EN | FR

Customer Support Specialist

Mississauga, Ontario Total Power Limited

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Job Description

What You’ll Do – The Role (Responsibilities)

  • Ensure all customer interactions (both internally and externally) are performed to the expectations of excellent customer service, including facilitating our commitment to be on time, conveying what to expect, ensuring the technician arrives prepared, and developing a strong relationship and understanding of the various sites and site personnel.
  • Maintain open communication with Service Managers to maximize awareness of field operations and requirements.
  • Confirm availability and staging of all required parts and/or equipment for the technician at the most efficient pickup point including off-site storage units.
  • Facilitate payment means, pre-approvals, purchase orders, and initiate opening of new accounts.
  • Emergency dispatching - ensure the 20-minute rule is followed and that urgency, creditworthiness and the appropriate technician are considered prior to response. Ensure proper and timely communication with the customer so they may clearly understand when to expect our TPL technician on site.
  • Scheduling contracted maintenance work (PM, PMO, Monthly, Weekly, LBT) – ensure each technician is properly distributed the work for each assigned account and that it is completed within the assigned month as efficiently as possible.
  • Invoicing - ensure work orders are opened and closed on a timely basis to properly support technicians in the field and increase productivity. Verify the accuracy of all work orders prior to invoicing i.e. technician hours, labour rates, and parts used must be accounted for and billed correctly prior submitting the invoice. All completed work orders must be invoiced within 72hours of the work performed.
  • Monitor multiple National Smart Lists to determine available calls that can be invoiced.
  • Create Customer invoices for contractual Field Service work performed. Ensure accuracy in amounts compared to contracts.
  • Process invoices and forward them to our customers by mail or email, adjusting invoices as needed with the required credits.
  • Monitor return invoice inbox for customer correspondence and rejected invoices.
  • Follow up with the branches, technicians for completion of documentation.
  • Verify that all supporting documentation is attached to each invoice.
  • Ensure metrics set in place with monthly goals are achieved.
  • Attend quarterly meetings and be ready to share ideas revolving around invoicing.
  • Coordinating warranty work– ensure work-orders are opened and coded as warranty when applicable and the status of the call is communicated to the Warranty Coordinator. Ensure technicians are aware of the time allowed to complete the warranty repair and that necessary approval is received from the manufacturer prior to completing the work.
  • Scheduling Quoted Repairs - Ensure that all recommended repairs are quoted by the Service Sales team prior to proceeding with any additional work. All approved major and minor repairs shall then be scheduled and executed in a timely manner, after verifying that any parts required to complete the repair are in stock and allocated to the job.
  • Verifying technician timecards – submit technician timecards to the CSM daily by 10am. Prior to submission, verify that time sheet numbers align with invoicing. Notify the CSM of any discrepancies.
  • Efficient scheduling - Dispatch technicians within their territories, minimizing windshield time and maximizing productivity and by way of efficient scheduling. Ensure that each technician is qualified to perform the work at a given site and clearly communicate the requirements of the job, including the site contact, to the technician.
  • Communication - Proactively advise customers of after-hours rates and alternatives prior to dispatching when overtime charges may apply. Work with the contracts department to establish policies, practices, and systems to improve the invoicing function and process. Interact with other department personnel to ensure accurate accounting on all invoices.
  • Documentation - as work orders are completed, ensure that any noteworthy information relayed by the technician e.g. parts required, cable lengths, number of techs required for execution, or any other special requirements are documented accurately for future reference. Ensure all related company documents are accurate, professional, spell checked, and aesthetically pleasing for all our customers and suppliers.
  • In the case of a power outage or declared State of Emergency by any level of Government, be available for work.
  • Other tasks and responsibilities as may be required from time to time consistent with the growth and development of Total Power and the position of CSS.

What You Need (Requirement)

  • Minimum 2 years’ dispatching experience in a similar industry.
  • Demonstrated ability to troubleshoot basic questions of a technical nature.
  • Excellent working knowledge of Microsoft Office, and strong computer skills / aptitude.
  • Time management, accountability, and dependability.
  • Excellent communication; verbal and written.
  • Excellent problem solving, negotiation, and decision-making skills.
  • Excellent organizational skills with strong multi-tasking capabilities.

This advertiser has chosen not to accept applicants from your region.

Bilingual Technical Customer Support Specialist - English & Spanish

Toronto, Ontario Software International

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Job Description

Software International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US. We are currently searching for a Bilingual Technical Customer Support Specialist - English & Spanish- Remote for our IT Financial Services SaaS client for their North American/South American operations.

