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Job Description

Job Description

Description

Job Title: Call Center Customer Service Assistant

Location: Halifax, NS
Company: Createify Form  
Job Type: Full-Time

Job Summary: We are seeking a dedicated and enthusiastic Call Center Customer Service Assistant to join our team. In this role, you will be the first point of contact for our customers, providing them with timely and accurate information, resolving issues, and ensuring their satisfaction.

Key Responsibilities

• Answer incoming calls from customers in a professional and friendly manner.
• Provide information about products and services, taking the time to understand customer needs.
• Assist customers with order placements, inquiries, and complaints, ensuring a smooth and positive experience.
• Collaborate with team members and other departments to resolve complex customer issues.
• Follow up with customers to ensure their concerns are addressed and they are satisfied with the resolution.
• Stay informed about company products, services, and promotions to provide accurate information.
• Adhere to company policies and procedures, including data privacy and security protocols.

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional education is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Ability to handle high call volumes and work under pressure.
• Proficient in using computer systems and customer relationship management (CRM) software.

Benefits

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and growth.
• Creative and collaborative work environment.

Job Description

Job Description

As a Scheduling Specialist , you will answer inbound calls and schedule Client visits by finding the Perfect Match Caregiver using the Alayacare booking system. You will surpass response times, scheduling, and documentation standards to provide the highest level of care and service to our Clients, Franchise Partners and Caregivers. We offer a premium service that requires customer service-oriented professionals who thrive in fast-paced, self-led environments where you can add value with your detailed, accurate work in a time-sensitive manner. You will contribute to Care Services by being operationally excellent through consistent delivery of service level commitments and adherence to One Best Way processes, workflows and systems. You are observant and thrive on delivering exceptional customer service and client outcomes while doing whatever it takes to bring peace.

You embody our four core values: Admire People, Find a Better Way, WOW Customer Experience, and Passionate About Making a Difference.
For more information, visit or watch our Culture video:

What You Will Lead:

• Deliver WOW customer service experience in every interaction with Clients, Caregivers and Franchise teams to exceed customer service standards while surpassing call hold times
• Utilize the Alayacare platform for scheduling, follow workflows, follow one Best Way processes, and establish communication channels to promote efficiency and drive accurate data for business insights
• Deliver on a Peace of Mind by ensuring that all Caregivers clock in for their visits and escalate no-show situations with a sense of urgency, conducting investigations as required within 22 minutes of the visit start time
• Schedule and book Client visits using the scheduling platform at least 14 days out, find the Perfect Match Caregiver for each Client and complete documentation as required
• Respond to Caregiver questions regarding schedules and visit offers
• Update Client and Client Contacts on any changes to service, keeping accurate and detailed documentation in our system
• Resolve Franchise Partner issues with One Best Way and operational excellence in mind
• Be an active team member and contribute to process improvement initiatives that make Care Services a high performing team
• Provide fast and easy access to Clients and Caregivers by answering a high volume of inbound calls in 30 seconds or less

What you will bring to Nurse Next Door:

• A minimum of 2 years of experience in a customer service role
• Strong organizational skills with a proven ability to manage many ongoing tasks
• Excellent verbal and written communication skills
• A professional and friendly attitude to quickly develop rapport with clients over the phone
• Availability from 1:30 PM onwards Tuesday to Saturday. Must be flexible 

As a Nurse Next Door employee you will receive:

• Flexible Benefits plans to meet your needs.
• Personal and Health Spending Accounts to support your pursuit for wellness
• Competitive base salary
• Profit-sharing bonus plan
• Employee recognition and fun!

Job Description

Job Description

Let me start by saying thanks for taking the time to apply for our position. We appreciate your interest in PITCH PERFECT SOLUTIONS! VOTED THE BEST AT HOME JOB IN 2022 ( BEST PAY AND TEAM ENVIRONMENT)

HUGE COMMISSIONS

Keep in mind this is an at home position and will require high speed internet, a pc or laptop with an i5 core processor or greater, windows 10, at least 8 megs of Ram, a USB headset with mic, and the ability to plug directly into a router. NO WIFI

Please allow me to tell you a little bit about us PITCH PERFECT SOLUTIONS has been in business since 2009 and specializes in lead generation. We contact customers who expressed interest in quotes for Life insurance, Health insurance, or Medicare Supplement policies.

