38 Customer Service Representatives jobs in St. John's

This is a remote position.

1. Computer Specifications

Minimum Intel Specs

Processor: Core i7 8th generation (and above)

                Core i5 10th generation (and above)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Minimum AMD Specs

Processor: AMD Ryzen 5,7,9 (Minimum series 3600)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Macintosh Specs

Processor: Core i7/ i5 / M1/ M2

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

2.   Main Internet Speed Requirement

Jitter: below 10ms

Latency: below 160ms

Upload: more than 25mbps

Download more than 40 mbps

Using internet speedtest: 

VoIP Speed Test | 8x8   // Aircall’s VoIP Speed Test | Aircall//  VoIP Speed Test: Check Your Network Reliability (getvoip.com)

3. Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples:   Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)

4. Internet Backup   (Secondary internet)

Jitter: below 10ms

Latency: below 160ms

Upload: minimum of 25mbps

Download: minimum of 25mbps

Power and Internet Backup is a MUST.

This is a remote position.

1. Computer Specifications

Minimum Intel Specs

Processor: Core i7 8th generation (and above)

                Core i5 10th generation (and above)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Minimum AMD Specs

Processor: AMD Ryzen 5,7,9 (Minimum series 3600)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Macintosh Specs

Processor: Core i7/ i5 / M1/ M2

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

2.   Main Internet Speed Requirement

Jitter: below 10ms

Latency: below 160ms

Upload: more than 25mbps

Download more than 40 mbps

Using internet speedtest: 

VoIP Speed Test | 8x8   // Aircall’s VoIP Speed Test | Aircall//  VoIP Speed Test: Check Your Network Reliability (getvoip.com)

3. Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples:   Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)

4. Internet Backup   (Secondary internet)

Jitter: below 10ms

Latency: below 160ms

Upload: minimum of 25mbps

Download: minimum of 25mbps

Power and Internet Backup is a MUST.

Job Description

Staffing Specialist - Scheduling
Full Time

Fonemed is looking for a passionate and dedicated Staffing Specialist to join our growing team! We are looking for a motivated, organized and results driven individual with a positive attitude and previous experience scheduling for large groups. If this sounds like you, apply today!

Position Overview

As the Staffing Specialist, you will be responsible to generate and manage schedules for the contact center (call center) teams, based on our staffing requirements.  You will be making staffing adjustments in accordance with the budget, daily staff levels, sick calls, call volumes and time off requests. This position is responsible for the creation and maintenance of schedules within our organization for both clinical and non-clinical teams located in the U.S and Canada.

Responsibilities:

• Generate, manage, and publish efficient schedules based on staffing requirements for multiple lines of business.  
• Co-ordinating with various departments on staffing levels and contact center efficiency maximization.
• Working collaboratively with Clinical Directors, planning and recruitment teams to develop schedules for multiple staff groups in accordance with call volumes, legislation, and company policies.
• Reviewing and processing time-off requests based on employee accruals, operational requirements, and company guidelines.
• Co-ordinating and updating payroll manager on any changes and deviations from the published schedule that affect employee’s payroll.
• Processing schedule related changes such as shift changes, shift-swaps, shift give aways and generating daily break boards for various lines of business.
• Tracking staff availability and scheduling related changes and sick calls appropriately.
• Monitor and examine schedule efficiency and implement improvements where necessary.
• To read, analyze and understand KPI reports to analyze scheduling related impacts and make necessary changes to schedules.
• Ad hoc requests or project work relating to headcount, staffing, or resource management as required.

• Prior scheduling experience in a contact center or healthcare environment would be an asset.
• Knowledge of workforce management KPIs, real-time monitoring and scheduling.
• Demonstrate strong written and verbal communication skills.
• Excellent attention to detail, prioritization and time-management skills.
• Ability to meet deadlines is essential.
• Basic to intermediate level proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint)
• Ability to multi-task, managing high volumes of requests and competing priorities.
• Self-starter and highly motivated with a very strong work ethic.
• Degree or diploma in business, office administration or related field preferred.
• Must be able to produce a clear background check.

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Job Title: Call Center Representative Agent Work From Home - Remote Panelists

Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week)

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

We need participants on the following topics:

• Child Related (individuals with children 18 yrs or younger)
• Cell Phones (Apple, Android, or Windows.Prepaid or Contract)
• Entertainment (TV shows, movies, and video games)
• Food (If you buy fast food, casual dining, or upscale dining)
• Sports (Casual viewers and die-hard fans)
• Electronics (Tell us which devices you prefer and why)
• Pets (Animal lovers needed! Dogs, cats, and other pets)
• Automobiles (Do you own, make payments, or lease your vehicle?)

• Show up at least 10 minutes prior to discussion start time.
• Participate by completing written and oral instructions.
• Complete written survey provided for each panel.
• MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

• Must have either a smart phone with working camera or webcam on desktop/laptop.
• Must have access to a reliable internet connection
• Desire to fully participate in one or several of the above topics
• Ability to read, understand, and follow oral and written instructions.
• Call Center Representative Agent experience is not necessary

• Flexibility to take part in discussions online or in-person.
• No commute needed if you choose to work from home remotely.
• No minimum hours. You can do this part-time or full-time
• Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
• You get to review and use new products or services before they are launched to the public.

• $5- 150 (per 1 hour session)
• 300- 850 (multi-session studies)

You must apply on our website and complete questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a call center representative agent or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.