48 Customer Service jobs in Chestermere

Job Description

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years.

What You’ll Do Here:

• Answer inquiries from customers as well as explaining the products and services offered – by phone, email or mail
• Receive, process, and track customer orders using Lifetouch systems
• Investigate and resolve issues and complaints from customers
• Act as the liaison between the customer and the Service Centre
• Communicate with employees and customers through e-mail, mail, phone, or chat

The Skills You’ll Bring:

• High school diploma or equivalent
• Proficient speaking, reading and writing abilities in English
• 2+ years of customer service experience
• Basic to intermediate computer knowledge; including navigation of the internet
• Superior phone and customer service skills/etiquette
• Excellent interpersonal skills
• Outstanding organizational time management and problem solving
• Ability to patiently handle and resolve problems and complaints in a courteous and professional manner
• Ability to maintain confidential information

Other Requirements:

• Availability to work until December 2025, between the hours of 7:30 am -7:00 pm CST Monday-Friday
• Minimum 18 years of age

This position is a remote, work from home position. You must be able to perform the same duties, assignments, and other work obligations equivalent to working onsite in a distraction-free environment.

• Responsible to provide childcare/adult care during their assigned work schedule 
• Continue to abide by Shutterfly’s policies, including but not limited to, Anti-harassment/Discrimination, Communications, and Workplace Safety policies
• Be available to their manager, co-workers and customers during the employee’s assigned work schedule via telephone, email, and online messenger 
• Notify their manager prior to any anticipated change in their assigned work schedule 
• Be available to attend scheduled meetings from home or onsite as applicable 
• Accurately record all working time via Kronos 
• Maintain a designated at-home workspace in safe and secure condition 
• Maintain a working cell phone to receive Multi-factor authentication messages to sign-in to VPN
• Come to the site prior to the first day to set up and pick up computer system

The employee must provide all furniture, equipment and office supplies needed to work from home. Employees are responsible for the installation, monthly costs and maintenance of a reliable wired internet connection with a minimum of a 25 Megabits per second (Mbs)  download speed. Shutterfly/Lifetouch is not responsible for damage to or expenses for maintaining, repairing or replacing any furniture or employee equipment.

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.

This position will accept applications on an ongoing basis until filled.

Job Description

Westlake Pipe & Fittings, a Westlake division (NYSE:WLK), is one of the largest polyvinyl chloride pipe and fittings manufacturer in North America. With 23 manufacturing and distribution locations, the company supplies gasketed, solvent weld and restrained joint pipes and a wide range of fittings for a diverse list of markets including municipal water and sewer, plumbing, water well, pool and spa, and agricultural and turf irrigation. Westlake Pipe & Fittings is an industry leader in product development with Certa-Lok® spline-lock technology and product systems that are focused on building A Better Foundation. To learn more, visit the website at WestlakePipe.com and follow us on LinkedIn and Facebook.

Salary Range; $60-70K

SUMMARY:

Under the supervision of the Customer Service Supervisor, the Customer Service Rep II is able to master the role with minimal supervision and build strong customer relationships based on trust and responsiveness. The CSR will accurately process customer orders in an efficient manner to ensure customer demands are met, manage customer complaints and issues and be empowered to resolve issues in a timely and professional manner.

DUTIES AND RESPONSIBILITIES:

May include, but are not limited to, the following:

Order Entry:

• Receives orders (Electronic Data Interface or Email) and verify pricing & execute on DOA approvals prior to entry of order.
• Monitors pricing approval status and migrate to SAP once approved, verify pricing, products, footage and update ship to address to match PO from customer.
• Calculates % of products per line in determining Truck Load percentage & note on the OA (Order Acknowledgement).
• Checks stock and/or line time availability & note on OA, send OA to Rep/customer.
• Verifies all POs migrated by Independent Reps for accuracy & make any necessary changes according to the customer PO. Advise customer and/or Rep of changes if any.
• Understands and correctly interprets Service Level Agreements for customers and sales team, including all retail customer contracts and requirements.
• Understands and executes all types of order processing, (i.e. EDI, fax-to-EDI, web-to-EDI).

Order Maintenance:

• Schedules and maintains orders in SAP and SFDC.
• Creates deliveries for released orders by calculating truck loads, verifying truck weights and product availability.
• Coordinates with Shipping to build efficient loads and schedules for pool trucks.
• Communicates any variations or schedule delays in customer orders in a timely manner.
• Provides (Proof of Delivery) PODs and Invoices to customers as required.
• Maintains records of customer interaction, in SFDC – Voice of Customer (VOC).
• Manages the status of open orders/backorders.
• Communicates with Reps/Customers to obtain T/L fills and B/O releases.
• Runs daily Order Edit.
• Sends weekly open order reports to all Reps.
• Works closely with Planners, Sales, Credit, and Salesforce.com Administrator.

