Customer Service Representative-Remote (Bilingual: French / English)

Charlottetown, Prince Edward Island Concentrix

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Description

Le représentant du service à la clientèle à distance (bilingue : français/anglais) travaille à domicile et interface avec les clients via des appels entrants/sortants et/ou via Internet. Ce poste assure le service client et la résolution des problèmes et questions courants concernant les produits et/ou services du client. (Les anciens combattants sont encouragés à postuler.)

The Customer Service Representative-Remote (Bilingual: French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (Military veterans are encouraged to apply.)

* DOIT PARLER COURANTEMENT LE FRANÇAIS ET L'ANGLAIS *

* MUST SPEAK BOTH FRENCH AND ENGLISH FLUENTLY *

DESCRIPTION D’EMPLOI

Le représentant du service à la clientèle – à domicile (travail à la maison)  (bilingue : français / anglais) travaille à domicile et s'interface avec les clients via des appels entrants / sortants et / ou via Internet. Ce poste fournit un soutien au service à la clientèle et la résolution des problèmes courants et des questions concernant les produits et / ou services du client. (Nous acceptons les candidatures pour ce poste sur une base continue. Les anciens combattants sont encouragés à postuler.)

UNE NOUVELLE CARRIÈRE PROPULSÉE PAR VOUS

Êtes-vous à la recherche d'un changement de carrière en « travail à domicile » au sein d'une organisation mondiale avant-gardiste qui cultive une véritable culture inclusive et axée sur les personnes et un véritable sentiment d'appartenance ? Souhaitez-vous rejoindre une entreprise qui remporte chaque année les prix « Meilleurs lieux de travail au monde », « Employés les plus heureux » et « Meilleures entreprises pour la croissance de carrière » ? Alors un poste de représentant du service client à distance chez Concentrix est exactement le bon endroit pour vous !

En tant que représentant du service client à distance, vous rejoindrez une équipe organiquement diversifiée provenant de plus de 70 pays où TOUS les membres contribuent et se soutiennent mutuellement au succès et au bien-être de chacun, fièrement unis pour « changer la donne ». Ensemble, nous aidons les marques les plus connues au monde à améliorer leurs activités grâce à des expériences client exceptionnelles et à une innovation technologique. Et en raison de notre croissance continue, nous recherchons des révolutionnaires plus talentueux pour rejoindre notre objectif, des personnes aussi passionnées que nous par l’offre d’expériences de service client exceptionnelles.

CROISSANCE DE CARRIÈRE ET DÉVELOPPEMENT PERSONNEL

Il s'agit d'une excellente opportunité de « travail à domicile » qui vous permettra de réimaginer un tout nouveau parcours professionnel et de vous faire des « amis pour la vie » en même temps. Nous vous fournirons toute la formation, les technologies et le soutien continu dont vous aurez besoin pour réussir. De plus, chez Concentrix, il existe un réel potentiel de croissance professionnelle (et personnelle). En fait, environ 80 % de nos managers et dirigeants ont été promus de l’intérieur ! C’est pourquoi nous proposons une gamme de programmes GRATUITS d’apprentissage et de développement du leadership, conçus pour vous mettre sur la voie du type de carrière que vous avez toujours envisagé.

CE QUE VOUS FEREZ DANS CE RÔLE

En tant que représentant du service client travaillant à domicile, vous :

  • Fournir un support client entrant à l’aide d’un guide de flux d’appels dans la langue préférée du client
  • Aider les clients à résoudre les problèmes techniques de base
  • Suivre, documenter et récupérer des informations dans des bases de données
  • Maintenir une connaissance approfondie des produits et/ou services des clients, tels que : les téléphones intelligents, les tablettes, les ordinateurs et les appareils portables ; Une connaissance d'iOS et/ou de MacOS, ou d'une technologie comparable, est préférable.
  • Proposer des produits et/ou services supplémentaires
  • Offrez des expériences client expertes… avec le sourire.

