5,636 Customer Support Staff jobs in Canada
Technical Customer Support Specialist
Posted today
Job Viewed
Job Description
Empower customers through every answer, insight, and interaction.
Join Acuity Insights as a Technical Customer Support Specialist supporting complex EdTech SaaS products in a mission-driven environment. In this fully remote role, you'll work with our One45 and Analytics solutions to help higher education institutions train and graduate the next generation of doctors, nurses, and other healthcare professionals.
You'll contribute to an evolving support function and collaborate with a team that values knowledge-sharing and continuous improvement. If you love learning fast, solving real problems, and supporting purpose-driven users, this might be a great next step for you.
You'll also be joining a people-first company undergoing meaningful change, one that values balance, invests in your growth, and is building with care for the long term.
The Role You'll PlayYou'll be a front-line champion for our Program Experience customers, delivering high-quality, human-centred support across our One45 and Analytics solutions.
You'll help users navigate technical challenges, troubleshoot issues, and uncover how to use our products more effectively, all while collecting insights that drive internal improvements and product evolution.
You'll support customers using One45, a powerful and deeply embedded software that powers curriculum delivery, clinical scheduling, evaluations, grades, and operational workflows across medical education.
While the product is actively being modernized, institutions continue to rely on the current product to run critical, high-stakes processes, and you'll help ensure that the experience is smooth, stable, and well-supported.
This is a full-time role with core working hours of 8:00 a.m. to 5:00 p.m. Eastern Time, Monday to Friday. These hours allow you to fully support our customers, stay connected with your team, and collaborate across functions.
How You'll ContributeAs a Technical Customer Support Specialist, you'll support education programs using One45 and Analytics to streamline operations, surface insights, and graduate great healthcare professionals.
You will:
- Field, prioritize, and resolve customer support inquiries across a range of topics, from user access and product navigation to integrations, reporting, and system configuration.
- Investigate and troubleshoot technical issues using product knowledge, documentation, tools, and team collaboration.
- Translate complex workflows and systems into clear explanations and helpful guidance.
- Identify patterns in support needs and advocate for product or process improvements.
- Contribute to internal and external documentation, tooling, and support practices that scale.
- Collaborate with Customer Success, Product, and Development to share customer feedback and solve complex cross-functional challenges.
Support at Acuity isn't just about closing tickets; it's about empowering people who are empowering future professionals.
With your work, we'll:
- Deepen trust with our Program Experience customers and help them realize more value from our solutions.
- Improve the customer journey through responsive support and proactive enablement.
- Strengthen our support systems and knowledge base to scale with growth.
- Surface insights and opportunities that influence product, process, and partnership decisions.
Your support work will also inform improvements across these core workflows, from scheduling and evaluations to integrations and system performance, contributing to a more connected, intuitive experience for educators and learners over time.
Who You'll Work WithYou'll report to the Manager, Client Empowerment and work closely with:
- Your fellow Customer Support team members, a collaborative, tight-knit group that meets daily and shares knowledge freely.
- Customer Success Managers, who guide long-term customer relationships and strategic value.
- Product and Engineering, to escalate complex issues and advocate for customer needs.
- Enablement and Technical Consultants, who build solutions, run implementations, and solve advanced use cases.
You'll be joining a caring, experienced team that works in the open, values progress over perfection, and believes support is a strategic function.
What You Bring to the Table- Hands-on technical support experience. You've supported complex, multi-feature SaaS products, troubleshooting issues related to workflows, permissions, integrations, or data integrity in a B2B environment.
- Clear, empathetic communication. You've written helpful, human responses to a wide range of users and know how to explain technical concepts without jargon.
- Technical acumen and learning agility. You're comfortable working with complex products and unfamiliar domains. You pick up new systems quickly and enjoy digging in to understand how things work.
- Proficiency with support tools. You've worked with systems like TeamSupport, Zendesk, Jira, Confluence, or similar, managing ticket queues, contributing to knowledge bases, and escalating issues with clarity and context.
- Process-minded problem solver. You've spotted inefficiencies, suggested workflow improvements, created macros or templates, or helped improve triage, always thinking about how to make things better for customers and the team.
- Curiosity about automation and AI. You're excited about experimenting with tools that reduce manual work or enhance the customer experience, even if you haven't used them yet. You ask good questions, try new things, and learn as you go.
- Openness to change. You're not thrown off by shifting priorities, evolving processes, or new tools. Whether or not you've worked in a transforming company before, you're comfortable adapting and you bring a steady, solutions-focused mindset.
Compensation & Growth
- Fair, transparent salary. The hiring salary for this role is $52,000–$0,000 CAD, within a broader internal pay band. The final offer will reflect experience, scope, market alignment, and internal equity.
- Learning budget. 3,000 annually for professional or personal development.
- Long-term value. Access to employee stock options as part of our shared growth.
Flexibility & Well-Being
- Remote-first work. Fully remote within Canada, with up to 6 weeks per year to work internationally.
- Generous time off. Two-week company-wide closure in December, self-directed vacation (most take 4-6 weeks), and one Friday off per month from February to November.
- Health benefits. Comprehensive coverage from day one for you and any dependents via Equitable Life of Canada.
- Retirement planning. GRSP matching program with up to 2% salary contribution.
Family & Community
- Parental leave. 16-week top-up beyond EI, no matter your role in growing your family.
- People-first culture. A caring, inclusive environment where learning, balance, and belonging are prioritized.
Whether you apply directly, are referred, or connect with a recruiter or hiring manager, you'll be given equal consideration. Your application is reviewed by a real person, with care and attention to your experience, skills, and motivation, as well as the qualities that help people thrive here.
We don't use AI to evaluate applications. However, if you don't meet baseline requirements, like Canadian residency and valid work authorization, you may be automatically screened out. During our conversations, we may use AI-powered note-taking to support focus and accuracy, but all decisions are made by people.
We view hiring as a two-way conversation. Our goal is to learn about and understand your career journey, abilities, and interests while giving you the insight you need to decide whether this role and team feel like the right fit.
Here are the steps to expect:
- Application Review & Response. A human carefully reviews your application. You'll hear back from us, whether or not you move forward.
- Conversation with Recruiter. A recruiter will reach out for a phone call to learn more about your background and goals, and to share details about the role, team, company, and culture.
- Conversation with the Manager. A video call with your potential manager to explore your relevant experiences, approach to troubleshooting, and share more about the day-to-day realities of the role and team.
- Team Conversations. Meet 1:1 with future teammates to assess alignment and ways of working.
- Decision & Follow-Up. After consolidating feedback, the hiring manager makes a decision, typically within 2–4 business days.
- Offer Conversation & References. If it's a mutual match, we'll invite you to a conversation to walk through the offer. Any offer is contingent on completing a reference check.
We know our process is a meaningful time commitment, and we truly appreciate the effort and energy you invest in getting to know us. We aim to make every step thoughtful, transparent, and worthwhile, for you as much as for us.
Our Story & PurposeWe believe everyone has incredible potential. At Acuity Insights, our mission is to uncover it, nurture it, and help bring it to life.
Our journey began with a bold idea: to improve how we assess people, not just by academic metrics, but by who they are. In partnership with McMaster University, we developed Casper in 2004 to measure the durable, human skills that matter in health professions and other fields where people work with people. That vision came to life with the founding of Altus Assessments in 2014.
Meanwhile, One45 started in 1998 at the University of British Columbia, helping medical education programs digitize complex processes like curriculum management, scheduling, and assessment. Over time, it became a trusted partner to programs across North America and beyond.
In 2021, Altus Assessments acquired One45, and in 2022, we unified as Acuity Insights, a single, growing organization with a shared purpose and broader vision.
What started as two distinct products is now one integrated mission supported by our Analytics solution, which delivers actionable insights to drive continuous improvement across the learner journey.
Today, our platform supports students and institutions from admissions to graduation across North America, the U.K., Australia, New Zealand and Saudi Arabia.
As we continue to grow, we're committed to being more than a software provider. We're trusted thought leaders and valued advisors in higher education, offering practical solutions, strategic insights, and guidance that help our partners make confident, informed decisions.
Life at Acuity InsightsWe're a remote-first team of 130+ people who care deeply about our work and about each other. While we collaborate virtually across time zones, we make space for connection through thoughtful rituals, candid conversations, and the occasional in-person meetup when we can.
Our core values (caring, curious, and driven) shape how we show up for each other, our partners, and the learners and educators we serve. We listen with intention, build with purpose, and hold ourselves to high standards without losing sight of empathy and balance.
We're committed to inclusion and belonging, not just in principle but in practice. We know that diverse perspectives make us better, more creative, more resilient, and more equipped to solve meaningful problems. Our policies are designed to support equity, flexibility, and well-being.
If you're looking for purposeful work, room to grow, and a team that's as thoughtful as it is ambitious, we hope you'll consider joining us.
Technical Customer Support - 25387D
Posted 9 days ago
Job Viewed
Job Description
Why YOU want this position
At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.
