279 Customer Service Representatives jobs in Woodbridge

Job Description

Job Type: Full-Time
Location: Work from Home / Remote

We are seeking ambitious and people-focused professionals to join a fast-growing team in the insurance and financial services sector . In this role, you’ll combine the skills of customer service and sales development—helping clients understand their options, building trust, and driving business growth.

This is more than a job. It’s a chance to launch a career where your results directly impact your income and future.

Responsibilities :

As a Customer Service & Sales Development Representative , you'll be the first point of contact for potential clients—offering support, guidance, and personalized solutions as they navigate their insurance needs.

• Engage with clients who have already shown interest in insurance and protection plans (no cold calling).
• Provide excellent service by listening, understanding, and guiding clients toward the right solutions.
• Build strong, lasting relationships that lead to repeat business and referrals.
• Achieve and exceed sales development targets in a supportive, goal-driven environment.
• Share feedback and insights from customers to improve services and outreach.

Requirements :

We value attitude and potential over experience — full training is provided.

• Strong communication and interpersonal skills.

• A service-oriented mindset with genuine care for helping people.

• Comfortable using email, CRM tools, and video conferencing.

• Self-motivated and disciplined in a remote work environment.

• Previous experience in sales, customer service, or lead generation is a plus (but not required).

Benefits :

• Uncapped Commission Potential – Get rewarded for your results with performance-based pay .

• 100% Remote – Work from anywhere.

• Flexible Full-Time Hours – Create a schedule that works for you.

• No Cold Calling – We provide high-quality, pre-qualified leads.

• Growth Opportunities – Clear path for career advancement.

• Supportive Culture – Join a team that values people first.

Next Steps After You Apply:

We review applications promptly, and if you’re selected, you’ll be contacted via phone, email, or text—usually within one week. Since we reach out Monday through Saturday, keep an eye on your inbox (and spam folder) to avoid missing updates, and be sure to add us to your safe sender list.

About Us:

We provide recruitment solutions in the United States & Canada for Permanent, Temporary & Contract roles across the IT, Finance, Tech, Telecoms, e-Commerce and Non-profit sectors

Onyx-Fire Protection Services Inc. is the fastest-growing full-service fire protection company, and we are seeking an adept Helpdesk Technician with a minimum of 2-4 years of hands-on experience supporting customers in complex IT infrastructures.

The ideal candidate should possess robust communication and collaboration skills, along with experience in EDR/XDR tools, Active Directory, Windows Server administration, and Office 365 administration. Possession of CCNA and CompTIA certifications would be a strong asset.

Responsibilities:

Level 1 Support:

• Act as the initial point of contact for the internal team seeking technical assistance via phone or email related to hardware (laptops, phones, printers, etc.), internal applications, and server/network infrastructure.
• Conduct onsite and remote troubleshooting through diagnostic techniques and insightful questions.
• Determine optimal solutions based on the issue and details provided by customers.
• Guide customers through the problem-solving process.
• Escalate unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Document events and problems, along with their resolutions, in logs.
• Follow up and update customer status and information.
• Relay customer feedback or suggestions to the appropriate internal team.
• Identify and propose possible improvements to procedures.
• Adhere to and promote the company's core values, processes, policies, and Occupational Health and Safety protocols.

Inventory Management:

• Oversee and maintain accurate records of IT hardware and software inventory.
• Collaborate with relevant teams to optimize inventory levels.
• Conduct regular audits to ensure inventory accuracy.

EDR/XDR Tools:

• Monitor and respond to security incidents and threats effectively.

Active Directory Management:

• Create, modify, and manage user accounts, groups, and permissions.

Office 365 Administration:

• Manage user accounts, licenses, and security settings.

Network Monitoring:

• Monitor network performance, troubleshoot connectivity issues, and ensure optimal network operation.
• Collaborate with network engineers to optimize network infrastructure.

Documentation:

• Maintain accurate and up-to-date documentation of system configurations, processes, and procedures.
• Create technical documentation and guides as needed.

Incident Response:

• Participate in incident response activities, including identifying, mitigating, and recovering from security incidents.
• Collaborate with the security team to develop incident response plans.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Minimum of 2-4 years of experience as an IT help desk technician.
• Proficiency in EDR/XDR tools.
• In-depth knowledge of Active Directory management and Windows Server administration.
• Experience with Office 365 administration and cloud-based services.
• Good understanding of network monitoring and troubleshooting.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities.
• Relevant certifications such as CCNA and CompTIA are a plus.

Join Us: Headquartered in Mississauga, with deep operations throughout Canada, Onyx-Fire is the quality choice for local and national clients alike.

We deliver preventative maintenance and project services to protect our client’s people and their properties.

Our high-performance culture provides an environment for people to grow and develop in their careers, take on more responsibility, and be part of a team that shares the same goals

Onyx Fire Protection Services is an equal opportunity employer committed to fair and respectful treatment of all individuals. We value diversity as a strength and strive to create an inclusive workplace.

