460 Customer Success Directors jobs in Canada

**Administrator I, Customer Engagement**
The Customer Engagement Administrator plays a pivotal role in local support of the national sales organization. The primary objective of the Customer Engagement Administrator is to act as a local resource to provide knowledge and support on use of tools and processes used every day by the sales organization. The Customer Engagement Administrator position removes the internal and customer sales process from the sales rep once the contract is signed. They coordinate all post signature sales activities to ensure proper sales execution and to remove administrative tasks from the Sales Reps.
**RESPONSIBILITIES:**
+ Supports sales with lease trade-up requests
+ Supports Sales with credit application requests
+ Supports Sales with Business Partner requests - new and changes
+ Support Sales with Data gathering and portfolio management
+ Coordinate agreement approvals and legal requirements
+ Supports deal structure and selection
+ Prepares order documents in Salesforce
+ Submits and enters revenue generating sales orders (Cash, Leases, Rentals, Refin. and Cr.& Rebills
+ Performs sales order audit and validation
+ Actions sales order deficiencies
+ Engages directly with customers for minor agreement adjustments (initials etc.)
+ Supports Sales and the Delivery team with customer quarterly business reviews (QBRs)
+ Provides order status and tracking to Sales and customer, as applicable
+ Supports and coordinate customer delivery requirements with Supply Chain
+ Provides back-order reporting and ETA by working closely with Supply Chain
+ Manage and process all miscellaneous orders (one off removals, relocations, wholesale, BT, ITAs')
+ Provides customers with copies of invoices and agreements, as requested
+ Coordinate customer disputes with the Shared Services team
+ Works in a shared mailbox to manage requests
+ Provides local support for basic user issues with SFDC and other sales related systems and processes
+ Serve as a central point of contact and support for the sales rep for post sales order-related issues
+ Assists customers with equipment relocation needs.
+ Assists with service reporting
+ Suggest ways to improve processes on an ongoing basis to drive efficiency and effectiveness
+ Liaison with other departments such as contracts, supply chain, AR, MDS/RMS, Leasing, Service Delivery to resolve issues for customers
+ CRS Support and resolution (investigate, follow-ups, obtain approvals)
+ Assists in execution of national sales programs and events locally.
+ Other duties as assigned by manager
**EDUCATION & EXPERIENCE:**
+ Post-Secondary Education (minimum 3 years) and/or relevant experience
+ Minimum of 3 years of customer support/customer service-related experience
+ Minimum of 3 years of billing/order-support experience is preferred
**SKILLS:**
+ Demonstrated proficiency with Baan and Salesforce.com (or experience with other CRM/Order platforms)
+ Demonstrated proficiency with Office 365 applications including Word, Excel and PowerPoint
+ Strong interpersonal skills; comfortable working with all levels of Management and key stakeholders
+ Excellent verbal and written communication skills
+ Ability to work in a time sensitive and deadline driven environment
+ Flexible and adaptable
+ Customer service focused
+ Independent and self-motivated
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Select the medical, dental, life, and disability insurance coverage that fits your needs.
+ Contribute to your financial security with Ricoh Canada's Retirement plan, with company matching contributions.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually.
+ Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Job Description

Job Description

Customer Experience & Service Manager

Toronto, On

Manufacturing

Competitive Salary $105,000-145,000, plus Bonus and Benefits

Our client, a global leader in specialized electronics manufacturing, is seeking to add a critical role to their growing leadership team. The Customer Experience & Service Manager is responsible for the end-to-end customer service function, encompassing order fulfillment, service operations, and post-sales support. The position manages the complete customer order lifecycle—from sales orders to shipping and invoicing—while also overseeing the management of product maintenance, repairs, and returns. The role requires active leadership in managing service technicians, handling Return processes and collaborating with internal subject matter experts to resolve complex technical issues.

The ideal candidate brings strong operational management skills along with exceptional communication abilities, ensuring every customer interaction reflects the highest standards of responsiveness, accuracy, and professionalism. A passion for process improvement and operational excellence is critical.

The Role:

• Oversees the customer order process, including order processing and confirming sales orders, coordinating shipments, and ensuring timely delivery.

• Oversees and ensures the accuracy of order details in the ERP system (quantities, prices, and delivery dates).

• Monitors order progress and proactively resolves any fulfillment or documentation issues to ensure timely delivery of shipments and customer satisfaction.

