40 Customer Service jobs in Grimsby

Job Description

Driven Brands is looking for part-time and full-time customer service representatives to join our growing team!  The ideal candidate can commit to a minimum of 30 hours/week and can provide open availability. The starting wage for this position is $15.50/hour plus incentives. Responsibilities  * Function as an expediter of all incoming calls * Answer customer inquiries * Work closely with the Contact Centre Team to implement project initiatives * Ensure the proper processes are being following and task deadlines are being met * Properly manage customer information utilizing internal data systems * Flexible/adaptable to constant change * Accurately communicate customer details to Franchisees Qualifications and Competencies: * Bilingualism (English/French) and/or Spanish is an asset * Strong communication skills (reading, writing, speaking, listening) * Minimum 2 years of call centre experience * Sales experiences is an asset * Shows predominate skills in computer literacy * Good organization and time management skills * Works well in a fast paced environment * Works well under pressure * Experience in the automotive industry and asset (but not required) Hours of Operation are: * Monday-Friday: 7am-7pm * Saturday: 9am- 5pm * Sunday: 10am- 5pm

Job Description

Customer Service Representative The Customer Service Representative (CSR) is responsible for serving customers in person and via the telephone. The CSR is accountable for dealing with customer complaints, inquiries and processing transactions. CSR follows all bank procedures and policies when providing customer service. CSR participates in all assigned training, setting and meeting personal goals. CSR understands his/her role as a CARSTAR ambassador and provides positive experiences to all customers. Core Competencies * Customer Focus * Communication * Energy & Stress * Team Work * Quality Orientation * Problem Solving * Accountability and Dependability * Operating Equipment * Ethics and Integrity Job Duties * Assist customers with standard account-related requests * Provide customer service via telephone, in person, and email * Receive and sort daily mail * Balance files, complete parts lists, and work orders * Order supplies in a timely manner (health and safety supplies, office supplies, etc.) * Create and distribute office memos * Perform clerical duties such as filing, photocopying faxing, etc. * Contact customers to obtain necessary signatures on items with missing or irregular signatures * Job entails needing to lift various vehicle parts that may be up to 50lbs * Perform all accounts receivable transactions * Other duties as needed Requirements * High school diploma or GED required * A certificate or diploma in a related field preferred * Strong customer service and troubleshooting skills * Able to effectively communicate both verbally and in writing * Able to work well under pressure * Strong attention to detail * Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times * Computer literate, including effective working skills of MS Word, Excel and e-mail * Proven data entry and typing skills * Professional appearance and manners * Strong work ethic and positive team attitude Working Conditions * Office Environment * Required to lift 40-50 pounds

Job Description

The Opportunity:


Are you a people person with a passion for helping others? Were looking for a full time Customer Service Representative to join our call center. As the first point of contact for our customers, you'll be a vital member of our team, ensuring every caller feels heard and cared for.

Key tasks include:

• Answer incoming calls with a friendly and professional attitude
• Convert incoming calls into scheduled service appointments
• Make follow-up calls after recent service visits
• Make outbound calls to membership customers to book annual services
• Prioritize and coordinate service schedules
• Keep customer database up-to-date with accurate information
• Handle other admin tasks as needed

• Supportive and friendly office team environment.
• Competitive wages.
• Health & dental benefits.
• RRSP plan with company match.
• Culture building events.
• Training and resources to help you learn and grow
  
  

• Minimum two years of customer service experience, preferably in a call center environment.
• Open availability. Our CSRs work rotating shifts.
• Great communicator with the ability to connect and build positive relationships with customers and your team.
• Detail-oriented with the ability to multitask.
• Goal oriented.
• Demonstrates a positive attitude and willingness to learn and grow.
• Customer service focused.

Job Description

Company Description

At Farm Boy, it is our mission to create a fun, fresh experience for all! Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments.

As we continue to grow within Ontario, Farm Boy is excited to welcome new team members that share our passion for providing the best fresh shopping experience!

This position is responsible for contributing to the coordinated efforts of preparing and presenting a high-quality shopping experience to all Farm Boy customers. The performance of the duties must ensure a quality service approach to all customers, employees and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities: 

• Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.
• Have a passion for food and knowledgeably handle all customer questions or comments confidently.
• Utilizing Farm Boy Service Standards, welcome, greet and offer customer assistance as required.
• Package, stock and rotate display counters ensuring that product is of high quality and finessed with correct signage.
• Keep the work, storage and store areas clean and safe at all times by performing general “housekeeping” as required, including sweeping, mopping and dusting.  
• Comply with all corporate policies, especially as they relate to Health and Safety, Food Safety and equipment use.
• Perform designated opening and closing procedures and offer assistance to other team members as requested.
• May be requested to undertake other related duties on a periodic basis.

• Superior customer service, organizational and interpersonal skills.
• Experience in a retail environment or an equivalent combination of education and experience will be considered an asset.
• Ability to work with little supervision with a high standard for quality, attention to detail and cleanliness.
• Ability to work in a team environment with clear and effective communication style, both written and oral.
• Flexible schedule, including weekends, evenings and holidays.
• Fluency in English and French shall be considered an asset.

Work & Sensory Environment:

• Required to stand for long periods of time during shift.
• Required to lift, carry or handle heavy objects.
• Required to adapt to temperature changes on occasion (working on the retail floor as well as in coolers and freezers).

Accommodation is available upon request for applicants and employees with disabilities.

Job Description

Title Automotive Sales/Customer Service Representative Reports To Office Coordinator  Summary The Automotive Sales/Customer Service Representative (CSR) is responsible for serving customers in person and via the telephone. The CSR is accountable for dealing with customer complaints, inquiries and processing transactions. CSR follows all procedures and policies when providing customer service. CSR participates in all assigned training, setting and meeting personal goals. CSR understands his/her role as brand ambassador and provides positive brand experiences to all customers.  Job Duties * Maintaining and growing sales relationships with existing clients * Assessing clients' needs, recommending or assisting in the selection of appropriate goods or services, and negotiating prices of other sales items * Providing input into product design where goods or services must be tailored to suit clients' needs * Estimating costs of installing and maintaining equipment or service * Preparing and administering sales contracts and maintaining customer records * Consulting with clients after sale to resolve problems and to provide ongoing support * Handling Customer’s phone ordering  Requirements * High school diploma or GED preferred * Strong customer service and troubleshooting skills * Able to effectively communicate both verbally and in writing * Able to work well under pressure * Strong attention to detail * Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times * Computer literate, including effective working skills of MS Word, Excel and e-mail * Proven data entry and typing skills * Professional appearance and manners * Strong work ethic and positive team attitude * Strong skills for sales

Job Description

Are you looking for a place where you’ll feel like part of the family from day one?   Do you want to join a company that’s putting winter out of business?   At P.L. Light Systems, we build the lights that make things grow: for everything from tomatoes to tulips, our products have what a plant needs when sunlight’s in short supply.  We’ve been providing the best in lighting systems to greenhouses for years. In fact, we’re the North American market leader in horticultural lighting. As part of our growing business, we’re looking to add a Customer Service Representative to our close-knit team.  That’s where you come in.  Customer Service Representative: As our Customer Service Representative, your goal is to provide excellent customer service to all our clients, and make sure they are properly assigned to our other departments, including service or repair teams, as necessary. Adhering to our Code of Conduct, you’ll be the voice of the company as clients call in with technical issues, so we need you to be able to provide timely resolutions to ensure customer satisfaction. Practically speaking, here’s what you’ll do:  * Respond to and qualify inbound customer calls and emails, and re-direct customers to the appropriate team member as necessary (e.g., sales, accounting, and service) * Monitor, track, and update the status of incoming RMA/RCAs in the database, follow up with customers, and communicate the escalation of urgent RMAs * Organize, track, and communicate a variety of customer information such as shipping details, price details, invoices, warranty returns and repairs, etc. * Follow up with customers and team members – with information and status updates related to warranty and non-warranty returns, parts orders, and service resolutions * Coordinate with the shipping department to arrange for pick up and return of products as required, and follow up with repair services to ensure on-time completion of repairs * Provide price quotations for non-warranty replacement parts/repairs, process orders and prepare invoices for warranty replacement products/repairs * Maintain the filing systems by accurately updating all files as necessary To succeed in this role, you’ll have to be:  * An excellent communicator –you’re eager to fully understand the client’s issues, you always ensure your message gets across clearly, and you have strong listening skills * Self-motivated – you actively look for ways to help clients and coworkers, and hold your own work to a high standard * Detail-oriented – you’re meticulous; nothing gets by you. You double-check everything you do to ensure accuracy * Client Focused – you’re always looking for ways to improve the client experience, build and maintain positive relationships, and help ensure that all issues are resolved efficiently and effectively Working with P.L. Light Systems: We’re passionate about helping our customers with their lighting solutions, and we want everyone to be able to see a brighter future. We’re looking for someone with a passion for customer service and technical support knowledge to join us. Qualifications: Here’s what we’re looking for: * Experience in a role dedicated to providing external customers with support related to technical products over the phone (e.g., customer service or call centre environment) * Advanced proficiency with MS Office including Outlook and Excel (formatting, formulas, etc.) * Experience using ERP software to update and track customer information * Mathematical and problem-solving abilities to troubleshoot problems for customers over the phone or via email * Previous experience in this industry or similar is an asset * Post-secondary degree or diploma is an asset This is a full-time, permanent role with a salary range between $35,000-$40,000 per year, commensurate with experience, as well as comprehensive group benefits (health, dental, vision, etc.), and RRSP matching up to 4%.  Office hours are Monday to Friday, from 8:00am to 4:30pm in our office, located in Beamsville just off the QEW and South Service Rd., near the Hamilton area.  How to Apply: Our online application will give you the option to apply to this role as a complete candidate – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.  We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application.  We will review applications as they are received and look forward to hearing from you.

Job Description

JOB DESCRIPTION

Hot job openings, fresh out of the oven!

We are happy that you are interested in joining the Domino’s team as a Customer Service Representative (CSR),here is a brief description of some of the responsibilities:

CSRs are primarily responsible for providing exceptional customer service, making great Domino’s Pizza products and maintaining cleanliness of the store. CSR’s at Domino’s work in a team environment making it important for them to be positive and productive team players. Every CSR plays a part in helping the store achieve its goals for customer service, sales growth, operational reviews and cost management.

Other responsibilities may include being a shift leader. Shift leaders are responsible for completing all shift tasks as laid out in the policies, manage other team members, balance finances and inventory and train team members. Shift leaders may be required to attend workshops to further develop their skills.

We expect the standard professionalism from our team members including arriving on time in complete uniform with a positive attitude. There are other duties a CSR may be asked to perform outside of the above description.

Who we are:

Our franchise group (Empire Pizza) operates many Domino's Pizza locations across Mississauga, Brampton, Hamilton, Orangeville, and Southwest Ontario. We love the communities we are fortunate to be in and this shows itself most obviously in our community involvement right down to the people we employ. We have a wonderful team that consistently achieves great results. We love to break boundaries and be leaders.

Our franchisee, Werner Lomker, was the reigning World's Fastest Pizza Maker from (check out his most recent 2020 win here: -lomker/). We love competing and having fun and this starts right from the top!

Locations:

1) North Hamilton Dominos: 275 James Street North

2)Downtown Hamilton Dominos: 96 Main Street East

3)Hamilton Dominos: 1171 Upper James Street

4) Stoney Church Dominos: 1782 Stone Church Road East

5) Dundas Dominos: 86 Main St, Dundas

We are very interested in growing with our team and providing opportunities for advancement internally. We can proudly say all of our current Assistant Managers and Store Managers joined our team as a CSR or delivery person. Our goal is for all of our team members to continue their journey with us or leave better equipped than they came.

Compensation and Benefits

Starting Wage: minimum wage

Health/Dental: We cover the cost of our single/individual plans for all full-time employees (3-month waiting period applies)

Other perks:

• Food Discounts
• Fitness Plan Discounts
• Access to Management Training
• Promotes Internally
• Fun and Professional Work Environment
• Team events and awards

Requirements

WHMIS, AODA, and Health & Safety Certificates (we can help direct you to these online certifications during the hiring process if you do not already have them!)

Domino's is an equal opportunity employer.

• Motivated and driven by success and accomplishments
• Time management skills
• Thrives under challenging/stressful situations
• Team player
• Charismatic and high energy personality
• Flexible schedule
• Strong customer service skills

Serving communities across Southern Ontario.

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.

Duties:

• Distributes all benefit enrollment materials and determines eligibility.

• Handle incoming customer service calls

• Dispatch incoming customer phone calls

• Accept customer calls and return customer

• Respond to client requests for coverages while representing their best interests.

• Create and explain individualized policies via our Needs Analysis system.

• Work and learn from management teams to stay up to date on new products, services, and policies. 

Job Benefits:

• Full training provided

• 100% work from home.

• Competitive compensation.

• Paid weekly along with earned bonuses.

• Career advancement opportunities.

• Full benefits after 3 months.

• Values a healthy work-life balance

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.

Duties:

• Distributes all benefit enrollment materials and determines eligibility.

• Handle incoming customer service calls

• Dispatch incoming customer phone calls

• Accept customer calls and return customer

• Respond to client requests for coverages while representing their best interests.

• Create and explain individualized policies via our Needs Analysis system.

• Work and learn from management teams to stay up to date on new products, services, and policies. 

Job Benefits:

• Full training provided

• 100% work from home.

• Competitive compensation.

• Paid weekly along with earned bonuses.

• Career advancement opportunities.

• Full benefits after 3 months.

• Values a healthy work-life balance