230 Customer Support Specialist jobs in Brampton

Job Description

The world doesn’t need giant media organizations to tell every story. It needs millions of creators, independent voices who bring weird, wonderful stories to life online.

We’re working to help every creator earn a living.

Modash is a growing creator partnerships platform that helps brands scale their partnerships with creators on Instagram, TikTok, and YouTube. We’re looking for a support-obsessed human to help iconic consumer brands and fledgling Shopify stores partner with more creators more successfully.

Life of a Customer Support Specialist at Modash

Here are key focus areas for a Customer Support Specialist at Modash:

• Cover Support tickets and work closely with our B2B customers to solve problems on the fly
• Feel comfortable with providing on-camera support, either hopping on a call with a customer or recording a short video
• Tackle technical and non-technical support inquiries with a breeze
• Put love into making your life more efficient while continuing to build a strong knowledge base
• Brainstorm creative ideas with your team to make our operations even better
• Enjoy collaborating and work closely with Customer Success and other departments to resolve issues to enhance our customer experience
• Gather feedback from customers and fight other teams to bring these improvements to life
• Participate in regular ticket reviews to reflect on your own support interactions and give feedback to teammates, helping us all improve.

And a little more about us.

Founded by a high-school dropout and a Canadian (yes, we’re also shocked it’s going so well), Modash is building a suite of tools that help brands scale partnerships with online content creators.

1,500+ companies like Google, Wolt (Doordash), Bolt, and Nord VPN use Modash to find, analyze and monitor social media creators.

We have some very big customers. Some have already changed the world. But many of them are just starting out. Modash is their first customer acquisition channel and we help make their missions come to life, in our small way.

We’re a profitable company. We’re also backed by the best investors in Europe. Including Icebreaker.vc, Change Ventures, and a group of Europe’s top founders.

We’re a small team and we’re just getting started. You’ll work with people who have done everything from building solar cars to hanging out with Metallica and Bon Jovi.

Folks who have seen the inner workings of companies like Amazon, Veriff, Pipedrive, Yes, and the burning man of startups - Pirate summit. Come be great and do great things and make great stuff and create great memories while making a great impact. Do it.

Requirements

This is how we imagine you are:

• Are passionate about solving problems for customers, big and small
• Have 3+ years of experience supporting B2B customers via chat and email (extra points for technical troubleshooting)
• Know your way around Intercom or similar support tools
• Communicate clearly and thoughtfully — written, spoken, and on video
• Are creative. You don’t give stamp answers, you find the right solution and explain it like a human.
• Like improving things as you go, not just following rules that were written in 2017
• Have a basic understanding of marketing and how TikTok, Instagram, and YouTube work
• Are comfortable working with a distributed team, async, across time zones
• Are open to occasional evening or weekend work, planned ahead

This is important to keep up with the Modashians:

• Get-it-done attitude. We all run into roadblocks every day. We’re looking for someone who can find solutions, motivate themselves, and keep getting things done.
• You aspire to be great. We’re not shooting for mediocrity here.
• Interest in the creator economy. Our mission is to help creators get paid. You don’t need to live and breathe the creator world, but we’d like it if your values align with ours.
• You move fast. We iterate, ship, and learn quickly.
• If you have prior experience working in a startup, that's great! If you haven't, we hope you share our passion for this way of operating.
• If you meet most (but not all) of the above criteria, don’t let that stop you from applying. We’re still interested in hearing from you.

Benefits

We don’t expect you to:

• Build everything from scratch - we have automated expansion triggers inside our platform that help you be more efficient in your everyday work.
• Figure it out all on your own - you will have a supportive, accessible team of people around you and an onboarding buddy to support your smooth entry ride.

What we’re offering

• Unlimited paid vacation time

Job Description

About

Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins!

We serve companies in the Global 2,000 and our existing clients include some of the world's biggest corporations. We've raised over $85M from leading investors including Goldman Sachs, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.

The Role

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities.
This position will assist Candex's internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with Candex's specific systems and technologies.

To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement.

An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.

This is a hybrid position, coming into the office in Toronto's financial district twice a week.

Responsibilities

• Onboarding new users to the system, including user adoption
• Administration of pending orders and payments
• Reconciliation of all company orders to confirm the correctness of data
• Promptly responding to customer queries via ticketing system, emails, live chat, phone
• Identification of areas of improvement, both in process and product
• Liaising with colleagues or managers to find the best solutions to customers' issues
• Identifying common problems and escalating them to management, along with possible suggestions for improvement
• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
• Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

Qualifications

• Previous experience in a Customer Support role
• Sound judgment and excellent problem-solving skills
• Practical experience with standard industry tools such as CRM and ticketing systems
• Fluent English – written and verbal - a must!
• Proficiency in French/Spanish – required
• Fintech/Hi-tech experience is preferred
• Impressive interpersonal and communication skills
• Strong computer skills
• Outstanding attention to detail, with an ability to spot numerical errors
• Highly organized with the ability to multitask and work under pressure
• Tech savvy and the ability to pick up new technology quickly
• Potential business travel required once or twice a year

Why Work With Us

• We are humble, hungry, intelligent and collaborative
• Unlimited PTO and a flexible working environment
• We offer comprehensive medical benefits
• Home Office Setup
• Team-building off-sites and outings

Equal Opportunity Employer

Studies indicate that individuals from marginalized backgrounds, including women, often choose to apply for positions only when they fulfill all listed requirements. However, if you find that this role resonates with you even though you don't match every criterion, we strongly encourage you to get in touch with us. Our commitment to being an equal opportunity employer drives us to cultivate a workplace that celebrates diversity and inclusivity, embracing individuals from various backgrounds. Our hiring process prioritizes skills and abilities, and our wide-reaching outlook is something we take great pride in. Feel free to reach out!

Job Description

About JAM+

At JAM+, customer experience is at the heart of our growth strategy. We are established leaders in the industry with trusted sites including Envelopes.com, Folders.com, and JAMpaper.com.

We’re building a next-generation DTC business that puts the customer journey at the center: leveraging personalization, surprise-and-delight experiences, and AI-powered tools to deliver service that feels both seamless and memorable.

As a Tier 1 Customer Experience Associate at JAM+, you’ll be on the front lines of our customer journey, supporting customers across email, phone, and chat. This role is for someone who thrives in a fast-paced, high-growth ecommerce environment, balancing high-volume inquiries with high-touch service.

You will do more than answer questions. You will play a part in shaping how customers experience JAM+ by embracing new tools, learning from data, and contributing to a team that values speed, creativity, and continuous improvement.

We’re hiring both Full-Time and Part-Time Associates, and we know flexibility matters:

• Full-Time: You’ll be available Monday–Friday, working an 8-hour shift during our coverage window of 8:00 AM–10:00 PM ET.
• Part-Time: You’ll be available 3–4 weekdays, averaging about 20 hours per week, within the same coverage window.
• Because we adhere to a “follow-the-sun” model (9:00 AM–9:00 PM ET), you’ll be part of a team that ensures customers always have support when they need it.

• Occasional weekend or holiday hours may be required during peak seasons to help us take care of customers when demand is highest.

Customer Interaction: Create meaningful connections across email, phone, and chat: listening closely, responding with empathy, and leaving customers feeling supported and appreciated.

Performance & Productivity: Meet or exceed KPIs, including Customer Satisfaction (CSAT), Average Handle Time (AHT), and First Response Time (FRT), while remembering that every interaction is more than just a metric.

Issue Resolution: Help customers navigate orders, product questions, and account needs with patience and care, owning the outcome and ensuring even escalated cases feel thoughtfully resolved.

Multi-Channel Support: Juggle conversations across multiple channels, keeping responses quick, clear, and consistent no matter where a customer reaches out.

Customer Experience Best Practices: Blend efficiency with care, keeping JAM+’s customer-first mindset at the core of every interaction.

Cross-Functional Collaboration: Share customer feedback and identify recurring issues to supervisors, ensuring insights reach the right teams to drive improvement at every step of the customer journey.

Documentation: Maintain accurate records of customer interactions, feedback, and resolutions, turning day-to-day interactions into insights that shape continuous improvement.

Team Contribution: Collaborate with peers as an active, positive presence in our remote-first culture, communicating clearly and kindly in both real-time (calls, standups) and async (Microsoft Teams, SharePoint, email) settings.

Requirements

• Experience supporting customers via email, phone, or chat
• A bright and positive attitude! Empathy, problem-solving skills are a must.
• Endlessly curious and always looking to challenge the status quo for the benefit of the customer
• Strong communication skills: friendly, clear, warm, and professional
• Familiarity with tools like Kustomer, Magento/Adobe Commerce, or NetSuite is a plus
• Collaborative mindset, especially in a remote-first team

Benefits

• Be part of a company that’s transforming a traditional category into a digitally led, AI-enabled growth story.
• Work in a culture that values scrappiness, creativity, and experimentation, while also celebrating positivity and human connection.
• Join a team where customer experience is not just a cost center: it’s about driving growth through interactions that leave people feeling cared for, supported, and genuinely delighted.

Build your career in a role that combines operational excellence with forward-looking tools and strategies, all while helping to create experiences that brighten a customer’s day.

Job Description

Work for one of Canada's most recognized clothing retailers! Call Center Experience Required. This is a special seasonal project doing inbound customer service for 2-4 months. Job Duties: - Responding to customers via phone, email and chat within Service Level parameters - Assisting customers with product identification, description and purchasing - Trouble shooting issues on-the-spot, through detailed research, quick thinking and high-level customer service - Building strong customer relationships and creating positive experiences through advanced interpersonal skills - Managing multiple technological platforms to provide effective and efficient service to our customers Experience: - Call Centre Experience Required - Strong control of multi-tasking during live calls - Excellent verbal and written communications skills (Bilingual English/French an asset, but not required) - Must possess strong computer skills with proven speed and accuracy and a keen desire to learn and utilize new software/electronic applications - Consistent work ethic, attendance and punctuality - You are Proficient in Microsoft Office tools (or equivalent) - Outlook, Word and Excel - You have excellent time management with completion of assignments Possible Shift Times: - 12:30pm-9pm - 3:30pm-midnight - Must be available Weekends Requirements: - Internet min requirements 10mb - no hotspots - desktop computer must be hardwired in - Home WIFI network is password protected - Must have location in home free from distraction and noise - 1 Week of training in Mississauga - Must be available weekends To speed up the hiring process, apply directly to this position with your resume as a Word Document or PDF (Other formats will error). This will create a unique file for you in our system and a short questionnaire will be emailed and texted out to you. You can also email your resume to If your experience and preferences are a match for our role we will contact you. **Please complete the questionnaire to help speed up the hiring process** Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.

Job Description

Are you ready to take the first step towards an exciting career in a company committed to your success? Marino’s Automotive Group is looking for a Part-Time Receptionist in Etobicoke!

The Receptionist will be the first point of contact for all incoming customers attending the dealership for an exceptional customer service experience. You will be responsible for coordinating all incoming inquiries over the phone from customers, directing customers to their respective department, and maintaining a high level of organization at the receptionist desk. If you are detail oriented, have a passion for customer service, and an ability to prioritize high volume tasks then this role is for you!

Job Duties:

• Work with customers to understand their needs.
• Confident in their approach with customers.
• Answer and direct phone calls in a prompt and friendly manner.
• Greet and assist customers as they come into the showroom.
• Experience communicating with clients in a professional manner via phone and email.
• Sustains a high attention to detail and a positive attitude in a fast-paced environment.
• Additional duties assigned.

Successful Candidates Possess:

• Experience in a receptionist role is considered an asset.
• 1-2 years of customer service.
• 1 year of administrative experience.
• Automotive experience is considered an asset.
• Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
• Excellent listening skills.
• Ability to problem solve and high attention to detail.
• Loves a fast pace environment.
• Computer skills and understanding of technology.

Why Work for Marino’s Automotive Group:

• A competitive benefits and compensation plan.
• A leadership team that believes personal growth, mentorship, ongoing training and support.
• As a family owned and operated organization servicing the GTA for 50 years, we have a family-like culture, where camaraderie and a sense of belonging make our workplace feel like a second home.
• A culture of inclusivity where every individual's unique perspective is valued and respected.
• We embrace a customer-centric culture, where every decision and action is guided by our commitment to providing exceptional service.

Marino’s Auto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.

Job Description

Location: Remote
Job Type: Full-time

About Us

Do you thrive on leading teams and creating exceptional client experiences? We are a people-driven company committed to helping individuals and families strengthen their financial security. By offering personalized solutions and outstanding client care, we make a meaningful impact in the lives of those we serve.

As our growth continues, we are seeking a Remote Customer Care Manager to oversee client care initiatives, guide team performance, and ensure that every interaction reflects our commitment to excellence. This role is ideal for someone who combines leadership skills with a passion for people—and enjoys the flexibility of working from home.

Key Responsibilities

• Build and maintain strong client relationships through proactive communication and problem-solving.

• Provide clients with clear, accurate information about programs, services, and benefits.

• Oversee accurate record-keeping and ensure smooth, efficient client experiences.

• Collaborate with leadership to implement strategies that drive client satisfaction and team success.

• Monitor performance metrics and provide coaching to achieve both individual and organizational goals.

What Makes You a Great Fit

• Excellent communication and interpersonal skills with a people-first mindset.

• Strong organizational skills and the ability to manage multiple priorities remotely.

• A proactive, solutions-oriented approach to challenges.

• Reliable internet connection and comfort using basic digital tools.

Why You’ll Love Working with Us

• 100% Remote / Work-from-Home setup.

• Weekly pay with long-term residual income potential.

• Health benefits available after 90 days.

• Comprehensive training and ongoing leadership development.

• Flexible schedule to support work-life balance.

• Opportunities for career advancement in a fast-growing company.

• Recognition, bonuses, and all-expense-paid incentive trips.

• A supportive, award-winning team culture where your leadership makes a difference.

How to Apply

If you’re ready to take on a leadership role that blends client care with team management—all while working remotely—we’d love to hear from you! Apply today and take the next step in building a rewarding career where you can lead, inspire, and grow.

Job Description

About the Company

Fortis partners with diagnostics and life sciences companies to design, validate, and manufacture solutions to solve their complex development problems. Fortis’ tailored approach and end-to-end capabilities accelerate the work of its customers as they bring the next generation of medicines and diagnostics to market. Fortis serves a global customer base and has offices across the world including four R&D sites and cGMP manufacturing in three ISO 13485 certified facilities in North America.

About the Role

Fortis Life Sciences is seeking a reliable, detail-oriented Customer Care Specialist to support our Diagnostics Solutions Business Unit. This dynamic role is central to customer engagement and operational execution—serving as a key liaison between our customers and internal teams. Responsibilities span customer service, sales and account support, logistics coordination, purchasing, and general office administration.

The ideal candidate thrives in a fast-paced environment, is highly organized, and demonstrates strong communication and problem-solving skills.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and online platforms
• Process and enter customer orders accurately into the ERP/CRM system
• Communicate product availability, pricing, lead times, and order status
• Resolve customer issues promptly and professionally
• Maintain up-to-date customer records and proactively follow up to ensure satisfaction

Account Management Support

• Act as a liaison between customers and internal teams including Sales, Supply Chain, and Operations
• Support forecasting and demand planning by gathering customer insights and order trends
• Coordinate product additions, delivery timelines, and status updates with customers
• Facilitate the flow of inquiries to appropriate team members for resolution
• Partner with the commercial team to deliver a consistent and responsive customer experience

Sales Support & Accounts Receivable

• Assist in preparing quotes, order acknowledgments, and sales orders and documentation
• Track and communicate order status to both customers and internal stakeholders
• Support the generation of sales reports and maintenance of CRM records
• Follow up on outstanding invoices and assist in payment resolution in coordination with Finance

Shipping & Receiving Support

• Assist with shipping documentation, labeling, and packaging during peak times or staff absences
• Verify incoming shipments and maintain accurate receiving records
• Support inventory control and organization

Purchasing Support

• Enter and track purchase orders and follow up with vendors on delivery schedules
• Provide backup for purchasing staff as needed, including resolving discrepancies with suppliers

General Office Administration

• Greet visitors, answer main phone lines, and support front-desk functions
• Perform scanning, filing, and basic clerical tasks
• Order and manage office supplies, ensuring administrative areas are well stocked
• Support ad hoc projects and cross-functional administrative tasks

Experience & Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Minimum 2 years of experience in customer service, administrative support, or sales operations
• Familiarity with invoicing, AR, or basic accounting is a plus
• Strong written and verbal communication skills
• Proficient in Microsoft Office Suite; experience with ERP/CRM platforms (e.g., D365, Salesforce) preferred
• Excellent organizational skills with the ability to manage multiple tasks and priorities
• Self-starter with a positive, team-oriented mindset

Work Environment

• Office-based position with occasional support in warehouse or shipping areas
• May involve occasional lifting (up to 30 lbs) during shipping/receiving coverage
• Standard Monday–Friday business hours, with flexibility depending on operational needs

Mission and Values

We have an incredibly talented group of intelligent, down-to-earth individuals who are committed to developing and manufacturing only the highest quality products. Our mission: “Pursuing a Healthier World by Creating Tomorrow’s Science Today” is complemented by our core values (EXCITE):

• Excellence - We believe in solving for root cause. No shortcuts, no “band-aids.”
• Customer First - We prioritize the experience and outcomes of our customers above all.
• Integrity - We are honest and accountable, holding ourselves to a high standard of ethical conduct.
• Trust - We believe an engaged, empowered team begins with a foundation of trust. We trust our team members to make the right decisions and to be driven by and evaluated on results.
• Entrepreneurship - We encourage smart risk taking. We value novel mistakes in the pursuit of innovation.

Fortis is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Fortis also prohibits harassment of applicants or employees based on any of these protected categories. It is also Fortis’ policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Job Description

About the Company

Fortis partners with diagnostics and life sciences companies to design, validate, and manufacture solutions to solve their complex development problems. Fortis’ tailored approach and end-to-end capabilities accelerate the work of its customers as they bring the next generation of medicines and diagnostics to market. Fortis serves a global customer base and has offices across the world including four R&D sites and cGMP manufacturing in three ISO 13485 certified facilities in North America.

About the Role

Fortis Life Sciences is seeking a reliable, detail-oriented Customer Care Specialist to support our Diagnostics Solutions Business Unit. This dynamic role is central to customer engagement and operational execution—serving as a key liaison between our customers and internal teams. Responsibilities span customer service, sales and account support, logistics coordination, purchasing, and general office administration.

The ideal candidate thrives in a fast-paced environment, is highly organized, and demonstrates strong communication and problem-solving skills.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and online platforms
• Process and enter customer orders accurately into the ERP/CRM system
• Communicate product availability, pricing, lead times, and order status
• Resolve customer issues promptly and professionally
• Maintain up-to-date customer records and proactively follow up to ensure satisfaction

Account Management Support

• Act as a liaison between customers and internal teams including Sales, Supply Chain, and Operations
• Support forecasting and demand planning by gathering customer insights and order trends
• Coordinate product additions, delivery timelines, and status updates with customers
• Facilitate the flow of inquiries to appropriate team members for resolution
• Partner with the commercial team to deliver a consistent and responsive customer experience

Sales Support & Accounts Receivable

• Assist in preparing quotes, order acknowledgments, and sales orders and documentation
• Track and communicate order status to both customers and internal stakeholders
• Support the generation of sales reports and maintenance of CRM records
• Follow up on outstanding invoices and assist in payment resolution in coordination with Finance

Shipping & Receiving Support

• Assist with shipping documentation, labeling, and packaging during peak times or staff absences
• Verify incoming shipments and maintain accurate receiving records
• Support inventory control and organization

Purchasing Support

• Enter and track purchase orders and follow up with vendors on delivery schedules
• Provide backup for purchasing staff as needed, including resolving discrepancies with suppliers

General Office Administration

• Greet visitors, answer main phone lines, and support front-desk functions
• Perform scanning, filing, and basic clerical tasks
• Order and manage office supplies, ensuring administrative areas are well stocked
• Support ad hoc projects and cross-functional administrative tasks

Experience & Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Minimum 2 years of experience in customer service, administrative support, or sales operations
• Familiarity with invoicing, AR, or basic accounting is a plus
• Strong written and verbal communication skills
• Proficient in Microsoft Office Suite; experience with ERP/CRM platforms (e.g., D365, Salesforce) preferred
• Excellent organizational skills with the ability to manage multiple tasks and priorities
• Self-starter with a positive, team-oriented mindset

Work Environment

• Office-based position with occasional support in warehouse or shipping areas
• May involve occasional lifting (up to 30 lbs) during shipping/receiving coverage
• Standard Monday–Friday business hours, with flexibility depending on operational needs

Mission and Values

We have an incredibly talented group of intelligent, down-to-earth individuals who are committed to developing and manufacturing only the highest quality products. Our mission: “Pursuing a Healthier World by Creating Tomorrow’s Science Today” is complemented by our core values (EXCITE):

• Excellence - We believe in solving for root cause. No shortcuts, no “band-aids.”
• Customer First - We prioritize the experience and outcomes of our customers above all.
• Integrity - We are honest and accountable, holding ourselves to a high standard of ethical conduct.
• Trust - We believe an engaged, empowered team begins with a foundation of trust. We trust our team members to make the right decisions and to be driven by and evaluated on results.
• Entrepreneurship - We encourage smart risk taking. We value novel mistakes in the pursuit of innovation.

Fortis is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Fortis also prohibits harassment of applicants or employees based on any of these protected categories. It is also Fortis’ policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.