122 Customer Service jobs in Montréal

Job Description

Job Overview

We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients.

You will be required to respond to customers’ queries and resolve them as soon as possible. Your aim should be to maintain cordial relations with our customers. As you will be in direct contact with our clients, you should have clear knowledge about products and their functions.

In addition to this, you should be well-versed with our company’s policies and procedures. Pleasant personality and good communication skills are the key requirements for this role. You should be competent enough to provide the best customer service to our clients.

If you have the desired skills and qualifications required for this role, you can send in your applications to us.

Responsibilities

• Update and maintain customer information in the database.
• Understand the kind of services we offer during the job training.
• Provide customers with all the information that they require.
• Keep track of customer accounts by recording their account information and the issues they have reported.
• Handle customer complaints actively and ensure its resolution on time.
• Take orders and calculate the charges by processing customers’ information.
• Answer customer questions and maintain healthy relationships with the customers.
• Review customer accounts for any changes.
• Resolve customer complaints on time and ensure the quality of services is maintained.
• Handle change in policies of the company and explain them to the customer.
• Generate sales leads for our clients.
• Maintain a record of all the tasks undertaken and submit it to the higher management.

Requirements

• Bachelor’s degree in any discipline. High School Diploma with relevant experience will also be considered.
• 2+ years of experience as a Sales Representative or Front Desk Representative or related role in the Customer Service industry.
• Excellent knowledge about CRM Softwares like Zoho, Zendesk, etc.
• Knowledge of social media will be an added benefit.
• Ability to provide results under pressure.
• Excellent communication and interpersonal skills.
• Good problem-solving skills.

Job Description

IPEX est l'un des principaux fournisseurs nord-américains de systèmes de tuyauterie en plastique de pointe. Notre mission est de façonner un avenir meilleur en connectant notre clientèle à l'eau et à l'énergie.

Nous avons présentement une opportunité en tant que Représentant(e) du service à la clientèle bilingue . Ce poste sera basé à la fois à la maison et au bureau et relèvera de notre bureau de St-Laurent. Il relève du directeur du service à la clientèle du Québec.

Ne manquez pas l'occasion de vous joindre à une grande famille de professionnels axés sur les gens, de leaders d'opinion et de penseurs rapides, d'entrepreneurs dans l'âme et de combattants du statu quo !

Résumé du poste

IPEX est à la recherche d'un professionnel du service à la clientèle pour se joindre à son équipe. Le candidat retenu s'occupera de plusieurs comptes et travaillera à tous les niveaux de l'organisation, en plus de servir nos clients à l'externe.

Principales responsabilités

Le représentant du service à la clientèle travaillera dans un environnement très dynamique pour répondre aux demandes des clients concernant les commandes, les devis, les demandes de renseignements sur les produits et les vérifications des stocks/prix. Travaillant dans un environnement en constante évolution, cette personne devra effectuer plusieurs tâches à la fois tout en maintenant la plus haute qualité de service à la clientèle :

• Répondre aux demandes concernant le prix, la livraison, l'état des commandes ou l'assistance technique.
• Résoudre les retards, les problèmes de service et les disputes
• Saisir, valider et suivre les commandes des clients par EDI, fax et téléphone, à l'aide de notre solution ERP interne.
• Vérifier les numéros de compte des clients, les prix, les conditions, les exigences de livraison, etc.
• Suivre les commandes en attente et s'assurer que la production, les achats et la distribution réagissent en conséquence Préparer les devis
• Collaborer étroitement avec les autres départements de l'équipe de service pour assurer un service précis dans toutes les directions.
• Fournir une assistance technique en se référant aux diverses publications de l'IPEX.
• Répondre à toutes les demandes des clients dans les meilleurs délais.

Caractéristiques principales

• Forte volonté d'établir des relations solides avec les clients, basées sur la satisfaction de ces derniers
• Gestion globale des commandes et des demandes des clients
• Compréhension des relations de prix et/ou capacité à organiser les informations sur les prix
• Maîtrise du système informatique IPEX
• Relations avec les collègues internes et capacité à résoudre les problèmes et les litiges en consultant les membres appropriés de l'équipe.
• Attitude positive et esprit d'équipe
• Haut degré d'organisation et de précision
• Comportement et compétences au téléphone

___

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.

