509 Customer Success Specialists jobs in Canada

Job Description

The Customer Success Specialist manages a set of assigned accounts to help promote a high level of customer satisfaction, successful product use, and customer retention. They are the primary contact for customers, they understand customer success criteria, address questions, resolve issues and over time serve as a trusted RQ product advisor to help each customer reach their specific goals.

What you'll be doing:

25% - Get Customers Where They're Looking to Go

• As an RQ product and solution expert you take ownership of your customers and their success
• You successfully uncover what metrics each customer is measuring, and you'll use your knowledge of our software to help them achieve maximum value
• Proactively provide continuous insight into best practises (incl. marketing analytics, use of product features etc.), and ways customers can hit their individual targets, metrics, and user experience goals
• Have an eye for marketing and technical details - you understand technical subjects, and communicate them to our customers in non-technical terms

25% - Provide Proactive Service & Solve Problems Before They Happen

• You identify and resolve potential customer issues before they do. You will anticipate client needs and provide valuable insights to stop problems before they happen
• Stuff happens - Resolve issues with the help of the Technical Support team in a timely manner (based on defined SLAs), and expand RQ products use throughout the account
• You will respond to customer requests and issues as the highest priority (within defined SLAs)
• Provide admin training on customer's request, and when new features are released

25% - Drive Retention Rates & Build Your Accounts

• Maintain high customer renewal rates as a result of ongoing customer engagement and technical leadership
• Capture and maintain current customer accounts, and work with your sales team to identify growth opportunities
• Work with our sales and accounting teams to accurately renew yearly customers by ensuring all details are accurately captured and communicated

25% - Onboard New Customers

• As an RQ product and solution expert, you understand your customer's requirements; you recommend options to create the best user experience for their users; and then setup the system that delivers beyond customer's expectations
• Use your project management skills! You'll drive our new projects by capturing and implementing each customer's specific requirements. They have go-live targets, and it's your job to hit them
• Capture and document each specific customers requirements and setup. It's your job to set up the next Customer Success Specialist to deliver value, so ensure they know what's important to each customer, and what's included in their individual setup

Success Metrics, and What We'll Measure:

• Retention rate we want to partner with our customers for the long run
• Proactive engagement helping our customers be successful in meeting their targets
• Onboarding time - Effectively onboard customers into RQ Products as per agreed delivery schedule
• Build your territory - Contribute to growth your customer value; build your territory customer base by getting referred to potential customers; and identify potential accounts in your network

Job Type : Full time

Shift & Schedule :

• Workday: 9:00 am 5:00 pm, in office 3 days a week.
• After-hours work may be expected to hit your customer targets

Remuneration :

• Salary (base): $55,000 - $0,000 per year; On-Target Earnings: 60,000 - 70,000, uncapped
• Commission: Percent (%) of the Annual Contract Value (ACV) onboarded and retained
• Health benefit account ( 2,500)

Job Description

As a Customer Success Specialist at Staffy, you will be responsible for ensuring seamless operations and exceptional service delivery to our clients. You will play a vital role in addressing contractor issues, managing shifts, and ensuring compliance with regulatory requirements. Your proactive approach will contribute to optimizing client satisfaction and operational efficiency within the healthcare industry. 

What You’ll Be Responsible For:

• Respond to client and contractor issues promptly and effectively via email, phone, and SMS to ensure timely resolution and client satisfaction.

• Coordinate electronic SMS blasts and communications to contractors and clients for timely updates and notifications.

• Act as an App and System subject matter expert, consulting with SOPs (Standard Operating Procedures) to troubleshoot and solve system issues for clients and contractors.

• Monitor open and pending issues through Freshdesk, communicating with internal teams to facilitate swift resolutions.

• Review and assess contractor app applications to ensure suitability for client needs and regulatory requirements.

• Monitor and address unapproved profiles to streamline onboarding processes and ensure compliance.

• Review and verify qualifications such as RN/RPN & PSW certifications to ensure compliance with regulatory standards.

• Review the sub-skills of contractors to match with client requirements and optimize service delivery.

• Post client shifts accurately and promptly, ensuring alignment with client requirements and expectations.

• Facilitate ID badge fulfillment for contractors, maintaining security protocols and compliance standards.

Experience:

• 2+ years of experience in customer success, client support, or a related role.

• Previous experience working in a start-up or scale-up SaaS company is a bonus.

• Previous experience working in a healthcare environment is a bonus.

Work Requirements:

We are looking to fill the following shifts:

• 5:30 am to 11:30 am Mondays, Fridays, Saturdays, and Sundays

• 12:00 pm to 6:00 pm Saturdays and Sundays

• 5:30 pm to 11:30 pm Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, Saturdays, and Sundays

In your application, please let us know the shift times and days of the week you are available, including the number of hours (up to 30) you are willing to work. 