Conflict Management:

• Professionally accepts, logs, manages and resolves customer and sales issues in a professional and empathetic manner.
• Keeps customers informed of any issues of orders/deliveries.
• Attends trade shows to showcase knowledge of product and assist sales team.

Credit, Debit, RGA:

• Manages the Return Material process within agreed upon policy parameters, ensuring customer satisfaction, while guidelines are achieved.
• Researches deductions/short payments/credit disputes & communicates with customer in a professional and empathetic manner to resolve dispute/issue.
• Processes credit applications for new or updated customer SAP accounts.
• Gathers information for credit/debit memos and forward to customer service.

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

• Formal education such as a Bachelor’s degree or certifications or 3-5 years of practical customer service/order entry.
• Strong interpersonal and relationship management skills.
• Pipe & Fittings product knowledge.
• Ability to troubleshoot and resolve issues/conflicts.
• Good systems aptitude and solid PC/keyboarding skills.
• Strong math skills.

Westlake (NYSE: WLK) is a global diversified industrial company that manufactures and supplies essential products that enhance the daily lives of people around the globe. Our products, now under a One Westlake brand, supply the necessary building blocks for everyday products across housing and infrastructure, packaging and healthcare, and automotive and consumer goods. Consumers gain the benefits of materials Westlake produces in products such as food packaging, medical devices, soaps and detergents, car interiors, fashion, toys, shoes, furniture, electronics, siding, stone veneer, windows, outdoor living, roofing, and pipe & fittings. Westlake is proud to contribute to driving a sustainable future through the creation of essential products that are Enhancing Your Life Every Day®.

Job Description

The Wood Automotive Group, one of Alberta's largest automobile retailers for over 40 years, is offering an exciting opportunity for a Customer Service Representative (CSR) to join the team at Advantage Ford!

The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with them. As a group with 9 dealerships, a collision repair centre and an online pre-owned sales lot, we believe our success and growth is built on the drive and dedication of our people. If you’ve got what it takes to be a natural leader, trainer and coach with a proven track record in the automotive industry than this is your opportunity to join us.

About the Role:

The CSR ensures all service customers receive a warm reception and responds to all service phone calls in a prompt, professional manner. Confidence in completing outgoing phone calls is necessary. Strong telephone etiquette, computer, and customer service skills are also required.

Candidates must be reliable team players who are committed to providing outstanding customer service.

Previous dealership experience is considered an asset.

Some of the rewards of joining our team:

• Exceptional benefits package
• Pension Plan with employer contributions – free money!
• Employee Assistance Program including, Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!
• Corporate rates at YMCA and Goodlife Fitness
• Group social events and company perks

Our unique culture:

Are you the kind of person who wants to make a difference in their community, and build a solid career with a growing organization? Consider joining Wood Automotive Group. For over 40 years, we have worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, we are proud sponsors of many organizations such as: the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation and the Shaw Charity Classic.

We thank all candidates for their interest. Only those selected for interviews will be contacted.

Job Description

Dental Customer Relations Coordinator Calgary, AB

Overview

We are seeking an experienced Dental Customer Relations Coordinator to lead day-to-day front office operations at a busy, community-focused practice in Calgary, Alberta . The ideal candidate brings strong leadership, deep knowledge of Canadian dental insurance and eClaims workflows, and a track record of delivering an exceptional patient experience.

Responsibilities

• Lead front office operations : phones, scheduling, confirmations/recalls, reception, check-in/out, treatment plan presentation, financial arrangements
• Oversee billing/collections : insurance verification, eClaims (CDAnet/eClaims portals), reconciliations, AR reporting, follow-ups
• Maintain efficient patient flow and high service standards; resolve concerns promptly
• Hire, train, schedule, and coach 23 front office team members; conduct performance check-ins
• Produce weekly/monthly KPIs (production, collections, AR, case acceptance, hygiene reactivation)
• Optimize workflows in Eaglesoft, Dentrix, ClearDent, Tracker, or similar ; ensure data accuracy
• Support compliance with infection-control protocols and applicable privacy legislation
• Partner with clinical leadership to execute practice goals; assist chairside only as needed to support flow

Qualifications

• 3+ years of dental office leadership (lead admin, office manager, or equivalent) in Canada
• Strong knowledge of Canadian dental insurance , eClaims/CDAnet, predeterminations, and AR best practices
• Proficiency in major dental PMS platforms and insurer portals
• Proven team leadership, coaching, and communication skills; calm, solutions-oriented mindset
• Patient-centric, culturally sensitive, and comfortable in a high-volume environment
• Asset: familiarity with provincial fee guides and federal/provincial programs (e.g., CDCP)

Schedule

• Full-time, on-site. Typical weekday hours; occasional evenings/weekends based on patient demand

Compensation & Benefits

• ~$30/hour CAD , negotiable for the right experience/skill mix
• Benefits package to be discussed during interviews (health/dental, vacation, statutory holidays, RRSP/TFSA options may apply)

Job Description

Dental Customer Relations Coordinator — Calgary, AB

Overview:

We are seeking an experienced Dental Customer Relations Coordinator to lead day-to-day front office operations at a busy, community-focused practice in Calgary, Alberta . The ideal candidate brings strong leadership, deep knowledge of Canadian dental insurance and eClaims workflows, and a track record of delivering an exceptional patient experience.

Responsibilities:

• Lead front office operations : phones, scheduling, confirmations/recalls, reception, check-in/out, treatment plan presentation, financial arrangements.
• Oversee billing/collections : insurance verification, eClaims (CDAnet/eClaims portals), reconciliations, AR reporting, follow-ups.
• Maintain efficient patient flow and high service standards; resolve concerns promptly.
• Hire, train, schedule, and coach 2–3 front office team members; conduct performance check-ins.
• Produce weekly/monthly KPIs (production, collections, AR, case acceptance, hygiene reactivation).
• Optimize workflows in Eaglesoft, Dentrix, ClearDent, Tracker, or similar ; ensure data accuracy.
• Support compliance with infection-control protocols and applicable privacy legislation.
• Partner with clinical leadership to execute practice goals; assist chairside only as needed to support flow.

Qualifications:

• 3+ years of dental office leadership (lead admin, office manager, or equivalent) in Canada.
• Strong knowledge of Canadian dental insurance , eClaims/CDAnet, predeterminations, and AR best practices.
• Proficiency in major dental PMS platforms and insurer portals.
• Proven team leadership, coaching, and communication skills; calm, solutions-oriented mindset.
• Patient-centric, culturally sensitive, and comfortable in a high-volume environment.
• Asset: familiarity with provincial fee guides and federal/provincial programs (e.g., CDCP).

Schedule:

• Full-time, on-site. Typical weekday hours; occasional evenings/weekends based on patient demand.

Compensation & Benefits:

• ~$30/hour CAD , negotiable for the right experience/skill mix.
• Benefits package to be discussed during interviews (health/dental, vacation, statutory holidays, RRSP/TFSA options may apply).

Job Description

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

As a Customer Service Representative you will be the first point of contact, creating a positive and lasting impression of our company and brand. With a “people-first” attitude, professionalism, and patience, you’ll go above and beyond to provide tailored solutions, ensuring every customer feels heard, valued, and supported.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Employee discounts

What you’ll be doing:

• Assist and greet customers, both in person and over the phone, ensuring a welcoming and professional experience.
• Book deliveries and coordinate scheduling to meet customer needs.
• Accurately and efficiently process customer payments and type up invoices — a minimum typing speed of 40 words per minute is required to meet operational standards.
• Maintain organized records and manage filing systems.
• Collaborate with sales consultants and team members to provide optimal solutions and support.

What you need to be successful:

• Demonstrate a strong work ethic, punctuality, attention to detail, and a genuine desire to help people.
• Proactively provide input and recommendations to enhance the customer experience.
• Collaborate with various departments to resolve customer issues efficiently and effectively.
• Quickly learn and adapt to computer software and systems.
• Exhibit outstanding oral and written communication skills while working effectively within a diverse team.

Availability:

This is a full-time position and will require you to be available:

Monday to Sunday from 10:00am to 6:00pm

Compensation:

$16/hr

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.

Job Description

Reporting to the Director of Billing and Call Center Services, the successful candidate must have experience in problem solving, working in a team environment or independently as required.

The schedule hiring for is 6 days a week: Monday to Friday 3PM to 8PM and Saturday’s 9AM to 5PM.

Position will work Remotely.

DUTIES AND RESPONSIBILITIES

The duties for this position will include, but not be limited to, the following:

• Performing outbound and receiving inbound calls for scheduling and booking of appointments, using Work Order Management (WOM) system.

• Utilizing calendars, managing excel spreadsheets, to enable the scheduling and booking of utility meter upgrade appointments.

• Escalation of customer concerns/complaints to Operations team and/or Supervisor.

• Backup coverage required, to cover other CSRs when absent.

• Clerical activities to support operations teams and administrative activities.

• Perform other related duties as assigned.

QUALIFICATIONS

• High school diploma or higher

• Strong soft skills (clear communication, listening skills, self-control, positive attitude, assertiveness, conflict resolution, empathy, and taking responsibility)

• Proficiency with Microsoft Office programs, such as Excel and Word

• Technical skills such as data preparation and reporting

• Analytical skills with the ability to identify opportunities for improvement and the capacity to develop and implement appropriate solutions

• Be a highly motivated team player with strong interpersonal skills to interact with both internal and external clients

• Ability to work with minimal supervision

• Adequate internet access

Olameter is one of the largest meter servicing companies in North America with over 1,500 employees providing services in 30 states and provinces to over 300 utilities.

Olameter is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state/provincial, or local laws.

If you want to take the next step in your career, we encourage you to apply today! #INDLCA

Job Description

Salary:

Are You A Customer Service Expert Who Wants To Work for a Thriving Company Where You Can Grow, Be Recognized, And Be Rewarded For Your Work?

Youre the best and you want to join a team that appreciates you, where you can create your own opportunities.

We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Calgary. You've probably seen our trucks and heard our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

The big task

Today is awesome! You showed up for work, had a quick team meeting, and then sat down at your desk. The calls started coming in from people who needed your help. You answered calls, listened to those customers tell you what they needed, and you relied on your expertise to guide them.

When you encountered questions you couldnt answer, there was a friendly team member close at hand who not only gave you the answer but provided on-the-spot training so you would always know how to handle these questions in the future. When the incoming calls slow down, you turn your attention to follow-up calls you conduct with customers to help them. You end your day

knowing that you helped a lot of customers and played an integral part of the Clearview team. Youre already looking forward to tomorrow!

REQUIREMENTS / SKILLS

• Actively listen to problems and help provide solutions.

• Ability to prioritize and multitask items with conflicting deadlines at various stages of completion.
• You understand the importance of serving others (your team members and our customers)
• Strong desire to be a better at your job tomorrow than you are today
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Actively participate in regular professional training.
• Youre flexible: You are able to work full-time hours but those hours might be day-time, evening and/or weekend shifts

EXPERIENCE

• Operations and customer service experience is an asset.
• Minimum of 5 years experience in a customer service position.

• Experience with efficient office organization.

Learn more about us

If you want to be part of something bigger than just a job make this career move and find exactly what youre looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Clearview Service by visiting When you're ready, please follow the directions to apply for this position.

Location: SE Foothills Industrial Park (our location is not bus/transit friendly- you will need reliable transportation to get to our location) This is not a remote position.

Hours : Monday to Saturday 8-10 hours a day, possible additional evening and weekend hours. You are On call one week out of every month

Wage: $18-$21 to start.

Apply now 100% confidential

Now Is Your Time

To get started, click the Apply button now and send us your resume

Job Description

POSITION SCOPE: The Customer Service Representative, under the supervision of the Customer Service Supervisor, performs a variety of tasks to meet customer needs by ensuring the customers have required information regarding their shipment.  The position requires excellent communication and interpersonal skills, as well as good computer skills, planning and organization ability necessary to perform the role effectively. 

DUTIES AND RESPONSIBILITIES :

• Enhance customer relationships by providing exemplary customer service to clients.
• Inform customers of other services available through Fastfrate or related businesses
• Respond to customer queries regarding the status of their shipment, such as bills of lading, proof of delivery, pick ups, delayed or lost shipments, etc.
• Maintain accurate manual and computer records of customer shipments.
• Anticipate and facilitate resolution to problems.
• Trace shipments as required.
• Coordinating special project PO pick and pack between the customer and the dock
• Manage the special project orders from time of execution through to final delivery.
• Main point of contact for special project accounts
• Liaise with branch or other personnel regarding damaged/refused freight, packing slip details, contact information, POs, etc.
• Prepare and update reports for supervisor and sales representatives as required, such as sales, on-time carrier, and manifest reports. 
• Performs other duties as required.

QUALIFICATIONS:

• Minimum 5 years Customer Service experience in the Transportation/Trucking LTL industry specifically
• Excellent interpersonal and communication skills
• Good problem resolution skills
• Good computer literacy, including MS Office
• Ability to work effective in a team environment or independently
• Disciplined, ambitious and self-motivated
• Ability to organize, schedule and follow instructions.
• Ability to work effectively under pressure to meet deadlines.
• Knowledge of transportation industry mandatory

Note:   Candidates must have their own transportation as public transit is not available.

Consolidated Fastfrate is compliant with all Ontario laws in providing accommodation to persons with disabilities and provides an accessible environment. We will accommodate persons with disabilities during the recruitment and assessment processes and persons with disabilities will be accommodated on hiring and during employment. Should you require accommodation, please do not hesitate to request it.

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