54 Customer Service jobs in Cambridge

Location:
555 Fairway Rd S, Kitchener, Ontario N2C1X4 Canada
Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul companyu2019s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.
U-Haul Offers:
Paid holidays, vacation, and sick days, if eligible
Career stability
Gym Reimbursement Program, if eligible
Opportunities for advancement
Valuable on-the-job training
Complete Benefit Plan, if eligible
RRSP payroll deduction plan
Deferred profit-sharing plan, if eligible
You Matter Program (EAP)
Mindset App Program
Wellness Programs
Discounts on Apple products, Dell computers, hotels, and more
Customer Service Representative Responsibilities:
Assist customers inside and outside a U-Haul center with U-Haul products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean and inspect equipment on the lot including checking fluid levels.
Answer questions and educate customers regarding products and services.
Prepare rental invoices and accept equipment returned from rental.
Install hitches and trailer wiring.
Fill propane (certification offered through U-Haul upon employment)
Drive a forklift (certification offered through U-Haul upon employment)
Other duties as assigned
Participate in ongoing continuous U-Haul education through U-Haul University.
Customer Service Representative Minimum Qualifications:
Valid driveru2019s license and ability to maintain a good driving record
High school diploma or equivalent
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (u201cU-Haulu201d), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.
The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

**Primary Job Function and General Overview:**
The bilingual customer service representative is responsible for handling French/English external and internal correspondences and telephone calls. This person delivers proven overall day-to-day customer satisfaction and support through product knowledge, processing orders, answering incoming phone calls and questions, and troubleshooting issues. They are knowledgeable and experienced in anticipating product availability to fulfill customer needs and ensure satisfaction.
**Essential Job Duties & Responsibilities:**
+ Ability to fluently speak and write in English/French.
+ Experience working with order management systems and EDI PO processing.
+ Review and monitor daily incoming and existing orders for transmission issues, inventory availability, ship-to setup, request dates, and distribution coordination.
+ Troubleshoot and resolve EDI errors to ensure timely processing of purchase orders and shipments.
+ Manage catalog availability, ensuring SKUs/ASINs are enabled or disabled according to real-time inventory.
+ Coordinate EDI setup with accounts by cross-referencing account details, ship-to locations, item data, pricing, and requested delivery dates in compliance with customer-specific requirements and standards.
+ Support accounts with order processing, management, and invoicing.
+ Ensure timely and accurate order fulfillment based on customer request dates and follow up on backorders, shipment tracking, and delinquent orders.
+ Key, print, and update orders in the internal system.
+ Answer incoming customer and account phone calls using the customer service phone queue system.
+ Process customer orders, respond to inquiries regarding products, pricing, orders, and returns, and provide solutions to service issues in a professional manner.
+ Troubleshoot and resolve customer concerns, ensuring clear and courteous communication throughout.
+ Review, analyze, and resolve warranty requests in a timely manner as per policy. Ensure follow-up by staying in touch and advising customers/consumers once RA is completed. Familiarity with product lines is beneficial.
**Knowledge, Skills and Abilities:**
+ Fully bilingual English/French.
+ Proven customer service skills with 3+ years of prior experience.
+ Experience with EDI systems and practices.
+ Experience with online vendor platforms and catalog management.
+ Proficient with Microsoft Office (Word, PowerPoint).
+ Advanced Excel skills.
+ Excellent alpha and numeric data entry skills.
+ Strong attention to detail.
+ Excellent communication with high level of professionalism and positive interpersonal skills.
+ Excellent organizational skills and strong ability to multi-task.
+ Secondary School or College Diploma.
**Working Conditions:**
+ General office working conditions.
**Compensation:**
+ $55,000 - $60,000 per year
+ RRSP program
+ Comprehensive benefits package
+ Paid vacation
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**About Kelly®**
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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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Job Description

Job Description

Salary: DOE

Who are we?