We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.
The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.
Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.
As an Application Support Specialist at Enverus, you will play a crucial role in ensuring our customers and internal teams receive exceptional support and guidance to maximize the value of our software applications. You will be responsible for troubleshooting, diagnosing, and resolving our user issues and will have the opportunity to work on cutting-edge Enverus software products. Your expertise and commitment to customer experience will be essential to our success.
Performance Objectives
+ Provide front-line support for our software applications via phone, email, or virtual screen share within organization-level agreements.
+ Diagnose and troubleshoot software application issues, working closely with users to resolve problems efficiently and effectively.
+ Maintain organized records of customer requests, ensuring all relevant information is documented accurately.
+ Regular and predictable attendance for the designated shift may include rotating holiday support.
+ Educate customers to help them gain value from our suite of products.
+ Build rapport with our customers and drive high customer satisfaction. Manage emotions (Calm, non-defensive, respectful)
+ Maintain and increase product and technical knowledge to provide quality support.
+ Follow department and Enverus processes and procedures.
+ Responsible for overall team productivity and performance through personal contributions.
+ Collaborate with team members and proactively participate in team discussions.
+ Ensure cases flow effectively to neighboring departments within Enverus.
+ Escalate product issues, document relevant information to facilitate resolution, and anticipate follow-up questions and next steps.
+ Deliver client feedback to appropriate teams, including all contexts, to adequately highlight value-added features of the product.
+ Provide updates to customers on outstanding issues that have yet to be resolved.
+ Investigate advanced technical issues and engage with other team members or stakeholders to identify a solution for the client.
+ Gain a complete understanding of client requirements before providing solutions (be diligent in determining reasons for enquiry
+ Participate in Cross-training to develop new skills, expand knowledge, learn new products and improve the Business and customer experience.
+ Collaborate in the Documentation-Knowledge folder.
+ Work closely with the Supervisor/Manager with special assignments/projects.
+ Answer and proactively call clients for troubleshooting
+ Respond to email and web form inquiries
+ Troubleshoot technical issues.
+ Manage open cases.
+ Review and update escalated issues.
+ Collaborate with team members via chat rooms, emails, and phone calls.
+ Help customers log in, general application navigation, and product training.
+ Read product release updates.
Competitive Candidate Profile
+ 0-2+ years experience in application support roles or similar client-facing roles.
+ Bachelor's Degree
+ Adanced experience with Microsoft Excel
+ Technical background: Data management/architecture experience, Java, Application Server distributed cloud-based architecture, Rest API/Webservices, and SQL
+ Industry experience or an industry degree is a plus.
+ Strong interpersonal skills, including empathy, listening, curiosity, and friendliness.
+ Self-disciplined, resourceful, proactive, and productive.
+ Excellent written and verbal communication in English and fluency in business in a second language is an asset.
+ Leverages technical expertise to effectively troubleshoot and resolve client inquiries.
+ Proven ability to take action and efficiently achieve results.
+ Anticipates follow-up questions and concerns and addresses them proactively.
+ Manage multiple customer inquiries effectively by focusing on one task while keeping track of others.
+ Proficient conflict resolution skills.
+ Thrives in a collaborative team environment and contributes to group discussions.
+ Demonstrates resilience through a positive approach to change and challenges.
+ High level of self-awareness and self-regulation.
Enverus is proud to be an Equal Employment Opportunity and Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran, or any other characteristic protected by law.
The Company provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability
Customer Support Representative
Posted today
Job Viewed
Job Description
Job Description
Rose Rocket
Customer Support Representative
Posted today
Job Viewed
Job Description
Job Description
As one of Canada’s largest and fastest growing cryptocurrency trading platforms, NDAX has set the bar high for the country’s fintech industry and is constantly leading the way in terms of security and innovation. We’re on a mission to empower more Canadians to unlock the full potential of digital finance. To address the various needs in the Canadian cryptocurrency space, NDAX has assembled a multidisciplinary team with diverse backgrounds, including finance, technology, engineering, compliance, marketing, and more.
We're proud to have been recognized as one of Canada’s Best Workplaces by Great Place to Work®.
Are you passionate about cryptocurrency and ready to explain it to anyone, from an expert to a novice? Do you thrive in a fast-paced environment? If yes, we have the job for you!
NDAX is currently looking to hire a part-time Customer Support Representative. As a customer support agent at Ndax, you will become one of the faces and names associated with our brand, so it is vital that you are friendly, understanding, patient, and kind to every Ndax client.
