recycled and handled in a safe, secure and environmentally-sound manner.

We currently have an opening for a Client Service Coordinator based out of our
Mississauga head office located at 5750 Explorer Drive.

This is a full-time, permanent position.

Role Overview: Reporting to the department supervisor, the Client Services Coordinator is a key
member of our Steward Services team and is responsible for facilitating the jurisdictional
compliance requirements of our Stewards (clients) that addresses the electronic recycling needs
of consumers and businesses across Canada.

Key Responsibilities:
Understand the applicable Canadian (EPR/IPR) recycling regulations
Educate clients on regulations and steps required to maintain program compliance
Account management ensuring remittances are made
Outreach and follow-up on report documentation
Assist with invoicing questions and concerns
Audit control ensuring documents match and balance
Identify and resolve issues with service providers
Execute other ad hoc projects upon request

Ideal Candidate:
Experience in customer service or in administrative service, in a contact centre or similar
office environment
Strong knowledge of Microsoft Office
Highly organized, analytical and detail-oriented
Computer savvy, current on new technology and quick to learn new systems
Comfortable and effective dealing with our clients and the public over the phone
Excellent written and documentation skills
Self-motivated and disciplined to work without direct supervision
Team player, who functions well within a team environment
Able to multi-task in a fast paced and dynamic setting
Basic understanding of accounting principles/finance background is a strong asset
Experience in the fields of environmental compliance/stewardship and/or regulations and
permits are an asset
Able to work all rotating day/evening shifts (7 am - 3 pm, 9 am - 5 pm, 11 am - 7 pm) out of the Mississauga HQ

You will be part of a small and positive team that works in the increasingly important recycling
industry to ensure environmental protection.

Remuneration includes company-paid benefits, RRSP matching program, flexible work
arrangements, and professional development opportunities.

EPRA is committed to providing an inclusive, equitable and accessible environment. Our goal is
to attract and retain highly talented employees from diverse backgrounds. We are committed to
providing accommodation to applicants throughout the recruitment and hiring process.

Website:

Job Description

Description

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

WHAT YOU WILL DO

• Act as the primary service contact for Investment Counsellors, HNW or UHNW Wealth Advisors, and end-clients 
• Investigate account-related problems, make recommendations, and implement the best possible agreed-upon solution for the client in a timely manner 
• Respond to account-specific inquiries and procedural questions about the Private Client program via email and phone and provide value added suggestions where possible 
• Liaise and maintain strong relationships with internal departments (PC Administration, Investment Policy Group, PC trading desk, Managed Solutions), Investment Counsellors, CIPW Private Counsel Advisors, and Custodians (CI Investment Services, RBC Investor Services Trust, NBIN) 
• Submit accurate and complete trade requests prior to 2:00pm and seek appropriate approvals and where applicable (depending on the ICs/region assigned) 
• Keep current on industry updates, custodian announcements, corporate initiatives, product changes and updates to policies and procedures to assist with field support and inquiries. 
• Assist with various reporting requests from the field (ie. client statements, trade confirms and tax packages) 
• Assist in special projects and various campaigns where applicable.

• Completion of post-secondary education in Business or a related discipline
• CSE required, CFA nice-to-have
• Experience in the investment industry; Private Client or high net worth industry experience considered an asset
• Mutual fund and securities industry knowledge
• Exceptional customer service and relationship-building skills
• Exceptional written and verbal communication skills
• Ability to work in a high-pressure environment
• Ability to be resourceful and work independently 

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice.

Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI. 

WHAT WE OFFER

• Modern HQ location within walking distance from Union Station
• Training Reimbursement
• Paid Professional Designations
• Employee Share Purchase Program (ESPP)
• Corporate Discount Program
• Enhanced group benefits
• Parental Leave Top–up program
• Fitness membership discounts
• Paid Volunteer Days

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

Please submit your resume in confidence by clicking “Apply”. Only qualified candidates selected for an interview will be contacted. CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, require this posting in an additional format, or require accommodation at any stage of the recruitment process please contact us at , or call ext. 4747.

Job Description

Salary:

Great Place to Work 2020 - 2025 | Best Workplaces with Most Trusted Executive Teams 2024, 2025| Best Workplaces in Financial Services & Insurance 2020 - 2024 | Best Workplaces for Mental Wellness 2023 - 2025 | Best Workplaces for Giving Back 2022, 2024 | Best Workplaces for Inclusion 2024 | Best Workplaces in Ontario 2024

One of Canadas Most Trusted Investment Brands.

