63 Customer Service jobs in Terrebonne

Job Description

About Us

Almost every single thing that you eat, wear, or use (yes, even that Pikachu-shaped baseball cap you secretly love to wear) is imported. But before it makes it past the border, there’s a final, looming hurdle: customs. A complex maze of regulations, enough documentation to bankrupt Dunder Mifflin, harmonized codes, and debates about Santa suit classifications stand between businesses and their products hitting the shelves.

Clearit Canada makes customs brokerage seamless for importers in the US and Canada with a modern, digital, frictionless platform. And we’re not alone; Clearit is a proud part of the Freightos Group, a logistics technology company that aims to make global trade frictionless. We work with some of the largest companies in the world, are regularly featured in top-tier publications, make our families proud and are traded on the Nasdaq (CRGO).

About the Role

As a Customer Service Representative specializing in customs brokerage, your role is crucial in ensuring smooth and efficient operations that consistently meet our clients' needs. You are the primary point of contact, acting as a bridge between our clients and the complex regulations of international trade. Your ability to manage detailed tasks effectively will facilitate seamless transactions and enhance our clients' overall experience with our services.

This entry-level position offers an excellent opportunity to develop professional skills in the dynamic field of customs brokerage. Your proactive follow-up, problem-solving acumen, and keen attention to detail will be key to your success and growth within the department.

Responsibilities:

• Provide prompt, professional, and courteous responses to client inquiries through phone and email.
• Efficiently manage a shared email inbox to ensure that responses and follow-ups are executed in a timely manner.
• Accurately prepare quotes for customs brokerage services and associated fees.
• Proactively contact clients to facilitate the processing of payments for services.
• Assist clients with CARM registration, RPP (Release Prior to Payment) bond enrollment, and navigate other CBSA-related requirements.
• Collaborate with internal departments to facilitate the seamless release of shipments.
• Resolve escalated customer issues with a problem-solving approach and professional fineset.
• Diligently follow up with clients to collect missing documents or information necessary for customs clearance.

About You

Basic Requirements:

• High school diploma or equivalent
• Proficient in Google Sheets or Microsoft Excel with ability to manage working data and formulas
• Demonstrated interest in customs brokerage and international trade
• Exceptional organizational skills with strong attention to detail
• Clear and professional written and verbal communication abilities
• Customer-focused mindset with proven interpersonal skills
• Adaptable team player who welcomes feedback and continuous improvement
• Ability to be physically present at our Montreal office a minimum of 8 times monthly

Preferred Requirements:

• Bilingual (French & English)
• Dispatching experience
• Experience or demonstrated interest in utilizing AI to improve operational efficiency
• Background in logistics or supply chain management
• Knowledge of transportation management systems
• Familiarity with customs documentation and procedures

Schedule:

M-F 8 hours per day. 9am-5pm EST.

Benefits

• Pay: $38K
• Hybrid work model with just 2 days in person per week
• 15 paid vacation days plus holidays
• Annual training budget
• Equity incentives that vest over time, aligning your success with company growth
• Location in Montreal, Quebec (metro Namur)

Freightos is an equal opportunity employer, committed to treating all potential employees fairly and ensuring equal opportunities for everyone.

Job Description

IPEX est l'un des principaux fournisseurs nord-américains de systèmes de tuyauterie en plastique de pointe. Notre mission est de façonner un avenir meilleur en connectant notre clientèle à l'eau et à l'énergie.

Nous avons présentement une opportunité en tant que Représentant(e) du service à la clientèle bilingue . Ce poste sera basé à la fois à la maison et au bureau et relèvera de notre bureau de St-Laurent. Il relève du directeur du service à la clientèle du Québec.

Ne manquez pas l'occasion de vous joindre à une grande famille de professionnels axés sur les gens, de leaders d'opinion et de penseurs rapides, d'entrepreneurs dans l'âme et de combattants du statu quo !

Résumé du poste

IPEX est à la recherche d'un professionnel du service à la clientèle pour se joindre à son équipe. Le candidat retenu s'occupera de plusieurs comptes et travaillera à tous les niveaux de l'organisation, en plus de servir nos clients à l'externe.

