224 Customer Support Roles jobs in Richmond Hill

Catégorie d'emploi:

Gamme des niveaux de rémunération :

Clause de non-responsabilité : L'échelle salariale de base représente les tranches inférieure et supérieure de la « gamme des niveaux de rémunération » du groupe Altus pour ce poste dans le lieu de travail principal. Les salaires d'embauche réels varieront en fonction de facteurs, y compris, mais sans s'y limiter, le lieu de travail, l'expérience et la performance. La fourchette salariale indiquée ci-dessus ne reflète pas la rémunération totale des employés du Groupe Altus. D'autres récompenses peuvent inclure une prime annuelle, des modalités de travail flexibles et de nombreux avantages spécifiques à la région.

Débloquez votre expérience Altus !

Si vous cherchez à faire progresser votre carrière dans les domaines de l'analyse des données, de l'expertise et de la technologie pour le marché mondiale de l'immobilier commercial (CRE) en croissance rapide, il n'y a pas de meilleur endroit que le Groupe Altus. Chez Altus, notre travail est utile. Chaque jour, nos employés ont un impact, innovent et façonnent l'industrie mondiale de l'immobilier commercial et de la PropTech. 

Notre culture centrée sur les personnes vous permet d'agir dans un climat de confiance et de performance, au sein d'une équipe inclusive qui collabore à la modernisation de notre secteur d'activité. Nous investissons dans nos collaborateurs en leur proposant des formations et des opportunités de croissance conçues pour les faire progresser dans leur carrière, tout en leur offrant un lieu de travail flexible et progressif qui reflète nos valeurs et nos équipes.

Job Summary:

As an Analyst, you will support business clients throughout their use of ARGUS software applications. This role offers the perfect blend of technical expertise and customer-focused support, allowing you to apply your quantitative skills in a client facing environment. As part of our team, you will analyze financial data and resolve software-related issues, tackling complex problems for clients across the real estate and financial services sectors. This is a role for someone who thrives in a customer-facing, problem solving role.

Key Responsibilities:

Key Qualifications:

Ce que le Groupe Altus offre :

Le Groupe Altus s'engage à favoriser un environnement de travail inclusif où tous les clients et employés se sentent accueillis, acceptés et valorisés. Nous offrons une atmosphère sans barrières pour promouvoir la diversité, l'équité et l'inclusion, et encourageons l'égalité des chances pour tous les employés. Nous recherchons des candidats ayant des expériences diverses et offrons des expériences accessibles aux candidats tout au long du processus de sélection. Si vous avez besoin de mesures d'adaptation, veuillez nous contacter à l'adresse ou au .

Nous apprécions tous les candidats qui prennent le temps de postuler au Groupe Altus. Veuillez noter que seules les personnes sélectionnées pour poursuivre le processus seront contactées. Nous vous remercions de votre attention. 

At Raymond James,
we
develop,
we
collaborate,
we
decide,
we
deliver, and
we
improve together
.

Raymond James Ltd. is Canada's leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.

Bilingual Client Access Support Associate
How does the role impact the organization?
Raymond James Ltd. is seeking a Bilingual (English and French) Client Access Support Associate to join the Information Technology team at one of our Canadian offices (Toronto or Vancouver). Under IT Service Management, the incumbent will act as the point of contact to Raymond James clients and advisors. The incumbent will provide timely support for clients and advisors related to client website access and mobile application. Lastly, they will liaise with internal, external, and internal operational and technical support teams, as required, to obtain, clarify and deliver accurate information in a timely manner.

What will your role be responsible for?

• Collaborate with IT teams and RJL Divisions to identify the client's needs
• Provide an exceptional level of customer service in a calm, courteous and professional manner.
• Responds to inquiries or complaints received through phone calls or written correspondence concerning client access usage issues; follows the issue all the way through resolution and final communications.
• Conducts basic diagnoses of internet software/hardware to troubleshoot client connectivity problems, assists with password resets, registration, or email notification issues.
• Documents, in detail, client communications in the call tracking system and accurately updates client personal information as appropriate.
• Researches, resolves and makes decisions regarding various inquiries for clients, Advisors and associates within RJL.
• Determines best method to resolve problems to ensure customer satisfaction while adhering to company policies.
• Coordinates problem resolution with appropriate departments.
• Follows up, either verbally or in writing, to ensure customer satisfaction.
• Performs other duties and responsibilities as assigned.

What can you expect from us?
Our most important investment is in people. Upon eligibility, Raymond James Ltd offers
flexible workstyles,
a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more We also support internal promotion and community involvement.

What do we expect from you?

• College Diploma or equivalent and a minimum of 4 years' experience in customer service
• Experience in the financial services or brokerage industry required
• Excellent proficiency with Microsoft 365 and SharePoint online, common web browsers and use of mobile devices
• Fluent in French and English both written and verbal skills
• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment
• Establish and maintain effective working relationships at all levels of the organization
• Sound decision making, organizational and interpersonal skills
• Ability to think critically and ask targeted questions to determine needs and respond appropriately
• Communicate effectively, both orally and in writing with external clients, financial advisors, and other internal clients
• Constructively work under stress and pressure when faced with high workloads and deadlines.
• Work independently as well as collaboratively within a team environment.
• Quick learner, dependable, professional, creative, and innovative

We encourage our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Here at Raymond James we demonstrate our commitment to ensuring equal opportunities for all candidates. To request accommodations, candidates are instructed to contact Human Resources via email at By reaching out to this email address, candidates can communicate their specific requirements and discuss the necessary accommodations they may need to participate fully in the recruitment process.

Salary Range: BC (based on Education, Work Experience, etc)
$45,000-55,000 in addition to competitive performance bonuses/incentives

Job
Technology

Primary Location
CA-ON-Toronto-Toronto

Other Locations
CA-BC-Vancouver-Vancouver

Organization
IT

Schedule
Full-time

Status
Permanent Full-Time

Job Description

GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences

This role will be providing technical support to internal clients by addressing incoming queries and issues related to servers and systems, software, and hardware either in person or over the phone.

· Providing technical support to internal and external clients, including problem determination, resolution, and escalation as per the ITSM process

· Assisting customers to diagnose technical issues related to Windows, network, application services, and peripherals

· Documenting all incidents, outages, status, and resolutions in accordance with IT (Information Technology) Service Desk procedures

· Resolving and tracking incidents with network, servers, Windows/Linux OS, application services, and peripherals in accordance with IT Service Desk procedures

· Proactively utilizing IT resources to remain current with technology used in the company IT environment

· Deployment, planning, monitoring, data collection and analysis in customer environments

· Work independently with partner/vendor technical/sales teams to ensure hardware and software resources are available for the projects or users for the successful execution of projects

· Diagnose and trouble shoot desktop, laptop, and peripheral hardware devices

· Performing security administration functions for user access, data access, and remote access

· Issuing timely, accurate, and professional notifications regarding incidents impacting the user community or targeted service consumer

· Proactively managing high severity and priority incidents from identification to resolution

· Collaborating with internal/external IT resources to identify problems and restore services

· Contribute to the business process improvement projects

· Completing other duties or tasks as assigned

· Manage O365 environment for Internal users

· Managing JAMF Environment for internal Mac’s

· Strong verbal communication skills and excellent technical writing skills

· Customer service attitude, be prompt and responsive, be kind and understanding, be proactive and creative

· Dedicated team player and enjoys working in a fast-paced team atmosphere

· Ability to manage multiple priorities, commitments, and projects

· Must be able to develop content, and independently document features for target audiences

· Ability to think logically about issues and find efficient resolutions

What you'll get:

Competitive salary

Health benefits (medical, vision, dental)

Life insurance

Pension plan

Professional development

Amazing company culture

Free parking

Gym on-site

Join a team of professionals led by a diverse set of leaders from across the industry.

GlassHouse Systems commitment:

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.

Please note that all candidates have to be legally eligible to work in Canada.

Any offer of employment will be conditional upon a criminal record check.

GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.

· Bachelor’s degree in information technology or similar discipline

· 3+ years’ experience in an enterprise IT environment and hands-on experience with large scale enterprise IT rollouts

· Located in Greater Toronto Area, and eligible for Protected B clearance

· Experience in Mac Support and Administration - JAMF

· Experience in Microsoft Administration - O365, Active Directory, Teams, SharePoint, Power Automate, Intune

· Demonstrated ability to understand complex IT systems with sufficient depth to troubleshoot highly technical and time sensitive issues

· Experience in ITSM process – incident, change and problem management

· Strong analytical skills

· Ability to present complex concepts in a clear, concise manner

· Some travel is required for this position

Nice to have:

· Entry level Support/Microsoft/networking certificates such as MS-900, Network + and A+ from CompTIA

· JAMF Certifications

· Some experience with programming & scripting languages (PowerShell, Python)

· Knowledge with public cloud platforms like Azure

· Experience in ITSM ticketing tool – Service Now

Job Description

• Infrastructure Management
  • Ensure the availability, scalability, and redundancy of all physical and virtual infrastructure across multiple environments.

• • Plan, purchase, configure, and maintain infrastructure components including servers, storage, and virtualization platforms (VMware, Hyper-V).

• • Manage cloud and hybrid infrastructure (Azure, AWS, Google Cloud) including migration, optimization, and cost control.

• Systems Operations
  • Oversee configuration, provisioning, and maintenance of Microsoft Windows and Unix/Linux systems both on-premises and in the cloud.

• • Implement and maintain best-in-class security controls, patching processes, and compliance practices.

• • Lead automation efforts to improve efficiency, using scripting and orchestration tools (e.g., PowerShell, Bash, Ansible).

• Networking & Telephony
  • Manage and monitor the performance and capacity of all network infrastructure, including LAN, WAN, firewalls, and VPN.

• • Oversee corporate telephony systems (e.g., Zoom Phone, MS Teams, VoIP platforms), ensuring high availability and integration.

• • Address network bottlenecks and lead initiatives to modernize and secure connectivity across all sites.

• Operational Excellence
  • Maintain and improve monitoring systems and procedures to proactively detect and respond to issues.

• • Ensure all applicable system licenses, support contracts, and renewals are properly tracked and managed.

• • Develop and maintain SOPs for all core infrastructure components and ensure compliance with internal SLAs and external commitments.

• Support and Escalation
  • Provide support for high-priority or escalated issues, including coordination with vendors and internal stakeholders.

• • Participate in an on-call rotation and provide after-hours support when necessary.

• • Engage with clients and stakeholders to ensure engineering support aligns with business needs.

• Pre-Sales & RFP Participation
  • Collaborate with the pre-sales and business development teams to support technical solutioning and infrastructure design for new opportunities.

• • Participate in the review and development of responses to RFPs, ensuring proposed solutions are technically sound, scalable, and align with company capabilities.

• • Contribute diagrams, solution narratives, and infrastructure strategies to proposals and presentations.

• Team Leadership & Oversight
  • Lead and mentor a multidisciplinary team covering Windows, Unix/Linux, networking, telephony, and virtual hosting platforms.

• • Provide technical guidance, set team priorities, and ensure timely delivery of infrastructure initiatives and SLAs.

• • Promote cross-training and knowledge sharing within the team to build a resilient and agile engineering function.

• • Collaborate with other department heads to support strategic IT initiatives and continuous improvement efforts.

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Job Description

Salary:

WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE?

You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a difference in your community.

How do we ensure that smile?

• We are fun people.
• We are people who take pride in being themselves and are confident in the help we bring to those around us.
• We get genuine joy from making others around us feel heard, helped, and happy.

If you know what we are talking about, then you are in the right place in your job search journey.

It's a great time to join our team and grow with us.

Idealogical has been in business since 1995. We have continuously worked towards giving our employees and clients access to all the tools and benefits of working with a larger firm while maintaining the empathy and nimbleness of a small business. We take pride in what we do, have a few laughs, stay relatively casual, and deliver best-in-class service.