Role : Bilingual Technical Customer Support Specialist - English & Spanish- Remote

Type: Fulltime, Perm

Salary Range: $70,000 - $77,000 CAD as base depending on overall experience + 3 weeks paid vacation + stat holidays + sick days

Location: remote - client is based in Toronto, ON

Our client delivers innovative technology solutions that make cash processing and transportation more efficient, helping cash remain competitive in an increasingly digital payment landscape. They are currently adding a Technical Customer Support Specialist - Remote to support business in North and South America. The head office is based out of Toronto, ON.

Role Overview

Our client is seeking a Bilingual Technical Customer Support Specialist - English & Spanish- Remote to join their team in a full-time, remote capacity. This role is ideal for someone who excels at delivering exceptional customer service, enjoys solving complex problems, and thrives in a client-facing environment.

As a key member of our support team, you will be responsible for onboarding new clients and ensuring their continued satisfaction with our world-class SaaS solution for cash processing and transportation. You will guide clients through the setup process, provide training, troubleshoot issues, and help them optimize their operations using our software.

Key Responsibilities
  • Lead onboarding processes for new clients, including training on system features and functionality.
  • Demonstrate effective use of our SaaS platform to optimize cash processing and transportation operations.
  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Provide proactive support to ensure ongoing customer satisfaction.
  • Assist with testing and validation of new features or updates to the software.
  • Collaborate with cross-functional teams (e.g., development, product) to improve the overall customer experience and provide feedback for continuous product improvement.
Qualifications & Requirements
  • Prior experience in the cash processing or cash-in-transit industries is a strong asset.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills - Fluency in both English and Spanish
  • Ability to work independently and effectively in a remote work environment.
  • Tech-savvy and comfortable with SaaS platforms and client-facing technical interactions.

This advertiser has chosen not to accept applicants from your region.

Bilingual Technical Customer Support Specialist - English & Spanish

Toronto, Ontario Software International

Posted 20 days ago

Job Viewed

Tap Again To Close

Job Description

Software International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US. We are currently searching for a Bilingual Technical Customer Support Specialist - English & Spanish- Remote for our IT Financial Services SaaS client for their North American/South American operations.

Role : Bilingual Technical Customer Support Specialist - English & Spanish- Remote

Type: Fulltime, Perm

Salary Range: $70,000 - $77,000 CAD as base depending on overall experience + 3 weeks paid vacation + stat holidays + sick days

Location: remote - client is based in Toronto, ON

Our client delivers innovative technology solutions that make cash processing and transportation more efficient, helping cash remain competitive in an increasingly digital payment landscape. They are currently adding a Technical Customer Support Specialist - Remote to support business in North and South America. The head office is based out of Toronto, ON.

Role Overview

Our client is seeking a Bilingual Technical Customer Support Specialist - English & Spanish- Remote to join their team in a full-time, remote capacity. This role is ideal for someone who excels at delivering exceptional customer service, enjoys solving complex problems, and thrives in a client-facing environment.

As a key member of our support team, you will be responsible for onboarding new clients and ensuring their continued satisfaction with our world-class SaaS solution for cash processing and transportation. You will guide clients through the setup process, provide training, troubleshoot issues, and help them optimize their operations using our software.

Key Responsibilities
  • Lead onboarding processes for new clients, including training on system features and functionality.
  • Demonstrate effective use of our SaaS platform to optimize cash processing and transportation operations.
  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Provide proactive support to ensure ongoing customer satisfaction.
  • Assist with testing and validation of new features or updates to the software.
  • Collaborate with cross-functional teams (e.g., development, product) to improve the overall customer experience and provide feedback for continuous product improvement.
Qualifications & Requirements
  • Prior experience in the cash processing or cash-in-transit industries is a strong asset.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills - Fluency in both English and Spanish
  • Ability to work independently and effectively in a remote work environment.
  • Tech-savvy and comfortable with SaaS platforms and client-facing technical interactions.
This advertiser has chosen not to accept applicants from your region.

IT Support Specialist- Help Desk

Toronto, Ontario Astra North Infoteck Inc.