Principales responsabilités

Le représentant du service à la clientèle travaillera dans un environnement très dynamique pour répondre aux demandes des clients concernant les commandes, les devis, les demandes de renseignements sur les produits et les vérifications des stocks/prix. Travaillant dans un environnement en constante évolution, cette personne devra effectuer plusieurs tâches à la fois tout en maintenant la plus haute qualité de service à la clientèle :

• Répondre aux demandes concernant le prix, la livraison, l'état des commandes ou l'assistance technique.
• Résoudre les retards, les problèmes de service et les disputes
• Saisir, valider et suivre les commandes des clients par EDI, fax et téléphone, à l'aide de notre solution ERP interne.
• Vérifier les numéros de compte des clients, les prix, les conditions, les exigences de livraison, etc.
• Suivre les commandes en attente et s'assurer que la production, les achats et la distribution réagissent en conséquence Préparer les devis
• Collaborer étroitement avec les autres départements de l'équipe de service pour assurer un service précis dans toutes les directions.
• Fournir une assistance technique en se référant aux diverses publications de l'IPEX.
• Répondre à toutes les demandes des clients dans les meilleurs délais.

Caractéristiques principales

• Forte volonté d'établir des relations solides avec les clients, basées sur la satisfaction de ces derniers
• Gestion globale des commandes et des demandes des clients
• Compréhension des relations de prix et/ou capacité à organiser les informations sur les prix
• Maîtrise du système informatique IPEX
• Relations avec les collègues internes et capacité à résoudre les problèmes et les litiges en consultant les membres appropriés de l'équipe.
• Attitude positive et esprit d'équipe
• Haut degré d'organisation et de précision
• Comportement et compétences au téléphone

___

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.

We currently have an opportunity for a Bilingual Customer Service Representative. This position will be both home and office based and will report to our St-Laurent office. It reports to the Customer Service Manager in Quebec.

Do not miss the opportunity to join a diverse group of people-centric professionals, leaders with vision and rapid problem solvers, entrepreneurs in spirit and status quo-fighters!

Job Summary

IPEX is seeking a dynamic Customer Service professional to join their team. You will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.

Principal Responsibilities

You will work in a high-volume environment to respond to customer requests for orders, quotes, product inquiries and stock checks/prices. Working in a fast-paced environment, the incumbent will multi-task while maintaining the highest quality of customer service:

• Respond to inquiries regarding price, delivery, or technical support
• Respond to inquiries regarding status of customer orders
• Resolve delays, service problems and disputes
• Enter, release and track customer orders via fax, and phone
• Verify customer account numbers, pricing, terms, delivery requirements etc.
• Track backorders and ensure production, purchasing and distribution are reacting accordingly Prepare quotations
• Liaise with other departments from the service team to ensure proper service from all directions
• Provide technical support by referring to various IPEX publications
• Respond to all customer inquiries in a timely manner

Key Performance Features

• High drive for building strong customer relationships based on customer satisfaction
• Overall management of sales orders and customer inquiries
• Understanding of pricing relationships, and/or ability to organize price information
• A firm grasp of the IPEX computer system
• Relationship with internal colleagues and ability to resolve problems and disputes by consulting with the appropriate team members
• Positive attitude and team focused outlook
• High degree of organization and accuracy
• Telephone manner and skills

Requirements

Qualifications et expérience

Une attitude très professionnelle et un dévouement avéré à fournir un excellent service à la clientèle dans des fonctions antérieures.

Au moins 5 ans d'expérience en tant que représentant du service clientèle

Excellentes compétences en matière de gestion du temps et de suivi, y compris la capacité à équilibrer efficacement la qualité et la quantité de travail. Excellentes compétences informatiques et Internet, en particulier Microsoft Office et le courrier électronique.

Capacité avérée à résoudre efficacement les problèmes et les plaintes des clients avec patience.

Solides compétences en matière de communication écrite et orale en français et en anglais.

