241 Customer Support Specialist jobs in Toronto

Job Description

The world doesn’t need giant media organizations to tell every story. It needs millions of creators, independent voices who bring weird, wonderful stories to life online.

We’re working to help every creator earn a living.

Modash is a growing creator partnerships platform that helps brands scale their partnerships with creators on Instagram, TikTok, and YouTube. We’re looking for a support-obsessed human to help iconic consumer brands and fledgling Shopify stores partner with more creators more successfully.

Life of a Customer Support Specialist at Modash

Here are key focus areas for a Customer Support Specialist at Modash:

• Cover Support tickets and work closely with our B2B customers to solve problems on the fly
• Feel comfortable with providing on-camera support, either hopping on a call with a customer or recording a short video
• Tackle technical and non-technical support inquiries with a breeze
• Put love into making your life more efficient while continuing to build a strong knowledge base
• Brainstorm creative ideas with your team to make our operations even better
• Enjoy collaborating and work closely with Customer Success and other departments to resolve issues to enhance our customer experience
• Gather feedback from customers and fight other teams to bring these improvements to life
• Participate in regular ticket reviews to reflect on your own support interactions and give feedback to teammates, helping us all improve.

And a little more about us.

Founded by a high-school dropout and a Canadian (yes, we’re also shocked it’s going so well), Modash is building a suite of tools that help brands scale partnerships with online content creators.

1,500+ companies like Google, Wolt (Doordash), Bolt, and Nord VPN use Modash to find, analyze and monitor social media creators.

We have some very big customers. Some have already changed the world. But many of them are just starting out. Modash is their first customer acquisition channel and we help make their missions come to life, in our small way.

We’re a profitable company. We’re also backed by the best investors in Europe. Including Icebreaker.vc, Change Ventures, and a group of Europe’s top founders.

We’re a small team and we’re just getting started. You’ll work with people who have done everything from building solar cars to hanging out with Metallica and Bon Jovi.

Folks who have seen the inner workings of companies like Amazon, Veriff, Pipedrive, Yes, and the burning man of startups - Pirate summit. Come be great and do great things and make great stuff and create great memories while making a great impact. Do it.

Requirements

This is how we imagine you are:

• Are passionate about solving problems for customers, big and small
• Have 3+ years of experience supporting B2B customers via chat and email (extra points for technical troubleshooting)
• Know your way around Intercom or similar support tools
• Communicate clearly and thoughtfully — written, spoken, and on video
• Are creative. You don’t give stamp answers, you find the right solution and explain it like a human.
• Like improving things as you go, not just following rules that were written in 2017
• Have a basic understanding of marketing and how TikTok, Instagram, and YouTube work
• Are comfortable working with a distributed team, async, across time zones
• Are open to occasional evening or weekend work, planned ahead

This is important to keep up with the Modashians:

• Get-it-done attitude. We all run into roadblocks every day. We’re looking for someone who can find solutions, motivate themselves, and keep getting things done.
• You aspire to be great. We’re not shooting for mediocrity here.
• Interest in the creator economy. Our mission is to help creators get paid. You don’t need to live and breathe the creator world, but we’d like it if your values align with ours.
• You move fast. We iterate, ship, and learn quickly.
• If you have prior experience working in a startup, that's great! If you haven't, we hope you share our passion for this way of operating.
• If you meet most (but not all) of the above criteria, don’t let that stop you from applying. We’re still interested in hearing from you.

Benefits

We don’t expect you to:

• Build everything from scratch - we have automated expansion triggers inside our platform that help you be more efficient in your everyday work.
• Figure it out all on your own - you will have a supportive, accessible team of people around you and an onboarding buddy to support your smooth entry ride.

What we’re offering

• Unlimited paid vacation time

Job Description

About

Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins!

We serve companies in the Global 2,000 and our existing clients include some of the world's biggest corporations. We've raised over $85M from leading investors including Goldman Sachs, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.

The Role

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities.
This position will assist Candex's internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with Candex's specific systems and technologies.

To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement.

An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.

This is a hybrid position, coming into the office in Toronto's financial district twice a week.

Responsibilities

• Onboarding new users to the system, including user adoption
• Administration of pending orders and payments
• Reconciliation of all company orders to confirm the correctness of data
• Promptly responding to customer queries via ticketing system, emails, live chat, phone
• Identification of areas of improvement, both in process and product
• Liaising with colleagues or managers to find the best solutions to customers' issues
• Identifying common problems and escalating them to management, along with possible suggestions for improvement
• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
• Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

Qualifications

• Previous experience in a Customer Support role
• Sound judgment and excellent problem-solving skills
• Practical experience with standard industry tools such as CRM and ticketing systems
• Fluent English – written and verbal - a must!
• Proficiency in French/Spanish – required
• Fintech/Hi-tech experience is preferred
• Impressive interpersonal and communication skills
• Strong computer skills
• Outstanding attention to detail, with an ability to spot numerical errors
• Highly organized with the ability to multitask and work under pressure
• Tech savvy and the ability to pick up new technology quickly
• Potential business travel required once or twice a year

