169 Customer Support Specialist jobs in Burnaby
SQL Customer Support Specialist (Remote)
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Job Description
TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.
Our team members include people like you enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.
Here's the impact you will make and what we will accomplish together
TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. To do this, we are creating a unified, trusted and sustainable value chain that enables the most efficient production and logistics outcomes, while lowering the impact on the environment. We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer.
We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses and move goods through supply chains with more accuracy, efficiency and profit to get the right products to shelf, at the right time and at the right price, creating more sustainable production and consumption outcomes.
Here's How
- Lead technical triage of support tickets destined to be sent to engineering
- Responsible for coordinating and resolving issues with the TPM Enterprise engineering team
- Identify and investigate reoccurring issues, and work with product and engineering teams to ensure solutions that address root causes, mitigating reoccurrence.
- Successfully foster client relationships to establish long-term partnerships and product utilization.
- Provide exceptional customer service to help resolve inquiries and/or concerns.
- Troubleshoot issues, execute course of action, test/document solutions, escalate where/as needed, and keep client updated throughout issue lifecycle.
- Provide customer updates to Customer Success Managers and/or Account Managers for business review meetings.
- Develop a thorough understanding of all products/services, and ensure clients are accessing all the solutions that meet their business requirements.
- Analyze training needs, build appropriate learning solutions, select delivery methods, and work collaboratively to deliver training to customers.
- Participate in User Acceptance Testing (UAT) of new features and enhancements.
- Review and update/contribute new content to improve knowledge-based articles.
- X-train, support, and backup team members.
What you bring to this role
- Mandatory Requirements:
- Proficiency in MS SQL database and database design. This is a fundamental requirement for this role. Candidates without demonstrated SQL experience will not be considered for this position.
- SQL Query capabilities as the main driver
- Ability to run ad-hoc queries for troubleshooting.
- Ability to review log files and tables
- Strong analytical skills to independently investigate and resolve data-related issues.
- Additional Requirements:
- 3+ years of experience in customer support or similar roles
- Knowledge and experience in Trade Promotion Management and Consumer Packaged Goods (CPG) is preferred
- Passion for customer success and proven track record of achieving customer satisfaction with existing products
- Excellent written and verbal communication skills with the ability to clearly articulate and effectively write customer correspondence
- SOFT SKILLS
- Customer focused and results-driven
- Adaptable and flexible
- Proactive and creative
- Quick learner
- Strong communication and networking skills (internal and external)
Job Information
Location - Remote
Employment Type - Full Time
Career Stream Level - P3
Due to the fact that this role is posted in different countries, please ask your recruiter about salary ranges because our salary ranges are determined by role, level, and location. Within that range, individual pay is determined by work location and a variety of factors, which may include but are not limited, as applicable, the qualifications of the particular applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held. All candidates are encouraged to apply.
Your recruiter can share more information about the specific salary range for your preferred working location during the hiring process.
In addition to your salary, TELUS Agriculture & Consumer Goods offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements and may be dependent on country of residence).
Join us
Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.
Everyone belongs at TELUS Agriculture & Consumer Goods. It doesn't matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion for enabling remarkable human outcomes?
Together, let's make the future friendly.
Accessibility
TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process
#LI-Remote
Technical & Customer Support Specialist (Biotechnology Cell Culture)
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Job Description
Salary: $60-80K depending on qualifications and experience
Applied Biological Materials Inc. (abm) is a Vancouver-based biotech company that develops and markets cutting-edge research reagents to the life science and biotech communities. As part of our rapid business expansion, we are seeking a highly skilled Technical & Customer Support Specialist with expertise in cell culture to join our team. This is an exciting opportunity for fast-track career growth within a dynamic, diverse, and innovative environment.
Key Responsibilities :
Provide expert scientific and technical support on cell culture-related products to customers via email and phone.
Generate price quotations for customized biotech services.
Accurately and precisely document product issues
Analyze, troubleshoot, and guide customers to resolve technical issues effectively.
Liaise with production teams and proactively contribute ideas to enhance customer satisfaction and product performance.
Proactively upsell and cross-sell relevant products and services based on customer needs and product knowledge.
Analyze and propose solutions to complex or non-standard issues requiring creative and analytical thinking.
Perform other technical and customer support-related tasks as needed.
Qualifications
Education :
- Masters degree (or higher) in a relevant Life Science field (e.g., Cell Biology, Microbiology, Biochemistry, Biology). PhDs are welcome to apply.