At Picton Mahoney Asset Management (PICTON Investments) , being alternative isnt just what we doits who we are.

Founded by industry pioneer David Picton, weve spent 20 years challenging conventional wisdom and redefining the investing landscape. As one of Canadas most trusted investment brands, we are proudly independentprivately run, 100% employee-owned, and deeply committed to delivering results for our clients.

Thinking Alternatively is in Our DNA.

With a team of 160 bold thinkersone-third dedicated solely to investment managementwe are specialists, not generalists. Managing $15 billion for institutional and retail clients, we navigate markets with conviction, resilience, and a forward-thinking approach. Were more than investors were innovators. We challenge traditional investment mindsets, constantly pushing the boundaries to achieve our mission: To bring greater certainty to investors.

Our success is built on four guiding principles:

• Treat investors money like our own.
• Redefine the way investors invest.
• Be humanalways approachable.
• Succeed together, one investment at a time.

These arent just wordsthey define how we think, how we invest, and how we work.

Now, were entering our next chapter. Were transforming our brand and reshaping the way the world invests. If you think alternatively, embrace an entrepreneurial spirit, and thrive in a dynamic, bureaucracy-free environment, join us and be part of whats next.

Thriving in Our Entrepreneurial Culture

At PICTON Investments , youll thrive in our creative and dynamic workplace, where collaboration and support are at the core of everything we do. At our firm, youll have the opportunity to take on significant responsibilities, work in a flexible environment, and tackle challenging projects from the outset. Our culture is designed for ambitious professionals who want to make an immediate impact while continuing to push boundaries and achieve our greater mission. Youll be empowered with a high level of responsibility, trust, and flexibility, providing an exciting and creative space for you to help reshape how the world views alternative investments. With competitive total rewards, performance-based bonuses, and a clear path for career growth, youll have everything you need to develop both now and over the longer term.

The Opportunity

As we continue to transform how the world invests, were looking for bold thinkers and high performers to join our growing team. We are currently seeking a Senior Specialist, Client Services (Dealer and Investor Services) to play a key role within our Operations team. This individual will collaborate closely with Compliance and Sales, bringing cross-functional insight and enthusiastic execution to the role.

Youll have the opportunity to lead and learn:

• Engage in and own special projects, industry research, and competitor analysis to drive innovation and performance.
• Deliver and own operational support, including cash flow reconciliation, across our full range of investment products, ensuring efficient and compliant processing.
• Support our Sales team by responding to advisor inquiries, due diligence questionnaires, and various external communications.
• Build trusted partnerships with external service providers, ensuring smooth information flow and alignment with our service values.
• Collaborate on new initiatives such as fund launches or updates to our investment product suite, embracing change with enthusiasm.
• Investigate and resolve investor inquiries, always prioritizing clear, authentic communication and client needs.
• Assist with client onboarding, ongoing KYC, and investor file maintenance in line with regulatory standards.
• Coordinate periodic regulatory filings with accuracy, meeting multiple deadlines with professionalism.
• Provide internal training and share knowledge to support our collective team growth.
• Manage the process for collection, verification, and accuracy of investor subscription documentation, treating every detail with care and discipline.
  

What were looking for:

• Undergraduate degree in business or a relevant field of study.
• Completion of the Canadian Securities Course (CSC).
• Bilingualism in French and English is considered a strong asset.
• 3+ years of related experience, ideally in mutual fund trade processing or advisor/sales support.
• Working knowledge of hedge fund and mutual fund operations and administrative functions.
• Familiarity with ETFs and platform-traded funds is considered an asset.
• Proficiency with FundSERV, Unitrax, or other trade processing systems.
• Advanced Microsoft Excel skills.
• Understanding of KYC/AML, FATCA, and applicable industry regulations.
• Collaborative mindset with the ambition to build strong cross-departmental relationships.
• Proactive work ethic with strong problem-solving skills and an honest approach to ownership.
• Clear and effective communicatorboth written and verbal.
• Highly professional, organized, and flexible, with unwavering integrity.
• Ability to thrive under pressure without compromising on detail or quality.

Our Commitment to Employees

At PICTON Investments , we take pride in enhancing our employees' experiences through a comprehensive suite of exceptional perks and programs. Our benefits include corporate fitness reimbursement and discounts, VersaFi memberships (formerly Women in Capital Markets), Picton Wealth investment counseling and portfolio management services, volunteer and charitable donation matching, maternity and parental leave top-up, recognition awards, semi-annual performance bonuses, a generous annual vacation entitlement (minimum of 15 days per year), training and development reimbursement, extensive health and dental benefits, a healthcare spending account, and more.

These offerings are designed to support your career growth, well-being, and overall success. Join us and thrive in an environment that values and invests in you!

PICTON Investments is committed to providing an equitable and fair work environment for everyone and all hiring and other personnel actions will be taken without regard to race, colour, creed, religion, sex, disability, gender identity, gender expression, family status, age, language or national origin. If you require an accommodation at any point in time throughout the application and hiring process, please contact Human Resources at ( or at

PICTON Investments does not accept unsolicited resumes, emails, calls, or any other form of communication from third-party recruitment agencies. Any unsolicited outreach, including commercial electronic messages, will neither be acknowledged nor considered.

Job Description

Salary:

Great Place to Work 2020 - 2025 | Best Workplaces with Most Trusted Executive Teams 2024, 2025| Best Workplaces in Financial Services & Insurance 2020 - 2024 | Best Workplaces for Mental Wellness 2023 - 2025 | Best Workplaces for Giving Back 2022, 2024 | Best Workplaces for Inclusion 2024 | Best Workplaces in Ontario 2024

One of Canadas Most Trusted Investment Brands.

At Picton Mahoney Asset Management (PICTON Investments) , being alternative isnt just what we doits who we are.

Founded by industry pioneer David Picton, weve spent 20 years challenging conventional wisdom and redefining the investing landscape. As one of Canadas most trusted investment brands, we are proudly independentprivately run, 100% employee-owned, and deeply committed to delivering results for our clients.

Thinking Alternatively is in Our DNA.

With a team of 160 bold thinkersone-third dedicated solely to investment managementwe are specialists, not generalists. Managing $15 billion for institutional and retail clients, we navigate markets with conviction, resilience, and a forward-thinking approach.

Were more than investors were innovators. We challenge traditional investment mindsets, constantly pushing the boundaries to achieve our mission: To bring greater certainty to investors.

Our success is built on four guiding principles:

• Treat investors money like our own.
• Redefine the way investors invest.
• Be humanalways approachable.
• Succeed together, one investment at a time.

These arent just wordsthey define how we think, how we invest, and how we work.

Now, were entering our next chapter. Were transforming our brand and reshaping the way the world invests. If you think alternatively, embrace an entrepreneurial spirit, and thrive in a dynamic, bureaucracy-free environment, join us and be part of whats next.

Thriving in Our Entrepreneurial Culture

At PICTON Investments , youll thrive in our creative and dynamic workplace, where collaboration and support are at the core of everything we do. At our firm, youll have the opportunity to take on significant responsibilities, work in a flexible environment, and tackle challenging projects from the outset. Our culture is designed for ambitious professionals who want to make an immediate impact while continuing to push boundaries and achieve our greater mission. Youll be empowered with a high level of responsibility, trust, and flexibility, providing an exciting and creative space for you to help reshape how the world views alternative investments. With competitive total rewards, performance-based bonuses, and a clear path for career growth, youll have everything you need to develop both now and over the longer term.

The Opportunity

As we continue to transform how the world invests, were looking for bold thinkers and high performers to join our growing team. We are currently seeking an Associate Specialist, Client Services (Known internally as Dealer and Investor Services, Associate Specialist) to play a key role within our Operations team. This individual will collaborate closely with Compliance and Sales, bringing cross-functional insight and enthusiastic execution to the role.

Youll have the opportunity to lead and learn:

• Assist with the process for collection, verification, and accuracy of investor subscription documentation, treating every detail with care and discipline.
• Support our Sales team by responding to advisor inquiries, due diligence questionnaires, and various external communications.
• Build trusted partnerships with external service providers, ensuring smooth information flow and alignment with our service values.
• Collaborate on updates to our investment product suite, managing and executing on workflow management. Provide operational support, including cash flow reconciliation, across our full range of investment products, ensuring efficient and compliant processing.
• Investigate and resolve investor inquiries, always prioritizing clear, authentic communication and client needs.
• Assist in periodic regulatory filings with accuracy, meeting multiple deadlines with professionalism.
• Engage in industry research, and competitor analysis to drive innovation and performance.

What were looking for:

• Undergraduate degree in business or a relevant field of study.
• Completion of the Canadian Securities Course (CSC).
• Bilinguism in both English and French is considered a strong asset.
• 1+years of related experience, ideally in mutual fund trade processing or advisor/sales support.
• Working knowledge of hedge fund and mutual fund operations and administrative functions.
• Familiarity with ETFs and platform-traded funds is considered an asset.
• Proficiency with FundSERV, Unitrax, or other trade processing systems is an asset
• Advanced Microsoft Excel skills.
• Understanding of KYC/AML, FATCA, and applicable industry regulations.
• Collaborative mindset with the ambition to build strong cross-departmental relationships.
• Proactive work ethic with strong problem-solving skills and an honest approach to ownership.
• Clear and effective communicatorboth written and verbal.
• Highly professional, organized, and flexible, with unwavering integrity.
• Ability to thrive under pressure without compromising on detail or quality.

Our Commitment to Employees

At PICTON Investments , we take pride in enhancing our employees' experiences through a comprehensive suite of exceptional perks and programs. Our benefits include corporate fitness reimbursement and discounts, VersaFi memberships (formerly Women in Capital Markets), Picton Wealth investment counseling and portfolio management services, volunteer and charitable donation matching, maternity and parental leave top-up, recognition awards, semi-annual performance bonuses, a generous annual vacation entitlement (minimum of 15 days per year), training and development reimbursement, extensive health and dental benefits, a healthcare spending account, and more.

These offerings are designed to support your career growth, well-being, and overall success. Join us and thrive in an environment that values and invests in you!

PICTON Investments is committed to providing an equitable and fair work environment for everyone and all hiring and other personnel actions will be taken without regard to race, colour, creed, religion, sex, disability, gender identity, gender expression, family status, age, language or national origin. If you require an accommodation at any point in time throughout the application and hiring process, please contact Human Resources at ( or at

PICTON Investments does not accept unsolicited resumes, emails, calls, or any other form of communication from third-party recruitment agencies. Any unsolicited outreach, including commercial electronic messages, will neither be acknowledged nor considered.

About the Job

Do you want to work for a global leader in secure information management and technology solutions? Are you interested in helping top-tier businesses—investment banks, law firms, and major corporations—manage critical transactions and high-stakes projects with cutting-edge technology? If you thrive in a fast-paced, client-focused environment, this role is for you.

We specialize in providing secure platforms that enable businesses to share and collaborate on sensitive information with confidence. Our technology powers complex financial and legal processes, ensuring seamless execution for some of the world’s most important deals. As part of our team, you’ll play a key role in supporting clients across industries where security, speed, and accuracy matter.

What We’re Looking For

We’re looking for proactive individuals who take ownership of their work, communicate effectively, and thrive under pressure. No prior experience in this industry? No problem—we provide full training on our technology, workflows, and best practices. What matters most is a strong ability to manage client relationships, solve problems, and adapt quickly in a high-performance environment.

This position is based in our Toronto office, where you'll be part of a growing team with exciting career development opportunities, an attractive bonus plan, and a collaborative work culture with regular social events.

If this sounds like the right fit for you, we’d love to hear from you!

Full details on the role are below

Hours: Full-time 8 AM - 5 PM or 9 AM - 6 PM, including occasional weekend shift coverage (compensated with time off)

Overview

We are seeking a detail-oriented and highly organized Client Services Representative with at least 4 years of B2B experience. The ideal candidate thrives under pressure, meets strict deadlines, and understands client needs. Fluency in English is required. This role is part of our core team in Toronto, supporting both North American and European clients.

Responsibilities

• Serve as the primary contact for clients, managing time-sensitive inquiries via phone and email.
• Provide technical and workflow support on our VDR platform while proactively solving client issues.
• Conduct detailed client training sessions to ensure proper use of platform functionalities.
• Manage multiple client engagements simultaneously, ensuring timely and error-free execution.
• Ensure strict adherence to deadlines for critical projects and data handling tasks.
• Collaborate with global teams across New York, London, India, and other locations.
• Handle USB archive production with meticulous quality control and secure data delivery.
• Maintain precise records for tracking, reporting, and billing.
• Provide weekend shift coverage, compensated with time off.

Requirements

• Minimum 4 years of B2B customer service experience, preferably in technology, SaaS, or financial services.
• Fluency in English
• Exceptional attention to detail and accuracy.
• Proven ability to work under pressure and meet strict deadlines.
• Strong client-focused mindset, anticipating needs and providing proactive solutions.
• Outstanding organizational skills to handle multiple priorities in a high-stakes environment.
• High level of accountability and ownership in client interactions.
• Tech-savvy with the ability to quickly learn and support complex software platforms.