• Coordinates with Operations, Logistics, and Finance to ensure accurate billing and documentation.

• Collaborates with Warehouse and Logistics teams to facilitate timely picking, packing, shipping, and delivery of orders.

• Oversees and manages customer inquiries related to order status, product availability, and delivery schedules

• Collaborates with the planning area to ensure optimal stock levels and prevent stockouts or overstock situations.

• Provides proactive support to Sales, Marketing, and Field Operations by addressing order-related queries and providing timely information.

• Ensures compliance with all relevant regulations and industry standards in the order management process.

• Manages the company's Return Authorization process, including receiving, tracking, evaluating, and closing cases related to returns, order modifications, cancellations, and exchanges.

• Supervises and schedules service technicians, ensuring they have the tools, resources, and training to meet service commitments.

• Maintains service documentation, repair logs, and service-level metrics.

• Tracks and reports on service KPIs (turnaround time, repair quality, customer satisfaction).

• Manages organization of service calls, troubleshooting, diagnoses, and repairs.

• Manages scheduled preventative maintenance services according to Standard Operating Procedures.

• Drives safety culture for technicians ensuring the safe and correct use of equipment and tools.

• Oversees contract management of 3rd party service providers including validation, qualification, negotiation, and management.

• Supports distributor on-boarding and technical product support.

• Serves as the primary escalation point for customer service and technical issues, ensuring timely resolution.

• Interfaces with internal Subject Matter Experts (engineering, product development, quality assurance) to troubleshoot and resolve complex product issues.

• Provides technical support guidance to customers and coordinate with service teams to address on-site or remote service needs.

• Acts as the primary liaison for customer inquiries related to orders, repairs, and ongoing product performance.

• Builds and maintains strong relationships with customers, encouraging long-term loyalty and repeat business.

• Identifies and implements process improvements in service delivery, order management, and customer communications.

• Partners with product and operations teams to relay customer feedback and drive product/service enhancements.

• Develops, tracks, and analyzes KPIs related to order processing, service performance, and customer feedback to drive operational excellence and continuous improvement.

• Manages and develops direct reports.

• Considers quality in all aspects of the job and respects procedures and norms.

The Ideal Candidate:

• Bachelor's degree or diploma in Mechanical, Electrical engineering or a related field.

• 8-10 years of related experience within a technical/engineering environment dedicated to manufacturing devices with intricate electronic and mechanical interfaces.

• 3-5 years of experience managing small teams.

• Experience in working collaboratively within a broader team (e.g., sales, engineering, marketing).

• Demonstrated success in building consensus with technical leaders.

• Strong problem-solving and conflict resolution skills.

• Excellent interpersonal and communication skills (verbal and written).

• Superior attention to detail.

• Strong computer skills and proficiency with Microsoft Office suite products (Word, Excel, PowerPoint).

• Knowledge of ERP and Quality Management systems.

JOBID#

***must speak fluent French***

Description de l'entreprise :

Bienvenue chez HANSAmed, où l'excellence rencontre l'innovation dans le monde de la dentisterie et de la chirurgie buccale. En tant que distributeur premier de dispositifs médicaux spécialisés et de produits pharmaceutiques, nous sommes fiers de notre engagement envers un service exceptionnel et la sensibilisation à la marque. Opérant à la pointe de l'industrie, nous servons des cliniques dentaires et de chirurgie buccale non seulement au Canada, mais aussi au-delà.

Che HANSAmed, notre mission est claire - offrir les normes les plus élevées d'expertise chirurgicale, d'innovation et de service centré sur le patient. Nous ne sommes pas seulement des distributeurs ; nous sommes des partenaires dans la restauration et l'amélioration de la santé bucco-dentaire, de la fonction et de l'esthétique. Notre objectif est de garantir que chaque patient puisse sourire en toute confiance, sachant qu'il a reçu les meilleurs soins possibles.

Ce qui nous distingue, c'est notre dévouement inébranlable à l'excellence. Nous faisons constamment progresser nos compétences, adoptons les technologies de pointe et favorisons une culture d'intégrité, d'empathie et de professionnalisme. Dans le domaine en constante évolution de la chirurgie buccale, nous prospérons en partageant des connaissances, en collaborant et en embrassant le changement. Nous croyons en tirant le meilleur parti des outils fournis, en repoussant les limites et en fixant de nouveaux standards en matière de soins aux patients.

Notr culture d'entreprise est un témoignage de nos valeurs - partage, collaboration et recherche inlassable de l'excellence. Nous comprenons que l'avenir de la chirurgie buccale est façonné par les efforts collectifs de notre équipe. Ensemble, nous remodelons le paysage de la chirurgie buccale et établissons de nouvelles normes de soins qui reflètent notre engagement envers le bien-être des patients.

Re résentant fièrement des marques leaders de l'industrie, nous veillons à ce que notre portefeuille de produits reflète la plus haute qualité dans chaque catégorie respective. Rejoignez-nous dans cette excitante aventure alors que nous redéfinissons l'avenir de la chirurgie buccale, un sourire à la fois. Chez HANSAmed, la clé du succès réside dans notre passion collective, notre expertise et notre recherche inlassable de l'excellence.

Aperçu du poste :

En tant que Spécialiste de l'engagement client chez HANSAmed Ltd., vous serez principalement responsable de servir les besoins commerciaux et des clients actuels tout en stimulant la croissance de l'entreprise et en élargissant notre base de clients. Le Spécialiste de l'engagement client est responsable d'améliorer la satisfaction et la fidélité des clients en garantissant une expérience positive à chaque point de contact.

Rémunération :

p>Salaire de base annuel 50 000,00 $ - 55 000,00 $

Incitatif: 12 000,00 annuellement sans plafond (mesuré et payé mensuellement)

p>Avantages :

Soins dentaires

Programme d'aide aux employés

Soins de santé étendus

p>Assurance vie

Stationnement sur place

Congés payés

p>Régime de retraite avec participation de l'employeur

Soins de la vue

Travail à domicile

Spécialiste de l'engagement client :

Appeler les clients actuels et nouveaux pour détailler la gamme de produits

Mettre à jour toutes les informations de contact avec les informations clients actuelles dans notre système CRM

p>Gérer les contrats existants et nouveaux avec la base de clients

Informer les clients des promotions et des événements à venir

< >Communiquer avec les représentants et les clients concernant les commandes et les retours

Ajuster les scripts de vente et l'approche pour mieux répondre aux besoins des clients Présenter les représentants commerciaux sur le terrain pour rencontrer les clients Présenter des séminaires de formation continue aux clients

raiter les commandes web et clients au Canada

Initier des appels sortants aux clients actuels pour vérifier les besoins en produits

Initier des appels sortants aux non-clients pour générer des prospects et des opportunités

< >Autres tâches selon les besoins

Compétences requises :

Organisé, autonome et soucieux du détail

p>Excellentes compétences en communication, écrites et verbales

p>Excellente manière au téléphone

< >Familiarité et/ou capacité à travailler avec SAP ou un système CRM équivalent Compétences avancées avec Microsoft Office, en mettant l'accent sur Excel

Tr vaille bien de manière indépendante et dans un environnement d'équipe

< >Minimum 1 an d'expérience en vente interne, service à la clientèle ou rôles de responsable de compte

< >Français parlé et écrit

< >Horaire :

Quart de travail de 8 heures Quart de jour Du lundi au vendredi

English:

Job description

At HANSAmed, Customer Engagement Specialist interacts with current clients while also prospecting new clients to support our outside sales team. As a specialty pharmaceutical and medical device distributor, we are committed to providing exceptional service to the thousands on dental and oral surgery clinics that we serve in Canada.

Customer Engagement Specialist:

· Call out to current and new clients to detail product suite

· Update all contact information with current customer information within our CRM system

· Manage existing and new contracts with customer base

· Inform clients of promotions and upcoming events
· Communicate with representatives and clients in regards to orders and returns

p>· Adjust sales scripts and approach to better service the needs of customers

· Introduce field sales representatives to meet with customers

· Introduce Continuing Education Seminars to client
· Process web and client orders in Canada
· Initiate outbound calls to current clients to verify product needs
· Initiate outbound calls to non-clients to generate leads and opportunities

Required Competencies

· Organized, self-starter, and detail oriented

· Excellent communication skills, written and spoken

· Excellent phone manner

· Familiarity and/or able to work with SAP or equivalent CRM system

· Proficient skills with Microsoft Office, with a focus on Excel

· Works well independently and within a team environment

· Minimum 1 years’ experience in inside sales, customers service or account executive roles

< >· Dental Experience is preferable

· French, speaking, and writing is required

Job Types: Full-time, Permanent

Salary: From $50,000.00 per year

Benefits

• Casual dress < li>
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Description
As a Software Engineer on the Data and AI team, you will design and build robust, secure data infrastructure systems. You'll architect for real-time data processing needs, implement secure storage solutions, and develop privacy-compliant data access layers. Additionally, you'll build infrastructure that supports the complete lifecycle of Artificial Intelligence (AI) models - from development to production deployment. You'll work with cross-functional teams (e.g., scientists, product managers, data engineers) to create enterprise-scale data processing systems that handle high-volume transactions, implement comprehensive data governance frameworks, and build scalable data products that power critical business capabilities.
If you enjoy solving complex technical challenges in high-scale environments, working in a collaborative and dynamic team, and want to make a lasting impact on Amazon Customer Service worldwide, this is your opportunity. Come join us on this exciting journey!
Key job responsibilities
Design and implement enterprise-scale data infrastructure and storage solutions that ensure optimal performance and reliability.
Architect and build Machine Learning (ML) platform infrastructure that supports the complete model lifecycle, from training environments and validation frameworks to production deployment and monitoring systems.
Develop and maintain robust data governance frameworks, implementing security controls, authentication mechanisms, and compliant data access patterns that protect sensitive information.
Drive technical architecture decisions and system design, focusing on scalability, reliability, and performance of distributed services while ensuring alignment with business requirements.
Own end-to-end delivery of technical solutions, including design, implementation, and verification of components, using standard software engineering methodologies and best practices.
Collaborate with cross-functional teams, including Product Managers, Applied Scientists, and Data Engineers, to understand requirements, conduct design reviews, and ensure successful delivery of solutions while maintaining high development standards.
A day in the life
A typical day as a Software Development Engineer involves architecting and building robust data and ML infrastructure solutions that power critical AI initiatives. Your morning might start with technical design discussions, collaborating with Applied Scientists to understand infrastructure needs for new AI models, or working with Product Managers to plan data product features.
Throughout the day, you'll write and review code for data processing systems, while monitoring and optimizing existing solutions for performance and reliability. You'll often find yourself diving deep into production issues, implementing solutions that enhance system stability, and building new capabilities into our data and ML platforms. A significant portion of your time is spent implementing and improving monitoring systems that ensure our data infrastructure operates efficiently and securely.
Cross-team collaboration is key, as you work closely with security teams to maintain data compliance requirements and consult with Applied Scientists to optimize model deployment workflows. As a senior member of the team, you'll also mentor junior engineers, sharing your expertise in system design and best practices.
By day's end, you'll have typically pushed forward key infrastructure initiatives, solved complex technical challenges, and improved the reliability and efficiency of our data systems.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
About the team
The Data and Artificial Intelligence (AI) team is a new function within Customer Engagement Technology. We own the end-to-end process of defining, building, implementing, and monitoring a comprehensive data strategy. We also develop and apply Generative Artificial Intelligence (GenAI), Computer Vision, ML, Ontology, and Natural Language Processing (NLP) to customer service associate experiences and foundational technologies.
Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary for this position ranges from $114,800/year up to $191,800/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.

Job Description

Job Description

Bilingual - French & English

Description de l'entreprise :

Ici, l'excellence rencontre l'innovation dans le monde de la dentisterie et de la chirurgie buccale. En tant que distributeur premier de dispositifs médicaux spécialisés et de produits pharmaceutiques, nous sommes fiers de notre engagement envers un service exceptionnel et la sensibilisation à la marque. Opérant à la pointe de l'industrie, nous servons des cliniques dentaires et de chirurgie buccale non seulement au Canada, mais aussi au-delà.

Notre mission est claire - offrir les normes les plus élevées d'expertise chirurgicale, d'innovation et de service centré sur le patient. Nous ne sommes pas seulement des distributeurs ; nous sommes des partenaires dans la restauration et l'amélioration de la santé bucco-dentaire, de la fonction et de l'esthétique. Notre objectif est de garantir que chaque patient puisse sourire en toute confiance, sachant qu'il a reçu les meilleurs soins possibles.

Ce qui nous distingue, c'est notre dévouement inébranlable à l'excellence. Nous faisons constamment progresser nos compétences, adoptons les technologies de pointe et favorisons une culture d'intégrité, d'empathie et de professionnalisme. Dans le domaine en constante évolution de la chirurgie buccale, nous prospérons en partageant des connaissances, en collaborant et en embrassant le changement. Nous croyons en tirant le meilleur parti des outils fournis, en repoussant les limites et en fixant de nouveaux standards en matière de soins aux patients.

Notre culture d'entreprise est un témoignage de nos valeurs - partage, collaboration et recherche inlassable de l'excellence. Nous comprenons que l'avenir de la chirurgie buccale est façonné par les efforts collectifs de notre équipe. Ensemble, nous remodelons le paysage de la chirurgie buccale et établissons de nouvelles normes de soins qui reflètent notre engagement envers le bien-être des patients.

Représentant fièrement des marques leaders de l'industrie, nous veillons à ce que notre portefeuille de produits reflète la plus haute qualité dans chaque catégorie respective. Rejoignez-nous dans cette excitante aventure alors que nous redéfinissons l'avenir de la chirurgie buccale, un sourire à la fois. Ici, la clé du succès réside dans notre passion collective, notre expertise et notre recherche inlassable de l'excellence.

Aperçu du poste :

En tant que Spécialiste de l'engagement client, vous serez principalement responsable de servir les besoins commerciaux et des clients actuels tout en stimulant la croissance de l'entreprise et en élargissant notre base de clients. Le Spécialiste de l'engagement client est responsable d'améliorer la satisfaction et la fidélité des clients en garantissant une expérience positive à chaque point de contact.

Rémunération :

• Salaire de base annuel 50 000,00$ - 55 000,00$
• Incitatif: 12 000,00 annuellement sans plafond (mesuré et payé mensuellement)

Avantages :

• Soins dentaires
• Programme d'aide aux employés
• Soins de santé étendus
• Assurance vie
• Congés payés
• Régime de retraite avec participation de l'employeur
• Soins de la vue
• Travail à domicile

Spécialiste de l'engagement client:

• Appeler les clients actuels et nouveaux pour détailler la gamme de produits
• Mettre à jour toutes les informations de contact avec les informations clients actuelles dans notre système CRM
• Gérer les contrats existants et nouveaux avec la base de clients
• Informer les clients des promotions et des événements à venir
• Communiquer avec les représentants et les clients concernant les commandes et les retours
• Ajuster les scripts de vente et l'approche pour mieux répondre aux besoins des clients Présenter les représentants commerciaux sur le terrain pour rencontrer les clients Présenter des séminaires de formation continue aux clients
• Traiter les commandes web et clients au Canada
• Initier des appels sortants aux clients actuels pour vérifier les besoins en produits
• Initier des appels sortants aux non-clients pour générer des prospects et des opportunités
• Autres tâches selon les besoins

Compétences requises :

• Organisé, autonome et soucieux du détail
• Excellentes compétences en communication en français, tant à l'écrit qu'à l'oral
• Excellente manière au téléphone
• Familiarité et/ou capacité à travailler avec SAP ou un système CRM équivalent Compétences avancées avec Microsoft Office, en mettant l'accent sur Excel
• Capacité à travailler de manière autonome et en équipe.
• Au moins un an d'expérience dans la vente interne, le service client ou la gestion de comptes.
• Expérience dentaire préférable

Horaire :

• Quart de travail de 8 heures
• Quart de jour
• Du lundi au vendredi

Veuillez noter qu'un questionnaire vidéo sera envoyé sous peu.

---

The Customer Engagement Specialist interacts with current clients while also prospecting new clients to support our outside sales team. As a specialty pharmaceutical and medical device distributor, we are committed to providing exceptional service to the thousands on dental and oral surgery clinics that we serve in Canada.

Customer Engagement Specialist:

• Call current and new clients to detail product suite
• Update all contact information with current customer information within our CRM system
• Manage existing and new contracts with customer base
• Inform clients of promotions and upcoming events
• Communicate with representatives and clients in regards to orders and returns
• Adjust sales scripts and approach to better service the needs of customers
• Introduce field sales representatives to meet with customers
• Introduce Continuing Education Seminars to client
• Process web and client orders in Canada
• Initiate outbound calls to current clients to verify product needs
• Initiate outbound calls to non-clients to generate leads and opportunities
• Other duties as assigned

Requirements

• Organized, self-starter, and detail oriented
• Excellent communication skills, written and spoken
• Excellent phone manner
• Familiarity and/or able to work with SAP or equivalent CRM system
• Proficient skills with Microsoft Office, with a focus on Excel
• Able to work independently and within a team environment
• 1+ year of experience in an inside sales, customer service or account executive role
• Dental experience preferred
• French, speaking, and writing is required

Job Type: Full-time, permanent

Salary : $50,000.00 - $55,000.00 per year + uncapped commissions

Benefits

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Remote work environment

Please note a video questionnaire will be sent shortly.

Job Description

Job Description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to  goeasy ! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as  Waterstone Canada’s Most Admired Corporate Cultures ,  Canada’s Top Growing Companies , and the  TSX30 , highlighting us as one of  the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women , and having one of the Most Trusted Executive Teams , and included on TIME Magazine’s 2025 list of Canada’s Best Companies .  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome ,  easyfinancial , and  LendCare .

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

Role Overview

Type: 18 Month Contract

Are you a strategic, data-driven digital product leader ready to transform the way customers engage with financial services? We are looking for a Senior Product Manager, Customer Engagement Platforms to lead the vision, roadmap, and execution of our mobile apps and customer portal. This 18-month contract role is a chance to deliver frictionless, impactful digital experiences that drive customer satisfaction, operational efficiency, and business growth across our brands.

What You’ll Do:

Own & Lead the Digital Product Vision

• Define and evolve the strategic roadmap for our mobile app (goeasy Connect ) and web-based customer portals.
• Build a data-informed product vision that balances short-term delivery with long-term innovation.
• Act as the product owner for key digital platforms, ensuring alignment with both customer needs and business priorities.

Deliver Best-in-Class Customer Experiences

• Champion a mobile-first, customer-first mindset in all product decisions.
• Design seamless, intuitive user journeys for loan applications, payments, account management, and self-service features.
• Lead UI/UX standards across platforms, ensuring accessibility and usability best practices.
• Optimize conversion, engagement, and satisfaction through continuous improvements and experimentation.

Drive Cross-Functional Execution

• Collaborate with technology, marketing, operations, analytics, and third-party vendors to bring your product vision to life.
• Manage and prioritize product backlogs, define user stories, and lead Agile ceremonies.
• Partner with QA/UAT teams to validate functionality, ensuring smooth and high-quality launches.

Be the Voice of the Customer & Market

• Use research, data, and usability testing to uncover pain points and prioritize enhancements.
• Translate customer insights into actionable requirements and features.
• Stay ahead of digital and fintech trends, ensuring our platforms remain competitive and innovative.

What You Bring:

• 5–7 years of experience in digital product management or ownership, ideally in fintech, financial services, or eCommerce .
• Proven success launching and optimizing mobile apps and web portals with measurable business impact.
• Strong command of product management frameworks (Agile, Scrum), backlog management, and delivery processes.
• Data-driven mindset with hands-on experience using product analytics tools (GA, Mixpanel, Amplitude, etc.).
• Deep knowledge of UX best practices, mobile-first design, and digital experimentation (A/B testing, usability studies).
• Ability to synthesize complex technical, business, and customer requirements into clear roadmaps.
• Experience managing agencies or vendors, especially digital design and development teams.
• Technical literacy in web/mobile platforms, API integrations, design systems, and SEO best practices.
• Collaborative and entrepreneurial spirit; thrives in fast-paced, dynamic environments where ownership and impact are key.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week , from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Diversity, Inclusion, and Equal Opportunity Employment :

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above. 

Job Description

Job Description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy ! At goeasy , our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures , Canada’s Top Growing Companies , and the TSX30 , highlighting us as one of the top performers on the TSX . We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work®. These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome , easyfinancial , and LendCare . If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

Role Overview:

At goeasy, we're on the lookout for a visionary leader to revolutionize our customer experience. As Vice President, Customer Management & Engagement (Digital Products) , you’ll drive the strategy for the entire customer journey, from lifecycle management to digital product development and customer experience. Your focus will be on building customer loyalty, driving satisfaction, and fueling sustainable growth through innovative solutions and actionable insights.

Leading dynamic teams across digital engagement platforms (mobile app, online tools) and customer lifecycle strategy, you'll oversee key CX initiatives such as Voice of Customer, NPS, and sentiment analysis. You'll also lead the development of a powerful customer segmentation strategy, delivering personalized, impactful experiences that make a real difference for our customers and the business.

In this senior leadership position, you will directly influence how millions of Canadians interact with the goeasy brand, turning every touchpoint into an opportunity for meaningful connection and lasting value.

Key Responsibilities

Customer Lifecycle & Engagement Strategy

• Lead enterprise strategy to deepen customer relationships throughout the lifecycle
• Develop and scale customer segmentation and lifecycle strategies
• Integrate segmentation and LTV frameworks into marketing, product, and personalization
• Optimize journeys across onboarding, activation, engagement, and retention
• Drive engagement KPIs including adoption, usage, cross-sell, churn reduction, and loyalty

Digital Product Ownership

• Own strategy, roadmap, and performance for digital products (mobile app, online account tools)
• Deliver intuitive, high-impact digital experiences that support customer self-service and satisfaction
• Use analytics and VOC insights to drive continuous product enhancement and business growth

Customer Experience & Satisfaction

• Lead CX strategy across all customer channels
• Oversee CSAT, NPS, and VOC programs to capture and apply customer feedback
• Partner cross-functionally to embed insights into product design and service delivery

Portfolio Growth & Customer-Centric Strategy

• Drive usage, retention, and LTV through personalized, data-driven engagement
• Use segmentation and predictive analytics to align customer needs with business goals
• Ensure compliance and alignment with risk and financial frameworks

Leadership & Collaboration

• Lead cross-functional teams across lifecycle, CX, analytics, and digital product
• Influence enterprise strategy and customer investment decisions
• Foster a culture of innovation, accountability, and customer empathy

Key Qualifications:

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred
• 12+ years in customer management, digital product, lifecycle marketing, or transformation (preferably in financial services or consumer tech.
• Deep expertise in establishing measurement frameworks used to measure existing customer profitability; customer lifetime value (LTV)
• Deep expertise in digital product management including mobile app proficiency
• Proven track record of improving customer metrics and turning insights into strategic action.
• Strong leadership presence, communication skills, and ability to influence
• Highly data-driven with experience using analytics to drive change and optimize performance.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

#LI-RU1

Customer Support Representative

Are you a seasoned customer service professional who loves assisting accountants? We're seeking a customer support representative to help clients with platform inquiries and corporate secretarial expertise.

Join our team as a Customer Support Representative, where you'll be an essential part of our customer support team. We're looking for someone with a strong customer-focused mindset and a proven track record of delivering outstanding service. In this role, you'll offer first-line support to Thomson Reuters' customers, ensuring their needs are met efficiently and effectively.

This role can be based in Sydney or Melbourne.

About the Role

In this opportunity as Customer Support Representative , you will:

• Assist customers with questions about company, trust, SMSF setup and various other related topics
• Help with product navigation
• Answer phone calls, emails and processing web forms in a timely manner, adhering to the Service Level Agreements (SLA) & consistently meet/exceed team OKRs
• Liaise with product teams to provide customer feedback for improvements
• Log, track, update and resolve all service requests from customers in the service management system.
• Provide proactive and timely progress and status updates to clients and contribute to a positive business relationship with customers.
• Act as a subject matter expert (SME) on our products.

About You

You’re a fit for the role of Customer Support Representative if you have the following required qualifications:

• Minimum 2 years in a customer support role within a technology company
• Strong focus on customer service
• Attention to detail
• High standard of written and communication skills.
• Passionate about exceeding personal and team goals.
• Ability to work with minimal direct supervision.

#LI-LK1

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact:  We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Pourquoi choisir Aerotek?Aerotek fait partie d''Allegis Group, soit l'agence de dotation en personnel no1 aux États-Unis. Nous sommes une entreprise privée qui compte plus de 250 bureaux en Amérique du Nord et qui travaille avec 95 % des entreprises du classement Fortune 500.Votre développement est la clé du succès.En tant qu''équipe de personnes motivées, nous nous poussons, ainsi que ceux qui nous entourent, à nous développer personnellement et professionnellement.Nous croyons que chaque personne possède un large éventail d''expériences et de perspectives uniques, ancrées dans un ensemble différent d''identités et d''attributs culturels. Nous sommes fiers d''établir des relations dans lesquelles nous cherchons à comprendre, à rencontrer les gens là où ils sont et à célébrer notre diversité, ce qui favorise nos performances, notre engagement et notre innovation.RésuméVeiller à ce que nos employés contractuels, nos clients et nos équipes de vente reçoivent un service supérieur dans les domaines des ressources humaines, de la comptabilité et du soutien administratif.Tâches et responsabilités essentiellesL''associé au support client (CSA) est chargé de s''assurer que nos clients, y compris, mais sans s''y limiter, les employés contractuels, les clients et les équipes de vente locales reçoivent un soutien supérieur en matière de ressources humaines, de paie et d''avantages sociaux. L''ASC est également le principal agent de liaison avec le siège social pour toutes les questions liées à la comptabilité. Les responsabilités spécifiques comprennent :Assurer le service client du front office (téléphone et réception).Compléter la paie interne.Gérer l''audit et la collecte des fiches de pointage (y compris contacter les entrepreneurs et/ou les clients pour les fiches de pointage manquantes) dans PeopleSoft et AHCS.Audit du rapport de facturation du temps et de l''audit.Gérer la distribution et l''explication des numéros de commission prévus et réels.Résolution de tous les problèmes liés aux spreads et aux commissions.S''assurer que les feuilles de temps pour les comptes d''exception AHCS sont soumises à l''associé de l''entreprise en temps opportun.Gérer le processus de chômage, y compris les réclamations et les audiences.Gérer le programme d''indemnisation des accidents du travail, y compris l''éducation, le dépôt des réclamations et les emplacements alternatifs de service léger.Gérer le traitement de la paie (tri, trucs et courrier).Résolution de tous les problèmes de paie et de facturation (ajustements, chèques perdus, problèmes de facturation, etc.)Gestion de tous les classements.* S''assurer qu''un approvisionnement adéquat de paquets de pré-emploi est disponible.Remplir les documents de pré-embauche avec les entrepreneurs.Gestion de l''entrepreneur et du programme d''avantages sociaux internes.Assurer la saisie précise et opportune des départs et des arrivées dans PeopleSoft.Audit des rapports New Starts.Gestion du dossier RH.Vente de dépôt direct ou dépôt électronique et CashPay à tous les entrepreneurs et clients.Gestion de l''utilisation de DHL ou FEDEX.Assurer le traitement en temps opportun des formulaires de crédit d''impôt.Assurer des niveaux adéquats de fournitures administratives et de cuisine.Gestion du compte P Card.Responsabilités de supervisionS''assurer que le plus haut niveau de service client est fourni à nos clients et employés internes et externes. L''ASC doit s''acquitter de ses responsabilités de surveillance conformément aux politiques de l''organisation et aux lois applicables.QualificationsPour effectuer ce travail avec succès, une personne doit être en mesure d''accomplir les tâches essentielles de manière satisfaisante. Les exigences énumérées ci-dessous doivent être remplies pour accomplir les tâches et responsabilités essentielles du poste.Formation et/ou expérienceDiplôme BA / BS en ressources humaines, commerce et comptabilité préféré.2 ans et plus d''expérience dans un poste lié au service à la clientèle.Capacité d''établir des priorités, d''organiser, de résoudre des problèmes et de respecter les délais et les objectifs.Capacité à communiquer efficacement et à assurer un suivi approprié.SummaryEnsuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. Essential Duties and ResponsibilitiesThe Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:* Ensuring front office customer service (telephone and reception desk).* Completing internal payroll.* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.* Time and Audit Billing report audit.* Managing the distribution and explanation of expected and actual commission numbers.* Resolution of all spread and commission related issues. * Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner. * Managing the Unemployment Process including claims and hearings.* Managing the Worker''s Compensation Program including education, filing claims and alternate light duty locations. * Managing the processing of payroll (sort, stuff and mail).* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)* Managing all filing.* Ensuring an adequate supply of Pre Employment Packets are on hand.* Completing pre employment paperwork with contractors.* Managing contractor and internal benefits program. * Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.* Audit of New Starts reports.* Managing the HR folder process.* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.* Managing the use of DHL or FEDEX.* Ensuring the timely processing of Tax Credit Forms.* Ensuring adequate levels of administrative and galley supplies.* Managing P Card account.Supervisory ResponsibilitiesTo ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization''s policies and applicable laws. QualificationsTo perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities. Education and/or ExperienceBA/BS degree in Human Resources, Business, and Accounting preferred.2 + years experience in a customer service related position.Ability to priorities, organize, problem solve and meet deadlines and goals.Ability to communication effectively and provide proper follow up.