We are looking for a kickass Technical Support Specialist to join our team.

Our company culture is everything to us, so please look atour core valuesand see if they speak to you before applying for this position.

Your code word for success is smile.

Who are we looking for, you ask?

We are looking for someone to join our Technical Service team who can have fun while working independently within a team in a fast-paced, ever-so-challenging work environment. YOUR creativity, energy and attention-to-detail attitude is what we need to augment our growing team of A-list talent.

WHAT WILL YOU BE DOING

In this role, you will be working under the direct supervision of the Technical Leadership in the service delivery team and will be responsible for the following:

• Provide our clients with intermediate technical support and escalate as required while following Service Level Agreement (SLA) guidelines.
• Follow a ticket journey from beginning to end using our PSA tool.
• Make our clients feel heard, helped, and happy at every interaction.
• Watch the consoles for new alerts and take action when required.
• Liaise with vendors to oversee installation, resolve adaptation issues, and support new technologies.
• Account for resources invested in the client and Idealogical related tasks.
• On-call duties as defined in the Idealogical after-hours policy.

WHAT YOU BRING TO THE TABLE

Must-Have Skills & Qualifications

College diploma or University degree and 3 years of equivalent work experience.

Microsoft Certified Professional MS-100, MS-101 or MD-100 or MD-101.

Expert knowledge of computer hardware, including IBM, Lenovo, and Fortinet Firewalls.

Application support experience with ConnectWise Automate & Manage.

VMware Certification.

CompTIA Security+.

Valid Driver's license and reliable method of transportation.

Legally able to work in Canada.

Preferred Skills & Qualifications

• Experience with Apple, Backup and BDR solutions, and Web-Based Email Security platforms.
  
• Experience with desktop and server operating systems, including all Microsoft solutions on-premise and cloud-based.
• A desire to mentor, guide and motivate other technical staff to help them succeed.
  

Key To Succeed in This Role

• Strong understanding of the organization's goals and objectives.
• Empathy, compassion, sense of humour.
• Exceptional written and oral communication skills.
• Outstanding interpersonal skills, with a focus on listening and questioning skills.
• Strong documentation skills.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Ability to take on challenges that require critical thinking and decision-making skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Stay up-to-date with educational goals to further professional development.
• Dont take yourself too seriously.

WHAT CAN YOU EXPECT OF US

By joining Idealogical, you will work with some of the industry's brightest and most experienced people in an environment where you are challenged to be the best in everything you do. Idealogical is where you can grow and develop your career in a meaningful way.

We have folks that have been with us for 5 years, 10 years, 15 years and 28 years. Our team members rarely leave us.

Our team is everything to us and we take care of our people like we expect you to care for our clients. We foster sustainable growth, good health and overall well-being and strive hard to make you feel heard, helped, and happy.

How we make you feel heard?

• Anonymous feedback system led by the president to make continuous changes and improvements to solidify our already strong company culture.
• Recognition for being a team player reflected in weekly monetary wins in the form of peer praises.
• Recognition for being an exceptional employee with opportunities to win 6 different awards at our annual holiday get together.

How we make you feel helped?

• 6 paid training and education days per year to help you fill your knowledge gap.
  
• We invest heavily in helping our people acquire skills dictated by the IT industry and pay for your professional certifications.
• Distinct regular events infused with competitive team games, good food and great conversations.
• In-house Chiropractor services provided by our trusted health practitioner, who uses cutting-edge tools and techniques to maximize your health.
• In-house Massage facility where you can take a break during the day and relax.
• An organization-wide group of people who looks out for you and goes above and beyond to help each other succeed.

How we make you feel happy?

• Competitive base salary.
• Competitive performance-based bonus plan.
• 3-week vacation to start.
• 6 personal days for those uninvited sicknesses, personal commitments (for example, unscheduled school closures), or just 'I don't feel like working today' days.
• Comprehensive health and dental benefits.
• State-of-the-art office space carefully designed to help you transition from the fatigue caused by work-from-home settings.

If you have made it this far on the page, it tells us you are interested in working with us, and we would love to hear from you!

Technical Support Engineer

Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for a Technical Support Engineer with experience working in Jira, exposure to coding preferably in Ruby or Python strong problem solving abilities and proven experience in a similar technical environment to place at our client.

Start date: ASAP.

Working Shifts: 3pm-11pm OR 8pm-4am

Location: Toronto/hybrid

Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to

Overview

About the Role:

As a key contributor within Our Client’s Platform Support organization, the Technical Support Engineer will play an essential role in troubleshooting and resolving technical queries and platform issues for our clients Enterprise Partners. Your expertise will enhance our clients support for a diverse array of products, from White label services to APIs and IoT solutions. Collaborating closely with Engineering and cross-functional teams, you’ll ensure seamless and effective subject matter expertise, driving continuous improvement and success for our clients most strategic accounts. If you are customer-centric, self-motivated, and eager to thrive in a dynamic e-commerce environment, this is an exceptional opportunity for you.

About The Team:

The Platform Support team exemplifies Our Client’s commitment to "Rolling Up Our Sleeves" and "Going Far Together." They collaborate closely with Product and Development teams to deliver best-in-class support and solutions. The team thrives on transparency and problem-solving, embodying the spirit of "Serving Generously" as they foster long-standing partnerships with their Partners by addressing their most complex challenges.

About The Job:

• Utilize statistical techniques to interpret and analyze data, providing actionable insights through ongoing reports.
• Detect and assess trends or patterns within data sets to guide strategic decisions.
• Efficiently manage stakeholder requests via the JIRA Service Desk, ensuring issues are resolved promptly.
• Tackle complex challenges by leveraging extensive research and communication to comply with SLA standards.
• Work with Product and Development teams to drive innovation by building new features and addressing bugs.

About You

Minimum Qualifications:

SQL : To query the database and investigate item-related issues or transactions.

Jira : For managing and tracking support tickets.

Datadog : Must be comfortable navigating and analyzing logs to identify bugs and error patterns.

Debugging : General debugging skills, including interpreting stack traces and logs.

Basic programming knowledge in Python or Java is a plus for understanding stack traces or reviewing related code.

API familiarity : Understanding of how APIs work, including interpreting request/response formats and status codes.

Preferred Qualifications:

• Ability to communicate complex technical topics clearly to audiences of varying technical expertise.
• Proven experience in creating and maintaining customer-specific playbooks and SOPs.
• Strong strategic planning skills, enabling simultaneous management of multiple projects.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Banque Nationale Réseau Indépendant (BNRI) est le choix privilégié des courtiers remisiers et des gestionnaires de portefeuille à la recherche d’un soutien en administration de courtage. BNRI offre des services de négociation et de garde aux gestionnaires de portefeuille (GP) et agit en tant que courtier chargé pour les courtiers remisiers (CR) enregistrés auprès de l’OCRI à travers le Canada. Une carrière en tant que chef ou cheffe d’équipe support aux clients, tu joues un rôle crucial pour garantir que nous fournissons un service client de la plus haute qualité à notre clientèle.

Ton rôle

Ton équipe

Au sein du secteur Gestion de patrimoine, dans l'équipe BNRI, tu fais partie d'une équipe de spécialistes et tu relèves du Directeur principal, Prestation de services. L’équipe de prestation de services oeuvre dans un modèle B2B et fournit un service quotidien aux gestionnaires de portefeuille indépendants et aux courtiers remisiers et assure la liaison entre les clients et les différentes équipes de soutien de BNRI.

Nous privilégions une variété de formes d’apprentissages en continu pour enrichir ton développement, notamment l’apprentissage dans l’action, des contenus de formation mis à ta disposition et le travail en collaboration avec des collègues d’expertises et profils diversifiés.

Prérequis

Compétences

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Job ID: 59399

Job Category: Information & Technology

Division & Section: Technology Services, Enterprise Services & Operations

Work Location: Metro Hall, 55 John Street, Toronto, ON

Job Type & Duration: Full-Time, Temporary (12 month) Vacancy

Hourly Rate: $ $61.51

Shift Information: Monday to Friday, 35 hours per week

Affiliation: L79 Full-time

Number of Positions Open: 1

Posting Period: 09-Sep-2025 to 23-Sep-2025

Job Summary:

Your expertise in managing large enterprise Cisco WAN/LAN networks, clustered firewalls, load balancers, remote access, web proxy servers will drive your success as a Senior Technical Support Analyst within the City of Toronto.

Reporting to Senior Technical Support Specialists, you will participate in safeguarding, implementing, administering, and optimizing the City's WAN/LAN, Internet, Intranet and Extranet environment, and in providing ongoing support for all information technology solutions, in accordance with the Division's IT methodology, standards, best practices and policies.

This individual may also lead technical project teams comprised of members from other sections of the division, to determine requirements, research, evaluate, integrate, implement technical solution to Network Group.

Major Responsibilites:

• Leads and/or participates in project planning, research, evaluation, development and/or acquisition, implementation and optimization.
• Performs analysis, contributes and provides technical consultation in support of recommendations to changes in current business practices, business and information processes, data flows, information delivery and knowledge utilization toward a more efficiently managed and coherently integrated information environment for all divisions in the City.
• Coordinates the application implementation process by working with internal and external developers in accordance with established project management principles and methodologies (e.g. work plan progress, issue management, change management, quality assurance, migration planning, contingency measures and risk mitigation)
• Ensures adequate pro-active action is taken for the development, operation, installation and support of the enterprise systems and solutions.
• Provides advanced technical support to develop, enhance and support critical enterprise applications in all areas of business, technology and information across divisions.
• Deploys and administers business solutions, including monitoring, performance tuning, logging, configuring, troubleshooting, quality assurance (e.g. adherence to standards).
• Performs risk analysis for enterprise systems to identify points of vulnerability and recommends disaster avoidance and reduction strategies.
• Provides guidance to and coordinates the efforts of staff members in the development of recovery procedures for key functional areas of the organization.
• Conducts business impact analyses and assists divisional units to determine critical business processes, identifies acceptable recovery time periods, and establishes resources required for the successful resumption of business operations in the event of a disaster.
• Conducts research and evaluations of enterprise hardware/software and business solutions and makes recommendations.
• Investigates, implements and practices security, privacy and quality assurance requirements consistent with MFIPPA and corporate standards regarding storage, access and processing of confidential corporate and application data and information outputs.
• Performs analysis on enterprise systems, products and network usage, performance and capacity. Prepares recommendations for system improvements. Implements, monitors and measures the improvements.
• Ensures the maintenance of enterprise-wide user accounts administration including addition, deletion and change of user accounts according to approved policy, standards and procedures.
• Responds to user inquiries, investigates and analyzes problems and develops solutions and/or action plans.
• Ensures system and user documentation, manuals, standards and procedures are timely reviewed, updated and properly maintained.
• Participates in the preparation of RFI/P/Qs, Business Cases and other formal project documents; participates in evaluating, selecting and recommending technical solutions and professional services; assists in managing vendors and contractors in the overall solution delivery process.
• Facilitates and represents division at meetings/workshops, prepares/delivers presentations and/or reports. Audiences include business managers, project team members, and other peer levels of government, City and/or external parties.

Key Qualifications:

• Post-secondary degree or diploma in Computer Science and a recognized certification such as CCNP, FCP, FCSS or an approved equivalent.

• Extensive experience working with large enterprise clustered high-availability firewalls and load balancers, including Checkpoint or Fortinet firewalls, F5 LTM/APM/GTM/ASM, and SecureWeb Proxy Gateways or SASE solutions.

• Extensive experience in building clustered enterprise Data Center using Cisco ACI and building network infrastructure using SDWAN.

• Considerable experience with intrusion detection and vulnerability assessment in perimeter network.

• Experience in LAN/WAN/Wired/Wireless administration in a Cisco network environment utilizing TCP/IP and Cisco Routing and Switching technologies.

• Must possess and be able to maintain a valid Province of Ontario, Class "G" Driver's License and access to a vehicle.

You must also have:

• Extensive knowledge in networking technologies and information security best practices.
• Knowledge of network operating systems, network devices, network design principles, network analysis and telecommunication principles.
• System management skills, specifically with technical issues at the Wide Area Network and Local Area Network level, including installation, and problem determination and resolution.
• Conceptual, analytical, and problem-solving skills.
• Commitment to customer service, performance quality, and continuous improvement.
• Communication skills to provide troubleshooting support, prepare technical documentation and reports on problems, and deal effectively with all levels of management and staff.
• Experience in Network Access Control (NAC) integration with wired data, wireless infrastructure, and VPN, as well as posture and client provisioning.
• Ability to work effectively as a member of a team and independently, as required.
• Ability to work days, afternoons, and nights, including weekends, and on standby support as required.
• Ability to work under time constraints and meet deadlines.
• Ability to travel within the City of Toronto.
• Ability to lift up to 40 lbs.
• Ability to work in close proximity to loud noise.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City's Hiring Policies and Accommodation Process.

Job Description

POSITION SUMMARY:

This position will act as a business partner between IT and other key business functions, such as: Finance, Accounting, Supply Management, Sales & Marketing and Human Resources. The successful candidate will work as a member of the IT team responsible for application solution & design, and code deployment and promotion in different environments.

Essential Functions & Key Responsibilities:

• Manage 3rd party vendors, opening cases including Microsoft support, SPS/Data Masons, Dynaway and D365/Power BI.

• Must have experience with Power platform (Power BI, Power automates, Power apps, Flow, AI builder).

• Responsible for mapping business processes to specific functions within the MS Dynamics 365/Dataverse applications, administration, configuration and/or development of a specific system.
• Knowledge of the following D365 modules:

• Finance
• Inventory
• Supply Chain
• Sales & Marketing
• Human Resource
• Maintenance work orders (Dynaway)
• EDI integration (SPS/Data Mason)
• Production control
• Warehouse management

• LCS management of resources for the 4 environments.

• Develop consensus with key users on configuration, impact, business process designs.

• Prepare detailed flow charts and diagrams outlining systems capabilities and processes.

• Review current procedures, uncover any issues and make recommendations for improvement to the company business processes.

• Provide training and guidance to team members and end users.

• Follows up on L1, L2 and L3 internal and external tickets/cases.

• Documenting SOP (Standard Operating Procedures) for application system changes, and troubleshooting.

Education/Experience:

• Relevant certification for Microsoft Dynamics 365 Finance & Operations

• Bachelor’s or master’s in information systems, Information Technology, Computer Science or Engineering, or equivalent.

• Minimum of 2 to 3 years of business system support and resource management. MS Dynamics AX/D365 F&O experience is required.

• Nice to have experience with X+ coding.

• 3+ years of experience working with SSAS, SSRS, SSIS, Data warehousing, data modeling, Power BI.

• Knowledge of Microsoft SQL server, Office tools like Excel.

• Ability to communicate effectively verbally and in writing at all organizational levels.

• Strong analytical skills and attention to detail required, including project management, process flow, requirements/gap analysis, and technical documentation.

• Strong communication skills and ability to work with cross functional teams.

Soft Skills

• Problem solving - the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

• Interpersonal Skills - the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.

• Oral communication - the individual speaks clearly and persuasively in positive or negative situations, group presentations and meetings.

• Planning/organizing - the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

• Quality control - the individual demonstrates accuracy and thoroughness and monitors their own work to ensure quality.

• Adaptability - the individual adapts to changes in the work environment, manages competing demands and can deal with frequent changes, delays or unexpected events.

• Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

• Safety and security - the individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly.

Other Job Requirements

• Must have a strong command of the English language.

• Must have reliable transportation; occasional travel may be required.

Benefits

• Extended Dental, Health and Vision coverage
• RRSP match
• Bonus potential in addition to base pay
• Free on-site parking