Why Work With Us

• We are humble, hungry, intelligent and collaborative
• Unlimited PTO and a flexible working environment
• We offer comprehensive medical benefits
• Home Office Setup
• Team-building off-sites and outings

Equal Opportunity Employer

Studies indicate that individuals from marginalized backgrounds, including women, often choose to apply for positions only when they fulfill all listed requirements. However, if you find that this role resonates with you even though you don't match every criterion, we strongly encourage you to get in touch with us. Our commitment to being an equal opportunity employer drives us to cultivate a workplace that celebrates diversity and inclusivity, embracing individuals from various backgrounds. Our hiring process prioritizes skills and abilities, and our wide-reaching outlook is something we take great pride in. Feel free to reach out!

Job Description

WHO WE ARE

We are a local family-owned dispensary that is expanding into Toronto from Maryland, USA. Our retail store is fully licensed to provide cannabis products to customers in Ontario. We are excited to bring our many years of cannabis experience from the USA into Canada! At Herbiculture, we believe that every team member plays a vital role to our success and we rely on each other to foster our growth both professionally and personally. Our team members work in manners that respect each other and hold each other accountable to do the right thing every day. If you want to work in a fast-paced startup company where your ideas will be heard, we’re the company for you! You will be able to make an impact on our operations and be able to grow with the company. We are striving to be a positive addition to our community by providing a friendly and approachable environment for anyone who is interested in our products.

WHAT WE OFFER

• Employee discounts for our products
•  Environment where you are treated as a valued team member
• Ability to have your ideas heard and make positive changes in the company
•  Recognition of potential and performance
• Competitive pay
• Additional paid personal emergency days off

WHO WE ARE LOOKING FOR

This role is perfect for you if you are passionate and curious about the cannabis industry and products. Other people describe you as friendly and approachable and you would go out of your way to help others. You are a problem solver who listens keenly to what others are saying and interprets their needs accordingly. You enjoy sharing your knowledge and experiences by educating and recommending the best products that fit each customer’s needs. You strive to provide the best customer service that every customer deserves.  You are comfortable working in various roles where no two days would be the same and understand that you have to comply with rules and regulations that govern the Company. 

WHAT YOU WILL BE DOING

• Warmly greeting and welcoming each guest/customer
• Maintaining a clean, welcoming, and comfortable atmosphere for everyone in the store
•  Assisting customers by educating them about different promotions, products, and uses
• Ensuring every customer is aware of our promotions so they can get the best deal for their purchase
• Listening attentively to customers and recommending the appropriate products that fits their needs
•  Ensuring that storefront is sufficiently stocked and that products are correctly displayed
•  Efficiently operating the POS system, ATM terminals, and cash drawer in order to complete transactions and maintain accurate records
• Fulfilling cannabis orders 
• Executing proper opening and closing procedures so that the store is well maintained for optimal operation
•  Complying with Herbiculture’s policies, standards, and governing legislations
• Additional responsibilities specific to the client to whom the Customer Care Specialist is assigned may be given

YOUR ABILITIES:

•  Able to provide and maintain high standard customer service skills in a fast-paced and busy environment
•  Excellent verbal communication, interpersonal, and active listening skills
•  Problem solving, negotiating, mediating, and conflict resolution skills
• Ability to multi-task for extended periods of time
• Willingness to work flexible hours, including evenings, weekends, and holidays
•  Be detailed oriented
• Basic knowledge of math and computer functions
• Ability to work accurately, quickly, and efficiently

JOB REQUIREMENTS:

• At least 19 years of age according to the Cannabis Act and Regulations of Ontario
• A minimum of 2 years relevant experience in sales and/or customer service
• Ability to achieve a passing score for AGCO-required CannSell training course
• Comfortable with computers and other forms of technology

Preferred

·   High school diploma, or equivalent; Bachelor’s degree preferred

Other

·   Proficiency in Cantonese or Mandarin an asset

NEXT STEPS

If this sounds like you, then we want you to join us! Apply online with your resume and if we think you’re the person we’re looking for, we’ll reach out to learn more about you.

Herbiculture is dedicated to offer Equal Employment Opportunity. We welcome all applicants and employees equally regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinance. 