We currently have an opportunity for a Bilingual Customer Service Representative. This position will be both home and office based and will report to our St-Laurent office. It reports to the Customer Service Manager in Quebec.

Do not miss the opportunity to join a diverse group of people-centric professionals, leaders with vision and rapid problem solvers, entrepreneurs in spirit and status quo-fighters!

Job Summary

IPEX is seeking a dynamic Customer Service professional to join their team. You will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.

Principal Responsibilities

You will work in a high-volume environment to respond to customer requests for orders, quotes, product inquiries and stock checks/prices. Working in a fast-paced environment, the incumbent will multi-task while maintaining the highest quality of customer service:

• Respond to inquiries regarding price, delivery, or technical support
• Respond to inquiries regarding status of customer orders
• Resolve delays, service problems and disputes
• Enter, release and track customer orders via fax, and phone
• Verify customer account numbers, pricing, terms, delivery requirements etc.
• Track backorders and ensure production, purchasing and distribution are reacting accordingly Prepare quotations
• Liaise with other departments from the service team to ensure proper service from all directions
• Provide technical support by referring to various IPEX publications
• Respond to all customer inquiries in a timely manner

Key Performance Features

• High drive for building strong customer relationships based on customer satisfaction
• Overall management of sales orders and customer inquiries
• Understanding of pricing relationships, and/or ability to organize price information
• A firm grasp of the IPEX computer system
• Relationship with internal colleagues and ability to resolve problems and disputes by consulting with the appropriate team members
• Positive attitude and team focused outlook
• High degree of organization and accuracy
• Telephone manner and skills

Requirements

Qualifications et expérience

Une attitude très professionnelle et un dévouement avéré à fournir un excellent service à la clientèle dans des fonctions antérieures.

Au moins 5 ans d'expérience en tant que représentant du service clientèle

Excellentes compétences en matière de gestion du temps et de suivi, y compris la capacité à équilibrer efficacement la qualité et la quantité de travail. Excellentes compétences informatiques et Internet, en particulier Microsoft Office et le courrier électronique.

Capacité avérée à résoudre efficacement les problèmes et les plaintes des clients avec patience.

Solides compétences en matière de communication écrite et orale en français et en anglais.

Excellent esprit d'équipe et capacité avérée à s'intégrer dans un environnement d'équipe positif et à le favoriser.

Une expérience dans l'industrie est un atout.

Qualifications & experience

• A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles – comfortable interacting with all levels of the organization
• Minimum 5 years of experience as a customer service representative
• Bilingual in both English and French
• Good time management and follow-up skills, including, the ability to effectively balance quality and quantity of output Excellent computer and internet skills, especially Microsoft Office and email
• Demonstrated ability to effectively resolve customer issues and complaints patiently
• Strong written and verbal communication skills
• Good team player including the demonstrated ability to contribute to and foster a positive team environment
• Industry experience is an asset
• SAP knowledge an asset

Benefits

IPEX s'engage à fournir des aménagements aux personnes handicapées tout au long du processus de recrutement et, sur demande, travaillera avec les candidats qualifiés pour leur fournir des aménagements appropriés d'une manière qui tienne compte des besoins d'accessibilité du candidat en raison de son handicap. Les candidats qui participent à tous les aspects du processus de sélection pour les emplois IPEX peuvent demander des aménagements. Pour demander un aménagement, veuillez contacter les RH à l'adresse

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation

requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at

Job Description

Salary:

JOB SUMMARY

Since 2005,Access Cash General Partnership, operating as part of Perativ,has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members provide services to more than 10,000 ATMsacrossCanada.

At Access Cash, we are helping our customers, materially reduce their ATM management cost, improve their customer experience and make their operations more productive. We are committed to maintaining clean data driven processes that drive insight and efficiency. We pride ourselves on leading the market and developing innovative solutions for customers.

We are currently seeking a Bilingual Customer Service Representative to join our team, reporting to our St. Laurent, Quebec office on a hybrid schedule (partially in office and partially remote).

This individual isresponsible for helping manage and maintain the operational status of our ATMs, by helping identify and resolve issues with these terminals.They will also be on the front-line to answer incoming customer calls and address and/or direct customer inquiries and concerns for our French and English speaking customers. They are also a catalyst to ensure Access Cash provides the highest quality of customer service at every interaction. Ideal candidates are thrive in a fast-paced, performance driven environments and are inclined to go above and beyond to wow our customers.

MAJOR RESPONSIBILITIES

• Respond to English and French incoming calls on our Customer Service queues for merchant, cardholder and 3rd party technician support.
• Open service calls in our database, entering detailed and accurate notes, and dispatching to the applicable parties.
• Review status of open calls in system and following up, where necessary.
• Regular review and maintenance of personal Dispatch Queues.
• Maintain a high level of professionalism with clients and establishing a positive rapport with each caller.
• Investigate out-of-cash and out-of-service ATM issues, following up with customers as necessary and coordinating with key internal stakeholders to resolve the issue.
• Assist with special projects, as requested by management from time-to-time.

EDUCATION & TRAINING

• High school diploma/GED.
• Post-secondary education is an asset .
• Training in communication, soft skill development and Best Practices for dealing with customers is an asset

EXPERIENCE, TECHNICAL SKILLS, & KEY COMPETENCIES

• 1+ years bilingual Call Centre experience.
• 3+ years customer service-related experience preferred.
• Dispatch experience, an asset.
• Knowledge and understanding of best practices for dealing with customers.
• Fully proficient in English and French (verbal & written).
• Excellent verbal and written communication skills that allow individual to inform, help and clearly advise customers and to effectively liaise with other professionals.
• Calm demeanor and ability to stay focused throughout stressful calls; ability to remain courteous at all times.
• Fully proficient in Microsoft Office applications, specifically MS Outlook & MS Word.
• Active listening, with the ability to clarify customer needs and anticipate problems and resolutions.
• Strong time management skills, detail-oriented & the ability to work independently.
• Ability to quickly learn database management systems and navigate complex systems with ease.
• Open to learning; a commitment to improve customer service skills on an ongoing basis.
• Ability to learn and implement new procedures.
  

BENEFITS

• Competitive salary.
• A full and comprehensive health benefits plan (after the initial 3 months and paid for by the company), with a health spending account.
• An employee assistance program.
• Opportunity to grow your career in a thriving Financial Services Provider organization.

TO APPLY

You can learn more about our company by visiting our websites: -cash.comand

To apply, please respond to this ad, answering a few short application questions and include your cover letter and resume.

Perativ is committed to providing equal employment opportunities to all qualified employees and applicants. We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please make it clear within your cover letter. We will review applications as they are received and look forward to hearing from you.

We would like to thank you for your interest. Please note that all submissions will be assessed, however, only candidates selected for interview will be contacted.

Job Description

Salary:

Trustii est un acteur majeur dans lindustrie des services automatiss de vrification d'antcdents et des solutions intelligentes pour la gestion des risques lis aux personnes. Elle propose une plateforme adopte par des leaders canadiens de la gestion immobilire ainsi que par des quipes RH, de gestion des risques et de conformit dans des entreprises de toutes tailles. Trustii accompagne ces organisations dans la rduction des risques lis aux individus et la cration denvironnements srs.

Votre rle
En tant que Reprsentant(e) du Service la Clientle, vous serez au cur de laction. Vous serez le bras droit de nos clients, leur point de contact privilgi, toujours prt(e) rsoudre leurs problmes et amliorer leur exprience avec notre plateforme. Vous ne vous contenterez pas de rpondre aux questions : vous serez un moteur de lamlioration continue, en faisant remonter les retours des clients pour que nous soyons toujours meilleurs.

Ce que vous ferez

• Rpondre rapidement, bien et avec enthousiasme aux demandes clients par email et tlphone.
• Rsoudre des problmes techniques comme un pro et garantir une exprience fluide pour nos utilisateurs.
• Documenter toutes vos interactions et faire un suivi impeccable pour qu'aucun client ne soit laiss de ct.
• tre un dtective de feedback , remonter les bugs et suggestions pour amliorer encore nos services.
• Former nos clients tirer le meilleur parti de notre plateforme, de manire claire et engageante.
• Amliorer sans cesse le processus de support client , pour offrir une exprience toujours plus rapide et plus efficace.
• Maintenir une satisfaction client exceptionnelle grce un service ractif et personnalis.

Profil recherch

• Minimum de 2 ans d'exprience en support client ou dans un rle similaire.
• Comptence en communication verbale et crite en franais et en anglais.
• Connaissance des outils CRM et des logiciels de gestion de tickets (Zendesk, Freshdesk, etc.) - un atout
• Exprience dans le secteur technologique ou SaaS est un atout.
• Exprience pralable dans un rle de support client, idalement dans une entreprise technologique ou SaaS.
• tre proactif(ve), autonome, et avoir une forte capacit proposer des solutions.
• tre
  patient(e) et capable de crer et maintenir des relations d'affaires solides.
• tre orient(e) client et avoir un sens aigu de la rsolution de problmes.
• Bilinguisme et capacit communiquer clairement et efficacement en franais et en anglais.
• Sens de lorganisation et capacit grer plusieurs tches simultanment.
• Faire preuve dun excellent esprit d'quipe et dune forte thique de travail.

Pourquoi nous rejoindre?

• Environnement flexibles.
  • Tltravail permis.
  • 3 semaines de vacances.
  • Journe bien-tre illimit.
• Allocation annuelle pour sant et bien-tre.
• Tlmdecine et Programme daide aux employs.
• Un rle stratgique et polyvalent au sein d'une startup en pleine croissance.
• L'opportunit de travailler directement avec les clients et d'influencer la direction de nos produits.
• Une quipe passionne et collaborative, et un environnement de travail stimulant.
• La chance de participer activement la croissance et l'innovation de Trustii.

___

Trustii is a major player in the automated background verification services industry and in intelligent solutions for managing people-related risks. It offers a platform adopted by Canadian leaders in property management as well as by HR, risk management, and compliance teams in companies of all sizes. Trustii supports these organizations in reducing risks associated with individuals and in creating safe environments.

Your Role
As a Customer Service Representative, youll be at the heart of the action. Youll be our clients' right-hand person, their go-to contact, always ready to solve their problems and enhance their experience with our platform. You won't just be answering questions youll be a driving force for continuous improvement, gathering client feedback to ensure were always getting better.

What You Will Do

• Respond quickly, professionally, and enthusiastically to customer inquiries via email and phone.
• Resolve technical issues like a pro , ensuring a smooth experience for our users.
• Document all your interactions and follow up diligently to make sure no customer is left behind.
• Be a feedback detective , reporting bugs and suggestions to improve our services even further.
• Train our clients to make the most out of our platform, in a clear and engaging way.
• Continuously improve the customer support process to offer faster and more efficient service.
• Maintain exceptional customer satisfaction by providing responsive and personalized service.

What We Are Looking For

• Minimum of 2 years of experience in customer support or a similar role.
• Proficiency in verbal and written communication in French and English.
• Knowledge of CRM tools and ticket management software (Zendesk, Freshdesk, etc.) an asset.
• Experience in the tech or SaaS sector is a plus.
• Previous experience in a customer support role, ideally in a tech or SaaS company.
• Proactive, independent, and strong problem-solving ability.
• Patient and able to build and maintain solid business relationships.
• Client-oriented with strong problem-solving skills.
• Bilingual with the ability to communicate clearly and effectively in both French and English.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Excellent team spirit and a strong work ethic.

Why Join Us

• Flexible environment.
  • Remote work allowed.
  • 3 weeks of vacation.
  • Unlimited wellness days.
• Annual health and wellness allowance.
• Telemedicine and Employee Assistance Program.
• A strategic and versatile role within a fast-growing startup.
• The opportunity to work directly with clients and influence the direction of our products.
• A passionate and collaborative team, and a stimulating work environment.
• The chance to actively participate in Trustiis growth and innovation.
  
  

Job Description

Description du poste / Position Description:

*Version anglaise suivre / English version to follow

Date de dbut prvue : Lundi 15 septembre ).

Remarque : Nous acceptons uniquement les candidatures provenant de la grande rgion de Montral. De plus, la matrise de l'anglais est exige, car certains de nos clients se trouvent l'extrieur du Qubec et ne communiquent qu'en anglais.

Prt vous joindre l'un des plus importants centres contacts clients de Montral? VOXDATA vous attend !

tes-vous une personne responsable, sympathique et capable de rester calme et efficace, mme sous pression ? Alors ce poste est fait pour vous ! VOXDATA est la recherche de nouveaux talents pour rejoindre son quipe et devenir les prochains experts ddis offrir une exprience client ingale !

Pour en apprendre davantage sur notre entreprise et nos valeurs, consulter notre site web .

Pour ce poste, vous rpondrez aux appels de service de scurit bord des vhicules (aucune connaissance pralable des voitures n'est ncessaire). Vos responsabilits comprendront les tches suivantes :

• Rpondre aux appels entrants en faisant preuve d'un professionnalisme et d'une prcision exemplaire.

• Coordonner l'envoi et assistance des services d'urgence pour les vhicules impliqus dans des accidents.

• Accompagner les clients dans l'installation et l'utilisation des applications associes.

• Apporter un soutien dans diverses autres fonctions lies au service.

Expected start date: Monday, September 15th, ).

Please note: We only accept applications from the Greater Montreal area. In addition, fluency in English is required, as some of our customers are located outside Quebec and communicate only in English.

Ready to join one of the leading contact centres in Montreal? VOXDATA is waiting for you!

Are you a responsible, friendly person who can remain calm and effective, even under pressure? Then, this position is for you! VOXDATA is looking for new talent to join our team and become the next experts dedicated to providing and unparalleled customer experience!

To learn more about our company and values, visit our website

For this position, you will be answering calls relating to an in-vehicle safety service (no prior knowledge of cars is necessary). Your specific tasks will include:

• Answering inbound calls with a high level of professionalism and accuracy.

• Dispatching and assisting emergency services to vehicles involved in accidents.

• Guiding clients through the set-up and use of included applications.

• Providing support in various other service-related functions.

Exigences / Requirements:

Qu'est-ce qui fait de quelqu'un un excellent candidat ? Nous recherchons des personnes :

• Bilingues en anglais et franais, ou anglais et espagnol.

• Pouvant travailler 40 heures par semaine tout moment pendant les heures d'ouverture de la campagne : Du lundi au dimanche, de 7h00 0h00 (minuit). *Veuillez noter qu'il s'agit d'un poste permanent, temps plein, et que nous privilgions les candidats pouvant travailler 40 heures par semaine durant toute l'anne.

• Pouvant suivre une formation de neuf semaines temps plein en prsentiel (vous aurez la possibilit de travailler domicile la fin de cette priode).

• Ayant dj travaills dans le service la clientle ou les centres contacts clients, ou ayant une exprience similaire dans d'autres secteurs d'activit.

• Pouvant apprendre utiliser plusieurs programmes informatiques aisment.

• Ayant la capacit de rsoudre des problmes, s'adapter des situations changeantes et motives pour tre les meilleures des meilleures !

What do we think makes someone a great candidate? We're looking for people who:

• Are bilingual in English and French, or English and Spanish.

• Can work 40 hours/week anytime during the campaign operational days and hours: Monday to Sunday, between 7:00 AM to 12:00 AM (midnight). *Please note that this is a permanent full-time position, and we are therefore interested in candidates who can maintain a 40 hours/week year-round.

• Can complete a nine week, in office, full-time, in-office training period (you will have the option to work home after successfully completing the training period).

• Previous experience in customer service, contact centres, sales, or similar experience in other industries.

• Can learn how to use and operate multiple computer programs with ease.

• Consider themselves to be problem-solvers, adaptable to changing situations and are motivated to be the best of the best!

Benefices / Benefits:

Ce poste offre un salaire de base de 17,00 $/heure pour les candidats bilingues, avec la possibilit d'obtenir des primes. Vous aurez la possibilit de travailler domicile aprs avoir termin avec succs la priode de formation.

Voici quelques raisons qui font de VOXDATA un lieu de travail agrable :

• Avantages comptitifs: Des plans de bonis, des primes supplmentaires pour les employs les plus performants (cartes cadeaux et argent supplmentaire), des couvertures d'assurance (sant, vie et dentaire), et des bonis de rfrencement pouvant aller jusqu' 500$par personne !

• Un programme d'avantages sociaux amlior: Des rductions utiliser dans des attractions locales et d'autres services.

• Des vnements et des concours mensuels: Avec des prix gagner, une fte de fin d'anne et des vnements de reconnaissance pour le personnel.

• Opportunits de croissance interne: Nous encourageons la mobilit interne avec des positions tels que chef d'quipe, coach, formateur, mentor et mme des postes administratifs. Nous sommes fiers de promouvoir nos talents internes ds que l'occasion se prsente.

• Des postes varis: Service la clientle, vente, assistance technique, avec des rles bilingues et des options d'horaires varies. Nous cherchons valoriser vos comptences dans un poste qui vous correspond !

• Un emplacement idal: Un bureau facilement accessible au cur du centre-ville de Montral, avec la possibilit de travailler domicile.

• Un environnement de travail inclusif et motivant: Nous crons un milieu positif ou nos agents peuvent s'panouir et dvelopper pleinement leur potentiel.

• Des opportunits de dveloppement: Grce des runions d'quipe, des sances de coaching personnalis et des valuations de performance, nous vous aidons renforcer vos comptences et devenir un expert dans votre domaine.

Soumettez votre candidature ds maintenant pour dbuter le processus d'embauche et voyez par vous-mme pourquoi travailler chez VOXDATA est une exprience unique !

This position has a base salary of 17.00/hour for bilingual applicants, with the chance to earn bonuses. You will have the opportunity to work from home upon successfully completing the training period.

Here are some reasons why working at VOXDATA is such a great experience:

• Competitive additional benefits: These include bonus plans, additional bonuses for top performers (gift cards and extra money!), insurance coverages (health, life, and dental), and employee referral bonuses up to 500 per person.

• A newly improved employee perk program: Offering discounts to use at local attractions and other services.

• Monthly events and contests at the office: With prizes to win, holiday parties, and staff recognition events.

• Internal growth opportunities: We promote internal mobility with roles such as team leader, coach, trainer, mentor, and even administrative positions. We are proud to turn to our current staff for promotions whenever possible.

• A variety of position types: Customer service, sales, and technical support, with bilingual roles and ranging scheduling options. We want to highlight your unique skillset in a position that is best suited to you.

• Prime location: An easily accessible and coveted office location in the heart of Downtown Montreal, with the option to work from home.

• A diverse, supportive, and encouraging work environment: Our goal is to help our agents shine and succeed to their fullest potential.

• Development opportunities: Through team meetings, one-on-one coaching sessions, and performance evaluations; we help you enhance your skills and become an expert in your role.

Submit an application now to start the hiring process started and see for yourself why working at VOXDATA is such a unique experience!

Job Description

Company Description

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together!

We’re Hiring NIGHT SHIFT Customer Service Agents!
Join our team and support our growing regulated online sports betting and casino operation, serving players across Canada since 1999!

Positions Available:

Night Shift (Night shift pays a premium of +$1/hour) Hours are 9 PM to 7 AM 

Compensation & Benefits:
•Pay: $1,600/year, or 20/hour. 40 hours paid weekly.
•Bonus: Quarterly performance bonuses up to 10%.
•Insurance: Premium group health insurance (post probation), 80% employer covered
•Retirement: Company-matched private retirement plan after one year.
•Additional Perks: Two paid breaks and a paid lunch hour daily, gym memberships after three months, full-time schedules with a four on, three off rotation.

Responsibilities:
•Assist customers in our Online Sportsbook & Casino via live chat, email, and phone.
•Provide quality customer experiences lending to our ambitious growth plans in Canada.

 

•Customer-centric, outgoing, and empathetic.
•Thrive in fast-paced environments,
•Excellent written and oral English skills.
•Proficient in Microsoft Office and basic math.
•Previous knowledge of customer ticketing systems is an asset.
•French is an asset but not required.
 

About Us: Sports Interaction, based on Montreal's South Shore, is Canada’s oldest sportsbook. Partnered with Entain, we offer growth opportunities within Canada and globally.

Schedule:
•24/7 operation with dedicated overnight team positions.
•Weekend and evening availability required.
•3 consecutive days off per week

Workspace:
•First weeks of paid training on-site. Hybrid working model, in office approximately once per week. .
•Must live within commuting distance of Montreal's South Shore.

•Start Date: Sept. 22nd.

 

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.