In this position, you will interact with customers to provide information in response to inquiries about products and services; you will also handle and resolve client's questions and complaints. Excellent communication abilities and data entry skills are essential for candidates.
Our clients have different levels of trading experience; there will not be a one-fit-all solution for every customer – being able to understand each customer's needs and meet them at their level is an important skill for any member of our customer support team.
Key Responsibilities
- Respond to customer service live chats, emails, telephone calls, and voicemails
- Maintain customer relationships by handling questions and concerns with speed and professionalism
- Resolve customer complaints, manage database records, draft status reports on customer service issues
- Provide a great experience and build loyalty with every customer you talk to
- Stay on top of promotions, product launches, and cryptocurrency trends
- Create value through superior customer service and expert product knowledge
Requirements
- Self-motivated with an ability to solve problems on-the-fly
- Passionate for customer satisfaction with strong interpersonal communication skills
- An enthusiastic learner with a desire for continual growth
- Available full-time and have flexible schedules that meet business needs, including morning and evening shifts
- Cryptocurrency Experience or Interest: Previous experience in cryptocurrency-related roles would be a strong asset.
Benefits
- Full-time employees are eligible for the benefits plan (health-dental-vision)
- Technically strong, friendly, approachable people to work with
- Flexible working schedule
Customer Support Representative
Posted today
Job Viewed
Job Description
Job Description
Culligan Water Winnipeg
Proudly family-owned and operated in Manitoba for over 70 years
Benefits & Perks
- Extended health benefits (medical, dental, vision)
- Group RRSP with company match
- Paid vacation
- Company-paid training and ongoing professional development
- Employee discounts on Culligan in-home products
- Eligibility for annual recognition programs and training events
Culligan Water of Winnipeg is looking for an enthusiastic and customer-focused individual to join our team as a Customer Service Representative . In this role, youll be the first point of contact for our customershelping with orders, resolving issues, and ensuring their needs are met with the care and attention weve built our reputation on.
We are a family-owned and operated business, proudly serving Manitoba for over 70 years , and we are looking for someone who values teamwork, community, and delivering exceptional service.
Responsibilities
- Assist customers by processing orders, answering questions, and managing accounts
- Provide proactive support by building strong relationships with customers
- Schedule service appointments and delivery orders
- Coordinate with our service and operations teams to ensure smooth scheduling
- Contact customers for additional service opportunities or maintenance plans
- Escalate unresolved concerns to the appropriate department for resolution
- High school diploma or equivalent
- Minimum 2 years of customer service experience (office or retail)
- Strong organizational and time management skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Excellent communication skills, both written and verbal
- A positive, professional attitude and a passion for helping others
At Culligan Water Winnipeg , we are proud to be Manitobas trusted water experts for over 70 years . As a family-owned and operated business, we take pride in providing reliable, high-quality water solutions to households, businesses, and communities across the province.
Backed by Culligans international expertise, our Winnipeg team delivers advanced water treatment products and personalized service that only a local, family-run company can provide. From water softeners and filtration systems to drinking water solutions, we help Manitobans enjoy better water every day.
Customer Service / Technical Support Representative (Hybrid)
Posted today
Job Viewed
Job Description
Job Title:
Customer Service / Technical Support Representative (Hybrid)Job Description
The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans encouraged to apply.)**Candidates must by located within 64km of the Niagara Falls site**
JOB DESCRIPTION
The Customer Service / Technical Support Representative (Hybrid) interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World's Best Workplaces ,” “Best Company Culture ,” and “Best Companies for Career Growth ” awards every year? Then a Customer Service / Technical Support Representative position at Concentrix is just the right place for you!
As a Customer Service / Technical Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service / Technical Support Representative, you’ll:
- You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
- Prepare complete and accurate work including appropriately notating of accounts as required.
- Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred.
- Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative role include:
- Must live within 64 KM from the Niagara Falls location.
- 1 year of customer service experience or equivalent, with a High School diploma or GED.
- Effective communication skills in English, both written and verbally.
- Familiarity with iOS and/or macOS, or comparable technology, is preferred.
- The natural instinct to multitask, be flexible, and the ability to adapt to changes.
- The ability to learn including strong problem-solving skills.
- Patience in working with customers is second nature for you.
- The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)
- Proficiency in fast-paced multi-tasking.
- Eagerness to learn new technologies.
WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
- The base salary for this position is $19.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan , paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
- Opportunity to work from home after 90 days with the possibility of being recalled to the site at any time.
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
Location:
CAN Niagara Falls - 6840 McLeod Road, Unit 5Language Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.
Customer Service / Technical Support Representative (Hybrid)
Posted today
Job Viewed
Job Description
Job Title:
Customer Service / Technical Support Representative (Hybrid)Job Description
The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans encouraged to apply.)**Candidates must by located within 64km of the Niagara Falls site**
JOB DESCRIPTION
The Customer Service / Technical Support Representative (Hybrid) interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World's Best Workplaces ,” “Best Company Culture ,” and “Best Companies for Career Growth ” awards every year? Then a Customer Service / Technical Support Representative position at Concentrix is just the right place for you!
As a Customer Service / Technical Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service / Technical Support Representative, you’ll:
- You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
- Prepare complete and accurate work including appropriately notating of accounts as required.
- Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred.
- Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative role include:
- Must live within 64 KM from the Niagara Falls location.
- 1 year of customer service experience or equivalent, with a High School diploma or GED.
- Effective communication skills in English, both written and verbally.
- Familiarity with iOS and/or macOS, or comparable technology, is preferred.
- The natural instinct to multitask, be flexible, and the ability to adapt to changes.
- The ability to learn including strong problem-solving skills.
- Patience in working with customers is second nature for you.
- The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)
- Proficiency in fast-paced multi-tasking.
- Eagerness to learn new technologies.
WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
- The base salary for this position is $19.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan , paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
- Opportunity to work from home after 90 days with the possibility of being recalled to the site at any time.
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
Location:
CAN Niagara Falls - 6840 McLeod Road, Unit 5Language Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.
Be The First To Know
About the latest Customer support staff Jobs in Canada !
Customer Service / Technical Support Representative (Hybrid)
Posted today
Job Viewed
Job Description
Job Title:
Customer Service / Technical Support Representative (Hybrid)Job Description
The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans encouraged to apply.)**Candidates must by located within 64km of the Niagara Falls site**
JOB DESCRIPTION
The Customer Service / Technical Support Representative (Hybrid) interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World's Best Workplaces ,” “Best Company Culture ,” and “Best Companies for Career Growth ” awards every year? Then a Customer Service / Technical Support Representative position at Concentrix is just the right place for you!
As a Customer Service / Technical Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service / Technical Support Representative, you’ll:
- You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
- Prepare complete and accurate work including appropriately notating of accounts as required.
- Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred.
- Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative role include:
- Must live within 64 KM from the Niagara Falls location.
- 1 year of customer service experience or equivalent, with a High School diploma or GED.
- Effective communication skills in English, both written and verbally.
- Familiarity with iOS and/or macOS, or comparable technology, is preferred.
- The natural instinct to multitask, be flexible, and the ability to adapt to changes.
- The ability to learn including strong problem-solving skills.
- Patience in working with customers is second nature for you.
- The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)
- Proficiency in fast-paced multi-tasking.
- Eagerness to learn new technologies.
WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
- The base salary for this position is $19.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan , paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
- Opportunity to work from home after 90 days with the possibility of being recalled to the site at any time.
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
Location:
CAN Niagara Falls - 6840 McLeod Road, Unit 5Language Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.
Customer Service / Technical Support Representative (Hybrid)
Posted today
Job Viewed
Job Description
Job Title:
Customer Service / Technical Support Representative (Hybrid)Job Description
The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans encouraged to apply.)**Candidates must by located within 64km of the Niagara Falls site**
JOB DESCRIPTION
The Customer Service / Technical Support Representative (Hybrid) interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World's Best Workplaces ,” “Best Company Culture ,” and “Best Companies for Career Growth ” awards every year? Then a Customer Service / Technical Support Representative position at Concentrix is just the right place for you!
As a Customer Service / Technical Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service / Technical Support Representative, you’ll:
- You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
- Prepare complete and accurate work including appropriately notating of accounts as required.
- Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred.
- Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative role include:
- Must live within 64 KM from the Niagara Falls location.
- 1 year of customer service experience or equivalent, with a High School diploma or GED.
- Effective communication skills in English, both written and verbally.
- Familiarity with iOS and/or macOS, or comparable technology, is preferred.
- The natural instinct to multitask, be flexible, and the ability to adapt to changes.
- The ability to learn including strong problem-solving skills.
- Patience in working with customers is second nature for you.
- The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)
- Proficiency in fast-paced multi-tasking.
- Eagerness to learn new technologies.
WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
- The base salary for this position is $19.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan , paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
- Opportunity to work from home after 90 days with the possibility of being recalled to the site at any time.
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
Location:
CAN Niagara Falls - 6840 McLeod Road, Unit 5Language Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.