4,698 Customer Success Managers jobs in Canada

**Company Description**
**WHO ARE WE?**
Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job u2013 we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, thatu2019s something weu2019re truly proud of. Work That Matters, People Who Care.
**Job Description**
**WHAT''S THE JOB?**
We are looking to hire a talented
**Call/ Receipt/ Dispatcher**
to the Dexterra On Demand Team. The Call/ Receipt/ Dispatcher is crucial for ensuring that requests and services are handled efficiently and effectively, maintaining a high level of service for customers or clients.
**Call/Receipt**
Respond promptly to customer inquiries, support requests, or emergency calls with exceptional communication skills.
Collect detailed information from callers, including location, nature of the issue, and urgency, ensuring clear and accurate understanding.
Provide initial assistance, troubleshoot issues where possible, or direct callers to appropriate resources with a client-focused approach.
Document all call details and interactions in a tracking system for record-keeping and follow-up, maintaining meticulous records.
Process various requests (e.g., service requests, inquiries, or confirmations) from clients, ensuring a high standard of client management.
Input request information into a database or tracking system with precision and completeness.
Keep clients informed about the status of their requests or any additional steps required, fostering strong client relationships.
**Dispatch**
Organize and coordinate the deployment of personnel, vehicles, or resources based on incoming requests, demonstrating strong multitasking abilities.
Utilize radios, phones, software, or other communication tools to relay information effectively to dispatch teams or field operatives.
Assess the urgency and priority of requests to determine dispatch order, adapting quickly to changing needs.
Monitor dispatched services to ensure timely response and delivery, adjusting schedules as necessary while managing multiple priorities
Collaborate with clients, managers, and field teams to schedule work efficiently, balancing communication and operational demands.
**WHATu2019S IN IT FOR YOU?**
Be part of an industry that''s more important than ever!
Career advancement opportunities.
Whereas other companies are downsizing, we are growing!
Be #1 on day 1 by joining an industry leader.
Follow Dexterra on LinkedIn ( Facebook ( .
**Qualifications**
**WHO ARE WE LOOKING FOR?**
Minimum of 2 years of experience in a similar dispatching or client-facing role.
Exceptional verbal and written communication skills to interact professionally with clients, managers, and team members.
Demonstrate multitasking abilities to manage workflows, handle multiple requests, and oversee dispatch operations simultaneously.
Ability to prepare Quotes for clients, including cost estimates based on service requirements and technician time.
Quick problem-solving skills to address issues efficiently and identify effective solutions.
High attention to detail to ensure all information is accurately recorded, processed, and communicated.
Commitment to delivering a superior level of service to customers and clients.
Strong client management skills to build and maintain positive relationships, address concerns, and ensure satisfaction.
**Additional Information**
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteransu2019 status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

**Company Description**
**WHO ARE WE?**
Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job u2013 we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, thatu2019s something weu2019re truly proud of. Work That Matters, People Who Care.
**Job Description**
**WHAT''S THE JOB?**
We are looking to hire a talented
**Call/ Receipt/ Dispatcher**
to the Dexterra On Demand Team. The Call/ Receipt/ Dispatcher is crucial for ensuring that requests and services are handled efficiently and effectively, maintaining a high level of service for customers or clients.
**Call/Receipt**
Respond promptly to customer inquiries, support requests, or emergency calls with exceptional communication skills.
Collect detailed information from callers, including location, nature of the issue, and urgency, ensuring clear and accurate understanding.
Provide initial assistance, troubleshoot issues where possible, or direct callers to appropriate resources with a client-focused approach.
Document all call details and interactions in a tracking system for record-keeping and follow-up, maintaining meticulous records.
Process various requests (e.g., service requests, inquiries, or confirmations) from clients, ensuring a high standard of client management.
Input request information into a database or tracking system with precision and completeness.
Keep clients informed about the status of their requests or any additional steps required, fostering strong client relationships.
**Dispatch**
Organize and coordinate the deployment of personnel, vehicles, or resources based on incoming requests, demonstrating strong multitasking abilities.
Utilize radios, phones, software, or other communication tools to relay information effectively to dispatch teams or field operatives.
Assess the urgency and priority of requests to determine dispatch order, adapting quickly to changing needs.
Monitor dispatched services to ensure timely response and delivery, adjusting schedules as necessary while managing multiple priorities
Collaborate with clients, managers, and field teams to schedule work efficiently, balancing communication and operational demands.
**WHATu2019S IN IT FOR YOU?**
Be part of an industry that''s more important than ever!
Career advancement opportunities.
Whereas other companies are downsizing, we are growing!
Be #1 on day 1 by joining an industry leader.
Follow Dexterra on LinkedIn ( Facebook ( .
**Qualifications**
**WHO ARE WE LOOKING FOR?**
Minimum of 2 years of experience in a similar dispatching or client-facing role.
Exceptional verbal and written communication skills to interact professionally with clients, managers, and team members.
Demonstrate multitasking abilities to manage workflows, handle multiple requests, and oversee dispatch operations simultaneously.
Ability to prepare Quotes for clients, including cost estimates based on service requirements and technician time.
Quick problem-solving skills to address issues efficiently and identify effective solutions.
High attention to detail to ensure all information is accurately recorded, processed, and communicated.
Commitment to delivering a superior level of service to customers and clients.
Strong client management skills to build and maintain positive relationships, address concerns, and ensure satisfaction.
**Additional Information**
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteransu2019 status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

Job Description

Job Description

Company Description

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

Job Description

WHAT'S THE JOB?

We are looking to hire a talented Call/ Receipt/ Dispatcher  to the Dexterra On Demand Team. The Call/ Receipt/ Dispatcher is crucial for ensuring that requests and services are handled efficiently and effectively, maintaining a high level of service for customers or clients.

Call/Receipt

• Respond promptly to customer inquiries, support requests, or emergency calls with exceptional communication skills.
• Collect detailed information from callers, including location, nature of the issue, and urgency, ensuring clear and accurate understanding.
• Provide initial assistance, troubleshoot issues where possible, or direct callers to appropriate resources with a client-focused approach.
• Document all call details and interactions in a tracking system for record-keeping and follow-up, maintaining meticulous records.
• Process various requests (e.g., service requests, inquiries, or confirmations) from clients, ensuring a high standard of client management.
• Input request information into a database or tracking system with precision and completeness.
• Keep clients informed about the status of their requests or any additional steps required, fostering strong client relationships.

Dispatch

• Organize and coordinate the deployment of personnel, vehicles, or resources based on incoming requests, demonstrating strong multitasking abilities.
• Utilize radios, phones, software, or other communication tools to relay information effectively to dispatch teams or field operatives.
• Assess the urgency and priority of requests to determine dispatch order, adapting quickly to changing needs.
• Monitor dispatched services to ensure timely response and delivery, adjusting schedules as necessary while managing multiple priorities
• Collaborate with clients, managers, and field teams to schedule work efficiently, balancing communication and operational demands.

WHAT’S IN IT FOR YOU?

• Be part of an industry that's more important than ever!
• Career advancement opportunities.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.

Follow Dexterra on LinkedIn and Facebook. 

Qualifications

WHO ARE WE LOOKING FOR?

• Minimum of 2 years of experience in a similar dispatching or client-facing role.
• Exceptional verbal and written communication skills to interact professionally with clients, managers, and team members.
• Demonstrate multitasking abilities to manage workflows, handle multiple requests, and oversee dispatch operations simultaneously.
• Ability to prepare Quotes for clients, including cost estimates based on service requirements and technician time.
• Quick problem-solving skills to address issues efficiently and identify effective solutions.
• High attention to detail to ensure all information is accurately recorded, processed, and communicated.
• Commitment to delivering a superior level of service to customers and clients.
• Strong client management skills to build and maintain positive relationships, address concerns, and ensure satisfaction.

Additional Information

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

Job Description

Job Description

About Velixo 

Velixo is revolutionizing ERP reporting by empowering businesses with real-time Excel-based insights. We're the top-rated solution on the Acumatica Marketplace, recognized for our innovation and commitment to customer success. Headquartered in Montreal, Canada, we help businesses streamline financial and operational reporting with real-time ERP data—all within the comfort of Excel. 

Who We're Looking For 

We’re looking for a Customer Success Manager (CSM) who is passionate about helping customers achieve their goals. In this role, you'll be a strategic partner, driving customer success by maximizing product adoption, ensuring retention, and empowering clients to confidently leverage their ERP data for strategic decision-making. You’ll play a key role in driving customer satisfaction and adoption, helping clients navigate the ERP ecosystem with confidence. Your ability to understand customer needs, anticipate challenges, and collaborate cross-functionally will be essential to your success. If you're a proactive problem-solver who thrives in a fast-paced environment and enjoys blending digital-first strategies with high-touch engagement, we’d love to hear from you! 

Key Responsibilities 

• Analyze customer health metrics and product usage data to identify and proactively mitigate churn risks, achieving measurable improvements in customer retention rates. 

• Create and deliver engaging training materials and knowledge base resources to drive user adoption and reduce support inquiries. 

• Gather, analyze, and communicate customer feedback to the product team, influencing future product development and improvements. 