VOS QUALIFICATIONS

Vos compétences, votre intégrité, vos connaissances et votre véritable compassion apporteront de la valeur et du succès à chaque interaction client. Les autres qualifications pour notre rôle de représentant du service client (à distance) comprennent :

  • La capacité de parler couramment le français et l’anglais
  • 1+ an d'expérience en service client
  • Un diplôme d'études secondaires ou GED
  • Un environnement calme et sans distraction pour travailler à la maison
  • Maîtrise du multitâche rapide
  • Désir d'apprendre de nouvelles technologies
  • Solides compétences en navigation informatique et connaissance des ordinateurs
  • Un ordinateur de bureau ou un ordinateur portable pour effectuer des tests sur PC et Internet ; Un ordinateur de travail peut être fourni selon le poste offert, mais n'est pas garanti (sera discuté plus en détail avec un recruteur)
  • Internet haut débit (pas de sans fil/hotspots ni satellite) et un smartphone

QU'Y A-T-IL POUR VOUS

L’une des convictions culturelles de notre entreprise dit : « Nous défendons nos collaborateurs. » C'est pourquoi nous investissons considérablement dans nos solutions révolutionnaires, notre infrastructure et nos capacités pour garantir le succès à long terme de nos équipes et de nos clients. Et nous investirons en VOUS pour vous aider dans votre cheminement de carrière et dans votre développement personnel. Dans ce rôle, vous bénéficierez également de :

  • Le salaire de base pour ce poste est de 16 $ à 25 $ de l'heure (le taux de rémunération ne sera pas inférieur au salaire minimum applicable), assorti de primes proportionnelles à la performance individuelle et à celle de l'entreprise. Le salaire réel varie en fonction du lieu de travail, des qualifications, des compétences, de la formation, de l'expérience et des aptitudes. Les employés admissibles à ce poste bénéficient d'avantages sociaux tels qu'une assurance médicale, dentaire et ophtalmologique, un programme complet d'aide aux employés (PAE), un régime enregistré d'épargne-retraite (REER), des congés payés et des jours fériés, ainsi que des journées de formation rémunérées. Nous acceptons les candidatures pour ce poste en continu.
  • Option d'inscription DailyPay pour accéder au paiement « en avance », quand vous le souhaitez
  • Formation rémunérée et primes basées sur la performance
  • Opportunités lucratives de primes de recommandation d'employés
  • Opportunités de réseautage d'entreprise avec des groupes organisés sur les sujets suivants : Réseau de femmes, Professionnels noirs, Fierté LGBTQ+, Capacité (Handicaps), Dynamique (Neurodiversité), Femmes dans la technologie, Champions OneEarth, et plus encore
  • Programmes de santé et de bien-être avec des partenaires formés pour vous aider à promouvoir une vie en bonne santé
  • Des programmes de mentorat qui soutiennent votre parcours professionnel enrichissant
  • La commodité du travail à domicile
  • Programmes et événements qui soutiennent la diversité, l'équité et l'inclusion, ainsi que la citoyenneté mondiale, la durabilité et le soutien communautaire
  • Célébrations pour la Journée Concentrix, la Journée d'appréciation des acteurs du changement, la Semaine du service client, la Journée mondiale du nettoyage, #MyOneEarthPromise, et plus encore

RÉIMAGINEZ LA MEILLEURE VERSION DE VOUS !

Si tout cela vous semble être la prochaine étape idéale dans votre parcours professionnel, nous souhaitons avoir votre avis.

This advertiser has chosen not to accept applicants from your region.

Customer Service Associate

Charlottetown, Prince Edward Island Savers | Value Village

Posted 3 days ago

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Job Description

**Description**
Job Title: Customer Service Associate
**Pay Range:** $16.50 to $17.33
Who we are:
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions:
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
What you can expect:
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
+ Comprehensive extended health care plans for full-time Team Members
+ Company-Paid Life and AD&D Insurance
+ A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
+ Paid time off from work for leisure or other hobbies
+ A range of mental health services to assist you in managing daily life
339 University Ave, Unit 5, Charlottetown, PE C1A 4M8
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist

C0A Charlottetown, Prince Edward Island Apex Focus Group Inc.

Posted 2 days ago

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Job Title: Customer Service Representative Agent Work From Home - Remote Panelists

Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week)

Description:

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

We need participants on the following topics:

  • Child Related (individuals with children 18 yrs or younger)
  • Cell Phones (Apple, Android, or Windows.Prepaid or Contract)
  • Entertainment (TV shows, movies, and video games)
  • Food (If you buy fast food, casual dining, or upscale dining)
  • Sports (Casual viewers and die-hard fans)
  • Electronics (Tell us which devices you prefer and why)
  • Pets (Animal lovers needed! Dogs, cats, and other pets)
  • Automobiles (Do you own, make payments, or lease your vehicle?)
Responsibilities:
  • Show up at least 10 minutes prior to discussion start time.
  • Participate by completing written and oral instructions.
  • Complete written survey provided for each panel.
  • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
  • Must have either a smart phone with working camera or webcam on desktop/laptop.
  • Must have access to a reliable internet connection
  • Desire to fully participate in one or several of the above topics
  • Ability to read, understand, and follow oral and written instructions.
  • Customer Service Representative Agent experience is not necessary
Job Benefits:
  • Flexibility to take part in discussions online or in-person.
  • No commute needed if you choose to work from home remotely.
  • No minimum hours. You can do this part-time or full-time
  • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
  • You get to review and use new products or services before they are launched to the public.
Compensation:
  • $5- 150 (per 1 hour session)
  • 300- 850 (multi-session studies)

You must apply on our website and complete questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a customer service representative agent or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Cornwall, Prince Edward Island ApexFocusGroup

Posted 25 days ago

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Job Description

Now accepting applicants for Focus Group studies. Earn up to $850 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
$5- 150 (per 1 hour session)
300- 850 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Stratford, Prince Edward Island ApexFocusGroup

Posted 25 days ago

Job Viewed

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Job Description

Now accepting applicants for Focus Group studies. Earn up to $850 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
$5- 150 (per 1 hour session)
300- 850 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Charlottetown, Prince Edward Island ApexFocusGroup

Posted 25 days ago

Job Viewed

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Job Description

Now accepting applicants for Focus Group studies. Earn up to $850 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
$5- 150 (per 1 hour session)
300- 850 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.

Représentant du service à la clientèle bilingue (français/ anglais) - À distance au Canada / Bili...

Charlottetown, Prince Edward Island CBRE

Posted 7 days ago

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Job Description

Représentant du service à la clientèle bilingue (français/ anglais) - À distance au Canada / Bilingual Customer Service Representative (French/ English) - Remote within Canada
Job ID

Posted
25-Sep-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Customer Service
Location(s)
Calgary - Alberta - Canada, Cape Dorset - Nunavut - Canada, Charlottetown - Prince Edward Island - Canada, Edmonton - Alberta - Canada, Hamilton - Ontario - Canada, Kamloops - British Columbia - Canada, Kelowna - British Columbia - Canada, Moncton - New Brunswick - Canada, Montreal - Quebec - Canada, Ottawa - Ontario - Canada, Red Deer - Alberta - Canada, Regina - Saskatchewan - Canada, Saskatoon - Saskatchewan - Canada, St John - New Brunswick - Canada, St John'S - Newfoundland and Labrador - Canada, Surrey - British Columbia - Canada, Toronto - Ontario - Canada, Vancouver - British Columbia - Canada, Victoria - British Columbia - Canada, Whitehorse - Yukon - Canada, Windsor - Ontario - Canada, Winnipeg - Manitoba - Canada, Yellowknife - Northwest Territories - Canada, Yellowknife - Nunavut - Canada
**À propos du rôle:**
Êtes-vous passionné par l'idée d'offrir une expérience client exceptionnelle et de travailler dans un environnement dynamique axé sur le service? En tant que Représentant(e) du service à la clientèle bilingue, vous serez le premier point de contact pour nos clients, en les aidant à résoudre leurs demandes et à coordonner les requêtes de service avec précision et professionnalisme. Ce rôle fait partie de notre équipe dynamique du centre d'appels, où votre capacité à communiquer clairement, à rester organisé(e) et à penser de manière proactive aura un impact réel.
Vous jouerez un rôle clé pour assurer un soutien rapide et efficace à nos clients, tout en contribuant à l'amélioration continue de nos processus. Si vous êtes minutieux(se), à l'aise avec la technologie et aimez le travail d'équipe, c'est une excellente occasion de faire évoluer votre carrière au sein d'un leader mondial des services immobiliers.
**Ce que vous ferez:**
+ Répondez aux demandes de service entrantes, par téléphone, chat, e-mail et amp; demandes en ligne. Répondre aux demandes et préoccupations des clients. Escalader, si nécessaire.
+ Générer et suivre les bons de travail des demandes de service pour leur achèvement.
+ Planifier des réunions et coordonner la logistique selon les besoins.
+ Mettre à jour les systèmes de l'entreprise, les bases de données du service client et les feuilles de calcul.
+ Contactez les clients pour obtenir des informations mises à jour, si nécessaire.
+ Exécutez et distribuez divers rapports ad hoc pour examen.
+ Montrez l'exemple et modélisez des comportements cohérents avec les valeurs de CBRE RISE. Guider l'équipe dans l'application des connaissances de base.
+ Suggérer des améliorations aux processus et solutions existants pour améliorer l'efficacité de l'équipe.
+ Évaluer et sélectionner des solutions parmi les options établies.
+ L'impact grâce à des tâches, des méthodes et des tâches clairement définies est décrit en détail.
+ Utiliser les procédures existantes pour résoudre des problèmes simples tout en ayant une possibilité limitée d'exercer son pouvoir discrétionnaire.
+ Livrer ses propres résultats en suivant des procédures et des processus définis sous une supervision étroite.
**About the Role:**
Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced, service-driven environment? As a Bilingual Customer Service Representative, you'll be the first point of contact for clients, helping to resolve inquiries and coordinate service requests with precision and care. This role is part of our dynamic Call Center team, where your ability to communicate clearly, stay organized, and think proactively will make a real impact.
You'll play a key role in ensuring our clients receive timely and effective support, while also contributing to the continuous improvement of our processes. If you're detail-oriented, tech-savvy, and enjoy working collaboratively, this is a great opportunity to grow your career with a global leader in real estate services.
**What You'll Do:**
+ Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary.
+ Generate and follow up on service request work orders for completion.
+ Schedule meetings and coordinate logistics as needed.
+ Update company systems, customer service databases, and spreadsheets.
+ Contact customers for updated information, as necessary.
+ Run and distribute various ad hoc reports for review.
+ Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge.
+ Suggest improvements to existing processes and solutions to improve the efficiency of the team.
+ Evaluate and select solutions from established options.
+ Impact through clearly defined duties, methods, and tasks are described in detail.
+ Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
+ Deliver own output by following defined procedures and processes under close supervision.
**Ce dont vous aurez besoin:**
+ Une bonne connaissance de l'anglais et du français est requise car ce rôle nécessite une communication régulière en anglais et en français avec les clients et le personnel situés dans toutes les provinces canadiennes et aux États-Unis.
+ Diplôme d'études secondaires ou GED avec jusqu'à 2 ans d'expérience professionnelle.
+ Capacité à suivre les routines et les normes de travail de base dans l'application du travail.
+ Compétences en communication pour échanger des informations simples.
+ Connaissance pratique des produits Microsoft Office. Les exemples incluent Word, Excel, Outlook, etc.
+ Solides compétences organisationnelles et esprit curieux.
+ Compétences mathématiques de base. Capacité à calculer des chiffres simples tels que des pourcentages, des remises et des majorations.
**Pourquoi choisir CBRE**
En vous joignant à CBRE, vous intégrez le chef de file mondial des services immobiliers commerciaux et de l'investissement qui aide les entreprises et les personnes à prospérer. Nous sommes des professionnelles et professionnels dynamiques, axés sur la résolution de problèmes et tournés vers l'avenir, qui génèrent un impact significatif. Notre culture collaborative repose sur des valeurs fondamentales : respect, intégrité, service et excellence. Nous accordons une grande importance à la diversité des perspectives, des parcours et des compétences de chacun et chacune. À CBRE, vous avez l'occasion de développer vos talents et de contribuer pleinement à notre succès collectif.
**Nos valeurs en matière de recrutement**
À CBRE, nous nous engageons à favoriser un environnement où chaque personne se sent accueillie et valorisée. Nous valorisons pleinement la diversité des points de vue et des expériences, et nous encourageons toutes les candidatures qualifiées.
**Avis de non-responsabilité**
Les candidates et candidats doivent être actuellement autorisés à travailler au Canada sans devoir être parrainés par un visa, que ce soit à présent ou à l'avenir.
**What You'll Need:**
+ A good knowledge of English and French is required as this role requires regular communication in English and French with clients and staff located in all Canadian provinces and the United States
+ High School Diploma or GED with up to 2 years of job-related experience.
+ Ability to follow basic work routines and standards in the application of work.
+ Communication skills to exchange straightforward information.
+ Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
+ Strong organizational skills with an inquisitive mindset.
+ Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.
**Why CBRE**
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.
**Our Values in Hiring**
At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
**Disclaimers**
Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future.
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The salary range being offered for this Bilingual Customer Service position is between $40,000 - $45,000 annually. The compensation that is provided to a successful candidate will depend on the candidate's skills, qualifications, and experience. This role will provide the following benefits: Group Retirement Program, Medical, Dental and Vision coverage, Life Insurance and more.
**Equal Employment Opportunity Statement:** CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law.
**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at Via telephone at (Canada) and (U.S.)
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
This advertiser has chosen not to accept applicants from your region.
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Représentant du service à la clientèle bilingue (français/ anglais) - À distance au Canada / Bili...

Charlottetown, Prince Edward Island CBRE

Posted 8 days ago

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Job Description

Représentant du service à la clientèle bilingue (français/ anglais) - À distance au Canada / Bilingual Customer Service Representative (French/ English) - Remote within Canada
Job ID

Posted
24-Sep-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Customer Service
Location(s)
Calgary - Alberta - Canada, Cape Dorset - Nunavut - Canada, Charlottetown - Prince Edward Island - Canada, Edmonton - Alberta - Canada, Fredericton - New Brunswick - Canada, Halifax - Nova Scotia - Canada, Hamilton - Ontario - Canada, Kingston - Ontario - Canada, London - Ontario - Canada, Moncton - New Brunswick - Canada, Montreal - Quebec - Canada, Ottawa - Ontario - Canada, Quebec City - Quebec - Canada, Red Deer - Alberta - Canada, Regina - Saskatchewan - Canada, Saskatoon - Saskatchewan - Canada, Sherbrooke - Quebec - Canada, St John - New Brunswick - Canada, St John'S - Newfoundland and Labrador - Canada, Toronto - Ontario - Canada, Vancouver - British Columbia - Canada, Victoria - British Columbia - Canada, Whitehorse - Yukon - Canada, Windsor - Ontario - Canada, Winnipeg - Manitoba - Canada, Yellowknife - Northwest Territories - Canada
**À propos du rôle:**
Êtes-vous passionné par l'idée d'offrir une expérience client exceptionnelle et de travailler dans un environnement dynamique axé sur le service? En tant que Représentant(e) du service à la clientèle bilingue, vous serez le premier point de contact pour nos clients, en les aidant à résoudre leurs demandes et à coordonner les requêtes de service avec précision et professionnalisme. Ce rôle fait partie de notre équipe dynamique du centre d'appels, où votre capacité à communiquer clairement, à rester organisé(e) et à penser de manière proactive aura un impact réel.
Vous jouerez un rôle clé pour assurer un soutien rapide et efficace à nos clients, tout en contribuant à l'amélioration continue de nos processus. Si vous êtes minutieux(se), à l'aise avec la technologie et aimez le travail d'équipe, c'est une excellente occasion de faire évoluer votre carrière au sein d'un leader mondial des services immobiliers.
**Ce que vous ferez:**
+ Répondez aux demandes de service entrantes, par téléphone, chat, e-mail et amp; demandes en ligne. Répondre aux demandes et préoccupations des clients. Escalader, si nécessaire.
+ Générer et suivre les bons de travail des demandes de service pour leur achèvement.
+ Planifier des réunions et coordonner la logistique selon les besoins.
+ Mettre à jour les systèmes de l'entreprise, les bases de données du service client et les feuilles de calcul.
+ Contactez les clients pour obtenir des informations mises à jour, si nécessaire.
+ Exécutez et distribuez divers rapports ad hoc pour examen.
+ Montrez l'exemple et modélisez des comportements cohérents avec les valeurs de CBRE RISE. Guider l'équipe dans l'application des connaissances de base.
+ Suggérer des améliorations aux processus et solutions existants pour améliorer l'efficacité de l'équipe.
+ Évaluer et sélectionner des solutions parmi les options établies.
+ L'impact grâce à des tâches, des méthodes et des tâches clairement définies est décrit en détail.
+ Utiliser les procédures existantes pour résoudre des problèmes simples tout en ayant une possibilité limitée d'exercer son pouvoir discrétionnaire.
+ Livrer ses propres résultats en suivant des procédures et des processus définis sous une supervision étroite.
**About the Role:**
Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced, service-driven environment? As a Bilingual Customer Service Representative, you'll be the first point of contact for clients, helping to resolve inquiries and coordinate service requests with precision and care. This role is part of our dynamic Call Center team, where your ability to communicate clearly, stay organized, and think proactively will make a real impact.
You'll play a key role in ensuring our clients receive timely and effective support, while also contributing to the continuous improvement of our processes. If you're detail-oriented, tech-savvy, and enjoy working collaboratively, this is a great opportunity to grow your career with a global leader in real estate services.
**What You'll Do:**
+ Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary.
+ Generate and follow up on service request work orders for completion.
+ Schedule meetings and coordinate logistics as needed.
+ Update company systems, customer service databases, and spreadsheets.
+ Contact customers for updated information, as necessary.
+ Run and distribute various ad hoc reports for review.
+ Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge.
+ Suggest improvements to existing processes and solutions to improve the efficiency of the team.
+ Evaluate and select solutions from established options.
+ Impact through clearly defined duties, methods, and tasks are described in detail.
+ Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
+ Deliver own output by following defined procedures and processes under close supervision.
**Ce dont vous aurez besoin:**
+ Une bonne connaissance de l'anglais et du français est requise car ce rôle nécessite une communication régulière en anglais et en français avec les clients et le personnel situés dans toutes les provinces canadiennes et aux États-Unis.
+ Diplôme d'études secondaires ou GED avec jusqu'à 2 ans d'expérience professionnelle.
+ Capacité à suivre les routines et les normes de travail de base dans l'application du travail.
+ Compétences en communication pour échanger des informations simples.
+ Connaissance pratique des produits Microsoft Office. Les exemples incluent Word, Excel, Outlook, etc.
+ Solides compétences organisationnelles et esprit curieux.
+ Compétences mathématiques de base. Capacité à calculer des chiffres simples tels que des pourcentages, des remises et des majorations.
**Pourquoi choisir CBRE**
En vous joignant à CBRE, vous intégrez le chef de file mondial des services immobiliers commerciaux et de l'investissement qui aide les entreprises et les personnes à prospérer. Nous sommes des professionnelles et professionnels dynamiques, axés sur la résolution de problèmes et tournés vers l'avenir, qui génèrent un impact significatif. Notre culture collaborative repose sur des valeurs fondamentales : respect, intégrité, service et excellence. Nous accordons une grande importance à la diversité des perspectives, des parcours et des compétences de chacun et chacune. À CBRE, vous avez l'occasion de développer vos talents et de contribuer pleinement à notre succès collectif.
**Nos valeurs en matière de recrutement**
À CBRE, nous nous engageons à favoriser un environnement où chaque personne se sent accueillie et valorisée. Nous valorisons pleinement la diversité des points de vue et des expériences, et nous encourageons toutes les candidatures qualifiées.
**Avis de non-responsabilité**
Les candidates et candidats doivent être actuellement autorisés à travailler au Canada sans devoir être parrainés par un visa, que ce soit à présent ou à l'avenir.
**What You'll Need:**
+ A good knowledge of English and French is required as this role requires regular communication in English and French with clients and staff located in all Canadian provinces and the United States
+ High School Diploma or GED with up to 2 years of job-related experience.
+ Ability to follow basic work routines and standards in the application of work.
+ Communication skills to exchange straightforward information.
+ Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
+ Strong organizational skills with an inquisitive mindset.
+ Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.
**Why CBRE**
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.
**Our Values in Hiring**
At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
**Disclaimers**
Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future.
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The salary range being offered for this Bilingual Customer Service position is between $40,000 - $45,000 annually. The compensation that is provided to a successful candidate will depend on the candidate's skills, qualifications, and experience. This role will provide the following benefits: Group Retirement Program, Medical, Dental and Vision coverage, Life Insurance and more.
**Equal Employment Opportunity Statement:** CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law.
**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at Via telephone at (Canada) and (U.S.)
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more ( Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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Flex Service Representative

Charlottetown, Prince Edward Island The Hertz Corporation

Posted 16 days ago

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Job Description

**A Day in the Life:**
We are looking for a part time Flex Service Representative with a passion to drive customer satisfaction through providing outstanding service. If this is you and you're ready for your next destination then you have cruised to the right spot!
Wage is $16.75 per hour
The Flex Service Representative consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receive world class customer service and sales support. They will also assist with vehicle preparation and vehicle movements.
**What You'll Do:**
+ Responsible for processing rentals
+ Collaborates with the wash bay staff to ensure the vehicles are ready for customers
+ Pro-actively markets and sells additional products and services marketed by the company from time to time, including but not limited to, options to waive customers responsibility of damage, fuel options and upsells.
+ Engages and communicates with customers and resolves inquiries and issues in a clear, polite, and professional manner in person or on the telephone, including answering telephone calls, booking, confirming and/or cancelling reservations for customers.
+ Maintains and update rental agreement files; contact and notify customers of overdue rental vehicles, inquire expected date of return; process rental extensions and update computer and credit card authorizations; accordingly, close rental agreements and complete billing to customers.
+ Adheres to all company policies and procedures.
+ Reconciles fleet at the end of the day and as necessary to ensure that all vehicles are accounted for and reconcile other Hertz assets.
+ Assist with vehicle cleaning and vehicle movements (drive and park vehicles on-lot)
**What We're Looking For:**
+ High School Diploma or equivalent required
+ Must be 20 years of age or older
+ A valid driver's license is required.
+ Strong computer skills and multitasking skills are needed.
+ Flexible and adaptable; ability to work effectively in ambiguous situations
+ Excellent verbal and written communication skills
+ Results driven, ability to make decisions and help solve problems
+ Ability to work under minimal supervision with a goal-oriented mindset.
**What You'll Get:**
+ Up to 40% off the base rate of any standard Hertz Rental
+ Employee Assistance Program for employees & family
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
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