National Refrigeration and Air Conditioning Canada Corp. is a leading North American manufacturer of commercial refrigeration products marketed under the KeepRite Refrigeration brand name. These products include specialized applications in food storage and processing, industrial process cooling, including evaporator coils, condensing units, condensers, heat transfer and heat recovery and air conditioning products. From the smallest unit to the very largest, KeepRite Refrigeration brings experience and commitment to the refrigeration industry - beginning with the product design and engineering, and continuing through manufacturing, sales and aftermarket support. KeepRite Refrigeration products have been manufactured and distributed worldwide for 80 Years.

About the Role:

We are currently seeking a Bilingual Customer Service Representative, who, being self-motivated and working independently, is responsible for providing prompt, courteous and knowledgeable service to clients and customers. Communicating with various departments within the organization, the Representative seeks out the information necessary to provide knowledgeable and accurate responses to various inquiries. This detail orientated individual will possess excellent verbal and written communication skills, in both French and English, strong organizational skills, demonstrate the ability to read, write, retain and use information as well as multi-task, work under pressure and adhere to strict deadlines.

Responsibilities include, but are not limited to:

• Receive, interpret and respond to sales or customer inquiries where French communication is required or preferred.
• Be the liaison, communicating with various departments, including warranty, shipping, order entry, parts or sales, in order to translate and gather the necessary information to respond to any French language inquiries in a timely manner, seeking out additional support when required.
• Regularly monitor the open orders report and send notifications to customers to arrange/provide notice of shipments.
• Relay pertinent information and documentation to the appropriate parties in a timely manner.
• Assist with order follow up and invoice tracking.
• Ensure company and department processes and procedures are followed at all times.
• Prepare detailed reports and documentation utilizing Microsoft office products and internal software programs.
• Provide support and back up to Order Entry.
• Participate in meetings and training sessions as required.
• Perform other duties as assigned.
  

Preferred Qualifications/ Skills:

• High school graduation diploma or equivalent.
• Minimum 2 years previous experience in a bilingual customer service role.
• Knowledge of refrigeration parts and components considered an asset.
• Must be able to read, write and converse fluently in both French and English.
  

What we offer:

• Top company known for innovation in its field
• Privately owned company with a strong future
• On-site UL-certified lab, with 15,000 square feet of state-of-the-art research and development equipment
• Comprehensive and competitive company-paid benefits package
• Registered DC pension program
• Professional Development and Membership Reimbursement

Location: 159 Roy Blvd, Brantford, N3R 7K1 (On-site, 5 days a week)

Hours of Work: Monday Friday, 8:00 am 4:30 pm/ 8:30 am - 5:00 pm

Accessibility:

KeepRite Refrigeration is proud to be an equal opportunity employer, committed to fostering an inclusive and accessible hiring process. We strive to ensure our recruitment, assessment, and selection processes are barrier-free and accommodate applicants with disabilities as needed. Please notify the HR department upon scheduling your interview if you require accommodation in advance.

To learn more about KeepRite Refrigeration, please visit

Job Description

Job Description

Customer Service Representative

Oxford Learning Guelph is seeking a friendly and organized Customer Service Representative to be the first point of contact at our busy learning centre. This role is essential in ensuring a smooth and welcoming experience for students, parents, and staff. The right candidate will keep our centre running efficiently by helping with schedules, supporting staff and students, and ensuring a safe and professional environment.

Job details:

This role is in-person. You must be able to commute to this location. This is not an online job. Relocation packages are not available.

This position will involve Monday-Thursday afternoons and evenings and Friday/Saturday mornings. The successful candidate will be trained in our systems, methodologies, and approach.

Vulnerable sector screening is mandatory.

Responsibilities (Position Details):

As the Customer Service Representative, you participate in the centre's operations, including working with multiple people from centre staff to teachers, to parents, and of course, the students! You will have the following responsibilities:

Key Responsibilities:

• Greet families warmly and create a welcoming front-desk experience.
• Answer phones, respond to parent inquiries, and relay messages to staff.
• Ensure class schedules are followed and sessions start and end on time.
• Track attendance and confirm safe student pick-up by authorized adults.
• Collect and organize homework; ensure student work is marked and returned.
• Provide basic administrative support (filing, data entry, organizing materials).
• Communicate effectively with teachers, parents, and centre staff.