Posted 12 days ago

Job Viewed

Tap Again To Close

Job Description

Exp Required: 4 and aboveSkills Required: HRO Help Desk Job Description: • Principal Responsibilities Receiving, prioritizing, documenting and actively resolving end-user help requests and escalating incidents to Level 2 tier or management when considered appropriate to maintain business expectations.• Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.• Deploy pre-packaged software using distribution tools and processes.• Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.• Use remote tools and diagnostic utilities to aid in troubleshooting.• Research solutions through internal and external resources as needed.• Identify and learn appropriate software and hardware used and supported by the organization.• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.• Install antivirus software and ensure virus definitions are up to date.• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.Knowledge, skills and experience • College diploma in information technology or university degree in computer science and/or 2 years equivalent work experience.• CompTIA A+ required.• Knowledge of basic computer hardware, including desktops, laptops, printers, peripherals, projectors, video conferencing equipment, phone systems, basic networking equipment.• Extensive application support experience with MS Office (Word, Excel, and Outlook).• Working knowledge of a range of diagnostic utilities.• Experience with desktop and server operating systems, including Windows 11, macOS, iOS.• Good oral communication skills with a focus on rapport building, listening, and questioning skills.• Strong documentation skills.• Fluent English language skills. (French language skills considered an asset.)• Highly self-motivated and directed.• Ability to effectively prioritize and execute tasks in a high-pressure environment.• Exceptional customer service orientation.• Experience working in a team-oriented, collaborative environment.
This advertiser has chosen not to accept applicants from your region.

Technical Support Specialist

Mississauga, Ontario EONCA Corporation o/a CCTV Direct

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Job Description

CCTV Direct is a 20-year Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

This advertiser has chosen not to accept applicants from your region.

Technical Support Specialist

Mississauga, Ontario EONCA Corporation o/a CCTV Direct

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Job Description

CCTV Direct is a Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of security and surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

This advertiser has chosen not to accept applicants from your region.

Support Specialist

Toronto, Ontario LEAP Legal Software

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Job Description

We are seeking a Support Specialist to join our highly motivated, high-velocity and growing team around the world, based in Toronto, ON, with a hybrid work pattern. The Support Specialist will focus on guiding LEAP customers for various use and installation-related questions. The candidate should be able to understand customer's need related to particular product use and maintain a product log capturing any identified issues or new feature requests. This role will be reporting to the Support Manager.

About LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, which is to ‘Help lawyers who help people.’ The market-leading software we develop, and support is used by more than 100,000 lawyers and their staff in small and medium-sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll be in good company here.

**This role will be a hybrid work model, 3 days in the Toronto office.

Responsibilities and Duties (included but not limited to)

  • Provide client support and technical issue resolution via email, phone and chat
  • Understand client's business/software needs
  • Resolve technical issues by guiding clients with specific features of LEAP software products
  • Proactively improve LEAPs self-support centre by developing better self-help material (written how-to articles, demo videos, etc)
  • Able to work independently and efficiently to meet deadlines.

Skills Required

  • Accounting or Law would be an advantage but not essential.
  • Excellent communication, customer service and writing skills are essential. A large portion of the time is spent on phone and chat with helping customers.
  • Must be computer proficient with basic computer troubleshooting knowledge such as how to manage files, folders, network drives, folder maps, installation issues etc.
  • Experience with Microsoft products including MS Word and Excel.
  • Demonstrate strong collaborative teamwork and people skills.
  • Excellent collaborative spirit.
  • Thrives working with an intellectually stimulating, high-energy team.
  • Attention to detail, ability to manage time effectively, ability to work independently but within a team environment.
  • Ability to meet deadlines and commit to team goals.

Benefits

Why work at LEAP?

There are endless opportunities within our business to progress and grow your career and full training is provided so an aptitude and hunger to learn is essential. We offer:

  • Competitive compensation
  • Excellent group insurance benefits
  • RRSP with employer matching
  • Generous Paid Time Off (PTO), including starting at 4 weeks’ vacation, sick days, floater/personal days and volunteer days
  • Hybrid working model at our beautiful and modern downtown Toronto office as well as work from home days
  • Collaborative and inclusive work environment filled with learning and support

At LEAP, we care about what we do and the people we work with

We continually improve to be the best

We NEVER EVER GIVE UP!

At LEAP we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. LEAP is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Customer support specialist Jobs in Toronto !

Support Specialist

Toronto, Ontario Rightsline

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Job Description

Salary:

Since 2012, Rightsline has been making work easier for rights and royalties professionals with our innovative rights and royalties management software, allowing our customers to maximize their portfolios without having to max out their daily to-do lists.


Our fully integrated and configurable platform provides customers with comprehensive access to all their rights and royalties, across all markets and platforms, instantly. Departments can communicate, collaborate, and cohesively take action without worrying about mistakes; and in-app reports and timely alerts ensure our customers never miss an opportunity to do more.


Welcome to a world of less data entry and more data integrity. Welcome to the Rightsline reality!

The Position

The Support Specialist position entails delivering comprehensive technical assistance to customers and colleagues at various proficiency levels. This role involves addressing inquiries related to the platform, handling reporting questions, and skillfully triaging requests that require escalation to the Product team.



Our Support Team operates within a framework of key performance metrics, including but not limited to time to first response, ticket backlog management, and customer satisfaction. We prioritize open communication and mutual accountability within our team, fostering a collaborative environment dedicated to both internal cohesion and customer success. As part of our global team, Support Specialists are expected to actively engage in daily team syncs, ensuring a seamless transition for urgent matters.


**We are looking to fill this role in a hybrid environment**

What you will do:

  • Exhibit a strong understanding of all areas within our applications with a focus on supporting complex issues that require in-depth investigation.
  • Ability to learn independently new features that are released.
  • Manage and resolve incoming support tickets ranging from how to questions, defect or bug reports, improvement or new feature requests, report building or testing, or database queries.
  • Troubleshoot and assist customers with API issues and requests.
  • Serve as a point of escalation for ticket troubleshooting.
  • Proactively raise and report issues that are uncovered in day-to-day testing.
  • Participate in customer online training sessions or customer success webinars.
  • Work with internal teams to prioritize and resolve customer issues per internal SLAs.
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Keep records of customer interactions via the tools provided. Follow communication procedures, guidelines, and policies.



What you will bring to the role:

  • 2+ years experience in a B2B technical support role.
  • Ability to write clearly and concisely and communicate effectively.
  • Proficiency in reading and writing English is required.
  • Strong sense of ownership and proven ability to adapt.
  • Familiarity with bug tracking and ticket management software (JIRA, Zendesk)
  • Proficient in Excel and data manipulation.
  • Self-starter and independent worker.
  • Understanding of SQL and database practices.
  • An understanding of rights management and availabilities is an added benefit.
  • Available to work from the Toronto office (320 Bay Street) 23 days per week.


Compensation

  • Competitive Compensation and Health & Dental Benefits
  • 401K/RRSP Match Program

The Rightsline Advantage

At Rightsline we encourage inclusiveness, purpose and innovation. We offer flexible work hours, birthdays off, alternating 4-day work weeks, one-time home office allowance, unlimited vacation time, team socials, happy hours and career progression in a high growth environment.

  • Rightsline was the very 1st cloud-based rights and contract management platform, so were used to innovation. Were also used to incredible growth if youre into that sort of thing.
  • You will become part of an amazing culture with a supportive executive team, smart colleagues who truly care, and a global team thats been rocking this virtual collaboration thing since before anyone had ever heard the term COVID19.
  • Youll often hear Yes, lets try that! and then have the chance to execute your ideas.
  • You will grow more here than you would at any other company. Thats a promise.
  • A People First Company - 4.2 rating on Glassdoor

Our 4 Stage Recruitment Process

  1. Review - We review applications and screen based on a variety of criteria
  2. Phone - Candidates will be screened via a quick 20-minute Zoom meeting to discuss the role opportunity
  3. Interview - We will conduct 2-3 stages of interviews via Zoom
  4. Offer - We will make an offer to the candidate that we feel would excel most in the role.

**Please be advised that only those candidates selected for interviews will be contacted, and references will be requested for those candidates selected in the final interview stage.**

Equal Employment Opportunity

Rightsline is an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work.

If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

Apply Today

If you want to join a company that strives for a mission, purpose and making an impact, we encourage you to apply today.

This advertiser has chosen not to accept applicants from your region.

Bilingual Technical Support Specialist

Richmond Hill, Ontario TP-Link

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Job Description

Job Title:    Technical Support Specialist (Bilingual) Location:    Richmond Hill, Ontario Employment Type:    Full-Time, Permanent     Job Description:   We are looking for a highly motivated Bilingual Technical Support Specialist to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both internal employees and external customers on their technical needs. As Technical Support Specialist you are passionate about following up as required with customers to ensure problems were resolved and/or recommend further action to ensure customer satisfaction. You also thrive in ambiguous situations, with the ability to be a self-starter and find solutions with/without guidance.   Duties / Responsibilities: * Provide direct technical web and telephone support to TP-LINK customers * Basic troubleshooting on the full range of Networking products * Collection and analysis of customer network information and Recommend corrective actions based on analysis * Provide customer education where needed due to gaps in networking, product knowledge etc. * Consultation of technical documentation, bulletins, and release notes for known problems * Follow up on technical cases including proper escalation and management of the case until case closure. * Manage customer communications and expectations until the closure of each case Qualifications: * Experience in a technical support role in a networking/security company or equivalent education * Strong understanding of SOHO and SMB networking products * Strong troubleshooting and problem-solving skills * Previous call center experience, preferably supporting data networking products is desirable. * Strong French and English skills both written and verbal * Fundamental knowledge of TCP/IP networks (DNS, DHCP, VPN) * Strong understanding of WiFi technologies and peripherals (AP, Wireless controllers, range extenders, Mesh)   Additional Information: * This is a full-time job position   Application: TP-Link Canada Inc. is an equal opportunity employer. While we sincerely thank all applicants for their interest, only those who are selected for an interview will be contacted. All personal data being collected will be treated in strict confidence and used for recruitment purposes only.

This advertiser has chosen not to accept applicants from your region.

Sales Support Specialist

Woodbridge, Ontario HUB International

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

**Sales Support Specialist** (Hybrid)
_Hub Financial - Woodbridge, ON_
Hub Financial, a division of HUB International, is one of Canada's largest independent Managing General Agencies (MGA). Specializing in life insurance, investments, and wealth management, we provide independent financial advisors with a wide range of products, resources, and tools to help their business succeed. Our services include access to top-tier insurance solutions, cutting-edge technology platforms, and operational support all designed to streamline business processes and improve client outcomes. At Hub Financial we empower independent advisors to grow their practices, enhance their client service, and deliver comprehensive financial solutions.
**About The Role**
The Sales Support Specialist role is one where continuous learning can lead to growth. Working with regional sales teams and carrier partners, the Sales Support Specialist will deliver excellence in event organization but will also learn about a variety of products allowing them to provide illustrations to assigned Advisors where needed. The Sales Support Specialist will also work with the RVP to identify Advisors that may be ready to grow their practice with our support.
**What You'll Do**
+ Coordinate regional events and seminars in partnership with the sales team, ensuring seamless promotion with support from the Sales Resource Team
+ Generate LifeGuide quotes and provide product illustrations to brokers
+ Respond to requests for simple and rated insurance quotes
+ Handle preliminary inquiries and provide product-related information
+ Offer guidance and training on HUBLink usage and navigation
+ Connect advisors with their dedicated circle of support
+ Champion the use of HUB tools and resources to enhance advisor success
+ Support additional initiatives and tasks as assigned
**What You'll Need for Success**
+ 1-2 years of experience in a sales, marketing, or administrative role
+ Post-secondary education preferred (college diploma or university degree)
+ Strong organizational and event planning skills with attention to detail
+ Proficient in Microsoft Office Suite and familiar with major online meeting platforms (e.g., Zoom, Teams)
+ Eagerness to pursue industry education, such as CFP, IFIC, or CSI designations
**What's in it for you?**
Your well-being is our priority, and we back this up with a wealth of benefits:
+ **Competitive Compensation:** Benefit from a pay structure that includes incentives, bonuses, and opportunities to increase your earnings.
+ **Work-Life Balance:** Enjoy flexible work arrangements and generous time off to support your personal and professional life.
+ **Tailored Benefits:** Access a personalized benefits package, including company-matched RRSPs, designed to meet your unique needs.
+ **Career Growth and Support:** Invest in your future with HUB! Take advantage of our sponsored training and development programs, tuition reimbursement opportunities, and coverage for professional license fees and membership dues-everything you need to support your growth and excel in your career.
+ **Exclusive Perks:** Take advantage of discounts on events, travel, accommodations, and personal home & auto insurance.
At HUB, we believe that diversity drives innovation, equity fosters opportunity, and inclusion creates a culture where everyone thrives. We are committed to building a workplace that reflects the communities we serve and where every employee feels valued, respected, and empowered to bring their whole self to work. By embracing diverse perspectives and fostering an inclusive environment, we cultivate a collaborative and dynamic team that delivers exceptional results for our clients and communities.
**Why Choose HUB?**
When you choose HUB, you're choosing a competitive, exciting, and friendly work environment that strategically positions you for longevity and offers significant advancement, growth, and success opportunities. To read more about HUB, please visit - About Us - HUB International ( HUB International**
Headquartered in Chicago, Illinois, Hub International Limited ( is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 19,000 employees in offices located throughout North America, HUB's vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow.
We're not just an insurance broker, we bring clarity to a changing world with tailored solutions and unrelenting advocacy.
If you're interested in learning how you can grow your career at HUB, visit our Careers Page ( to explore our opportunities.
_HUB International is committed to creating an inclusive and accessible recruitment process for all candidates. If you require accommodations at any stage of the interview process, please let us know, and we will work with you to ensure a fair and equitable experience._
#LI-hybrid
#LI-EM
Department Account Management & Service
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Customer Support Specialist Jobs View All Jobs in Toronto