Job Description

Work for one of Canada's most recognized clothing retailers! Call Center Experience Required. This is a special seasonal project doing inbound customer service for 2-4 months. Job Duties: - Responding to customers via phone, email and chat within Service Level parameters - Assisting customers with product identification, description and purchasing - Trouble shooting issues on-the-spot, through detailed research, quick thinking and high-level customer service - Building strong customer relationships and creating positive experiences through advanced interpersonal skills - Managing multiple technological platforms to provide effective and efficient service to our customers Experience: - Call Centre Experience Required - Strong control of multi-tasking during live calls - Excellent verbal and written communications skills (Bilingual English/French an asset, but not required) - Must possess strong computer skills with proven speed and accuracy and a keen desire to learn and utilize new software/electronic applications - Consistent work ethic, attendance and punctuality - You are Proficient in Microsoft Office tools (or equivalent) - Outlook, Word and Excel - You have excellent time management with completion of assignments Possible Shift Times: - 12:30pm-9pm - 3:30pm-midnight - Must be available Weekends Requirements: - Internet min requirements 10mb - no hotspots - desktop computer must be hardwired in - Home WIFI network is password protected - Must have location in home free from distraction and noise - 1 Week of training in Mississauga - Must be available weekends To speed up the hiring process, apply directly to this position with your resume as a Word Document or PDF (Other formats will error). This will create a unique file for you in our system and a short questionnaire will be emailed and texted out to you. You can also email your resume to If your experience and preferences are a match for our role we will contact you. **Please complete the questionnaire to help speed up the hiring process** Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.

Job Description

Are you ready to take the first step towards an exciting career in a company committed to your success? Marino’s Automotive Group is looking for a Part-Time Receptionist in Etobicoke!

The Receptionist will be the first point of contact for all incoming customers attending the dealership for an exceptional customer service experience. You will be responsible for coordinating all incoming inquiries over the phone from customers, directing customers to their respective department, and maintaining a high level of organization at the receptionist desk. If you are detail oriented, have a passion for customer service, and an ability to prioritize high volume tasks then this role is for you!

Job Duties:

• Work with customers to understand their needs.
• Confident in their approach with customers.
• Answer and direct phone calls in a prompt and friendly manner.
• Greet and assist customers as they come into the showroom.
• Experience communicating with clients in a professional manner via phone and email.
• Sustains a high attention to detail and a positive attitude in a fast-paced environment.
• Additional duties assigned.

Successful Candidates Possess:

• Experience in a receptionist role is considered an asset.
• 1-2 years of customer service.
• 1 year of administrative experience.
• Automotive experience is considered an asset.
• Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
• Excellent listening skills.
• Ability to problem solve and high attention to detail.
• Loves a fast pace environment.
• Computer skills and understanding of technology.

Why Work for Marino’s Automotive Group:

• A competitive benefits and compensation plan.
• A leadership team that believes personal growth, mentorship, ongoing training and support.
• As a family owned and operated organization servicing the GTA for 50 years, we have a family-like culture, where camaraderie and a sense of belonging make our workplace feel like a second home.
• A culture of inclusivity where every individual's unique perspective is valued and respected.
• We embrace a customer-centric culture, where every decision and action is guided by our commitment to providing exceptional service.

Marino’s Auto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.

Job Description

About the Company

Fortis partners with diagnostics and life sciences companies to design, validate, and manufacture solutions to solve their complex development problems. Fortis’ tailored approach and end-to-end capabilities accelerate the work of its customers as they bring the next generation of medicines and diagnostics to market. Fortis serves a global customer base and has offices across the world including four R&D sites and cGMP manufacturing in three ISO 13485 certified facilities in North America.

About the Role

Fortis Life Sciences is seeking a reliable, detail-oriented Customer Care Specialist to support our Diagnostics Solutions Business Unit. This dynamic role is central to customer engagement and operational execution—serving as a key liaison between our customers and internal teams. Responsibilities span customer service, sales and

Job Description

About the Company

Fortis partners with diagnostics and life sciences companies to design, validate, and manufacture solutions to solve their complex development problems. Fortis’ tailored approach and end-to-end capabilities accelerate the work of its customers as they bring the next generation of medicines and diagnostics to market. Fortis serves a global customer base and has offices across the world including four R&D sites and cGMP manufacturing in three ISO 13485 certified facilities in North America.

About the Role

Fortis Life Sciences is seeking a reliable, detail-oriented Customer Care Specialist to support our Diagnostics Solutions Business Unit. This dynamic role is central to customer engagement and operational execution—serving as a key liaison between our customers and internal teams. Responsibilities span customer service, sales and

Job Description

About the Company

Fortis partners with diagnostics and life sciences companies to design, validate, and manufacture solutions to solve their complex development problems. Fortis’ tailored approach and end-to-end capabilities accelerate the work of its customers as they bring the next generation of medicines and diagnostics to market. Fortis serves a global customer base and has offices across the world including four R&D sites and cGMP manufacturing in three ISO 13485 certified facilities in North America.

About the Role

Fortis Life Sciences is seeking a reliable, detail-oriented Customer Care Specialist to support our Diagnostics Solutions Business Unit. This dynamic role is central to customer engagement and operational execution—serving as a key liaison between our customers and internal teams. Responsibilities span customer service, sales and