We encourage you to apply if you have the majority of the following requirements:

Qualifications and Experience :

Education:

• In process or completed College diploma or University degree

Customer Service & Communication:

• Prior experience in front-desk, receptionist, or customer service roles (e.g., retail, call centre, or office admin).
• Proper phone etiquette and ability to handle parent inquiries in a warm, professional manner.

• Clear written communication for emails, notes, and relaying messages between staff and parents.

Organizational & Administrative Skills:

• Experience with scheduling or coordinating activities (e.g., daycare, after-school programs, medical office reception).
• Comfortable with tracking attendance, marking homework, and logging information accurately.
• Ability to stay on top of multiple moving parts—class times, homework collection, and student pickup.
• Background in childcare, tutoring centres, schools, or after-school programs is a strong asset.
• Demonstrated reliability in ensuring student handoff procedures (confirming the relationship of the person picking up the student).
• Calm under pressure and attentive to the environment (e.g., children's attendance in the centre).

Centre Responsibilities:

• Friendly and approachable personality —makes families feel welcome at the centre.
• Team player —support instructors and managers without needing constant supervision.
• Detail-oriented —able to follow checklists (schedules, review student trays, lesson plan reviews, marking homework).
• Problem-solving mindset —able to handle small conflicts, late pickups, or last-minute schedule changes easily.

Technical Skills

• Basic familiarity with Google Workspace, or scheduling systems .
• Able to learn the learning centre’s internal tools (iFinance, tray systems, etc.) quickly.

Smiles, High-Fives & Happy Students:

In this position, you will play a key role in helping students develop their self-confidence and self-esteem. The rewards of helping children overcome academic hurdles and realize their inner potential can be very fulfilling. You will be rewarded with smiling faces and high-fives during every shift. Other rewards of the role include:

• fun staff events
• ongoing training opportunities
• frequent check-ins and feedback
• company growth opportunities
• hands-on development of your interpersonal skills.

Job Type : Part-Time

Salary : $17.50 / hour

Schedule :

• Evenings
• Monday to Thursday 3:30pm - 8:00pm (FIRM)
• Saturday availability

About Oxford Learning:

Oxford Learning is a Canadian supplemental education provider helping students get better grades since 1984. Offering a full range of programs for students of all ages and abilities, Oxford Learning uses the science of cognitive learning to help all students develop stronger learning skills they can rely on for life!

Are you the superstar we have been searching for? Apply now!

Oxford Learning Guelph

Gordon Street, Guelph, ON

Tel:

Applicants must reside in or within a short commute of the Guelph area.

We thank all applicants for their interest in joining the team at Oxford Learning Guelph; however, only those selected for the interview process will be contacted. No phone calls.

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.

Duties:

• Distributes all benefit enrollment materials and determines eligibility.

• Handle incoming customer service calls

• Dispatch incoming customer phone calls

• Accept customer calls and return customer

• Respond to client requests for coverages while representing their best interests.

• Create and explain individualized policies via our Needs Analysis system.

• Work and learn from management teams to stay up to date on new products, services, and policies. 

Job Benefits:

• Full training provided

• 100% work from home.

• Competitive compensation.

• Paid weekly along with earned bonuses.

• Career advancement opportunities.

• Full benefits after 3 months.

• Values a healthy work-life balance

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.

Duties:

• Distributes all benefit enrollment materials and determines eligibility.

• Handle incoming customer service calls

• Dispatch incoming customer phone calls

• Accept customer calls and return customer

• Respond to client requests for coverages while representing their best interests.

• Create and explain individualized policies via our Needs Analysis system.

• Work and learn from management teams to stay up to date on new products, services, and policies. 

Job Benefits:

• Full training provided

• 100% work from home.

• Competitive compensation.

• Paid weekly along with earned bonuses.

• Career advancement opportunities.

• Full benefits after 3 months.

• Values a healthy work-life balance