330 Customer Service Representatives jobs in Vaughan
Director, Client Services
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LOCATION: Toronto, ON
POSITION TYPE: Full-Time Regular (37.5 hours)
POSTING CLOSING DATE: September 26,2025
Lumenus Community Services is committed to diversity, equity and inclusion. We value a recruitment and selection process that is inclusive and barrier-free and we encourage applications from all individuals including, but not limited to, all cultures, religions, racialized communities, abilities, sexual orientations, and gender identities and expressions.
Lumenus is currently filling a full-time position as Director, Client Services, within our Day Treatment program. The Client Service Director, milieu treatment for young children years old, is responsible for all operational decisions, leadership, oversight and vision for clinical services including: program design, implementation and strategy, quality, employee engagement and talent development, client experience, outcome and performance standards, risk management, contracts and compliance, innovation, and the development of strong external partnerships with funders, donors, and partner agencies.
Lumenus Community Services is a dynamic and growing agency. We offer a competitive salary, ongoing training, and career development opportunities
KEY RESPONSIBILITIES:
Main Supporting Activities:
- Responsible for all operational decisions and accountabilities related to
the day treatment milieu programs for young children with very complex needs
Establishes and enforces service and performance standards, identifies and operationalizes client service strategy, vision and treatment philosophy
Manages risk and risk mitigation strategies
Strong and active agency ambassador across many external stakeholders
Participates in and provides leadership on external committees/task groups to represent Lumenus and to advance change across multiple sectors
Responsible for service contracts and delivery on accountabilities
Responsible for and manages special projects as required
Ensures full and rigorous compliance with agencies policies and procedures, relevant legislation, and accreditation standards
Prepares accurate funder and donor reports in accordance with strict timelines
Creates channels for client and partner feedback and communication: Liaises with client families and community members as needed ensuring high levels of service/client satisfaction
Ensures that all program activities operate in accordance with established Diversity/Equity guidelines/practices
Manages serious occurrence reporting and crisis management
Responsible for being on-call 24/7 on assigned days/weeks/months
Responsible for ongoing needs and gap analysis regarding service needs, trends etc.
Assess program needs, monitor and critically assess fiscal and service requests within timeframes and administrative constraints.
Operations and Programs:
Supervises the managers of the intensive programs providing mentoring, coaching and development of skills
Provides oversight of operations and programs in accordance with approved strategic plans and applicable standards and laws including all relevant licensing and legislation requirements
Participates in and/or approves decisions of strategic importance to the programs
Ensures coordinated services for very young children and their families requiring integrated services and being served by multiple Lumenus programs
Ensures that all programs have outcome data and evaluation and quality improvement plans in place
Community:
Human Resources:
Develops, communicates and facilitates/encourages an organizational culture conducive to the achievements of Lumenus goals and objectives
Provides leadership to program managers in team building and motivates employees in managing for high performance
Reviews all staffing and placement decisions (hiring, appointment, transfer or termination) for positions in the programs
Other:
Ensures that agency policies and accreditation standards are met within the intensive services programs and that changes in policies and procedures are communicated to staff and adhered to
Adheres to the organizational health and safety policies and practices along with the Ontario Occupational Health and Safety Act
Other duties as assigned.
QUALIFICATIONS/EXPERIENCE:
Masters of Social Services or equivalent is preferred
A member of the appropriate professional college is preferred
5 years or more management experience in a mental health/developmental services setting
Demonstrated knowledge of treatment to young children with complex needs including those with autism and developmental disability.
Demonstrated experience working with a team comprised of early childhood educators. Child and youth counsellors, behavioral technicians (ABA), developmental services worker, who have very hands on skill building approach to service
Experience in research and outcomes management evaluation
Proficient in use of MS Office suite of programs
SKILLS/KNOWLEDGE:
Demonstrated expertise in evidence based informed treatment modalities for very young children and their families
Demonstrated skill in leading services across multiple sites in a community-based agency
Demonstrated ability to manage a diverse client population and staffing group.