Expertise:
- Strong publication record and extensive experience in cell biology troubleshooting.
- Knowledge of plasmid construction, recombinant DNA technology (e.g., CRISPR, viral transduction) is a plus.
Customer Service:
- Passion for customer satisfaction with at least 1 year of experience in customer service, ideally in the research reagent or biotech industry.
- Ability to upsell and cross-sell products and services effectively.
Problem-Solving:
- Proven ability to troubleshoot independently using a methodical and analytical approach.
Communication Skills:
- Excellent verbal and written English communication skills.
Personal Attributes:
- Fast learner, proactive, adaptable, detail-oriented, and results-driven.
- Positive attitude with a strong sense of responsibility and accountability.
Time Management:
- Ability to act quickly and efficiently to customer needs
- Strong time management and organizational skills with the ability to multitask and thrive in a fast-paced environment.
Work Location
- Onsite at our headquarters in Richmond, BC .
- The successful candidate must be available to start onsite from the first day of employment. No relocation allowance will be provided.
*We thank all applicants for interest in abm and the role. Only shortlisted candidates will be contacted.
Technician, Client Support
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Who we are:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
Your role
The Client Support team is part of our frontline team providing 24x7 customer and technical support that will help ensure our Global Relay App Services are running properly for each customer. They provide end user support, troubleshooting services using creative probing to resolve any technical issues.
The team's responsibility includes but not limited to managing requests related to our customer's Global Relay App Services such as Global Relay App Instant Messaging, Texting, Voice, WhatsApp and Personal Search to our customers, providing prompt and courteous implementation assistance to our customers.
The team can effectively communicate both verbally and in writing as well as in-depth collaboration with internal support and product teams in a fast-paced environment to mitigate risks and mistakes in a production environment.
So, if you enjoy learning new things, getting to the bottom of technical issues, sifting around log files, configuring software or troubleshooting in house solutions, this is the opportunity for you!
This role will be fully onsite at our Gastown office.Your responsibilities
- Communicate with Global Relay App customers and Internal Teams in managing our Global Relay app services to our customers via phone calls, emails and ticketing system
- Taking ownership of requests and cases for Global Relay App services which includes Onboarding, Provisioning and Implementation of Global Relay App services and all its features such as;
- Instant Messaging and Directory Management
- Texting and Voice features the includes managing GR App numbers (Virtual, Hosted & Ported)
- Enabling WhatsApp services on GR App numbers including Corporate Number onboarding
- Managing GR app features such as International Feature enablement
- This may also include managing SAML/SSO and Directory Sync/SCIM for our GR app services
- Provide first level GR app Application support and management for our GR App customers including user and license management
- Use Salesforce, JIRA and various internal systems as well as 3rd party carrier platforms to manage customer requests and incidents related to Global Relay App
- Provide beta testing and demo visibility on new releases and services within the Global Relay App Services
- Analyze feature requests, bug issues and creating escalation tickets to 2nd level Application Support and respective product teams for investigation and resolution
- You will help us understand customer trends, documenting and reporting what you observe to your Lead in order to better improve the customer experience
- You will help us understand customer trends, documenting and reporting what you observe to your Lead in order to better improve the customer experience
- Frequently engage with internal teams to drive sales, development, resolution of issues and major incident activities, handling all customer facing communications to set clear expectations through closure
- Capture, reuse and share knowledge using our in-house solutions, contribute to the learning and success of your team, and the company through collaboration and aiding in documentation
- Work closely with product development teams and QA teams to test new features before releases, bug fixes and surfacing meaningful customer feedback
- Act as an escalation point or Point of Contact for both technical and procedural issues related to Support or customer issues
About you
- Minimum of 1 - 2 years of experience in a SaaS Business type model and Message Applications
- Minimum of 1 - 2 years of experience in a Helpdesk or Service Desk environment
- Able and willing to work with challenging customers with time constraints
- Able to work in a flexible changing shift
Compensation:
Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.
The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.
For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!
British Columbia - Base salary range
$60,000—$70,000 CAD
What you can expect:
At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
To learn more about our business, culture, and community involvement, visit
Bilingual Client Technical Support: Mandarin/English
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Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
This is a hybrid role (3 days in the office / 2 days remote).
About Your Team:
As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world's strongest brokerage brands.
Responsibilities:
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers' platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android and iOS)
- Troubleshooting and support for Interactive Brokers' web-based offerings
- Problem management with a focus on wide-scale technical issues
Requirements:
- Bachelor's degree, preferred if in a technical field.
