2,357 Customer Support Representatives jobs in Canada

Technical Customer Support Specialist

Vancouver, British Columbia Acuity Insights

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Job Description

Job Description

Empower customers through every answer, insight, and interaction.

Join Acuity Insights as a Technical Customer Support Specialist supporting complex EdTech SaaS products in a mission-driven environment. In this fully remote role, you’ll work with our One45 and Analytics solutions to help higher education institutions train and graduate the next generation of doctors, nurses, and other healthcare professionals.

You’ll contribute to an evolving support function and collaborate with a team that values knowledge-sharing and continuous improvement. If you love learning fast, solving real problems, and supporting purpose-driven users, this might be a great next step for you.

You’ll also be joining a people-first company undergoing meaningful change, one that values balance, invests in your growth, and is building with care for the long term.

The Role You’ll Play

You’ll be a front-line champion for our Program Experience customers, delivering high-quality, human-centred support across our One45 and Analytics solutions.

You’ll help users navigate technical challenges, troubleshoot issues, and uncover how to use our products more effectively, all while collecting insights that drive internal improvements and product evolution.

You’ll support customers using One45, a powerful and deeply embedded software that powers curriculum delivery, clinical scheduling, evaluations, grades, and operational workflows across medical education.

While the product is actively being modernized, institutions continue to rely on the current product to run critical, high-stakes processes, and you’ll help ensure that the experience is smooth, stable, and well-supported.

This is a full-time role with core working hours of 8:00 a.m. to 5:00 p.m. Eastern Time, Monday to Friday. These hours allow you to fully support our customers, stay connected with your team, and collaborate across functions.

How You’ll Contribute

As a Technical Customer Support Specialist, you’ll support education programs using One45 and Analytics to streamline operations, surface insights, and graduate great healthcare professionals.

You will:

  • Field, prioritize, and resolve customer support inquiries across a range of topics, from user access and product navigation to integrations, reporting, and system configuration.
  • Investigate and troubleshoot technical issues using product knowledge, documentation, tools, and team collaboration.
  • Translate complex workflows and systems into clear explanations and helpful guidance.
  • Identify patterns in support needs and advocate for product or process improvements.
  • Contribute to internal and external documentation, tooling, and support practices that scale.
  • Collaborate with Customer Success, Product, and Development to share customer feedback and solve complex cross-functional challenges.
What You’ll Help Make Possible

Support at Acuity isn’t just about closing tickets; it’s about empowering people who are empowering future professionals.

With your work, we’ll:

  • Deepen trust with our Program Experience customers and help them realize more value from our solutions.
  • Improve the customer journey through responsive support and proactive enablement.
  • Strengthen our support systems and knowledge base to scale with growth.
  • Surface insights and opportunities that influence product, process, and partnership decisions.

Your support work will also inform improvements across these core workflows, from scheduling and evaluations to integrations and system performance, contributing to a more connected, intuitive experience for educators and learners over time.

Who You’ll Work With

You’ll report to the Manager, Client Empowerment and work closely with:

  • Your fellow Customer Support team members, a collaborative, tight-knit group that meets daily and shares knowledge freely.
  • Customer Success Managers, who guide long-term customer relationships and strategic value.
  • Product and Engineering, to escalate complex issues and advocate for customer needs.
  • Enablement and Technical Consultants, who build solutions, run implementations, and solve advanced use cases.

You’ll be joining a caring, experienced team that works in the open, values progress over perfection, and believes support is a strategic function.

What You Bring to the Table
  • Hands-on technical support experience. You’ve supported complex, multi-feature SaaS products, troubleshooting issues related to workflows, permissions, integrations, or data integrity in a B2B environment.
  • Clear, empathetic communication. You’ve written helpful, human responses to a wide range of users and know how to explain technical concepts without jargon.
  • Technical acumen and learning agility. You’re comfortable working with complex products and unfamiliar domains. You pick up new systems quickly and enjoy digging in to understand how things work.
  • Proficiency with support tools. You’ve worked with systems like TeamSupport, Zendesk, Jira, Confluence, or similar, managing ticket queues, contributing to knowledge bases, and escalating issues with clarity and context.
  • Process-minded problem solver. You’ve spotted inefficiencies, suggested workflow improvements, created macros or templates, or helped improve triage, always thinking about how to make things better for customers and the team.
  • Curiosity about automation and AI. You’re excited about experimenting with tools that reduce manual work or enhance the customer experience, even if you haven’t used them yet. You ask good questions, try new things, and learn as you go.
  • Openness to change. You’re not thrown off by shifting priorities, evolving processes, or new tools. Whether or not you’ve worked in a transforming company before, you’re comfortable adapting and you bring a steady, solutions-focused mindset.
How We Support You

Compensation & Growth

  • Fair, transparent salary. The hiring salary for this role is $52,000–$0,000 CAD, within a broader internal pay band. The final offer will reflect experience, scope, market alignment, and internal equity.
  • Learning budget. 3,000 annually for professional or personal development.
  • Long-term value. Access to employee stock options as part of our shared growth.

Flexibility & Well-Being

  • Remote-first work. Fully remote within Canada, with up to 6 weeks per year to work internationally.
  • Generous time off. Two-week company-wide closure in December, self-directed vacation (most take 4-6 weeks), and one Friday off per month from February to November.
  • Health benefits. Comprehensive coverage from day one for you and any dependents via Equitable Life of Canada and Nivati.
  • Retirement planning. GRSP matching program with up to 2% salary contribution.

Family & Community

  • Parental leave. 16-week top-up beyond EI, no matter your role in growing your family.
  • People-first culture. A caring, inclusive environment where learning, balance, and belonging are prioritized.
What to Expect From the Process

Whether you apply directly, are referred, or connect with a recruiter or hiring manager, you’ll be given equal consideration. Your application is reviewed by a real person, with care and attention to your experience, skills, and motivation, as well as the qualities that help people thrive here.

We don’t use AI to evaluate applications. However, if you don’t meet baseline requirements, like Canadian residency and valid work authorization, you may be automatically screened out. During our conversations, we may use AI-powered note-taking to support focus and accuracy, but all decisions are made by people.

We view hiring as a two-way conversation. Our goal is to learn about and understand your career journey, abilities, and interests while giving you the insight you need to decide whether this role and team feel like the right fit.

Here are the steps to expect:

  1. Application Review & Response. A human carefully reviews your application. You’ll hear back from us, whether or not you move forward.
  2. Conversation with Recruiter. A recruiter will reach out for a phone call to learn more about your background and goals, and to share details about the role, team, company, and culture.
  3. Conversation with the Manager. A video call with your potential manager to explore your relevant experiences, approach to troubleshooting, and share more about the day-to-day realities of the role and team.
  4. Team Conversatio ns. Meet 1:1 with future teammates to assess alignment and ways of working.
  5. Decision & Follow-Up. After consolidating feedback, the hiring manager makes a decision, typically within 2–4 business days.
  6. Offer Conversation & References. If it’s a mutual match, we’ll invite you to a conversation to walk through the offer. Any offer is contingent on completing a reference check.

We know our process is a meaningful time commitment, and we truly appreciate the effort and energy you invest in getting to know us. We aim to make every step thoughtful, transparent, and worthwhile, for you as much as for us.

Our Story & Purpose

We believe everyone has incredible potential. At Acuity Insights, our mission is to uncover it, nurture it, and help bring it to life.

Our journey began with a bold idea: to improve how we assess people, not just by academic metrics, but by who they are. In partnership with McMaster University, we developed Casper in 2004 to measure the durable, human skills that matter in health professions and other fields where people work with people. That vision came to life with the founding of Altus Assessments in 2014.

Meanwhile, One45 started in 1998 at the University of British Columbia, helping medical education programs digitize complex processes like curriculum management, scheduling, and assessment. Over time, it became a trusted partner to programs across North America and beyond.

In 2021, Altus Assessments acquired One45, and in 2022, we unified as Acuity Insights, a single, growing organization with a shared purpose and broader vision.

What started as two distinct products is now one integrated mission supported by our Analytics solution, which delivers actionable insights to drive continuous improvement across the learner journey.

Today, our platform supports students and institutions from admissions to graduation across North America, the U.K., Australia, New Zealand and Saudi Arabia.

As we continue to grow, we’re committed to being more than a software provider. We’re trusted thought leaders and valued advisors in higher education, offering practical solutions, strategic insights, and guidance that help our partners make confident, informed decisions.

Life at Acuity Insights

We’re a remote-first team of 130+ people who care deeply about our work and about each other. While we collaborate virtually across time zones, we make space for connection through thoughtful rituals, candid conversations, and the occasional in-person meetup when we can.

Our core values (caring, curious, and driven) shape how we show up for each other, our partners, and the learners and educators we serve. We listen with intention, build with purpose, and hold ourselves to high standards without losing sight of empathy and balance.

We’re committed to inclusion and belonging, not just in principle but in practice. We know that diverse perspectives make us better, more creative, more resilient, and more equipped to solve meaningful problems. Our policies are designed to support equity, flexibility, and well-being.

If you’re looking for purposeful work, room to grow, and a team that’s as thoughtful as it is ambitious, we hope you’ll consider joining us.

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Help Desk Analyst

Premium Job
Remote Optima Medical Center

Posted 2 days ago

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Full time Permanent

We are seeking a talented Remote Help Desk Analyst to join our IT Support team. As a Remote Help Desk Analyst, you will be responsible for providing technical support and troubleshooting assistance to our remote employees. You will play a key role in ensuring that our employees have the necessary resources to perform their jobs effectively.

Responsibilities:
  • Provide remote technical support to employees via phone, email, and chat
  • Troubleshoot hardware and software issues
  • Install and configure software applications
  • Document support tickets and resolutions
  • Collaborate with other IT team members to resolve complex issues
Qualifications:
  • 1+ years of experience in a help desk or technical support role
  • Strong knowledge of Windows and Mac operating systems
  • Excellent communication and customer service skills
  • Ability to work independently and prioritize tasks
  • Certifications such as CompTIA A+ or Microsoft Certified Professional are a plus

If you are a tech-savvy problem solver with a passion for helping others, we want to hear from you! Apply now to join our dynamic IT Support team.

Company Details

We provide safe, fast and convenient COVID-19 and Influenza A & B testing for people returning to work and school as well as to travelers and those needing to meet administrative requirements. We provide Fit-To-Fly (also known as Fit-To-Travel) health declaration forms that show a negative COVID-19 test result. We are a CLIA-Certified, FDA, CDC complaint Laboratory.
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Help Desk Analyst

Calgary, Alberta Targeted Talent

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Job Description

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

  • Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
  • Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
  • Supporting MS Office 365
  • Supporting Microsoft Teams environments
  • Supporting Virtual Desktops (VMware)
  • Supporting Adobe Acrobat DC
  • Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
  • Maintaining hardware inventory, asset database and systems documentation
  • Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
  • Re-installing/imaging desktops and laptops as needed
  • Installing, configuring, desktop and network printers
  • Assisting with security-related updates or patches
  • Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
  • Performing other duties as assigned

Requirements:

  • Diploma in Computer Science/Engineering or equivalent experience.
  • 1 to 3 years of experience in a technical support or IT customer service environment.
  • Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
  • CompTIA certified candidates will be given preference
  • Detailed oriented, superior problem solving and troubleshooting ability
  • Commitment to customer satisfaction through planning follow-up
  • Excellent communication and customer service skills
  • A proven track record of working with users at various ability levels
  • The ability to use good judgment and multi-task within an ever-changing environment
  • Experience in a 24×7 environment delivering high availability or mission-critical applications
  • A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

  • Competitive salary
  • Paid vacation
  • Health and dental benefits
  • Flexible work arrangements

If this sounds like the right fit, please click and apply to this posting.

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Help Desk Analyst

Vancouver, British Columbia Targeted Talent

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Job Description

Job Description

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

  • Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
  • Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
  • Supporting MS Office 365
  • Supporting Microsoft Teams environments
  • Supporting Virtual Desktops (VMware)
  • Supporting Adobe Acrobat DC
  • Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
  • Maintaining hardware inventory, asset database and systems documentation
  • Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
  • Re-installing/imaging desktops and laptops as needed
  • Installing, configuring, desktop and network printers
  • Assisting with security-related updates or patches
  • Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
  • Performing other duties as assigned

Requirements:

  • Diploma in Computer Science/Engineering or equivalent experience.
  • 1 to 3 years of experience in a technical support or IT customer service environment.
  • Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
  • CompTIA certified candidates will be given preference
  • Detailed oriented, superior problem solving and troubleshooting ability
  • Commitment to customer satisfaction through planning follow-up
  • Excellent communication and customer service skills
  • A proven track record of working with users at various ability levels
  • The ability to use good judgment and multi-task within an ever-changing environment
  • Experience in a 24×7 environment delivering high availability or mission-critical applications
  • A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

  • Competitive salary
  • Paid vacation
  • Health and dental benefits
  • Flexible work arrangements

If this sounds like the right fit, please click and apply to this posting.

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Billing & Customer Support

Ottawa, Ontario Kevin Carruthers - Desjardins Insurance Agent

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Job Description

Job Description

BILLING & CUSTOMER SUPPORT SPECIALIST NEEDED

We are currently searching for an individual to join our team in Billing & Client support capacity. The candidate must be a self motivated, well organized person that is looking for a full time hourly position with possible advancement. A background in customer service, and/or administrative work would be an asset. Will work alone in our Innes / Tenth Line office majority of the time at beginning and will be there to make outbound calls and direct traffic to our other locations.

MUST BE FLUENT IN ENGLISH AND FRENCH! Contract is for on a 90 Day Trial Basis with Renewal option based on Development

DUTIES AND RESPONSIBILITIES INCLUDE:

- Daily Outbound Billing Calls to Existing Clients who have past due payments

- Act as Liason between our Head Office Billing department and our clients to work through solutions for billing issues

- Routine Client Support Calls to assist in other (Non-Billing) Client Service transactions

- Assist Team in Answering Incoming Phone Traffic and Re-Routing Calls

- MUST BE ORGANIZED & COMFORTABLE ON PHONE

- Must be able to work alone with little supervsion (Lot's of Support though)

- Assist Team where Needed with Other Support & Administrative Duties

40 HOURS PER WEEK - MONDAY THROUGH FRIDAY 9:00 - 5:00 $18.00 HOURLY

ROOM FOR ADVANCEMENT TO FULL TIME SALARIED TEAM MEMBER ONCE LICENSED

LOCATED IN ORLEANS (INNES & TENTH LINE)

KEVIN J CARRUTHERS DESJARDINS INSURANCE AGENCIES

IF THIS POSITION IS OF INTEREST TO YOU - PLEASE FORWARD YOUR RESUME BY EMAIL AND YOU WILL BE CONTACTED FOR AN INTERVIEW TIME,

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Customer Support Specialist

Dartmouth, Nova Scotia TigerTel

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Job Description

Job Description

Immediately hiring Full Time Customer Support Specialists at TigerTel!

What is a Customer Support Specialist? Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their everyday operations. If you're a strong typist who loves customer service and talking to people, this is the position for you! Every interaction is an opportunity to help a customer feel valued, respected, and taken care of. We're looking for people who are detail oriented, motivated, and compassionate to fill these important positions.

Customer service experience is a plus but not required.

This is an in-office position.

Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call centre tools to help properly prioritize customer needs. We are an inbound call centre only. We do not perform any outbound telemarketing or hard sales calls.

To be successful in this role, you must have:

  • A welcoming voice with an upbeat tone
  • Strong command of the English language with good spelling and grammar
  • Computer skills in a Windows based environment
  • Good attendance
  • The ability to type 35 words per minute or more

Compensation: $18.50 per hour

Shifts Offered:

  • Full Time (40 hour work week)
    • Friday-Tuesday, 11pm AST - 8:00am AST
    • Saturday-Wednesday, 2:00 pm AST - 11:00 pm AST
    • Thursday-Monday, 9:00 am AST - 6:00pm AST
  • Must be available to work weekends

Training is for four weeks, Monday-Friday, 9:00 am AST- 6:00 pm AST

Our Benefits for Full Time Employees Include:

  • RRSP with company matching
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Vacations (up to 4 weeks per year over time)

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

TigerTel is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Don't miss out on this opportunity - Apply Today!



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Customer Support Coordinator

Lachine, Quebec Fuze HR Solutions Inc.

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Job Description

Job Description

Now Hiring: Customer Support Coordinator
Location: Ville Saint-Laurent
Full-Time | Monday to Friday, 8:30 AM – 5:00 PM (37.5 hours/week), 1 month contract with possibility of extension
Hourly Rate: $20.50 – $23.00 (based on experience)
No benefits package


Are you bilingual, organized, and great with multitasking? We’re looking for a Customer Support Coordinator to join our team and play a key role in supporting customer programs and ensuring top-notch service delivery.


Job Overview:

The Customer Support Coordinator is responsible for managing and scheduling specific customer programs, following up on service escalations, and registering all new equipment into our database. The role also involves processing quotes for damaged equipment and obtaining necessary approvals.


Key Areas of Responsibility:

  • Coordinate and manage tasks associated with specific customer programs

  • Input all new equipment shipments into the Service Invoice Management System (SIMS) with accurate data (serial numbers, service company details, etc.)

  • Handle damaged equipment claims: prepare estimates and follow up for approvals

  • Respond promptly to customer inquiries via phone, in person, or email

Requirements:

  • Fluently bilingual (French & English)

  • Strong computer skills

  • Able to handle multiple tasks in a fast-paced environment

If you qualify, apply today!

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Customer Support Representative

Calgary, Alberta NDAX Canada Inc.

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Job Description

As one of Canada’s largest and fastest growing cryptocurrency trading platforms, NDAX has set the bar high for the country’s fintech industry and is constantly leading the way in terms of security and innovation. We’re on a mission to empower more Canadians to unlock the full potential of digital finance. To address the various needs in the Canadian cryptocurrency space, NDAX has assembled a multidisciplinary team with diverse backgrounds, including finance, technology, engineering, compliance, marketing, and more.

We're proud to have been recognized as one of Canada’s Best Workplaces by Great Place to Work®.

Are you passionate about cryptocurrency and ready to explain it to anyone, from an expert to a novice? Do you thrive in a fast-paced environment? If yes, we have the job for you!

NDAX is currently looking to hire a part-time Customer Support Representative. As a customer support agent at Ndax, you will become one of the faces and names associated with our brand, so it is vital that you are friendly, understanding, patient, and kind to every Ndax client.

In this position, you will interact with customers to provide information in response to inquiries about products and services; you will also handle and resolve client's questions and complaints. Excellent communication abilities and data entry skills are essential for candidates.

Our clients have different levels of trading experience; there will not be a one-fit-all solution for every customer – being able to understand each customer's needs and meet them at their level is an important skill for any member of our customer support team.

Key Responsibilities

  • Respond to customer service live chats, emails, telephone calls, and voicemails
  • Maintain customer relationships by handling questions and concerns with speed and professionalism
  • Resolve customer complaints, manage database records, draft status reports on customer service issues
  • Provide a great experience and build loyalty with every customer you talk to
  • Stay on top of promotions, product launches, and cryptocurrency trends
  • Create value through superior customer service and expert product knowledge

Requirements

  • Self-motivated with an ability to solve problems on-the-fly
  • Passionate for customer satisfaction with strong interpersonal communication skills
  • An enthusiastic learner with a desire for continual growth
  • Available full-time and have flexible schedules that meet business needs, including morning and evening shifts
  • Cryptocurrency Experience or Interest: Previous experience in cryptocurrency-related roles would be a strong asset.

Benefits

  • Full-time employees are eligible for the benefits plan (health-dental-vision)
  • Technically strong, friendly, approachable people to work with
  • Flexible working schedule

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Customer Support Representative

Niagara Falls, Ontario CWD

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Job Description

Job Description

CWD designs, markets & sells the highest performing consumer electronics that are smart, simple, and stylish. From high fidelity turntables to wireless video connectivity systems, we create innovative products that empower people. Our success is measured in our customer satisfaction ratings and dedicated following. We have been in business since 1961 and our creations can be found in millions of homes. Together in teams, as a company, as a community, we are committed to Creating What’s Different!

CWD is looking for a Customer Support Representative to join our exceptionally talented and collaborative team! Reporting to the Support Team Leader at our Niagara Falls location, the successful candidate will be responsible for responding to all customer inquiries through email, chat and phone support while identifying and advising on consumer trends.   

If you are someone that likes a challenge and are continuously striving for excellence, then this is the perfect opportunity for you!
 

What We Offer:
  • Full comprehensive benefits (dental, medical and eye) 80/20 split-single coverage
  • Annual professional development fund
  • Commission
  • RRSP Match
  • Fitness incentives
  • Team events
  • 50% off on CWD brands
Key Responsibilities:
  • Handle customer inquiries by providing solutions, often within a time limit to ensure the customer is satisfied (For example: pre-sale, billing, shipping, order processing and product technical inquiries)
  • Provide exceptional customer service via phone, email, and live chat contact methods
  • Process return authorizations, orders, and requests
  • Identify customer needs or desires in order to recommend the appropriate product or service
  • Follow up on sales lead, create quotes, and complete final sales
  • Learn the software systems used by the company to be able to communicate effectively with incoming inquiries
  • Work with other team members when necessary to resolve customer inquiries
  • Provide feedback to management to help improve sales, marketing, and business processes
  • Assist with new product sample testing and provide feedback to the R&D team
  • Assist with product manual reviews to ensure detailed instructions are provided to customers
  • Participate in various inter-departmental meetings as required
  • Undertake related duties as assigned to achieve the objectives and company goals
Qualifications:
  • A college diploma or certification in a related program considered an asset (Ex. Administrative Assistant, Sales, Call Center/Customer Service Skills Certification)
  • 1-2 years’ experience in a fast-paced customer service setting responding to emails, calls & chats
  • Experience using Microsoft Office
  • Strong sense of empathy and understanding of customer needs
  • Excellent organization and time management skills
  • Highly motivated self-starter within a team environment
  • Detail oriented problem solver
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced ever-changing environment
You Will Stand Out If:
  • You have experience using NetSuite, Salesforce, or Seller Central
  • You have experience working in an e-commerce environment
  • You have a good understanding of consumer electronics   
This is a full-time permanent role working 40 hours a week. Our hours of operation are 8:15am to 5:00pm Monday to Friday with occasional holidays and overtime work required.  
 

If the above interests you, then apply to join our fast paced, creative, and energetic team!
 

CWD is an equal opportunity employer and is dedicated to creating a diverse and inclusive work environment. We are committed to providing accommodations for people with disabilities throughout the recruitment process, and upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Applicants must make their accommodation needs known upon requests for interviews.
 

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