3,951 Customer Service Team Management jobs in Canada

Job Description

Bilingual Client Support Coordinator (Logistics)

Location: LaSalle, QC, Canada
Job Type: Full-time

Challenger Motor Freight is seeking a Bilingual Client Support Coordinator (Logistics) to oversee the final mile delivery process and ensure customers receive exceptional service. In this role, you will act as the primary point of contact for customers, logistics teams, and vendorscoordinating shipments, troubleshooting issues, and ensuring timely, accurate deliveries.

This is a dynamic position requiring excellent communication skills, strong organizational abilities, and a customer-first mindset.

• Customer Interaction: Serve as the main contact for customer inquiries about final mile deliveries, providing real-time updates and support.

• Order Tracking & Monitoring: Track shipment statuses, proactively address potential delays, and ensure successful, on-time deliveries.

• Issue Resolution: Resolve delivery challenges, including missed or delayed deliveries, damaged items, or customer complaints.

• Vendor Coordination: Collaborate with third-party logistics providers and delivery partners to manage schedules and resolve issues.

• Documentation & Reporting: Maintain accurate delivery records, generate reports on KPIs such as delivery success rates and issue trends.

• Process Improvement: Identify areas for operational improvement and support the implementation of efficiency-driven solutions.

• Cross-Functional Communication: Share delivery updates and service changes with customers, vendors, and internal stakeholders.

• • Strong organizational and multitasking abilities.

  • Excellent communication skills.

  • Customer-first problem-solving mindset.

  • Ability to work effectively across teams and departments.

• Availability: Flexible schedule, with willingness to work evenings or weekends as needed.

• Opportunity to work with a leading logistics and transportation provider.

• Collaborative and supportive team culture.

• Professional development and career growth opportunities.

• Meaningful role impacting customer satisfaction and delivery success.

Apply today to join our team and help us deliver excellenceevery time.

Job Description

We help our clients to recognize business diversification opportunities and execute the right solution for them. We work with some of the nation’s largest communication clients to help maintain and expand their customer base. We act as the middleman between our clients and their customers, focusing on creating personalized, lasting relationships. Through these interactions, we are able to educate customers on products and services that may be a fit for their lifestyle while spreading brand awareness for our clients.

We would not be where we are today without our client management team, they are hands down the lifeline of our company. We have just opened up a spot on our team for an Entry Level Client Support Specialist . This individual will be trained from the ground up by our leadership core and be provided with the opportunity to grow within the ranks into higher roles of leadership and management.

Responsibilities of the Entry Level Client Support Specialist Will Include:

• Becoming an expert on all client product and service knowledge to be able to answer all customer questions
• Mastering the full sales cycle in order to complete sales orders for specific customers
• Establishing continued communication with customers so they may stay informed on any product or service orders
• Working with other members of the Sales & Marketing team to share tips to be able to learn from one another and improve as a team
• Attending daily team meetings where goals are discussed and standards are set
• Receiving ongoing training that focuses on leadership development

We Are Looking for Our Entry Level Client Support Specialist To:

• Be self-driven and open to learning all aspects of our business
• Be a people person and able to work both independently and as part of a team
• Have excellent communication skills and be comfortable conducting presentations to select client customers
• Bring a positive, upbeat, team-oriented attitude on a daily basis
• Be able to carry themselves in a professional manner when working with the team and customers

Job Description

Salary: $49,828 - $5,015

Client Support Worker (HART Hub)

EMPLOYMENT

OPPORTUNITY

Full-Time 3-year Contract Position

Waasegiizhig Nanaandaweiyewigamig provides wholistic, primary health care to Indigenous people in Kenora and surrounding First Nation communities through a range of options including prevention, assessment, diagnosis and treatment. Our client-centered, interprofessional teams include health professionals, educators and support workers representing both traditional Indigenous, and contemporary models of care and use medical and community development concepts.

The Homelessness Addiction and Recovery Treatment (HART) Hub will offer a seamless continuum of care that integrates a culturally responsive care model and healing methods. This model is tailored to the needs of individuals who are experiencing homelessness, addiction and mental health designed to address the multifaceted needs of our communities, this approach ensures coordinated, compassionate, and evidence-based care as a way to support stability and long-term recovery.

The position will operate in a 24/7 format with shift work and weekends included. Responsibilities include monitoring and supporting clients, preparing program materials, and assisting with group sessions which will often include outdoor and hands-on activities. The program will also provide referrals to partner organizations.

NOTE: Traditional practices involving burning sacred medicines including tobacco, sweetgrass, sage and cedar and other cultural protocols occur regularly within our work setting.

Qualifications:

• minimum OSSD or equivalent; some experience working in the health care field an asset;
• demonstrated understanding of wholistic health and well-being; personal experience or strong knowledge of the healing journey and abstinence from mind altering chemicals;
• demonstrated oral and written communication skills (including computer skills); excellent interpersonal skills to deal effectively with a wide variety of people;
• deep understanding and experience of Indigenous culture, values, and perspectives as well as traditional and contemporary health care practices, and wholistic health and wellbeing; ability to speak and understand Anishinaabemowin a definite asset;
• experience working in an Indigenous organization; understanding and/or willingness to learn of Indigenous culture and values;
• proof of immunization in compliance with policy requirements is mandatory;
• valid drivers license, own vehicle and willingness and ability to travel required;
• criminal records check and current drivers abstract required;
• commitment to ongoing training and professional development relevant to job requirements; and positive attitude and capacity to act as a healthy lifestyle role model
  
  

Salary: 49,828 - 65,015 with excellent benefits, including HOOPP pension plan. Salary is based on education and experience.

APPLICATION DEADLINE: September 2, 2025

Client Support Worker (HART) Position
Email:

For more information visit our website: WNHAC.org

Phone: (888) MYWNHAC

We thank all applicants for their interest in this position; however, please note only those selected for an interview will be contacted. As an Indigenous employer we encourage First Nations, Inuit, and Metis applicants to apply.

We welcome and encourage applications from people with disabilities and will provide accessibility accommodations as part of the application process upon request.

Job Description

Salary: $26.88

Intensive Case Manager Client Support Services

Posting #: 4158 Posting Date: 08/21/2025 Posting Closing: 09/02/2025 4:00 PM

Have you heard of us?

Wesley is a long-standing local non-profit and a certified Ontario Living Wage Network (OLWN) employer. We are passionate about assisting people struggling with poverty. Our work is focused on children and family programs, housing & homelessness, and resettling newcomers to Canada in Hamilton, Halton, and Brantford.

We are deeply committed to fostering a diverse and inclusive workplace where every individual feels valued and respected. Our Equity, Diversity, and Inclusion (EDI) policies are integral to our mission and practices. We believe that a diverse team brings a wealth of perspectives and experiences that enhance our ability to serve our community effectively.

All members of our organization are expected to embrace and actively participate in our EDI initiatives. By joining our team, you will be contributing to an environment that promotes equity, respect, and inclusion for all.

Are you the one were looking for?

We are seeking a dynamic, highly motivated Intensive Case Manager who demonstrates our values of compassion, accountability, responsiveness, and empowerment; to our clients, families, and each other.

The Intensive Case Manager is responsible for providing case management support to newly arrived government-assisted refugees (GARs) and newcomers in Hamilton and Brantford. ICMs will each hold a caseload, comprised of individuals and families, which they will assist to integrate into the community, for a period of up to twelve months.

This position is aunionized, full-time, temporaryposition. This is an 18-month maternity leave contract. The rate of pay is$26.88per hour. The hours for this position are 37.5 per week.

Key Responsibilities:

1. Welcome, interact, and support clients accessing the program, and be available and approachable to address clients needs as they arise.
2. Conduct initial intake and needs assessment, quarterly check-ins, settlement plans, and exit interviews.
3. Provide appropriate and client-centered information and referral regarding the various services and resources available in the community.
4. Manage and maintain up-to-date client files, input client data and information into the program database, complete government documents and forms, provide referrals, write case notes, and provide regular follow-up with clients.
5. Conduct regular home visits and accompany clients to various appointments in the community for different services and resources.
6. Advocate on behalf of clients for services and resources in the community.
7. Provide life skills, telephone support, and crisis intervention as needed.
8. Participate in case management meetings with internal staff and external service providers.
9. Coordinate and facilitate program activities as required.
10. Maintain good relationships and collaborate with other internal programs and external service providers to provide support to GARs and Newcomers.