Demonstrated skill and experience in making and executing decisive, complex business, operational or personnel decisions
Knowledge of all relevant legislation and regulations
Research/evaluation/quality improvement skills
Knowledge of data collection and measurable objectives
Well-developed research and writing skills
Excellent leadership skills that include motivation, delegation, coaching/mentoring, negotiation and conflict resolution, consensus/team building and demonstrated success in human resource management
Ability to make and communicate complex business, operational or people decisions
ADDITIONAL REQUIREMENTS:
Flexible hours, evening work and travel may be required
Reliable transportation; valid driver's license required
Attendance at meetings which will occur at various locations in the Toronto region. and outside of regular hours
Satisfactory clearance under the Police Record and Vulnerable sector check Program
TO APPLY: Interested applicants are invited to visit our website at and submit their cover letter and resume through our Career Centre on or before September 26, 2025.
Lumenus is strongly committed to a workforce that reflects the diversity of the populations we serve. We encourage applications from all qualified individuals including applicants from all cultures, racialized communities, abilities, diverse sexual and gender identities and others who may contribute to the further diversification of ideas. We are committed to a selection process and work environment that is inclusive and barrier free.
We ask applicants to make any accommodation requests for the interview or selection process known in advance by contacting the Human Resources Department. Human Resources will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.
Client Services Manager
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Job Description
Position Summary
The Client Services Manager is responsible for maintaining the client relationship for existing accounts. This role leads the development of account strategies by understanding the client's business and partnering with internal shared services to develop high-value market solutions to drive Archway’s value proposition for the purpose of revenue growth. The Client Services Manager must ensure strong executional delivery for day-to-day account management.
Key Results Area
· Execute defined tasks related to specific client requirements & ensure Client Services obligations & program specifications sold to the client are attained
· Ensure daily support needs are accounted for in the onboarding process. In addition, kick-off a 6-month post go-live effectiveness check of the rate card & SOW
· Manages weekly client status meetings
· Manage client health corrective actions with each department by coordinating discussions & communicating the plan of action in the weekly client health reporting
· Execute monthly financial assessments of each client, provide variance explanation to assigned FP&A
· Ensure all services are billed as defined by the SOW & rate card
· Facilitate Business Review content for clients by engaging Client Services Representative, Operations, Client Support & assigned Sales owner
· Identify new opportunities with clients and communicate effectively with the Sales team and the Line of Business leaders to drive additional profitable revenue growth
· Manage the workload between Client Services Manager & appropriately & ensure all Client Services Representatives understand their accountabilities & are actively executing their tasks to meet the Client Services expectations of the clients
· Work with direct report(s)through coaching and development, setting clear expectations, and recognizing and celebrating successes and behaviors
· All other duties as assigned
Skills & Qualifications
· Bachelor’s or advanced degree, preferably in business, or equivalent work experience
· Minimum 4-6 years successful major account management and/or sales experience
· Ability to develop, maintain, and deepen relationships with senior-level client contacts
· Track record of exceeding relationship management objectives
· Proven business acumen, judgment, and decision-making skills
· Ability to coach, mentor, and support the personal development of employees
· Ability to prioritize and manage multiple tasks with sensitive deadlines and a changing environment
· Record of success as a self-starter who can work independently and in a team environment
· Strategic thinker with analytical aptitude and ability to manage detailed project requirements
· Proficient in the MS Office suite and able to learn new systems
· Aptitude for interpreting contracts and legal documents
· Ability to travel independently up to 20% or as may be required
This is a hybrid role, and the ideal candidate lives in the Toronto/Mississauga area.Advatix®, Inc. is one of the world’s leading providers of e-commerce Supply Chain and Logistics Consulting Services and Solutions that enable its clients to transform their operations for speed, service, and cost of fulfillment and delivery of goods and services. We are committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.
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Client Services Coordinator
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Company Description
Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more!
We are hiring full time permanent Client Services Coordinators to work at our Mississauga office. These coordination pros keep nurses, PSWs, clients, and community partners connected while solving problems, managing schedules, and handling all the behind-the-scenes magic!
Full time day shifts are available: (approx. 7:00 am - 3:00 pm and/or 8:00 am - 4:00 pm).
By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals.
Job Description- Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services
- Liaises with clients, staff, and community partners
- Acts as a problem solver for clients and responds to inquiries from HCCSS and employees
- Reports client and staff concerns to Home Support Supervisor
- Liaises with the HCCSS representatives regarding client care
- Collects and entrees all pertinent client data into the computer system
- Provides lists, schedules, and performs other administrative duties to support the personal support worker and Nurse program
- Minimum 2 years office experience with high school diploma or equivalent
- Excellent customer service and communication skills in English (additional languages an asset)
- Proficiency in Microsoft Office and ability to learn new software quickly
- Experience in healthcare industry preferred but not required
- This is a fully in office role
#peel_Coord
Additional Information
Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click here to learn more about this esteemed honour.
We thank all applicants, however, only those individuals selected for interviews will be contacted.
In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.
If you require accommodation because of disability through the recruitment process, please contact Human Resources at ( ) for assistance.
Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.
Client Services Associate
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Description
At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.
As a Client Service Associate at CI Financial, you will be instrumental in collaborating with internal and external stakeholders to provide top-notch client support to our Financial Advisors. In this role, the successful candidate will work to gather information and create solutions in order to provide excellent support to our advisors. The Client Experience Team is the ‘go to’ for our Investment Advisor clients and the corresponding relationship is based on the trust they have in our expertise and ability to support them effectively.
We are looking for someone who works calmly in a fast-paced environment and ensures work is completed in a timely fashion. This is a client-facing role that requires a heightened level of experience working within the financial services industry. After your initial training period, you will service a set group of advisors allowing you to get to know them and their business. You will also be part of a team so that you are working with a consistent group of team members which will empower you to collaborate to provide amazing service.
WHAT YOU WILL DO
- Collaborate within a team approach to support Advisors in process-related matters and handle complex inquiries.
- Directly engage with operations and back office team members to process documentation and troubleshoot operational and account issues.
- Work closely with colleagues across the organization to facilitate daily activities, ensuring seamless operations.
- Process financial transactions related to Dealer activity, ensuring precision and compliance.
- Raise and track client and operational issues, promptly escalating matters as required.
- Apply creative and out-of-the-box thinking when dealing with unique inquiries.
WHAT YOU WILL BRING
- 1-3 years’ experience providing client service in the investment, banking or related industries – focus on very strong client service skills
- Industry related academic experience (ex. CSC, CPH) or an evidenced commitment towards further education
- Strong MS Office skills (Outlook, Word and Excel)
- Team Player with friendly personality and strong communication skills
- Proven ability to manage high volumes with a positive and professional attitude
- Calm approach to a dynamic and fast-paced environment.
- Demonstrated collaborative approach to problem-solving.
- Strong communication skills.
- Proven ability to manage high volumes with a positive and professional attitude.
- Friendly and service-oriented personality.
CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice.
Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI.
WHAT WE OFFER
- Modern HQ location within walking distance from Union Station
- Training Reimbursement
- Paid Professional Designations
- Employee Share Purchase Program (ESPP)
- Corporate Discount Program
- Enhanced group benefits
- Parental Leave Top–up program
- Fitness membership discounts
- Paid Volunteer Days
We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.
Please submit your resume in confidence by clicking “Apply”. Only qualified candidates selected for an interview will be contacted. CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, require this posting in an additional format, or require accommodation at any stage of the recruitment process please contact us at , or call ext. 4747.
Client Services Representative
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Alpha3dge is hiring a Marketing Assistant in Toronto!
Client Services Representative
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Alpha3dge is hiring a Marketing Assistant in Toronto!
Client Services Operations Analyst
Posted 3 days ago
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**Why Join Us?**
Are you a highly organized, detail-oriented professional looking to build your career in the financial services industry? As a **Client Services Operations Analyst** , you'll join a supportive and collaborative team environment where your accuracy, independence, and ability to meet deadlines will shine. This is a fantastic opportunity to gain valuable experience in corporate actions processing at one of Canada's top financial institutions-with potential for extension or permanent conversion based on business needs.
**What You'll Be Doing**
You'll support corporate actions processing, ensuring timely and accurate execution of event notifications, reconciliations, and reporting. You'll analyze information, track timelines, and help reduce risk to both clients and the business-all in a back-office, non-client-facing capacity.
**Your Responsibilities Will Include:**
+ Monitoring and reviewing daily corporate action notifications and circulars from vendors (e.g. DTC, CDS, TSE, Bloomberg)
+ Validating data using multiple sources and manually identifying systems holding share positions
+ Analyzing circulars for tax implications and escalating to the tax department where required
+ Tracking submissions, timelines, and documentation requirements for each event
+ Communicating with transfer agents and companies to confirm event details
+ Creating and maintaining corporate action files and updating internal systems and logbooks
+ Performing risk assessments on foreign currency exposure and shareholder eligibility
+ Supporting communication efforts including translations, web uploads, and client notifications
+ Collaborating with internal partners to ensure compliance, accuracy, and service level agreements are met
**Who We're Looking For**
You're a self-motivated, detail-oriented professional who can prioritize tasks in a deadline-driven environment. You work well independently but also thrive as part of a collaborative team.
**Must-Have Skills & Experience:**
+ Strong attention to detail and organizational skills
+ Ability to analyze complex data and meet tight deadlines
+ Comfortable working in a fast-paced, operations-focused environment
+ Strong written communication skills
+ Prior experience in corporate actions, financial services, or similar back-office functions is an asset
**What Makes This Role Great:**
+ Opportunity to gain valuable experience in a **top-tier financial institution**
+ Exposure to critical corporate actions and high-impact work
+ Potential for **extension** or **full-time employment** , based on performance and business needs
+ Work in a **non-client-facing role** with predictable weekday hours
**Sound Like You?**
If you're ready to contribute to a high-performing operations team, grow your career, and work in a structured yet dynamic environment-we'd love to hear from you.Top of Form
Bottom of Form
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.
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Senior Manager, Client Services
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Job Description
This is a remote position.
About BerkeleyBerkeley is a Financial Technology company that’s redefining B2B payments. We deliver innovative, secure, and scalable payment solutions to enterprise clients. Since 2005, we’ve grown into a leader in prepaid and virtual payment solutions, helping clients streamline payments and enhance customer experiences.
We are a values-driven organization that thrives on curiosity, accountability, and collaboration. We’re committed to doing the right thing—for our clients, our partners, and each other—and we foster a culture where talented people can thrive and grow.
The Opportunity
We’re seeking a Senior Manager, Client Services to lead, scale, and evolve our Client and Cardholder Support function. You will develop and execute support initiatives across all client-facing channels—email, phone, live chat, and self-serve tools—to deliver fast, reliable, and high-impact support.
This is a strategic and hands-on role for a tech-forward leader passionate about client satisfaction, automation, and operational excellence. You’ll drive innovation through AI-powered tools, self-service platforms, and data-driven performance management to elevate the support experience. Your goal is not a large team, but a smart, high value adding team, supported by amazing technology; delivering faster, better, happy client, resolutions
What You’ll Do
Strategic Leadership & Client Support
- Lead, mentor, and scale a high-performing support team to exceed SLAs and client expectations
- Own the end-to-end support strategy across all channels, with a focus on consistency, responsiveness and efficiency
- Act as the escalation point for critical issues, resolving client concerns with professionalism and urgency
Enhance process documentation to onboard new hires and uptrain existing resources
Build robust Client and Cardholder documentation that is tailored to the specific use-case and user needs
Ensure adherence to Client SLAs and hold vendors accountable for meeting their SLAs
- Design and implement scalable SOPs and support workflows to reduce manual effort and increase efficiency
- Build and launch self-serve support tools (e.g., client portals, knowledge base, interactive FAQs)
- Integrate AI-powered systems (e.g., chatbots, auto-routing) using platforms such as Zoho, JIRA, Metabase or similar
- Continuously monitor and optimize workflows through automation, analytics, and client feedback
- Define and track KPIs related to support quality, team productivity, and client satisfaction
Establish regular reporting to executive leadership on SLA adherence and customer metrics
Drive a culture of continuous improvement and accountability using data-driven insights
Cross-functional Collaboration
Partner with Product, Technology, Sales, and Compliance to align support initiatives with broader company goals
- Serve as the voice of the client internally, advocating for enhancements to the client and cardholder experience.
