10 Customer Service jobs in Walkerton

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.

Duties:

• Distributes all benefit enrollment materials and determines eligibility.

• Handle incoming customer service calls

• Dispatch incoming customer phone calls

• Accept customer calls and return customer

• Respond to client requests for coverages while representing their best interests.

• Create and explain individualized policies via our Needs Analysis system.

• Work and learn from management teams to stay up to date on new products, services, and policies. 

Job Benefits:

• Full training provided

• 100% work from home.

• Competitive compensation.

• Paid weekly along with earned bonuses.

• Career advancement opportunities.

• Full benefits after 3 months.

• Values a healthy work-life balance

**Position Description**
This role has a starting hourly rate of **$23.64** !
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc.
Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver's licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.
**SUMMARY/PURPOSE:**
+ Evaluates an applicant's eligibility to apply for an Ontario Driver's Licence.
+ Assesses applicants' identity documents for validity.
+ Provides information and assistance related to Driver Examination services.
+ To ensure the fair and proper issuance of an Ontario Driver's Licence.
**KEY RESPONSIBILITIES:**
+ Provides excellent customer service during the delivery all Driver Examination Services.
+ Providing information and assistance to applicants for all classes of licences.
+ Reviewing applicant information to determine eligibility for a variety of classes of licences.
+ Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
+ Scheduling and dispatching road tests and issuing temporary licences.
+ Collecting fees for a variety of transactions.
+ Investigating problems or errors on the driver record and initiating corrections.
+ Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
+ Adheres to all Ministry and operational confidentiality requirements.
+ Other related duties relevant to this position as may be required.
**HEALTH AND SAFETY:**
+ Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.
+ Takes every precaution to contribute to a safe and healthy workplace.
+ Demonstrates correct use of equipment, materials and protective devices required by law.
+ Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures.
+ Takes the initiative to report unsafe conditions.
+ Complies with Part III, Section 27 of the OHSA (Duties of Workers).
**OTHER/PROJECTS:**
+ Comply with Serco Canada Inc. policies and procedures.
+ Performs other tasks as assigned by management, including but not limited to special projects.
+ Must participate in obtaining any required security measures, as deemed by Serco.
+ Must participate in Initial and maintenance training for Customer Service Agent.
**Qualifications**
**JOB REQUIREMENTS:**
**EDUCATION /CERTIFICATIONS:**
+ Successful completion of the Customer Service Agent training program
+ GED or high school diploma as a minimum
+ Must hold a valid Ontario Class G driver's licence.
**KNOWLEDGE and EXPERENCE:**
+ Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
+ Intermediate level computer skills required
+ Two (2) years' experience with demonstrated excellent customer service.
**SKILLS/COMPETENCIES**
**(Interpersonal Communication, Financial, Managerial, Problem solving):**
+ Excellent customer service skills, ability to deal with difficult and highly complex situations.
+ Ability to multi-task.
+ Ability to process and manage sensitive personal information.
+ Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
+ Strong judgement and decision-making skills.
**Knowledge and understanding of driving and assessment** Driving test policies and standards, requirements of the driving test.
**Assessment skills** - Ability to observe accurately, monitor and evaluate overall candidate performance. Uniformity and consistency in assessment. Assimilate information quickly and extract key points.
**Quality of service** - Ability to establish and communicate what the candidate can expect during licensing process. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results.
**Fostering Change -** The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness.
**Thoroughness -** The ability to ensure that one's own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment.
**Decisiveness -** The ability to make difficult decisions in a timely manner.
**Stress Management -** The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.
**Personal credibility -** To be responsible, reliable, and trustworthy.
**MENTAL AND PHYSICAL EFFORT:**
+ Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2-4 hrs/day
+ Physical: Activities are low intensity, less than 2 hrs/day
**WORKING CONDITIONS:**
+ Little exposure to disagreeable elements
+ Minor risk of injury, harm, or illness
**Must pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check**
_**Employee hours vary based on customer demand and location's operating hours._
_**This position may require extended shift hours and possibly Saturday hours (depending on location) during certain periods of the year when Drive Test Centre volume is higher._
_**This position requires the attendance of a formal training session, which includes classroom instruction with experienced and qualified trainers and on-the-job shadowing at a Drive Test Centre facilitated by a coach. If you are unsuccessful at any stage of the training, your employment will end effective immediately._
If you are interested in supporting and working with our Customer Service professionals and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!We thank all applicants for their interest. However, only candidates selected for an interview will be contacted.
Serco Canada Inc. an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values, Serco Canada is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Serco Canada will provide accommodation for applicants in all aspects of the hiring process. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: .If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice ( .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Click here to apply now ( to Serco?**
Join our Talent Community! ( _70197_
**Recruiting Location : Location** _CA-ON-Walkerton_
**Category** _Customer Service_
**Position Type** _Part-Time_
**Security Clearance** _Criminal Record Check (CPIC); Fingerprint Criminal Record Check_
**Telework** _No - Teleworking not available for this position_
**Campaign** _LPDES_