What you will bring:

1. Social Service Worker diploma or equivalent with relevant practical experience working with newcomers.
2. Advanced knowledge of a second language is an asset: Farsi/Dari, Pashto, Arabic, Swahili, or Somali is strongly preferred.
3. Registered and in good standing with the Ontario College of Social Workers and Social Service Workers or eligible for registration at the time of employment is required. Note: registration must be completed within 90 days after the start of employment.
4. Minimum 1-year experience in an Intensive Case Management role serving a vulnerable population, including victims of trauma, is required.

Invest in Yourself as we Invest in You! Wesley offers

• A positive work culture that prioritizes all staff having an opportunity to contribute
• A supportive team that will empower you to achieve great milestones!
• Fun and engaging organizational events such as our Staff Appreciation Event
• Professional development and training opportunities
• Employee Assistance Program Available Immediately
• Employee Discounts

Please Apply Via: Our Wesley Bamboo Portal:

1. Click on this link:
2. From there you can access all of Wesleys job postings

Wesley is an equal-opportunity employer. We encourage applications from all qualified applicants. Only candidates selected for an interview will be contacted. No phone calls, please. More information about Wesley can be found on our website at

Job Description

Salary: $18.35/hour

Client Support Worker Job Posting

Client Support Team

The John Howard Society of Thunder Bay is seeking individuals looking to gain experience and/or supplement to their current employment, to join the Client Support Team as casual.

JHS provides 24/7 oversight and support offering transitional housing services to clients who are at risk, or currently involved in the Criminal Justice System.

As part of the Client Support Team, staff are trained to follow protocols and procedures of each residency program providing services to residents.

Casual staff are not guaranteed regularly (weekly) scheduled hours; shifts will be offered to provide coverage as needed.

This shift schedule operates 7 days per week and 4 hours daily from 7:30 pm to 11:30 pm.

Casual staff will have opportunities for professional development through ongoing training (with compensation).

Organization meetings and Team meetings welcome casual staff to attend (with compensation).

Position Summary:

• This position will be responsible for the daily cleaning and sanitization of the JHS residence to meet required standards
• This position will be responsible for completing daily tasks which are listed for each shift
• This position may also be responsible for assisting residents as needed
• This position may also be responsible for assisting and taking direction from Client Support Staff working the Primary Role
• This position may also be responsible for providing recreational activities for residents

Position Duties & Tasks:

• Aid residents in their development of life skills for independent living through role modelling skills, assistance with meal preparation, guidance and support with chores
• Provide engagement and support to residents through offering recreational activities
• Follow and ensure completion of procedures and protocols to ensure safety and security of residence(s)
• Complete tasks that assist the operation of the residence(s) and adherence to legislative requirements

Education & Experience:

• Previous experience working in a housekeeping role.
• Experience working with individuals considered vulnerable or from marginalized populations (i.e.: Homelessness, Mental Health, Addictions, Youth, Women, LGBTQ2STT, Indigenous, Racialized)
• Previous experience working within social services is an asset
• Previous experience within customer service is an asset

Skills & Expectations

• Ability to effectively communicate and contribute to a positive work environment
• Ability to follow direction/instruction, protocols, and procedures
• Ability to work with individuals from diverse backgrounds
• Must complete training and professional development as required
• Must complete enhanced security clearance requirements

Position Details

Compensation: $18.35/hour

Minimum Experience: Entry-Level

Employment Type: Casual

***We thank all applicants for their interest. Only those selected for an interview will be contacted.***

Job Description

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (3 days in the office / 2 days remote).

About Your Team:

As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world's strongest brokerage brands.

Responsibilities:

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers' platforms
  • Desktop applications (Windows, macOS, and Linux)
  • Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers' web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements:

• Bachelor's degree, preferred if in a technical field.
• 1+ years in a client-facing support role
• 1+ years of experience working with Windows and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
• Experience with financial products and services is a plus.
• Excellent command of written and spoken English & Mandarin a must

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan

**We thank all applicants. However, only those selected for an interview will be contacted.

Job Description

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (3 days in the office / 2 days remote).

About Your Team:

As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world's strongest brokerage brands.

Responsibilities:

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers' platforms
  • Desktop applications (Windows, macOS, and Linux)
  • Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers' web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements:

• Bachelor's degree, preferred if in a technical field.
• 1+ years in a client-facing support role
• 1+ years of experience working with Windows and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
• Experience with financial products and services is a plus.
• Excellent command of written and spoken English & French a must

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan

**We thank all applicants. However, only those selected for an interview will be contacted.

Chez MAXIMETAL notre mission est de soutenir les gens qui veillent à la sécurité et au confort de nos familles en concevant et fabriquant des véhicules qui se distinguent par leur qualité et leur ingéniosité.

Afin d'atteindre notre mission, nous sommes à la recherche d'un ou une technicien(ne) support client.
Sous la supervision du responsable de la charge de projets / perfectionnement de l'entreprise et SAV le ou la technicien(ne) support client est responsable de la gestion complète des dossiers de réclamations liées aux véhicules vendus (incendie ou utilitaire). Ce poste clé vise à assurer un suivi rigoureux des cas de garantie, d’entretien et de réparation, tout en maintenant une communication proactive avec les clients et les concessionnaires. Le ou la titulaire du poste agit comme point de contact central entre le client, les départements internes et les partenaires externes.
Responsabilités principales Réclamations clients (véhicules incendie ou utilitaires)

• Réceptionner et analyser les demandes des clients (par téléphone ou courriel).

• Ouvrir les dossiers de réclamation et identifier les causes des problématiques techniques.

• Évaluer le lieu approprié pour effectuer les réparations (usine ou concessionnaire).

• Planifier la prise en charge des véhicules en coordination avec le client.

• Saisir les informations pertinentes dans le système qualité.

• Prioriser et implanter des solutions aux problèmes selon les politiques de garantie.

Suivi des travaux de réparation

• Collaborer avec les départements concernés pour résoudre les problèmes identifiés lors des réparations.

• Assurer le retour des pièces défectueuses ou obtenir le crédit/remplacement nécessaire.

• Maintenir une communication constante avec le client tout au long du processus.

Gestion des garanties

• Vérifier la couverture de garantie des pièces ou véhicules concernés.

• Coordonner les réparations avec les concessionnaires.

• Obtenir les preuves nécessaires (photos, vidéos) avant et après les réparations.

• Créer les autorisations de garantie et effectuer la facturation.

• Documenter rigoureusement le dossier dans l’outil Tervene.

Services d’entretien et réparations hors garantie

• Émettre des soumissions pour les travaux non couverts.

• Gérer la logistique des réparations : commande des pièces, planification en usine, coordination avec le client.

• Effectuer la facturation à la fin des travaux.

Autres responsabilités

• Planifier et assurer les suivis hebdomadaires avec les concessionnaires.

• Offrir de la formation et communiquer les changements de processus aux partenaires externes.

• Compétences recherchées

  • Excellente capacité d’analyse et de résolution de problèmes techniques.

  • Sens de l’organisation et capacité à gérer plusieurs dossiers simultanément.

  • Aisance dans les communications écrites et verbales.

  • Esprit de collaboration avec les équipes internes et les clients.

  • Maîtrise des outils informatiques et des logiciels de gestion (ex. : Tervene, ERP, CRM).

  Qualifications requises

  • Diplôme d’études collégiales ou universitaires dans un domaine pertinent (ex. : mécanique, administration, service à la clientèle).

  • Expérience de 2 à 5 ans dans un rôle similaire, idéalement dans le secteur des véhicules lourds ou utilitaires.

  • Connaissances techniques en mécanique de véhicules ou dans le domaine manufacturier, un atout.

  • Bilinguisme (français/anglais), un atout selon le territoire desservi.