Contribute to go-to-market and onboarding strategies from a client success perspective
Requirements
- 8+ years of progressive experience in client operations, customer success, or contact center management, with at least 3 years in a leadership role.
- Demonstrated success managing high-performing teams in a high-volume, fast-paced environment, preferably in fintech or payments.
- Proven ability to design and implement scalable customer support processes and technologies.
- Strong understanding of KPIs and performance management frameworks for support operations.
- Excellent communication, negotiation, and conflict resolution skills.
- Analytical mindset with experience using support analytics and reporting tools.
Knowledge of the payments, prepaid and/or fintech industries
Benefits
- Full-Time Position
- Remote Work Environment
- Fantastic, collaborative culture with opportunities for growth
- Supportive leadership committed to professional development
Client Services Coordinator, Centah
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Job Description
Who we are:
Centah Inc. is a scaling Software as a Service (SaaS) company that is part of Financeit. We have become the leading experts in providing innovative and configurable solutions to home improvement retailers, trades, construction and facility management departments. Our world-class development team has created configurable Work Order Management software that helps our clients to maximize their service levels and increase sales leads.
Together we created a place where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.
About the role:
We’re a team focused on making our clients’ operations run smoothly and efficiently. If you enjoy helping people, take ownership naturally, and thrive on problem-solving as part of a collaborative team, this role could be a great fit. As a Client Services Coordinator, you’ll manage the back-end processes and systems that keep everything running seamlessly. You’ll be responsible for updating and configuring systems, ensuring all stakeholders have the information they need to complete their work. You’ll also play an active role in identifying and suggesting improvements to enhance overall operations.
What you'll do:
- Intake and manage service requests submitted by system users.
- Provide concierge administrative support.
- Execute onboarding activities and deliver training for the systems users.
- Develop business process documentation.
- Contribute to the department optimization and business process improvement initiatives.
- Assist with user account management activities (e.g., onboarding and offboarding of employees).
- Contribute to maintaining SLAs at 95%.
- Execute back-up Contact Centre Agent responsibilities, as required.
Requirements
- 2+ years of customer service experience, ideally in a technical environment involving multiple systems.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) or Google Workspace (Docs, Sheets, Slides).
- A proactive and persistent approach to challenges, with the drive to help the company achieve its goals.
- Ability to address issues with a sense of urgency and prioritize tasks effectively.
- Dedication to producing high-quality work that aligns with the organization's standards.
- Capacity for analytical thinking, sound judgment, and the ability to make decisions considering various levels of risk and complexity.
- A commitment to delivering exceptional service to both internal and external clients.
- Bilingual fluency in French and English is an asset.
Benefits
Winner of Canada’s Most Admired Corporate Cultures, twice. We offer more than just the basics, take advantage of:
- An award-winning culture with a collaborative & inclusive team.
- Competitive pay and performance-based bonus:
- Committed to flexible work arrangements, offering hybrid workplace options.
- Comprehensive medical, dental and vision coverage + Lifestyle Account.
- RRSP Matching and Parental Leave Top UP Program.
- In office massage, meditation & workout sessions.
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives.
- Career learning and development programs.
Next Steps:
If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.
Financeit is an equal opportunity employer. Accommodation is available on request for candidates taking part in all aspects of the selection process.