4,005 Customer Solutions jobs in Canada

**O2C Customer Solutions Analyst**

**Position Snapshot**
**Business area: Nestlé**
**Location: Brampton, ON**
**Hybrid**

**A little bit about us**
While Nestlé is known for KitKat, Gerber, Nescafe, and Häagen-Dazs, our recipe for success comes down to one thing: our people.

We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,000+ members of Nestlé Canada celebrated for taking action using agility, courage, and trust to find solutions that benefit the business or greater good. We’re a team of changemakers, who are curious and challenge the status quo, that take risks that will help drive us forward.

Our focus is not only on nourishing our customers, but also about enriching you. We know that empowerment leads to strong employee engagement, a great work culture, and motivated employees.

**What to Expect:**

As a O2C Customer Solutions Analyst, you will manage the order capture process and monitor through to delivery to drive the Perfect Order Cycle. You will help to eliminate waste and complexity in the O2C flow by ensuring accuracy, timeliness of execution, and agreed levels of customer service and satisfaction.

**This Talent Pool will be used to fill full-time permanent and/or contract positions for O2C team roles**

**A day in the life of an O2C Customer Solutions Analyst:**

- Manage and optimize Order to Cash activities for respective Customer Portfolio
- Resolve Demand Capture failures, blocked orders through order filtering process,
- Validate customer deduction/compliance fines,
- Investigate transportation issues, warehousing issues, and billing issues within defined Service Level Agreements
- Review and investigate returns & refusals and ensure destruction of goods where applicable as per policy
- Collaborate with stakeholders to resolve master data issues and pricing exceptions resulting in order blocks or failures
- Provide visibility on order status to customers and internal teams and monitor open orders as per policy
- Identify process gaps and opportunities using LEAN and Focus Improvement tools

**Role Requirements**

- Ability to effectively handle customer inquiries and resolve issues while prioritizing day to day expectations
- Excellent communication skills with internal and external stakeholders
- Ability to multi-task and perform under pressure
- Intermediate proficiency in MS Office (PowerPoint, Excel, Word, Outlook)

**Preferred Skills**

- Bilingualism in English and French language skills are preferred, as this position requires collaboration with stakeholders across the Canadian market
- Bachelor's degree in Business/Supply Chain related field, or equivalent education and experience
- Skilled in conducting root cause analysis for error-free order fulfilment
- Project management experience, supporting or leading projects
- Knowledge of Supply Chain principles and processes

**Benefits**

- Hybrid work arrangements
- Excellent training and development programs as well as opportunities to grow within the company
- Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
- Additional discounts on a variety of products and services offered by our preferred vendors and partnerships

**What you need to know**

We will be considering applicants as they apply, so please don’t delay in submitting your application. Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

**#LI-Hybrid**

Job Description

Job Description

Life at Plume

At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.

We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.

With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. It's how we've assembled a team of world-class builders, thinkers, and doers. And it's how we're reinventing what's possible every day.

Please note that this is a hybrid position, requiring 3 days a week of work in our customer's Toronto office. We're looking for candidates who are within a commutable distance.

Overview
This is a technical role, providing support to Plume's Enterprise customers and their technical teams. You will be solving challenging problems daily using cutting-edge technologies and advanced architectural patterns involving distributed systems, reactive streaming, and stateful services. You'll deliver end-to-end solutions involving CPEs with OpenSync embedded into Plume's cloud platform and beyond.

This is a high-impact, customer-facing role with strong growth potential and will put your software engineering skills to the test. The role also spans project/account management, feature design, implementation coordination, and process definition. You'll be responsible for developing and maintaining deep expertise in customers' systems and processes as they relate to the Plume platform.

As a Sr. Customer Solutions Engineer you will serve as the primary technical point of contact—triaging issues, helping define new feature requirements, coordinating cross-functional teams, and representing key platform components such as Pods, Gateway Devices, APIs, data, roadmaps, and firmware integrations. Your goal: ensure successful deployment, support, and customer satisfaction.

Responsibilities:

• Work closely with Service Providers, Enterprise customers, and their technical teams to understand technical issues and coordinate resolution within Plume.
• Provide both strategic and day-to-day technical expertise and support for assigned accounts.
• Participate in all stages of the software design lifecycle working in multi-disciplinary teams spanning cloud, embedded devices, front-end web/mobile, data, and product.
• Write clean, maintainable code, and perform peer code reviews.
• Solve complex scale, integration, and architectural problems.
• Act as the technical liaison between Plume and third-party vendors such as ODMs, chipset vendors, and software partners.
• Identify Platform API product enhancement opportunities based on support trends.
• Provide post-sales technical support and guidance for Platform API users.
• Respond to setup-related and how-to questions from Platform API users.
• Lead diagnosis, troubleshooting, and in-depth testing of difficult-to-reproduce issues.
• Facilitate cross-functional customer experience review sessions with Product and Engineering.
• Offer clear, actionable recommendations for product improvements and help prioritize them.
• Collaborate on defining requirements and driving the development and deployment of new features.
• Help create processes and documentation for the TAM team
• Serve as a Subject Matter Expert for the Plume platform.

Qualifications:

• Education Requirements: BS/MS/PhD in Computer Science, Electrical Engineering or related technical field.
• Equivalent practical experience is also considered.

Experience:

• Strong experience in a client-facing technical role with an emphasis on high-quality documentation.
• Experience working on cloud applications and supporting REST APIs.
• Passion for solving problems and advocating for customer success in a dynamic, technical environment.
• Ability to learn new technologies quickly
• Excellent customer service and communication skills in variety of forms (written, conference calls, in-person)
• Proven ability to work independently and collaboratively.
• Excellent analytical and organizational abilities

Required Skills:

• Effective team player with strong verbal and written technical communication.
• Hands-on experience managing projects involving Gateway and CPE devices.
• Skilled in triaging issues and managing communication across multi-vendor technical and product teams.
• In-depth understanding of cloud computing architecture including IaaS, PaaS, and SaaS delivery models.
• Proficient in network management and troubleshooting tools such as Serial, SSH, Telnet, Wireshark, tcpdump, NAT, Firewall, IPSec, and IPtables.
• Knowledgeable in LAN/WAN technologies, including switching and routing.
• Understanding of cloud technology components such as virtualization, networking, applications, and APIs.
• Good understanding of wireless technologies like 802.11a/b/c/g/n/ac/ax.
• Experience using Jira, Confluence, Slack for managing technical projects.
• High proficiency in writing idiomatic code in C/C++, Java, or Scala.
• Strong understanding of algorithms, data structures, object-oriented programming, and embedded systems.
• Experience with WiFi access points, OpenWRT, RDK, or OpenSync platforms is a plus.

Preferred Certifications:

• CCNA/CCNP, CWNA/CWSP or similar
• AWS Certified Solutions Architect
• PMP (Project Management Professional)
• ITIL Foundation or higher

About Plume

As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world's largest such as Comcast, Charter, Liberty Global, and J:COM.

Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume's software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.

Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Chief of Staff, Customer Solutions (Part-time) Job Description

About Capital One Canada.

For over 20 years, we've been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people - in our customers, in our associates, and in talent like you!

About the Role

As the Chief of Staff to the Senior Director of Customer Solutions, you will be a strategic partner and operational lead focused on enabling clarity, alignment, and momentum across the Customer Solutions function. You'll help drive strategic planning, optimize team routines, and enhance communication across the team and beyond. This role requires a blend of strategic thinking, operational rigor, and strong storytelling skills to elevate the impact of the CS team.

Your Responsibilities:

Strategic Planning and Leadership Enablement

• Facilitate strategic planning by allocating time to think ahead about organizational goals and future direction

• Partner with the Senior Director to shape priorities and feed ideas into SLT conversations through thoughtful pitches and value-driven proposals

• Support CS leadership development by coordinating offsite sessions or focused time to reflect on leadership identity, direction, and team priorities

Team Operations and Routines

• Streamline operational routines and approvals to reduce bottlenecks and accelerate decision-making

• Ensure effective team engagement by structuring the right forums and rhythms for communication, planning, and collaboration

Internal Communication and Engagement

• Lead the development and execution of a communication strategy within CS to enhance associate engagement and clarity on how CS work connects to broad company goals

• Increase visibility and appreciation of CS associate's contributions by curating and sharing relevant work and success stories across the organization

• Build narratives and content that can be leveraged across key forums such as QBRs, Scorecards and Town Halls

Cross-Functional Visibility and Influence

• Elevate awareness of CS initiatives outside of the function to improve cross-functional understanding and engagement

• Identify and craft key messages and stories that resonate with diverse internal audiences, including leadership and peers across lines of business

Content and Channel Management

• Support or oversee LinkedIn and other external/internal content channels to represent the CS team's impact and voice effectively

Basic Qualifications:

• 5-7+ years of experience in strategy, operations, communications, or related roles

• Previous experience in a Chief of Staff role considered an asset

• Provide ability to think strategically while executing with operational excellence

• Strong communication skills, including storytelling (through written, verbal and slides) and stakeholder engagement

• Comfort navigating ambiguity and balancing long-term vision with day-to-day detail

• Experience facilitating planning processes, team routines, or leadership offsites

Working at Capital One.

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well-physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year-and much more-you'll discover that Capital One is committed to helping you live your best life.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Chief of Staff, Customer Solutions (Part-time) Job Description

About Capital One Canada.

For over 20 years, we've been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people - in our customers, in our associates, and in talent like you!

About the Role

As the Chief of Staff to the Senior Director of Customer Solutions, you will be a strategic partner and operational lead focused on enabling clarity, alignment, and momentum across the Customer Solutions function. You'll help drive strategic planning, optimize team routines, and enhance communication across the team and beyond. This role requires a blend of strategic thinking, operational rigor, and strong storytelling skills to elevate the impact of the CS team.

Your Responsibilities:

Strategic Planning and Leadership Enablement

• Facilitate strategic planning by allocating time to think ahead about organizational goals and future direction

• Partner with the Senior Director to shape priorities and feed ideas into SLT conversations through thoughtful pitches and value-driven proposals

• Support CS leadership development by coordinating offsite sessions or focused time to reflect on leadership identity, direction, and team priorities

Team Operations and Routines

• Streamline operational routines and approvals to reduce bottlenecks and accelerate decision-making

• Ensure effective team engagement by structuring the right forums and rhythms for communication, planning, and collaboration

Internal Communication and Engagement

• Lead the development and execution of a communication strategy within CS to enhance associate engagement and clarity on how CS work connects to broad company goals

• Increase visibility and appreciation of CS associate's contributions by curating and sharing relevant work and success stories across the organization

• Build narratives and content that can be leveraged across key forums such as QBRs, Scorecards and Town Halls

Cross-Functional Visibility and Influence

• Elevate awareness of CS initiatives outside of the function to improve cross-functional understanding and engagement

• Identify and craft key messages and stories that resonate with diverse internal audiences, including leadership and peers across lines of business

Content and Channel Management

• Support or oversee LinkedIn and other external/internal content channels to represent the CS team's impact and voice effectively

Basic Qualifications:

• 5-7+ years of experience in strategy, operations, communications, or related roles

• Previous experience in a Chief of Staff role considered an asset

• Provide ability to think strategically while executing with operational excellence

• Strong communication skills, including storytelling (through written, verbal and slides) and stakeholder engagement

• Comfort navigating ambiguity and balancing long-term vision with day-to-day detail

• Experience facilitating planning processes, team routines, or leadership offsites

Working at Capital One.

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well-physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year-and much more-you'll discover that Capital One is committed to helping you live your best life.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Job Description

Job Description

GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences

This role will be providing technical support to internal clients by addressing incoming queries and issues related to servers and systems, software, and hardware either in person or over the phone.

Responsibilities:

· Providing technical support to internal and external clients, including problem determination, resolution, and escalation as per the ITSM process

· Assisting customers to diagnose technical issues related to Windows, network, application services, and peripherals

· Documenting all incidents, outages, status, and resolutions in accordance with IT (Information Technology) Service Desk procedures

· Resolving and tracking incidents with network, servers, Windows/Linux OS, application services, and peripherals in accordance with IT Service Desk procedures

· Proactively utilizing IT resources to remain current with technology used in the company IT environment

· Deployment, planning, monitoring, data collection and analysis in customer environments

· Work independently with partner/vendor technical/sales teams to ensure hardware and software resources are available for the projects or users for the successful execution of projects

· Diagnose and trouble shoot desktop, laptop, and peripheral hardware devices

· Performing security administration functions for user access, data access, and remote access

· Issuing timely, accurate, and professional notifications regarding incidents impacting the user community or targeted service consumer

· Proactively managing high severity and priority incidents from identification to resolution

· Collaborating with internal/external IT resources to identify problems and restore services

· Contribute to the business process improvement projects

· Completing other duties or tasks as assigned

· Manage O365 environment for Internal users

· Managing JAMF Environment for internal Mac’s

Personal attributes:

· Strong verbal communication skills and excellent technical writing skills

· Customer service attitude, be prompt and responsive, be kind and understanding, be proactive and creative

· Dedicated team player and enjoys working in a fast-paced team atmosphere

· Ability to manage multiple priorities, commitments, and projects

· Must be able to develop content, and independently document features for target audiences

· Ability to think logically about issues and find efficient resolutions

Disclaimer:

What you'll get:

Competitive salary

Health benefits (medical, vision, dental)

Life insurance

Pension plan

Professional development

Amazing company culture

Free parking

Gym on-site

Join a team of professionals led by a diverse set of leaders from across the industry.

GlassHouse Systems commitment:

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.

Please note that all candidates have to be legally eligible to work in Canada.

Any offer of employment will be conditional upon a criminal record check.

GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.

Requirements:

· Bachelor’s degree in information technology or similar discipline

· 3+ years’ experience in an enterprise IT environment and hands-on experience with large scale enterprise IT rollouts

· Located in Greater Toronto Area, and eligible for Protected B clearance

· Experience in Mac Support and Administration - JAMF

· Experience in Microsoft Administration - O365, Active Directory, Teams, SharePoint, Power Automate, Intune

· Demonstrated ability to understand complex IT systems with sufficient depth to troubleshoot highly technical and time sensitive issues

· Experience in ITSM process – incident, change and problem management

· Strong analytical skills

· Ability to present complex concepts in a clear, concise manner

· Some travel is required for this position

Nice to have:

· Entry level Support/Microsoft/networking certificates such as MS-900, Network + and A+ from CompTIA

· JAMF Certifications

· Some experience with programming & scripting languages (PowerShell, Python)

· Knowledge with public cloud platforms like Azure

· Experience in ITSM ticketing tool – Service Now

# **About the Role**

Are you a strategic leader with a passion for technical support and customer satisfaction? We’re looking for a Manager, Technical Support to lead our distributed team across Western Canada. Based in Edmonton, you’ll oversee customer-facing and Level 1 application support, drive operational excellence, and foster a culture of continuous improvement.

# **Main Responsibilities**

- Lead and manage a high-performing technical support team.
- Recruit, train, and mentor staff, promoting professional growth.
- Organize support schedules and ensure SLA compliance.
- Analyze support metrics and manage KPIs.
- Oversee IT systems, hardware/software installations, and asset tracking.
- Recommend upgrades and maintain operational efficiency.
- Liaise between business stakeholders and ISS teams.
- Resolve complex technical issues and enhance customer experience.
- Develop support documentation and training programs.

# **Qualifications and Experience**

- Bachelor’s degree in Computer Science or related field.
- 5+ years of relevant experience, including 2+ years in a supervisory role.
- ITIL certification and ServiceNow experience preferred.
- Strong technical acumen and troubleshooting skills.
- Bilingual in English and French is highly desirable.

# **Professional and Soft Skills**

- Excellent communication and collaboration abilities.
- Strong leadership, problem-solving, and critical thinking.
- Adaptability in fast-paced environments.
- Empathy and time management skills.

# **Physical and Work Environment Requirements**

- Ability to sit for extended periods and lift up to 50 lbs occasionally.
- Vision and dexterity for computer-based tasks.
- Hybrid work model: 2 remote days/week after probation.
- Accommodations available upon request in accordance with AODA or equivalent provincial legislation.

**ABOUT COLAS**
Colas is a Canadian leader in transportation infrastructure – materials, construction, and maintenance. From roads to rail, airports to ports, we build some of the most important projects that connect our communities.

Backed by our network of Colas companies across Canada and the Colas Group worldwide, Colas offers a wide range of innovative and sustainable solutions for the construction and maintenance of transportation infrastructure.

**Join the largest transportation infrastructure group in the world and help connect Canada.**

**DIVERSITY IS IMPORTANT TO US**
At Colas, we believe our workforce should reflect the diversity of the communities we connect. By living our core values of Caring, Sharing, and Daring, we welcome all those who help create the links that bring us together. We are committed to equal employment opportunity regardless of age, ethnicity, national origin, religious beliefs, disability, marital or family status, gender, gender identity or expression.

Overview Languages

English

Education Experience On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

Job Description

Job Description

JSI is looking for a candidate with system administration and software development experience in a Windows and/or Linux environment with a strong interest in working and learning about networking, unified communications, and application layer standards and protocols, as well as with scripting and some programming languages.

The team you would be joining is a day-to-day, 24/7 operational support team, where you will be exposed to daily challenges and issues for geographically diverse customers, in a fast-moving environment that will demand an ability to problem solve and deal with many different issues at the same time. The skills you develop in this team will be invaluable and rewarding for your future endeavors.

Note that fluency in English and the ability to obtain and maintain up to a Top-Secret security clearance (Canada) are mandatory requirements for this position. Bilingualism or proficiency in French would be an asset.

Job Description

Responsibilities include, but are not limited to:

• Provide accurate and timely response and resolution to daily customer support issues.
• Deliver effective and concise verbal and written communications.
• Maintain system configurations and contribute to technology roadmap for customer systems.
• Analyze customer systems for software upgrades to ensure minimal impact to customer operations.
• Assist Engineering to diagnose/replicate technical issues.
• Provide support to Engineering for procedural documentation validation and testing to ensure that all technical documentation meets the needs of Technical Support.
• Help maintain corresponding documentation for Technical Support staff via KB articles and support related procedures.
• Participate in complex/Tier 3 engineering issues to assist with root cause analysis and/or work around solutions.
• Maintain an industry watch and interface with service providers to gather/analyze and report status/updates for new and existing interface protocol and standards requirements.
• Provide technical consultation to customers when required.
• Travel to customer site as required in support of complex technical issues or perform system maintenance. This can include international as well as domestic travel.
• Perform other related duties as assigned by team Management.
• Effectively use software including SQL, Wireshark, MS Office Suite, Cisco Webex.
• Dynamically shift priorities and adapt to changes to meet organizational and department requirements.
• Periodically perform weekend on-call duties.
• Provide occasional after-hours support during evenings and weekends for production application and server upgrades and patching.
• Provide on call 24-hour support during critical and business priority situations.
• Work on a rotational shift between the hours of 06:00AM to 8:00PM Eastern Time Monday to Friday.
• Dynamically shift priorities and adapt to ongoing changes in process, systems, or organizational structures to meet organizational and department requirements.
• Meet tight deadlines or schedules under pressure or stressful situations
• Escalate issues to the appropriate resource or Management
• Ability to work from home, when required, in a secure, private location where others cannot see or hear what you are doing.
• Must be willing to work a minimum of 2 days per week in office.

Education and Experience

• Degree, diploma, or certification in Computer Science or an equivalent combination of education and experience.
• A minimum of 5 years’ experience coordinating resolution of technical and business problems while managing multiple tasks and priorities
• A minimum of 5 years’ experience investigating and troubleshooting complex application and infrastructure availability and performance issues.
• Mandatory experience:
  • Supporting and troubleshooting Windows Server and Desktop solutions.
  • Supporting and troubleshooting LAN/WAN networks, VPNs, routing, subnets, and related hardware (switches, routers, firewalls).
• Preferred experience:
  • Experience with Linux, DataStax, Cassandra, Puppet, VMware/vSphere
  • Experience with ISDN, PRI & BRI, DSL and Remote Access technologies.
  • Experience with Dell PowerEdge and VRTX series servers
  • Experience with Atlassian Confluence, Microsoft Dynamics NAV, Cisco Webex, Azure DevOps Server
  • Working with ticketing software to create and maintain up to date and detailed support tickets

Additional Competencies

Demonstrated ability to:

• Apply principles of logical or technical thinking and creative problem-solving skills to a wide range of intellectual and practical problems.
• Effectively work independently as well as within a team environment.
• Build positive relationships to advance business relationships, knowledge, innovation, to meet TS and customers’ needs.
• Demonstrate integrity, creativity, and enthusiasm in achieving results.
• Use strong oral and written communication and interpersonal skills to effectively present technical information, respond to questions from staff and customers, and act as a resource for providing detailed reports effectively to diverse groups of people at various levels within an organization.  
• Be extremely motivated, possessing strong analytical, listening, and interpretive skills to facilitate leadership.   
• Have a strong understanding of deadlines and commitment to schedules. 
• De-escalate conflicts or stressful situations.

How we Work?You will be expected to work in a Hybrid environment reporting to our Kanata, Ontario location 2 or more times per week. About JSIJSI is built on purpose, that of making a difference in the world.

Founded in 1979, this privately-owned technology company is the North American leader in designing and developing acquisition, collection and analysis solutions for law enforcement and intelligence communities.

With 4Sight – JSI’s single, unified, product suite – customers can combine any number of disparate data sources into a highly intuitive, visually-focused platform. The result? JSI’s customers spend less time working with data and more time seeing patterns, understanding trends, and gaining perspective (and making the world a safer place).

With over 400 employees and a strong, growing global presence in Canada, the U.S., Australia, and Germany, JSI is not only the dominant player in its industry, it is also known for its fun, high-performing, purpose-driven corporate culture.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), JSI will provide accommodation-accessible formats, and communication supports for the interview process upon request.