- 1+ years in a client-facing support role
- 1+ years of experience working with Windows and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
- Experience with financial products and services is a plus.
- Excellent command of written and spoken English & Mandarin a must
- Health, dental, disability and life insurance with 100% premiums covered.
- Company RSP contribution matching, Stock incentive plan
**We thank all applicants. However, only those selected for an interview will be contacted.
Bilingual Client Technical Support: French/English
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Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
This is a hybrid role (3 days in the office / 2 days remote).
About Your Team:
As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world's strongest brokerage brands.
Responsibilities:
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers' platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android and iOS)
- Troubleshooting and support for Interactive Brokers' web-based offerings
- Problem management with a focus on wide-scale technical issues
Requirements:
- Bachelor's degree, preferred if in a technical field.
- 1+ years in a client-facing support role
- 1+ years of experience working with Windows and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
- Experience with financial products and services is a plus.
- Excellent command of written and spoken English & French a must
- Health, dental, disability and life insurance with 100% premiums covered.
- Company RSP contribution matching, Stock incentive plan
**We thank all applicants. However, only those selected for an interview will be contacted.
Customer Care Agent
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Job Description
Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.
Rentokil-Terminix is currently seeking a Customer Care Agent that will act as a liaison, providing product/service information, answering questions, and resolving issues for our clients/customers. This position interacts with customers to attract potential business by answering product and service questions and suggesting alternative solutions. To be successful in this role, the incumbent must be an excellent communicator, possess strong verbal and written communication skills and have a customer focused attitude.
This will be an in office position based out of our Burnaby office paying a salary of $19.50/hour . In the event there are provincial restrictions due to the pandemic, you will be required to provide your own high-speed internet and workspace at home for the duration that your work is remote. However, the expectation is that all teammates report into the office on a regular basis.
The duties and responsibilities of the Customer Experience Representative include, but are not limited to, the following:
Maintaining strong customer relationships by handling questions and concerns with speed
and professionalism
Receiving and placing customer service telephone calls, completing web forms and responding to emails
ntering and processing orders for new and existing customers
nvestigating issues and resolving customer complaints
pdating and managing customer databases
ctively promoting Terminix products and services
onitoring the route and status of field technicians to coordinate and prioritize their schedule
elaying work orders, messages, and information to and from technicians and field management
onstantly improving results by adhering to a philosophy of service excellence, and following business processes
roviding an outstanding customer experience to all customers
vailable to work as required based on customer needs
erforming other duties as required
Requirements
ersuasive communication skills and lots of personality!
ales oriented, has the ability to identify sales opportunities within a service environment
nergetic, positive and self motivated
aturally empathetic, with the ability to build a strong rapport
xcellent communication skills - both verbal and written
rofessional demeanor, stellar phone etiquette
ble to perform successfully in a high paced, results-oriented environment
bility to build relationships and communicate with a broad range of people
ell organized, energetic and reliable
bility to work independently in a busy environment
ble to deal with people sensitively, tactfully, diplomatically, and professionally at all times
t least one year’s experience in a Call Centre role answering phone calls and emails
ficient with Microsoft Office, Outlook and other applicable computer programs
ilingual English/French an asset
igh school diploma – College preferred
l have to undergo a criminal background check
ill be required to wear a headset, input data and sit for long periods of time
Benefits
ou are paid during your training!
reat benefits - Medical, Dental, and Vision
mployer-matched RRSP program up to 3.5% of your base salary per year
aid sick and vacation days
hort and long-term disability
ife Insurance
ompetitive compensation
N DEMAND PAY! Have access to your paycheque as soon as it is earned!
Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.
Technical Customer Care Specialist
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Job Description
Thomson Power Systems (a Regal Rexnord company) is a leading manufacturer of electrical products and systems for use in the Power Generation Industry for over 50 years. We are currently seeking a talented Technical Customer Care Specialist to join our team in Langley, BC.
We are seeking a detail-oriented and experienced Technical Customer Care Specialist to join our team. In this vital role, based from our facility in Langley, BC, the candidate will provide technical support for Automatic Transfer Switches (ATS) via phone, utilizing troubleshooting skills to quickly resolve customer issues, quoting replacement parts, entering parts orders, and assisting with the warranty (RMA) process whilst collaborating with the ATS Engineering and supporting the Customer Care Coordinators with technical quotations.
YOUR MISSION
- Deliver technical support via phone, expertly troubleshooting, diagnosing, and addressing customer issues related to Automatic Transfer Switches (ATS).
- Efficiently handle and resolve all incoming Service Request tickets from initiation to completion, ensuring prompt and effective case management.
- Accurately document all incoming service requests in the case management system, maintaining clarity and precision in records.
- Ensure timely and comprehensive follow-ups on customer inquiries, extending support during emergencies as needed.
- Collaborate proactively with both customers and the ATS Engineering team to facilitate swift responses and expedite case resolutions.
- Channel precise and timely feedback regarding customer experiences and product quality to the Engineering, Production, Service, and Leadership teams.
- Assist Customer Care Coordinators by providing technical quotations and placing orders for replacement parts and modification kits.
- Assist with the warranty (RMA) process by entering and closing RMA intakes
- Engage actively in continuous improvement efforts to enhance efficiency, product quality, and overall customer satisfaction.
- Participate in the rotational schedule for providing technical phone support outside of regular business hours.
- Undertake additional responsibilities as deemed necessary.
ARE YOU THE ONE?
Minimum Qualifications:
- Completion of an accredited technical Bachelor's degree in Electrical Engineering, a Diploma in Electrical Technology, or attainment of a Journeyman Industrial Electrician’s Trades Qualification Certificate, supplemented by equivalent pertinent professional experience.
- Demonstrable experience of one to two years in the testing and troubleshooting of electrical panels, or an extensive background as a field technician in the Power Management domain.
- Adeptness in the precise interpretation of intricate electrical diagrams and technical specifications.
- Proficient verbal and written communication skills in English, with a focus on clarity and conciseness.
- Advanced mastery in utilizing Microsoft Office Suite, with an emphasis on Word and Excel.
- Exceptional organizational acumen and an exemplary ability to manage time effectively.
- An unparalleled attention to detail, ensuring accuracy and precision in all tasks.
- A self-driven individual with a strong propensity for teamwork, able to contribute positively to collaborative environments.
- Robust problem-solving skills, capable of developing innovative solutions to complex issues.
Preferred Qualifications:
- Proficiency in electrical equipment testing, particularly with regard to NETA/NICET standards, is highly desirable and considered a valuable asset.
- Comprehensive understanding of pertinent health, safety, and electrical regulatory frameworks, including CSA, NFPA, and UL codes and standards.
- Proven expertise in conducting tests on, and troubleshooting issues with, Automatic Transfer Switches.
- Previous experience in telephone support, demonstrating exceptional technical assistance skills and a proven ability to resolve customer issues, is preferred.
- A solid background of one to three years in roles that required direct interaction with customers, showcasing strong interpersonal skills.
- Preference will be given to candidates with experience in PLC programming, reflecting a higher technical proficiency.
- Proficiency in Canadian French and/or Spanish is required, highlighting the candidate's multilingual capabilities.
Location : This position is based at Thomson Power System’s Langley facility, Hybrid schedule with an on-site requirement of 3 days per week in the office.
ABOUT REGAL REXNORD
Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controllers, drives, precision motors, and actuators, controls motion in applications ranging from factory automation to precision tools used in surgical applications.
The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Schedule:
- Monday to Friday
Application question(s):
- Did you complete an accredited technical Bachelor's degree in Electrical Engineering, a Diploma in Electrical Technology, or attainment of a Journeyman Industrial Electrician’s Trades Qualification Certificate, supplemented by equivalent pertinent professional experience?
Experience:
- Reading electrical drawings: 1 year (preferred)
- Electrical: 1 year (preferred)
- Technical support: 1 year (preferred)
- Testing & Troubleshooting: 1 year (preferred)
Work Location: In person
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Customer Care Centre Operator
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Not just a job
a community
a partnership
a team
Youll experience them all at London Drugs. As one of Canadas fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! Our Head Office in Richmond BC currently has opportunities for:
Customer Care Centre Operators
The Customer Care Centre Operator is responsible for answering and redirecting all incoming calls pertaining to customer general inquiries, escalated Customer Service calls, customer enquiries for our online website, as well as our photo lab site and online job board. The Customer Care Centre Operator will direct calls to the appropriate store or department as well as resolving customer enquiries or concerns to the best of their ability over the phone. In addition, this position provides receptionist switchboard coverage and is responsible for the data input, reporting, and distribution of reports on customer responses.
Candidates should have a professional telephone manner, excellent interpersonal skills and a good command of the English language. They should show a high degree of productivity and organized, as well as be able to communicate effectively with all levels of personnel both within London Drugs and outside.
If you have superior customer service experience, the ability to work with a sense of urgency, combined with excellent communication skills (good listener, patient, and articulate), then we have the opportunity for you to excel!
We offer advancement opportunities through our promote-from-within policies, as well as the following comprehensive benefits program. Starting pay will fall within the salary range indicated and may vary based on job-related experience, knowledge and education.
- Comprehensive medical, dental, prescription drug and vision coverage available with service for you and your family (Ensuring you and your family are taken care of)
- Company matched RRSPs (Helping you plan for your future)
- Employee Discount Program (Sharing our success)
- Ongoing In-House Training & Education Courses (Lifelong learning)
- Employee Family Assistance Program (Free confidential counselling)
- Employee Recognition Program (Tangible rewards for great work!)
- Community Involvement (Giving back to our communities)
If you possess the necessary skills and expertise and would like to join an exciting team of professionals,
Apply Now!
London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
We will provide accommodations during the recruitment process upon request.
The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services.
London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.
To protect yourself, do not respond to unsolicited job offers from individuals or e-mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website, or website you do not trust.
Technical Customer Care Specialist
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Job Description
Notify Me! helps Shopify merchants never miss a sale due to out-of-stock products. Our app, Notify Me! Back in Stock & PreOrder , empowers stores to recover lost revenue through smart inventory alerts and pre-order tools. We’re a friendly, fast-moving team on a mission to build products merchants love.
We’re looking for a Technical Customer Care Specialist who goes beyond tickets and templates — someone who can support technically complex products with clarity, empathy, and precision. This role requires strong communication skills, problem-solving ability, and technical curiosity. If you're energized by helping customers succeed and thrive in a product-driven environment, this is the role for you.
Requirements
1. Delivering Meaningful Customer Experiences- Provide expert, written customer support in English for e-commerce merchants
- Help users troubleshoot, configure, and understand how to get the most out of our app
- Translate customer feedback and challenges into clear insights for product and engineering
- Maintain high satisfaction scores and build long-term user trust
- Document support workflows, macros, and solutions to scale knowledge
- Collaborate closely with product and tech teams to resolve advanced issues
- Test product features and report bugs or UI/UX gaps
- Act as a feedback loop from user conversations to product improvements
- Analyze patterns in user questions or blockers and proactively suggest solutions
- Use tools like HelpScout, Jira, Notion, and Slack to manage and track issues
- Continuously improve response quality, ticket handling speed, and issue resolution processes
- Own your queue and keep your communication organized, timely, and accurate
- Help refine the onboarding experience and contribute to self-service resources
- You’re tech-savvy and service-oriented — you know how to troubleshoot and teach
- 3+ years in a customer support or technical helpdesk role, ideally in SaaS or eCommerce
- Strong written English — you're comfortable with 100% written communication
- Comfortable working during non-standard hours, including evenings or weekends
- Proactive mindset: you don’t just solve problems — you prevent them
- Calm and professional in stressful situations or with frustrated users
- Organized and process-driven, yet flexible in a fast-paced environment
- Experience with e-commerce platforms (Shopify is a big plus)
- Bonus: Familiarity with HTML/CSS or previous engineering background
This is not a stepping stone to other departments — it’s a specialist role for someone who’s proud to build deep product knowledge and use it to directly help users every day. You’ll be part of a close-knit support team that collaborates tightly with engineering and product to help us scale both our platform and customer trust.
Full Time Customer Care Associate BC
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Overview
LOOKING FOR AN AMAZING CAREER OPPORTUNITY?
WITH CANADA’S MOST SUCCESSFUL HOME FURNISHINGS RETAILER, THERE’S NO LIMIT TO WHERE YOU CAN GO!
Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon’s can open the door to a bright and exciting future for you. You bring the can-do attitude and we will provide the tools for your success. Join us today!
LEON’S IS CURRENTLY HIRING A FULL-TIME CUSTOMER CARE ASSOCIATE
Leon’s is currently looking for a Customer Care Associate who is focused on delivering a world class customer service experience to our valued customers. Great customer support is a vital part of our business! As a member of our team you will be responsible for completing daily reports, maintaining customer accounts, responding promptly to customer inquiries and assisting our customers with after sales service. Our collaborative approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made Leon’s the envy of our competitors for over a century.
REQUIREMENTS
WHY LEON’S?
The starting rate for this position is $18.00; skill set and experience will be taken into consideration for total remuneration of role
ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW.
Qualifications