Now accepting applicants for Focus Group studies. Earn up to $850 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
$5- 150 (per 1 hour session)
300- 850 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to $850 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
$5- 150 (per 1 hour session)
300- 850 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

**Position Description**
SERCO is offering a starting hourly rate of **$20.43** !
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada.
You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Customer Service Agents are based out of one of our 56 DriveTest Centre locations. Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!
Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver's licensing process. Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services. Serco's Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.
**SUMMARY/PURPOSE:**
+ Provides information and assistance related to Driver Examination services.
+ Assesses applicants' identity documents for validity.
**KEY RESPONSIBILITIES:**
+ Provides excellent customer service during the delivery all Driver Examination Services.
+ Providing information and assistance to applicants for all classes of licences.
+ Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
+ Adheres to all Ministry and operational confidentiality requirements.
+ Set up headsets for class M road tests, i.e., replace ear plugs, test radio volumes and ensure the radios are secure on applicant, if applicable.
+ Ensuring vehicle maintenance prior to examination, if applicable.
+ To safely drive the observation car while the Driver Examiner administers a class M road test with the applicant
+ Other related duties relevant to this position as may be required.
**If applicable:**
+ To support the invigilation of SGT operations of examination centres by being familiar with the policies and procedures demonstrated within the training received.
+ This includes setting up examination rooms and laying out the examination materials in accordance with strict procedures; assisting test takers prior to start of the examination by directing them to their seats and advising them about personal possessions permitted in the examination rooms, responding to administrative requests (i.e. no test content inquiries).
**HEALTH AND SAFETY:**
+ Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.
+ Takes every precaution to contribute to a safe and healthy workplace.
+ Demonstrates correct use of equipment, materials and protective devices required by law.
+ Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures.
+ Takes the initiative to report unsafe conditions.
+ Complies with Part III, Section 27 of the OHSA (Duties of Workers).
**OTHER/PROJECTS:**
+ Comply with Serco Canada Inc. policies and procedures.
+ Performs other tasks as assigned by management, including but not limited to special projects.
+ Must participate in obtaining any required security measures, as deemed by Serco.
**Qualifications**
**JOB REQUIREMENTS:**
**EDUCATION /CERTIFICATIONS:**
+ GED or high school diploma as a minimum
+ Must hold a valid Ontario Class G driver's licence.
**KNOWLEDGE and EXPERENCE:**
+ Two (2) years' experience with demonstrated excellent customer service.
**SKILLS/COMPETENCIES**
**(Interpersonal Communication, Financial, Managerial, Problem solving):**
+ Excellent customer service skills, ability to deal with difficult and highly complex situations
+ Ability to multi-task.
+ Ability to process and manage sensitive personal information.
+ Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
+ Strong judgement and decision-making skills.
+ Intermediate level computer skills in MS Office are required.
**Fostering Teamwork -** As a team member, the ability and desire to work cooperatively with others on a team.
**Managing Performance** - The ability to take responsibility for one's own performance, by setting clear goals and expectations, tracking progress against the goals, and address and improve any variances promptly.
**Customer Service Focus** - The ability to listen to and understand the customer. This includes anticipating customer needs and giving high priority to customer satisfaction.
**Assessment skills** - Ability to observe accurately, monitor and evaluate overall candidate performance. Uniformity and consistency in assessment. Assimilate information quickly and extract key points.
**Quality of service** - Ability to establish and communicate what the candidate can expect during testing process. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results.
**Fostering Change -** The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness.
**Thoroughness -** The ability to ensure that one's own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment.
**Decisiveness -** The ability to make difficult decisions in a timely manner.
**Stress Management -** The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.
**Personal credibility -** To be responsible, reliable, and trustworthy.
**MENTAL AND PHYSICAL EFFORT:**
+ Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2-4 hrs/day
+ Physical: Activities are low intensity, less than 4 hrs/day
**WORKING CONDITIONS:**
+ Some exposure to disagreeable elements
+ Minor risk of injury, harm, or illness
+ Weather related and vehicle exposure
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: .If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice ( .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Click here to apply now ( to Serco?**
Join our Talent Community! ( _69270_
**Recruiting Location : Location** _CA-ON-Walkerton_
**Category** _Customer Service_
**Position Type** _Temporary/Term Part-Time_
**Security Clearance** _Criminal Record Check (CPIC); Fingerprint Criminal Record Check_
**Telework** _No - Teleworking not available for this position_
**Campaign** _LPDES_

Now accepting applicants for Focus Group studies. Earn up to $850 per week part-time working from home. Must register to see if you qualify. No Call Center Representative Agent experience needed.

Call Center Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
$5- 150 (per 1 hour session)
300- 850 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Call center representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to $850 per week part-time working from home. Must register to see if you qualify. No Call Center Representative Agent experience needed.

Call Center Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
$5- 150 (per 1 hour session)
300- 850 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Call center representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.