Title: Senior Customer Success Specialist

Type of work: Permanent

Location: On-Site (Downtown Toronto- In person 5 days a week)

Salary: 60,000-80,000 per annum

Required Skills & Experience

• 3+ years of experience in a customer success, account management, or a client-facing role

• Proven ability to communicate with C-suite stakeholders and manage enterprise-level relationships

• Confident leading presentations with the ability to control a room and tailor messaging to diverse audiences

• Comfortable navigating challenging conversations, providing strategic solutions, and maintaining client trust

• Strong Excel skills including pivot tables and VLOOKUPs to track client data

• Highly organized and proactive, with a track record of managing multiple accounts simultaneously

• Ability to collaborate with cross-functionally teams

Nice to Have Skills & Experience

• Background in an agency environment

• Prior experience as an account executive or account manager role

• Understanding of agency workflows, design principles and the customer lifecycle

Job Description

Insight Global is seeking a Sr. Customer Success Specialist to join a rapidly growing SaaS company that specializes in creative automation and brand content management.

This is a client-facing, high-impact role responsible for managing and growing relationships with strategic enterprise accounts. The ideal candidate will be a strong communicator, confident in executive settings, and capable of driving adoption, presenting insights, and resolving complex client needs with professionalism and empathy.

Title: Senior Customer Success Specialist

Type of work: Permanent

Location: On-Site (Downtown Toronto- In person 5 days a week)

Salary: 60,000-80,000 per annum

Required Skills & Experience

• 3+ years of experience in a customer success, account management, or a client-facing role

• Proven ability to communicate with C-suite stakeholders and manage enterprise-level relationships

• Confident leading presentations with the ability to control a room and tailor messaging to diverse audiences

• Comfortable navigating challenging conversations, providing strategic solutions, and maintaining client trust

• Strong Excel skills including pivot tables and VLOOKUPs to track client data

• Highly organized and proactive, with a track record of managing multiple accounts simultaneously

• Ability to collaborate with cross-functionally teams

Nice to Have Skills & Experience

• Background in an agency environment

• Prior experience as an account executive or account manager role

• Understanding of agency workflows, design principles and the customer lifecycle

Job Description

Insight Global is seeking a Sr. Customer Success Specialist to join a rapidly growing SaaS company that specializes in creative automation and brand content management.

This is a client-facing, high-impact role responsible for managing and growing relationships with strategic enterprise accounts. The ideal candidate will be a strong communicator, confident in executive settings, and capable of driving adoption, presenting insights, and resolving complex client needs with professionalism and empathy.

Title: Senior Customer Success Specialist

Type of work: Permanent

Location: On-Site (Downtown Toronto- In person 5 days a week)

Salary: 60,000-80,000 per annum

Required Skills & Experience

• 3+ years of experience in a customer success, account management, or a client-facing role

• Proven ability to communicate with C-suite stakeholders and manage enterprise-level relationships

• Confident leading presentations with the ability to control a room and tailor messaging to diverse audiences

• Comfortable navigating challenging conversations, providing strategic solutions, and maintaining client trust

• Strong Excel skills including pivot tables and VLOOKUPs to track client data

• Highly organized and proactive, with a track record of managing multiple accounts simultaneously

• Ability to collaborate with cross-functionally teams

Nice to Have Skills & Experience

• Background in an agency environment

• Prior experience as an account executive or account manager role

• Understanding of agency workflows, design principles and the customer lifecycle

Job Description

Insight Global is seeking a Sr. Customer Success Specialist to join a rapidly growing SaaS company that specializes in creative automation and brand content management.

This is a client-facing, high-impact role responsible for managing and growing relationships with strategic enterprise accounts. The ideal candidate will be a strong communicator, confident in executive settings, and capable of driving adoption, presenting insights, and resolving complex client needs with professionalism and empathy.

Amilia is transforming the recreation and activities market with its innovative, purpose-built SaaS platform. Designed for municipalities, community centers, nonprofits, businesses, and recreation organizations, Amilia SmartRec™ streamlines operations, optimizes facility management, and simplifies program and membership management. 

Since 2009, Amilia has been on a mission to revolutionize how communities connect and participate in activities. By combining cutting-edge technology with deep industry expertise, the software empowers organizations to manage registrations, memberships, facilities, and finances more efficiently while enhancing community engagement. 

Over 1,500 organizations across 6,600 locations in North America rely on Amilia to serve 4.5 million participants and process $750M in transactions annually. 

Caring is at the core of Amilia’s culture: for customers, tailored products, and colleagues alike. Driven by an entrepreneurial spirit and a passion for innovation, this mindset shapes everything we do. 

Customer success isn’t just a department—it’s the heartbeat of how we deliver value. Our clients don’t just buy software; they invest in outcomes, and that’s where you come in. As a Customer Success Specialist, you’ll be the trusted guide our SMB customers rely on to help them get the most out of our platform. 
You’ll act as a strategic advisor—proactively guiding customers to unlock the full value of our platform. By understanding their goals, anticipating needs, and driving adoption, you'll help them scale with confidence. If you're energized by building lasting partnerships and turning business objectives into measurable outcomes, this is your chance to make a meaningful impact.

Account Management & Success  

• Proactively identify growth opportunities, such as upselling and cross-selling, to drive revenue growth and maximize customer value. 

• Develop retention strategies to accurately forecast renewals and mitigate risks to limit churn and secure longer contract renewals. 

• Ensure successful product adoption by providing customers with resources such as knowledgebase articles, tutorials, and webinars. 

• Collaborate with cross-functional teams to drive business-wide adoption and deepen product proficiency. 

• Inspire client advocacy by earning trust, delivering results, and generating referrals that expand our footprint and reputation within customer organizations. 

• Act as the single point of contact for all account-related matters, managing a high number of customers across different stages of the account lifecycle. 

Performance Data & Communication:  

• Maintain accurate records of customer interactions in our CRM (Salesforce) to ensure data integrity. 

• Deliver effective documentation and communication of account activities to internal and external stakeholders. 

• Monitor customer activity trends to assess potential churn risks and provide proactive guidance and action plans. 

• Track and forecast key performance indicators (KPIs) and communicate account performance regularly. 

Location:    Montreal, QC (on-site)

Term:    Permanent

Languages:    English (French, Spanish, Mandarin/Cantonese is an asset)

High Tech Genesis is seeking a Customer Success Specialist who will guide customers to success and resolve issues with clarity and care. We're seeking a strong communicator, curious learner, and empathetic problem-solver dedicated to creating exceptional customer experiences.

You will be supporting our residential customers & Partners (D2C & B2B), installation partners (SHIP), and internal teams across the journey: 

• Pre-Installation: Educate, nurture, and assist prospects with product understanding, readiness, and qualification. Act as a trusted advisor, helping guide expectations and next steps. 

• Installation: Be a reliable partner to installers and customers, addressing real-time questions and ensuring all necessary tools and documentation are available. 

• Post-Installation: Support onboarding, usage, and any troubleshooting required via app, chat, phone, or email. Proactively gather insights to improve our processes, content, and service delivery. 

• Continuous Feedback Loop: Actively capture and document customer feedback, and share it with product, operations, and marketing teams to improve the overall experience. 

In this role, you will: 

•  Respond to customer inquiries via email, phone, chat, SMS/WhatsApp and in-app support with professionalism, empathy, and accuracy. 

• Own and resolve customer issues, coordinating across teams and escalating when necessary. 

• Guide customers & installers through onboarding and ensure they feel supported at each touchpoint. 

• Partner with the revops, marketing and product team on communications, campaigns, and content creation (FAQ, knowledge base, proactive emails). 

• Support product and operations teams with testing, reporting bugs, and documenting patterns from support trends. 

• Identify improvement opportunities across the customer journey and contribute to cross-functional projects. 

• Contribute to the development and continuous refinement of customer service documentation and training. 

• Maintain a customer-first, feedback-informed service mindset. 

• Grow within the support team by deepening product expertise and stepping into Level 2/3, product, IS or Eng specializations over time  

Job Description

Job Summary:

This exciting role will be the face of the company for our marketplace and purchase program. The successful candidate must care deeply about solving avoidable wasted food and have excellent Customer Success Lead will manage the online marketplace and work closely with customer’s orders, confirming accuracy, and ensuring vendor commitments in accuracy and pricing. The Lead must also possess strong communication, interpersonal, and organizational skills to interact successfully with vendors, non profit customers and managers in responding to customer inquiries and resolving issues or complaints.

Duties/Responsibilities:

• Conduct demos of our platform to new and existing suppliers
• Account relations - Including assisting with onboarding and troubleshooting.
• Receive, coordinate and process incoming orders in our online platform
• Coordinate and schedule delivery of orders with vendors and non-profits
• Pricing out 3rd party logistics and vendors as needed
• Prepare PO’s, and Invoice customers
• Prepare standard operating procedures, knowledge-based documents such as summaries and responses to frequently asked questions.
• Manage the department and ensure the team complies with company guidelines particularly related to quality of service.
• Train new employees in the company's customer service policies, procedures, and best practices.
• Collect data and prepare reports on customer complaints and inquiries.
• Prepare monthly reports summarizing the assigned customer success team performance.

Required Skills/Abilities:

• Must be personable and enjoy working in a customer facing role with people in nonprofit and for profit organizations
• Strict attention to detail.
• Min 5 years of customer success experience required, preferably in the food industry or Consumer Packaged Goods industry.
• Accounts payable and receivable experience with some knowledge of Xero
• Knowledge of project management/delivery methods and tools
• Organized, detail-oriented, and able to support many clients at once.
• Ability to deal with ambiguity and structure the unstructured
• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
• Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
• Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation to the technical or management Teams
• Comfortable using and learning software, including Google Suite, MS Office (Excel), ticketing/tracking systems and Salesforce.
• Excellent verbal and written communication skills.
• Ability to problem solve and resolve customer complaints and issues while maintaining a professional and calm demeanour.

Salary: $60,000 + benefits package

Location: Hybrid - Office in Vancouver + Remote (Must reside in British Columbia)