Excellent esprit d'équipe et capacité avérée à s'intégrer dans un environnement d'équipe positif et à le favoriser.

Une expérience dans l'industrie est un atout.

Qualifications & experience

• A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles – comfortable interacting with all levels of the organization
• Minimum 5 years of experience as a customer service representative
• Bilingual in both English and French
• Good time management and follow-up skills, including, the ability to effectively balance quality and quantity of output Excellent computer and internet skills, especially Microsoft Office and email
• Demonstrated ability to effectively resolve customer issues and complaints patiently
• Strong written and verbal communication skills
• Good team player including the demonstrated ability to contribute to and foster a positive team environment
• Industry experience is an asset
• SAP knowledge an asset

Benefits

IPEX s'engage à fournir des aménagements aux personnes handicapées tout au long du processus de recrutement et, sur demande, travaillera avec les candidats qualifiés pour leur fournir des aménagements appropriés d'une manière qui tienne compte des besoins d'accessibilité du candidat en raison de son handicap. Les candidats qui participent à tous les aspects du processus de sélection pour les emplois IPEX peuvent demander des aménagements. Pour demander un aménagement, veuillez contacter les RH à l'adresse

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation

requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at

#IPXCA

Job Description

Salary:

JOB SUMMARY

Since 2005,Access Cash General Partnership, operating as part of Perativ,has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members provide services to more than 10,000 ATMsacrossCanada.

At Access Cash, we are helping our customers, materially reduce their ATM management cost, improve their customer experience and make their operations more productive. We are committed to maintaining clean data driven processes that drive insight and efficiency. We pride ourselves on leading the market and developing innovative solutions for customers.

We are currently seeking a Bilingual Customer Service Representative to join our team, reporting to our St. Laurent, Quebec office on a hybrid schedule (partially in office and partially remote).

This individual isresponsible for helping manage and maintain the operational status of our ATMs, by helping identify and resolve issues with these terminals.They will also be on the front-line to answer incoming customer calls and address and/or direct customer inquiries and concerns for our French and English speaking customers. They are also a catalyst to ensure Access Cash provides the highest quality of customer service at every interaction. Ideal candidates are thrive in a fast-paced, performance driven environments and are inclined to go above and beyond to wow our customers.

MAJOR RESPONSIBILITIES

• Respond to English and French incoming calls on our Customer Service queues for merchant, cardholder and 3rd party technician support.
• Open service calls in our database, entering detailed and accurate notes, and dispatching to the applicable parties.
• Review status of open calls in system and following up, where necessary.
• Regular review and maintenance of personal Dispatch Queues.
• Maintain a high level of professionalism with clients and establishing a positive rapport with each caller.
• Investigate out-of-cash and out-of-service ATM issues, following up with customers as necessary and coordinating with key internal stakeholders to resolve the issue.
• Assist with special projects, as requested by management from time-to-time.

EDUCATION & TRAINING

• High school diploma/GED.
• Post-secondary education is an asset .
• Training in communication, soft skill development and Best Practices for dealing with customers is an asset

EXPERIENCE, TECHNICAL SKILLS, & KEY COMPETENCIES

• 1+ years bilingual Call Centre experience.
• 3+ years customer service-related experience preferred.
• Dispatch experience, an asset.
• Knowledge and understanding of best practices for dealing with customers.
• Fully proficient in English and French (verbal & written).
• Excellent verbal and written communication skills that allow individual to inform, help and clearly advise customers and to effectively liaise with other professionals.
• Calm demeanor and ability to stay focused throughout stressful calls; ability to remain courteous at all times.
• Fully proficient in Microsoft Office applications, specifically MS Outlook & MS Word.
• Active listening, with the ability to clarify customer needs and anticipate problems and resolutions.
• Strong time management skills, detail-oriented & the ability to work independently.
• Ability to quickly learn database management systems and navigate complex systems with ease.
• Open to learning; a commitment to improve customer service skills on an ongoing basis.
• Ability to learn and implement new procedures.
  

