3,315 Customer Support Specialist jobs in Canada

We are seeking a motivated and customer-focused individual to join our team as a Customer Support Specialist. The ideal candidate will be responsible for assisting customers, resolving inquiries, and ensuring a positive customer experience.

Key Duties & Responsibilities:

Respond promptly to customer inquiries via phone, email, chat, or other communication channels.

Provide accurate product/service information and guide customers in resolving issues.

Handle customer complaints with empathy and professionalism, escalating complex cases when necessary.

Maintain detailed and accurate records of customer interactions and transactions.

Follow up with customers to ensure issues are resolved and satisfaction is achieved.

Collaborate with other departments (sales, technical, logistics, etc.) to resolve customer concerns.

Identify customer needs and recommend appropriate products or services.

Stay updated with company policies, products, and services to provide effective support.

Meet or exceed customer service performance targets (response time, satisfaction rate, etc.).

Contribute to process improvements to enhance overall customer experience.

Requirements & Skills:

Previous experience in customer service or a related field is an advantage.

Excellent communication and interpersonal skills.

Strong problem-solving and conflict-resolution abilities.

Ability to multitask, prioritize, and manage time effectively.

Proficient with basic computer applications and CRM/customer support tools.

Patience, empathy, and a customer-first mindset.

High school diploma or equivalent; a degree is a plus.

Job Description

Salary: $50,000-$65,000/annual depending on experience

Customer Support Specialist

WHO WE ARE

Tradable Bits is an award-winning tech company that helps sports, music and entertainment brands build better fan experiences. Based in Vancouver, Canada we work with industry leaders in the sports, music & entertainment space including teams from the NBA, NHL, NFL and MLB, alongside Live Nation, BMG, Danny Wimmer Presents and many more.

WHO YOU ARE

You're a positive and solutions-oriented individual who thrives on meaningful interactions. Your adaptable nature enables you to build authentic relationships with both customers and peers, placing significant value on trust. Embracing challenges, you approach work with a proactive and problem-solving mentality.

You love to be a customer advocate and provide input to the product roadmap and growth plans.

THE ROLE

As our Customer Support Specialist, you will help maintain and improve our Customer Support Program including managing Support tickets, monitoring live chat tools, and ensuring our product help guides and videos are up-to-date. You will support our partners with their product issues and help educate them on how to best use our technology to support their business goals. You will beresponsible for addressing the needs of customers and ensuring customer satisfaction.This is an exciting opportunity to work with a startup that is undergoing growth; where you will have the opportunity to help expand our Support program from the ground up. You will report to the Director of Customer Success and Support.

WHAT YOULL DO

Master the Tradable Bits Product

• Become a product expert in a range of Tradable Bits product offerings and deliver this information to customers in a clear and professional manner.
• Support customers with their product issues
• Stay up-to-date on the latest product updates from the development team.

Manage and Monitor Customer Support Tools

• Monitor the support inbox to triage, tag and close tickets accordingly
• Help setup and monitor AI Chatbot automation and workflows
• Monitor Partner Slack channels and assist customers where needed.
• Generate and share reports with relevant stakeholders to help improve operational efficiency

Manage our Help Centre

• Assist in the maintenance of the Tradable Help Centre. Working with the Product and Customer Success team, youll help us maximize customer adoption.
• Contribute to the development of written and video recording workflow updates to our Help Centre and internal Knowledge Base content. Helping to drive adoption and mentoring the broader team on use.
• Report on which Help Guides are getting the most traffic and using that data to educate Product and UX/UI designers about possible improvements in the product.

Monitor our NPS and Customer Surveys

• Triaging feedback from customers to the relevant stakeholders and identifying any at-risk behaviours.
• Help improve our CSAT surveys as our product and company evolve.

SKILLS/QUALIFICATIONS

• 1-2 years experience in B2B Customer Support or Customer Success, ideally in SAAS or tech.
• CSS and javascript experience.
• Organized, detail-oriented, and able to manage multiple projects while meeting deadlines.
• Strong problem-solving and analytical skills; using an organized and logical approach to find solutions to complex problems.
• Excellent written and verbal communication; being able to engage with empathy and patience.
• Professionalism, reliability, and tact in working with diverse stakeholders.
• A doer. You are proactive, curious, anticipate needs, and suggest actionable solutions.
• Comfortable learning new systems and technologies.
• Confidence, tact and entrepreneur-level independence.

BONUS SKILLS/QUALIFICATIONS

• Previous experience working in a startup or hyper-growth environment
• CSS and Javascript Knowledge
• Basic technical writing skills (making technical content easily digestible)
• Knowledge of the sports, music or entertainment landscape
• Familiarity with Slack, Google Suite, Open Project, Hubspot Service or other Customer Support tools

WORK PERKS:

• We offer a competitive salary and full extended health benefits
• Beautiful open-concept office in the heart of Mount Pleasant, Vancouver
• Team-oriented environment with free snacks, coffee and drinks
• Flexible work options

Tradable Bits celebrates and welcomes people of all backgrounds, cultures, perspectives and orientations. We value diversity in all forms and encourage our people to be their true selves at work every day. We encourage candidates from all and any backgrounds to express their interest for the role and If there is something we can do to help make the recruitment process or the job more accessible, let us know.

Job Description

What You’ll Do – The Role (Responsibilities)

• Ensure all customer interactions (both internally and externally) are performed to the expectations of excellent customer service, including facilitating our commitment to be on time, conveying what to expect, ensuring the technician arrives prepared, and developing a strong relationship and understanding of the various sites and site personnel.
• Maintain open communication with Service Managers to maximize awareness of field operations and requirements.
• Confirm availability and staging of all required parts and/or equipment for the technician at the most efficient pickup point including off-site storage units.
• Facilitate payment means, pre-approvals, purchase orders, and initiate opening of new accounts.
• Emergency dispatching - ensure the 20-minute rule is followed and that urgency, creditworthiness and the appropriate technician are considered prior to response. Ensure proper and timely communication with the customer so they may clearly understand when to expect our TPL technician on site.
• Scheduling contracted maintenance work (PM, PMO, Monthly, Weekly, LBT) – ensure each technician is properly distributed the work for each assigned account and that it is completed within the assigned month as efficiently as possible.
• Invoicing - ensure work orders are opened and closed on a timely basis to properly support technicians in the field and increase productivity. Verify the accuracy of all work orders prior to invoicing i.e. technician hours, labour rates, and parts used must be accounted for and billed correctly prior submitting the invoice. All completed work orders must be invoiced within 72hours of the work performed.
• Monitor multiple National Smart Lists to determine available calls that can be invoiced.
• Create Customer invoices for contractual Field Service work performed. Ensure accuracy in amounts compared to contracts.
• Process invoices and forward them to our customers by mail or email, adjusting invoices as needed with the required credits.
• Monitor return invoice inbox for customer correspondence and rejected invoices.
• Follow up with the branches, technicians for completion of documentation.
• Verify that all supporting documentation is attached to each invoice.
• Ensure metrics set in place with monthly goals are achieved.
• Attend quarterly meetings and be ready to share ideas revolving around invoicing.
• Coordinating warranty work– ensure work-orders are opened and coded as warranty when applicable and the status of the call is communicated to the Warranty Coordinator. Ensure technicians are aware of the time allowed to complete the warranty repair and that necessary approval is received from the manufacturer prior to completing the work.
• Scheduling Quoted Repairs - Ensure that all recommended repairs are quoted by the Service Sales team prior to proceeding with any additional work. All approved major and minor repairs shall then be scheduled and executed in a timely manner, after verifying that any parts required to complete the repair are in stock and allocated to the job.
• Verifying technician timecards – submit technician timecards to the CSM daily by 10am. Prior to submission, verify that time sheet numbers align with invoicing. Notify the CSM of any discrepancies.
• Efficient scheduling - Dispatch technicians within their territories, minimizing windshield time and maximizing productivity and by way of efficient scheduling. Ensure that each technician is qualified to perform the work at a given site and clearly communicate the requirements of the job, including the site contact, to the technician.
• Communication - Proactively advise customers of after-hours rates and alternatives prior to dispatching when overtime charges may apply. Work with the contracts department to establish policies, practices, and systems to improve the invoicing function and process. Interact with other department personnel to ensure accurate accounting on all invoices.
• Documentation - as work orders are completed, ensure that any noteworthy information relayed by the technician e.g. parts required, cable lengths, number of techs required for execution, or any other special requirements are documented accurately for future reference. Ensure all related company documents are accurate, professional, spell checked, and aesthetically pleasing for all our customers and suppliers.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.
• Other tasks and responsibilities as may be required from time to time consistent with the growth and development of Total Power and the position of CSS.

What You Need (Requirement)

• Minimum 2 years’ dispatching experience in a similar industry.
• Demonstrated ability to troubleshoot basic questions of a technical nature.
• Excellent working knowledge of Microsoft Office, and strong computer skills / aptitude.
• Time management, accountability, and dependability.
• Excellent communication; verbal and written.
• Excellent problem solving, negotiation, and decision-making skills.
• Excellent organizational skills with strong multi-tasking capabilities.

We are seeking a motivated and customer-focused individual to join our team as a Customer Support Specialist. The ideal candidate will be responsible for assisting customers, resolving inquiries, and ensuring a positive customer experience.

Key Duties & Responsibilities:

Respond promptly to customer inquiries via phone, email, chat, or other communication channels.

Provide accurate product/service information and guide customers in resolving issues.

Handle customer complaints with empathy and professionalism, escalating complex cases when necessary.

Maintain detailed and accurate records of customer interactions and transactions.

Follow up with customers to ensure issues are resolved and satisfaction is achieved.

Collaborate with other departments (sales, technical, logistics, etc.) to resolve customer concerns.

Identify customer needs and recommend appropriate products or services.

Stay updated with company policies, products, and services to provide effective support.

Meet or exceed customer service performance targets (response time, satisfaction rate, etc.).

Contribute to process improvements to enhance overall customer experience.

Requirements & Skills:

Previous experience in customer service or a related field is an advantage.

Excellent communication and interpersonal skills.

Strong problem-solving and conflict-resolution abilities.

Ability to multitask, prioritize, and manage time effectively.

Proficient with basic computer applications and CRM/customer support tools.

Patience, empathy, and a customer-first mindset.

High school diploma or equivalent; a degree is a plus.

Job Description

Join TigerTel's 24/7 Virtual Reception Team

TigerTel is seeking enthusiastic and dedicated professionals in New Brunswick to join our dynamic, round-the-clock answering service. If you thrive on connection and are looking for a role that truly respects a flexible work-life balance, this is your opportunity.

TigerTel is a premier provider of virtual receptionist solutions, committed to delivering consistently outstanding client experiences. We operate 24 hours a day, 7 days a week, 365 days a year, guaranteeing our clients and their callers always interact with a friendly, knowledgeable, and professional voice. Our specialized team focuses on providing personalized service that goes above and beyond the expected. Our services are essential for our clients' businesses, including professional call answering, efficient appointment scheduling, accurate message relay, and more. Become a critical part of a supportive and energized team that is passionate about making a measurable positive impact on client success.

To succeed in this role, you must reside within the Province of New Brunswick. You must demonstrate an ability to accurately comprehend and transcribe spoken information, coupled with impeccable English language skills across clear verbal pronunciation, proper spelling, grammar, and punctuation. Additionally, you need an accurate typing speed of at least 35 words per minute and the ability to accurately capture data based on live, verbal input.

This is a work-from-home position , so you get to eliminate your commute and its associated costs! However, a dedicated, quiet workspace free from interruptions is non-negotiable. You must provide your own modern equipment, which includes a PC or Laptop (running Windows 11 or higher), a wired USB headset, and a reliable, high-speed hard-wired internet connection (Wi-Fi is not supported for this role).

We are looking for highly motivated and engaging individuals who excel at making a great first impression. The ideal candidate will possess exceptional communication skills (both written and verbal) and a strong, proactive work ethic. You should be comfortable managing a fast-paced, high-volume environment and bring a positive, upbeat, and professional personality to every interaction. While prior experience in a customer service or administrative role is a plus, if you're a team player who genuinely enjoys assisting others and solving problems, we encourage you to apply!

As a Remote Customer Support Specialist, you will be the front-line friendly voice delivering exceptional service. This is a 100% customer service role with absolutely no sales pressure. We offer a variety of shifts, including essential evening and weekend coverage. You'll join a team defined by positive vibes, supportive management, and collaborative team members. We offer a starting hourly rate of $18.00, complimented by a comprehensive benefits package that includes medical, dental, vision, paid time off, and a company-matched RRSP plan.

Ready to start your remote career with a company that values you? Apply today to join the TigerTel family!

TigerTel is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Job Description

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years.

What You’ll Do Here:  

• Travel to assigned locations in the comfort of your own vehicle.
• Provides exceptional customer service to customers at a studio or school location. 
• Assists students with appointments and session consultations. 
• Checks students in and gathers the necessary information for their photography session. 
• Efficiently guides students through their photography experience. 
• Professionally represents Lifetouch at all times, while adhering to all Company policies, including handling of customer payments. 
• Uses safe work habits and adheres to all safety rules and PCI compliance. 
• Safeguards and properly handles job bags. 

The Skills You’ll Bring:   

• High School diploma or equivalent and/or formal customer service training. 
• 1-2 years of customer service experience preferred. 
• Basic computer skills, including proficiency in word processing and spreadsheet software, are required.  
• Excellent verbal, written, listening and interpersonal skills. 
• Superior phone skills to communicate with customers to address their needs and concerns.
• Strong problem-solving and organizational skills. 
• Ability to deal patiently with problems while remaining courteous and calm. 
• Ability to handle confidential information. 
• Valid license and insured vehicle.

Other Requirements:  

• Availability to work until June 2026 between the hours of 9:00 AM - 5:00 PM CST, Monday-Friday
• Minimum 18 years of age

This position will accept applications on an ongoing basis until filled.

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications, without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or other characteristic covered by law. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.

Job Description

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role

Global Relay's Training team actively enhances customer relationships by providing thorough product training and assistance with all non-IT customer service-related matters. As our ever-evolving product line grows, the Training team stays well-informed of all product enhancements, ensuring our varied customers obtain the latest product knowledge. In short, our trainers deliver consistent, timely, and effective customer support with each and every interaction regardless of the audience.

In this role your primary areas of focus are training customers, solving Salesforce cases, and successfully handling customer inquiries, while following the Training team mission statement. It is expected that you will also continue to build upon your existing understanding of Global Relay solutions and how-to's, while continuing to develop and grow in your overall knowledge of the financial and regulatory industries.

Your responsibilities

• Provide superb customer service for Global Relay's blue-chip clients: handling customer calls, identifying customer needs, answering customer inquiries, and following up with customers on service issues
• Assist customers in tailoring their accounts to suit their needs in relation to their highly regulated industry
• Utilize available resources to find practical solutions to assist with troubleshooting and supporting customer issues
• Use webinar applications to deliver product training to end users on Global Relay's suite of products as well as providing ongoing customer support
• Demonstrate extensive knowledge on Global Relay products, services, processes and terminology, and ability to work independently
• Demonstrate curiosity and initiative to enrich product knowledge, and stay informed of relevant changes to products and features and how it affects customers
• Consistently demonstrate well-structured thought-process, adding value and considering alternative outcomes
• Utilize clear, concise, accurate and objective written and verbal communication when assisting customers
• Use active listening, in-depth investigative and creative problem-solving skills to resolve difficult customer problems, to build a positive customer experience
• Present information in a manner which engages learners and encourages participation and feedback
• Manage workload effectively, working on projects and special assignments as appropriate
• Perform well under pressure, keeping control of calls, maintaining professional composure and confidence when handling customer queries
• Work collaboratively with other trainers and departments to ensure the successful on-boarding and implementation of customers
• Operate as a Subject Matter Expert, providing ongoing support to new hires and junior Trainers
• Support a positive learning and development culture for continual professional growth while creating an environment open to questions and change
• Participate in team meetings and encourage others to contribute

About you

• Degree or Diploma and/or work experience as a product trainer or in a customer service role
• Ability to speak and write English fluently and possess excellent interpersonal and communication skills with excellent telephone etiquette
• Exceptional time management and organizational skills with high attention to detail
• Ability to exercise tact and discretion and can be entrusted with confidential information
• Ability to take complex topics or tasks and break them down for the learners, and effectively communicate with individuals at all levels of an organization
• Ability to respond to continually changing priorities to meet the demands of the team, our customers, and our company
• Professional business manner, comfortable with working and making decisions under pressure in a timely manner
• Goal oriented self-starter who can work independently and reliably with minimal supervision and has an appetite for continuous learning
• True team player who is willing to roll up their sleeves, assist and support other team members, and take on new tasks
• Proficient in Microsoft Office applications (Word, Excel, Access, PowerPoint & Outlook
• Spanish or Portuguese language skills are preferred, but not a requirement

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit