49 Customer Service jobs in Fort Saskatchewan

Job Description

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years.

What You’ll Do Here:

• Answer inquiries from customers as well as explaining the products and services offered – by phone, email or mail
• Receive, process, and track customer orders using Lifetouch systems
• Investigate and resolve issues and complaints from customers
• Act as the liaison between the customer and the Service Centre
• Communicate with employees and customers through e-mail, mail, phone, or chat

The Skills You’ll Bring:

• High school diploma or equivalent
• Proficient speaking, reading and writing abilities in English
• 2+ years of customer service experience
• Basic to intermediate computer knowledge; including navigation of the internet
• Superior phone and customer service skills/etiquette
• Excellent interpersonal skills
• Outstanding organizational time management and problem solving
• Ability to patiently handle and resolve problems and complaints in a courteous and professional manner
• Ability to maintain confidential information

Other Requirements:

• Availability to work until December 2025, between the hours of 7:30 am -7:00 pm CST Monday-Friday
• Minimum 18 years of age

This position is a remote, work from home position. You must be able to perform the same duties, assignments, and other work obligations equivalent to working onsite in a distraction-free environment.

• Responsible to provide childcare/adult care during their assigned work schedule 
• Continue to abide by Shutterfly’s policies, including but not limited to, Anti-harassment/Discrimination, Communications, and Workplace Safety policies
• Be available to their manager, co-workers and customers during the employee’s assigned work schedule via telephone, email, and online messenger 
• Notify their manager prior to any anticipated change in their assigned work schedule 
• Be available to attend scheduled meetings from home or onsite as applicable 
• Accurately record all working time via Kronos 
• Maintain a designated at-home workspace in safe and secure condition 
• Maintain a working cell phone to receive Multi-factor authentication messages to sign-in to VPN
• Come to the site prior to the first day to set up and pick up computer system

The employee must provide all furniture, equipment and office supplies needed to work from home. Employees are responsible for the installation, monthly costs and maintenance of a reliable wired internet connection with a minimum of a 25 Megabits per second (Mbs)  download speed. Shutterfly/Lifetouch is not responsible for damage to or expenses for maintaining, repairing or replacing any furniture or employee equipment.

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.

This position will accept applications on an ongoing basis until filled.

Job Description

Salary:

JOB SUMMARY

Since 2005,Access Cash General Partnership, operating as part of Perativ,has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members provide services to more than 10,000 ATMsacrossCanada.

At Access Cash, we are helping our customers, materially reduce their ATM management cost, improve their customer experience and make their operations more productive. We are committed to maintaining clean data driven processes that drive insight and efficiency. We pride ourselves on leading the market and developing innovative solutions for customers.

We are currently seeking a Bilingual Customer Service Representative to join our team, reporting to our Edmonton, Alberta office on a remote schedule.

This individual isresponsible for helping manage and maintain the operational status of our ATMs, by helping identify and resolve issues with these terminals.They will also be on the front-line to answer incoming customer calls and address and/or direct customer inquiries and concerns for our French and English speaking customers. They are also a catalyst to ensure Access Cash provides the highest quality of customer service at every interaction. Ideal candidates are thrive in a fast-paced, performance driven environments and are inclined to go above and beyond to wow our customers.

MAJOR RESPONSIBILITIES

• Respond to English and French incoming calls on our Customer Service queues for merchant, cardholder and 3rd party technician support.
• Open service calls in our database, entering detailed and accurate notes, and dispatching to the applicable parties.
• Review status of open calls in system and following up, where necessary.
• Regular review and maintenance of personal Dispatch Queues.
• Maintain a high level of professionalism with clients and establishing a positive rapport with each caller.
• Investigate out-of-cash and out-of-service ATM issues, following up with customers as necessary and coordinating with key internal stakeholders to resolve the issue.
• Assist with special projects, as requested by management from time-to-time.

EDUCATION & TRAINING

• High school diploma/GED.
• Post-secondary education is an asset .
• Training in communication, soft skill development and Best Practices for dealing with customers is an asset

EXPERIENCE, TECHNICAL SKILLS, & KEY COMPETENCIES

• 1+ years bilingual Call Centre experience.
• 3+ years customer service-related experience preferred.
• Dispatch experience, an asset.
• Knowledge and understanding of best practices for dealing with customers.
• Fully proficient in English and French (verbal & written).
• Excellent verbal and written communication skills that allow individual to inform, help and clearly advise customers and to effectively liaise with other professionals.
• Calm demeanor and ability to stay focused throughout stressful calls; ability to remain courteous at all times.
• Fully proficient in Microsoft Office applications, specifically MS Outlook & MS Word.
• Active listening, with the ability to clarify customer needs and anticipate problems and resolutions.
• Strong time management skills, detail-oriented & the ability to work independently.
• Ability to quickly learn database management systems and navigate complex systems with ease.
• Open to learning; a commitment to improve customer service skills on an ongoing basis.
• Ability to learn and implement new procedures.
  

BENEFITS

• Competitive salary.
• A full and comprehensive health benefits plan (after the initial 3 months and paid for by the company), with a health spending account.
• An employee assistance program.
• Opportunity to grow your career in a thriving Financial Services Provider organization.

TO APPLY

You can learn more about our company by visiting our websites: -cash.comand

To apply, please respond to this ad, answering a few short application questions and include your cover letter and resume.

Perativ is committed to providing equal employment opportunities to all qualified employees and applicants. We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please make it clear within your cover letter. We will review applications as they are received and look forward to hearing from you.

We would like to thank you for your interest. Please note that all submissions will be assessed, however, only candidates selected for interview will be contacted.

Job Description

Senior Customer Service Representative – Builders Division
Edmonton, AB

Lead with Service. Build with Purpose. Grow Your Career. A well-established leader in the residential building products industry is seeking a Senior Customer Service Representative to help drive service excellence and team performance within its Single Family & Wholesale division .
This role is ideal for a high-performing customer service professional with a background in construction, homebuilding, or product-based project coordination , who’s ready to take on leadership responsibilities and make a direct impact on client experience and team development.

What You’ll Do Client Engagement & Project Coordination:

• Serve as a trusted point of contact for contractors, homeowners, and builders throughout the project lifecycle.
• Provide expert guidance on product selections (e.g., cabinets, railings), offering solutions that align with project specs and timelines.
• Coordinate installations, troubleshoot challenges, and follow through to ensure successful project outcomes and client satisfaction.

• Create, review, and process detailed client quotes.
• Convert quotes into accurate orders and oversee each stage—ensuring alignment with client expectations.
• Collaborate cross-functionally to ensure clear communication between internal teams and external partners.

• Mentor and support a team of Customer Service Representatives (CSRs), fostering a culture of service excellence.
• Conduct regular quality checks, offer constructive feedback, and guide the team through escalated issues.
• Promote best practices and continuous improvement across the department.

• Report on project statuses, team performance, and customer trends to management.
• Participate in team meetings and contribute to operational efficiency initiatives.
• Represent the organization professionally in all communications and occasionally at industry events or trade shows.

• Proven experience in a customer service or inside sales support role—preferably in construction, building materials, or home improvement.
• Experience mentoring or coaching peers or junior team members.
• Strong organizational and project coordination skills with an eye for detail.
• Excellent written and verbal communication skills; able to interact professionally with clients and team members alike.
• Proficiency in Microsoft Office and familiarity with CRM tools.
• Ability to work independently while supporting and uplifting a team.

• Step into a leadership role with clear growth potential.
• Join a stable, reputable company in a booming industry.
• Work with a collaborative team that values quality, service, and innovation.
• Build your career in a role where customer experience and team development are at the forefront.

Job Description

Why Homes Alive Pets?

This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and share an experience with your pet.

You'll immediately notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Rather than pushing a certain product or feeling pressured to meet sales quotas, our team's attention is solely focused on getting to know you and your pet and empowering you to make confident decisions.

Our Mission is to add value to every life. When we say every life, we include guests and their pets. Employees and co-workers. Brand reps and vendors. Even our communities.

There is life all around us, and it is our mission to add value qualitatively and quantitatively. In the qualitative sense, it is our mission to elevate every life as important and worthwhile. In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests. This is how we will make a positive impact in our communities and world.

Job Title

Customer Service Representative

Direct Report

Store Manager

Department

Store Operations

Location

17531 Stony Plain Rd NW, Edmonton, AB T5S 2S1

Job Summary

Customer Service Representatives are the first point of contact for customers and strive to ensure that each customer has a positive shopping experience. Responsibilities of Customer Service Representatives include operating cash registers and handling money, providing customers with information about products offered in the store, and maintaining a clean and organized work environment.

The ideal Customer Service Representative has excellent communication and people skills, experience in customer service or a willingness to learn, and a passion for pets.

Core Competencies

• A Positive and Hardworking Attitude. A willingness to go the extra mile to provide customers with the best possible shopping experience.
• Strong Communication Skills. Ability to clearly communicate with customers and other staff.
• Resilience . Ability to remain calm and navigate through high stress situations

Behaviour & Skills

• Customer Service
• Excellent time management & attention to detail
• Excellent teamwork & collaborative abilities
• Confident & articulate communication
• Trustworthy & positive attitude
• Understanding of pet nutrition & needs
• Ability to lift 50lbs

Job Responsibilities

Customer Service Representatives are responsible for these 5 areas of store functions in order of Priority with objectives:

Customer Service

• To serve and learn the immediate needs of customers and offering honest and sincere advice, as well as welcoming them to the culture of the Homes Alive community.
• Operate cash registers and accurately handle cash.

Store Appearance

• Maintain stock on the shelves, product detail communication for your specific section (ie. Price tags, sales signs, etc.), clean and face products and shelves to provide the highest quality of solo shopping experience for the customer.

Employee Service

• Self-initiate service to co-workers and leaders to assist with any projects or tasks to develop a culture and community of servantship and improve the quality of life of those around you.

System Maintenance

• Complete routine tasks specified in checklists & delegated by leaders and follow proper system procedures for efficiency, effective communication, and accuracy of inventory.

Self-Development

• Take initiative in any possible opportunities to learn and develop skills or knowledge in any area within Homes Alive to develop yourself to become a servant leader (a leader that goes the extra mile to serve others).

A Day in the Life of a Customer Service Representative

Each day as a Customer Service Representative will be dynamic and unique. A typical day will involve you helping customers find the supplies they need for their pets, providing them with information about pet care and nutrition, and assisting them at the cash register. You will also work to make sure your store looks clean and presentable and that inventory on the shelves is full and well organized. As customers often bring their pets into the store, you will also get plenty of opportunity to interact with dogs and cats (and even hand out treats!).

Schedule

• Part-time Customer Service Representatives work up to 30 hrs./week, at the discretion of the Store Manager.
• Shifts may be morning, afternoon, or evening, Monday to Sunday.

Compensation

• $16.00/hr.

Job Description

Why Homes Alive Pets?

This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and share an experience with your pet.

You'll immediately notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Rather than pushing a certain product or feeling pressured to meet sales quotas, our team's attention is solely focused on getting to know you and your pet and empowering you to make confident decisions.

Our Mission is to add value to every life . When we say every life, we include guests and their pets. Employees and co-workers. Brand reps and vendors. Even our communities.

There is life all around us, and it is our mission to add value qualitatively and quantitatively. In the qualitative sense, it is our mission to elevate every life as important and worthwhile. In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests. This is how we will make a positive impact in our communities and world.

Job Title

Customer Service Representative

Direct Report

Store Manager

Department

Store Operations

Location

13340 St. Albert Trail NW Edmonton, AB T5L4P6

Job Summary

Customer Service Representatives are the first point of contact for customers and strive to ensure that each customer has a positive shopping experience. Responsibilities of Customer Service Representatives include operating cash registers and handling money, providing customers with information about products offered in the store, and maintaining a clean and organized work environment.

The ideal Customer Service Representative has excellent communication and people skills, experience in customer service or a willingness to learn, and a passion for pets.