BENEFITS

• Competitive salary.
• A full and comprehensive health benefits plan (after the initial 3 months and paid for by the company), with a health spending account.
• An employee assistance program.
• Opportunity to grow your career in a thriving Financial Services Provider organization.

TO APPLY

You can learn more about our company by visiting our websites: -cash.comand

To apply, please respond to this ad, answering a few short application questions and include your cover letter and resume.

Perativ is committed to providing equal employment opportunities to all qualified employees and applicants. We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please make it clear within your cover letter. We will review applications as they are received and look forward to hearing from you.

We would like to thank you for your interest. Please note that all submissions will be assessed, however, only candidates selected for interview will be contacted.

Job Description

Company Description

Who We Are

Mitten is the original Canadian manufacturer and market leader of vinyl siding. Our continued focus on operational excellence has set the industry benchmark for service, quality, performance and design, backed by the best in class lifetime warranty. As a coast to coast distributor of premium exterior building products we are the link between architects, builders and installers providing an endless variety of business and design solutions. As part of the Cornerstone Building Brands family, we are the largest manufacturer of exterior building products in North America. Our Canadian made vinyl siding has the largest and boldest colour palette in the industry and our colour matched aluminum, shake, stone, and accessories provide the perfect complements and finishing touches to any project. Our products maximize curb appeal and benefit installers by minimizing labour requirements.
Mitten Building Products is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.
At Mitten Building Products, we strive to produce a continuous stream of market leading products and services. We are creative and seek to recognize, embrace and apply new ideas and commercialize them more quickly than our competitors. We relentlessly seek to raise the bar on our products and services. We establish a reputation for innovation, quality and service that differentiates us from our competitors and enables us to tailor products and services to be the market leader.
Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Why Join Our Team
Our employees are empowered to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader.

What You Can Expect from our Company
· You will be Part of a Winning Team
· You Can Capitalize on Your Opportunities and Make an Impact
· You Will Be Well Rewarded for Your Contributions to our Success
· You’ll work for a growing company with an excellent reputation in our sector for providing great products and customer service
· Competitive and tangible rewards that provide fair compensation relative to expectations and effort including base earnings, benefits for you and your family, and contributions toward your retirement savings
· Additional performance-based compensation depending on your role
· Competitive vacation time and flexibility in work schedules and location consistent with your role
· Resources and support to help you manage your personal wellness

What the Company Expects of our Team
· Bring yourself fully to work each day
· Playing your role on the team so together we Win as One
· Welcoming and Driving Change to support our continued evolution
· Help drive the success of our Canadian Business through living our universal core values
· Making an Impact to ensure our continued success

The Customer Service Representative is responsible 1) taking and processing orders; 2) responding to customers in person, online and by phone; 3) ensuring customer satisfaction by anticipating customer needs and proposing appropriate solutions based on our product portfolio.  As an integral member of the team, the Customer Service Representative maintains productive working relationships, internally and externally, and coordinates all aspects of the sale from orders to deliveries and payments.

• Create and manage order entries.
• Prepare daily order schedule and distribute to warehouse staff.
• Collaborate with warehouse to address shipping errors and discrepancies.
• Address delivery-related issues such as late shipments, shortages and damaged products.
• Prepare all required paperwork for freight claims due to damages and arrange for credit, or reshipment.
• Process transactions including payments and credits.
• Service customers directly by telephone, email, mail over the counter and in the showroom.
• Respond to customers and sales representatives on inquiries pertaining to product, shipping, warranty, etc.
• Support outside sales team by adopting internal processes to ensure customer satisfaction.
• Product knowledge to assist dealers/customers with parts or install inquiries.
• Participate in local trade shows, occasionally requiring weekend support.
• Complete other tasks, as requested by Branch Manager.
• Bilingual -Proficient in French speaking and writing. English - conversational 

EDUCATION

• Completion of college/vocational or technical training (minimum requirement: Grade 12 or GED).

• Computer literate; proficiency in using the MS Office Suite including Word, Excel and Outlook.
• Knowledge of building materials and construction techniques is an asset, but not required.

SKILLS AND ATTRIBUTES

• Inside Sales or Order Desk experience is an asset!
• Strong administrative, organizational, time management and prioritizing skills.
• Able to handle a fast paced, demanding environment and to act with urgency when necessary.
• Customer-focused attitude with a high level of professionalism and discretion.
• Dedicated team player that can work effectively with their own team as well as other departments to achieve goals.
• Attention to detail and ability to follow up on customer orders.
• Excellent communication, interpersonal skills, and ethics.

Job Description

Description du poste / Position Description:

*Version anglaise suivre / English version to follow

Remarque : Nous n'acceptons que les candidatures provenant de la grande rgion de Montral. De plus, la matrise de l'anglais est exige, car certains de nos clients se trouvent l'extrieur du Qubec et ne communiquent qu'en anglais.

Prt vous joindre l'un des plus importants centres contacts clients de Montral? VOXDATA vous attend !

tes-vous une personne sympathique, dynamique et dtermine offrir un service client exceptionnel ? Alors ce poste est fait pour vous ! VOXDATA est la recherche de nouveaux talents pour rejoindre son quipe et devenir les prochains experts ddis offrir une exprience client ingale !

Pour en apprendre davantage sur notre entreprise et nos valeurs, consulter notre site web :

Tches associes :

• Fournir un service client exceptionnel chaque interaction.

• Rpondre aux questions des clients.

• Rpondre aux courriels des clients et aux appels entrants.

Please note: We only accept applications from the Greater Montreal area. In addition, fluency in English is required, as some of our customers are located outside Quebec and communicate only in English.

Ready to join one of the leading contact centres in Montreal? VOXDATA is waiting for you!

Are you a friendly, dynamic person, determined to deliver exceptional customer service? Then, this position is for you! VOXDATA is looking for new talent to join our team and become the next experts dedicated to providing and unparalleled customer experience

To learn more about our company and values, visit our website

Associated Tasks:

• Providing exceptional customer service in every interaction.

• Answering client questions and helping to resolve issues.

• Replying to client emails and responding to inbound calls.

Exigences:

Qu'est-ce qui fait un excellent candidat ? Nous recherchons des personnes :

• Pouvant travailler temps plein (40 heures par semaine), du lundi au vendredi, de 8 h 21 h, et le samedi, de 9 h 19 h. *Veuillez noter qu'il s'agit d'un poste permanent, temps plein, et que nous privilgions les candidats pouvant travailler 40 heures par semaine durant toute l'anne.

• Disponibles pour complter la formation en prsentiel, temps plein (40 heures/semaine).

• Parlez couramment l'anglais et le cantonais, l'anglais et le mandarin, ou les trois.
• Ayant dj travaill dans le service la clientle, les ventes ou les centres contacts clients ; ou avoir une exprience similaire dans d'autres secteurs d'activit.

• Pouvant apprendre utiliser plusieurs programmes informatiques aisment.

• Proactives, ayant une capacit d'adaptation et motiv tre le meilleur des meilleurs !

What do we think makes someone a great candidate? We're looking for people who:

• Can work full-time (40 hours/week), within the operational hours of Monday to Friday, 8 AM to 9 PM, and on Saturdays, between 9 AM to 7 PM. *Please note this is a permanent, full-time position, and we are therefore interested in candidates who can maintain a 40 hours/week year-round.

• Are available to complete in-office, full time training (40 hours/week).

• Are fluent in English and Cantonese, English and Mandarin, or all three.
• Previous experience in customer service, sales, or contact centres, or similar experience in other industries.

• Can learn how to use and operate multiple computer programs with ease.

• Consider themselves to be problem-solvers, adaptable to changing situations and are motivated to be the best of the best!

Bnfices / Benefits:

Offrant un salaire comptitif dtermin par les comptences linguistiques.

Voici quelques raisons qui font de VOXDATA un lieu de travail agrable :

• Avantages comptitifs : Des plans de bonis, des primes supplmentaires pour les employs les plus performants (cartes cadeaux et argent supplmentaire), des couvertures d'assurance (sant, vie et dentaire), et des bonis de rfrencement pouvant aller jusqu' 500$ par personne !

• Un programme d'avantages sociaux amlior: Des rductions utiliser dans des attractions locales et d'autres services.

• Des vnements et des concours mensuels: Avec des prix gagner, une fte de fin d'anne et des vnements de reconnaissance pour le personnel.

• Opportunits de croissance interne: Nous encourageons la mobilit interne avec des positions tels que chef d'quipe, coach, formateur, mentor et mme des postes administratifs. Nous sommes fiers de promouvoir nos talents internes ds que l'occasion se prsente.

• Des postes varis: Service la clientle, vente, assistance technique, avec des rles bilingues et des options d'horaires varies. Nous cherchons valoriser vos comptences dans un poste qui vous correspond !

• Un emplacement idal: Un bureau facilement accessible au cur du centre-ville de Montral, avec la possibilit de travailler domicile.

• Un environnement de travail inclusif et motivant: Nous crons un milieu positif ou nos agents peuvent s'panouir et dvelopper pleinement leur potentiel.

• Des opportunits de dveloppement: Grce des runions d'quipe, des sances de coaching personnalis et des valuations de performance, nous vous aidons renforcer vos comptences et devenir un expert dans votre domaine.

Soumettez votre candidature ds maintenant pour dbuter le processus d'embauche et voyez par vous-mme pourquoi travailler chez VOXDATA est une exprience unique !

Offering a competitive salary determined by language skills.

Here are some reasons why working at VOXDATA is such a great experience:

• Competitive additional benefits: These include bonus plans, additional bonuses for top performers (gift cards and extra money!), insurance coverages (health, life, and dental), and employee referral bonuses up to $500 per person!

• A newly improved employee perk program: Offering discounts to use at local attractions and other services.

• Monthly events and contests at the office: With prizes to win, holiday parties, and staff recognition events.

• Internal growth opportunities: We promote internal mobility with roles such as team leader, coach, trainer, mentor, and even administrative positions. We are proud to turn to our current staff for promotions whenever possible.

• A variety of position types: Customer service, sales, and technical support, with bilingual roles and ranging scheduling options. We want to highlight your unique skillset in a position that is best suited to you.

• Prime location: An easily accessible and coveted office location in the heart of Downtown Montreal, with the option to work from home.

• A diverse, supportive, and encouraging work environment; our goal is to help our agents shine and succeed to their fullest potential.

• Development opportunities: Through team meetings, one-on-one coaching sessions, and performance evaluations; we help you enhance your skills and become an expert in your role.

Submit an application now to start the hiring process started and see for yourself why working at VOXDATA is such a unique experience!

Job Description

Salary:

Trustii est un acteur majeur dans lindustrie des services automatiss de vrification d'antcdents et des solutions intelligentes pour la gestion des risques lis aux personnes. Elle propose une plateforme adopte par des leaders canadiens de la gestion immobilire ainsi que par des quipes RH, de gestion des risques et de conformit dans des entreprises de toutes tailles. Trustii accompagne ces organisations dans la rduction des risques lis aux individus et la cration denvironnements srs.

Votre rle
En tant que Reprsentant(e) du Service la Clientle, vous serez au cur de laction. Vous serez le bras droit de nos clients, leur point de contact privilgi, toujours prt(e) rsoudre leurs problmes et amliorer leur exprience avec notre plateforme. Vous ne vous contenterez pas de rpondre aux questions : vous serez un moteur de lamlioration continue, en faisant remonter les retours des clients pour que nous soyons toujours meilleurs.

Ce que vous ferez

• Rpondre rapidement, bien et avec enthousiasme aux demandes clients par email et tlphone.
• Rsoudre des problmes techniques comme un pro et garantir une exprience fluide pour nos utilisateurs.
• Documenter toutes vos interactions et faire un suivi impeccable pour qu'aucun client ne soit laiss de ct.
• tre un dtective de feedback , remonter les bugs et suggestions pour amliorer encore nos services.
• Former nos clients tirer le meilleur parti de notre plateforme, de manire claire et engageante.
• Amliorer sans cesse le processus de support client , pour offrir une exprience toujours plus rapide et plus efficace.
• Maintenir une satisfaction client exceptionnelle grce un service ractif et personnalis.

Profil recherch

• Minimum de 2 ans d'exprience en support client ou dans un rle similaire.
• Comptence en communication verbale et crite en franais et en anglais.
• Connaissance des outils CRM et des logiciels de gestion de tickets (Zendesk, Freshdesk, etc.) - un atout
• Exprience dans le secteur technologique ou SaaS est un atout.
• Exprience pralable dans un rle de support client, idalement dans une entreprise technologique ou SaaS.
• tre proactif(ve), autonome, et avoir une forte capacit proposer des solutions.
• tre
  patient(e) et capable de crer et maintenir des relations d'affaires solides.
• tre orient(e) client et avoir un sens aigu de la rsolution de problmes.
• Bilinguisme et capacit communiquer clairement et efficacement en franais et en anglais.
• Sens de lorganisation et capacit grer plusieurs tches simultanment.
• Faire preuve dun excellent esprit d'quipe et dune forte thique de travail.

Pourquoi nous rejoindre?

• Environnement flexibles.
  • Tltravail permis.
  • 3 semaines de vacances.
  • Journe bien-tre illimit.
• Allocation annuelle pour sant et bien-tre.
• Tlmdecine et Programme daide aux employs.
• Un rle stratgique et polyvalent au sein d'une startup en pleine croissance.
• L'opportunit de travailler directement avec les clients et d'influencer la direction de nos produits.
• Une quipe passionne et collaborative, et un environnement de travail stimulant.
• La chance de participer activement la croissance et l'innovation de Trustii.

___

Trustii is a major player in the automated background verification services industry and in intelligent solutions for managing people-related risks. It offers a platform adopted by Canadian leaders in property management as well as by HR, risk management, and compliance teams in companies of all sizes. Trustii supports these organizations in reducing risks associated with individuals and in creating safe environments.

Your Role
As a Customer Service Representative, youll be at the heart of the action. Youll be our clients' right-hand person, their go-to contact, always ready to solve their problems and enhance their experience with our platform. You won't just be answering questions youll be a driving force for continuous improvement, gathering client feedback to ensure were always getting better.

What You Will Do

• Respond quickly, professionally, and enthusiastically to customer inquiries via email and phone.
• Resolve technical issues like a pro , ensuring a smooth experience for our users.
• Document all your interactions and follow up diligently to make sure no customer is left behind.
• Be a feedback detective , reporting bugs and suggestions to improve our services even further.
• Train our clients to make the most out of our platform, in a clear and engaging way.
• Continuously improve the customer support process to offer faster and more efficient service.
• Maintain exceptional customer satisfaction by providing responsive and personalized service.

What We Are Looking For

• Minimum of 2 years of experience in customer support or a similar role.
• Proficiency in verbal and written communication in French and English.
• Knowledge of CRM tools and ticket management software (Zendesk, Freshdesk, etc.) an asset.
• Experience in the tech or SaaS sector is a plus.
• Previous experience in a customer support role, ideally in a tech or SaaS company.
• Proactive, independent, and strong problem-solving ability.
• Patient and able to build and maintain solid business relationships.
• Client-oriented with strong problem-solving skills.
• Bilingual with the ability to communicate clearly and effectively in both French and English.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Excellent team spirit and a strong work ethic.

Why Join Us

• Flexible environment.
  • Remote work allowed.
  • 3 weeks of vacation.
  • Unlimited wellness days.
• Annual health and wellness allowance.
• Telemedicine and Employee Assistance Program.
• A strategic and versatile role within a fast-growing startup.
• The opportunity to work directly with clients and influence the direction of our products.
• A passionate and collaborative team, and a stimulating work environment.
• The chance to actively participate in Trustiis growth and innovation.