In accordance with provincial legislation and our Accommodation Policy, we welcome accommodation requests throughout the hiring process.

Onyx-Fire Protection Services Inc. is the fastest-growing full-service fire protection company, and we are seeking an adept Helpdesk Technician with a minimum of 2-4 years of hands-on experience supporting customers in complex IT infrastructures.

The ideal candidate should possess robust communication and collaboration skills, along with experience in EDR/XDR tools, Active Directory, Windows Server administration, and Office 365 administration. Possession of CCNA and CompTIA certifications would be a strong asset.

Responsibilities:

Level 1 Support:

• Act as the initial point of contact for the internal team seeking technical assistance via phone or email related to hardware (laptops, phones, printers, etc.), internal applications, and server/network infrastructure.
• Conduct onsite and remote troubleshooting through diagnostic techniques and insightful questions.
• Determine optimal solutions based on the issue and details provided by customers.
• Guide customers through the problem-solving process.
• Escalate unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Document events and problems, along with their resolutions, in logs.
• Follow up and update customer status and information.
• Relay customer feedback or suggestions to the appropriate internal team.
• Identify and propose possible improvements to procedures.
• Adhere to and promote the company's core values, processes, policies, and Occupational Health and Safety protocols.

Inventory Management:

• Oversee and maintain accurate records of IT hardware and software inventory.
• Collaborate with relevant teams to optimize inventory levels.
• Conduct regular audits to ensure inventory accuracy.

EDR/XDR Tools:

• Monitor and respond to security incidents and threats effectively.

Active Directory Management:

• Create, modify, and manage user accounts, groups, and permissions.

Office 365 Administration:

• Manage user accounts, licenses, and security settings.

Network Monitoring:

• Monitor network performance, troubleshoot connectivity issues, and ensure optimal network operation.
• Collaborate with network engineers to optimize network infrastructure.

Documentation:

• Maintain accurate and up-to-date documentation of system configurations, processes, and procedures.
• Create technical documentation and guides as needed.

Incident Response:

• Participate in incident response activities, including identifying, mitigating, and recovering from security incidents.
• Collaborate with the security team to develop incident response plans.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Minimum of 2-4 years of experience as an IT help desk technician.
• Proficiency in EDR/XDR tools.
• In-depth knowledge of Active Directory management and Windows Server administration.
• Experience with Office 365 administration and cloud-based services.
• Good understanding of network monitoring and troubleshooting.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities.
• Relevant certifications such as CCNA and CompTIA are a plus.

Join Us: Headquartered in Mississauga, with deep operations throughout Canada, Onyx-Fire is the quality choice for local and national clients alike.

We deliver preventative maintenance and project services to protect our client’s people and their properties.

Our high-performance culture provides an environment for people to grow and develop in their careers, take on more responsibility, and be part of a team that shares the same goals

Onyx Fire Protection Services is an equal opportunity employer committed to fair and respectful treatment of all individuals. We value diversity as a strength and strive to create an inclusive workplace.

In accordance with provincial legislation and our Accommodation Policy, we welcome accommodation requests throughout the hiring process.

Job Description

Description

Are you passionate about IT? Do you enjoy working in a customer service setting? Do you excel in a fast-paced and dynamic work environment?

Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.

Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise - “Developing Growth Minded People ” - Is the driving force behind our values and why we do what we do.

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also responsible to respond to client inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a defined scope of support.

• Provide end user support to inbound phone requests from CVS clients.
• Triage inbound service requests from CVS clients and determine the appropriate course of action to resolve the issue.
• Use the “Issue identification” model to identify problems with client computers.
• Install, modify and repair computer hardware & software.
• Run diagnostic programs to resolve computer problems.
• Tier 1 server & Network device management. (Connectivity issues & New user setup)
• Resolve technical problems with WAN & LAN issues
• Follow-up with clients to assure issue resolution
• Escalate out of scope issues to ROC II team.
• Train and educate CompuVision clients on technical standards.

Additional Responsibilities:

• Maintain accurate and up to date documentation through the change management process.
• Maintain accurate and real time up to date timesheets.
• Attend monthly training & team meetings as required.
• Participate in the on-call rotation (1 week every 3-4 months

Education Requirements, Skills, and Knowledge

• At least 1-year practical experience in a technical support position or recent technical education experience in a post-secondary environment.
• At least 1-year demonstrated experience managing & working with the following technologies:
  • Windows 7, 8, & 10
  • Microsoft Office Suite (2010 & Newer)
    • Windows Server 2008 R2, 2012 R2, 2016
• Active Directory
• DHCP
• DNS
• Terminal Services
• Microsoft Exchange 2007, 2010, 2013
• Office 365

Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.

Job Description

Description

The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client’s line of business (LOB) applications, this role is also responsible for ensuring high uptime and stability related to computer systems, Microsoft (particularly Office365) software, and documenting new/updating changed information in our knowledgebase.

Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.

Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise - “Developing Growth Minded People ” - Is the driving force behind our values and why we do what we do.

An additional duty in this role is to serve as an escalation point for our Remote Services Team who require higher level technical expertise in running diagnostic programs, isolating problems, and determining and implementing solutions within a moderate scope of support, as well as mentoring and assisting junior technicians.

CompuVision Toolkit Requirements
To be successful at CompuVision, we recommend you pack in your toolkit:

• Wit and sense of humour
• Desire to constantly grow and learn
• Willingness to ask questions and accept that you don't know it all
• Commitment to the success of our team and our clients
• Courage to be innovative and openness to share new ideas
• Willingness to listen (keep your eyes and ears open!)
• Glass half full focus and mindset
• Urge to acknowledge and recognize the contributions of others
• (Optional) Meme-sharing capabilities

Who we are

CompuVision is an IT management and consulting company that leverages technological innovations for small, medium and large businesses, now and in the future.

At CompuVision, creativity is more than just encouraged – it is rewarded and facilitated with the tools you need to think bigger and build better. We are a team of collaborators, innovators, and strategists looking for people who can grow with us.

Culture is an integral part of working at CompuVision. Our company DNA represents the most important values, the ones we live by. We strive to Be Curious about technology and new ideas, Go Beyond for our clients and Serve As One with our teammates. All our colleagues understand the importance of our Noble Promise: “Building Growth Minded People ”. The Noble Promise is about developing curiosity in others, rather than exhibiting it ourselves. Building Growth Minded people requires an inherent sense of curiosity, a drive to continuously improve and a commitment to learning by all parties.

The “CompuVision Way” is our set of people, process and technology, that produce a predictable result for our customers. You must be aware of, and maintain this standard, understanding that it is a living guide; Always updating and always changing based on influence from our team and the needs of our clients.

• Understand and follow “The CompuVision Way”. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards.
• Receive & respond to escalated service requests, incidents and change requests in a timely manner
• Be familiar with Microsoft Office standalone and Office 365, and the differences between them.
• Demonstrate technical troubleshooting skills commensurate with 1-3 years of experience in a service or help desk or environment.
• Train and educate CompuVision clients on technical standards
• Maintain accurate and up to date documentation through the change management process.
• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Mentor and assist Tier 1 and Tier 2 Peers.
• Provide coverage for Field Technician by attending to site visits at client offices when required; have access to a vehicle and maintain business class insurance.

What you already have

• Microsoft MCSE, MCSA, or MCTIP (in progress or completed)
• At least 2 years relevant IT experience fully supporting and building SMB environments.
• At least 3 years’ experience managing & working with the following technologies:
• At least 2 years’ experience with virtualization technologies
• Post-secondary training in Network Administration or Computer Systems Administration, or at least 2 years’ experience with a Managed Services Provider (MSP) in a tier 2 technical capacity.
  • Windows Server
  • Exchange
  • Active Directory
  • GPOs
  • Routing and Switching
  • Firewalls
  • VPNs
  • Virus and Security
  • TCP/IP
  • DHCP
  • DNS
  • Hyper-V
  • VMWare

Why you should join:

1. You are disruptive and innovative: Our team members are constantly growing and encouraged to be innovative. We constantly challenge the status-quo and are seeking new and better ways to do things. #BeCurious
2. You have a growth mindset and are looking for a long-term home: This isn't just a job, it is a career. We want you to grow with us so we provide mentorship, job shadow and leadership development programs. And you never know, opportunities may exist in the future that don't exist today! #NoblePromise #GrowthMindset
3. You are a fanatic about customer service: We understand that our services are a critical component of our client's success and constantly strive to ensure they have the best experience possible. #GoBeyond
4. You thrive as part of a team: We are a team of smart, talented & motivated individuals who understand the importance of supporting each other. #ServeAsOne
5. You are seeking a fun, culture and values driven organization: Values aren't just the names of our break-out rooms, we actually live them and expect you to also. Our sense of humour helps get us through the challenges that IT can sometimes bring. #CompuVisionDNA

Why you shouldn't:

1. You don't like responsibility and accountability. We're extremely excited about everything that we have going on and we cannot accomplish it all without everyone playing their part.
2. You prefer a status-quo, slow paced environment. We are fast-paced and change often so you need to adapt and pivot with us.
3. You prefer to work individually. We Serve as One because together we are greater than the sum of our individuals, and teamwork is essential to our success.

Our corporate culture is built around the idea that people are happier, do better and work better when they are given the opportunity to carve their own path. By building our culture around trust and autonomy, we have created a respectful, mutually beneficial environment that supports free-thought and innovation. Also, we’re pretty darn fun too if we do say so ourselves. If you are interested in joining and contributing to our team of technology slayers – we would love to hear from you!

*We appreciate all applications; however, only those candidates selected for an interview will be contacted*