Core Competencies

• A Positive and Hardworking Attitude . A willingness to go the extra mile to provide customers with the best possible shopping experience.
• Strong Communication Skills . Ability to clearly communicate with customers and other staff.
• Resilience . Ability to remain calm and navigate through high stress situations

Behaviour & Skills

• Customer Service
• Excellent time management & attention to detail
• Excellent teamwork & collaborative abilities
• Confident & articulate communication
• Trustworthy & positive attitude
• Understanding of pet nutrition & needs
• Ability to lift 50lbs

Job Responsibilities

Customer Service Representatives are responsible for these 5 areas of store functions in order of Priority with objectives:

Customer Service

• To serve and learn the immediate needs of customers and offering honest and sincere advice, as well as welcoming them to the culture of the Homes Alive community.
• Operate cash registers and accurately handle cash.

Store Appearance

• Maintain stock on the shelves, product detail communication for your specific section (ie. Price tags, sales signs, etc.), clean and face products and shelves to provide the highest quality of solo shopping experience for the customer.

Employee Service

• Self-initiate service to co-workers and leaders to assist with any projects or tasks to develop a culture and community of servantship and improve the quality of life of those around you.

System Maintenance

• Complete routine tasks specified in checklists & delegated by leaders and follow proper system procedures for efficiency, effective communication, and accuracy of inventory.

Self-Development

• Take initiative in any possible opportunities to learn and develop skills or knowledge in any area within Homes Alive to develop yourself to become a servant leader (a leader that goes the extra mile to serve others).

A Day in the Life of a Customer Service Representative

Each day as a Customer Service Representative will be dynamic and unique. A typical day will involve you helping customers find the supplies they need for their pets, providing them with information about pet care and nutrition, and assisting them at the cash register. You will also work to make sure your store looks clean and presentable and that inventory on the shelves is full and well organized. As customers often bring their pets into the store, you will also get plenty of opportunity to interact with dogs and cats (and even hand out treats!)

Schedule

• Full-time Customer Service Representatives are scheduled to work a minimum of 32 hrs./week and up to 40 hrs./week. Shifts may be morning, afternoon, or evening, Monday to Sunday.
• Shifts are determined at the discretion of the Store Manager.

Compensation

$16.00/hr.

Benefits .

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.

Duties:

• Distributes all benefit enrollment materials and determines eligibility.

• Handle incoming customer service calls

• Dispatch incoming customer phone calls

• Accept customer calls and return customer

• Respond to client requests for coverages while representing their best interests.

• Create and explain individualized policies via our Needs Analysis system.

• Work and learn from management teams to stay up to date on new products, services, and policies. 

Job Benefits:

• Full training provided

• 100% work from home.

• Competitive compensation.

• Paid weekly along with earned bonuses.

• Career advancement opportunities.

• Full benefits after 3 months.

• Values a healthy work-life balance

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.

Duties:

• Distributes all benefit enrollment materials and determines eligibility.

• Handle incoming customer service calls

• Dispatch incoming customer phone calls

• Accept customer calls and return customer

• Respond to client requests for coverages while representing their best interests.

• Create and explain individualized policies via our Needs Analysis system.

• Work and learn from management teams to stay up to date on new products, services, and policies. 

Job Benefits:

• Full training provided

• 100% work from home.

• Competitive compensation.

• Paid weekly along with earned bonuses.

• Career advancement opportunities.

• Full benefits after 3 months.

• Values a healthy work-life balance

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.

Duties:

• Distributes all benefit enrollment materials and determines eligibility.

• Handle incoming customer service calls

• Dispatch incoming customer phone calls

• Accept customer calls and return customer

• Respond to client requests for coverages while representing their best interests.

• Create and explain individualized policies via our Needs Analysis system.

• Work and learn from management teams to stay up to date on new products, services, and policies. 

Job Benefits:

• Full training provided

• 100% work from home.

• Competitive compensation.

• Paid weekly along with earned bonuses.

• Career advancement opportunities.

• Full benefits after 3 months.

• Values a healthy work-life balance