• Serve as a trusted advisor, guiding customers through their post-sales journey and maximizing their Velixo investment. 

• Lead customer onboarding, ensuring a smooth and efficient experience. 

• Support escalations and complex customer inquiries, working cross-functionally to resolve issues. 

• Collaborate with Sales and Reseller Partners to strengthen customer relationships and identify expansion opportunities. 

• Represent Velixo in webinars, customer events, and digital communications, helping to build engagement and advocacy. 

What You'll Bring 

• 2+ years of experience in Customer Success, Account Management, or Support within a SaaS or ERP environment, preferably with experience in financial software or business intelligence tools. 

• Strong ability to communicate complex ideas simply to both technical and non-technical audiences. 

• Experience with customer education and training (e.g., webinars, instructional content). 

• Analytical mindset, with the ability to interpret customer data and act on insights. 

• Ability to collaborate cross-functionally with Sales, Support, and Product teams. 

• Exceptional problem-solving and critical thinking skills, with the ability to diagnose complex issues and develop effective solutions. 

• Self-motivated and adaptable, thriving in a fast-paced, growth-oriented environment. 

• Advanced proficiency in Microsoft Excel, with the ability to create and analyze complex spreadsheets. Experience with ERP/accounting systems is highly valued. 

Bonus Points If You Have: 

• Experience in Digital Customer Success, Tech Touch, or Scaled CS programs. 

• A degree in Communications, Business Administration, or a related field. 

• Experience developing financial reports and dashboards using Excel, preferably with ERP data integration. 

Why Join Velixo? 

We believe in empowering our employees and creating a workplace where you can thrive. Here’s what we offer: 

• Competitive salary 

• Comprehensive benefits package, including:  

• Group health insurance 

• RRSP match (up to 6% of base salary) 

• Generous PTO allowance 

• Hybrid work environment—flexibility to balance work and life 

• Career growth opportunities in a rapidly expanding company 

• A dynamic and supportive team that values innovation, collaboration, and customer success. 

• Join a collaborative and innovative team that values work-life balance and celebrates individual achievements. 

At Velixo, your success is our success. We’re excited to welcome you to our team and help you grow your career with us! 

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Job Description

Job Description

Salary:

The Opportunity

The Customer Success Managerhas a strategic and supportive role within the Customer Success team at Euna Solutions, reporting to the Manager of Customer Success.

As a Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs, you will develop and implement strategies to help them achieve their goals, and build strong, long-lasting relationships with key stakeholders. You will also collaborate with cross-functional teams to ensure that your profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions.

Responsibilities

• Develop a deep understanding of our B2B SaaS product and its use cases in the public sector.
• Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
• Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
• Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
• Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
• Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
• Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
• Prepare customer estimates, quotes and contract amendments managing upsell opportunities in Salesforce.
• Monitor customer health indicators and respond to potential risk factors for customer retention.
• Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
• Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.

Experience

• Bachelor's degree in business, communications, computer science, or related field.
• 1 + year(s) of experience in customer success, customer support, or a related field.
• Proven track record of developing and implementing successful customer experience strategies.
• Experience in project management, including the ability to manage multiple projects simultaneously.
• Proficient in Salesforce, Microsoft Office, and other relevant software applications.
  

Location

This position will be hybrid wtih 3 days/week in our Oakville, ON office.

WhatIt'sLike to Work at Euna Solutions

At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.

Here are some of theperksthat Euna employees enjoy:

Competitive wages
Wepaycompetitive wages and salaries, and we only expect an honest 40-hour week for it.

Wellness days
Whats better than a long weekend? An extra-long weekend!Euna Employees enjoy 2 extra days off in the summer to extend long weekends! Extra days to decompress and spend time doing the things you love.

Community Engagement Committee
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time,giftsand skills.

Flexible Work Days
Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific roleyoureinterested in.

Benefits
Askus for a copy of our health and dental benefits!

Culture committee
Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.

About Euna Solutions

Euna Solutions is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than3,400organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technologys GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit

Please visit our website: check out our LinkedIn Pages

We believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and ifyou'reexcited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small), please let us know.

For any inquiries or requestsregardingaccessibility at Euna Solutions, please email or call our officeat . Upon request,appropriate accessibleformats or arrangements will beprovidedas soon aspracticable.

Job Description

Job Description

Customer Success Manager

Location: Toronto, ON (In-office minimum 4 days/week)
Type: Full-Time

About TitanFile

TitanFile is the leading secure file sharing and client collaboration platform built for
professionals. Our clients — including top law firms, financial institutions, and enterprises — rely
on us to share sensitive information seamlessly, compliantly, and with confidence.

Trusted by regulated industries, we’re known for our uncompromising approach to security,
performance, and user-centric innovation. As we scale, we’re looking for a Customer Success
Manager (CSM) to strengthen relationships with our most strategic clients and drive long-term
growth and retention.

The Opportunity

As a Customer Success Manager, you’ll be a trusted advisor to a portfolio of mid-market and
enterprise clients. You’ll lead onboarding, adoption, and executive engagement while
proactively managing renewals and uncovering upsell opportunities. You’ll interface with
stakeholders across legal, compliance, and IT — often at the C-level.

This is a high-impact role with both strategic and commercial accountability. You should be
comfortable traveling to the U.S. for onsite sessions with high-touch clients.

Key Responsibilities

Revenue Growth & Retention
● Own a book of business with mid market and enterprise client
● Lead all aspects of the customer lifecycle: onboarding, adoption, QBRs, renewals, and
expansion
● Execute sales-aligned talk tracks to uncover and close upsell opportunities
● Drive strong Net Revenue Retention (NRR)

Data-Driven Customer Engagement
● Build and deliver usage reports and ROI stories using Excel and PowerPoint
● Run QBRs with actionable insights tailored to each stakeholder group
● Identify and address underutilization with scalable engagement strategies

Stakeholder Management & Advocacy
● Build deep relationships with IT and business stakeholders
● Engage with C-level executives to reinforce strategic alignment and ROI
● Be the voice of the customer internally to influence product and support roadmaps

Onboarding & Enablement
● Deliver white-glove onboarding tailored to industry-specific workflows and security needs
● Ensure clients are successfully set up for long-term success
● Support training and best-practice enablement across departments

Cross-Functional Collaboration
● Work closely with Sales, Product, and Support teams to deliver a cohesive experience
● Surface client feedback and influence roadmap priorities
● Help evolve internal playbooks for managing complex customer journeys

What You Bring

Experience
● 3–5 years in B2B SaaS Customer Success or Account Management
● Managed enterprise clients with multiple stakeholders
● Direct ownership of a multi-million dollar portfolio
● Hands-on experience working with IT teams
● Proven ability to upsell, retain, and expand in a high-touch environment
● Comfortable conducting in-person meetings and traveling to the U.S.

Skills
● Strong commercial acumen with confidence in sales-driven conversations
● Advanced proficiency in Excel and PowerPoint for reporting and presentation
● Outstanding communication skills across technical and executive audiences
● Tech-savvy, with an aptitude for learning and storytelling
● Self-starter who thrives in fast-paced, high-accountability environments

What We Offer
● High-ownership role managing strategic clients in regulated industries
● Competitive salary and bonus
● Generous vacation and comprehensive health & dental benefits
● Join a fast-growing Canadian tech company
● A culture built around customer obsession and collaboration

Why Join Us
Our team is made up of high-performing professionals and we work towards solving two of the
biggest challenges in the digital age: communication and privacy. We provide opportunities to
build a career and grow professionally; there is no limit to what you can accomplish here! Does
this sound like the perfect opportunity for you? Apply today to join our outstanding team!
TitanFile is an equal opportunity employer. Please reach out to for
accommodations in the hiring process.

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Job Description

Job Description

What you'll do

• Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.
• Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities
• Advise customers on solution features, configuration options, and system processes and procedures
• Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand and configure interfaces to third-party applications
• Manage changes to requested solutions, including following the documented change request process for scope and billing management
• Onboard clients, including creating training material and conducting effective training calls and/or visits with clients
• Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise
• Provide proactive outreach at all stages of the customer lifecycle
• Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions
• Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels
• Participate in customer support standby rotations when the regular support team is unavailable
• Assist, if requested, in the sales process, providing technical sales support
• Become an expert in the features, benefits, and implementation of Shiftboard's SchedulePro and ScheduleFlex solutions

Skills you'll need

• Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution
• One or more years of experience managing software implementation projects
• Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment
• Excellent communication and presentation skills
• Must be personable and enjoy working with people in an entirely customer-facing role
• Knowledge of project management/delivery methods and tools
• Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
• Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
• Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
• Working knowledge of Scrum and other Agile methodologies
• Bonus: previous experience with programming, or ability to write simple database queries and scripts
• Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
• Experience in the Workforce Management domain preferred
• Experience with Salesforce (or other CRM) desired
• Ability to travel (job requires up to 30% travel)
• Comfortable working as needed in a remote environment with video-conferencing tools

What you'll get

• Competitive wages
• ESPO (employee stock option program)
• Medical/dental vision coverage
• 401(k)
• Flexible PTO and 10 paid holidays per year
• Career advancement opportunities