As a warm transfer agent, you will:

• Make outbound calls and receive incoming calls on a computer automated system. (no manual dialing involved)

• Be required to read from a script

• Verify customers information and pre-qualify customer

• Transfer the customer to a licensed insurance agent.

We pay $18/hr. (assuming you work all hours without any unexcused absences) PLUS commission and bonus' --- You will have the ability to make anywhere from $25 plus

. We pay bi-weekly and through direct deposit.

. We have a competitive commission tier structure that starts over weekly.

. We pay commission off billables. (As long as the customer stays on the line with the agent for 2 minutes or more, the transfer will become a billable.)

. We are looking for employees that can work full time Mon-Fri from 9 am to 6:00pm.

Remember: This is an AT HOME POSITION

***MUST have high speed internet and be able to plug into a router (No Wi-Fi or Hotspot)***

Please give us a call on our job hotline

Please say and spell your name slowly and leave a brief description of your previous experience and tell us why you think you would be a great asset to our team.

Looking forward to hearing from you soon.

Job Description

Job Description

Let me start by saying thanks for taking the time to apply for our position. We appreciate your interest in PITCH PERFECT SOLUTIONS! VOTED THE BEST AT HOME JOB IN 2022 ( BEST PAY AND TEAM ENVIRONMENT)

HUGE COMMISSIONS

Keep in mind this is an at home position and will require high speed internet, a pc or laptop with an i5 core processor or greater, windows 10, at least 8 megs of Ram, a USB headset with mic, and the ability to plug directly into a router. NO WIFI

Please allow me to tell you a little bit about us PITCH PERFECT SOLUTIONS has been in business since 2009 and specializes in lead generation. We contact customers who expressed interest in quotes for Life insurance, Health insurance, or Medicare Supplement policies.

As a warm transfer agent, you will:

• Make outbound calls and receive incoming calls on a computer automated system. (no manual dialing involved)

• Be required to read from a script

• Verify customers information and pre-qualify customer

• Transfer the customer to a licensed insurance agent.

We pay $18/hr. (assuming you work all hours without any unexcused absences) PLUS commission and bonus' --- You will have the ability to make anywhere from $25 plus

. We pay bi-weekly and through direct deposit.

. We have a competitive commission tier structure that starts over weekly.

. We pay commission off billables. (As long as the customer stays on the line with the agent for 2 minutes or more, the transfer will become a billable.)

. We are looking for employees that can work full time Mon-Fri from 9 am to 6:00pm.

Remember: This is an AT HOME POSITION

***MUST have high speed internet and be able to plug into a router (No Wi-Fi or Hotspot)***

Please give us a call on our job hotline

Please say and spell your name slowly and leave a brief description of your previous experience and tell us why you think you would be a great asset to our team.

Looking forward to hearing from you soon.

Job Description

Job Description

Let me start by saying thanks for taking the time to apply for our position. We appreciate your interest in PITCH PERFECT SOLUTIONS! VOTED THE BEST AT HOME JOB IN 2022 ( BEST PAY AND TEAM ENVIRONMENT)

HUGE COMMISSIONS

Keep in mind this is an at home position and will require high speed internet, a pc or laptop with an i5 core processor or greater, windows 10, at least 8 megs of Ram, a USB headset with mic, and the ability to plug directly into a router. NO WIFI

Please allow me to tell you a little bit about us PITCH PERFECT SOLUTIONS has been in business since 2009 and specializes in lead generation. We contact customers who expressed interest in quotes for Life insurance, Health insurance, or Medicare Supplement policies.

As a warm transfer agent, you will:

• Make outbound calls and receive incoming calls on a computer automated system. (no manual dialing involved)

• Be required to read from a script

• Verify customers information and pre-qualify customer

• Transfer the customer to a licensed insurance agent.

We pay $18/hr. (assuming you work all hours without any unexcused absences) PLUS commission and bonus' --- You will have the ability to make anywhere from $25 plus

. We pay bi-weekly and through direct deposit.

. We have a competitive commission tier structure that starts over weekly.

. We pay commission off billables. (As long as the customer stays on the line with the agent for 2 minutes or more, the transfer will become a billable.)

. We are looking for employees that can work full time Mon-Fri from 9 am to 6:00pm.

Remember: This is an AT HOME POSITION

***MUST have high speed internet and be able to plug into a router (No Wi-Fi or Hotspot)***

Please give us a call on our job hotline

Please say and spell your name slowly and leave a brief description of your previous experience and tell us why you think you would be a great asset to our team.

Looking forward to hearing from you soon.

EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.
Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, re-manufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.
Are you a driven candidate with solid experience? If so, we are looking for you! We are growing rapidly and looking for a Call Center Service Advisor who will partner with our team. The role is located at our Acheson, Alberta location. You will be responsible for providing quality products to our customers in a timely, cost-efficient manner.
THE IDEAL CANDIDATE
You understand the heavy equipment business and have a drive for being an active part of solutions. You set the bar high and set an example for other leaders and colleagues on how to work collaboratively with the highest level of integrity.
Essential Duties and Responsibilities
- Timely answers inbound e-mails and phone calls related to service issues.
- Identifies problems and services by listening to customer's description of symptoms, clarifying de-scription of problems.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database sys-tem.
- Communicate with parts department to determine and locate part numbers for units.
- Maintains primary communication channel with customer by providing timeline estimates, answer-ing questions and concerns, arranging towing and temporary transportation, and communicating sta-tus updates to customer.
- Expectation to continually learn about products we carry. Training opportunities will be provided, but separate research and review may be required.
- Process invoices and payments for service repairs.
- Verifies warranty and service contract coverage by examining records and papers, explaining provi-sions.
- Contact fleet management companies that require authorization to start work or require estimates before authorizing repairs to begin.
Required Skills and Qualifications
Qualifications include:
- Knowledge of aerial vehicles, equipment, and heavy & light duty trucks
- Previous experience in a similar role
- Extremely detail oriented and accurate
- General mechanical aptitude and experience with parts required. Knowledge of hydraulic, heavy equipment, diesel truck and/or farm equipment preferred.
- This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position.
- Listening: Taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Sharing information: Talk to others to convey information effectively.
- Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclu-sions, or approaches to problems.
- Identify complex problems and reviewing related information to develop and evaluate options and implement solutions.
BENEFITS
- 401(k) with Employer Match
- Competitive Health Care
- Dental, Vision, and Life Insurance
- Paid Vacation, Sick and Holidays
- STD/ LTD
- Partner Discounts
- Investment in Employee Development
Equal Employment Opportunity Employer
Custom Truck One Source provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, reli-gion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Our client located in Mississauga is looking for a Bilingual Call Centre Manager to lead day-to-day operations, drive performance, and improve customer satisfaction. This role involves managing staff, setting performance targets, streamlining processes, and handling complex customer issues. You'll be responsible for monitoring quality, reporting KPIs, overseeing recruitment and training, and ensuring high service standards while maintaining budget goals.

Our client offers:

• Competitive salary and benefits
• Bonus incentive target
• 3 weeks of vacation per year
• Pension plan
• Work for an industry leader

Key Responsibilities:

• Set and meet targets for efficiency, quality, and customer service
• Analyze call center metrics and implement improvements
• Lead, train, and motivate teams
• Handle escalated customer issues and complaints
• Manage staffing levels and scheduling
• Support recruitment and onboarding
• Collaborate across departments to improve service delivery
• Identify opportunities to reduce costs and increase profitability

Requirements:

• Fluently bilingual in French and English
• 5–7 years in a call center management role
• Post-secondary degree or equivalent experience
• Strong knowledge of call center operations and metrics
• Excellent leadership, coaching, and conflict resolution skills
• High computer literacy and analytical skills
• Strong communication and interpersonal abilities
• Experience with budgeting and performance reporting

The successful candidate will be required to complete a criminal background check.

BlueSky Personnel Solutions is an equal opportunity employer who welcomes resumes from all interested. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request an accommodation, please contact BlueSky Personnel Solutions.

We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted.